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Job Description The candidate will; • Program phone sets (digital, IP and analog), • Perform Moves, Additions, Changes (MACs), • Program requested feature changes, • Provide voicemail support, • Program mailbox, • Complete password resets, • Add or delete user mailboxes, • Provide break/fix services on telephones, • Troubleshoot and resolve phone-/data-cabling issues, • Knowledge of station cabling and jacks, • Assist in identification and resolution of other vendor line/circuit problems, • Troubleshoot issues related to lines/trunks, • Coordinate and act as focal point for problem resolution involving service provider. Qualifications • 8-10 years of related telecommunications experience., • Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory), • Must be able to proficiently read, write and speak English SKILLS AND ABILITIES: • Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support., • Experience working with multi-tiered ticket handling/resolution systems, • Monitor, maintain and administer the health of the local/core telephony infrastructure, • Maintain and administer network infrastructure standards, documentation and fault tolerance, • Proficient in administering Avaya systems, • Document logical and physical network design changes, • Follow ITIL-based process and procedures and escalate for technical assistance, • Advise and make recommendations to management concerning infrastructure and related LAN issues, • Validate and coordinate all scheduled maintenance, • Understand client's operational and sustainment methodologies and processes, • Gain familiarity with the client's current voice enterprise infrastructure, • Present Monitoring/Test Results and Reports, • Perform/support Voice Enterprise Services integration testing as required Education Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience. • Avaya ACIS-level certifications in Aura Communication Manager and CM Messaging, • Embedded (R6.X), Contact Center, and/or Conferencing. (Desirable), • Avaya ACSS-level certifications in Aura Communication Manager and CM Messaging, • Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, and/or Experience Portal with Proactive Outreach Monitor. (Desirable), • Prior experience as an Avaya Tier II helpdesk engineer. (Desirable), • ITIL v3 Foundation (Optional) Position Type/Expected Hours of Work/Travel · Typical workday: M-F 8:00am-4:30pm Work Environment/Physical Demands · On-Site Dedicated Field Engineer The Benefits of working with Acuative Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. • Comprehensive benefits plan including: Health, Dental, Vision, • Flexible spending, Dependent Care and Healthcare savings accounts with company contribution, • Long-Term Disability and Basic Life/AD&D, • Competitive pay, • Paid Time Off and Holidays, • Career Development opportunities, • Service Award Program, • 401(K) Plan, • Employee referral program For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks. Acuative’s Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world. Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing. Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day. Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities • Front line defense with customers calling in with technical issues, • Ability to properly hand calls off to more experienced technicians when needed, • Following tickets through the process until closure., • Password resets, • IP Phone setup, • PC setup (i.e. software install, adding domains, etc), • IT equipment installation, • Printer install (Canon/HP), • Assisting onsite technical lead with various IT-related projects., • New User On-boardingQualifications & Requirements, • 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support, • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification., • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system., • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc., • General understanding of software installation, • General understanding of printer installation, • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic.Employment Type: Full time Location: Renton, WA

Job Description Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now. Title: Director of Information Technology Location: In Office Four Days A Week About Sono Bello Sono Bello is the nation's largest provider of cosmetic surgery services, with a mission to transform lives through innovative, personalized care. With a rapidly growing national footprint, we depend on strong, scalable, and reliable technology solutions to support our clinical and business operations. Position Overview We are seeking an experienced Director of Information Technology to lead Information Technology Operations Tiers 1-3 in support of Sono Bello's national operations. This senior leader will help implement Standard Operations Procedures for the Tier 1-3 support specialists, effectively enable growth of the team, efficiency of supporting the Sono Bello centers, and outstanding patient experiences. The ideal candidate will bring proven experience driving technology strategy and operations in organizations with a distributed location model. Key Responsibilities -Provide strategic leadership and direction for Sono Bello's IT function, aligning technology initiatives with business objectives. -Direct the IT Helpdesk group, ensuring timely, high-quality support for clinical centers and corporate users nationwide. -Partner with executive leadership and cross-functional stakeholders to assess technology needs, prioritize projects, and deliver innovative solutions. -Manage vendor relationships and technology contracts, ensuring optimal value and service levels. -Establish and enforce IT governance, security, compliance, and operational best practices. -Develop, mentor, and inspire IT team members to achieve high performance and professional growth. -Drive continuous improvement, leveraging emerging technologies to enhance business operations and patient experiences. Qualifications -Bachelor's degree in Information Technology, Computer Science, Business, or related field (Master's degree preferred). -Minimum 5 years of experience in a senior IT leadership role, overseeing business systems, automation, and support functions. -Proven success managing IT in organizations with a distributed, multi-location operational model. -Strong background in business systems analysis, process improvement, and technology-driven transformation. -Experience with business process automation tools and enterprise application integration. -Demonstrated leadership in building, coaching, and scaling high-performing teams. -Excellent communication, collaboration, and change management skills. -Strong vendor and project management experience. -Knowledge of healthcare operations and compliance (HIPAA, data privacy, etc.) is highly desirable. Why Join Sono Bello? At Sono Bello, you'll play a critical role in shaping the technology foundation that supports our mission of transforming lives. You'll lead a talented IT team, influence business strategy, and drive impactful innovations across our national network of centers. Compensation Range$158,000—$198,000 USDAdditional Bonus$15,800—$19,800 USD Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave. Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. For applicants located in CA: link

