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Job DescriptionDescription: Who are we? At OKIN Process, a BPO provider, we take great pride in enhancing our clients' operations. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes. Job Description: Job Type: Salary Pay: $50,000 - $55,000 annually Schedule: Day shift (subject to change based on business needs) Work Location: Hybrid Summary: As OKIN’s IT Administrator, you will be responsible for installing, configuring, and maintaining various infrastructure hardware and software. This role requires a deep understanding of Windows Server operating systems, network administration, cloud technologies and virtualization technologies, as well as leadership and project management skills to ensure the stability and performance of our infrastructure. You will work closely with department heads and IT staff to create and implement computer networks and policies. A successful candidate will have the ability to work both individually and as part of a team while designing, implementing, and managing our communications, ensuring its robustness, scalability, and security. Requirements: Duties Include: • Oversee the installation, configuration, and maintenance of Windows servers, ensuring optimal performance and reliability., • Responsible for configuration, installation, testing, and maintenance of LANs/WANs using switching, routing and monitoring technologies., • Creating user accounts, carrying out backup and recovery functions, and monitoring the performance of servers, • Managing Office 365 environment, • Monitoring, reviewing and analyzing IT Helpdesk tickets and recurring issues/requests, • Proactively make recommendations for prevention and resolution., • Stay current with emerging technologies and understanding of security and networking best practices to offer the best solutions and protection to company systems, • Maintain comprehensive documentation of infrastructure design, configuration, processes, and procedures., • Lead infrastructure projects from inception to completion, ensuring they are delivered on time and within budget, • Manage the daily, weekly and monthly system administration tasks on all network hardware and provide monthly performance reports to the IT Ops manager on systems and application performance, • Produce and maintain appropriate documentation to the defined team standards, ensuring that new procedures are documented in an efficient and timely manner, and that suitable version control is employed., • Coordinate and oversee user accounts creation, monitoring and maintenance, access levels and permissions, and implementation of systems resource use policies in accordance with security policies, procedures and delegations., • Ensure that the organization’s information security policy is adhered to and be responsible for reporting and documenting any security breaches., • Provide first and second line support to End User Support team staff, customers, partners and Senior leadership to solve complex technical issues that are unable to be addressed by other members of the team., • Comprehensive understanding of network and cyber security including configuring, maintaining and onboarding users to VPNs., • Bachelor’s degree in computer engineering, Computer Science, Information Systems, or related technical field preferred, • 3+ years of server maintenance and/or network systems experience, • Understanding of complex network technologies, protocols and services including firewall management (e.g., VLAN, Load balancing, TCP/IP, DNS). FortiGate expertise a plus., • Strong experience in scripting and automation (PowerShell), • Good knowledge of internet security and data privacy principles, • Strong knowledge of virtualization technologies, such as VMware and/or Hyper-V., • Excellent verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders., • Experience with cloud platforms, particularly Microsoft Azure., • Strong knowledge of Active Directory and group policy creation, • Experience managing large-scale infrastructure projects. Familiarity with project management methodologies and tools., • 401(k) matching (4%), • On-Demand Pay, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Disability Insurance, • Life Insurance, • Voluntary Benefits, • Employee Assistance Program, • Employee Discount Schedule, • Flexible Spending Account, • Life Insurance, • Paid Time Off, • Paid Training This is a fantastic opportunity to join our company at a time of exciting growth and change. As member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!

Job Description Job Title: Entry-Level IT/Programmer Location: San Antonio, Texas Job Type: Full-Time Department: Information Technology Reports To: IT Manager / Systems Analyst Position Summary: We are seeking a motivated and detail-oriented Entry-Level IT/Programmer to join our IT team. The ideal candidate will have a foundational knowledge of COBOL programming, Linux, and Microsoft Windows environments, along with basic helpdesk support experience. Exposure to networking concepts is a plus. This is a great opportunity for someone looking to grow their career in IT and programming while working in a dynamic and supportive environment. Key Responsibilities: • Maintain and support legacy applications written in COBOL, • Provide first-level helpdesk support to internal users for hardware, software, and system issues (Windows/Linux), • Monitor system performance and troubleshoot basic issues on Linux and Windows servers, • Assist in maintaining and updating system documentation, • Collaborate with senior developers and IT staff on enhancements and bug fixes, • Perform routine system administration tasks and patch management, • Support onboarding of new users (hardware/software setup, account provisioning), • Basic knowledge of COBOL programming, • Familiarity with Linux command line and file system structure, • Understanding of Microsoft Windows OS and common administrative tasks, • Excellent problem-solving and communication skills, • Some exposure to networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.), • Experience with ticketing systems or IT service desk tools, • Understanding of version control (e.g., Git) is a plus, • Hands-on experience in multiple IT domains, • Supportive team environment with opportunities for training and development, • Competitive salary and benefits

