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Atera builds IT management software powered by Action AI - autonomous technology that manages and optimises IT environments. RMM, helpdesk, ticketing, and automation in one platform. Trusted by 13,000+ customers in 120+ countries. We're building the future of autonomous IT. AI and Autonomous technology are reshaping IT management, creating an exciting gap between what our platform can achieve and what enterprise customers know how to unlock. As a Principal Solutions Architect, you will close that gap. This is a high-impact, customer-facing role focused on helping our strategic enterprise customers design, implement, and realise long-term value from Atera’s Autonomous IT platform. You will serve as a senior technical presence and a hands‑on builder. You'll guide clients through complex AI‑powered workflows, modernising their IT service operations while bridging the gap between technical execution, architectural design, and Atera’s internal product evolution. • Architect Enterprise Solutions: Lead strategic customer engagements from discovery through implementation, designing end‑to‑end Atera solutions across workflows, integrations, data design, and production go‑lives., • Hands‑on Building & Integration: Act as a hands‑on engineer, writing custom scripts, tailoring Atera’s AI automations, and building integrations to match each customer’s unique environment., • The Internal Product Loop: Formally document the custom solutions, architectures, and workarounds built on‑site. Analyse these field insights to identify high‑value features, and pitch them directly to Product and R&D for productization., • Technical Roadmap & Strategy: Partner with senior customer stakeholders to define technical roadmaps, align AI‑driven automation with business outcomes, and act as a senior escalation point for complex architecture decisions., • Scale the Practice: Identify repeatable deployment patterns, codify them into reusable playbooks and architecture templates, and mentor other Solutions Architects to elevate team practices., • Deep IT Background (Hard Requirement): Extensive, hands‑on experience in IT operations and infrastructure. Deep familiarity with Windows/Mac endpoints, Active Directory, Azure AD, networking basics, and a solid understanding of the RMM/PSA landscape., • Professional Experience: 8+ years of experience in post‑sales technical architecture, professional services, or consulting‑led enterprise delivery environments., • Hands‑on Coding Ability: Comfort and proficiency writing and debugging code (Python, Node.js, PowerShell, or similar) for integrations, API connections, and solution delivery in live customer environments., • AI Fluency: Hands‑on familiarity with the Gen AI landscape, LLM‑based systems, and decomposing operational IT problems into AI/ML‑solvable workflows is highly preferred., • Consultative Communication & Presence: Strong whiteboarding, technical documentation, and consultative communication skills. Ability to establish a senior technical presence with customer teams without needing executive project ownership., • Willingness to Travel: Ready to travel up to 30% for on‑site customer engagements., • Compensation: The on‑target earnings (OTE) for this role is $200,000–$250,000, with base salary and variable compensation structured to reflect the seniority and customer impact we expect from this hire., • Benefits: Stock options, comprehensive health insurance (including dental and vision), generous PTO, and an annual learning & growth budget., • Location: Hybrid setup — 3 days a week at our One Penn Plaza office, remote the rest. #J-18808-Ljbffr

Job Description Job Title: IT Systems Engineer Team: Information Technology Location: Hybrid in New York (NYC), preferably or Chicago (IL) Employment Type: Full-time FLSA Classification: Exempt Start Date: ASAP About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. To learn more, take a look at Braven’s Jobs. About the Role In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring an IT Systems Engineer who will own the administration of Braven’s core collaboration and productivity platforms and drive the automation that removes friction from internal team workflows. As a member of the IT team, you will administer tools like Jira Service Management, Slack, and Zoom, and partner closely with the IT Systems Architect on infrastructure-level decisions while independently owning the collaboration tooling and automation layer. This role is on the IT team and reports directly to the Head of Workplace Technology & Operations. What You’ll Do Collaboration Tools Administration (35%) • Administer Jira Service Management, including projects, workflows, request types, and automation rules, • Administer Slack and Zoom at an organizational level, including app/integration management and provisioning Workflow Automation & Process Improvement (30%) • Identify manual, repetitive, or inefficient internal workflows and design automated solutions (e.g., Jira automation rules, Okta Workflows, scripting), • Partner with team leads across the org to translate workflow pain points into automated technical solutions Support & Documentation (20%) • Provide tier 2/3 support for issues escalated from the helpdesk queue related to collaboration platforms, • Develop and maintain documentation for tool configurations, workflows, and automations Cross-Functional Technical Partnership (15%) • Collaborate with the IT Systems Architect on infrastructure and architecture-level decisions that intersect with collaboration tooling, • Coordinate with software vendors to implement new features and evaluate new tools, • Other duties as assigned Requirements Minimum Requirements • At least 3 years of IT experience, including 1-2 years administering SaaS collaboration platforms (e.g., Jira, Slack, Zoom, Google Workspace, or similar), • Demonstrated experience designing and building automations or scripted workflows (e.g., Jira automation, Okta Workflows, PowerShell, Python) Preferred Qualifications • Proficiency administering Atlassian Jira/Jira Service Management, including workflow and automation rule design, • Experience administering Slack at an organizational level (admin console, app management, integrations), • Experience administering Zoom at an organizational level, • Experience with single sign-on and identity administration (e.g., Okta), • Experience with scripting and automation tools (e.g., PowerShell, Python, JavaScript), • Track record of identifying and solving internal workflow inefficiencies through technology, • Strong analytical and problem-solving skills with a focus on detail and accuracy, • Ability to explain complex technical concepts to a variety of stakeholders with different technical backgrounds, • Exemplification of Braven’s core values., • Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population. Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. Work Demands • Ability to work in-person in Chicago (IL) or New York (NYC) 3 days per week, with occasional need to provide onsite support in the New York office, • Travel 2-4 times per year Additional Requirements • Authorized to work in the U.S., • Braven doesn’t offer employment visa sponsorship Application & Interview Process While the interview process may vary slightly, the general process will be: • Phone screen with Talent Team member, • Performance Task, • Interview with Hiring Manager, • Panel Interview with Key Partners, • Reference Checks Benefits Compensation and Benefits Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. Starting salary within the range is determined by role scope and qualifications, with new hires starting at the lower end to allow for growth with performance. Braven does not base compensation on individual candidate salary expectations and is committed to maintaining internal equity. The salary ranges, by geographic market, for this role are set forth $83,600-$104,400 for New York City and $76,000-$94,900 for Chicago. This is based on a 50-hour work week. This is a full-time, regular, exempt, and benefits eligible position where you will be working at 100% capacity. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year), • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health, • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month, • Coverage of 85% of health insurance premium for employee and dependents, • 12 weeks of paid parental leave, • A one-month paid sabbatical after 4 years on staff Please note that Braven is firm in its compensation philosophy; therefore, only candidates who believe our total rewards package aligns with what they are looking for in their next opportunity are encouraged to apply. Location We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of our Chicago, Newark, or New York City hub. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

Job Description About the Role We are hiring a Technical Trainer to deliver live, instructor-led training (ILT) to onboard new customers and partners onto the NinjaOne platform, via both remote/virtual and in-person onsite sessions. This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating “virtual labs” that enable learners to get real-world, hands-on experience, in a safe and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves. This is a key customer- and partner-facing role offering a unique opportunity to lead both new and existing customers and partners to success with the NinjaOne platform. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA. Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance. Travel Requirement: ~40%, including onsite customer training, industry events, and team collaboration. What You’ll be Doing Facilitate the NinjaOne training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the NinjaOne platform. You will be a part of the team that ensures the curriculum and the content continuously evolves in line with product updates. Deliver engaging live, in-person and remote/virtual instructor-led training sessions to external customers and partners, applying a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc). Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track. Explain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room. Guide learners through hands-on practice with the platform and support them toward earning formal NinjaOne certification. Assess learner needs and readiness then evaluate training effectiveness; recommend and apply improvements as appropriate. Partner with content owners and product teams to keep course content, guides, and materials accurate and aligned with NinjaOne product updates. Maintain deep, current product knowledge of the NinjaOne platform. Track and report on session delivery, attendance, and certification outcomes Other duties as needed. About You 3+ years delivering instructor-led technical training, including live virtual/online as well as in-person onsite delivery to adult learners. Demonstrated ability to facilitate and hold attention in a live virtual classroom setting that includes a hands-on virtual labs environment, not just presentation. Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery. Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively. Skill in assessing learner needs and evaluating whether training achieved its goals. Proficiency with virtual classroom/webinar tooling; comfort with a learning management system (LMS) and presentation software. Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions – direct experience with NinjaOne a definite plus. Strong written communication for producing and refining handouts, guides, and course materials. Based in the United States with authorization to work in the US. A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone. Availability to teach during US business hours across all time zones. Hands-on experience with NinjaOne or comparable RMM / endpoint management / MDM / PSA tools. Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy). Formal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer. Familiarity with instructional design and adult-learning principles. Experience training external customers and/or partners at a SaaS or technology company. Technical Requirements Proficiency in Windows environments (registry, services, performance troubleshooting). Familiarity with Linux/macOS systems and basic command-line troubleshooting. Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections. NinjaOne Certified Technician certification, or willingness to earn it within 21 days of hire. Scripting experience in PowerShell, Bash and/or Batch. Comfortable navigating complex IT ecosystems and integrating with existing infrastructure. Education Bachelor's degree, or equivalent practical experience. About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $150,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $150,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-TR1 #LI-Remote #BI-Remote

Job DescriptionAbout PTG Proactive Technology Group is an $8M+ managed IT services company serving mid-market businesses across the New York metro area. We are not a lifestyle MSP coasting on break-fix revenue. We are building something: a growth-stage IT services platform with active expansion into cybersecurity compliance, AI consulting, and strategic acquisitions. Our team of 35 operates with an ownership mentality, powered by EOS and a culture that rewards initiative over tenure. If you want a role where you manage a spreadsheet and forward tickets, this is not it. If you want to own a book of business, shape client strategy, and grow alongside a company that is scaling aggressively, keep reading. Why PTG • Growth, not stagnation. We are actively acquiring, launching new service lines, and expanding our footprint. Your career trajectory here has no artificial ceiling., • Operator culture. We run on EOS. Roles are clear. Accountability is real. You will not spend your time navigating politics or waiting for approvals., • Supportive team. 35 people who show up, do the work, and have each other's backs. Leadership is accessible. Wins are recognized. Development is funded., • Comp that reflects contribution. Base salary, monthly commission tied to performance, and a benefits package that covers the fundamentals and then some. The Role You will own the full client relationship lifecycle across a portfolio of 15 to 25 managed services accounts. Your job is retention, expansion, and strategic alignment. You are the person our clients call when they need to think through their technology future, not just when something breaks. This is a revenue-generating, client-facing role with real authority. You will run Quarterly Business Reviews, build technology roadmaps, identify expansion opportunities, and serve as the connective tissue between our clients and our technical delivery teams. What You Will Do Own Client Relationships - Manage a defined book of business. Maintain a consistent QBR cadence. Know your clients' businesses well enough to anticipate needs before they surface. Drive net revenue retention above 105%. Build Strategic Roadmaps - Work directly with clients to align their IT investments with business objectives. Translate technical capabilities into business outcomes. Position PTG as a long-term strategic partner, not a vendor. Drive Growth - Identify and close expansion opportunities within existing accounts. Bring proposals that solve real problems, not generic upsells. You will be measured on account growth, not just account maintenance. Onboard New Clients - Partner with sales and engineering to ensure every new client has a seamless transition into our managed services environment. Set expectations, build trust, and establish the rhythm of the relationship from day one. Manage Proposals - Create and deliver customized proposals for new and existing clients. Own the follow-up. Move deals through the pipeline with urgency and precision. Bridge Clients and Delivery - Act as the liaison between your clients and our helpdesk, project, and engineering teams. Ensure issues are resolved fast. Feed client intelligence back to operations to improve service delivery across the board. Requirements Required: • 3+ years in account management., • Demonstrated track record of client retention and account growth., • Comfort leading QBRs and presenting technology strategies to non-technical executives., • Working knowledge of the Microsoft 365 ecosystem., • Strong written and verbal communication skills. Preferred: • 3+ years in account management within an MSP, IT services, or technology environment., • Experience managing $1M+ in recurring revenue across a client portfolio., • Understanding of cybersecurity compliance frameworks. (CMMC, NIST, SOC 2), • Background in mid-market B2B environments., • Familiarity with PSA/RMM platforms. (Halo PSA, ConnectWise, Datto, or similar), • CRM proficiency. (HubSpot, Salesforce, or equivalent), • Bachelor's degree in business, technology, or related field. Benefits • 401(k) with company match., • Health, dental, and vision insurance., • Life insurance., • Paid time off., • Parental leave., • Professional development and certification funding., • Referral program.

Job Description iSoftStone, Inc. is seeking a Business Support Associate to join our Team! This is an early career position which requires a hybrid schedule in New York City, NY! Candidates must have permanent authorization to work in the United States. Visa sponsorship is not available for this role. iSoftStone, Inc. is seeking a motivated, customer-focused individual to join our technology team in New York as a Business Support Associate. This role is ideal for those currently studying or recently entering the IT industry, with an interest in customer service, helpdesk operations, and technical support. Responsibilities: As a Business Support Associate, you’ll follow a structured training program while gaining valuable hands-on experience supporting both clients and internal teams. You’ll handle real-world projects, providing technical assistance, troubleshooting, and customer service, while progressively building your skills in a collaborative environment. Qualifications: • Currently enrolled in or recently graduated from a certificate or degree program related to IT, computer science, or a technical support field., • Two+ years of practical experience (including internships) in Customer service, helpdesk, or technical support roles, • Responding to service requests, troubleshooting issues, and providing technical assistance., • Strong problem-solving and communication skills, with a focus on delivering excellent customer service., • Ability to understand and translate customer needs into actionable tasks and effective solutions., • Familiarity with ticketing systems, remote support tools, and basic troubleshooting methods., • Comfortable working in fast-paced, high-pressure environments., • Eagerness to learn, accept feedback, and continuously improve., • Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint). Preferred Qualifications: • Prior experience in supply chain operations or support roles is preferred but not required., • Familiarity with web tools and browser developer tools (F12) is preferred but not required., • Exposure to front-end web development technologies (HTML5, CSS3, JavaScript) is preferred but not required., • Experience with IT service management or helpdesk software (like ServiceNow, Jira Service Management, or Zendesk) is preferred but not required., • Background supporting supply chain systems, logistics, or order management tools is preferred but not required. Primary Location Pay Range: $20 per hour to start. Benefits: Temp hourly employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k. iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies. Visit us at https://www.isoftstoneinc.com. iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.

