Trabajos it helpdesk en Austin, TexasCrear alertas

Job Description This is a long-term contract position and we are looking for someone preferably based in Austin, TX. We’re looking for a polished, service-minded IT Systems Engineer to work remotely but be available for occasional in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team. You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence. This hybrid role blends hands-on technical systems work (primarily Windows and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. What You’ll Do • Administer and support Okta, Jamf, Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management., • Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy., • Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive., • Set up, configure, and maintain employee laptops (primarily Windows), ensuring compliance through tools like Jamf or similar MDM platforms., • Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications., • Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation., • Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability., • Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience., • Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. What We’re Looking For • 3–5 years of experience in IT systems support working with Okta, JAMF, Google Workspace, and Slack., • Strong experience in Windows environments, • Experience with Google Workspace, Zoom, and cloud-based collaboration tools., • Hands-on experience supporting AV equipment and Zoom Room configurations., • Familiarity with Jamf or other Apple device management tools., • Impeccable customer service and communication skills—especially when working with senior leaders., • Strong organizational and prioritization abilities; able to work independently with minimal supervision., • Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).

Job DescriptionMythic is building the future of AI computing with breakthrough analog technology that delivers 100x the performance of traditional digital systems at the same power and cost. Delivering silicon on that timeline depends on infrastructure that is fast, secure, and always available, and we are hiring a Director of IT & DevOps to own it end to end. This is a single leadership role spanning corporate IT, the business application estate, and the DevOps and compute environments that our EDA and software teams depend on, across four sites: Palo Alto, Austin, Hannover and Bangalore. On one side you will own identity, endpoints, the helpdesk, the office and network footprint, and the SaaS portfolio that runs the company, from Okta and Google Workspace to Rippling, NetSuite, Salesforce and Atlassian. On the other you will own our Austin datacenter, EDA compute and licensing, CI/CD, Kubernetes and our foundry-driven security program. You will set the strategy, build the operating cadence, and modernize an environment that has grown fast and now needs an owner. You will work directly with the CTO organization, Engineering leadership, and the exec staff.What you'll do Own corporate IT and DevOps as one function: lead and grow a team covering helpdesk, identity, endpoints, business applications, networking, datacenter, EDA compute and build/CI infrastructure across Palo Alto, Austin, Hannover and Bangalore. Own the corporate application estate end to end, including administration, integration, security review and lifecycle for identity and collaboration (Okta and Okta Workflows, Google Workspace, Microsoft 365, Slack, Zoom including Zoom Rooms and Zoom Phone, Box, Atlassian), business systems (Rippling, Lever, NetSuite, Ramp, DocuSign, Salesforce, Amazon Business), and AI tooling (Claude, ChatGPT, GitHub Copilot). Build what does not exist yet: a single authoritative SaaS and license inventory, a renewal calendar, a named owner and approver for every application, a vendor risk and procurement process, and reporting on spend and utilization. Today the closest thing we have to an application inventory is whatever happens to be assigned in Okta. Own identity as the backbone of the company. Finish connecting Rippling to Okta to FreeIPA so that joiner, mover and leaver events flow automatically, eliminate shared accounts and legacy credentials, enforce group-based access, and close the manual gaps that persist after someone is terminated in Rippling. Own endpoint and device management: complete the NinjaOne UEM rollout, maintain the Mac and Windows laptop standards and imaging with full-disk encryption and key escrow, and stand up real asset tracking through Jira Assets. Own IT service management: run the Jira Service Management portal, the #tech_support intake and the it-tickets alias with real SLAs, and separate user-facing support from internal project work so infrastructure programs run as sprints and epics rather than as interrupts. Run our foundry-driven security and compliance program, including OS lifecycle and patch SLAs, elimination of shared accounts, account lifecycle logging, DLP, file-access auditing and encryption and key management standards, clearing the audit gates that control access to advanced-node design data. You will also close the gaps we know we have, including no SIEM, no endpoint detection and response, no recent penetration testing, no security awareness program and untested backups. Own the Austin datacenter and colocation relationships, capacity and refresh planning for EDA compute, storage and GPU, and the build-out of new cage and rack space. Own our Linux estate and set its direction. Today it runs on two tracks: a RHEL-family stack (RHEL, CentOS and Rocky) certified for EDA tool flows, and Ubuntu for developer VMs, CI agents and containers. You will finish the migration off end-of-life CentOS 7 and RHEL 7, land the supported Rocky baseline the EDA vendors certify against, and decide where to consolidate versus where a second track is genuinely justified. Drive infrastructure modernization already in flight: hypervisor replacement, Kubernetes rollout, consolidated observability, the Meraki network refresh across Austin and Palo Alto, and migration to a centrally managed network stack across all sites. Own EDA infrastructure in partnership with Hardware Engineering: license servers and vendor licensing (Cadence, Synopsys, Siemens), job scheduling, remote desktop delivery, and a fast desktop experience for our Germany and India teams. Own the software and DevOps toolchain in partnership with Engineering: source control across Git/GitHub and Perforce, CI/CD, artifact and build systems, container images, and internal developer platform work. Own the physical IT footprint: badge and access control, CCTV, conference room AV and Zoom Rooms, printers, ISP relationships and office build-outs, working with Office Management across all four sites. Lead the IT side of the videantis (Hannover) integration and the build-out of Mythic India, including identity, email and domain consolidation, network interconnect, tooling migration and GDPR-compliant data handling. Own IT budget, vendor and contract management and the SaaS portfolio, partnering with FP&A on forecasting and renewals. What you'll bring 10+ years in IT and/or infrastructure engineering, including 3+ years managing and growing a team; experience as the senior-most IT leader at a company or site strongly preferred. Demonstrated ownership of both corporate IT and production/engineering