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IT Technical Account Manager | vCISO We are seeking a forward-thinking vCISO to serve as a trusted advisor to our clients. This role blends technical expertise, strategic planning, and relationship leadership to align technology investments with business growth. You won’t just “manage accounts.” You’ll shape technology roadmaps, influence executive decisions, and drive meaningful outcomes for organizations that rely on you as their strategic partner. If you enjoy translating complex IT concepts into business value—and thinking 12–36 months ahead instead of just solving today’s tickets—this role is for you. What You’ll Do • Own and manage 15–25 client relationships as their primary technology advisor, • Develop and maintain 1–3 year technology roadmaps aligned to business objectives, • Lead Quarterly Business Reviews (QBRs) and strategic planning sessions, • Identify opportunities for infrastructure modernization, cloud adoption, cybersecurity improvements, and operational efficiency, • Partner with internal Service Desk and Project teams to ensure successful execution of initiatives, • Oversee multiple concurrent client initiatives and priorities, • Provide executive-level recommendations backed by technical insight, • Support revenue growth through proactive solution identification and pipeline management, • Step in with hands-on technical guidance during critical situations, • Maintain high client satisfaction and long-term retentionWhat You Bring, • 3+ years in a client-facing IT role (Account Management, IT Consulting, Project Management, or similar), • 2+ years of hands-on technical experience (Helpdesk, Systems Administration, Infrastructure, Cloud, or Security), • Strong understanding of:, • IT infrastructure, • Cloud platforms (Microsoft 365, Azure, etc.), • Cybersecurity best practices, • Network and systems architecture, • Experience leading business reviews and presenting to leadership teams, • Ability to translate technical complexity into clear business value, • Proven ability to identify growth opportunities and advance strategic initiatives, • Strong organization, prioritization, and communication skills, • A growth mindset and passion for emerging technologies, • Managed Service Provider (MSP) experience a plus.Why This Role Stands Out, • High visibility with client leadership teams, • Blend of strategy + technical depth, • Real influence on long-term client technology decisionsThis is a remote position with some travel, but the person will be supporting Central Standard Time Zone. #TECHIND

