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Job Description Robert Half is seeking a Help Desk Lead to support a large enterprise data center environment. This role is the primary onsite IT presence in Reno, functioning as the lead for Tier 1 support activities. While this position has no direct reports, it requires someone who can operate independently, set the tone for support operations, and serve as the reliable “boots on the ground” resource for all onsite technical needs. Responsibilities • Serve as the primary onsite support technician at the Reno data center., • Provide Tier 1/lead-level support for Windows environments, enterprise applications, databases, and security-related issues., • Troubleshoot desktop, server, and peripheral hardware/software problems., • Act as the escalation point during high-volume periods and help coordinate the on-call rotation., • Partner with stakeholders at all organizational levels, including C-suite executives, providing professional and timely support., • Maintain consistent onsite coverage and ensure fast response to issues requiring physical presence., • Large-scale data center environment, • Windows environment with Active Directory, • Mac OS support, • 3–5 years of IT support experience in enterprise environments., • Ability to work independently and guide Tier 1 support operations without direct supervisory authority., • Strong communication and customer service skills, with the ability to support technical and non-technical users—including executives., • Hands-on experience applying technical certifications in real-world settings., • CompTIA A+, • CompTIA Network+, • Microsoft certifications