Trabajos it helpdesk en Renton, WashingtonCrear alertas

Job Description This position works exclusively onsite in Newport, WA, on a 4-10 schedule Monday through Thursday. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship for an employment visa at this time. The Network Analyst is responsible for supporting the deployment and maintenance of customer premises equipment (CPE) and ensuring reliable fiber connectivity for residential and business customers. This role involves direct interaction with customers, troubleshooting network issues, and collaborating with internal teams to deliver high-quality service. Secondarily, this role is also responsible for the support and operational functionality of the primary District Enterprise networks including ethernet or fiber network, wireless networks, and Storage Area Network (SAN) systems. The ideal candidate should have excellent customer service skills and feel comfortable employing these skills in an office environment. Essential Functions: • Coordinate and assist with RSP service requests for fiber service disconnects, reconnects, and Fiber Line Extensions associated with the configuration and provisioning of CPE devices (e.g., NIDs)., • Troubleshoot fiber connectivity issues remotely, assisting CNS Fiber Technicians or RSP Technicians to ensure timely resolution., • Monitor fiber network performance and escalate issues as needed to the Broadband Network Administrator or CNS Fiber Technicians., • Provide technical support and guidance to fiber customers regarding fiber services and equipment., • Collaborate with CNS Fiber Technicians to ensure accurate fiber service activation., • Participate in testing and validation of new fiber technologies and tools., • Design and implement ethernet, wireless, and SAN systems to achieve the District’s strategic goals., • Troubleshoot network or wireless connectivity issues relating to the District’s Enterprise network systems., • Monitor the District’s ethernet, wireless, and SAN systems for performance, • Collaborate with IT Department staff, Department Managers, and Directors developing connectivity solutions for projects and efficient operations., • Maintain accurate records of installations, service calls, customer interactions, and Helpdesk tickets., • Performs on-premises and remote troubleshooting through experienced diagnostic techniques, • Identify problems and guide clients through corrective steps, • Write knowledge base articles and maintain documentation to improve client references, • A self-starter with the ability to work independently requiring little supervision Other Duties: • Must work directly or indirectly with District customers on a regular, ongoing basis. Must provide a high level of professional, prompt, efficient, accurate, courteous, and reliable service in such a manner as to reflect favorably on the District and to ensure high quality service to District customers., • Understand and demonstrate a commitment to the P. U. D.’s mission, vision, core values, and strategic plan., • Adhere to all safety policies and procedures. Promote a safe work environment for all employees, contractors, and customers, in order to ensure a reliable workforce and an educated community., • Be respectful of all employees and customers, listening to their requests and understanding their needs., • Act as a responsible steward of public assets and trust. Foster open and honest communications, listen, and understand other perspectives., • Foster teamwork and promote unity of the District and its departments., • Remain current with information and industry technology and apply training and experience to real world problems, • Ensure adequate cross training within the department for critical tasks and processes, • Associate’s or Bachelor’s degree in Information Technology, Telecommunications, or related field (or equivalent experience)., • 3+ years of experience in fiber network support and CPE configuration., • Strong understanding of fiber optic technologies, GPON/Active Ethernet, and Layer 2/3 networking., • Experience with CPE devices from vendors such as Zhone/DZS, Nokia, Calix, Adtran, or Ubiquiti is a plus., • Experience with Aruba network, wireless, and storage devices, • Experience with NetApp and PureStorage SAN equipment, • Strong knowledge of IPv4/IPv6, DHCP, NAT, and VLANs, • Understanding of routing using static routes, or routing protocols such as BGP or MPLS, • Understanding of SAN systems architecture, functionality, and operation including LUN configurations, iSCSI or Fiber Channel communications, and storage provisioning concepts., • Familiarity with network monitoring tools and ticketing systems., • Proficient in the use of Microsoft Office applications, such as Word and Excel, including OneDrive and Teams, • Excellent communication and problem-solving skills., • Ability to work independently and manage multiple tasks in a fast-paced environment., • Strong problem-solving capabilities, • Excellent customer service skills, • Ability to communicate in a professional manner, • Above-average phone skills, • High focus on quality and customer satisfaction, • Certifications such as CompTIA Network+, Cisco CCNA, or FOA CFOT are desirable. Other requirements • Valid driver license, • Post-offer background check Physical Requirements • Frequent use of a computer and exposure to terminal screens., • Frequent repetitive hand/wrist motions and finger manipulation., • Frequently handle material of moderate weight, up to 15 pounds and occasionally 35-40 pounds., • There is occasional exposure to hazards or risk of injury that are primarily protected against or predictable., • Typically requires use of one of more senses of medium intensity and long duration. The District offers a competitive benefits package that includes medical, dental, vision, FSA for medical and/or dependent care, VEBA, a variety of life insurance and AD&D options, deferred compensation (401(a) and 403(b)), Washington State PERS, short- and long-term disability and a generous personal leave bank. This position is non-exempt (hourly) within grade 8: entry $34.76 | target $42.57 | premium $50.38. Actual rate is based on qualifications and experience.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities • Front line defense with customers calling in with technical issues, • Ability to properly hand calls off to more experienced technicians when needed, • Following tickets through the process until closure., • Password resets, • IP Phone setup, • PC setup (i.e. software install, adding domains, etc), • IT equipment installation, • Printer install (Canon/HP), • Assisting onsite technical lead with various IT-related projects., • New User On-boardingQualifications & Requirements, • 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support, • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification., • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system., • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc., • General understanding of software installation, • General understanding of printer installation, • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic.Employment Type: Full time Location: Renton, WA