Job Description We are seeking an experienced IT Helpdesk Manager to lead our service desk operations and ensure the consistent delivery of high‑quality, customer‑focused IT support. This role is responsible for managing daily helpdesk operations, mentoring technical staff, enforcing service standards, and continuously improving support processes. The ideal candidate combines strong technical knowledge, proven people leadership, and a service‑first mindset. You’ll play a critical role in scaling operations, improving response times, and ensuring an excellent experience for both internal users and external clients. What We Offer • Competitive salary and benefits package, • Opportunity to lead and shape a growing IT service organization, • Collaborative, fast‑paced environment with room for growth, • Direct impact on service quality, customer experience, and operational excellence This position is not remote or /hybrid - location Austin, TX, USA. Compensation: $60,000 - $80,000 yearly Responsibilities: • Lead and supervise the daily operations of the IT Helpdesk, ensuring efficient and effective service delivery, • Mentor, develop, and evaluate helpdesk technicians, overseeing onboarding, training, and performance management, • Maintain high standards of customer service by fostering positive relationships with both internal users and external clients, • Act as the main escalation point for complex customer inquiries or issues, resolving them promptly and professionally, • Monitor helpdesk metrics, generate performance reports, and identify areas for improvement in customer satisfaction, • Conduct periodic business review meetings with key stakeholders and clients to discuss service performance and alignment with organizational goals, • Continuously review and refine helpdesk workflows and tools to optimize team productivity and customer experience, • Coordinate with cross-functional teams, vendors, and partners to ensure seamless support and communication, • Organize staffing schedules to guarantee adequate coverage and continuity of customer-facing services, • Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field (or equivalent experience), • 5+ years of experience in IT support or service management, • 2+ years in a leadership or supervisory role, • Strong understanding of IT infrastructure, systems administration, and end‑user support, • Experience with ITSM/ticketing platforms (e.g., ConnectWise, Autotask, ServiceNow, or similar), • Experience in a Managed Service Provider (MSP) or multi‑client environment, • Familiarity with Microsoft 365, Active Directory, endpoint management, and security best practices, • Proven ability to scale support operations and improve customer satisfaction, • ITIL or relevant technical certifications About Company Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department. We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as the primary point of contact for IT support requests and ensures a high level of customer service, timely issue resolution, and accurate documentation. FT - Austin, TX - This is not a remote or hybrid position. What We Offer • Competitive compensation, • Medical, dental, and vision benefits, • Paid time off and holidays, • Training and certification opportunities Responsibilities: Key Responsibilities • Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system, • Diagnose and resolve hardware, software, and connectivity issues on desktops, laptops, mobile devices, and peripherals, • Troubleshoot common operating systems (Windows, macOS) and productivity tools (Microsoft 365, email, VPN), • Escalate complex issues to Tier 2/3 support or engineering teams as appropriate, • Accurately document incidents, requests, solutions, and procedures in the ticketing system, • Perform user account management tasks (password resets, access provisioning, MFA support), • Assist with onboarding and offboarding of users, including device setup and access configuration, • Follow established ITIL or internal support processes and SLAs, • Maintain a strong customer-service mindset and communicate clearly with technical and non-technical users, • 1–3 years of experience in an IT helpdesk, technical support, or customer support role, • Working knowledge of Windows operating systems and basic networking concepts (DNS, DHCP, TCP/IP), • Experience supporting Microsoft 365 (Outlook, Teams, SharePoint), • Familiarity with ticketing systems (e.g., HaloPSA, ServiceNow, Jira, ManageEngine), • Strong verbal and written communication skills, • Ability to manage multiple tasks and prioritize effectively Preferred Qualifications • Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent experience), • MSP experience or high-volume support environment, • Basic Active Directory and Azure AD experience, • Familiarity