About AteraAtera builds IT management software powered by Action AI - autonomous technology that manages and optimises IT environments. RMM, helpdesk, ticketing, and automation in one platform. Trusted by 13,000+ customers in 120+ countries. We're building the future of autonomous IT.About the roleAI and Autonomous technology are reshaping IT management, creating an exciting gap between what our platform can achieve and what enterprise customers know how to unlock. As a Principal Solutions Architect, you will close that gap. This is a high-impact, customer-facing role focused on helping our strategic enterprise customers design, implement, and realize long-term value from Atera’s Autonomous IT platform.You will serve as a senior technical presence and a hands-on builder. You’ll guide clients through complex AI-powered workflows, modernizing their IT service operations while bridging the gap between technical execution, architectural design, and Atera’s internal product evolution.What You’ll DoArchitect Enterprise Solutions: Lead strategic customer engagements from discovery through implementation, designing end-to-end Atera solutions across workflows, integrations, data design, and production go-lives.Hands-on Building & Integration: Act as a hands-on engineer, writing custom scripts, tailoring Atera’s AI automations, and building integrations to match each customer’s unique environment.The Internal Product Loop: Formally document the custom solutions, architectures, and workarounds built on-site. Analyze these field insights to identify high-value features, and pitch them directly to Product and R&D for productization.Technical Roadmap & Strategy: Partner with senior customer stakeholders to define technical roadmaps, align AI-driven automation with business outcomes, and act as a senior escalation point for complex architecture decisions.Scale the Practice: Identify repeatable deployment patterns, codify them into reusable playbooks and architecture templates, and mentor other Solutions Architects to elevate team practices.Requirements:Deep IT Background (Hard Requirement): Extensive, hands-on experience in IT operations and infrastructure. Deep familiarity with Windows/Mac endpoints, Active Directory, Azure AD, networking basics, and a solid understanding of the RMM/PSA landscape.Professional Experience: 8+ years of experience in post-sales technical architecture, professional services, or consulting-led enterprise delivery environments.Hands-on Coding Ability: Comfort and proficiency writing and debugging code (Python, Node.js, PowerShell, or similar) for integrations, API connections, and solution delivery in live customer environments.AI Fluency: Hands-on familiarity with the Gen AI landscape, LLM-based systems, and decomposing operational IT problems into AI/ML-solvable workflows is highly preferred.Consultative Communication & Presence: Strong whiteboarding, technical documentation, and consultative communication skills. Ability to establish a senior technical presence with customer teams without needing executive project ownership.Willingness to Travel: Ready to travel up to 30% for on-site customer engagements.What We OfferCompensation: The on-target earnings (OTE) for this role is $200,000–$250,000, with base salary and variable compensation structured to reflect the seniority and customer impact we expect from this hire.Benefits: Stock options, comprehensive health insurance (including dental and vision), generous PTO, and an annual learning & growth budget.Location: Hybrid setup — 3 days a week at our One Penn Plaza office, remote the rest. #J-18808-Ljbffr

Job Description About the Role We are growing and expanding our Endpoint Management & Security product team and are looking for a Product Manager to join a group of PMs working together on the capabilities that power NinjaOne's approach to reducing attack surface, including risk analysis and remediation, across managed endpoints. This role reports to the Director of Product Management and operates as part of a highly collaborative PM team focused on building and evolving the tools IT and security teams rely on to keep endpoints secure and risk exposure low. This role covers capabilities that sit at the intersection of IT operations and security, helping customers spot where they're exposed and take action to close those gaps before they become problems. While these capabilities are deeply technical in nature, this is a product role focused on defining the right features, workflows, and abstractions that allow IT teams and MSPs to identify, prioritize, and remediate risk across their endpoint fleet efficiently, safely, and at scale. We're looking for someone equally comfortable in IT operations and security contexts — candidates with a background in either (or both) are encouraged to apply. You will work closely with engineering, design, and cross-functional partners to shape product direction, define roadmaps, and deliver high-impact capabilities that strengthen customers' security posture across their environments. You'll also collaborate closely with other Product Managers to ensure NinjaOne continues to lead the market in how modern endpoint management platforms are designed, used, and evolved. If you enjoy building core product capabilities, working close to real-world IT and security use cases, and helping define what "great" looks like when IT operations and security work as one, we'd love to hear from you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, & WA. What You’ll be Doing • Product Vision & Leadership Help define and evolve the vision for NinjaOne’s endpoint management and security capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility. • Roadmap & Prioritization Contribute to and own key parts of the endpoint management and security roadmap. Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business. • Endpoint Management Capabilities Drive product direction for features to identify security gaps, and remediate or protect against them. • Cross-Functional Collaboration Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems. • Customer & Market Insight Engage with customers, MSPs, and internal teams to understand how endpoint management and security features are used in practice. Translate those insights into product improvements and new capabilities. • Product Craft & Execution Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. Iterate based on feedback and usage data. • Platform & Ecosystem Thinking Ensure capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively. • Other duties as needed About You • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, but not required., • 5+ years of experience in IT/security or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT/security team., • 2+ years of Strong Product Management experience, ideally with B2B SaaS or IT management products., • Solid background in operating systems or system administration, such as:, • Windows, macOS, or Linux administration, • Endpoint management, device configuration, automation, or scripting, • Experience in MSP, internal IT, or infrastructure-focused roles, • Deep understanding of how IT teams manage endpoints in real-world environments., • Comfortable working closely with engineers and understanding technical concepts without needing to write production code., • Proven ability to take product features from idea to delivery and iterate based on customer feedback., • Strong written and verbal communication skills., • Data-informed decision maker who balances customer needs, product quality, and business priorities., • Able to influence and align stakeholders without formal authority., • Experience working in a collaborative, multi-PM environment is a plus. About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $200,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $200,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-JL #LI-Remote

Job Description About the Role We are growing and expanding our Endpoint Management Product team and are looking for a Product Manager to join a group of PMs working together on the foundational capabilities that power NinjaOne’s endpoint management platform. This role reports to the VP, Product Management and operates as part of a highly collaborative PM team focused on building and evolving the core building blocks of endpoint management. This role covers core platform capabilities such as Automations/Scripting, Policies, Agents, Device/Organizational dashboards, and other foundational features that underpin everything customers do in NinjaOne. While these capabilities are deeply technical in nature, this is a product role focused on defining the right features, workflows, and abstractions that allow IT teams and MSPs to manage endpoints efficiently, safely, and at scale. You will work closely with engineering, design, and cross-functional partners to shape product direction, define roadmaps, and deliver high-impact endpoint management capabilities. You’ll also collaborate closely with other Product Managers to ensure NinjaOne continues to lead the market in how modern endpoint management platforms are designed, used, and evolved. If you enjoy building core product capabilities, working close to real-world IT use cases, and helping define what “great” looks like in endpoint management, we’d love to hear from you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OH, OR, TN, TX, VA, & WA. What You’ll be Doing • Product Vision & Leadership Help define and evolve the vision for NinjaOne’s core endpoint management capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility. • Roadmap & Prioritization Contribute to and own key parts of the core platform roadmap. Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business. • Endpoint Management Capabilities Drive product direction for core features such as automations, policies, agent behaviour, configuration models, and other foundational capabilities used across the platform. • Cross-Functional Collaboration Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems. • Customer & Market Insight Engage with customers, MSPs, and internal teams to understand how endpoint management is used in practice. Translate those insights into product improvements and new capabilities. • Product Craft & Execution Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. Iterate based on feedback and usage data. • Platform & Ecosystem Thinking Ensure core platform capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively. • Other duties as needed About You • Bachelor’s degree in Computer Science, Information Technology, or a related field, • 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team., • 2+ years of Product Management experience in an RMM/Endpoint Management role, • Background in system administration, such as:, • Windows, macOS, or Linux administration, • Endpoint management, device configuration, automation, or scripting, • Experience in MSP, internal IT, or infrastructure-focused roles, • Deep understanding of how IT teams manage endpoints in real-world environments., • Comfortable working closely with engineers and understanding technical concepts without needing to write production code., • Proven ability to take product features from idea to delivery and iterate based on customer feedback., • Strong written and verbal communication skills., • Data-informed decision maker who balances customer needs, product quality, and business priorities., • Able to influence and align stakeholders without formal authority., • Experience working in a collaborative, multi-PM environment is a plus., • Must be able to work Eastern Time zone hours, with a mandatory start time of 8:00 AM ET About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $200,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $200,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-JL #LI-Remote

Job Description The Claims Conference is looking for a Database Coordinator to join our Allocations team. The ideal candidate is proactive, detail oriented and able to adapt in a fast-paced environment. A strong sense of ownership will drive you to create greater efficacy within Fluxx, our grants management software, and provide end-to-end service to our global users. Note: this is a hybrid position with a minimum of two days in the office. The Conference on Jewish Material Claims Against Germany (Claims Conference), a nonprofit organization with offices in New York, Israel, Germany and Austria, secures material compensation for Holocaust survivors around the world. Founded in 1951 by representatives of 23 major international Jewish organizations, the Claims Conference negotiates for and disburses funds to individual survivors and organizations and seeks the return of Jewish property stolen during the Holocaust. As a result of negotiations with the Claims Conference since 1952, the German government has paid more than $95 billion in indemnification to individuals for suffering and losses resulting from persecution by the Nazis. For 2025, the Claims Conference distributed approximately $530 million in compensation for survivors globally and $960 million for survivors’ welfare needs such as home care, medicine and food. Responsibilities: • Acting as business administrator of Fluxx, coordinating and following up on the Department's requirements for upgrades and changes;, • Supporting Allocations staff with use of Fluxx;, • Acting as Tier 1 Support for external user tickets submitted via email or helpdesk system;, • Documenting and updating staff on Fluxx configuration changes, action items, project activities, etc.;, • Coordinating with IT system admin on creating new and updating existing letters, emails, dashboards, ad-hoc reports, etc.;, • Analyzing enhancement requests and determining priority;, • Creating and updating user manuals and webinars for Fluxx;, • Investigating production issues reported by internal and external users of Fluxx;, • Participating in weekly meetings with Fluxx Customer Success Manager to review and escalate issues., • Providing training to new staff, and advanced training for existing staff;, • Completing other tasks and special projects as needed. Qualifications: • Bachelor’s degree and at least one year of professional experience supporting technologies;, • Proficient in Word and Excel (VLOOKUP, SUMIFS, COUNTIFS, de-duplicating);, • Stellar organizational skills with an eye to detail;, • Ability to communicate effectively to users with varying levels of technical knowledge. The Claims Conference offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our target salary range for Database Coordinator, Fluxx in the New York City market is $55,000-$60,000. This represents Claims Conference’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate’s exact location, experience in similar roles, and expertise related to the qualifications. This information is offered in support of our commitment to transparency. I acknowledge by proceeding with my application that if employed I will abide by the Claims Conference Statement of Values which can be found at this link. The Claims Conference is an equal opportunity employer and values diversity. We do not discriminate on the basis of any category protected by law, including (without limitation) race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description IT Recruiter - Boutique Agency New York, NY (Hybrid – 2 days onsite in Midtown Manhattan/Penn Station) About the Opportunity Looking for a fast-paced environment where you can actually see the direct impact of your work? Our client is breathing massive new life into growing their IT Division. Their team is a dynamic, quality-focused group currently scaling a massive pipeline—including 20+ active roles with cutting-edge AI startup clients, premium permanent searches in the $300k range, and high-margin contract business. This is an incredible opportunity to get in on the ground floor of an aggressive division restart with the resources, tech stack, and deep client relationships of an established NYC staple. Set for success from day one. You’ll have full access to: • Crelate ATS fully integrated with cutting-edge AI sourcing tools., • LinkedIn Recruiter (LIR), major job boards, and ZoomInfo., • Absolute freedom from rigid, low-margin VMS systems—they focus exclusively on high-touch, mid-to-senior-level roles and direct client relationships. Key Responsibilities:, • Agnostic IT Recruiting: Run full-cycle recruitment across a highly diverse portfolio of IT roles, spanning contract-heavy positions (targeting a healthy $35/hr margin) to mid- and executive-level perm placements., • Activity & Results-Driven Performance: Own your pipeline. They don't micromanage rigid, arbitrary metrics; they value results., • Team Collaboration: Participate in strategic 10:30 AM morning huddles to align on hot jobs, share candidate pipelines, and map out daily targets. What They Are Looking For:, • Experience: 3-5 years of full-cycle IT recruiting experience within an agency environment. You must understand both contract and permanent placement dynamics., • Adaptability: A true generalist mindset. You should be equally comfortable sourcing for a helpdesk role as you are for a $300k executive-level tech placement., • Location: Ability to commute to our Midtown Manhattan office (perfectly situated across from Penn Station between 7th and 8th Ave) 2 days a week., • Culture Fit: We have a zero-drama policy. We are looking for collaborative, high-integrity professionals who let their results do the talking. (No divas, just producers)., • Education: A bachelor's degree is highly preferred. Compensation & Benefits, • Base Salary: $70,000 – $90,000 (Based on experience), • Commission: Highly lucrative, tiered Gross Profit (GP) commission structure designed to heavily reward top producers., • Benefits: Healthcare coverage with a $400/month company contribution., • Retirement: 401(k) plan options., • Work-Life Balance: Unlimited PTO structure (predicated on hitting your production goals). How to Apply If you are an experienced IT recruiter looking for a highly active desk, incredible modern sourcing tools, and an environment free of corporate red tape, let’s talk. #LI - CA1

Job Description POSITION OVERVIEW The Senior Manager, Venue Technology & End User Support will be responsible for leading end user support and the operation of key systems in support of live events at Prudential Center. This role combines deep technical expertise with hands-on team leadership, with a primary focus on keeping systems running reliably for staff, events, and fans. RESPONSIBILITIES End User Support • Provide L1 and L2 end user support for all staff including hardware, software, and application troubleshooting across Windows and Mac environments, • Lead IT service desk team providing day-to-day helpdesk support and dedicated game day and event coverage at Prudential Center and across the organization, • Manage IT onboarding and offboarding for venue staff, • Collaborate with Manager, IT Support & Services on shared service desk coverage across all HBSE properties Venue Technology • Manage and maintain all venue technology systems at Prudential Center., • Support the IT infrastructure behind venue operations including Windows and Linux hardware, operating systems, and network connectivity used in scoreboard operations, game presentation, and broadcast workflows. This role does not operate AV or scoreboard applications directly but ensures the underlying systems are stable, patched, and secure, • Support venue technology systems including Xenial POS, payment kiosks, ticketing technology, C-Cure access control, Avaya phone systems, TriplePlay IPTV, two-way radios, and fan-facing applications, • Execute pre-event technology checklists covering AV, network, POS, ticketing, digital signage, and broadcast systems to ensure full readiness before every event. Serve as the onsite IT point of contact for touring and production teams, fulfilling technical requirements on event day, • Serve as the primary technical point of contact for AV, network, POS, ticketing, broadcast, and access control systems, working directly with event production teams, touring companies, and external technology vendors, • Manage technology setup and breakdown for events, concerts, and games, • Conduct proactive maintenance schedules on all venue hardware and systems Team Leadership • Supervise and develop IT support staff at North locations, • Set clear expectations, conduct regular 1:1s, and manage performance, • Build a team culture of accountability, responsiveness, and service excellence, • Participate in hiring decisions for IT support staff QUALIFICATIONS Required • 7+ years of experience in IT with at least 3 years in a management or team lead role, • Experience supporting technology in a live event, venue, or entertainment environment is a plus but not required. Candidates from hospitality, entertainment, or media backgrounds are welcome to apply., • Strong understanding of venue technology — AV systems, digital signage, POS, WiFi, • Deep expertise in Windows Server, Active Directory, Group Policy, Microsoft 365, and endpoint management (Intune, Autopilot) is critical for this role, • Strong end user support background — helpdesk operations, SLA management, • Excellent communication and stakeholder management skills, • Ability to work evenings, weekends, and holidays for events and games, • Valid driver's license preferred — travel between Newark, Jersey City, and Utica required Preferred • Networking knowledge including VLANs, switching, and enterprise WiFi is a strong bonus. Experience with Extreme Networks or similar platforms a plus, • Experience supporting NHL, NBA, AHL, or other professional sports venues, • Familiarity with ticketing platforms and fan-facing event technology, • CompTIA, Microsoft, or relevant certifications a plus WHAT WE OFFER • Unique opportunity to work across world-class sports and entertainment venues, • High-energy, collaborative team culture, • Exposure to cutting-edge venue and event technology WORKING CONDITIONS: Travel Requirements: Travel between HBSE’s various offices is required; trips may require air travel and/or overnight stay. Work Environment: This position generally requires that work primarily be performed from the New Jersey Devils office in Newark, NJ, and can require attendance at events taking place at the arena during nights and weekends. Physical Requirements: Must be able to lift and carry up to 30 pounds COMPENSATION AND BENEFITS: The pay range for this position at commencement of employment is expected to be between $110,000 and $135,000 / year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position will also include other elements, including eligibility for an annual discretionary bonus. This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The benefits package for the position may include the following, subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria: • Medical/Dental/Vision/Flexible Spending Accounts, • Pretax Transportation Benefit, • Generous Parental Leave policies, • 401K (with a company match after 1 year of service), • Generous Paid Time Off policies, • 13 Paid Holidays, • ½ Day Summer Fridays, • Complimentary or Discounted Sports & Concert Tickets, • On Site Fitness Rooms, • Other League & Partner Discounts Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #LI-DNP