infrastructure. This role will not be handed one or the other. Deep hands-on administration of a modern corporate SaaS stack, including an identity provider (Okta strongly preferred, including Workflows and SCIM provisioning), Google Workspace and/or Microsoft 365, Slack, Zoom, Box or equivalent, and Atlassian. Experience integrating business systems into identity and automating the employee lifecycle end to end, ideally with an HRIS such as Rippling as the system of record. Track record building SaaS governance from scratch: application inventory, license reclamation, renewal and vendor management, spend reporting, and a defensible access-approval process. Deep Linux systems background across both major families: RHEL/CentOS/Rocky and Debian/Ubuntu. You should be comfortable running a mixed estate and have an opinion about when to consolidate and when not to. Practical experience with virtualization, file and NFS storage, networking and colocation datacenter operations. Hands-on experience with automation and infrastructure as code (Ansible, Terraform), containers and Kubernetes, and CI/CD systems. Track record executing OS lifecycle and end-of-life migrations across a production fleet without stalling engineering work. Experience supporting semiconductor or other compute-intensive engineering environments, including EDA tool flows, vendor OS certification matrices, license servers, job schedulers such as Slurm, and large shared filesystems, strongly preferred. Strong security and compliance track record: identity and SSO, MFA, endpoint management and MDM/UEM, patch and vulnerability management, logging and SIEM, and passing customer, foundry or third-party security audits. Experience supporting a distributed, multi-site international organization, including EMEA and India, with an understanding of GDPR and cross-border data handling. Excellent judgment and communication: able to work with executives on risk and cost, with engineers on technical detail, and to say no clearly when that is the right answer. Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience. At Mythic, we foster a collaborative and respectful environment where people can do their best work. We hire smart, capable individuals, provide the tools and support they need, and trust them to deliver. Our team brings a wide range of experiences and perspectives, which we see as a strength in solving hard problems together. We value professionalism, creativity, and integrity, and strive to make Mythic a place where every employee feels they belong and can contribute meaningfully. Mythic is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.SummaryResponsible for building, managing, monitoring and operating DLA Pipers infrastructure systems and environments. These environments support the Firm’s applications and are key to the Firm’s security, disaster recovery and business continuity initiatives. The services under the responsibility of the Infrastructure & Operations department are the supporting services that enable the delivery of customer-facing IT services.LocationThis position can sit in any of our U.S. offices and offers a hybrid work schedule.ResponsibilitiesBuilds, manages, monitors, secures and operates the firms infrastructure systems and environments.Ensures that the systems for the firm, to include global integration points and Cloud systems are available and functioning properly at all times.Performs hands-on configuration.Creates and maintains system documentation.Participates and/or leads disaster recovery planning, implementation, testing and validation.Participates in vendor relationships.Performs daily monitoring and support of the Firm’s systems, applications and ensuring availability and stability of systems.Participates in a 24x7 on-call rotation.Performs daily monitoring and required maintenance to keep systems highly available, highly stable and always performing optimally.Proactively identifies needs for improvements, capacity changes and upgrades.Plans and implements upgrades and patches to stay on current versions.Resolves escalated cases from other Engineers and Helpdesk. Performs fault resolution and root-cause diagnosis.Other duties as assigned.Skills and CompetenciesExcellent scripting skills.Must have a detailed technical knowledge of infrastructure products with experience in security configuration.Experience must include understanding performance, security and application requirements and ability to design appropriate solutions.In depth knowledge of Microsoft Azure Active Directory, DNS, WINs, DHCP, network topologies, along with expert knowledge in performance tuning and troubleshooting.Experience with Unified Communications and Collaboration technologies.Must have senior technical skills in order to provide interpretation and communication/negotiation between technical resources to ensure that requirements are gathered and defined precisely and to plan for effective and timely implementation.Ability to work effectively in a fast-paced environment.Strong communication and interpersonal skills required to work with staff of all levels on a daily basis.Minimum EducationHigh School or GEDPreferred EducationBachelor's Degree in Computer Science, Information Technology or related fieldMinimum Years of Experience5 years' experience with Active Directory, computer storage and networking.Essential Job ExpectationsAll DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include:Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.Meet deadlines, manage competing priorities, and commit to meeting high standards.Comply with firm policies and procedures.Maintain confidences as required in a law firm environment.Physical DemandsSedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.Work Environment The selected candidate will have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.Compensation & BenefitsThe firm's expected hiring range for this position is $100,787 - $160,255, depending on the candidate's geographic location, experience, skills, educational background, and overall qualifications.DLA Piper offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and additional benefits.Application ProcessInterested candidates must apply directly online. Application materials sent via email will not be accepted.Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position or participate in the selection process. For accommodation requests, please contact careers@us.dlapiper.com.Agency applications will not be considered.No immigration sponsorship is available for this position.DisclaimerThis job description provides a concise overview of the role and is not intended to describe all work elements that may be performed. It should not serve as the sole criteria for personnel decisions. Job duties, requirements, and expectations may be modified at the firm's discretion at any time. This job description does not alter the at-will nature of employment.We are committed to excellence in how we serve our clients and develop our people.#LI-GB1#LI-HybridDLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.SummaryLocation: Baltimore, MD; Reston, VA; San Diego, CA; San Francisco, CA; Washington, DC; Wilmington, DE; Phoenix, AZ; Los Angeles, CA; Houston, TX; Boston, MA; Austin, TX; Atlanta, GA; Raleigh, NC; New York, NY; Dallas, TX; Palo Alto, CA; Short Hills, NJ; Minneapolis, MN; Chicago, IL; Seattle, WA; Philadelphia, PA; Miami, FLType: Full time