with remote support tools and RMM platforms Core Competencies • Customer-focused mindset, • Strong problem-solving and troubleshooting skills, • Attention to detail and documentation, • Ability to work independently and as part of a team Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department. We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job DescriptionDescription:United Way for Greater AustinIT Systems Support SpecialistDepartment: Systems and OperationsRegular, Full-time, Exempt Who we are: United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions. Who we want: The IT Systems Support Specialist will be responsible for monitoring and maintaining IT systems, providing technical support to end-users, and assisting with the deployment and configuration of hardware and software. In this role, you will be responsible for managing third-party applications and ensuring compliance with security policies and procedures. The ideal candidate will have strong troubleshooting skills, attention to detail, and experience with CRM platforms. Who you are: • Cultivates innovation: You come with helpful, new, better, or unique ideas and encourage diverse thinking to promote and nurture innovation. You introduce new ways of looking at problems and implementing creative solutions., • Drives results: You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results., • Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others., • Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crisis effectively, bounce back from setbacks, and grow from your hardships and negative experiences., • Action-oriented: You actively identify issues and proactively work to improve the status quo., • Situational adaptability: You perform at a high level with multiple teams across the organization. You remain professional and mission-focused in urgent situations and always emphasize high-level customer service., • Decision quality: You make decisions that reflect the mission and values of the United Way brand. You maintain sound judgment in the absence of leadership. System Monitoring & Maintenance • Monitor servers, networks, applications, and system performance., • Perform routine maintenance tasks., • Respond to help desk tickets related to system access and configuration., • Provide basic technical support for end-users., • Collaborate with internal and external stakeholders for new and existing initiatives., • Assist in installing and configuring operating systems and applications., • Execute scheduled backups and verify data integrity., • Apply security patches and updates as directed., • Help enforce IT policies and procedures (password policies, access controls)., • Maintain accurate records of system configurations and changes., • Document troubleshooting steps and resolutions for internal knowledgebase., • Manage and administrator 3rd party applications and vendors across the organization., • Microsoft 365 and Azure administration and support., • Salesforce and donor database administration., • Bachelor’s degree in a related field or the equivalent of education and experience, • 2-5 years of experience in IT support or systems administration, • Confidence and success in project and process management, • Ability to connect strategic vision with tactical execution., • A highly motivated, self-starting, and results-driven approach., • Skilled in utilizing data to drive decisions and actions., • Strong commitment to collaboration and teamwork; ability to work well with staff across all departments, • Exceptional organizational and planning skills and keen attention to detail., • Ability to manage multiple, simultaneous projects in a fast-paced work environment with an ability to prioritize time-sensitive assignments, • Minimum of two years of hands-on experience working directly with Salesforce, including a proven track record in Salesforce development and administration. Strong proficiency in configuring, customizing, and optimizing Salesforce to meet business needs, with a demonstrated ability to implement complex solutions and drive system enhancements., • Commitment to diversity, equity, and inclusion and a passion for social justice, • High level of confidentiality and organizational skills., • Dynamic and rewarding work environment, • Competitive Compensation, • Hybrid Work Option, • Employer 403(b) Matching, • Employer-Sponsored Health Insurance (for employees), • Dental Insurance, • Vision Insurance, • Health Savings Account (HSA), • Flexible Spending Account (FSA), • Generous Paid Time Off (PTO), • Paid Parental Leave, • FMLA, • Employee Assistance Program (EAP) This position is located in Austin, Texas, and reports directly to the Director of Systems and Technology. Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer. Requirements:

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to theFederal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Austin, TX. The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested. The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. Job Duties/Responsibilities: This role will include, but will not be limited to the following responsibilities: • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units, • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors, • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots, • Assist in testing, applying, and maintaining server configurations and related security patches, • Assist in maintaining and checking the health of systems and backups to include restore testing, • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets, • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met, • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner, • Provide inventory support and input to the provided inventory system for the customer, • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests, • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events, • Conduct or provide new equipment deployments and/or requested deployment support, • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets, • Analyzes functional business requirements and design specifications for functional activities, • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met, • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems, • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products Public Trust (#publictrust) Required Qualifications: • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process, • Associate Degree or equivalent experience, • 1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role, • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues, • General knowledge network products and systems, • Experience in a rapid paced, time sensitive, high-quality environment, • Must have excellent team skills and collaboration skills, • Attention to detail and follow-through, • Ability to work with minimal supervision, • Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year)., • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails, • Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks., • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks., • Ability to apply comprehensive knowledge across key tasks and high impact assignments, • Experience evaluating system performance results and recommending improvements or optimizations, • Experience performing IT hardware repairs and installing replacement parts, • Experience planning and leading technology assignments and projects, • Prior hands-on experience with the setup, configuration and administration of servers and backups, • Experience functioning as a technical expert across multiple project assignments, • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Physical and/or Mental Qualifications, if applicable*: • Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists. Our Network Support Technician's earn between $61,600 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: • Medical/Dental/Vision coverage, • 401(k) plan, • Tuition reimbursement program, • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays), • Paid Parental Leave, • Paid Caregiver Leave, • Additional sick leave beyond what state and local law require may be available but is unprotected, • Adoption Reimbursement, • Disability Benefits (short term and long term), • Life and Accidental Death Insurance, • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal, • Employee Assistance Programs (EAP), • Extensive employee wellness programs, • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Austin, Texas It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.

This job is with Jabil, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. As a Triage Technician at Jabil Inc., you will be the initial point of contact for incoming support requests related to server hardware and infrastructure. This role focuses on intake accuracy, documentation quality, and adherence to established processes. The Triage Technician will be responsible for basic technical troubleshooting and operate under close supervision while learning core tools, workflows, and support standards. This is a technical triage role for early‑career candidates who have invested in infrastructure fundamentals. You will focus on precise intake, initial troubleshooting, and consistent execution of runbooks, then route issues to the appropriate L1/L2 server support team based on defined escalation criteria. Job Responsibilities • Receive and log incoming support requests through Helpdesk Software and approved intake channels, • Perform initial ticket intake and accurately document reported issues and symptoms, • Gather required basic data using standardized intake scripts, checklists, and templates, • Assign incident severity and priority based on documented impact and escalation criteria, • Escalate tickets to the appropriate L1/L2 server support queue according to documented criteria, ensuring a complete and actionable handoff, • Validate ticket completeness, clarity, and accuracy prior to escalation, • Document all support interactions, actions taken, and handoff details in the ticketing system, • Adhere to established service level agreements (SLAs) for triage, and basic responses, • Follow documented processes, workflows, and decision trees without deviation, • High School Diploma or equivalent, • Foundational education or coursework in IT infrastructure or data center technologies, including servers, networking, storage, and/or data center operations. Formal experience in a triage or support role is not required; however, candidates must demonstrate baseline technical understanding through coursework, certifications, training programs, or equivalent learning., • Basic understanding of data center environments, including how common components such as servers, network switches, storage systems, and power/cooling infrastructure interact within an enterprise environment., • Demonstrated technical aptitude and curiosity, evidenced through academic programs, technical certifications, labs, self‑study, internships, or related hands‑on learning experiences., • Ability to understand and follow technical documentation, including runbooks, troubleshooting workflows, and decision trees, and to accurately gather and document technical information for escalation., • Strong problem‑solving skills with the ability to triage issues, identify likely causes, and determine next steps using structured processes. Excellent verbal and written communication skills., • Ability to work effectively in a fast-paced, team-oriented support environment, • Familiarity with ticketing systems or Helpdesk Software is a plus, • CompTIA ITF+, A+, or equivalent entry-level certification is preferred but not required BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (), the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in. Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. #whereyoubelong #AWorldofPossibilities #EarlyCareer