Job DescriptionDescriptionThe Client Services Onsite Support Engineer is a full-time position placed onsite at one of our client locations. Working as an embedded member of the client’s team, you serve as the primary frontline resource for users who need prompt, courteous, and effective technical support. In this role, you will respond to requests for assistance in person, by phone, and through support channels, while troubleshooting hardware, software, and basic system issues. The ideal candidate combines strong customer service skills with sound technical judgment, maintains accurate documentation, and delivers reliable support that helps end users remain productive. This position also plays an important role in escalating complex issues appropriately, following standard operating procedures, and contributing to a positive client support experience. This is a full-time, onsite placement at a single client site and is not a remote position. Work schedule for this position will be Monday - Thursday on site at client location and work from home (remote) on Fridays. Key Responsibilities· Serve as the first point of contact for the client’s end users and IT staff seeking technical assistance. · Develop working familiarity with the client’s environment, systems, users, and standard operating procedures. · Coordinate with the LISS Technologies Client Services team on escalations, documentation, and reporting. · Respond to inbound incidents and service requests through phone, email, ticketing systems, and in-person support. · Troubleshoot and resolve basic to intermediate hardware, software, connectivity, and account access issues in a timely manner. · Maintain end-to-end ownership of support requests, ensuring timely follow-up, clear communication, and appropriate resolution. · Document incidents, troubleshooting steps, resolutions, and user interactions accurately within the designated support system. · Escalate unresolved or high-impact issues to the appropriate LISS Technologies support teams in accordance with established procedures. · Provide users with clear, easy-to-understand guidance and updates throughout the support process. · Assist with setup, configuration, and basic maintenance of workstations, peripherals, and standard business applications. · Monitor support queues and address tickets based on SOP · Participate in and adhere to all standard operating procedures, service standards, and departmental policies. · Identify recurring issues and share feedback or improvement opportunities with the broader support team. · Support a professional, service-oriented environment by demonstrating patience, accountability, and responsiveness in all client interactions. Skills, Knowledge & Expertise· Strong customer service, interpersonal, and communication skills. · Ability to diagnose and resolve common technical issues efficiently and accurately. · Working knowledge of desktop operating systems, business applications, printers, mobile devices, and basic networking concepts. · Ability to explain technical concepts clearly to non-technical users. · Strong organizational skills and attention to detail in documenting incidents and resolutions. · Ability to prioritize multiple requests and work effectively in a fast-paced support environment. · Commitment to following procedures, maintaining professionalism, and delivering a high-quality support experience. Additional Details: The ideal candidate will bring 2–5 years of experience in a helpdesk, desktop support, or technical support environment, with a demonstrated ability to troubleshoot common hardware, software, and user-access issues effectively. This individual should be comfortable working directly with end users as an embedded member of a client’s team, managing multiple requests, and maintaining a service-oriented approach in a fast-paced setting. Basic industry certifications are a plus and may include credentials such as CompTIA A+, CompTIA Network+, Microsoft fundamentals, or similar entry-level technical certifications. On a typical day, this role involves working onsite at the assigned client location, monitoring incoming support requests and assisting users with a wide range of technical needs. You will communicate with end users to gather relevant details, troubleshoot problems methodically, document actions taken, and ensure each issue is followed through to completion or properly escalated. Success in this role requires balancing responsiveness with accuracy, maintaining a professional and helpful demeanor, and contributing to a dependable support experience that reflects the standards of the Client Services team.

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference. By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. We are a veterinary software company that helps practices enhance patient care, improve staff efficiency, and minimize burnout. We were founded in 2017 and are a mid-size company (50-100 people) that has used Elixir from the start. Our back-end runs fully in Elixir with our front-end in React, with GraphQL connecting the two. The Support Engineer is an independent contractor who sits within the Platform organization and serves as a dedicated technical resource for the Customer Experience (CX) team. This role owns the resolution of technical tickets opened by CX, including customer onboarding and decommissioning workflows, data migrations, and a broad range of infrastructure and platform-level requests. The Support Engineer is not embedded in CX but works in close partnership with them, translating operational needs into reliable technical execution. This is an excellent opportunity for a technically skilled individual who enjoys working at the intersection of platform engineering and customer operations, and who can operate with a high degree of autonomy. The Support Engineer will gain deep exposure to the company's infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution. Due to the production access required for this role, a background check is a condition of engagement. Customer Onboarding: Execute technical onboarding workflows for new Instinct customers, including environment provisioning, configuration, integration setup, and data imports to ensure a seamless go-live experience. Decommissioning: Manage the technical offboarding of customers, including data exports, environment teardown, access revocation, and formal documentation of closure procedures. Data Migrations: Perform structured data migrations between systems or environments—handling validation, transformation, and quality assurance checks to ensure absolute data integrity. Occasionally join live customer calls to address data validation questions directly with key stakeholders. Technical Ticket Resolution: Own and lead the queue of technical tickets escalated by the CX team; triage, prioritize, and resolve complex issues outside CX's scope, including environment configuration, integration troubleshooting, bulk data updates, and platform-level issues. CX Partnership: Partner closely with Customer Success Managers and Implementation Managers to understand the context behind incoming requests, set clear resolution timelines, and communicate technical outcomes in accessible, plain language. Documentation: Maintain clear, up-to-date documentation of processes, runbooks, and customer-specific configurations to drive repeatability and preserve institutional knowledge. Process Improvement: Analyze patterns in recurring CX-submitted tickets to proactively develop tooling, automation, or updated documentation—reducing overall ticket volume and resolution times. Adaptability: Adapt to and actively contribute to new tasks, priorities, or projects as organizational needs evolve. Must-Have (Required): AWS: Hands-on ability to verify environment changes and execute smoke tests; practical familiarity with core services (e.g., RDS, S3, EC2, ECS) to independently validate that workflows have completed successfully. Git / GitHub: Proficient in creating, reviewing, merging, and verifying pull requests within GitHub as an integral part of standard customer onboarding and offboarding workflows. Communication: Exceptional written and verbal English communication skills; capable of leading customer calls with confidence, translating complex technical concepts into plain language for non-technical stakeholders, and drafting high-quality documentation. Basic Security Hygiene: Solid foundational understanding of data privacy best practices, the principle of least-privilege access, and secure data handling protocols. Ticketing Systems: Hands‑on experience navigating support and helpdesk platforms such as Jira, Intercom, Front, or equivalent ticketing systems. Nice-to-Have (A Plus): Terraform: Familiarity with Infrastructure as Code (IaC) principles to review, update, or provision infrastructure configurations. Kubernetes: Basic understanding of container orchestration, pod management, and inspecting workloads within Kubernetes clusters. Helm: Experience using Helm charts to deploy, upgrade, and manage Kubernetes applications and services. 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies. A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally. Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America. Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field. #J-18808-Ljbffr

Job DescriptionDescription Who We Are: Our client is a dynamic, growing international delivery and technology solutions provider. They have been simplifying international delivery for over 20 years, helping U.S. businesses build brands abroad, expand their consumer base, increase revenue, and their global reach. Our client's extensive, reliable worldwide delivery network and proprietary technology empower our brands to succeed. They are committed to expanding our footprint and continuously investing in innovative delivery and technology solutions as we aim to be the leading resource for cross-border solutions. About the Role: We are looking for an experienced IT and Security Operations Manager to oversee our on-prem IT infrastructure and drive security initiatives. The ideal candidate will have a proven track record in endpoint management, vulnerability remediation, and infrastructure automation across both Cloud and On-Prem environments. Experience with a variety of operating systems, including Windows, Mac, and Linux, is essential. About the Candidate: You are an experienced IT and Security Operations leader with expertise in both on-prem and cloud infrastructures, including endpoint management, vulnerability remediation, and automation. You will drive security compliance, optimize cloud spending, and lead initiatives to improve system efficiency. With hands-on experience in tools like Microsoft Defender, you’ll manage endpoint security, server optimization, and collaborate on Identity Access Management (IAM). Additionally, you will oversee cloud infrastructure in AWS and Azure, manage IT asset inventories, and lead cost-saving initiatives. You’ll maintain the company’s SOC 2 Type II compliance. Key Responsibilities● Provide end-user support, resolve helpdesk escalations, and mentor the Helpdesk team● Administer the Microsoft 365 tenant (Entra ID, Exchange Online, Teams, SharePoint, OneDrive) and serve as the subject-matter expert for Entra ID — Conditional Access, MFA, security groups, and Zero Trust access controls● Govern Azure RBAC and privileged access with least-privilege, group-based assignments and break-glass architecture● Implement and administer the security stack (1Password, Defender, Defender for Cloud, Huntress ITDR, Vanta) and continuously improve posture across identity, endpoint, email, and cloud● Manage email security (spam filtering, attachment protection, impersonation/BEC defense, DLP) and lead or assist in incident response, triage, and post-incident review● Maintain SOC 2 Type II compliance — vulnerability management within SLA, controls, and evidence — and conduct third-party/vendor risk assessments● Own disaster recovery and business continuity planning and testing, and serve as the point of contact for third-party IT vendors and the co-managed MSP● Partner with senior developers to build cloud-first, serverless applications in Azure and AWS, including CI/CD and infrastructure-as-code● Drive infrastructure standards and processes, and optimize cloud spend and licensing● Oversee endpoint management and OS/application patching through Microsoft Intune and Windows Autopatch, including device compliance and configuration across cloud and on-prem● Manage and improve network infrastructure across all offices — SonicWall firewalls, VLAN segmentation, switching, and wired connectivity — including bringing firewall management in-house from the MSP; administer DNS (Cloudflare and internal), TLS/SSL certificates, and customer SFTP accounts● Build and maintain workflow automation using Power Automate and Microsoft Lists (e.g., TLS certificate expiration monitoring and Entra security group tracking)● Administer SharePoint Online sites and lead the migration of user data from the on-prem file server to SharePoint● Automate onboarding and offboarding (provisioning and data preservation), maintain the IT/Helpdesk SharePoint knowledge base, and manage data lifecycle (archival and retention) Skills, Knowledge and Expertise· Bachelor’s degree in Computer Science, Information Technology, or related field preferred; 10+ years in Systems or Infrastructure Engineering with at least 5 years in a leadership role· Strong background in Windows Server 2025, Azure (App Service, containers), and AWS resources, with a focus on serverless architectures· Strong networking background — firewall administration (SonicWall), VLAN design and segmentation, switch configuration and replacement, and structured wired cabling, with the ability to manage the network independently of an MSP· Advanced scripting skills in PowerShell and Bash· Experience with Microsoft Intune for cross-platform MDM and patch management, including Windows Autopatch, device compliance, and monitoring· Strong knowledge of Microsoft security tooling, including Defender, Defender for Cloud, and EDR· Working knowledge of applied cryptography and key management — public/private key pairs, SSH/SFTP keys, file encryption/decryption, DKIM/DMARC, and passkey (FIDO2) fundamentals· Working knowledge of Microsoft Entra ID for identity and access management, including RBAC/ABAC and privileged access· Experience administering SharePoint Online sites and migrating content from on-prem file servers· Knowledge of cloud platforms (Azure, AWS), containers, and CI/CD / Infrastructure as Code practices· Familiarity with built-in cloud monitoring such as Azure Monitor / Application Insights and AWS CloudWatch· Experience with Power Automate and Microsoft Lists for workflow automation and operational tracking (e.g., certificate expiration alerting, access governance inventories)· Ability to leverage AI tools such as Claude and Claude Code to troubleshoot and resolve issues efficiently — highly preferred· Knowledge of change management practices a plus (formal ITIL not required)· Familiarity with ConnectWise and Huntress ITDR a plus (used by APC’s managed service provider)· Knowledge of compliance frameworks (SOC 2) and security best practices (OWASP)· Strong leadership and communication skills, with the ability to collaborate across departments and problem-solve independently· Relevant certifications a plus: AWS (e.g., Solutions Architect), Microsoft Azure, ITIL Foundation Benefits • Competitive Salary, • Medical, Dental, Vision Benefits, • 401k w/Match, • 5 Sick Days, 15 Vacation Days To Start

Job DescriptionTitle: Enterprise Applications Engineer Location: New Jersey Office (Hackensack) Job Summary:Seeking an Application Engineer whose primary focus will be ensuring the stability, availability, and supportability of the Firm’s Enterprise application stack. This person will work closely with the Enterprise Applications Manager, Accounting, Marketing, Records, and other firm personnel to ensure all applications run optimally and without interruption. Good communication, technical and analytical skills are required, with a heavy focus on Windows Server and SQL (querying, reporting in SSIS and other tools, maintenance, documentation, and upgrades). Some programming knowledge would be a ‘nice to have,’ but expert knowledge is not required. Essential Job Functions and Responsibilities: • Administer, develop, and support the Firm’s Elite 3E platform. Including, but not limited to Thompson Reuters Elite 3E, Paperless Performa, Design Gallery (“DG”), Workspace, and Iridium., • Responsibilities within the firm’s financial/marketing application stack include:, • Scheduling month-end maintenance such as: Windows updates, SQL maintenance, query optimization, and security patching, • Inter-department coordination during system upgrades; assessing and communicating risk factors of upcoming upgrades, primarily when integrated systems cause a “trickle-down” effect, • Coordinate with application stakeholders and IT team to prioritize and address issues and future objectives for financial systems, • Responsible for testing financial system applications during system changes, enhancements, upgrades, and monthly system maintenance,, • Documentation of system setup, integrations, backup, and disaster recovery processes, • Communicates and informs the department and management of project statuses, issues, and proposed resolutions, • Manage vendor support tickets, • Track and optimize system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth, • Research and evaluate new tools/technologies to improve the current application stack, • Utilize tools to protect application source code and maintain versioning., • Any additional responsibilities as required by management, • Other responsibilities include:, • Compulaw administration, maintenance and integrations, • Support requests/tickets escalated from the helpdesk team, • Documentation of processes/procedures, ‘how-to’ guides, and frequently asked question resolution, • Basic ‘end user’ application troubleshooting and maintenance such as: FasTax, B&A Forms, Allstate legal forms, LexisNexis etc.Knowledge, Skills & Abilities:, • 3+ years’ experience operating with legal accounting and time management software required, experience with Elite 3E preferred, • Fluency in the Elite 3E SQL database schema preferred or demonstrated ability to develop such fluency, • Experience with maintaining 3E Templates (“Design Gallery”), Workspace and BizTalk, • Proficiency in Elite Application Framework and Tools; Example: IDE, • Knowledge of 3E Solutions Manager a plus, • Proficiency in SQL reporting (“SSRS”), • Ability to learn functional and technical integration aspects of the firm’s applications such as Iridium, Foundations, Concur, • Experience administering Windows Server, • Solid technical foundation with the ability to troubleshoot, diagnose and resolve complex problems and implement solutions with minimal guidance, • Self-motivated person with excellent time management skills, • Strong analytical skills with the ability to communicate results, • Excellent verbal and written communication skills, and the ability to communicate with staff of varying technical expertise, • Proficiency in XML/XSLT transformation, • Knowledge of C# and Visual Basic .Net, HTML5 programmingEducation and/or Experience:, • Minimum 3 years’ experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission critical enterprise applications at a high level of availability., • Requires broad knowledge of the specialized and technical field of computer science, and business/management acumen equivalent to a complete college or university education; includes thorough skills knowledge., • 4-year college degree preferred, equivalent experience considered.Technical Skills & Requirements: Minimum of 5 years’ experience in the design, implementation and maintenance of Windows computer systems. Experience with Microsoft SQL required, working knowledge of Active Directory administration and maintenance a plus. • Experience with Thomson Reuters 3E and Foundations Experience management system administration required. I Manage document management system administration is a plus. Proven experience supporting a large number of end users, 300+.Certificates, Licenses, Registrations: Microsoft Certified Systems Engineer (MCSE) preferred, but not required