Job Description We are seeking a motivated and detail-oriented Service Desk Analyst with 1–3 years of helpdesk experience to provide Tier 1 and Tier 2 technical support across our organization. This role is responsible for delivering high-quality end-user support, troubleshooting technical issues methodically, and ensuring timely resolution through effective ticket management. The ideal candidate has strong experience supporting Windows devices, Software as a Service (SaaS) applications, networking fundamentals, and user lifecycle management (onboarding/offboarding). A passion for automation and continuous improvement is highly encouraged. Scheduled: Monday - Friday 8:30AM - 5:00PM Starting pay: $29.62 How you will serve · In-person, five days a week, provide remote and in-person technical support for hardware, software, and SaaS applications. · In addition to primarily working at our Administration Office, work onsite at additional Mission locations to support office hours is required. · Troubleshoot issues methodically using structured problem-solving techniques. · Diagnose and resolve Windows operating system issues, device configuration problems, and application errors. · Escalate complex issues appropriately while maintaining ownership and communication. · Manage and document incidents and service requests in the internal ticketing system. · Prioritize and track tickets to ensure SLA compliance. · Maintain detailed documentation of resolutions and recurring issues. · Contribute to internal knowledge base documentation. · Support cloud-based SaaS platforms (e.g., Microsoft 365, Google Workspace, CRM, HRIS, etc.). · Troubleshoot login, access, and configuration issues. · Assist with license management and permissions. · Execute onboarding and offboarding processes, including management of user accounts across systems. · Configure new devices and ensure secure setup standards. · Coordinate access control based on security policies. · Basic troubleshooting of: o Wi-Fi connectivity o Network access issues o VPN connections o Firewall-related access problems · Understand and follow IT security best practices. · Support endpoint security tools and patching processes. · Attend and participate in all Mission, Division and Department meetings and training, as required. · Any other job-related duties as assigned by supervisor. How you qualify · 1 to 3 years of experience in a Service Desk or Helpdesk role. · Experience providing Tier 1 and Tier 2 technical support (required). · Strong knowledge of Windows operating systems and end-user device troubleshooting. · Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk, etc.). · Basic networking knowledge (Wi-Fi, TCP/IP fundamentals, DNS, DHCP, firewalls). · Experience supporting SaaS applications. · Understanding of onboarding and offboarding processes. · Experience with asset and inventory management. · Associate’s degree (AA) or equivalent technical training. · Exposure to identity management tools (Okta, Azure AD, etc.). · CompTIA A+ Certification (strongly preferred). · Experience with Microsoft 365 administration (preferred). · Basic scripting or automation experience (PowerShell preferred). · Experience in security-conscious or regulated environments (preferred). How we support each other Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him. Faithfully upholds The Mission and your team in prayer. Participates in team devotions as schedule permits. Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations. Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors. Benefits All regular full-time employees, you are eligible to participate in our generous benefits package: · Medical / Dental / Vision · Long Term Disability – 100% company paid · Basic Life Plan – 100% company paid · Voluntary Products · EAP and 24/7 Virtual Mental Health – 100% company paid · 4 weeks of paid vacation accrued each year · 11 paid holidays + 1 Floating Holiday · Personal Day and Birthday holiday · Retirement benefits w/ company match · Continuing Education Reimbursement Program Work Environment While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Occasionally employee will stand, balance, twist, stoop, kneel and reach with hands/arms. Frequently uses computers, keyboarding and talks on the phone. Occasionally lifts up to 40 pounds and walks, use stairways to climb to multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. Statement of Faith We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21) We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2 We believe in the deity and humanity of our Lord Jesus Christ: His virgin birth (Luke 1:35, John 1:1-2, John 1:14) His sinless life (Phil. 2:5-11) His miracles (Matt. 4:23) His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2) His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5) His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24) His future return in power and glory (1 Thess. 4:16-18) We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17) We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23) We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15) We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4) Mission Statement To bring the love of Jesus and hope for a new life to our homeless neighbors. Vision Statement To see every homeless neighbor - beloved, redeemed, restored. Pre-Employment This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities • Front line defense with customers calling in with technical issues, • Ability to properly hand calls off to more experienced technicians when needed, • Following tickets through the process until closure., • Password resets, • IP Phone setup, • PC setup (i.e. software install, adding domains, etc), • IT equipment installation, • Printer install (Canon/HP), • Assisting onsite technical lead with various IT-related projects., • New User On-boardingQualifications & Requirements, • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support, • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification., • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system., • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc., • General understanding of software installation, • General understanding of printer installation, • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic.

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