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About Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. The Opportunity: In joining Mastery as an English Teacher you will work with your students to foster their development in critical thinking, questioning, critiquing, and understanding the written word. It is well-documented that the opportunity gap in the United States is a literacy gap and by taking on the mantle of an English Teacher you will work daily to set our students up for long-term success and ensure they get a world-class education. As an English Language Arts teacher we know you love reading and writing intrinsically and have unwavering belief in holding the bar high for all readers. Ideally, you have familiarity with structured literacy instruction and you are eager to teach the building blocks of strong reading and writing practices. You and your students engage with robust core curriculum that supports the science of reading, with time spent on rigorous reading and writing aligned to grade level standards. Additionally, teachers should be prepared to lead intervention courses to support unfinished learning to ensure students have all of the skills they need to meet grade level and ultimately graduation requirements to set them up for post-secondary success. At Mastery we value Continuous Improvement and want you to learn and grow in your craft. We utilize a team of Assistant Principals, central-office coaches, and school-based content teams to provide every teacher coaching and feedback. We have professional development or peer collaboration time built into our staff calendar. Duties and Responsibilities: • Commit to ongoing professional development in the spirit of continuous improvement, • Develop and implement rigorous and appropriate lesson plans, assignments, and assessments in cooperation with Mastery school-based leadership and curricular resources developed by Mastery’s Central Office Academic Team, • Work closely with school leaders to analyze student assessment data to measure progress and use data to inform instruction, • Collaborate in grade level teams to discuss student work, share best practices, plan events for joy and humor, and ensure student mastery of standards, • Engage families in their children’s education by building relationships and maintaining regular communication, • Demonstrate genuine interest, belief, and care for students’ personal and academic success, • Commit to professional growth, self-reflection, a receptiveness to feedback, and a desire to continuously improve Education, Experience, and Skills: • Bachelor’s degree required with a record of personal, professional, and/or academic achievement, • Teacher certification - completed or in process, • Demonstrated expertise in subject area, • Commitment to and experience working with underserved communities, • Determination to drive student achievement and set high expectations for all students, • The ability to motivate, support, and challenge students in a student-centered, standards-driven classroom community, • A positive mindset and a drive for personal excellence, • Solutions-oriented resiliency to respond positively and effectively to challenges, • Outstanding instructional skills driven by data and delivered through rigorous and engaging strategies Physical Requirements: • Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at a computer monitor, using a keyboard/mouse, and typing. Salary and Bonus Information: • This role is eligible for a $5,000 bonus as well as up to $5,000 for relocation expenses! We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help you navigate various benefits-related topics. ___! Annual Calendar: As you plan to make Mastery your new work home, please feel free to review our ___. We like to think our calendar is a benefit of working here too! Why You Should Apply: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Job Description Position Summary The Facilities Administrator will be responsible for assisting both the IT and Facilities departments. The objective of this position is to ensure that CFF’s IT equipment and facilities operate efficiently by providing employees with optimal working conditions. This is a full-time, hourly position. This role requires being onsite two days a week at our Audubon office, one day at the Hatboro office, and one day at other office locations as business needs arise. Required Qualifications: • High School Diploma or GED, • One or more years of experience in Information Technology, preferably in a healthcare settingPreferred Qualifications:, • Bachelor’s degree in Information Technology or a related field, • Proficient with Microsoft Office SuiteFacilities Department Responsibilities:, • Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments, • Travel to the various CFF locations for Facilities maintenance and emergencies, • Manage the upkeep of equipment and supplies to meet health and safety standards, • Inspect buildings’ structures to determine the need for repairs or renovations, • Review utilities consumption and plan ways to minimize costs, • Control activities like parking space allocation, waste disposal, building security, etc., • Allocate office space according to needs, • Review supply orders for all CFF office locations, • Monitor, review and