Who we're looking for** - 2+ years in IT support, helpdesk, or sysadmin - Expertise in one or more of the following: identity and access (Okta, Active Directory, Entra ID), endpoint management (Jamf, Intune), M365 or Google Workspace admin, ticketing ops (Jira, ServiceNow) - Comfortable reading and

Job Description ABOUT THE AMERICAN ASSOCIATION OF NURSE PRACTITIONERS The American Association of Nurse Practitioners® (AANP) is a full-service professional membership organization that empowers all Nurse Practitioners (NPs) to advance accessible, person-centered, equitable, high-quality health care for diverse communities through practice, education, advocacy, research, and leadership. AANP takes pride in serving the NP community and our team members work together to move the association forward. We are looking for talented individuals to join our team. In addition to competitive benefits, AANP offers team members a creative work environment with the opportunity for personal growth and success. APPLICATION PROCESS Applicants for this role must submit a cover letter and upload their resume with the online employment application. POSITION SUMMARY The Senior Member Customer Service Coordinator serves as a senior point of contact and subject matter expert (SME) for the American Association of Nurse Practitioners (AANP) members throughout their membership lifecycle. This role goes beyond traditional customer service – it requires familiarity with how Membership intersects with the different functional areas within AANP, comprehensive knowledge of the organization’s benefits and programs, and the ability to independently own and resolve complex membership issues with professionalism, courtesy, and care. This role will support comprehensive customer service support including escalated issue resolution, operate with a high degree of autonomy, support the Membership team quality assurance process, contribute meaningfully to process improvement initiatives, support special projects, and act as a Membership resource and knowledge base for colleagues. WHERE YOU WILL WORK This position will initially be working full-time in the National Headquarters office in South Austin, TX with the opportunity to transition to a hybrid work schedule if requirements of AANP telecommuting program are met after the onboarding process and introductory period has been completed. ESSENTIAL RESPONSIBILITIES You are expected to perform the following essential responsibilities of the position with reasonable accommodation. The position may include other responsibilities as assigned. • Supports membership recruitment and retention efforts by conducting proactive outreach to prospective and lapsed members, addressing inquiries with a solutions-focused approach, and collaborating with the Membership team to meet enrollment and renewal goals., • Responds to inbound member inquiries via phone, email, and the Zendesk helpdesk with accuracy, warmth, courtesy, and professionalism., • Owns resolution of escalated complex or sensitive member issues end-to-end, applying extensive experience, policy knowledge and professional judgment; escalation to leadership should be the exception, not the norm., • Serves as the Membership department database SME (Zendesk helpdesk and AMS [Association Management System])., • Maintains thorough documentation of member interactions, issues, and resolutions in the different systems used by Membership (e.g., Zendesk, AMS, email, etc.)., • Creates standard responses/macros in Zendesk. Manually assigns tickets and responds to tickets when needed., • Performs member contact quality assurance and reviews analytics from Zendesk helpdesk tickets for the Membership team., • Systematically identifies recurring inquiry trends and takes initiative to recommend and help implement improvements to FAQs (Frequently Asked Questions), member-facing resources, and internal processes to proactively improve response time and reduce inquiry volume., • Serves as a knowledgeable and trusted resource for new AANP members through the member onboarding process, clearly communicating membership benefits, resources, continuing education offerings, and advocacy initiatives., • Processes membership renewals, upgrades, downgrades, and cancellations accurately and in a timely manner., • Manages and resolves billing inquiries independently, including payment plans, invoice discrepancies, failed transactions, and refund requests., • Leads follow-up on outstanding renewals using established outreach sequences via phone, email, and written correspondence., • Supports reconciliation of renewal reports, identifies discrepancies, and coordinates resolution efforts., • Contributes to refining renewal workflow processes based on observed inefficiencies or opportunities., • Generates membership reports and provide data analysis to support leadership requests, renewal campaigns, and strategic initiatives., • Takes ownership of Membership data integrity, proactively identifies and resolves issues, leads periodic data clean-up projects, and establishes consistent data entry practices across the team., • Serves as a functional resource for colleagues on Membership systems use, including Zendesk and AMS, helping onboard and train new and existing team members on updates to workflows and best practices., • Supports initiatives related to the AANP website updates and participates in the website redesign project., • Participates in the Salesforce AMS implementation and ongoing Membership support for maintenance of the system as needed., • Creates and monitors membership campaign promotional codes in AMS., • Supports Membership Manager on international membership initiatives., • Participates in and contributes to special projects as assigned, applying subject matter expertise to support departmental and organizational initiatives., • Attends AANP conferences and staffs the registration and member support desk or other conference areas as assigned., • Participates in general new process idea generation, review and redesign of existing processes to achieve clarity, efficiencies, and overall improvement for Membership and, as needed, the organization. QUALIFICATIONS Education Required: • Bachelor’s degree. Required: • Six or more years of recent customer service support required., • Experience in a senior customer service role responsible for issue escalation and resolution. Required: • Strong skills in development, reviewing and redesigning processes., • Excellent knowledge of the principles and processes for providing customer service and good understanding of how to manage issue escalations., • Excellent analytical, critical thinking, and problem-solving skills with the ability to evaluate situations, identify problems, and propose practical solutions., • Excellent verbal and written communication skills with strong emotional intelligence and ability to perform all communications in a courteous and professional manner., • Excellent interpersonal skills and the ability to collaborate and mentor others., • Demonstrated team player., • Exceptionally responsive., • Ability to effectively make and communicate information regarding AANP member benefits, policies and procedures., • Ability to perform tasks with a high level of accuracy and attention to detail., • Strong attention to detail with ability to perform tasks with high level of accuracy and follow-through., • Computer proficiency involving a variety of software products, including MS Office 365, Association Management Software (AMS), Zendesk or similar ticketing system, phone systems, and data entry., • Ability to learn new systems and platforms quickly., • Proficient in office skills and etiquette., • Strong adaptability and flexibility skills., • Strong organizational skills with ability to perform multiple tasks, manage priorities and meet deadlines., • Ability to travel to AANP Conferences as required (approximately 5%)., • Ability to work overtime when required. BENEFITS AANP offers attractive compensation; health, dental, vision, life and other supplemental insurance options; a retirement plan [401(k) and Roth] with up to 6% employer match and immediate vesting; and generous paid time-off including vacation and 14 annual holidays. In addition to our beautiful Austin, TX in-office work environment, this position may offer a hybrid work option as well. It’s a great place to work with a mission that supports NPs everywhere! AANP is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or any other status protected by the laws and regulations in locations where we operate. We celebrate diversity and are committed to creating an inclusive environment for all employees. AANP will endeavor to provide reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability. If you require reasonable accommodation because of a disability in completing any part of the employment process, please contact Human Resources at (512) 442-4262 to help us understand the nature of your request and provide your contact information.

