Trabajos it helpdesk en Metairie, LouisianaCrear alertas

Job Description Technology... It's What We Do! We are expanding our IT team and looking for talented professionals who are passionate about technology, problem-solving, and delivering excellent customer support. ParaTech, a well established leader in the technology based services and one of the largest technology firms in the area has immediate openings for Tier III engineers in the New Orleans market. We’re looking for versatile IT professionals who can provide both advanced helpdesk support and on-site technical service. This hybrid role is ideal for someone who thrives in solving complex problems remotely while also enjoying hands-on work in the field. Responsibilities * Core Responsibilities Advanced Technical Support * Serve as the highest escalation point for complex technical issues unresolved by Tier I and Tier II engineers. * Provide advanced troubleshooting and resolution for hardware, software, and network-related incidents across client environments. * Deliver support through multiple channels including phone, email, remote management tools, and on-site visits when required. * Infrastructure Support * Install, configure, maintain, and troubleshoot desktops, laptops, servers, and related peripherals. * Deploy and maintain core infrastructure components including networking equipment, security appliances, and server systems. * Configure and troubleshoot switches, firewalls, wireless networks, printers, and other network-connected devices. * Project Implementation * Participate in and lead infrastructure projects such as server deployments, network upgrades, and system migrations. * Perform on-site implementation and support activities at client locations. * Ensure project work follows established technical standards and documentation requirements. * Technical Documentation & Process Compliance * Accurately document troubleshooting steps, resolutions, and project work within the ticketing and documentation systems. * Maintain clear and thorough documentation of client environments, configurations, and procedures. * Follow established escalation and change management processes. * Client Relationship Management * Serve as a trusted technical advisor to clients by providing professional, clear, and timely communication. * Deliver exceptional customer service both remotely and during on-site engagements. * Maintain a strong focus on client satisfaction and long-term relationship building. * Minimum of 7 years of experience in IT support, including helpdesk and/or field service roles. * Demonstrated experience resolving complex technical issues across multiple technology domains. * Technical Expertise * Strong working knowledge of Windows and macOS environments. * Proficiency with Active Directory administration. * Experience managing Microsoft 365 environments. * Strong understanding of networking fundamentals, including: * TCP/IP * DNS * DHCP * VPN technologies * Hands-on experience with servers, network infrastructure, and system deployments. * Troubleshooting & Problem Solving * Exceptional analytical and troubleshooting abilities. * Ability to diagnose and resolve issues spanning endpoints, servers, networks, and cloud services. * Customer Service Skills * Strong communication and interpersonal skills. * Ability to work effectively with both technical and non-technical users. * Mobility Requirements * Valid driver’s license required. * Reliable transportation for on-site client visits. * Certifications (Preferred) * CompTIA A+ * CompTIA Network+ * CompTIA Security+ * Microsoft certifications * Cisco certifications * Required Qualifications ParaTech offers a better than competitive salary, medical, 401K (Company matching!) and a great corporate culture. We are the largest small company you will work for. Great benefits, salary and yet, a family atmosphere. We work hard and we play hard. About ParaTech- ParaTech is a Hudson Initiative based Veteran owned business and many of our engineers are veterans themselves. ParaTech operates as a debt free company, and carries AAA bonding paper. ParaTech currently operates along the Gulf Coast. ParaTech's headquarters are in New Orleans LA. Please only apply if you have the relevant experience. We currently have no Tier I or intern positions at this time. If you think you are up to this challenge, please email a resume to Veterans are especially encouraged to apply. Company DescriptionParaTech is a Hudson Initiative based Veteran owned business and many of our engineers are veterans themselves. ParaTech operates as a debt free company, and carries AAA bonding paper. ParaTech currently operates along the Gulf Coast. ParaTech's headquarters are in New Orleans LA.ParaTech is a Hudson Initiative based Veteran owned business and many of our engineers are veterans themselves. ParaTech operates as a debt free company, and carries AAA bonding paper. ParaTech currently operates along the Gulf Coast. ParaTech's headquarters are in New Orleans LA.