negotiate services for office locations including cleaning services and water delivery, • Track and negotiate service contracts, • Keep financial and non-financial records, • Maintain inventory of all equipment and furniture, • Perform analysis and forecasting for the Facilities department IT Department Responsibilities:, • Manage the onboarding process for all new hires – create accounts, prepare equipment, train, and maintain tracking spreadsheets., • Manage the termination process for exiting staff – coordinate the return of equipment and process once received., • Travel in your own vehicle to the various CFF locations to meet with staff for training, assistance or deploying equipment, • Respond to all Helpdesk tickets within one business day – triage and assist or delegate., • Maintenance of tracking systems, including Asset Database, Receipts for Company Property, phone allowance forms, Ruby directory., • Maintenance of IT equipment both onsite and remotely., • Provide onsite IT assistance at all CFF office locations., • Set up equipment to agency standards, • Dispose of outdated equipment, • Obtain quotes and purchase equipment according to agency needs and budgets., • Utilize computer equipment, computer software (such as Carelogic, ETO, Microsoft Office), and office equipment (such as phone, printer/scanner/fax machines)Other Responsibilities:, • Assist with other agency projects and initiatives, • Implement changes and best practices for the IT and Facilities departments, • Use and implement the 5 core values of Trauma-Informed Care in all work practices – Safety, Trustworthiness, Choice, Collaboration, & Empowerment., • Other duties as assigned.Work Environment:, • Standard office environment, • Demonstrate ongoing availability to work a hybrid schedule with 4 required in-office days per week., • This role requires being onsite two days a week at our Audubon office, one day at the Hatboro office, and one day at other office locations as business needs arise., • Pay starting at $18-19 an hour, • Annual Salary Increase and Bonus, • Flexible Hybrid Schedule allows for Work/Life Balance, • Medical and Vision Benefits offered on first day of employment, 3 plan options offered by Independence Blue Cross, • Dental Benefits offered on first day of employment, 2 plan options offered by Guardian, • Ancillary Benefits offered on first day of employment, such as Accident, Critical Illness, Cancer, Short Term Disability, • Employer Paid Long Term Disability and $50,000 Life Insurance Policy, • 9 Paid Holidays, • 17 days of Paid Time Off with additional days added through years of service, • Paid Parental Leave, • Tuition Reimbursement, • 401K plan with company match and profit sharing, • Mileage and Expense reimbursement for travel and training, • Company Issued Equipment Powered by JazzHR lqlvs71R8j

Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline. Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking. Must have good analytical skills Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed Supporting various projects as needed 8-5p EST All virtual right now, but plans to transition into the office eventually; local to be in the office Interview process - 1st with manager, 2nd with direct leader and his leaders Looking for those with any customer service experience those who worked with any program (not necessarily Issuetrack) This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate. Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor. Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly. Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.

Job DescriptionDescription: In this role, your primary focus will be on identifying and acquiring new customers for Arraya’s Staffing Services, while also engaging with existing customers who utilize other offerings and services. You will develop a deep understanding of Arraya’s product and service offerings to ensure you can effectively communicate their value and align solutions to each client’s unique requirements. Acting as a trusted advisor, you will build and maintain strong relationships by staying informed about industry trends and proactively presenting Staffing Service solutions to address complex IT challenges. Additionally, you will lead efforts to pursue new business opportunities and expand contracts within current accounts. You will represent Arraya in all sales-related activities, serving as a key point of contact between the company and its clients. Monitoring client satisfaction will be a critical aspect of your responsibilities, as you will collaborate with the Customer Experience (CX) Team to maintain a high level of service quality and ensure deliverables meet or exceed client expectations. Supervisory Responsibilities • Develop a comprehensive understanding of Arraya’s Staffing Services offerings to effectively promote and align them with client needs and preferences., • Primarily focus on acquiring new clients, while also encompassing responsibilities for selling additional services to select existing customers., • Build and maintain client relationships by acting as an advisor on industry trends and how Arraya’s Staffing Service product and service offerings can be leveraged for positive outcomes., • Anticipates client needs, develop, and present proposed