Job DescriptionSummary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities • Front line defense with customers calling in with technical issues, • Ability to properly hand calls off to more experienced technicians when needed, • Following tickets through the process until closure., • Password resets, • IP Phone setup, • PC setup (i.e. software install, adding domains, etc), • IT equipment installation, • Printer install (Canon/HP), • Assisting onsite technical lead with various IT-related projects., • New User On-boardingQualifications & Requirements, • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support, • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification., • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system., • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc., • General understanding of software installation, • General understanding of printer installation, • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic.

Job Description CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. Our Team is Growing! We are looking for an IT Specialist who is knowledgeable in basic computer troubleshooting and is also thoughtful, organized a great communicator, and a team player. The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology, software, hardware, and services, of both CSG and our clients, who are in the financial, healthcare, manufacturing, wholesale, and food and beverage industries. The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors/partners and service providers. Position Summary: IT Specialist will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and onsite visits, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management. Job Description: · Provide IT support services to commercial and residential customers. · Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants. · Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts · Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs · Diagnose and resolve technical hardware, software, and network issues · Perform proactive system maintenance on internal and client IT infrastructure · Create, update, and refine IT infrastructure and services documentation · Research issues using available information resources · Management of IT vendors and service providers · Document all help desk interactions and resolutions in the appropriate ticketing tool · Proactively identify and recommend corrective actions to avoid potentially serious outages · Inform management of recurring problems · Remain current with industry changes/trends in IT · Refine existing and develop new SOPs · Other duties as assigned Benefits: · Competitive salary · Annual performance bonus · On the job learning · Retirement account · Generous Paid Time Off · Positive work environment Qualifications: Minimum Required Education & Experience · 2 years of college-level course work in an IT-related field OR Associates degree with at least 1 year of IT consulting experience or relevant experience. Preferred, but not required: · Knowledge of IT best practices in supporting corporate customers · Basic knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers. · Working knowledge of web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus · Basic PowerShell, batch file creation, and Putty · Application packaging, testing, and deployment with MS Intune Knowledge, Skills & Abilities: · Excellent interpersonal, analytical, organizational, project management, problem-solving, and communication skills · Self-starter who proactively identifies issues and proposes solutions · Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies · Experience with SQL Server and MySQL · Knowledge of VoIP telephony systems · Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding · Related experience and training in troubleshooting and providing Help Desk Support Responsibilities of this role require that the incumbent work from home, post initial onboarding/training. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication. CSG Inc is proud to be an Equal Opportunity Employer. You will be considered for this position based on your experience and education, without regard to race, color, religion, sex, ethnicity, national origin, age, sexual orientation, ancestry, marital or parental status, disabled, military or veteran status, or any other basis or reason prohibited by any applicable law. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. This is a Remote (work from home) position. Powered by JazzHR 9cpYlOk5BQ

