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Job Description About Acuative Acuative is a global IT solutions provider delivering managed network services, IT infrastructure support, and technology solutions to enterprise organizations. We take a client-first approach and focus on helping our customers scale securely and efficiently. Our success is driven by our people. We invest in professional development through ongoing training, mentorship, and hands-on learning. At Acuative, you’ll find a collaborative, high-performance culture built on professionalism, innovation, and shared success. Primary Duties and Responsibilities • Program phone sets (digital, IP and analog)., • Perform Moves, Additions, Changes (MACs)., • Program requested feature changes., • Provide voicemail support., • Program mailbox., • Complete password resets., • Add or delete user mailboxes., • Provide break/fix services on telephones., • Troubleshoot and resolve phone-/data-cabling issues., • Knowledge of station cabling and jacks., • Assist in identification and resolution of other vendor line/circuit problems., • Troubleshoot issues related to lines/trunks., • 8-10 years of related telecommunications experience., • Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory)., • Must be able to proficiently read, write and speak English., • Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience., • Avaya ACIS- level certifications in Aura Communication Manager and CM Messaging., • Embedded (R6.X) , Contact Center, and/or Conferencing. (Desirable)., • Prior experience as an Avaya Tier II helpdesk engineer. (Desirable)., • Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support., • Experience working with multi-tiered ticket handling/resolution systems., • Monitor, maintain and administer the health of the local/core telephony infrastructure., • Maintain and administer network infrastructure standards, documentation and fault tolerance., • Proficient in administering Avaya systems., • Document logical and physical network design changes., • Follow ITIL-based process and procedures and escalate for technical assistance., • Advise and make recommendations to management concerning infrastructure and related LAN issues., • Validate and coordinate all scheduled maintenance., • Understand client's operational and sustainment methodologies and processes., • Gain familiarity with the client's current voice enterprise infrastructure., • Present Monitoring/Test Results and Reports., • Typical workday: M-F 8:00am-4:30pm. At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.