Staffing Service solutions to client’s complex IT issues., • Identify and lead the pursuit of targeted new business and contract expansion opportunities within current accounts., • Acts as the liaison between the company and client for all sales activities., • Monitors client satisfaction with contracted deliverables and works with the CX Team to achieve and maintain a high level of customer satisfaction. Sales & Revenue Growth • Drive sales of Staffing Services solutions for new and existing clients., • Meet or exceed quarterly and annual sales quotas., • Serve as the primary Staffing Services point of contact for assigned accounts., • Collaborate with Account Executives on existing accounts to develop and implement strategies that engage Staffing Services decision makers., • Build and maintain strong, long-term client relationships., • Understand the full suite of Staffing Services offerings (e.g., IT infrastructure, helpdesk support)., • Work with pre-sales engineers or solution architects to develop and present tailored solutions., • Work in partnership with operations, service delivery, and technical teams to facilitate effective onboarding and ensure high-quality service delivery., • Maintain accurate sales pipeline data in CRM systems (e.g., Salesforce)., • At least three (3) years selling in the Staffing Services space., • Knowledge of Staffing Services trends and products; technical sales experience necessary., • Established methods for hunting and prospecting., • Proven sales experience with Enterprise and Commercial accounts., • Extensive and expert knowledge of customer account management and proven experience in seeking and securing new business., • Strong interpersonal skills., • Exceptional written and verbal communication skills., • Familiarity with data analysis and reporting., • Experience with complex consultative sales., • Sales experience with IT Infrastructure and OEM/ISV hardware/software a plus., • High school diploma or equivalent, • Full-Time, • Remote, • 40 hours per week, • Monday through Friday, • Prolonged periods of being in a stationary position while working on a computer, • Must be able to move and/or lift up to 40 pounds at times, • Must be comfortable operating a computer and/or other office productivity machinery Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change and/or be modified at any time.

Job DescriptionBenefits: • 401(k), • Company parties, • Competitive salary, • Dental insurance, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Profit sharing CamaPlan is seeking a versatile IT professional who can wear many hats. The role will primarily focus on software development and database work, but also includes responsibilities that range from helpdesk support to project management tasks. This is a hands-on position for someone who enjoys solving problems, learning new systems, and contributing wherever the IT team needs support. Location: On-site, Ambler, PA (no remote option) Work Arrangement: This is a full-time, in-office position. Remote work is not available. Key Responsibilities • Software Engineering & Databases, • Design, develop, and maintain internal applications and integrations., • Build and maintain APIs, • Build and maintain SQL Server stored procedures., • Support database normalization, optimization, and secure coding practices., • Document code and technical changes for internal knowledge sharing., • Perform all levels of code and database testing, • Helpdesk & IT Support, • Provide end-user support for IT issues (hardware, software, accounts)., • Assist with troubleshooting and escalation of technical problems., • Provide application support., • Contribute to improving IT processes and documentation., • Project Coordination & Management, • Work with stakeholders to gather requirements and track progress., • Coordinate tasks with other developers, IT staff, and external vendors., • Support testing, validation, and staged rollout of enhancements., • Ensure projects align with compliance and security standards., • Use Jira to manage tasks and track progress.Required Qualifications, • Bachelors degree in Computer Science, IT, or equivalent experience., • 3+ years of software development experience., • Proficiency in VB.NET, C#, or similar object-oriented languages., • Strong knowledge of SQL Server and T-SQL., • Hands-on experience with Azure and Azure DevOps (including pipelines, repos, and deployments)., • Experience with Git or other version control systems., • Experience with Jira or other ticketing/project management systems., • Ability to balance multiple responsibilities and shift between tasks.Preferred Skills, • Experience with IT support, ticketing systems, or helpdesk workflows., • Familiar with project management best practices., • Understanding of cybersecurity and compliance requirements., • Familiarity with financial systems, asset management, or related industries.Personal Attributes, • Flexible and adaptable; comfortable working across different areas of IT., • Strong problem-solving skills and attention to detail., • Ability to work independently and within a team., • Clear communicator who can work with both technical and non-technical staff., • Self-motivated and ready to take ownership of tasks., • Willingness to learn and adapt in a fast-moving environment.