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Company parties, • Competitive salary, • Free food & snacks, • Opportunity for advancement, • Paid time off, • Training & development The Sensory Studio is a fast-growing pediatric Speech and Occupational Therapy organization with multiple locations and an unmatched reputation for energy, innovation, and clinical excellence. Behind the scenes, we are building something bigger than therapy. We are actively expanding and strengthening — our internal system and digital infrastructure designed to support scalable healthcare operations, clinical workflow, scheduling, billing logic, internal reporting, automation, and long-term growth. This is not a “helpdesk” job. This is a build-the-future role with real responsibility, real ownership, and real impact. We are seeking an Technology Coordinator who can step into our ecosystem, learn it deeply, and help strengthen both our software systems and internal tech infrastructure across all of The Sensory Studio locations. The Technology Coordinator will support the continued development, maintenance, and evolution of Max Studio Health (MSH), our internal EMR system and also play a key role in supporting internal technology logistics across all centers. This person will be responsible for understanding how MSH functions end-to-end, supporting and improving its workflows, and ensuring our team has the technology support and infrastructure needed to operate efficiently day-to-day. This role requires someone who can think like an engineer and operate like a leader — someone who is technically sharp, operationally organized, and able to handle both systems development and real-time studio technology needs. Required Technical Skills Front-End Development: • ReactJS (Proficiency strongly required), • HTML / CSS, • TailwindCSS (Highly preferred), • Proficiency in other modern JavaScript frameworks (Angular, Vue, etc.) is acceptable, as long as you can work confidently in React.Back-End Development, • Python (Strong proficiency required), • SQL (PostgreSQL) (Strong proficiency required), • Experience working with AWS CLI, • Strong understanding of backend architecture and cloud workflowsAmazon Web Services (AWS) Understanding ALL aspects of AWS infrastructure is a requirement. Candidates must have strong familiarity with cloud architecture and implementation, including: • AWS Lambda, • API Gateway, • S3, • DynamoDB, • CloudWatch, • RDS (PostgreSQL)Infrastructure / DevOps Skills, • Docker, • Git / Version ControlInternal Technology & Studio Support Responsibilities In addition to software development and cloud infrastructure work, this role will also support internal technology operations across all Sensory Studio centers. This includes hands-on management and troubleshooting of daily tech needs such as: • Supporting staff with internal technology requests and troubleshooting, • Computer, laptop, and workstation support, • Printer setup, connectivity troubleshooting, and general printer maintenance support, • Telephone system support (including Net2Phone), call routing issues, voicemail troubleshooting, and internal messaging support, • Wi-Fi and connectivity troubleshooting, including coordination with service providers when needed, • Supporting onboarding and offboarding technology logistics (device setup, access, accounts, permissions), • Conducting equipment audits across all centers, • Maintaining and tracking technology inventory across locations (computers, iPads, printers, headsets, accessories, etc.), • Ensuring each center remains organized, operationally prepared, and properly equippedThis role requires someone who is responsive, dependable, resourceful, and able to support real-time operational needs in a fast-moving pediatric healthcare environment. Core Responsibilities • Supporting the continued development and expansion of Max Studio Health (MSH), • Troubleshooting, optimizing, and improving system workflows across internal platforms, • Building scalable tools that support Admin, HR, Billing, and Clinical Operations, • Managing AWS deployments, cloud infrastructure, and monitoring systems, • Maintaining clean documentation to ensure long-term sustainability of systems, • Diagnosing and resolving technical issues quickly and effectively, • Supporting automation, API connectivity, and internal reporting tools, • Assisting with technology planning, infrastructure upgrades, and long-term systems strategy, • Ensuring all internal technology systems remain secure, functional, and reliable across centersWhat We’re Looking For We can teach systems. We cannot teach mindset. To thrive at The Sensory Studio, you must be someone who naturally embodies: • Strong ownership mentality and self-direction, • High energy, initiative, and problem-solving instincts, • Organization, structure, and attention to detail, • Ability to communicate technical concepts clearly to non-technical staff, • Ability to stay calm under pressure and respond efficiently to urgent needs, • Strong documentation habits and pride in clean, sustainable work, • A growth mindset and genuine interest in building something long-termWe are looking for someone who doesn’t just “maintain.” We are looking for someone who builds, improves, and strengthens systems continuously. Bonus Skills (Highly Attractive) While not required, we strongly value candidates with: • Healthcare operations technology experience, • HIPAA-aware system design and compliance awareness, • Experience with internal dashboards, admin portals, or automation tools, • Experience working in scaling environments with evolving infrastructure, • Strong UI/UX instincts for building staff-friendly systems, • Familiarity with EMR/EHR systems and clinical workflow platformsWhy This Role is Special This is a high-impact opportunity for someone who wants to be part of building the infrastructure behind a rapidly growing pediatric healthcare organization. You will help shape the systems that support our staff, our families, and our long-term growth. This is a role with influence, autonomy, and real responsibility — designed for someone who wants to become an integral part of a long-term mission.

New York, NY Full time R116849 About the business: Brightmine has been providing HR solutions since 2002, empowering organizations to build successful workforces and create a purposeful workplace for all. We provide expert insight and practical tools to help organizations achieve greater efficiency, reduce risk, and increase employee engagement. Today, we are delivering smarter data analysis tools and cutting-edge technology to support future demands on HR in an increasingly digital world. You can learn more about Brightmine product portfolio through the following link: https://www.brightmine.com/us/ About our Team: The Customer Success & Delivery team sits at the heart of the Brightmine business and plays a critical role in proactively ensuring customer success across the Brightmine user base. The team works closely with Sales, Growth, Data Operations, and other internal stakeholders to deliver a seamless onboarding experience while supporting Brightmine's vision of an inclusive, people-focused culture where ambition, curiosity, and new ideas are encouraged. About the Role: Reporting into the Customer Success & Delivery Leadership Team, the Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers. This role ensures customers have a positive onboarding experience by delivering efficient, timely implementations tailored to customer needs. You will work closely with New Business, Customer Growth, and other Customer Success & Delivery team members to support customers during the early stages of their subscription. By developing a strong understanding of each customer's requirements, you will help ensure successful product adoption and a smooth transition to ongoing account management. Responsibilities + Support customers by delivering seamless onboarding and executing a customer engagement strategy that drives account success and retention for the US reward product. + Deliver online and occasional in-person training sessions to enhance user understanding and product adoption, with a focus on utilization of data and understanding market data available. + Help customers to determine which positions and functions may be similar in an organization. Assist in the support of customer provided role information (including job descriptions and specifications/competencies) and match this to the Brightmine data job matching taxonomy + Provide regular updates to the Customer Success & Delivery and Data Operations Leadership Teams on account status, plans, and next steps. + Use data-driven outreach programs to increase engagement and ensure timely, targeted touchpoints. + Problem solve and troubleshoot for customers in a repeatable manner while supporting helpdesk inquiries and ensuring proper user access. + Maintain accurate records of all customer engagement activities. + Provide key insights on customer trends to support process and product development. + Develop and maintain clear account plans aligned with customer needs and goals. Requirements: + Proven experience delivering world-class customer service including, delivering training to customers or internal teams. + People-oriented with excellent listening and interpersonal skills. + Commercial acumen and strong time management. + Ability to build and maintain strong relationships with internal and external stakeholders. + Highly motivated and proactive team player, able to operate autonomously and in an agile fashion Technical & Analytical Qualifications: + Ability to explain complex ideas clearly and simply to a non-technical audience + Experience of working with semi complex datasets or payroll data - knowledge of and involvement in job evaluation or job levelling processes is a plus + Intermediate or advanced Excel skills + Experience in Compensation and Benefits a plus We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com. Please read our Candidate Privacy Policy . Primary Location Base Pay Range: New York, NY $71,000 - $118,300. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what's next, providing fresh insights to spark new ideas. We're a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges – in entertainment, technology, lifestyle, sports, and gaming. Together, we create with confidence. We're proud of our company's values – these values guide us as we navigate sunny days, gray skies and everything in between: • Do what you love. With conviction., • Where discovery lives. And impact drives., • Celebrate difference. Cultivate belonging., • Big thinking. Collectively inspired., • Embrace the journey. Be human. Our product and engineering organization is evolving to support increasingly sophisticated AI-enabled, data-driven products used by internal teams and external clients. We're hiring a Lead, Product Support & Customer Experience to help strengthen the quality, reliability, and responsiveness of support for our client-facing products. This role sits at the intersection of users, client-facing teams, product, data, and engineering. The Lead, Product Support & Customer Experience will assist the department manager in improving production support, technical triage, user issue resolution, support workflows, SLA tracking, tooling, documentation, and the feedback loop between support activity and product improvement. This is not a traditional helpdesk or ticket-routing role. The right person will bring technical curiosity, operational discipline, strong communication, and genuine empathy for the user experience. They will care not only about whether a ticket is closed, but whether users feel heard, supported, and confident in our products. As the support function matures, this person will help build the foundation for a more scalable, empathetic, technically credible, and operationally disciplined support organization. • Assist the department manager in strengthening the product support and customer experience operating model for client-facing products, including triage, escalation, communication, documentation, and issue resolution workflows., • Support timely response and resolution of production issues by helping diagnose whether problems are related to product behavior, data quality, data pipelines, configuration, permissions, user workflow, system performance, or expected product limitations., • Champion the user experience by bringing empathy, follow-through, and sound judgment to support interactions, especially during urgent, ambiguous, or high-pressure production issues., • Help set the standard for support quality and communication, ensuring users and client-facing teams receive clear, calm, accurate, and appropriately tailored updates., • Help maintain SLA frameworks across ticket categories and severity levels, tracking response times, resolution times, escalation patterns, backlog health, recurring issue themes, and exceptions., • Partner with engineering, data, product, and client-facing teams to ensure issues are clearly defined, routed to the right owners, prioritized appropriately, and resolved with the right level of urgency., • Build trust with client-facing teams and users by understanding their workflows, pain points, expectations, and recurring frustrations., • Identify patterns across tickets, incidents, usability gaps, and feature requests, and help translate those patterns into product feedback, process improvements, documentation updates, training needs, or engineering follow-up., • Support safe and disciplined production practices, including appropriate data handling, controlled operational workflows, and reduction of unsafe or ad hoc workarounds., • Help improve support tooling and processes, including platforms such as Zendesk or equivalent systems, ticket categorization, routing rules, automation, reporting dashboards, escalation workflows, and documentation., • Contribute to team capability by sharing knowledge, improving debugging and triage practices, documenting repeatable workflows, and helping onboard or train other team members., • Assist the department manager in identifying process gaps, training needs, capacity constraints, and opportunities to improve the structure and effectiveness of the support function., • Use AI and automation tools thoughtfully to improve issue diagnosis, ticket analysis, documentation quality, workflow efficiency, and proactive identification of recurring problems. Required Experience • 7+ years of experience in product support, technical support, support operations, customer experience, product operations, technical account management, data operations, or a related function supporting software, data, analytics, or reporting products., • Strong technical curiosity and demonstrated ability to diagnose complex issues across product, data, workflow, and system layers., • Experience working with production systems, data-heavy environments, analytics platforms, reporting products, dashboards, or other client-facing technology environments., • Ability to communicate clearly and calmly with both technical and non-technical stakeholders, especially during urgent or ambiguous support situations., • Demonstrated empathy for users and client-facing teams, with a strong desire to improve not only issue resolution, but the overall support experience., • Experience working with engineering, product, data, client services, or business stakeholders to clarify issues, coordinate resolution, and improve processes., • Familiarity with support platforms such as Zendesk, Jira Service Management, Freshdesk, or equivalent tools., • Familiarity with support operations metrics such as first response time, resolution time, escalation rate, backlog health, SLA adherence, and repeat incident rate., • Experience identifying recurring issue patterns and translating them into process improvements, documentation, training, product feedback, or technical follow-up., • Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-moving environment., • Comfort experimenting with AI tools, copilots, or internal AI systems to improve debugging, documentation, workflow efficiency, and support insight. Preferred Experience • Experience in market research, media, entertainment, analytics, data platforms, or reporting systems., • Experience writing SQL or investigating data quality, data transformation, data pipeline, or reporting issues., • Experience configuring support workflows, automations, escalation rules, dashboards, or ticket categorization models., • Experience helping train team members, document workflows, or improve support team practices., • Experience supporting AI-enabled products, analytics tools, dashboards, or data-driven applications. This is a full-time, exempt position. We embrace the current era of work and what it means to be a best-in-class employer. We understand the flexibility that is required to recruit and retain incredible talent, whether it's empowering you to do your best work from anywhere you desire or supporting you if you need to take a mental health day for self-care and rest. Below is a unique blend of benefits tailored to meeting the ever-changing professional landscape. • Flexible/Remote work with optional usage of our great offices in Playa Vista or New York, • Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year's, • Medical, Dental, and Vision Insurance Plans, • 401K with company match, • Generous paid Parental Leave, • Regular performance evaluations with opportunities for promotions and merit increases, • Educational and training reimbursement plan and other training and professional development opportunities, • Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more), • Resources available for mental health, inclusive care and family building, • NRGratitude – our company-wide employee recognition program, • Regular team/company events and activities including annual summer and holiday parties, • Pet friendly headquarters and pet insurance options Diversity, equity, and inclusion is at the center of all our practices to ensure that NRG is a place where people from all identities and backgrounds can thrive. NRG is committed to recruiting and retaining diverse talent by supporting their growth through learning programs, internal mobility, affinity group participation and leadership development. Our differences make us a stronger workforce and enhance our creativity and innovation. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $120,000-180,

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: • We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners., • We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders., • We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future., • We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Corebridge Financial is an industry-leading provider of financial planning tools for community members who work in healthcare, higher education, K-12, government, and other not-for-profit institutions. We love what we do, and we believe you will too. About the Role The Retirement Plan Consultant will provide objective guidance that is aligned with the needs of plan sponsors and employees eligible for the applicable retirement savings plan. Incentive bonus opportunity is available based on factors including the achievement of pre-defined plan metrics and will also be evaluated on client satisfaction ratings. Responsibilities • Conduct individual and group presentations, in person or via video technology, to improve awareness of plan features and to grow plan assets. Presentations include enrollment meetings, age-based financial education meetings, and sophisticated financial literacy meetings as requested by the plan sponsor or determined by the applicable communication and education plan., • Actively participate in benefit fairs and new employee orientations., • Participate in the annual plan review and financial education planning process., • Assist Relationship Manager and/or District Vice President with targeted education campaigns to increase participation and deferral rates, • Meet with participants and eligible employees to educate employees regarding plan participation., • Travel dependent on your territory may be required for new plan enrollments. To help you get started, we offer you the resources needed to build your own success: • This is a salary paid position with bonus potential, • Competitive benefits package with immediate access to medical, dental, vision, life insurance and 401(k) plan with match, • Company-provided technology, including equipment, helpdesk assistance, client management and financial planning tools, • Company-paid E&O, licensing fees, continuing education and compliance support Skills and Qualifications • High school diploma or GED required; Bachelor's Degree preferred, • Series 7, Series 66 preferred and appropriate state insurance licenses required, • CFP, ChFC or similar designations desirable, • Must have excellent presentation skills, • Bilingual Spanish/English skills a plus Work Location • This position is currently designated as remote. Estimated Travel • May include up to 25% travel. Compensation The average total compensation for this role historically has ranged from $60,000-$70,000, based on a combination of hourly pay, plus commissions. In addition, we're proud to offer a range of competitive benefits. Why Corebridge? At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive. Benefit Offerings Include: • Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being., • Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately., • Employee Assistance Program: Confidential counseling services and resources are available to all employees., • Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000., • Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work., • Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it. Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy. We are an Equal Opportunity Employer Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives. Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law. We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

Responsibilities:Assist supervisor or department head with system enhancements, including patching network devices and servers, installing/upgrading software and hardware, and configuring systems.Support the daily operation of banking compliance systems by following established procedures.Prepare documentation and reports for IT management in collaboration with team lead.Respond to helpdesk tickets and user requests in a timely and efficient mannerHireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions.We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the “Largest Staffing Firms” and “Fastest Growing Staffing Firms,” we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected].