Job Description JOB OVERVIEW The RX Technology Helpdesk is the first point of contact for all employees seeking IT assistance. The Helpdesk Supervisor will be responsible for ensuring that all MSP clients receive prompt and courteous service, and that all IT issues are resolved in a timely manner. Additionally, the Helpdesk Supervisor will be responsible for managing the Helpdesk Analysts' workload, providing feedback, and coaching, and conducting performance reviews. Connectwise SME a plus. Responsibilities and Duties Manage a team of support technicians and act as a mentor and coach to team members. Ensure that all helpdesk tickets are responded to in a timely and professional manner Assign tickets to appropriate team members based on skillset and availability Monitor ticket queues and escalate tickets as necessary Train new team members on helpdesk procedures Create and maintain documentation for helpdesk procedures Stay up to date on changes to company software and hardware and update team members accordingly Develop and implement strategies to improve helpdesk efficiency Monitor team performance and provide feedback Recognize and reward team members for exemplary performance Address customer complaints and concerns in a prompt and professional manner Serve as a point of contact for escalated tickets Escalate unresolved issues to appropriate parties Take steps to investigate and resolve complex issues and escalate appropriately. Ensure all requests are completed and tracked. Ensure SLA's, metrics and allocation of resources are current and efficient. Work on upgrading internal processes. Ex. SOP, Documentation, Knowledge base, etc. Maintain the internal systems of the help desk. EX. ConnectWise Automate, etc Work with other departments to coordinate and plan for projects and sales opportunities. Conduct research into a wide range of computing issues as required. Present ideas in user-friendly language to non-technical staff and end users. Qualifications Education: Bachelor's degree in MIS< IT related field or related experience Experience 3+years experience in customer service or technical support role 2+ years experience in a supervisory role Exceptional written and verbal communication skills Strong problem solving and analytical skills Strong interpersonal communication and customer service skills. Experience with Windows server infrastructures including Active Directory, Windows 2012/2016/2019 server, Office 365, Group Policy. Company overview Founded and headquartered in San Antonio in 1995, our company supports the data, security, and IT needs of every client with efficient, solution based services. Rx Technology has experienced tremendous growth over the last 29 years but continues to maintain the principles on which it was founded: integrity, reliability and a focus on client relationships.

Respond to Helpdesk Tickets: Address helpdesk tickets in a timely and professional manner, ensuring customer satisfaction. The Helpdesk Technician I is responsible for providing first-level technical support to end-users, resolving issues related to hardware, software, and other IT services. Follow

Retirement Plan Consultant II Corebridge Financial helps people make some of the most meaningful decisions they're ever going to make. We help them plan and take action to protect the future they envision and respond to some of life's most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client-centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees. The Retirement Plan Consultant will provide objective guidance that is aligned with the needs of plan sponsors and employees eligible for the applicable retirement savings plan. Incentive bonus opportunity is available based on factors including the achievement of pre-defined plan metrics and will also be evaluated on client satisfaction ratings. About the Role • Conduct individual and group presentations, in person or via video technology, to improve awareness of plan features and to grow plan assets. Presentations include enrollment meetings, age-based financial education meetings, and sophisticated financial literacy meetings as requested by the plan sponsor or determined by the applicable communication and education plan., • Actively participate in benefit fairs and new employee orientations., • Participate in the annual plan review and financial education planning process., • Assist Relationship Manager and/or District Vice President with targeted education to increase participation and deferral rates., • Meet with participants and eligible employees to educate employees regarding plan participation., • This is a salary paid position with bonus potential, • Competitive benefits package with immediate access to medical, dental, vision, life insurance and 401(k) plan with match, • Company-provided technology, including equipment, helpdesk assistance, client management and financial planning tools, • High school diploma or GED required; Bachelor's Degree preferred, • Series 7, Series 66 preferred and appropriate state insurance licenses required, • CFP, ChFC or similar designations desirable, • Must have excellent presentation skills, • Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being., • Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately., • Employee Assistance Program: Confidential counseling services and resources are available to all employees., • Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000., • Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work. Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to .