Job DescriptionDescription: In this role, your primary focus will be on identifying and acquiring new customers for Arraya’s Managed Services, while also engaging with existing customers who utilize other offerings and services. You will develop a deep understanding of Arraya’s product and service offerings to ensure you can effectively communicate their value and align solutions to each client’s unique requirements. Acting as a trusted advisor, you will build and maintain strong relationships by staying informed about industry trends and proactively presenting Managed Service solutions to address complex IT challenges. Additionally, you will lead efforts to pursue new business opportunities and expand contracts within current accounts. You will represent Arraya in all sales-related activities, serving as a key point of contact between the company and its clients. Monitoring client satisfaction will be a critical aspect of your responsibilities, as you will collaborate with the Customer Experience (CX) Team to maintain a high level of service quality and ensure deliverables meet or exceed client expectations. Supervisory Responsibilities • Develop a comprehensive understanding of Arraya’s Managed Services offerings to effectively promote and align them with client needs and preferences., • Primarily focus on acquiring new clients, while also encompassing responsibilities for selling additional services to select existing customers., • Build and maintain client relationships by acting as an advisor on industry trends and how Arraya’s Managed Service product and service offerings can be leveraged for positive outcomes., • Anticipates client needs, develop, and present proposed Managed Service solutions to client’s complex IT issues., • Identify and lead the pursuit of targeted new business and contract expansion opportunities within current accounts., • Acts as the liaison between the company and client for all sales activities., • Monitors client satisfaction with contracted deliverables and works with the CX Team to achieve and maintain a high level of customer satisfaction. Sales & Revenue Growth • Drive sales of Managed Services solutions for new and existing clients., • Meet or exceed quarterly and annual sales quotas., • Serve as the primary Managed Services point of contact for assigned accounts., • Collaborate with Account Executives on existing accounts to develop and implement strategies that engage Managed Services decision makers., • Build and maintain strong, long-term client relationships., • Understand the full suite of Managed Services offerings (e.g., IT infrastructure, helpdesk support)., • Work with pre-sales engineers or solution architects to develop and present tailored solutions., • Work in partnership with operations, service delivery, and technical teams to facilitate effective onboarding and ensure high-quality service delivery., • Maintain accurate sales pipeline data in CRM systems (e.g., Salesforce)., • At least three (3) years selling in the Managed Services space., • Knowledge of Managed Services trends and products; technical sales experience necessary., • Established methods for hunting and prospecting., • Proven sales experience with Enterprise and Commercial accounts., • Extensive and expert knowledge of customer account management and proven experience in seeking and securing new business., • Strong interpersonal skills., • Exceptional written and verbal communication skills., • Familiarity with data analysis and reporting., • Experience with complex consultative sales., • Sales experience with IT Infrastructure and OEM/ISV hardware/software a plus., • High school diploma or equivalent, • Full-Time, • Remote, • 40 hours per week, • Monday through Friday, • Prolonged periods of being in a stationary position while working on a computer, • Must be able to move and/or lift up to 40 pounds at times, • Must be comfortable operating a computer and/or other office productivity machinery Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change and/or be modified at any time.