The Global Finance Group drives financial strategies based on expert understanding of Lam's breakthrough technologies, the semiconductor market, and the global business environment. They manage our company's financials and relationships with our investor community to ensure we have the strong financial foundation to fuel innovation and growth. We are actively seeking candidates for a full-time exempt position. As a critical team member, the successful candidate will be part of the centralized Payroll Team providing strategic and analytical guidance to the general US employee, manager population and internal Payroll clients. In addition, this position will provide expertise on payroll regulations, including US Federal, State wage/hour regulations (FLSA) and best practices. The ideal candidate is committed to providing an excellent service delivery model, has a strong record of excellence in providing high quality customer advice, has well-honed independent judgment and critical thinking skills, and is self-motivated with values of ownership and accountability. The candidate can communicate with all levels in the organization, from line employees to CEO staff members, and has experience working in fast-moving environments where priorities can shift with little notice Ensures payroll is processed with speed and accuracy. Serves as liaison to employees and with third party payroll vendors to ensure payroll processing accurately reflects company specific pay policies. Audits employee pay records and reconciles totals by department, location, country, etc. Coordinates third party payroll system implementations and upgrades. Interprets pay policies, (e.g., vacation, LOA, disability, workers compensation, union contracts, government regulations, withholding exemptions, etc.) and ensures appropriate amounts/deductions are calculated and applied to the various accounts correctly. Verifies compliance with federal and state payroll requirements; stays current with changes in the law. May assist with audits of internal records, workers compensation, tax filings and related documentation. Documents payroll processes and procedures; may train payroll department staff. May back up those who perform specialized tasks or activities such as stock option exercises, SEC document filing, or sales commission calculation reviews. • Responsible for the full Payroll Life Cycle, including change requests from various cross functional teams, • Facilitating timely payments to over 7500 regular Lam employees and ensuring payment processes are compliant with laws, • Process Offboarding (Termination) of regular Lam employees and managers including supporting the numerous variables that arise in complex individual termination transactions, • Manage the Payroll helpdesk function, including the helpdesk case management system, • Compile Payroll metrics for use at the senior manager and executive level, • Drive business process improvements by identifying gaps/inefficiencies and providing required expertise to create processes and resources to address these areas., • Administers payroll programs and practices in a US-service payroll model, • Function as an escalation point for the payroll support team and provide next-level guidance/status to managers, administrators, employees on general payroll inquiries, manager queries, Employee Payroll Cycle Transactions, Data Processing, and/ or Verification of Employment Letters, • Develop and present Payroll training sessions for internal team members and employees, • Creation and maintenance of processing SOPs, • Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience, • Payroll certification (CPP, FPC) preferred, • Experience in processing for large population, 4000+ employees, • Strong knowledge of ADP Workforce Now is required, including ADP Reporting for custom report builds., • Strong knowledge of payroll Federal, State, and local taxation laws and calculations., • Experience and knowledge of employee stock programs, ESPP, RSU, NQs, and Stock Options., • Comfortable working in fast paced, deadline driven environment., • Strong comprehension, written and verbal communication skills., • Data analysis and Excel skills., • Project Management skills and ability to multitask., • Strong interpersonal, organizational, decision-making, and critical thinking skills required., • Ability to build, lead, mentor, and coach peers We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Austin, TXSecurity & IT – IT /Full-time /On-sitePlease Note: To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State.At CesiumAstro, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team.We are looking to add a SeniorInformation Technology (IT) Administrator to our team. This role is a project-focused role responsible for planning and executing enterprise IT initiatives at CesiumAstro. In this position, you will own the delivery of system migrations, integrations, companywide upgrades, and new application rollouts that support a growing aerospace and defense organization. The Senior IT Administrator operates with general supervision and exercises independent judgment in diagnosing, prioritizing, and resolving a wide range of technical issues affecting end users and enterprise systems.JOB DUTIES AND RESPONSIBILITIESLead and execute system migration projects including planning, testing, cutover, and post-migration support.Drive system integrations across enterprise platforms to improve interoperability and reduce manual workflows.Coordinate and implement companywide software and hardware upgrades with minimal disruption to operations.Manage Active Directory cleanup efforts including account audits, group policy reviews, and directory hygiene.Plan and execute new application rollouts including stakeholder coordination, testing, and end user enablement.Administer and maintain user accounts, groups, and permissions in Active Directory and/or Azure AD/Entra ID.Manage endpoint configuration, imaging, patching, and software deployment via MDM platforms (e.g., Intune).Monitor system health and assist in administration of servers, cloud environments, network infrastructure, M365 advanced skills, including Purview, Security, and Entra ID.Support IT security practices including access reviews, MFA enforcement, and endpoint compliance.Mentor junior helpdesk staff and provide guidance on escalated technical issues.Develop and maintain technical documentation including SOPs, knowledge base articles, and troubleshooting guides.Identify recurring issues, contribute to root-cause analysis, and implement process improvements.Participate in IT projects including system migrations, office expansions, and tool evaluations.JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS5–8 years of IT support or systems administration experience required (3–6 years with a relevant M.S.).B.S. in Information Technology, Computer Science, or related field preferred; equivalent experience considered.Complete understanding and wide application of IT support and systems administration principles.Advanced troubleshooting skills across hardware, software, networking, and cloud-connected environments.Working knowledge of IT security practices including endpoint compliance, access management, and MFA.Ability to develop technical documentation and SOPs to support knowledge sharing and process consistency.Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).Experience with AWS cloud configuration and support.Expertise in Active Directory Azure AD/Entra ID, and VPN and remote access tools..Knowledge of IT ticketing systems. Strong oral and written communication skills.Solid troubleshooting and problem-solving skills.Strong customer service orientation.PREFERRED EXPERIENCEExperience in a manufacturing, aerospace, or defense environment.CompTIA A+, Network+, Security+, Microsoft 365 Certified, or ITIL Foundation.Familiarity with ITAR/export compliance requirements in an IT context.CesiumAstro considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills. Full-time employment offers include company stock options and a generous benefits package including health, dental, vision, HSA, FSA, life, disability and retirement plans. CesiumAstro is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.Please note: CesiumAstro does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to CesiumAstro team members will be considered property of CesiumAstro, and we will not be obligated to pay any referral fees.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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We're hiring an Onsite IT Support Specialist to be the face of IT in that office every single day: the person people turn to when a laptop won't connect, when a new hire needs a machine ready to go, or when the office needs to open its doors in the morning. Own the helpdesk queue and walk-up request