Lead and supervise the daily operations of the IT Helpdesk, ensuring efficient and effective service delivery • Mentor, develop, and evaluate helpdesk technicians, overseeing onboarding, training, and performance management • Maintain high standards of customer service by fostering positive rela

This role is responsible for managing daily helpdesk operations, mentoring technical staff, enforcing service standards, and continuously improving support processes. Lead and supervise the daily operations of the IT Helpdesk, ensuring efficient and effective service delivery. Mentor, develop, and e

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. IT helpdesk, technical support, or customer support role.

Job DescriptionSalary: You must live in the Austin, DFW, Houston or San Antonio area to be considered for this job. Our headquarters is based out of Austin so for candidates in the DFW, Houston or San Antonio area, your work will predominately be remote from home with the occasional visit to our Austin office or client site. Also, we ask that you read this job ad thoroughly before applying to make sure the position fits you and to make sure you meet our requirements. You must have experience at an MSP. Nerds in a Flash is a full-service managed IT services company headquartered in Austin, Texas. We've helped keep Austin and San Antonio businesses running smoothly for more than 19 years by providing heroic, rapid-response support. Were a small team where every employee plays a crucial role shaping the business, and were looking to grow with the right people. What youll be doing as a Systems Administrator: Your responsibilities will range from managing the email helpdesk, providing remote support to our managed clients, running scheduled onsite visits for MSP business users, and project work such as building and deploying servers. Qualities we need in you: Dependability: Theres a 15-min response-time SLA for our helpdesk and youll be running appointments solo after training, so its imperative that youre on-the-ball from the start of the workday, and that we can trust you to represent the company with friendliness and professionalism. Independence: We have lots of open communication throughout the day and youll always have the help and support of your team available, but its important that youre the type that takes charge of your work and likes getting things done on your own. Emotional Intelligence: our customer relationships are long-standing, so its imperative that you can sense when someone is becoming upset, know how to respond in a way that eases their frustration, and decide when to ask another team member to step in and help. Organization: whether its taking clear notes in a ticket or writing a documentation article, you should always be considering the information that other techs might need to have later, and know how to put that data in the right place so it can be found easily. That IT Magic: its some combination of training, experience, and innate ability (or just being really good at Google), but youve got to have that wizardry that makes technology problems vanish in your hands. Get-it-done Mentality: we get issues resolved fast and try to have a clear ticket board at the end of the day. If youre the inbox-zero type, you get it. Systems youll be supporting: Windows: Desktop & Server operating systems, Active Directory, AzureAD, Group Policy, RDS/Terminal Server and RDP. PC Hardware: we do our own custom desktops/servers here, so know how to build, test, and isolate problems with processors, memory, power, graphics, etc. Youll also need to know how to perform basic laptop repair (hard drive/battery replacement). Apple: MacOS, iOS Mail, iCloud. Office Applications: Microsoft 365, Google Workspace. Email: Exchange Online / On-Prem, IMAP, SMTP, POP3 (ugh), Gmail, Outlook, MX/SPF/DMARC records, email migration. Virtualization: Hyper-V Server, VMware. Backup: Veeam, StorageCraft, Datto and similar disaster-recovery services. Routers & Firewalls: we primarily use Ubiquiti products, but you should know your way around other vendors gear Cisco, Sonicwall, Sophos, Fortigate, etc. Youll also run into plenty of Asus/Netgear/Linksys home routers. Networking: DNS. Okay fine, in addition to the above: Basic routing/switching, DHCP, VLANs, Subnets, VPNs Command-line Tools: PowerShell & batch scripting, MacOS shell script. Be comfortable in a terminal! Printers: proficiency with a sledgehammer, but also know how to set up a print server, when to reinstall drivers, and how to set up scan-to email on an MFP (Kyocera, Xerox, HP). Other requirements: A reliable vehicle At least a CompTIA A+ or higher-level certification. Other Windows & networking certifications are definitely a plus, but not required. Ideally, youll have 2+ years of sysadmin experience at an MSP. What youll get: 401(K) Match: We match your contributions 100%, up to 4% of your salary per year. Health Insurance, including dental and vision. Time off: 3 days PTO 90 days from hire date, increasing to 10 days after 1 year of employment. 8 paid holidays per year. A set schedule: We work 8-5 Monday-Friday with a 1-hour lunch. While emergencies and certain projects will require working a bit later or on a Saturday, we dont think IT needs to be a 50+ hour a week gig to be done well. Remote work: We regularly meet for lunch once a week, but apart from onsite appointments your job is work-at-home, 100%.