Job DescriptionDescription: In this role, your primary focus will be on identifying and acquiring new customers for Arraya’s Managed and Staffing Services, while also engaging with existing customers who utilize other offerings and services. You will develop a deep understanding of Arraya’s product and service offerings to ensure you can effectively communicate their value and align solutions to each client’s unique requirements. Acting as a trusted advisor, you will build and maintain strong relationships by staying informed about industry trends and proactively presenting Managed and Staffing Service solutions to address complex IT challenges. Additionally, you will lead efforts to pursue new business opportunities and expand contracts within current accounts. You will represent Arraya in all sales-related activities, serving as a key point of contact between the company and its clients. Monitoring client satisfaction will be a critical aspect of your responsibilities, as you will collaborate with the Customer Experience (CX) Team to maintain a high level of service quality and ensure deliverables meet or exceed client expectations. Supervisory Responsibilities • Develop a comprehensive understanding of Arraya’s Managed and Staffing Services offerings to effectively promote and align them with client needs and preferences., • Primarily focus on acquiring new clients, while also encompassing responsibilities for selling additional services to select existing customers., • Build and maintain client relationships by acting as an advisor on industry trends and how Arraya’s Managed and Staffing Service product and service offerings can be leveraged for positive outcomes., • Anticipates client needs, develop, and present proposed Managed and Staffing Service solutions to client’s complex IT issues., • Identify and lead the pursuit of targeted new business and contract expansion opportunities within current accounts., • Acts as the liaison between the company and client for all sales activities., • Monitors client satisfaction with contracted deliverables and works with the CX Team to achieve and maintain a high level of customer satisfaction., • As required, may participate in contract renewal efforts on large multi-year contracts. Expectations Sales & Revenue Growth • Drive sales of Managed and Staffing Services solutions for new and existing clients., • Meet or exceed quarterly and annual sales quotas., • Serve as the primary Managed and Staffing Services point of contact for assigned accounts., • Collaborate with Account Executives on existing accounts to develop and implement strategies that engage Managed and Staffing Services decision makers., • Build and maintain strong, long-term client relationships., • Understand the full suite of Managed and Staffing Services offerings (e.g., IT infrastructure, helpdesk support)., • Work with pre-sales engineers or solution architects to develop and present tailored solutions., • Work in partnership with operations, service delivery, and technical teams to facilitate effective onboarding and ensure high-quality service delivery., • Maintain accurate sales pipeline data in CRM systems (e.g., Salesforce)., • At least three (3) years selling in the Managed and/or Staffing Services space., • Knowledge of Managed and Staffing Services trends and products; technical sales experience necessary., • Established methods for hunting and prospecting., • Proven sales experience with Enterprise and Commercial accounts., • Extensive and expert knowledge of customer account management and proven experience in seeking and securing new business., • Strong interpersonal skills., • Exceptional written and verbal communication skills., • Familiarity with data analysis and reporting., • Experience with complex consultative sales., • Sales experience with IT Infrastructure and OEM/ISV hardware/software a plus., • High school diploma or equivalent, • Full-Time, • Remote, • 40 hours per week, • Monday through Friday, • Prolonged periods of being in a stationary position while working on a computer, • Must be able to move and/or lift up to 40 pounds at times, • Must be comfortable operating a computer and/or other office productivity machinery Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change and/or be modified at any time.

Job Description Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience! This role operates on a rotating Standard Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements: • Earliest shift: 8:00 AM – 6:00 PM What You'll Do: • Deliver real-time, empathetic support across chat, email, and phone., • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges., • Guide players through promos, loyalty programs, and game rules., • Investigate and escalate complex bugs, fraud signals, or account concerns., • Propose smarter processes and help evolve our internal knowledge base., • Thrive in multiple systems, queues, and workflows—without skipping a beat., • Investigate and escalate technical bugs, account issues, or fraud risks as needed., • Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues., • Proactively contribute to a positive, collaborative team culture., • 1+ years of customer service experience (call center, helpdesk, or online support preferred)., • Strong communication skills, especially written—tone, grammar, and clarity matter., • Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting., • Highly reliable, self-motivated, and able to adapt in a fast-paced environment., • Flexible schedule, including availability for weekends, evenings, and holidays., • Experience or interest in sports betting and major U.S. sports is a major plus. This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $18.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $19.50 to $24.00 per hour. There's no fixed timeline for tier progression — it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York). Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting. Benefits: • Discretionary annual company bonus (Eligibility Varies by Role), • 401(k) plan with 100% company match on the first 4%, • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance, • Paid Time Off (Eligibility Varies by Role), • Employee Assistance Program (EAP)Pay Range$18—$24 USDWhat Makes Us Great:, • Comprehensive compensation, • Work-life balance initiatives, • Autonomy – we embrace personal freedom and responsibility, • Creativity – we are open to new ideas of how we can be better, • Growth – we want you to develop personally as well as professionally, • Top-notch professionals who are passionate about what they do Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability. Be at the forefront of this ground-breaking industry! Apply now!