We are looking for a customer service-oriented Service Desk Analyst to provide technical support to users in an efficient and accurate manner. You will be performing front line engagement and will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that efficient and effective Service Desk services are maintained to the standards set forth by the company. Responsibilities include: • Providing first level contact and convey resolutions to customer issues, • Properly escalating unresolved queries to the next level of support, • Tracking, escalating, and redirecting incidents and problems to appropriate resources, • Updating customer data and producing activity reports, • Walking customers through problem solving process, • Following up with customers, providing feedback and seeing problems through to resolution, • Utilizing excellent customer service skills and exceeding customers' expectations, • Ensuring proper recording, documentation, and closure, • Recommended procedure modifications or improvements, • Preserving and growing your knowledge of Service Desk procedures, products, and services Basic qualifications include: • Minimum of 2 years of experience working in an End User Services capacity, • Ability to maintain composure and customer focus while troubleshooting and solving technical issues, • Ability to prioritize and multi-task in a fast-paced environment, • Ability to work successfully as part of a team, • Ability to work a flexible schedule inclusive of holidays and weekends, • Proficiency in English, both spoken and written, • Basic skills related to hardware, software, and user provisioning/administration, • Basic troubleshooting and problem-solving skills, • Proficiency in managing both Windows and iOS environments, • Working knowledge managing common infrastructure technologies and tools (Meraki, O365, Azure AD, WorkspaceOne, Bomgar), • Working knowledge of Service Desk software (ServiceNow), • Understanding of ITIL and Service Management practices, • Ability to communicate effectively, both written and verbally, with technical teams, business partners, and end users, • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality We are an equal opportunity employer and value diversity at our company.