Model ML is an AI operating system transforming how major financial institutions produce and validate client-ready work. Model ML converts complex, manual processes into fully automated AI systems that scale across global teams. Model ML has quickly become one of the fastest-growing enterprise AI platforms worldwide and recently closed a $75 million Series A, one of the largest fintech Series A rounds ever. The round was backed by FT Partners, Y Combinator, LocalGlobe, QED, 13books, and other leading global investors. This is a strategic leadership position responsible for the company's global IT operations, information security governance and compliance programme. You will ensure every employee has secure, reliable and scalable technology while leading the systems, policies and controls that enable Model ML to meet the expectations of enterprise customers and regulatory frameworks. Working closely with Engineering, Legal, HR, Finance and Customer Success, you'll balance operational excellence with a pragmatic approach that allows the business to move quickly without compromising security. • Own the global IT strategy, ensuring secure, reliable and scalable technology for employees across multiple international offices., • Lead all aspects of identity and access management, endpoint management, hardware lifecycle, software provisioning, employee onboarding and offboarding, helpdesk operations and IT vendor management., • Manage the internal technology estate, including collaboration platforms, productivity tools, identity providers, device management, security tooling and business-critical enterprise systems., • Develop the IT roadmap, budgets and operating procedures to support the company's continued international growth., • Lead the company's operational security and compliance programmes, maintaining certifications such as SOC 2 and ISO 27001 while continuously strengthening our security posture., • Own governance frameworks including security policies, access reviews, risk management, business continuity, disaster recovery, vendor assessments, internal audits and compliance reporting., • Partner with Engineering to improve endpoint security, vulnerability management, privileged access, security awareness and incident response processes across the organisation., • Build scalable governance processes that support rapid growth while meeting the security expectations of enterprise customers., • Lead customer security reviews, respond to due diligence questionnaires, support enterprise procurement processes and represent Model ML during customer audits., • Work cross-functionally with Legal, HR, Finance and Engineering to ensure security, compliance and operational best practices are embedded throughout the organisation., • Build, mentor and lead a high-performing global IT team, establishing clear operational metrics, service standards and a culture of continuous improvement., • Manage strategic vendor relationships, optimise technology investments and drive automation to improve employee experience while reducing operational risk. Within your first 12 months you will: • Build a scalable IT function supporting 150+ employees across multiple regions., • Successfully maintain SOC 2 and ISO 27001 compliance while strengthening Model ML's overall security maturity., • Deliver a seamless employee IT experience through reliable systems, efficient support and automated onboarding and lifecycle management., • Improve governance, reduce operational risk and establish scalable processes that support the company's continued global expansion., • Become a trusted partner for enterprise customers by leading security reviews and demonstrating Model ML's commitment to operational excellence., • 812+ years of experience leading IT within a high-growth SaaS or technology business., • Experience managing IT operations for global organisations with 100500+ employees., • Strong expertise in identity and access management, endpoint management, enterprise IT infrastructure and cloud-based productivity platforms., • Proven experience leading security, governance and compliance initiatives, including SOC 2, ISO 27001 and enterprise audit programmes., • Excellent leadership, stakeholder management and communication skills, with the ability to work effectively across technical and non-technical teams., • A pragmatic approach to balancing security, scalability and business velocity in a fast-paced environment., • Experience supporting enterprise B2B SaaS, AI or fintech organisations., • Familiarity with GDPR, UK GDPR and other global privacy frameworks., • Experience with AWS or Azure cloud environments and modern zero-trust security architectures. This is an opportunity to build and lead a critical function at one of the fastest-growing enterprise AI companies. As Head of IT & IT Compliance, you'll shape the technology, governance and security foundations that enable Model ML to scale globally while earning the trust of the world's leading financial institutions.

DescriptionThe Manager, Infrastructure is responsible for leading the strategy, delivery, and operational excellence of the organization’s site support services, including desktop support and “hands-and-feet” support for infrastructure towers such as network and cloud. This role combines technology leadership with a strong customer service mindset to ensure employees have a secure, reliable, and high-performing technology environment.Reporting to the Senior Director of End User Services and UX, this role oversees desktop support teams with a focus on enhancing the end-user experience, stabilizing support operations, and driving the standardization of processes and SOPs. The goal is to deliver consistent, high-quality support and an outstanding user experience across all locations.Key ResponsibilitiesDesktop Support & End User Computing• Lead the desktop support function, ensuring timely, high-quality, support for employees across all locations.• Mentor, coach, and manage the day-to-day performance of the desktop support team.• Manage and support a diverse end-user environment across Windows, macOS, mobile devices (iOS/Android), and printers, ensuring consistent performance, security, and user experience.• Own end-user device asset and lifecycle management, including forecasting, refresh planning, and adherence to asset management SOPs.• Standardize and optimize endpoint management, including imaging, deployment, patching, and lifecycle processes.• Drive adoption of modern device management solutions (e.g., Intune, Autopilot, MDM/MAM).• Ensure adherence to SLAs, KPIs, and service delivery frameworks that enhance the end-user experience.• Foster a culture of accountability, continuous improvement, and customer-centric service.• Oversee vendor relationships, contracts, and performance for hardware, software, and managed services.• Partner with Facilities on all site adds, moves, and changes.• Provide support to Executive Leadership in partnership with the dedicated ELT support resource, as needed.• Ensure successful onboarding and offboarding experiences for all employees.• Lead the enablement and adoption of new technologies, serving as a point of contact for training, readiness, and ongoing guidance.• Partner closely with Infrastructure teams on site support incidents (including major incidents) and change management activities to ensure proper validation.• Provide end-to-end support for events such as town halls, Senior leadership employee panels, ensuring they run smoothly and successfully.Operational Excellence• Implement ITIL aligned processes for incident, problem, and change management.• Lead root cause analysis and drive long term remediation for recurring issues.• Champion automation and standardization to reduce manual effort and operational risk.QualificationsRequired• 8–12+ years of progressive IT Support, including a minimum of 3–5 years in a leadership or management role.• Strong expertise in Windows and/or macOS environments, Active Directory, virtualization (VMware/Hyper V), networking fundamentals, and cloud platforms (Azure, AWS, or both).• Demonstrated success managing desktop support or end user computing teams at scale in a global environment.• Experience with endpoint management tools such as Microsoft Intune, JAMF, or similar tools• Proven ability to lead cross functional initiatives and communicate effectively with technical and non technical stakeholders.• Excellent customer service and relationship management skills.• Experience supporting virtual and hybrid events using collaboration platforms such as Zoom, Microsoft Teams, and similar technologies.Preferred• Bachelor’s degree in information technology, Computer Science, or related field.• ITIL certification or equivalent experience with IT service management frameworks.• Background supporting distributed or multi site organizations.• Project management experience.• Ability to leverage AI tools to enhance executive productivity, streamline workflows, and enable more efficient decision-makingSkillsSupport, Troubleshooting, Customer service, Management skills, Vendor managementTop Skills DetailsSupport,Troubleshooting,Customer service,Management skills,Vendor managementAdditional Skills & QualificationsExtreme customer serviceAILeadershipExperience LevelExpert LevelJob Type & LocationThis is a Permanent position based out of New York, NY.Pay and BenefitsThe pay range for this position is $110000.00 - $140000.00/yr.In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership.Workplace TypeThis is a fully onsite position in New York,NY.Application DeadlineThis position is anticipated to close on Aug 10, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006198025Profession: Helpdesk/Desktop

Location: NYC, NY - Onsite from day 1 Purpose of Role: This role is responsible for the day-to-day governance of an area of support in Americas supporting over 500+ users across Canada, USA & LATAM region. The candidate needs to have a balance between hands on involvement in the BAU support, project management & vendor relations. The candidate will be liaising with multiple management teams representing IT and gathering business requirements for either infrastructure transactional requirements or projects and support business needs. The candidate will also interact daily with the India, USA and other European IT support teams. Key Accountabilities: This position is responsible for governance, implementation and support of IT related activities in the company. Responsibilities include: • Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support., • Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices., • Understanding of Servers, networks & other back-office hardware and softwares., • Co-ordinate with vendors and ensure SLAs are adhered to., • Project management a per business needs, support and infrastructure related projects., • Acts as Primary contact for the whole of Americas Region., • Coordinate with global IT teams on requests on daily basis., • Advise and bring in ideas for improvements & analysis for multiuser rollouts of global and regional software applications including hardware., • Maintain IT Knowledge base as per required protocols to overcome known issues., • Administration of assets (HW & SW)., • Providing IT Services & Support for attendees in office or offsite events. Requirements: Education: University degree OR Equivalent Diploma in Information technology Work Experience: • Soundtrack record in with a minimum of years hands on experience in the day-to-day management of all operational aspects in/of a small to medium size IT team, for the support of computer hardware, operating systems, basic networks, servers, Mobile/telephony + helpdesk., • Exposure to understanding of both outsourced solutions and in house systems a definite advantage., • Practical experience in managing/ working in concurrent IT Tasks and projects., • Practical experience in working in day to day operations of an IT helpdesk and remote support teams., • Proficient in handling CxO users / VIPs and VVIP users., • Experience in coordination with people both with in IT Teams & 3rd Party contractors., • Strong business acumen on proposals for improvements., • Should be a Problem Solver with limited hand holding. Special Skills: • Working knowledge of Microsoft Systems, JAMF, VMware Airwatch, Service now, remote support tools and other IT systems., • Experience in coordinating with 3rd party providers and ensures end to end ownership until completion., • Translating business requirements into both software and infrastructure requirements viz a viz involve required individuals to bring in IT solutions and implement as per guidelines., • The candidate should also have: Strong organizational skills, Analytic skills, Problem solving skills, Understanding of different network components (LAN, WAN, Firewall, Router, Switch, MPLS), Good understanding of 3-tier architectures, Understands Internet, Intranet, Extranet and client/server architectures, Knowledge of MS Windows based system architecture (Windows, Office, etc.) Good communications skills for both with Client IT and business teams. Experience with troubleshoot of Smartphones Android & iOS Devices. MAC Knowledge is mandatory. Hands on experience of MDM tools., • The candidate must be a self-starter and be able to work alone or as a part of a team., • Team Orientation: Works cooperatively with others, Encourages participation. Values the contribution of all team members., • Results Orientation: Fosters a sense of urgency, identifies and overcomes obstacles., • Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results., • Service Orientation: Ensure a consistent level of support is provided to all VIP Users and Office based employees., • Create / document & propose processes and procedures. Maintaining SLAs and other agreements., • Communication: Creates an environment that fosters open, frank communication. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Creates new channels of communication between IT and other business functions. Required Knowledge: • Project management., • Business analysis., • Strong understanding of all aspects of IT infrastructure i.e. Back office, front office, etc., • Operational understanding of IT helpdesks and remote support., • Diploma/ Degree in Technology field is desirable., • Certification of ITIL principles, Microsoft, VMWare, JAMF would be an advantage. Interpersonal Specifications: • Technically strong, understanding of and ability to coordinate multiple projects and implementations simultaneously., • Consultative interactions with people., • Understanding business needs and manage effectively to meet the business requirements., • Good listener, able to assist the business in the best way possible. Working Conditions: • 8AM - 5PM (might have to do overtime or maintain shifts depending on business requirements), • Might have to work on holidays depending on business requirement with sufficient notice., • Might have to travel as per business requirements.

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. People Operations Partner We're looking for a People Operations Partner to help shape and scale the employee experience at Whatnot. This role goes beyond keeping things running you'll improve the systems, programs, and processes that support our team as we grow. This role is focused on building scalable, compliant, and data-driven People Operations infrastructure, with a strong emphasis on accuracy, audit readiness, and operational excellence. You'll focus on strengthening our People infrastructure across compliance, auditing, reporting, and core HR operations like payroll and time & attendance. You'll partner cross-functionally to deliver accurate, scalable, and efficient operations across the employee lifecycle. You'll be expected to quickly understand existing workflows, identify gaps, and drive improvements with minimal guidance. If you enjoy turning complex, messy processes into streamlined systems and leading projects from start to finish, you'll thrive here. Lead core People Ops operations. Own and execute key operational processes across the employee lifecycle, including job changes, departures, and compensation updates, ensuring accuracy and efficiency. Drive compliance and audit readiness. Maintain accurate records and documentation, support internal and external audits, and strengthen processes to ensure ongoing compliance with policies and regulations. Partner on payroll and time & attendance operations. Work closely with Finance and Total Rewards to support payroll processes, time tracking systems, and issue resolution, ensuring accuracy, strong controls, and a high-quality employee experience. Build and scale reporting & analytics. Develop and maintain Workday reports and dashboards that provide actionable insights and support business and operational decision-making. Lead cross-functional People Ops initiatives and projects. Drive complex, cross-functional work from problem definition through execution, partnering with Recruiting, IT, Finance, Total Rewards, Legal, and People Business Partners. Manage People systems and data integrity. Act as a Workday expert, ensuring data accuracy, identifying issues proactively, and maintaining clean, audit-ready systems. Drive process improvement and systems design. Identify gaps across workflows and design scalable, efficient solutions that improve accuracy, compliance, and user experience. Improve the People Ops helpdesk. Respond to Tier 1 and Tier 2 questions, identify trends, and enhance self-service resources to improve efficiency and employee experience. Support the team and ensure continuity across People Ops workflows. Share knowledge, document processes, and flex across onboarding, core operations, and systems, reporting, and compliance work as needed, contributing to a strong, scalable People Operations function. People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. As our next People Operations Partner, you: Have 35+ years of experience in People Ops, HR operations, or a similar role, ideally in a fast-growing environment. Are a Workday power user, comfortable handling transactions, building reports, and proactively identifying data issues. Have experience with compliance, audits, payroll, and/or time & attendance systems. Think in systems and enjoy improving processes. Are comfortable operating with a high degree of autonomy and driving projects end-to-end in ambiguous environments. Are organized, proactive, and detail-oriented, with the ability to manage multiple priorities. Communicate clearly and thoughtfully across teams. Take ownership and follow through. Are familiar with tools like Google Workspace, Slack, Zendesk, Culture Amp, Navan, and Slab or Notion, and pick up new tools quickly. Care deeply about creating a great experience for every Whatnaut. Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

The IT Deskside Support Specialist is responsible for providing on-site and remote technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role requires excellent troubleshooting skills, effective communication, and the ability to deliver top-tier support in a fast-paced environment. • Technical Support, • Provide deskside and remote support for desktops, laptops, mobile devices, printers, and other peripherals, • Diagnose and resolve hardware and software issues promptly., • Assist users with troubleshooting application issues and system errors., • Incident Management, • Respond to helpdesk tickets, emails, or calls and ensure timely resolution of issues., • Escalate complex technical problems to higher-level support teams when necessary., • Document and track all support activities in the ticketing system., • Hardware and Software Maintenance, • Install, configure, and maintain IT equipment, including operating systems and applications., • Perform regular updates, patches, and system upgrades as required., • Assist in hardware procurement, inventory management, and device deployment., • User Support and Training, • Provide one-on-one or group training sessions for end-users on IT systems and best practices., • Create and maintain user-friendly documentation and FAQs for common issues., • Network and Connectivity Support, • Troubleshoot and resolve basic network connectivity issues, including VPN and Wi-Fi., • Coordinate with network administrators for advanced network-related troubleshooting., • System Security, • Enforce IT security policies by ensuring compliance with organizational standards., • Assist with password resets, account unlocks, and multi-factor authentication (MFA) setup., • Proactive Monitoring, • Identify recurring issues and recommend improvements to reduce future problems., • Participate in IT projects, including system upgrades, migrations, and deployments., • Associate's or Bachelors degree in Information Technology, Computer Science, or a related field. Equivalent experience is acceptable., • Minimum 4+ years of experience in IT support or a related role., • Strong knowledge of Windows and macOS operating systems., • Familiarity with Microsoft Office 365 and other productivity tools., • Basic understanding of networking concepts (e.g., TCP/IP, DNS, VPN)., • Experience with ticketing systems such as ServiceNow, Jira, or similar., • Excellent problem-solving and analytical skills., • Strong interpersonal and communication abilities., • Patience and the ability to work effectively with non-technical users., • CompTIA A+ or Network+, • ITIL Foundation Certification., • Microsoft Certified: Modern Desktop Administrator Associate.