Job Description Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience! This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements: • Swing Shift: 6:00 PM – 4:00 AM What You'll Do: • Deliver real-time, empathetic support across chat, email, and phone., • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges., • Guide players through promos, loyalty programs, and game rules., • Investigate and escalate complex bugs, fraud signals, or account concerns., • Propose smarter processes and help evolve our internal knowledge base., • Thrive in multiple systems, queues, and workflows—without skipping a beat., • Investigate and escalate technical bugs, account issues, or fraud risks as needed., • Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues., • Proactively contribute to a positive, collaborative team culture., • 1+ years of customer service experience (call center, helpdesk, or online support preferred)., • Strong communication skills, especially written—tone, grammar, and clarity matter., • Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting., • Highly reliable, self-motivated, and able to adapt in a fast-paced environment., • Flexible schedule, including availability for weekends, evenings, and holidays., • Experience or interest in sports betting and major U.S. sports is a major plus. This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $18.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $19.50 to $24.00 per hour. There's no fixed timeline for tier progression — it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York). Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting. Benefits: • Discretionary annual company bonus (Eligibility Varies by Role), • 401(k) plan with 100% company match on the first 4%, • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance, • Paid Time Off (Eligibility Varies by Role), • Employee Assistance Program (EAP)Pay Range$18—$24 USDWhat Makes Us Great:, • Comprehensive compensation, • Work-life balance initiatives, • Autonomy – we embrace personal freedom and responsibility, • Creativity – we are open to new ideas of how we can be better, • Growth – we want you to develop personally as well as professionally, • Top-notch professionals who are passionate about what they do Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability. Be at the forefront of this ground-breaking industry! Apply now!

About Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. The Opportunity: In joining Mastery as an English Teacher you will work with your students to foster their development in critical thinking, questioning, critiquing, and understanding the written word. It is well-documented that the opportunity gap in the United States is a literacy gap and by taking on the mantle of an English Teacher you will work daily to set our students up for long-term success and ensure they get a world-class education. Starting in 7th Grade and continuing through 12th Grade our students engage in thematic units while learning to comprehend and analyze complex grade-level texts as required by the Common Core State Standards. Students read, analyze, and write about nonfiction, literature, and poetic texts. Your passion for literature and language arts will spur your students to discover their own voices, better understand their world, and interpret and process the feelings and experiences they live. At Mastery we value Continuous Improvement and want you to learn and grow in your craft. We utilize a team of Assistant Principals, central-office coaches, and school-based content teams to provide every teacher coaching and feedback. We have professional development or peer collaboration time built into our staff calendar . You will receive professional development annually and have a professional development allowance to use to further your growth. Duties and Responsibilities: • Drive student achievement and set high expectations for all students, • Commit to professional growth, self-reflection, a receptiveness to feedback, and a desire to continuously improve, • Implement rigorous and appropriate lesson plans, assignments, and assessments in cooperation with Mastery school-based leadership and curricular resources developed by Mastery’s central office Academic Team, • Work closely with school leaders to analyze student assessment data to measure progress and use data to inform instruction, • Collaborate in grade level teams to discuss student work, share best practices, plan events for joy and humor, and ensure student mastery of standards, • Engage families in their children’s education by building relationships and maintaining regular communication, • Demonstrate genuine interest, belief, and care for students’ personal and academic success, • Respond positively and