Job Description TITLE: IT User Support Specialist I or II POSITION CLASSIFICATION: Exempt DEPARTMENT: Information Technology POSITION REPORT TO: IT Support Assistant Manager SUMMARY: The User Support Specialist provides technical support to staff throughout the organization. This role includes responding to inquiries, diagnosing and resolving fundamental technical issues, and escalating more complex problems to advanced support teams. The ideal candidate will possess a customer-focused mindset, excellent communication skills, and a strong foundation in IT systems and software, along with at least two years of experience in a helpdesk or support role. SHIFT HOURS: 9am-5pm Education/Experience • Two years help desk experience required, • Microsoft 365 (Azure, Intune, Teams) experience is a plus, • IT certification, or some college is plus., • Strong verbal and written communication skills with a customer-focused mindset., • Basic understanding of computer systems, networks, and common software applications., • Ability to troubleshoot and resolve technical issues in a timely manner., • Excellent problem-solving and critical-thinking skills., • Ability to work independently and as part of a team., • Willingness to learn and stay current with technology trends and products., • Able to travel to all satellite office locations., • Respond to staff inquiries via phone, email, and chat, providing first-level technical support., • Troubleshoot and diagnose basic software and hardware issues, guiding users through step-by-step solutions., • Escalate complex issues to higher-level support teams when necessary., • Maintain detailed records of staff interactions, incidents, and resolutions using ticketing system., • Stay up to date on the latest technology and product offerings to provide knowledgeable support., • Collaborate with team members to continuously improve support processes and enhance staff satisfaction., • Setting up and configuring new devices, software, and user accounts., • Assist with basic training for users on company-supported software and applications., • Track and manage hardware inventory., • Maintain and update internal IT documentation Job Posted by ApplicantPro