Job Description You must live in the Austin, DFW, Houston or San Antonio area to be considered for this job. Our headquarters is based out of Austin so for candidates in the DFW, Houston or San Antonio area, your work will predominately be remote from home with the occasional visit to our Austin office or client site. Also, we ask that you read this job ad thoroughly before applying to make sure the position fits you and to make sure you meet our requirements. You must have experience at an MSP. Nerds in a Flash is a full-service managed IT services company headquartered in Austin, Texas. We've helped keep Austin and San Antonio businesses running smoothly for more than 19 years by providing heroic, rapid-response support. We’re a small team where every employee plays a crucial role shaping the business, and we’re looking to grow with the right people. What you’ll be doing as a Systems Administrator: Your responsibilities will range from managing the email helpdesk, providing remote support to our managed clients, running scheduled onsite visits for MSP business users, and project work such as building and deploying servers. Qualities we need in you: Dependability: There’s a 15-min response-time SLA for our helpdesk and you’ll be running appointments solo after training, so it’s imperative that you’re on-the-ball from the start of the workday, and that we can trust you to represent the company with friendliness and professionalism. Independence: We have lots of open communication throughout the day and you’ll always have the help and support of your team available, but it’s important that you’re the type that takes charge of your work and likes getting things done on your own. Emotional Intelligence: our customer relationships are long-standing, so it’s imperative that you can sense when someone is becoming upset, know how to respond in a way that eases their frustration, and decide when to ask another team member to step in and help. Organization: whether it’s taking clear notes in a ticket or writing a documentation article, you should always be considering the information that other techs might need to have later, and know how to put that data in the right place so it can be found easily. That IT Magic: it’s some combination of training, experience, and innate ability (or just being really good at Google), but you’ve got to have that wizardry that makes technology problems vanish in your hands. Get-it-done Mentality: we get issues resolved fast and try to have a clear ticket board at the end of the day. If you’re the inbox-zero type, you get it. Systems you’ll be supporting: Windows: Desktop & Server operating systems, Active Directory, AzureAD, Group Policy, RDS/Terminal Server and RDP. PC Hardware: we do our own custom desktops/servers here, so know how to build, test, and isolate problems with processors, memory, power, graphics, etc. You’ll also need to know how to perform basic laptop repair (hard drive/battery replacement). Apple: MacOS, iOS Mail, iCloud. Office Applications: Microsoft 365, Google Workspace. Email: Exchange Online / On-Prem, IMAP, SMTP, POP3 (ugh), Gmail, Outlook, MX/SPF/DMARC records, email migration. Virtualization: Hyper-V Server, VMware. Backup: Veeam, StorageCraft, Datto and similar disaster-recovery services. Routers & Firewalls: we primarily use Ubiquiti products, but you should know your way around other vendors’ gear – Cisco, Sonicwall, Sophos, Fortigate, etc. You’ll also run into plenty of Asus/Netgear/Linksys home routers. Networking: DNS. Okay fine, in addition to the above: Basic routing/switching, DHCP, VLANs, Subnets, VPNs Command-line Tools: PowerShell & batch scripting, MacOS shell script. Be comfortable in a terminal! Printers: proficiency with a sledgehammer, but also know how to set up a print server, when to reinstall drivers, and how to set up scan-to email on an MFP (Kyocera, Xerox, HP). Other requirements: A reliable vehicle At least a CompTIA A+ or higher-level certification. Other Windows & networking certifications are definitely a plus, but not required. Ideally, you’ll have 2+ years of sysadmin experience at an MSP. What you’ll get: 401(K) Match: We match your contributions 100%, up to 4% of your salary per year. Health Insurance, including dental and vision. Time off: 3 days PTO 90 days from hire date, increasing to 10 days after 1 year of employment. 8 paid holidays per year. A set schedule: We work 8-5 Monday-Friday with a 1-hour lunch. While emergencies and certain projects will require working a bit later or on a Saturday, we don’t think IT needs to be a 50+ hour a week gig to be done well. Remote work: We regularly meet for lunch once a week, but apart from onsite appointments your job is work-at-home, 100%.

