It helpdesk jobs in San Antonio, TexasCreate job alerts

Role Description The IT Systems & Technology Specialist serves as Windmill Wellness’s on-site infrastructure and technology lead, working in close partnership with our Managed Service Provider (MSP). While the MSP provides remote systems management and helpdesk support, this role owns the physical execution, reliability, and standardization of IT systems across all locations. In addition to maintaining core infrastructure, this role plays a key part in advancing Windmill’s technology maturity—identifying and supporting opportunities to improve workflows through automation, AI-enabled tools, and enhancements to data and reporting capabilities. This is a hands-on position that intentionally divides time between Windmill Wellness Ranch in Canyon Lake and our San Antonio outpatient clinic locations, ensuring consistent infrastructure standards, operational readiness, and scalable technology foundations as the organization grows. About Windmill Windmill Wellness was recently acknowledged amongst San Antonio Express-News’ Top Workplaces in 2025. Windmill Wellness is recognized by the State of Texas as a COSPD (co-occurring psychiatric disorders) inpatient and outpatient treatment center specializing in trauma therapies, substance use disorders and mental health serving patients from all over the United States. Our treatment approach focuses on addressing underlying issues instead of relying on a "band-aid" fix. Healing the body, mind and spirit requires specialty and highly educated staff trained to deal with the core issue, which is never the substance that is being abused. Our mission is to improve the physical, spiritual and emotional health of the individual and their family through an integrated healing system including the latest technologies, group support, nursing, psychiatry, and intensive therapy. Responsibilities Onsite IT & Infrastructure Support • Collaborate with our MSP and serve as the on-site owner of physical IT infrastructure across Windmill Wellness Ranch and outpatient clinics., • Provide hands-on support for hardware, connectivity, and physical systems to ensure smooth daily operations. Physical Infrastructure & Hardware • Install, maintain, troubleshoot, and replace on-site IT equipment, including:, • Laptops, desktops, mobile devices, and printers, • Cameras, access control systems, and AV equipment, • Networking hardware (routers, switches, cabling, Wi-Fi access points), • Perform device setup, swaps, and decommissioning for staff., • Intentionally divide time between Windmill Wellness Ranch in Canyon Lake and San Antonio outpatient clinic(s)., • Provide on-site coverage during clinic openings, expansions, and periods of elevated operational need., • Support IT setup and readiness for new outpatient locations, including:, • Physical network setup and testing, • Device deployment and printer configuration, • Camera and AV installation and testing, • Execute on-site components of IT security and access controls (device security, camera placement, badge/door access systems)., • Manage physical aspects of staff onboarding and offboarding (device handoff/return, access removal)., • Stay informed on emerging IT, AI, and automation tools relevant to healthcare operations., • Identify and propose practical technology-driven improvements that enhance workflow efficiency, reporting capabilities, and operational performance., • Support implementation of AI tools, workflow automation initiatives, and enhancements to Windmill’s data infrastructure., • Identify recurring issues, gaps, and risks in on-site IT infrastructure., • Propose practical, on-the-ground improvements to increase reliability, usability, and consistency., • Support execution of approved IT improvements (hardware upgrades, layout changes, standardization)., • Maintain basic documentation for physical IT systems, layouts, and configurations., • Train staff on proper use and care of equipment and basic IT hygiene., • Flag trends or recurring issues for leadership awareness. Ideal Qualifications/Requirements • 3+ years of hands-on IT support or infrastructure experience (multi-site environment preferred)., • Demonstrated experience installing, troubleshooting, and maintaining hardware, networking equipment (routers, switches, Wi-Fi access points), and other physical IT systems., • Experience supporting security systems such as cameras, badge/access control, and device lifecycle management., • Working knowledge of HIPAA compliance and healthcare IT environments (EMR/EHR systems preferred)., • Demonstrated interest or experience in AI tools, workflow automation, data systems, or other emerging technologies that improve operational efficiency., • Proven ability to proactively identify recurring IT issues and implement practical, scalable improvements that increase reliability and reduce downtime., • Strong organizational skills with the ability to manage multiple priorities independently in a fast-paced environment., • Excellent communication skills and the ability to build trust across clinical and operational teams., • Ability and willingness to rotate between Canyon Lake and San Antonio locations; reliable transportation required.