Job Description Research & Planning Consultants, LP has an immediate opening for a talented Application Developer to join our team and take ownership of developing, maintaining, and optimizing custom applications that integrate with our Azure cloud infrastructure. This role will focus on building robust solutions that leverage Microsoft SQL Server databases and Azure services to support our enterprise operations. See our website: for more about the firm. Salary and Benefits: This is a full-time, salaried position with benefits. RPC offers competitive salary that will be negotiated based on the degrees and experience of the candidate. We offer a potential annual bonus based on the performance of the individual and of the firm. RPC also offers employees a full benefit package including paid leave, health insurance, life insurance, 401(k) plan, and flexible spending account. RPC is an equal opportunity employer. Duties The Application Developer will be responsible for designing and implementing web-based and enterprise applications using Microsoft technologies within our Azure cloud environment. You will work with IIS-hosted applications, Azure-registered enterprise applications, and database-driven solutions that connect to MS SQL Server instances in Azure. This role requires both independent problem-solving and collaboration with IT infrastructure teams to ensure seamless integration across our technology stack. This role is expected to operate with a high degree of autonomy and technical ownership, taking responsibility for designing, building, deploying, and maintaining production systems end-to-end. Key Responsibilities You will develop and maintain custom applications that interface with Azure SQL Server databases, including stored procedures, queries, and data integration workflows. Your work will include building and deploying applications through Azure App Services and IIS, implementing Azure AD (Entra ID) authentication for enterprise applications, and managing application registrations within the Azure portal for secure API access and service-to-service communications. Performance optimization will be a key focus, as you'll need to troubleshoot application and database performance issues, implement error handling and logging strategies, and ensure applications follow security best practices including encryption, secure credential management, and compliance with data protection standards. You will document technical specifications, deployment procedures, and application architectures while working with stakeholders to gather requirements and translate business needs into technical solutions. Our primary environment is Office365 and Azure which have AI capabilities we would like to explore and implement. The right candidate will act as a technical owner for multiple production systems, including architecture decisions, performance, reliability, and security. Other third-party software products essential to our operations are SmartSheet, QuickBooks, Bigtime, and Brighterway (medical summaries+). The candidate will be responsible for understanding those packages and the RPC workflows associated with them. You will work with RPC staff to bridge between those products and the Microsoft environment to increase productivity and produce additional data and reports. RPC has developed medical bill review software and identified many opportunities to extend and improve this software. You will be responsible for implementing improvements identified by the economics staff. The candidate will not normally be expected to respond to helpdesk requests but will assist other IT staff and contractors in emergency situations. Required Qualifications The ideal candidate has for this role has: • 3–6+ years of hands-on experience developing and supporting production applications in Microsoft Azure environments., • Strong proficiency in at least one production-grade language such as C#, .NET, Python, or PowerShell, with experience building real systems used by business users., • Demonstrated experience with Azure SQL Server, database design, performance tuning, and writing complex stored procedures and queries., • Hands-on experience with Azure App Services, IIS-hosted applications, Azure AD (Entra ID), application registrations, and secure API integrations., • Practical experience designing and deploying AI-driven solutions in production, such as Azure OpenAI, AI agents, or workflow automation systems. Azure OpenAI or similar LLM platforms * AI agents, workflow automation, or decision-support systems * Integrations between AI services and enterprise data sources (SQL, APIs, Office365) This role is not exploratory or academic — we are seeking someone who can build practical AI solutions that directly impact business operations. Best-suited candidates will have already operated as the primary technical owner for at least one cloud-based application. Candidate should be comfortable working with Azure services including App Services, Azure AD (Entra ID), Key Vault, and application registrations, and have practical knowledge of RESTful APIs, authentication protocols (OAuth, SAML), and web service integration. Experience with version control systems like Git and basic understanding of DevOps practices for application deployment are also required. Candidate should have experience developing AI- or ML-driven applications, such as Azure OpenAI integrations, Google Gemini, cognitive services, and/or custom machine learning models. Candidate should have several years of experience with AI solutions compatible with Office365 and Azure environments, including where and how to get additional information on product availability and capabilities. You will be responsible for working with RPC staff to identify opportunities to increase productivity and improve product quality by making full use of the Microsoft environment. This includes development of AI agents and other programming. Preferred Qualifications While not required, we'd value experience with Azure DevOps or CI/CD pipelines for automated deployments, familiarity with PowerShell scripting for automation tasks, knowledge of Azure Logic Apps, Functions, or other serverless computing options, and understanding of hybrid cloud scenarios connecting on-premises systems to Azure resources. Experience with reporting tools such as Power BI or SSRS, relevant Azure certifications (Azure Developer Associate, Azure Database Administrator), and background working in healthcare environments would all be advantageous. Experience working in healthcare or HIPAA-regulated environments, with understanding of compliance and data security considerations is a strong plus. Technical Environment You'll be working with Microsoft SQL Server in Azure (including Azure SQL Database and SQL Server on Azure VMs), IIS web servers and Azure App Services, Azure Active Directory (Entra ID) for identity management, Visual Studio or VS Code development environments, and various Azure management tools and portals. This position offers an opportunity to work with modern cloud technologies while building practical solutions that directly impact business operations. You'll have the autonomy to architect solutions while being supported by experienced IT infrastructure professionals. Salary The budgeted salary range for this position is $115,000 to $135,000, plus benefits including 401(k) matching, health insurance and performance bonuses. Location Research Planning Consultants, LP is located in Austin, TX. The preference is to hire an individual in the Austin metroplex, working in the office 2-3 days per week, but a remote position is acceptable for the right candidate. Remote candidates will need to travel to the Austin, TX office at least one week per month. Relocation packages available. To Apply: Persons interested in the position should send (1) a current résumé or Curriculum vitae to Mackey Williams at . Please include a cover letter and indicate in the letter your address, phone number, and the best time to contact you by phone.