Job Description Outbound Sales Development Representative (MSP / IT Services) We’re a growing Managed Service Provider (MSP) looking for an Outbound Sales Development Representative (SDR) to generate new business opportunities for our managed IT services, cybersecurity, and cloud solutions. This role is focused on net-new logo acquisition through proactive outbound efforts and is ideal for someone who understands (or wants to specialize in) selling IT services to SMB and mid-market organizations. You’ll be the front line of our sales motion—opening doors, starting conversations, and qualifying prospects for long-term managed services relationships. Location: Austin, TX - In Office Employment Type: Full-Time What We Offer • Competitive base salary plus commission and performance bonuses, • Clear path to Account Executive or Senior Sales roles, • Training on MSP offerings, common buyer objections, and consultative selling, • Direct access to leadership and real influence on sales strategy, • Flexible work environment and a team-first cultureCompensation: $50,000 Base + Commission Responsibilities: What We’re Looking For • Proactively prospect SMB and mid-market companies via cold calls, email, and LinkedIn, • Identify IT decision-makers (Owners, CEOs, COOs, IT Managers, Directors of Operations), • Qualify prospects based on MSP-relevant criteria (environment size, pain points, compliance needs, contract readiness), • Set discovery calls for Account Executives or technical leadership Communicate the value of: • Managed IT Services & Helpdesk, • Cybersecurity & Endpoint Protection, • Cloud Services (Microsoft 365, Azure, backups, DR), • Compliance-driven IT (HIPAA, SOC 2, CJIS, nonprofit/government, etc.), • Maintain clean, up-to-date activity tracking and pipeline notes in the CRM, • Collaborate with leadership to refine outbound messaging, vertical focus, and ideal client profile, • Consistently hit activity, meeting, and pipeline generation targets Qualifications: What We’re Looking For • 1–3 years of outbound sales, SDR, or BDR experience (MSP, IT services, or SaaS preferred), • Comfortable with cold calling and objection handling, • Strong ability to translate technical services into business outcomes (risk reduction, uptime, scalability, cost control), • Organized, self-directed, and metrics-driven, • Experience working CRM-driven sales processes, • Coachable mindset with a desire to grow into a full-cycle sales role Nice to Have • Prior experience selling managed services or recurring revenue contracts, • Familiarity with MSP pricing models (per-user, per-device, bundled offerings), • Understanding of common SMB IT pain points: security gaps, unreliable vendors, aging infrastructure, • Experience selling into regulated or compliance-heavy industries About Company Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department. We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description A locally owned, Austin-based IT Managed Service Provider (MSP) is seeking a full-time Service Desk Level 2 / Level 3 Support Technician. Candidates must have very strong customer service skills, in addition to competence in providing advanced / escalated end-user support with Microsoft 365, Microsoft Azure Virtual Desktop, Microsoft Windows, Mac OS, Google Workspace, and modern business application technologies. Role Overview This is a traditional IT helpdesk / ticket-queue position focused on day-to-day end-user support. Our customer base is growing. This role is to expand our service desk team with someone who can immediately engage with our customers' end users to resolve support issues and effectively document solutions in our support ticket and knowledge base systems. Candidates must be based in the Austin, TX metro area. Our service desk team primarily works from home offices. They are occasionally dispatched to customer sites in the greater Austin area, and occasionally work on computer hardware in our office in northwest Austin. Compensation: $70,000 - $80,000 yearly Responsibilities: • Resolve 6-10 L2/L3 IT support tickets per workday, including documenting work steps and solutions, and communicating status updates to end users., • Provide guidance and troubleshooting collaboration to the service desk team. Participate in occasional team meetings and huddles., • Participate in our after-hours on-call rotation approximately one week out of every two months. Qualifications: • Minimum 5+ years in IT support or service desk environments, including IT ticketing and documentation systems., • Microsoft Azure Virtual Desktop System Administrator experience is particularly important and will help qualified candidates stand out., • Strong System Administrator experience in Microsoft 365 cloud environments, including MS InTune and MS Security / MS Defender, will also help qualified candidates., • Strong familiarity with Mac OS systems is required., • Windows Server, Networking, and DNS administrator skills are a plus., • Microsoft Azure / Infrastructure certifications are a plus., • Great communication skills are essential, both written and in phone/video call situations. About Company Vintage IT Services is Austin's largest locally owned managed IT Services firm and was established in 2001. Although residence in the Austin metro area is required, our staff works remotely from their homes. We have competitive salaries, company-paid employee health insurance, company-paid employee life insurance, retirement plan options, options for additional medical and life insurance benefits, and a generous PTO policy. We have been on the Austin Business Journal's list of best places to work several times. We are a highly professional organization, but small enough to treat employees as friends.

Job Description Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment. This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results. Key Duties & Responsibilities • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users, • Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking, • Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet, • Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified, • Other duties as assignedQualifications, • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts, • Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch, • Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting), • Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred, • Enthusiastic about being on-site 5 days a week