Job Description Junior Azure Systems Administrator DTSI is seeking a Junior Azure Systems Administrator to be responsible for managing and maintaining the cloud infrastructure on the Microsoft Azure platform for the Air Force electronic Freedom of Information Act (eFOIA) program. This role involves ensuring the availability, performance, and security of Azure resources. The Junior Azure Systems Administrator provides support for the sustainment of the eFOIA production application within the current hosting environment at Cloud One. This requires continuous engagement and clear communication with the eFOIA PMO, eFOIA Functional Management Office (SAF/A6XA), and the hosting environment to perform support services. This critical position directly supports the eFOIA production environment to include the installation, upgrade, configuration, documentation, patching and performance of the eFOIA system. Duties & Responsibilities: • Manage Azure Resources: Oversee the deployment, configuration, and maintenance of Azure services, including virtual machines, storage accounts, and networking components, • Monitor and Optimize Performance: Continuously monitor the performance of resources and implement optimizations to improve efficiency and reduce costs, • Security Management: Implement and manage security measures to protect resources and data including identity and access management, encryption, and ensure compliance with industry standards, • Troubleshooting and Support: Provide advanced troubleshooting and support of the eFOIA program ensuring minimal downtime and quick resolution of problems, • Automation and Scripting: Develop and maintain automation scripts using PowerShell, Azure CLI, and other tools to streamline operations and improve consistency, • Collaboration: Work closely with development, security, and operations teams to ensure seamless integration and operation of Azure services. Provide all system administration support for migration to upgraded virtual servers running the latest Air Force approved version of Microsoft Server software, • Technical Specifications: Monitor operational functionality requirements and build technical specifications and requirements as needed, • System Components: Install, upgrade, configure, document, patch, and monitor the performance of the system components. Troubleshoot, and resolve issues regarding STIG compliance, Security and PKI authentication, mitigation of vulnerabilities derived from security scans, security incident management, and Time Compliance Network Order (TCNO) compliance, • Technical Solutions: Analyze, develop, test and implement elevated technical issues that require long-term fixes and solutions exceeding helpdesk capabilities, • Maintenance Actions: Develop, test, and execute Startup/Shutdown, Backup and Restore Procedures, • Configuration: Modify scripts, code, database queries, and custom applets to correct problems or provide functional capabilities required through the configuration control processes, • Application Maintenance: As necessary, provide major software upgrades, test new patches, administer hotfix solutions and write system and software test reviews, • Helpdesk Solutions: Assisting Tier 1 (SAF-CIO A6X) helpdesk personnel with elevated issues by validating and troubleshooting issues and Tier III via phone and web-based troubleshooting, • Software and Hardware Support: Troubleshoot known and unidentified software/hardware issues for possible solutions prior to elevating issues via trouble tickets to the Cloud One helpdesk, • Advanced Troubleshooting: Liaison with software vendor as needed for advanced troubleshooting, • Customization: Customize vendor supplied applications and databases to meet customer specifications, • Hosting: Coordinate with server hosting organization for sustainment and troubleshooting, • Server Requirements: Interpret, test, and implement security requirements for Microsoft IIS, Microsoft SQL Server, and the eFOIA application while providing server patching, security review, and coordinated server support as necessary, • Test Environment: Build and maintain Cloud One test environment to test, evaluate, document, and support implementation of eFOIA application upgrades, • Compliance: Uphold compliance with all federal and company policies and procedures to include GDPR, HIPAA, and PII., • Automation and Scripting: Maintain proficiency in scripting languages such as PowerShell or equivalent and experience with automation tools and frameworks to streamline cloud operations, • Continuous Learning: Commitment to continued Azure training, best practices, and industry trends, • Training: Participation in relevant continuing education certification programs, • Bachelor's Degree with 3 years of equivalent experience or 5 years of equivalent experience, • On-call/Weekend availability as required by program needs, • In-depth knowledge and proficiency in Azure services, including IaaS, PaaS, and SaaS and efficiency in managing Azure resources using Azure Portal, PowerShell, Azure CLI, and ARM templates, • Strong understanding of networking concepts, including virtual networks, VPNs, and load balancers, • Security and Compliance: Experience with Azure security best practices, including identity and access management, network security, and data protection, • Experience with Microsoft IIS, HTML, and Microsoft SQL Server, • Security Technical Implementation Guides (STIGs) proficiency, • Strong analytical skills to identify and address bottlenecks and other operational challenges, • Excellent verbal and written communication skills to effectively convey technical concepts to both technical and non-technical stakeholders and strong interpersonal skills to collaborate with cross-functional teams and drive initiatives forward, • Active secret security clearance, • DoD 8570 IAT Level II Certification: Security+ Inclusion & Diversity DTSI is an Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Disclosure DTSI is an equal opportunity employer that uses E-Verify to confirm work authorization. Background investigations may be conducted to determine applicant's eligibility for a Department of Defense security clearance. EEOC Know Your Rights Why DTSI DTSI has built an unwavering reputation of delivering cutting-edge IT solutions with a focus on exceeding customer expectations and a relentless drive to be the best in the industry. Our success, undoubtedly, is a direct result of our people. We are intentional in seeking individuals who are hard-working, disciplined, visionary, and approach all tasks and interactions with an attitude of excellence. If this is you, we invite you to join Team DTSI! Benefits • 401(k) Retirement Plan with Employer Contribution, • Paid Vacation Time, • Paid Federal Holidays, • Paid Sick Leave, • Health Insurance, • Dental & Vision Insurance, • Short and Long Term Disability, • Life Insurance, • Supplemental Insurance (Accidental, Hospital Confinement, Cancer Assistance, Critical Illness) If you are unable to use our online application to apply for this position, please use one of the following options to submit your resume and qualifications: Email : with job title in Subject line Mail to our corporate office: DTSI 212 N. Alamo St. San Antonio, TX 78205 Attn: Recruiting - [job title]