Job Description JOB SUMMARY/PURPOSE The IT Service Desk Lead is responsible for establishing and leading daily service desk operations as Delta Utilities modernizes its internal IT support model. This role supports the transition to an in-house service desk and helps implement a modern support framework leveraging AI, automation, and IT service management best practices. The position provides hands-on technical support while overseeing ticket intake and routing, mentoring service desk analysts, maintaining the knowledge base, and coordinating escalations with Tier 2 and infrastructure teams. The Service Desk Lead also supports the development of knowledge-driven service delivery, automation initiatives, and continuous improvement efforts to enhance service quality, reduce resolution times, and deliver reliable IT support across the organization. ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS • Serve as the primary point of contact for inbound IT support requests, including phone, chat, and ticket submissions., • Provide Tier 1 support for hardware, software, access, and connectivity issues., • Ensure requests and incidents are accurately logged, categorized, prioritized, and documented in the ITSM system., • Route and triage tickets to the appropriate IT teams or Tier 2 support resources., • Act as the first escalation point for complex or high-impact user issues., • Build, mentor, and lead a team of Service Desk Analysts responsible for front-line user support., • Provide day-to-day leadership, coaching, and performance guidance to service desk personnel., • Assist with recruiting, onboarding, and training new service desk staff as the in-house team expands., • Foster a culture focused on service excellence, accountability, and continuous learning., • Monitor and manage ticket queues to ensure timely resolution and adherence to service level expectations., • Coordinate escalation of Tier 2 or specialized issues to local IT support representatives or technical teams., • Communicate with users regarding ticket status, incident updates, and service disruptions., • Support major incident response by coordinating communication and service restoration activities., • Own and maintain the IT Service Desk knowledge base., • Create, update, and publish knowledge articles, troubleshooting guides, and support procedures., • Identify opportunities to improve support workflows through automation and AI-enabled support tools., • Partner with IT leadership to implement knowledge-driven service and automated request fulfillment where possible., • Monitor service desk trends and recurring issues to identify opportunities for process improvement., • Recommend automation, documentation, or workflow improvements that enhance service delivery and reduce repeat incidents., • Support adoption of ITIL-aligned practices including incident, request, and knowledge management., • Maintain accurate service documentation and reporting related to service desk performance. Minimum education required of the position • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field., • 5+ years of experience in IT helpdesk or service desk operations, including 2+ years’ experience in a leadership capacity, supporting enterprise IT environments., • Demonstrated experience working in an ITSM or ticketing environment (ServiceNow or similar), with responsibility for ticket prioritization, escalation, documentation, and service coordination., • Strong understanding of service desk operations and Tier 1 support processes, • Experience with ticket triage, routing, and escalation workflows, • Demonstrated ability to lead and mentor support staff, • Excellent customer service and communication skills, • Strong documentation and knowledge management capabilities, • Ability to prioritize multiple requests in a fast-paced support environment, • Ability to explain technical issues to non-technical users, • Strong problem-solving and decision-making skills, • Preferred:, • Familiarity with ServiceNow or a comparable ITSM/ticketing platform, • Working knowledge of ITIL practices (Incident, Request, Change, Knowledge Management), • Experience supporting operationally critical or regulated environments, • Able to operate a personal computer, either desktop or laptop., • Able to sit for extended periods of time., • Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment., • Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects. Working Conditions The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. • Perform other job-related duties as assigned, within your scope of responsibilities., • Job duties are performed in a normal and clean office environment with normal noise levels., • Work is predominately done while standing or sitting., • The ability to comprehend, document, calculate, visualize and analyze are required., • Able to work regular hours, with occasional overtime. About Delta Utilities Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers. Learn more at . Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law. #LI-TM1