Job Description DEPARTMENT Technology and Information Systems SUPERVISOR AVP, TIS and Administrative Services BASIC FUNCTION The Technology Support Specialist, under the general supervision of the Associate Vice President of Technology, provides technical support for the installation, configuration, maintenance, and troubleshooting of endpoint computing devices and associated technologies. The position also provides operational support for the Association’s audiovisual technologies used in meeting spaces and events, ensuring equipment is functional and available for staff and organizational activities. MAJOR RESPONSIBILITIES/TASKS • Provides technical support to end users and acts as the first point of contact for technical assistance, • Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting solutions and interactions, • Deploys and maintains software and technology tools used throughout the organization, • Installs, configures, and maintains desktop operating systems, including Microsoft Windows and Apple macOS, • Performs troubleshooting of networking, telecommunications, mobile devices, audiovisual technologies, and other supported systems as required, • Troubleshoots basic network and system connectivity issues, • Maintains accurate records of work performed, including support requests, maintenance activities, and resolutions, • Creates and maintains technical documentation, user communications, and knowledge base content, • Participates in the inventory control and reporting of IT hardware and software assets, • Follows established technology security policies and procedures and promptly reports suspected security incidents or concerns., • Participates in ongoing professional development and pursues relevant technical training and certifications, • Provides exceptional customer service while communicating technical information in a clear, professional, and courteous manner., • Provides technical support for TMA-sponsored conferences, meetings, and events., • Other duties as assigned. SUPERVISORY RESPONSIBILITY No supervisory responsibility. INDEPENDENCE/SUPERVISION RECEIVED Duties are performed under general supervision according to generally prescribed guidelines. The employee is responsible for judgment that is exercised regarding selection and interpretation of methods and procedures to be used personally. GENERAL QUALIFICATION REQUIREMENTS Knowledge and Experience: This position requires concentrated understanding of a specialized area of knowledge normally acquired through attainment of a college degree in related field in Information Systems, Electrical Engineering, Computer Science or similar. A minimum of 6 months to 1 year experience in a position with similar responsibilities preferred. Must have the ability to understand and follow oral and written instructions and to deal effectively with other TMA employees. Must be organized and able to handle multiple tasks.

Job Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role serves as the primary point of contact for IT support requests and ensures a high level of customer service, timely issue resolution, and accurate documentation. FT - Austin, TX - This is not a remote or hybrid position. What We Offer • Competitive compensation, • Medical, dental, and vision benefits, • Paid time off and holidays, • Training and certification opportunities, • Clear career growth path into Tier 2, Tier 3, or systems engineering rolesCompensation: $45,000 - $55,000 Responsibilities: Key Responsibilities • Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system, • Diagnose and resolve hardware, software, and connectivity issues on desktops, laptops, mobile devices, and peripherals, • Troubleshoot common operating systems (Windows, macOS) and productivity tools (Microsoft 365, email, VPN), • Escalate complex issues to Tier 2/3 support or engineering teams as appropriate, • Accurately document incidents, requests, solutions, and procedures in the ticketing system, • Perform user account management tasks (password resets, access provisioning, MFA support), • Assist with onboarding and offboarding of users, including device setup and access configuration, • Follow established ITIL or internal support processes and SLAs, • Maintain a strong customer-service mindset and communicate clearly with technical and non-technical users, • Participate in ongoing training and knowledge base updates Qualifications: Required Qualifications • 1–3 years of experience in an IT helpdesk, technical support, or customer support role, • Working knowledge of Windows operating systems and basic networking concepts (DNS, DHCP, TCP/IP), • Experience supporting Microsoft 365 (Outlook, Teams, SharePoint), • Familiarity with ticketing systems (e.g., HaloPSA, ServiceNow, Jira, ManageEngine), • Strong verbal and written communication skills, • Ability to manage multiple tasks and prioritize effectively Preferred Qualifications • Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent experience), • MSP experience or high-volume support environment, • Basic Active Directory and Azure AD experience, • Familiarity with remote support tools and RMM platforms, • Relevant certifications (CompTIA A+, Network+, Microsoft certifications) *CompTIA A+ certification is a requirement within 6 months of start date* Core Competencies • Customer-focused mindset, • Strong problem-solving and troubleshooting skills, • Attention to detail and documentation, • Ability to work independently and as part of a team, • Professionalism and reliability About Company Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department. We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Description Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard. We're hiring an L2 IT Operations Specialist to keep technology working across the academy. You'll handle escalated support issues, set staff up to work remotely, and troubleshoot everything from MacOS problems to home network outages. This is a fully onsite role. What You'll Do • Tier 2 Support: Take escalated tickets from staff, coaches, and families, dig into root causes, and see each issue through until it's actually fixed., • MacOS Support: Troubleshoot MacOS and Apple hardware, from account and permissions problems to failing components, and make the repair-or-replace call., • Remote Setup: Provision and configure devices for people working remotely, then walk them through getting their home setup running., • Network Troubleshooting: Diagnose home network and small office issues: Wi-Fi coverage, router configuration, DNS, VPNs, and printers, often over a call or screen share., • Asset Management: Track hardware through its lifecycle: ordering, deployment, repairs, and replacement., • Documentation: Write and maintain runbooks and knowledge base articles so common fixes are repeatable and users can solve simple problems themselves. Requirements • Troubleshooting: You work problems methodically: reproduce the issue, rule out causes, fix it, and document what you found, even when the ticket just says 'nothing works'., • MacOS Troubleshooting: You know MacOS well: system settings, user accounts and permissions, common failure patterns, and the Apple hardware it runs on., • Network Fundamentals: You can troubleshoot home and small office networks (routers, Wi-Fi, DNS, VPNs) with a non-technical person on the other end of the line., • Customer Service: You stay patient and clear with frustrated users, backed by 5+ years of customer-facing work, whether the person on the line is a teacher mid-lesson or a parent at home., • IT Experience: You've owned escalations end to end, backed by 2-3 years of hands-on IT work in helpdesk, desktop support, or IT operations., • Austin Based: This role is onsite at our downtown Austin location. You must live in Austin to be considered for the role.Bonus Points, • MSP Background: You've worked at an MSP or IT firm and supported multiple clients with different environments at once., • MDM Experience: You've managed Apple devices with a platform like Jamf, Kandji, or Mosyle., • Ticketing Systems: You've worked in a tool like Zendesk, Freshservice, or Jira Service Management and know how to keep a queue moving., • Certifications: CompTIA A+ or Network+, or an Apple support certification., • Education Experience: You've supported a school or worked directly with students and families.