Job Description Description: The IT Support Specialist is responsible for providing frontline technical support, managing the lifecycle of employee devices, and ensuring stable connectivity across APS’s western offices. This role serves as the primary IT support presence for Kent HQ and surrounding regional offices while also supporting remote employees. The IT Support Specialist will play a key role in employee onboarding/offboarding, assist with network troubleshooting, and ensure technology resources are available and secure. Collaboration with the Systems & Security Specialist is essential for escalated issues and maintaining system integrity. Essential Duties: First-Level Helpdesk • Monitor the IT support inbox and ticketing system, ensuring timely responses., • Resolve common issues such as login/password resets, MFA re-enrollments, and Microsoft 365 application problems (Teams, Outlook, OneDrive)., • Troubleshoot hardware and peripheral issues (printers, docking stations, webcams, monitors, and conference room AV equipment)., • Document fixes and provide user-friendly explanations to employees., • Manage and track laptop and phone inventory across multiple locations., • Order new devices with CFO approval; stage, configure, update, and secure them prior to deployment., • hip equipment to remote employees or deliver and install onsite., • Process returns and coordinate the reimaging of devices for reuse., • Prepare and configure laptops and phones for new employees; ship devices or perform setup in person., • Provide first-day IT orientation for new hires, including login setup, MFA enrollment, and introduction to company systems., • Coordinate with HR and managers to ensure smooth transitions., • Collect, inventory, and reimage devices during employee offboarding., • Conduct regular onsite visits to Kent HQ and regional west offices (Centennial, Aurora, Phoenix, Stockton, Rialto, Anchorage)., • Act as the dedicated IT presence during visits, providing in-person assistance and resolving issues that cannot be handled remotely., • Perform routine equipment checks to ensure conference rooms, network hardware, and shared workstations remain functional., • Serve as the liaison with local leadership to identify technology needs and communicate them back to the IT team., • Document device staging, shipping, and troubleshooting procedures for consistency and knowledge sharing., • Maintain and contribute to the IT knowledge base (OneNote/SharePoint/IT Wiki/Trainual)., • Cross-train on Microsoft 365 administration tasks (e.g., password resets, group creation, license assignments)., • Install, configure, and troubleshoot Wi-Fi systems (Peplink, eero) across regional offices., • Work with ISPs and vendors during onsite visits to resolve internet and bandwidth issues., • Provide basic support for office telephony, including RingCentral desk phones, mobile apps, and headsets., • Ensure conference rooms and shared spaces maintain reliable connectivity for meetings and collaboration. Shared Team Responsibilities • Provide redundancy: each IT team member can perform the other’s responsibilities at a basic level when needed., • Keep IT documentation current to ensure continuity and consistency across regions., • Travel as required to support offices within the primary region and provide assistance to other regions when requested. Technical Support / Helpdesk (2–4 years) • Previous experience in a Tier 1 or Tier 2 Helpdesk role supporting end-users., • Hands-on troubleshooting of laptops, phones, printers, AV equipment, and peripherals., • Deploying, imaging, and securing laptops/phones for employees., • Managing inventory and tracking devices across multiple locations., • Supporting basic network hardware and troubleshooting (e.g., Wi-Fi, routers, access points)., • Working with ISPs or vendors to resolve service interruptions., • Preparing equipment and accounts for new hires., • Providing IT orientation or first-day setup support., • Providing in-person IT support in office settings., • Supporting regional offices, either by traveling or through remote troubleshooting., • Supporting Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)., • Familiarity with MFA, password resets, and basic user administration., • Blood draw, • Non-DOT physical $34.00-$37.00/hr Our mission at American Power Systems, LLC is: “Long-term relationships, not short-term wins. We seek to earn partnerships with our employees, customers, and suppliers. We do this by providing quality DC products and services in a timely fashion, and at a fair market value. Team success, not individual credit. We focus on serving internal and external customers in a collaborative environment that is responsive, respectful, and supportive. Individuals will be recognized and compensated for their contribution to team success. Humor and humility, not taking ourselves too seriously. We are committed to professionalism and doing excellent work together. At the end of the day, it's important to have times of shared laughter.” Company Culture at American Power Systems You will work with supportive, helpful people who want to collaborate on solving our customers’ challenges. Our people drive our business, and they operate in a trusting environment. Why should I work at American Power Systems? • Paid weekly- payday is every Friday, • 9 Paid holidays, • Paid on-the-job training Employee Benefits • Employee health insurance: Medical & Prescription Drug, Dental, Vision, • Voluntary Vision Buy-Up Plan, • Employer Paid Basic Life & AD&D Insurance, • Voluntary Additional Employee Life Insurance, • Employer Paid Short-Term Disability, • Employer Paid Long-Term Disability, • Employee Assistance Program, • 401(k) match and Safe Harbor Employer Contribution, • Up to 96 hours of Paid Time Off EEO EmployerAmerican Power Systems' in-house service department offers a wide range of DC power services. We take pride in delivering quality work in a timely manner, and at a reasonable price. Our dedication to superior service accounts for the large number of repeat customers who look to us as their source for complete DC Power Solutions.\r\n\r\nEEO Employer

Job Responsibilities could include: Image/ Reimage Laptop-Desktops Desk setup moves Computer refresh equipment swaps/migrations Break Fix activity Application installations Simple Troubleshooting Equipment deliveries and setup Specific Job Requirements Customer service experience a huge plus Strong

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Work with the broader IT t

ADDITIONAL INFORMATION Competitive benefits for eligible employees include:. Your position may require special credentialing, clearance, and access as a condition of employment. With over 450 contracts delivered across 187 project locations, we manage more than 1,700 facilities and support $38.

Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. If you receive an internship, it may be at Microsoft, Accenture, Salesfo

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opp

Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by

Coordinating efforts with inter-disciplinary groups using Microsoft Office tools (LucidDoc instead of Visio). Epic Build/Test/Deploy skill set, being exact/careful both with build and documentation of build in Service Now. Coordinating with current Application Coordinator FTE staff and business stak