Job DescriptionAbout xAI xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. Who We Are At 𝕏, we are at the forefront of technology, driven by a mission to revolutionize digital interaction and create the Everything App. Our platform is a space where people can connect, share ideas, and engage in meaningful conversations. Our global operations span across continents, connecting innovators and fostering a culture of collaboration and excellence. Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. Job Summary: We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. Key Responsibilities: • Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person., • Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts., • Manage and administer user accounts, permissions, and access controls in systems like Active Directory., • Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications., • Monitor and maintain IT systems, including performing patch management, updates, and basic server administration., • Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams., • Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency., • Support IT projects, such as system upgrades, migrations, or new technology rollouts., • Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices., • Ensure compliance with company IT policies, security standards, and data protection protocols., • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered., • 2-4 years of experience in IT, helpdesk, or a related technical role., • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software., • Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics)., • Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems., • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus., • Excellent problem-solving, analytical, and customer service skills., • Ability to work independently and collaboratively in a fast-paced environment., • Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks., • Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection)., • Full-time position, onsite with occasional on-call or after-hours support., • Collaborative team environment with opportunities for growth and professional development. We are committed to an inclusive and diverse 𝕏. 𝕏 is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Job DescriptionSalary: 70,000-90,000 Salary Marketing & Customer Service Specialist Location: Austin TX Employment Type: 90-Day Contract Full-Time Experience Level: Mid-Senior Compensation: $70,000$90,000 annual salary (upon full-time conversion) Benefits (upon full-time conversion): Medical, dental, and vision coverage 401(k) company-supported life insurance Reporting & Collaboration: During the initial contract period, this role will work closely with the EVP of Business Development and the in-house development team. About Vendidit Vendidit provides innovative solutions for individuals and businesses engaged in the recommerce market. We make it easier to buy, sell, and manage products in ways that are efficient, reliable, and sustainable. Our mission is to help keep items out of landfills and put them in the hands of people who will use them, creating value for our partners while supporting a more circular economy. Job Summary The Marketing and Customer Service will be a key driver of Vendidits brand presence, digital engagement, and creative content across all marketing channels. This hands-on role blends marketing strategy with creative design execution, including social media, video content, online marketplace visuals, email campaigns, and other promotional materials. Drive demand generation and customer satisfaction for Vendidits software products by executing marketing campaigns, handling inbound customer support, and feeding product/UX insights to the team.The Specialist will report directly EVP of Business Development , in-office role based in Austin, Texas. Candidates must live in the Austin area. Key responsibilities • Plan and execute digital marketing campaigns (email, PPC, social, content) to generate qualified leads., • Create and maintain marketing collateral: case studies, blog posts, product pages, landing pages, and drip sequences., • Manage CRM (HubSpot/other): segment lists, run nurturing flows, track campaign performance., • Serve as first-line customer support for inbound requests via email, chat, and phone; triage issues and escalate technical tickets to engineering., • Onboard new customers: product walkthroughs, documentation delivery, and success check-ins., • Collect and synthesize customer feedback and feature requests; coordinate with product and dev teams. Qualifications & skills • 24 years in B2B SaaS marketing or customer success/support., • Comfortable with CRM, helpdesk tools (e.g., HubSpot, Zendesk, Intercom) and analytics (Google Analytics)., • Strong writing and content-creation skills; basic design skills (Canva) a plus., • Good technical aptitude to understand software concepts and reproduce issues for engineers., • Excellent verbal and written communication; customer-focused mindset., • MQLs and SQLs generated, conversion rates from campaigns.

Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment; analyzes problems and implements solutions according to department guidelines and procedures; performs network and server administrator duties, and assures system stability, accessibil

Competitive benefits package*: Competitive Healthcare, Dental, Vision, 401k match, paid. We aren't just building bikes; we're transforming two-wheeled mobility with smarter, more efficient, and more thrilling solutions. The opportunity to shape the future of electric off-road mobility.

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SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender id

Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits. Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and

Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment. Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations

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Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies. Strong verbal and written communication skills with a clear, customer-first mindset. Healthcare IT Help Desk Specialist.

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Title : HR IT Analyst / HRSD Specialist (ServiceNow). Support HR portals/catalogs, service items, and HR workflows to ensure intuitive employee experience. Familiarity with analytics/dashboards, performance SLAs, and operational metrics.

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