Job Description Entry-Level IT Support Technician - Remote & On-Site Company: NOLA Education LLC Location: New Orleans, LA (Central office) Salary: $40,000 - $52,000 annually Employment Type: Full-time About Us: Join our passionate team at a fast-growing, mission-driven startup that's making a real difference in education! We're looking for someone who loves technology and enjoys helping others to become part of our close-knit Operations team. Here, every challenge is an opportunity to learn, grow, and contribute to something meaningful. Your Role: As our newest IT Support Technician, you'll be the hero our team members turn to when technological challenges arise. Whether you're solving problems remotely or supporting one of our sites in the field, you'll play a vital role in keeping our operations running smoothly. You'll work closely with our Technology Operations Manager to deliver Unimaginable Service to our external and internal customers. What You'll Do: • Be a friendly voice with skilled hands taking ownership of technology tickets through our Zendesk Platform., • Partner with IT Connections, our trusted vendor, orchestrate seamless technology deployments, repairs, and logistics., • Travel within 300 miles of our New Orleans home base (about 25% travel) to sites as needed. Seasonally, higher travel may be necessary., • Become our go-to expert for Windows systems, Office 365, wireless networks, and the diverse software that powers education., • Dive into exciting special projects that will stretch your skills and contribute to our company's growth story., • Keep everything organized with detailed documentation and asset tracking., • Make technology accessible and less intimidating for users of all skill levels. What We're Looking For: • 0-2 years of experience in IT support, customer service, or helpdesk roles (we believe in potential!), • Must be fluent in Spanish, • Natural problem-solving abilities with Windows systems and networks, • Genuine enthusiasm for helping others succeed with technology, • Strong communication skills – you can explain tech concepts to anyone, • Reliable transportation and driver's license, • Your own cell phone to stay connected with our team, • Heart alignment with our mission and values, • Advanced Spanish communication skills required, • Ability to travel, • High school diploma or equivalent, • Proficiency with standard office software suites (Microsoft Office, Google Workspace), • Strong written and verbal communication skills, • Ability to code-switch communication style based on audience needs, • High level of empathy when working with frustrated or confused users, • Critical thinking skills and ability to problem-solve on the fly, • Comfort learning new software and processes quickly, • Ability to Travel, • Valid Driver’s License Bonus Points If You Have: • Office 365 experience (but we're happy to teach you!), • Some MacOS familiarity, • IT certifications like CompTIA A+ or Network+, • Background in education technology or working with service providers, • Experience coordinating projects or managing logistics Why You'll Love Working Here: • Competitive salary between $40,000 - $52,000, • Benefits that take care of you: health, dental, and vision insurance, • 401(k) with company match because we invest in your future, • Unlimited PTO – we trust you to balance work and life, • Professional development support to fuel your career growth, • Company Laptop, • Real opportunities to advance as we continue growing Ready for Your Next Adventure? If you're excited about technology, love making people's days better, and want to grow your career alongside a team that genuinely cares, we'd love to meet you! Company DescriptionNOLA Education LLC is an innovative curriculum provider for academically at-risk students. Our solution, Star Academy, is an accelerated program proven to advance middle school students, who are at least a year behind, by two grade levels in a single year while dramatically improving grades and standardized test scores. We've achieved a 95% retention rate among at-risk cohorts, despite 90% being expected to drop out. Our unique STEM approach to the core curriculum re-engages disengaged students by combining hands-on, project-based learning with workforce-readiness skills.NOLA Education LLC is an innovative curriculum provider for academically at-risk students. Our solution, Star Academy, is an accelerated program proven to advance middle school students, who are at least a year behind, by two grade levels in a single year while dramatically improving grades and standardized test scores. We've achieved a 95% retention rate among at-risk cohorts, despite 90% being expected to drop out. Our unique STEM approach to the core curriculum re-engages disengaged students by combining hands-on, project-based learning with workforce-readiness skills.

Job Description Dupuy Group is currently looking to hire an IT Support Technician for their New Orleans office. What You Will Be Working On Responsible for analyzing, troubleshooting, and resolving technology related issues. This role will also support existing IT staff and the helpdesk in solving problems and completing project work. • Provide IT assistance to staff and customers, • Troubleshoot and resolve/escalate hardware and software related issues, • Consult with IT staff and other departments as required, • Training end-users on software functionality, • Monitor hardware, software, and system performance metrics, • Document IT processes and perform diagnostic tests, • Keep inventory of hardware and equipment What Are The Qualifications • High school diploma required, • Basic level of IT skills, • Good problem-solving skills, • Ability to work in a multi-faceted role where day to day activities may vary significantly, • Willingness to learn on the job, • Solid interpersonal and communication skills What’s in it for you? • Health, Dental and Vision Insurance, • Supplemental Insurance through Aflac, • 401k retirement plan with employer match, • Paid time off/Paid holidays

This position may require lifting equipment up to 50 pounds, prolonged periods of sitting or standing, and travel to and from client sites. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or

Primary Responsibilities Provide timely support for client questions, concerns, and technical issues Troubleshoot and resolve system, booking, or access-related challenges Assist with customized travel itineraries and service coordination Research, compare, and confirm reservation options using appr