Job Description This position has a hybrid schedule and will be required to be on site at our Bulverde, New Braunfels and San Antonio locations as needed. PRIMARY FUNCTION/RESPONSIBILTY Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology-related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. This role blends a unique balance of team leadership, technical acumen, and IT Service Management (ITSM) to enhance service delivery, overall support performance, and operational success of the helpdesk team. ESSENTIAL DUTIES AND RESPONSIBILITIES • Primary dispatch of all incoming tickets between level one technicians, specialists (Cybersecurity Analysts, Infrastructure Engineer, Data team), and IT leadership within the organization, meeting given SLAs, • Collaborate with Tier 1 and Specialists to ensure seamless helpdesk support., • Serve as Tier 2 escalation point for technicians for all IT tickets, including escalating to specialists, and/or leadership when appropriate., • Provide support for escalated service requests and issues related to endpoints, cellphones, software, and other hardware, as determined by IT leadership, via multiple modalities (phone, email, Teams, and in-person) based on the individual preferences of internal and external customers and IT policy and procedures., • Serve as an educational resource for IT Technicians for issues requiring additional troubleshooting., • Communicate all IT requests (written and oral) within an electronic system to track tickets., • Assist in the development and implementation of advanced support documentation and training material., • Communicate with IT leadership regarding potential root causes of influx of tickets or issues as seen across IT landscape., • Escalate high-priority requests appropriately to the Cybersecurity Analyst, IT Infrastructure Engineer, or IT leadership as necessary., • Provide excellent customer service, communicating timelines and next steps on the issue that is being resolved., • Provide feedback to Director of IT regarding areas of improvement and issues that the helpdesk team is facing., • Install, modify, and repair computer hardware and software as needed., • Serve as an internal resource in evaluating hardware issues and appropriate resolutions., • Clean-up/reset computers utilizing scripting, Intune and RMM policy to remove unwanted or unwarranted software, returning to initial system delivery state., • Run diagnostic programs to resolve problems as designated and approved in communication with IT leadership., • Diagnose basic technical problems with endpoint connectivity to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems to provide initial documentation to specialists as needed., • Coordinate the preparation of equipment for new hires and staff transferring internally., • Coordinate the retrieval of equipment for staff that are at the end of their employment with the organization., • Serve as secondary point of contact for Human Resources team for administrative tasks (including but not limited to account shutdown for end of employment, coordination of equipment retrieval, delegations of account changes for internal changes, and new hire set ups (hardware and profiles)., • Set up computers and equipment as requested for routine business needs, • Work alongside the Director of Technology, VP of IT, and specialists to improve the existing posture of the organization, including but not limited to PowerShell scripts, Intune policy, and RMM policy., • Pick up or move light equipment, • Travel as needed (30%) between facilities in San Antonio, New Braunfels, and Bulverde, TX, • Meet and coordinate with vendors and provide them with appropriate access to facilities for service needs., • Work independently on special projects under the direction of the Director of IT and/or VP of IT, • As assigned, act as part of a Cybersecurity Incident Response Team under the direction of the Cybersecurity Analyst and IT management Required: • Associate degree from an accredited college or university in technology or related field., • 2+ years’ applicable IT experience (troubleshooting in software, hardware and network issues), • 2+ years’ experience in Entra/Office 365 Admin centers, • Bachelor’s Degree from an accredited college or university in technology or related field., • 4+ years’ applicable experience, • 1+ years in patch management/policy creation, • Certifications: ITIL v4 Foundations, CompTIA A+, Microsoft and/or Google IT Support Certificate, • Body mobility to stoop, kneel, bend, reach, and walk., • Light to moderate lifting., • Must have the ability to communicate both verbally and in writing., • Must have the ability to give and receive verbal and written instructions (with or without hearing aids)., • Must have fine vision, sustained vision, and peripheral vision (with or without glasses)., • Light and ventilation are found in a typical home setting., • Campuses are smoke-free, except on permitted campuses in designated areas. Supervised by: Director of IT Supervises: N/A

Job Responsibilities could include:Image/ Reimage Laptop-Desktops Desk setup moves Computer refresh equipment swaps/migrations Break Fix activity Application installations Simple Troubleshooting Equipment deliveries and setup Specific Job RequirementsCustomer service experience a huge plus Strong co

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Work closely with your t

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Work closely with your team to maintain high performance and efficiency.

Other duties include manage daily responsibilities with a focus on quality and efficiency, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, maintain accurate records and documentation, al

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include provide excellent service to customers a

Other duties include respond promptly to inquiries and resolve basic issues, adapt to shifting priorities and business needs, manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, provide excellent service to customers and team membe

Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential. We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees. Work closely with your team to maintain high performance and efficiency.

To excel in this position, you should have a willingness to learn and adapt, good communication skills, reliability and strong work ethic, basic computer literacy, a positive and cooperative attitude, and the ability to follow directions. Other duties include manage daily responsibilities with a foc