Job Description Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay services, and remote video interpreting, the company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.zpbettertogether.com ZP Better Togethers' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters. We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams! Help Desk Technician Job Responsibilities: The Helpdesk Technician provides fast technical assistance on company computer systems. They will need to answer questions about technical issues and will work to solve them. They must be customer-oriented and able to explain themselves to company employees with varied technical experience. They need to be able to work alongside the NOC and other IT Staff to support the overall IT mission to provide a safe, secure, and stable computing environment for our company employees. • Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system, • Perform software/hardware troubleshooting of end user issues remotely using various tools, • Determine the best solution based on IT policies, • Assign priority levels to support requests and projects, then see them through to completion, • Ensure a JIRA Service Desk Ticket exists for all support cases that are reported, • Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps, • Identify and suggest possible improvements to IT procedures or processes, • Document all Helpdesk processes and procedures in Confluence, • Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment, • Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories Help Desk Technician Qualifications / Skills: • A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required, • Able to build and image end-user computers, • Experience working with an ITIL Service Desk product for tracking issues and resolution, • Experience with Active Directory, and the full Office 365 Suite, • Experience setting up, configuring, and troubleshooting VPN client issues, • Experience configuring and troubleshooting cell phones (Android/IOS), • Experience in providing Zoom video conferencing support, • Able to effectively communicate with company employees whose technology experience is varied, • Customer-focused and problem-solver Education and Experience Requirements: • Minimum 5 years of experience as a Help Desk Technician in a Windows environment, • Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS Work environment: This position works in our Austin Headquarters This is an hourly, non-exempt position Employees may experience the following physical demands for extended periods. • Sitting, standing, and walking (95-100%), • Keyboarding (40-60%), • Viewing computer monitor, videophone, and cell phone (40-60%), • Lifting computers and other equipment up to 50lbs, • Boxing, Receiving, Unboxing, and Shipping Equipment, • Position may require some travel NOTE: This is not an entry level position and requires 5 years of previous IT Helpdesk Experience. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and perform the tasks requested by their supervisors. Purple Communications is an Equal Opportunity Employer.

United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security cl

Good written and oral communication skills. Provide on-site and remote support for iHubs systems located throughout Texas. Install and maintain CDR computer equipment, printers, displays and other devices in accordance with manufacturers guidelines.

Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician. Perks include competitive pay, flexible scheduling, training opportunities, a supportive workplace, and room for career growth. Ensure compliance with safety and company policies.

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

The Senior Desktop Support Technician is responsible for providing advanced technical support across all Black Family Hospitality (BFH) concepts, with a strong emphasis on hospitality systems and Toast POS environments. Experience with new store openings (NSOs) in the hospitality industry. Familiari

Experience with reviewing and maintaining access criteria. Verification of priorities and data contained in the ticket as well as accuracy of solutions linked from access criteria if applicable. Preferred (Optional): insert specific preferred skills for this Contract Position).

Are you an IT professional who thrives on solving complex challenges with integrity and a positive attitude? At TeamLogic IT, you'll join a team that puts customer satisfaction at the heart of everything we do. You'll be a trusted advisor to our clients, helping them meet their business goals with i

Experience with Identity and Access Management through Active Directory (users, groups) and exposure to a hybrid Azure/Azure AD environment. Location: Onsite Austin, TX 78759. Proficiency with endpoint management tools, specifically BigFix, for patching and deployments.

Primary Day-To-Day Responsibilities. Working with end-users to resolve issues. Troubleshooting and preventative maint of site.

Familiarity with cloud-based IT systems and identity management tools. Strong customer-first mindset with the ability to build relationships and empathize with users. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to ma

Own day-to-day IT support for employees in Austin — triaging, prioritizing, and resolving hardware, software, and connectivity issues without waiting to be directed. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gen

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. As an Onsite Support Technician with minimum of 3 to 6 years of technical experience in providing quality services to the end users which includes the fol

Support IT security initiatives, including monitoring for potential threats, managing firewalls, and implementing security patches and updates. Familiarity with networking protocols, firewalls, and security practices. Strong understanding of IT systems, hardware, and software, including but not limi