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.Role OverviewSA is seeking a Senior IT Executive Support Specialist to deliver white-glove, high-touch technology support for our C-suite executives, board members, and key stakeholders. This role goes beyond traditional helpdesk support; it requires a blend of advanced tecnical expertise, absolute discretion, and exceptional emotional intelligence to ensure seamless, zero-friction technology experiences for our leadership team.Key ResponsibilitiesVIP Technical Support & ResolutionProvide concierge-level, priority technical support for all executive hardware, software, mobile devices, and home office setups. Troubleshoot complex issues across multi-platform environments (macOS, Windows, iOS, Android) with minimal downtime. Manage high-priority incidents with urgency, root-cause analysis, and clear, non-technical communication tailored to executive preferences.Executive Collaboration & AV SystemsOversee and support high-stakes boardroom meetings, hybrid conferences, and live webcasts (utilizing Microsoft Teams, Zoom, and enterprise AV hardware). Ensure flawless audio-visual, display, and network connectivity before and during critical executive presentations and board sessions.Proactive Infrastructure & SecurityCoordinate device provisioning, secure configuration, and lifecycle management for all executive assets. Partner with the Cybersecurity team to enforce stringent security policies (e.g., MDM, multi-factor authentication, endpoint protection) without disrupting executive workflows. Conduct regular preventive maintenance on executive hardware and communication channels.Discreet & Available Service DeliveryHandle highly sensitive and confidential corporate information with strict discretion and adherence to company compliance standards. Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel or critical business events.QualificationsExperience: Minimum of 5 to 7 years in enterprise IT support, with at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.Technical Mastery: Advanced troubleshooting proficiency in macOS, iOS, Windows 11, and Microsoft 365 ecosystem.Experience with enterprise Mobile Device Management (MDM) platforms (e.g., Intune, Jamf).Familiarity with modern enterprise video conferencing hardware and room systems (Crestron, Logitech, Teams Rooms).Solid understanding of enterprise networking, VPNs, and secure remote access protocols.Soft Skills:Impeccable communication and interpersonal skills with a calm, patient demeanor under pressure.High emotional intelligence and the ability to anticipate executive technology needs proactively.Uncompromising integrity and commitment to data privacy and discretion.Exact compensation may vary based on skills and experience. This position is not bonus eligible.Compensation Range$140,000—$160,000 USDSuccess Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.Privacy Policy:By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our Privacy Policy.We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Job DescriptionAbout PTG Proactive Technology Group is an $8M+ managed IT services company serving mid-market businesses across the New York metro area. We are not a lifestyle MSP coasting on break-fix revenue. We are building something: a growth-stage IT services platform with active expansion into cybersecurity compliance, AI consulting, and strategic acquisitions. Our team of 35 operates with an ownership mentality, powered by EOS and a culture that rewards initiative over tenure. If you want a role where you manage a spreadsheet and forward tickets, this is not it. If you want to own a book of business, shape client strategy, and grow alongside a company that is scaling aggressively, keep reading. The Role You will own the full client relationship lifecycle across a portfolio of 15 to 25 managed services accounts. Your job is retention, expansion, and strategic alignment. You are the person our clients call when they need to think through their technology future, not just when something breaks. This is a revenue-generating, client-facing role with real authority. You will run Quarterly Business Reviews, build technology roadmaps, identify expansion opportunities, and serve as the connective tissue between our clients and our technical delivery teams. What You Will Do Own Client Relationships - Manage a defined book of business. Maintain a consistent QBR cadence. Know your clients' businesses well enough to anticipate needs before they surface. Drive net revenue retention above 105%. Build Strategic Roadmaps - Work directly with clients to align their IT investments with business objectives. Translate technical capabilities into business outcomes. Position PTG as a long-term strategic partner, not a vendor. Drive Growth - Identify and close expansion opportunities within existing accounts. Bring proposals that solve real problems, not generic upsells. You will be measured on account growth, not just account maintenance. Onboard New Clients - Partner with sales and engineering to ensure every new client has a seamless transition into our managed services environment. Set expectations, build trust, and establish the rhythm of the relationship from day one. Manage Proposals - Create and deliver customized proposals for new and existing clients. Own the follow-up. Move deals through the pipeline with urgency and precision. Bridge Clients and Delivery - Act as the liaison between your clients and our helpdesk, project, and engineering teams. Ensure issues are resolved fast. Feed client intelligence back to operations to improve service delivery across the board. Requirements What We Are Looking For Required: • 3+ years in account management, • Demonstrated track record of client retention and account growth, • Comfort leading QBRs and presenting technology strategies to non-technical executives, • Working knowledge of the Microsoft 365 ecosystem, • Strong written and verbal communication skills Preferred: • 3+ years in account management within an MSP, IT services, or technology environment, • Experience managing $1M+ in recurring revenue across a client portfolio, • Understanding of cybersecurity compliance frameworks (CMMC, NIST, SOC 2), • Background in mid-market B2B environments, • Familiarity with PSA/RMM platforms (Halo PSA, ConnectWise, Datto, or similar), • CRM proficiency (HubSpot, Salesforce, or equivalent), • Bachelor's degree in business, technology, or related field Benefits • Why PTG, • Growth, not stagnation. We are actively acquiring, launching new service lines, and expanding our footprint. Your career trajectory here has no artificial ceiling., • Operator culture. We run on EOS. Roles are clear. Accountability is real. You will not spend your time navigating politics or waiting for approvals., • Supportive team. 35 people who show up, do the work, and have each other's backs. Leadership is accessible. Wins are recognized. Development is funded., • Comp that reflects contribution. Base salary, monthly commission tied to performance, and a benefits package that covers the fundamentals and then some., • Benefits, • 401(k) with company match, • Health, dental, and vision insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development and certification funding, • Referral program

We believe that individuals with intellectual and developmental disabilities are able to live fulfilled lives and are committed to ensuring that people experience inclusion and integration in the communities where they live, learn, work, and have fun. At IAHD we are committed to positively impacting

Job Description [Position] Korean Bilingual IT System Administrator Location : New York, NY [About Our Client] Our client is seeking Entry-Level System Administrator (*1-2 yrs of experience MAX) to support and manage our IT infrastructure, including operating systems, networks, servers, cloud environments, and end-user support. Candidates from all academic backgrounds are welcome, with preference for those from IT-related disciplines. Entry-level applicants do not need extensive experience but should be able to learn systems quickly. [Job Description] -Support operating system administration (Windows/Linux) -Assist with application software management and troubleshooting -Perform server and workstation maintenance -Provide IT support / helpdesk services to internal users -Support local area network (LAN) management -Assist with network traffic monitoring and basic network troubleshooting -Collaborate with IT teams on system, network, and cloud projects Requirements -Bachelor’s degree is required (Computer Science or a related field preferred) -Open to all majors; IT-related disciplines preferred -Basic understanding of system administration, networking, or cloud concepts -Ability to learn new systems and tools quickly -Strong problem-solving and communication skills -Familiarity with OS management, network basics, or helpdesk support is a plus Preferred Skills -OS: AIX, Linux or Windows -Database: Oracle, MS-SQL or another DBMS -Must be authorized to work in U.S Benefits 401K Health Insurance PTO and Sick leave

Job Description Prestigious Computer Society is seeking an IT Support & Systems Administrator to join its Information Technology team. This is a hands-on role providing technical support and day-to-day systems administration for its Headquarters staff. Environment includes hosted Desktop-as-a-Service/Virtual Desktop Infrastructure (DaaS/VDI), Windows and macOS endpoints, Microsoft 365, Google Workspace, identity and access-management services, and a variety of cloud and business applications. The ideal candidate will have strong IT fundamentals and troubleshooting skills, with the ability to apply knowledge across different technology platforms, research unfamiliar issues, and work with internal staff and external service providers to resolve technical problems. This is a hybrid position, requiring three days per week in the organization’s mid-town NYC office and two days of remote work. What You'll Do · Provide technical support for Windows and macOS users, applications, peripherals, remote access, conference-room technology, and the organization’s hosted VDI/DaaS environment. · Troubleshoot user, application, authentication, email, networking, and connectivity issues. · Use organization’s helpdesk system to triage, document, prioritize, track, and follow support requests through resolution. · Administer and support Microsoft 365, Google Workspace, Microsoft Entra ID, user accounts, groups, permissions, MFA, SSO, and related services. · Assist with employee onboarding and offboarding and routine account, access, and messaging administration. · Support and administer Apple devices using an MDM platform. · Work with technology vendors, managed service providers, and hosting providers to troubleshoot and resolve issues. · Assist with routine hosted web and WHM/cPanel support requests and escalate more complex Linux or hosting issues to senior IT staff. · Maintain technical documentation and participate in IT projects, deployments, upgrades, testing, and process improvements. · Develop additional systems-administration and Linux skills as experience with organization’s environment grows. What We're Looking For · Approximately 3-5 years of professional IT support, systems administration, or related experience. · Hands-on experience supporting Windows environments; practical macOS support experience is preferred. · Experience supporting users in a VDI/DaaS, remote desktop, or similar environment. · Experience administering or supporting Microsoft 365, Google Workspace, or comparable cloud platforms. · Experience using a helpdesk or IT ticketing system. · Strong troubleshooting, analytical, customer-service, and communication skills. · Working knowledge of identity and access-management concepts, networking, and email technologies. · Ability to independently research unfamiliar technical problems and determine appropriate solutions. · Ability to manage multiple requests, communicate effectively with users, and maintain ownership of issues through resolution. · Ability to recognize when an issue requires escalation and work effectively with internal staff and external service providers. Helpful Experience Experience in all of the following is not required, but familiarity with one or more would be beneficial: · Apple macOS support and endpoint/device management platforms · Microsoft Entra ID, MFA, SSO, and SAML · Email troubleshooting, including SMTP and interpreting email headers · TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting · FTP, FTPS, and SFTP · WHM/cPanel or other web-hosting environments · Linux and basic command-line concepts Education A bachelor's degree in Information Technology or a related field is preferred. Equivalent professional experience, technical training, or relevant certifications may also be considered. Resume, cover letter, and salary requirements must be included for consideration. \nCompany Description ACM brings together computing educators, researchers, and professionals to inspire dialogue, share resources, and address the field's challenges. As the world’s largest computing society, ACM strengthens the profession's collective voice through strong leadership, promotion of the highest standards, and recognition of technical excellence. ACM supports the professional growth of its members by providing opportunities for life‐long learning, career development, and professional networking. ACM brings together computing educators, researchers, and professionals to inspire dialogue, share resources, and address the field's challenges. As the world’s largest computing society, ACM strengthens the profession's collective voice through strong leadership, promotion of the highest standards, and recognition of technical excellence. ACM supports the professional growth of its members by providing opportunities for life‐long learning, career development, and professional networking.

The IT Operations Manager will be the go-to person for keeping our technology infrastructure running and our employees supported. Assist with endpoint security operations laptop hardening, patching, and compliance. From running our in-house helpdesk to assisting our office buildout to supporting ou

Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets \nCompany Description Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to. Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

We have a great opportunity for a Manager, Unified Communications. The Manager, Unified Communications, will lead the organization's unified communications strategy, implementation, and operations. The successful Manager, Unified Communications will oversee a team of engineers and administrators responsible for managing critical platforms such as Microsoft Teams (chat, conferencing, and calling), Microsoft 365 email, Microsoft OneDrive, and Cisco Unified Communications Manager (CUCM), and ensure seamless communication services across the enterprise. This role requires hands-on technical expertise, proven leadership skills, and experience migrating legacy collaboration and telecom systems to modern cloud-based platforms. The Manager, Unified Communications, will collaborate with cross-functional teams, drive system optimization, ensure operational excellence, and deliver a superior user experience for all communication and collaboration tools. Candidates must have Cloud Networking experience. This position is 100% Remote but can transition to hybrid or fully onsite in the future, so candidates must be local New York,NY. Manager, Unified Communications Responsibilities: • Oversee the administration, configuration, and optimization of Microsoft Teams for chat, video conferencing, and telephony (including PSTN integration)., • Manage Microsoft 365 email administration, including email security, compliance, and reliability. Administer Microsoft OneDrive, including storage policies, sharing permissions, and data governance., • Maintain Cisco Unified Communications Manager (CUCM) environment during transition to Microsoft Teams Calling., • Work as part of a cross-functional team to migrate collaboration and telecom solutions across the firm from legacy on-premise solutions to modern cloud-environments., • Lead the planning and execution of telephony migrations from legacy platforms (e.g., Cisco CUCM) to Microsoft Teams Calling., • Ensure minimal disruption during migrations, including testing, user training, and post-migration support., • Manage a team of engineers and administrators, providing mentorship, performance evaluations, and career development opportunities., • Assign tasks, monitor progress, and ensure team deliverables meet organizational standards and timelines., • Design and implement advanced call routing features such as hunt groups, auto-attendants, and call queues within Microsoft Teams., • Troubleshoot and resolve complex telephony and communication issues., • Develop and execute a unified communications roadmap aligned with business goals., • Evaluate emerging technologies and recommend improvements to enhance productivity and collaboration., • Monitor system performance, uptime, and security for all unified communications platforms., • Establish and maintain policies, procedures, and documentation for system administration and user support., • Ensure compliance with organizational security standards and industry regulations (e.g., GDPR, ISO 27001)., • Partner with IT leadership, business units, and vendors to align communication tools with organizational needs., • Serve as the escalation point for complex technical issues and user concerns., • Oversee end-user training programs for Microsoft Teams, OneDrive, and other collaboration and communications tools to maximize adoption and proficiency., • Coordinate with helpdesk teams to resolve escalated support tickets. Manager, Unified Communications Qualifications: • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)., • Minimum of 7 years of experience in IT, with at least 3-5 years focused on unified communications and collaboration technologies., • Strong knowledge of Cisco CUCM configuration, troubleshooting, and maintenance., • Proven experience managing Microsoft Teams for chat, conferencing, and enterprise voice/calling., • Hands-on experience with Microsoft 365 Mail administration and Microsoft OneDrive management., • Demonstrated success in migrating telephony platforms (e.g., Cisco CUCM) to cloud-based solutions such as Microsoft Teams Calling., • Experience with Cisco Unified Communications Manager (CUCM) or similar telephony solution, including call routing, hunt groups, and system maintenance., • 3+ years of experience managing a team of technical professionals (engineers/administrators)., • Experience with additional collaboration tools (e.g., Zoom, Slack) for comparative knowledge., • Knowledge of cloud telephony providers (e.g., Direct Routing, Operator Connect) for Microsoft Teams., • Familiarity with PowerShell scripting for Microsoft 365 automation., • Understanding of cybersecurity best practices for unified communications systems., • Vendor management experience with Microsoft, Cisco, or telephony service providers., • Expertise in Microsoft 365 administration, including Exchange Online, Teams, OneDrive, SharePoint, and Entra., • Proficiency with MS Teams calling, including voice policies, dial plans, and integration with PSTN/SBCs., • Familiarity with network protocols (e.g., SIP, VoIP, QoS) and telephony infrastructure., • Experience with call center technologies and reporting tools is a plus., • Exceptional leadership and team management abilities., • Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders., • Project management experience, with a track record of delivering initiatives on time and within budget., • Relevant certifications preferred (e.g., Microsoft 365 Certified: Teams Administrator, Cisco CCNP Collaboration, ITIL). Benefits include Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability, Flexible Spending Account, Health Savings Account, Lifestyle Spending Account, Voluntary 401(k) Plan, Profit Sharing, etc. Keywords: New York NY Jobs, Manager, Unified Communications, Cisco Unified Communications Manager, CUCM, Zoom, Slack, PowerShell, Microsoft Teams, Microsoft 365, Exchange, OneDrive, SharePoint, Entra, SIP, VoIP, QoS, Networking, Work From Home, Remote, New York Recruiters, Information Technology Jobs, IT Jobs, New York Recruiting