Job Description Responsible for managing incoming service requests, prioritizing tickets, and dispatching technical resources to ensure timely resolution of IT issues. Contact customers for onsite work, and schedules technical staff as needed. Acts as the first point of contact for internal and external customers, maintaining professional and clear communication. Essential Duties Monitor ticketing system and assign tasks to appropriate technicians. Communicate with clients regarding status updates and scheduling Maintain accurate records of service requests and resolutions Collaborate with Help Desk team to meet SLA targets. Escalate complex issues to senior technical staff when necessary. Schedule resources for onsite visits, installations and projects. Education and Experience High School diploma or equivalent, IT related coursework preferred. 1+ years in a customer service or technical support environment. Skills Strong organizational and multitasking abilities. Excellent verbal and written communication. Familiarity with IT ticketing systems and basic troubleshooting. Physical/Other Requirements Ability to sit or stand for extended periods. Frequent use of computer and phone systems.

Job Description Overview System Administrator Location: Hurlburt Field, FL, JBSA, TX, and Keesler AFB, MS Job Status: Full time Clearance: Secret Astrion has an exciting opportunity coming up for a System Administrator to join our team and support the 39th Information Operations Squadron (39 IOS). We are preparing to hire for Journeyman, Senior, and SME levels. We anticipate a start date in March/April 2026. Cyber Operations Formal Training Support III (CyOFTS III) is a Cyber Schoolhouse program supporting delivery, development, and sustainment of cyber training across operationally relevant mission sets. The team supports instruction, curriculum and content development, training operations, and program execution at multiple Air Force and joint training locations. REQUIRED QUALIFICATIONS / SKILLS • Active secret clearance, • Education and experience will depend on the labor category level., • Previous SA experience is required., • IAT/M level III certification, • Perform system administration duties consistent with the System Administration labor category., • Provide senior system administration expertise consistent with the SME experience requirement (8 years)., • Maintain and apply required IAT/M certification level (II or III) within the scope of assigned duties., • Support system administration functions aligned to applicable DCWF work roles (System Administrator; Database Administrator; Enterprise Architect; Systems Developer; Systems Requirements Planner)., • Document system configurations, changes, and support actions as applicable., • You will understand system administration and cloud technology concepts and methodologies at the associate level with knowledge equivalent to: CompTIA Security+, VMWare Certified Professional-Data Center Virtualization, Microsoft, Administering Windows Server Hybrid Core Infrastructure, or similar certifications., • You will install, troubleshoot, and maintain physical server hardware including, but not limited to: hard drives, Random Array of Independent Discs (RAID) controller, and RAM., • You will install, troubleshoot, and maintain storage systems and hypervisors including, but not limited to Elastic Sky X Integrated (ESXi)., • You will install, troubleshoot, and maintain server software and server operating systems and existing databases including, but not limited to: Active Directory, file shares, and Windows Deployment Server., • You will create and manage user accounts, computer accounts, security groups, distribution lists and group policies and transfer data between networks for users., • You will create Scripts to automate tasks including, but not limited to: PowerShell, Bash, and Python., • You will install, troubleshoot, and maintain Learning Management System software including, but not limited to: Question Mark and Moodle along with Virtual Desktop Infrastructure (VDI) solutions., • You will provide Persistent Cyber Training Environment (PCTE) support including but not limited to: Local Trusted Agent (LTA) duties, account requests, and being the PCTE Helpdesk Liaison., • You will install, troubleshoot, and maintain the building access control systems including, but not limited to: server maintenance, building the Virtual Machines, and renewing the licenses.