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Provide helpdesk support including analyzing and resolving end-user issues Skills & Experience • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus, • Experience with installing, configuring, and administering a broad range of technologies Company Overview Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job DescriptionBenefits: • Help or transport service, • Opportunity for advancement, • Training & development Experienced IT Helpdesk Technician Part-Time position Job Summary NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment. Key Responsibilities • Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues, • Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications, • Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools, • Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN), • Install, configure, and maintain desktops, laptops, printers, and mobile devices, • Escalate complex issues to senior IT staff or vendors when required, following established procedures, • Document incidents, solutions, and procedures in the ticketing system and knowledge base, • Participate in system upgrades, rollouts, and IT projects as needed, • Ensure compliance with security policies and data protection standardsRequired Qualifications, • 2/3 years of experience in an IT helpdesk or technical support role, • Strong knowledge of Windows environments (Windows 10/11, Windows Server basics), • Hands-on experience with Active Directory, Group Policy, and user management, • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP), • Excellent problem-solving and communication skills, • Ability to manage multiple issues and prioritize effectivelyPreferred Qualifications, • Experience with macOS and mobile device management, • Basic knowledge of firewalls, VPNs, and endpoint security solutions, • Experience supporting remote users and hybrid work environmentsSoft Skills, • Strong customer service orientation, • Clear verbal and written communication, • Patience and professionalism under pressure, • Ability to work independently and as part of a teamWork Environment, • Office-based, midtown Manhattan (near Grand Central Station), • May require occasional after-hours, • 3-4 days part-time position (9 to 5pm)Compensation & Benefits, • Salary: to be discussed during the interview process, • Ongoing training and certification support, • Career growth opportunities within the IT team

Job Description The role We're looking for a strong Client Services Coordinator to join our team in North America and become an integral part of our Client Services function. Working at WGSN Together, we create tomorrow A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. Role overview We are looking for a Client Service Coordinator to support the needs of WGSN's clients by ensuring that they have a positive experience throughout their entire subscription period. The main role of the Client Service Coordinator is to help maximize WGSN clients’ and end-users’ experience through the flawless execution of first-class client support. The team We have a high performing team who are diverse and based all over the US. The client services team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners! You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role. Key accountabilities • Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes, • Form partnership with dedicated Account Team to create strategies for risk mitigation and reinforce the business’s value proposition among set of users and accounts, • Ensure quarterly KPIs are met in line with the business’s retention rate, • Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met and assist with inbound client queries via the WGSN Helpdesk and Live Chat, • Anticipate client needs by staying up-to-date on all WGSN products and services, • Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means, • Proactively engage with subscribers to demonstrate the value of WGSN’s products and services, provide support that maximise our client’s return on investment by way of: customized outreach based on client needs, schedule client meetings, conduct weekly usage monitoring and ensure percentage of active users maintain or grow MoM/YoY, • Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records via CRM tool, • Tight time scales as needed This list is not exhaustive and there may be other activities you are required to deliver. Skills, experience & qualifications required, • Applies understanding of how Client Services reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused, • Strong attention to detail and excellent organizational skills required, • Exceptional communication and collaboration skills with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA’s, • Experience using CRM systems (such as Salesforce), Google Analytics is preferable, • Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable, • Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile & professionalism, • Previous Client Service experience is highly desirableWhat we offer Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: • Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave. - 401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees. - Dental and Vision plans with MetLife - Health Care with Anthem & Blue Cross Blue Shield - Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife - Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits. More about WGSN WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer. Our values We Are Everywhere The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere. We Are Future Focused We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow. We Are Rigorous We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do. Our culture An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with. Inclusive workforce We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030. Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. A Note for Applicants We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness. A Note for Recruiters Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionIT Director, Direct-Hire Location: New York City, NY (Maiden Lane / Wall Street) Work Model: Onsite 5 days a week for the first 60 days; transitioning to a hybrid model of 4 days onsite per week thereafter. Additional Locations Supported: Manhattan, NY; Irvine, CA; Miami, FL; PA About the Role We are seeking a hands-on, business-minded IT Director for our client to regain control of their IT operations, reduce the overdependence on outsourced vendors, and build a proactive, scalable technology function. In this role, you will be the strategic and operational leader of our technology environment. You will be tasked with stabilizing current IT operations, leading a secure cloud transformation, and driving the automation of manual legal and business workflows. The ideal candidate is a "straight-talker" who can bridge the gap between complex infrastructure concepts and practical business solutions, collaborating effectively with attorneys, support staff, and firm leadership. Key Responsibilities Strategic Leadership & Transformation • Develop and own a scalable technology roadmap that aligns with the firm’s growth and long-term vision., • Transition the IT department from a reactive support model to a proactive, service-oriented function., • Create and maintain comprehensive IT documentation, including application inventories, hardware/software update roadmaps, ticket tracking trends, and security action plans., • Provide clear, jargon-free reporting to firm leadership regarding IT priorities, project statuses, and systemic issues. Vendor & Operations Management • Take ownership of outsourced IT and cybersecurity vendor relationships, holding them accountable to SLAs and contract terms., • Bring critical operational knowledge back in-house to reduce over-reliance on external managed service providers., • Oversee daily IT operations, managing internal staff (including a long-tenured IT Manager and support personnel) while fostering a collaborative, accountable team culture. Process Automation & Systems Integration • Evaluate current disparate systems across multiple offices and implement a centralized, standardized structure., • Drive workflow automation to solve highly manual legal and administrative processes, including new matter intake, conflict checks, client/matter setup, and complex billing workflows., • Connect multiple existing applications to eliminate duplicate data entry and manual scanning/editing. Infrastructure, Cloud & Cybersecurity • Lead the firm’s transition to a secure, cloud-based infrastructure, leaning heavily into the Microsoft and Azure ecosystems., • Oversee infrastructure operations, ensuring high application visibility, reliability, and system performance., • Manage modern device management initiatives, including Intune and MDM/MAM deployments., • Ensure rigorous cybersecurity oversight, implementing necessary security actions following cyber assessments and penetration tests.Required Skills & Experience, • Balanced Technical Expertise: A blended background consisting of roughly 50% application engineering/management and 50% infrastructure oversight., • Cloud & Infrastructure: Proven hands-on experience driving cloud transformation, specifically within Microsoft Azure, Microsoft 365, Intune, and MDM/MAM environments., • Workflow Automation: Strong background in systems integration and business process automation, ideally within a legal or professional services environment., • Project Management: Demonstrated ability to run technical project delivery. (PMP certification is a plus, but practical delivery experience is required)., • Vendor Negotiation: Strong track record of managing enterprise vendors, auditing contracts, and ensuring firm-first accountability., • Helpdesk Management: Experience modernizing helpdesk/ticketing systems, implementing preventative maintenance, and tracking issue trends. Powered by JazzHR Cb4n2rHCwg

Job DescriptionTITLE: HELP DESK TECHNICIANLOCATION: HACKENSACK, NJSCHEDULE: M-F (9:30AM-5:30PM) Job Summary: Seeking a Help Desk Technician to complete our client’s four-person Helpdesk team. The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Requirements: • Significant experience with Microsoft Windows 11, Microsoft 365 (especially Outlook and Word),, • I Manage experience (strongly preferred), • Ticketing system experience, • A law firm or professional services background is preferred., • An associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience, is also preferred., • Periodic travel to other Firm offices is required by a team member every few months, along with a couple of additional trips each year by some team members for office buildouts and expansions., • Flexibility to provide occasional shift coverage or extended hours to cover planned and unplanned PTO.

Job Description Just Salad is seeking a proactive, detail-oriented, enthusiastic, and motivated candidate with a strong ability to problem-solve and a willingness to continuously learn. The IT Intern will report to the Director of Field Tech + IT Operations and serve as a key resource for all IT-related queries across 120+ locations (NYC, FL, CHI, NJ, PA, MA) and Corporate (50+ members). This is a hands-on role offering exposure to real-world IT infrastructure, cybersecurity practices, emerging AI-powered tooling, and day-to-day operations support. This position is on site in NYC office and will require some travel to our NYC restaurants Reports to: Director of IT Field Ops Duties & Responsibilities IT Support & Infrastructure ● Provide technical assistance to staff on hardware and software-related issues across all locations and corporate offices ● Install, configure, and troubleshoot computer systems, hardware, and peripheral devices on Windows and Mac environments ● Monitor system performance and proactively address issues to sustain 99%+ uptime across all machines ● Follow established procedures and processes for routine computer maintenance and system hygiene ● Perform system backups and maintain accurate, up-to-date records of configurations and changes ● Organize and manage new equipment intake and maintain existing hardware inventory ● Assist with new store opening installations across multiple markets, including device provisioning and network setup ● Travel 60-70% of the time within NYC and surrounding markets to support field locations Help Desk & End User Support ● Assist with managing and resolving IT Help Desk tickets through Freshservice in a timely, SLA-compliant manner ● Triage, categorize, and prioritize incoming requests; escalate complex issues to senior IT staff as appropriate ● Maintain clear and professional communication with end users throughout the ticket lifecycle ● Provide training and guidance to team members on the use of computer systems, software, and AV equipment justsalad.com\ ● Document technical procedures, troubleshooting steps, and resolutions for the IT knowledge base Cybersecurity/AI & Services ● Assist with monitoring systems for security vulnerabilities, suspicious activity, and policy violations ● Help maintain endpoint protection, access control, and user security awareness initiatives ● Adhere to data protection standards and internal IT security protocols at all times ● Assist in the evaluation, testing, and rollout of AI-powered tools and service integrations across business operations ● Support the IT team in integrating AI-driven solutions into existing workflows, such as helpdesk automation, predictive maintenance, and operations tooling ● Help monitor AI integration performance and flag anomalies, inefficiencies, or user adoption issues ● Collaborate with cross-functional teams to identify opportunities where automation or AI can improve day-to-day operations Requirements & Qualifications ● Currently pursuing or recently completed a Bachelor's degree in Information Technology, Computer Science, or a related field ● Foundational knowledge of computer systems, software, and AV equipment ● Understanding of network and system security principles ● Familiarity with hardware and software installation and configuration ● Exposure to AI tools, automation platforms, or IT service integrations is a strong plus ● Experience with Freshservice or a comparable ITSM/help desk platform is advantageous ● Excellent problem-solving and troubleshooting skills with a resourceful, solutions-first mindset ● Strong written and verbal communication skills and a customer service orientation ● Ability to work independently and collaboratively as part of a team ● Quick learner who adapts well to evolving technologies and workflows ● Willingness to travel 40%-50% of the time, primarily within NYC Time Commitment & Compensation • 40 hours per week (FT), • Free Just Salad lunch while working, • Fall/Winter 2026 Semester, • $17-17.500/hr per hour, • Sept 8, 2026 to Dec. 1, 2026 (12 weeks) About Us Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.

Job Description Location: On-site, Brooklyn NY (Williamsburg) Salary: $23-$25/hour PDI Health is a leading mobile X-ray and ultrasound company dedicated to serving long-term care facilities and their patients. We are looking for a motivated Junior IT Support Specialist to join our growing IT team. In this role, you'll provide helpdesk support to employees in both remote and on-site environments, while actively contributing to the development of the IT policies and procedures that keep our organization running smoothly. The right candidate will help to support not only, computers, but biomedical equipment as well. Responsibilities: 1. Provide first-line IT support to staff members, both in-house and remote, troubleshooting hardware, software, and network-related issues., 2. Manage support tickets, ensuring swift and satisfactory resolution, prioritizing tasks as necessary., 3. Document all technical issues and resolutions within the ticketing system for future reference., 4. Aid in the creation and maintenance of training materials aimed at educating staff on common IT issues and their solutions., 5. Contribute to the drafting and implementation of IT policies and procedures., 6. Assist in building a comprehensive FAQ database to facilitate self-service for common IT problems., 7. Participate in regular team meetings and trainings to maintain up-to-date knowledge of our IT infrastructure and the latest technologies. Qualifications: 1. Degree in Computer Science, Information Technology, or a related field (preferred)., 2. 1-2 years of experience in an IT support role, or equivalent combination of education and experience., 3. Strong knowledge of computer systems, networks, and operating systems., 4. Proficiency in problem-solving, with the ability to think critically and troubleshoot various technical issues., 5. Excellent communication skills, with the ability to explain complex IT issues in simple terms., 6. Experience with ticketing systems, 7. Ability to work effectively in a team-oriented environment., 8. Biomedical equipment experience/ knowledge is preferred but not required. Benefits: We offer a competitive salary and benefits package, including health insurance, 401K, PTO, Our company values work-life balance and fosters a positive, inclusive work environment where continuous learning is encouraged. Interested candidates are invited to submit their resume, along with a cover letter outlining their relevant experience and why they would be a good fit for this position. PDI Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why us? At PDI, you’re not just clocking in. You’re helping healthcare reach the people who need it most. Your work keeps our team mobile, our patients safe, and our service seamless. Ready to roll? Apply today and help us deliver diagnostic care when and where it’s needed! Powered by JazzHR DeZEvpwnIB

Job DescriptionAbout Us We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. The Role As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow. Responsibilities • Set up phones, devices, and email/accounts for clients., • Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes., • Coordinate smooth handoffs across teams during client onboarding and offboarding., • Maintain structured records of recurring issues and solutions to build playbooks., • Suggest and implement improvements to make tech operations more efficient. Requirements • Prior experience in IT support, helpdesk, or troubleshooting roles., • Strong organizational and problem-solving skills., • Clear communicator who can calmly guide clients through basic tech processes., • Comfortable with occasional local travel., • Adaptable and proactive in a fast-moving startup environment. Nice to Have: • Experience supporting small operational teams in startups or entrepreneurial settings., • Background in both client-facing and internal support environments. Benefits • Competitive hourly pay with performance incentives, • Flexible hours with consistent workflows, • Clear SOPs and support systems so you can execute with confidence

Job Description Just Salad is seeking a proactive, detail-oriented, and technically skilled professional with a strong ability to problem-solve and a passion for continuous learning. The IT Technician will report to the Director of IT and serve as a key resource for all IT-related queries across 120+ locations (NYC, FL, CHI, NJ, PA) and Corporate (100+ members). This role spans traditional IT support, cybersecurity practices, and emerging AI-powered tooling. In line with Just Salad’s mission to make everyday health and sustainability possible, you will also support initiatives to reduce Just Salad’s environmental footprint. Reports to the Director of IT Field Tech Responsibilities IT Infrastructure & Support ● Install, configure, and maintain hardware and software components to ensure optimal usability across all sites ● Troubleshoot hardware and software issues on Windows and Mac environments ● Proactively upgrade systems and monitor performance to sustain 99%+ uptime across all machines ● Adhere to electrical safety standards and maintain disciplined cable management at all locations ● Repair or replace damaged hardware efficiently to minimize operational downtime ● Execute new store installations across multiple markets, including network setup and device provisioning ● Document technical procedures, troubleshooting steps, and resolutions for knowledge base development Help Desk & Ticketing (Freshservice) ● Manage and resolve IT Help Desk tickets through Freshservice in a process-oriented, SLA-compliant manner ● Triage, categorize, and prioritize incoming requests; escalate complex issues appropriately ● Maintain clear, timely communication with end users throughout the ticket lifecycle ● Identify recurring issues and proactively propose permanent solutions to reduce ticket volume IT Cybersecurity ● Support implementation and enforcement of cybersecurity policies across all locations and corporate users ● Monitor systems for security vulnerabilities, suspicious activity, and policy violations ● Assist with endpoint protection, access control, and user security awareness initiatives ● Participate in security audits, risk assessments, and incident response procedures ● Maintain compliance with data protection standards and internal IT security protocols AI Integrations & Emerging Technology ● Assist in the evaluation, deployment, and support of AI-powered tools and automations across business operations ● Collaborate with the IT Director to integrate AI solutions into existing workflows (e.g., helpdesk automation, predictive maintenance, operations tooling) ● Monitor and maintain AI integration performance, flagging anomalies or inefficiencies Reporting & Analytics ● Generate and distribute regular IT performance reports including ticket trends, uptime metrics, hardware inventory, and SLA compliance ● Build and maintain dashboards within Freshservice and other platforms to provide real-time visibility into IT operations ● Analyze data to identify operational gaps and present findings with actionable recommendations to the Director of IT Requirements ● Associate's Degree in Computer Science or a related field (Bachelor's preferred) ● Minimum 2+ years of experience in computer networks, systems maintenance, or IT support ● Hands-on experience with Freshservice or a comparable ITSM/help desk platform ● Familiarity with cybersecurity fundamentals (endpoint security, access management, threat monitoring) ● Exposure to AI tools, automation platforms, or IT integrations is a strong plus ● Cisco Certified Network Associate (CCNA) accreditation is advantageous ● Proficiency in software installation, database basics, and systems administration ● Exceptional written and verbal communication skills ● Strong interpersonal and problem-solving abilities with a willingness to learn ● Bilingual in Spanish and English a plus, but not required ● Ability to lift up to 35 lbs ● Willingness to travel 70% of the time; weekend on-call availability may be required and software components to ensure optimal usability across all sites ● Troubleshoot hardware and software issues on Windows and Mac environments Benefits • Annual Salary $69,000 - $72,000 - Salary dependent on experience. Eligible to participate in the corporate bonus program, • Medical, Dental, and Vision Insurance, • Voluntary Long-Term Disability, Hospital Insurance, Accidental Insurance, Life Insurance + AD & D, • Eligibility to participate in 401K, • Paid Vacation and Holidays, • Pre-Tax Benefits (FSA, HSA, and Commuter Benefits), • Fitness Discounts, • Summer Fridays, • Employee Assistance Program, • Free Just Salad while working About Us Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.

Job Description JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area. ESSENTIAL JOB FUNCTIONS: • Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations., • Follow established procedures to resolve common IT support requests., • Provision and prepare IT equipment for staff., • Maintain IT records, including asset management., • Perform standard Active Directory management tasks., • Assist with the development of and adherence to IT policies and procedures., • Participate in on-call after-hours rotation schedule., • Work with users to elicit the objectives behind their request and provide great customer service., • Maintain a clean and well-organized work environment., • Stay current with technology trends and continuously develop technical skills., • Work on tasks and projects as assigned by supervisor. EXPERIENCE: • Providing exceptional customer service., • Using Microsoft Windows and Office., • Performing basic hardware and software installation and troubleshooting, • Collaborating with a team, • Utilizing strong written and verbal communications QUALIFIATIONS: • CompTIA A+, Network + or other technical trade certification., • Prior technical training, education, or course work

Job Description Location: Remote with required onsite coverage in Riverdale, Bronx, NY Schedule: Full-Time | 12:00 PM – 9:00 PM EST Department: Managed Services / Service Desk Position Overview LincolnIT is seeking a high-performing Service Desk Engineer to support our Managed Services team in a hybrid role combining remote service desk responsibilities with onsite desktop support coverage at one of our key client locations, in the Bronx. The ideal candidate is a well-rounded IT professional who can: · Resolve technical issues independently · Provide high-quality customer service · Step into support onsite operations when coverage is needed This role serves as the primary backup for onsite IT support, ensuring continuity of service during PTO, absences, or increased demand. Key Responsibilities Service Desk / Remote Support • Handle incoming tickets via ticketing system, email, and phone (phone support during overflow or scheduled coverage), • Troubleshoot and resolve Level 1 issues, including:, • User account issues (password resets, MFA, lockouts), • Microsoft 365 (Outlook, Teams, OneDrive), • Printer and peripheral issues, • VPN and connectivity issues, • Line-of-business application support, • Accurately log, categorize, and update tickets in ConnectWise Manage, • Apply ITIL-based ticket classification (Incident, Request, Problem, Change), • Resolve issues or escalate with complete documentation to Tier 2/3 teams, • Maintain proactive communication and set clear expectations with users Onsite Support (Bronx) When onsite coverage is required: • Travel to client site to provide in-person IT support, • Support walk-up users and high-touch environments, • Perform:, • Device setup, imaging, and replacements, • Hardware troubleshooting (laptops, desktops, med carts, kiosks), • Printer and peripheral support, • Mobile device and basic connectivity support, • Conference room / AV setup, • Provide support for end-user and resident-facing technology, including:, • TVs, phones, mobile devices, and WiFi connectivity, • High-touch troubleshooting in a healthcare/residential environment, • Coordinate with remote Service Desk, Dispatch, and Escalations teams, • Document all work in real time Onsite Coverage Responsibility • Serve as the primary backup for onsite technician coverage, • Be available to travel onsite during:, • PTO / absences, • Scheduled coverage gaps, • Urgent support needs, • Maintain strong client-facing professionalism and communication Documentation, QA & Process Compliance • Maintain detailed and accurate ticket documentation, • Follow all SOPs for troubleshooting, escalation, and security, • Ensure all required fields (type, subtype, time entries) are completed, • Participate in continuous improvement by identifying gaps in documentation Performance Expectations • Maintain strong SLA compliance, • Deliver high-quality documentation aligned with QA standards, • Demonstrate strong first contact resolution where applicable, • Ability to manage multiple tickets in a fast-paced MSP environment Qualifications Required • Minimum 3+ years of Helpdesk, Service Desk, or Desktop Support experience, • Strong troubleshooting skills in Windows environments, • Hands-on experience with:, • Microsoft 365, • Active Directory / Entra ID, • Basic networking (IP, DNS, VPN), • Experience working in a ticket-driven environment (ConnectWise preferred), • Excellent customer service and communication skills, • Ability to work independently and manage competing priorities Additional Requirements • Must have reliable transportation and ability to travel to Bronx, NY, • Comfortable working a 12 PM – 9 PM EST shift, • Ability to lift and move IT equipment as needed, • Comfortable working in a client-facing, onsite environment when required Preferred • MSP (Managed Services Provider) experience, • Experience supporting onsite environments and walk-up users, • CompTIA A+, Network+, or equivalent certifications, • ITIL Foundation (or familiarity with ITIL concepts) What We Offer • Competitive salary (aligned with experience level), • Medical, dental, vision, and 401(k), • Career growth into:, • Tier 2 / Escalations, • Field Engineering, • Specialized technical roles, • Exposure to both:, • Remote service desk operations, • Onsite IT support in a dynamic client environment Powered by JazzHR Fp3lny07Lp

Job DescriptionDescription: POSITION PURPOSE: The IT Support Technician I/II provides responsive, high-quality technical support to Benefit Funds employees in a Windows-based environment. The position supports end-user hardware, software, mobile devices, and related technology and works both independently and collaboratively as part of the IT team. The position may be filled at Level I or Level II based on the selected candidate’s experience and qualifications. ESSENTIAL JOB FUNCTIONS: • Diagnose and resolve end-user hardware and software issues, including login problems, system errors, and workstation or peripheral failures., • Provide support by email, phone, remote-support tools, and in person, as appropriate. Set up, move, and reconnect equipment for individual employees and departmental relocations., • Follow all support issues to full resolution, implementing workarounds as needed and ensuring problems do not return once solved., • Support desktop software used by the organization, including Microsoft 365 applications, benefits-administration and document-management systems, and other business applications., • Perform routine preventive maintenance and workstation updates to maintain security, compliance, and reliable performance., • Complete assigned technical tasks accurately and within established service expectations., • Utilize an incident ticketing system to receive and track support requests, problem fixes, permission changes, and other helpdesk related activity. Maintain detailed ticket notes for inter- and intra-department communication regarding issues and to provide status reports. Document all symptoms, research, steps taken, changes, and fixes for future incidents, audits, persistent problems, self-help documentation, and standard operating procedures., • Work independently or as a team member on small to mid-sized technical projects of low to moderate complexity., • Proactively communicate issues and status reports to senior IT staff., • Successfully complete all relevant general and technical training programs in accordance with departmental goals and objectives., • Install, configure, diagnose, repair, maintain, and upgrade workstations and related equipment to ensure reliable performance., • Assist the Systems Administrator and other IT staff with user administration and basic server or network support, as assigned and under appropriate guidance.Requirements: EDUCATION & EXPERIENCE: • Bachelor’s degree in information technology, computer science, or a related field is required., • At least two years of hands-on experience in helpdesk support, desktop support, or a comparable end-user technology role is required., • Working knowledge of Windows 11 and Microsoft 365 applications., • CompTIA A+, Network+, Security+, or a comparable certification is a plus. SKILLS & COMPETENCIES: • Experience configuring and supporting iPhones and iPads., • Strong oral and written communication, organizational, technical, and problem-solving skills, including the ability to explain technology clearly to a non-technical workforce., • Experience supporting printers, peripherals, and VoIP equipment; exposure to routers, switches, firewalls, or surveillance systems is a plus., • Understanding of cloud-based technologies and a willingness to develop additional knowledge., • Strong analytical, planning, execution, and customer-service skills., • Highly organized with the ability to manage multiple priorities in a fast-paced environment., • Communicate issues and status updates proactively to senior IT staff and stakeholders., • Task-oriented, dependable, and able to work with appropriate independence., • Willingness and ability to learn more advanced technology skills from senior IT staff. PHYSICAL DEMAND: • While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee is frequently required to walk and stand., • Must be able to lift and/or move up to 50 pounds. SALARY AND BENEFITS: Salary: $72,500 for IT Support Technician I Salary: $75,000 for IT Support Technician II The position level and rate of pay offered will be based on relevant skills, education, experience, and qualifications. The NYCDCC Benefit Funds offer a comprehensive and competitive benefits package, including 100% employer-paid health benefits, an employer-funded annuity contribution equal to 10% of compensation, paid time off, and professional-development support, including CEBS and continuing-education programs. EEO Statement The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, creed, religion, color, national origin, ancestry, alienage, pregnancy, disability, age, uniform service member status, veteran status, marital status, caregiver status, familial status, status as a victim of domestic violence, sexual violence or stalking, membership in a domestic partnership, sex, gender (including gender identity, gender expression or status as a transgender person), genetic information, sexual orientation (including an individual’s actual or perceived romantic, physical or sexual attraction to other persons, or lack thereof, on the basis of gender), sexual and reproductive health decisions, or on any other characteristic protected by applicable federal, state, or local law. If reasonable accommodation is needed to participate in the job application or interview process, please contact Krystal Higgins at (212) 366-7516.

Job Description We are seeking a detail oriented and technically savvy Desktop Administrator to join our IT Team in our New York City Office. In this role, you will provide IT support both on-site and virtually to end-users locally and globally. This role requires on-site presence 5 days a week. MBH is an equal opportunity employer that values diversity, equity, & inclusion in the workplace. To request a reasonable accommodation during the interview process, please email resumes@mbharch.com. What You'll Do Troubleshoot software and hardware end-user issues utilizing the team’s ticketing system Push routine software updates and patches for both PC and Mac products to maintain security and performance Set up new hires for success through deployment of equipment, software, and server access; lead comprehensive IT onboarding meetings with new hires Offboard employees by revoking systems access, updating security protocols, and collecting firm equipment Manage physical workspace logistics through computer and phone equipment moves, desk height adjustments, and ergonomic equipment installations Procure and manage IT supplies such as printers, laptops, computer parts, peripherals, and ergonomic equipment; maintain real-time inventory of hardware and software assets Prepare A/V capabilities and provide technical support for critical presentations and firm-wide meetings Will be required to lift items up to 30 lbs and work in physically constrained positions, including accessing areas under desks Minimum Qualifications Experience managing IT helpdesk ticket lifecycles and prioritizing requests in a fast-paced environment Direct experience working within modern ITSM or Service Desk systems to track, document, and report on IT tasks Excellent customer service including the ability to communicate technical solutions clearly and empathetically to users of all technical skill levels Advanced knowledge of MS Office 365 administration, including Outlook and Teams Hands-on experience with disk imaging tools and the automated deployment of standardized OS builds Ability to clearly document technical processes through concise user guides and internal SOPs to build a robust knowledge base Experience with MacOS is nice to have Benefits 100% Paid Employee Medical, Dental, and Vision Insurance 401k Profit Sharing Paid Holidays, Vacation, Volunteer, and Sick Time Off Professional development stipend LinkedIn Learning and Hone classes Hybrid work stipend, office snacks, and monthly lunches Commuter Benefits Flexible Spending Accounts Company sponsored Life, AD&D, and Disability Insurance About MBH Architects MBH Architects offers the best of both worlds: the resources of a top-tier firm with the supportive culture of a close-knit team. With offices in the San Francisco Bay Area, New York, Denver, Mumbai, and Bengaluru, we provide hybrid flexibility and global reach. Our success is built on meaningful collaboration and continuous education. Through integrated services (architecture, environmental graphics, fixture and interior design), we deliver world-class projects, including multi-family housing, labs, retail experiences for iconic brands, and many more. We believe great work happens when people feel supported and inspired. What sets us apart? A strong sense of community, dedication to sustainability and social impact, and a culture that celebrates creativity and connection—whether through design competitions or our legendary waffle-offs. If you are passionate about your work, and strive for excellence in everything you do, MBH Architects could be the perfect fit for you. Compensation Range: $75K - $95K

Job Description Our client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Coming from a financial company would be a major plus. Responsibilities: • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Install, manage and maintain the corporate mobile devices using Blackberry works Qualifications: • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations., • experience with PowerShell, • Able to work with minimal Supervision. Desirable: · Windows 2008 / 2012 administration experience · Exchange 2010 / 2013 administration experience · Networking including switching and routing · Experienced with VMWare View

Job DescriptionOverview Company Overview: Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world’s largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers. Job Description Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Technology Specialist. The Technology Specialist will handle technical and administrative tasks regarding SmartTech product maintenance. The Technology Specialist will proactively analyze trends, upgrade software, and troubleshoot internal technical issues. This individual will also perform scheduled/unscheduled system maintenance. The Technology Specialist will also resolve issues based on his/her extensive product and technology knowledge so that MSA is able to continue to fulfill its contractual obligations and meet its time deadlines with clients. RESPONSIBILITIES: • Support Emergency Operation Center by screening test calls and other administrative tasks, • Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issues, • Engage in Level 1 Help Desk support for end users via account support, troubleshooting, and other technical support needs, • Utilize IT ticket system for engaging end user support, ensuring events are recorded succinctly and accurately, • Escalate technical support issues to next support tier, as written in support documentation(s), • Troubleshoot desktop and internal/production server technical issues using personal skills, knowledge base, vendor literature, and communication with other team members, • Troubleshoot/resolve network connectivity and performance issues, • Install and configure Windows client systems (including hardware, software, applications, communications, printers, and peripherals) in a networked environment, • Perform scheduled/unscheduled configuration changes, software and hardware upgrades, and other fixes to remote and/or local machines in order to maintain a safe and secure network to minimize O/S vulnerabilities and virus outbreaks, • Analyze trends and perform research, system monitoring, and test fixes to ensure effective problem resolution, • Provide constant professional and courteous email/phone communication and/or feedback to end-users to understand their requirements and setting the appropriate expectations for completion of tasks, • Perform post-resolution follow-ups to help requests to ensure end-user satisfaction, • Create and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incident, setup/configuration, and knowledge databases, • Maintain and train others in compliance with company technical standards, • Receive purchased items and RMA defective items, • Perform hardware and software asset tracking, • Lift/transport moderately heavy objects (computers, monitors, etc.), • Perform other related duties as assigned or requested, • Rotate on-call responsibilities as needed, • Shift based role QUALIFICATIONS (MUST HAVE): • High school diploma or equivalent, • Minimum of one (1) year of professional desktop support experience in an Information Technology environment, • Minimum of one (1) year of professional end-user computer phone support, • Strong technical aptitude Windows servers and software, • Thorough understanding of hardware and software configurations, • Exceptional customer service, organization, communication, and interpersonal skills, • Exceptional analytic and problem-solving skills with attention to detail, • Strong technical aptitude of Microsoft Office Suite and other common office applications, • Solid knowledge of various computer and networking components, • Familiarity with local and wide-area networking concepts, • Ability to work collaboratively in a team environment, • Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work, • Ability to study existing products, new products, and technologies to advance level of knowledge, • Excellent written and documentation abilities, • Ability to absorb and retain information quickly, • Ability to present information in user-friendly language, both written and oral PREFERRED QUALIFICATIONS (NICE TO HAVE): • CompTIA A+, SQL knowledge, • Ability to speak, read, and write multiple languages BENEFITS: • Medical, dental, vision, basic life, AD&D, and disability insurance, • Paid time off offered, • Eight paid holidays, • Employee Assistance Program, • Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more! PAY RATE: $29.35 per hour Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1671215