effectively to challenges with a solutions-oriented resiliency Education, Experience, and Skills: • Bachelor’s degree required with a record of personal, professional, and/or academic achievement, • Teacher certification - completed or in process, • Demonstrated expertise in subject area, • Outstanding instructional skills driven by data and delivered through rigorous and engaging strategies Physical Requirements: • Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at a computer monitor, using a keyboard/mouse, and typing. Salary and Bonus Information: • This role is eligible for a $2,000 bonus as well as up to $5,000 for relocation expenses!, • New teachers start at $60,000, with Mastery offering up to $82,000 based on experience and education. Salaries range from $60,000 to $111,000, with growth opportunities as your career progresses. #masteryschools Mastery's Benefits Package: We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as a Benefits VIP Helpdesk to help you navigate various benefits-related topics. ___! Annual Calendar: As you plan to make Mastery your new work home, please feel free to review our ___. We like to think our calendar is a benefit of working here too! Why You Should Apply: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Job Description In today's dynamic worksites, seamless collaboration between people and machines is essential. FORT's platform ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities. While autonomous machines offer significant advantages, they also introduce new safety challenges. FORT addresses these concerns by providing solutions such as the Wireless E-Stop, which allows operators to instantly stop any machine from a safe distance, enhancing safety during emergencies. Additionally, FORT's Safe Remote Control enables operators to manage heavy machinery remotely, reducing the risk of accidents and improving visibility. By ensuring communications integrity across any network, FORT empowers customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure. We are searching for a highly experienced and dynamic Senior IT Manager to join our team at Fort Robotics. This senior-level role requires a seasoned professional capable of managing and optimizing complex IT systems while providing top-tier support to our internal users. You will be pivotal in maintaining and enhancing our IT infrastructure and supporting our growing team. Lead the maintenance and support of our internal IT resources, including individual computers and servers, in a cross-platform environment (Windows, macOS, Linux). • Architect, configure, and maintain remote access technologies, including VPNs and hybrid cloud/on-premises networks., • Oversee the security of our internal networks and resources, implementing best practices and proactive measures, including compliance with SOC2, ISO 27001, or NIST requirements., • Manage external resources for access control, physical security, voice communications, and other IT services., • Evaluate, recommend, and deploy solutions based on cloud platform offerings., • Stay at the forefront of security technologies, threats, and vulnerabilities, developing actionable plans to mitigate risks., • Document infrastructure, processes, and network topographies, ensuring clear and thorough records to maintain up-to-date documentation for compliance and audit purposes., • Provide advanced desktop support in a mixed Windows, macOS, and Linux environment., • Lead the setup of new computers, manage complex password reset protocols, and oversee accounts in Google Suite., • Implement automation or scripting deployment tools to streamline IT processes., • Implement and maintain network security protocols to safeguard company data and resources., • Support internal users with diverse and complex IT needs, troubleshooting advanced technical issues., • Manage the entire hardware lifecycle through asset management and inventory tracking., • Provide onsite and remote support, ensuring high-quality communication and swift resolution of issues., • Extensive experience (8+ years) as an IT professional in a mixed-platform environment, including Linux servers and Windows, macOS, and Linux clients., • A plus if you have hands-on experience with Docker, containerization, and DevOps practices to support deployment and infrastructure scalability., • Advanced expertise in desktop support, particularly with Windows and Linux., • Proven experience in supporting Google Suite and managing new computer setups., • In-depth knowledge of VPN and network support., • B.S. or higher in Engineering, Computer Science, Information Technology, or a related field., • Strong technical acumen and the ability to support users with a wide range of IT needs., • Experience in start-up environments and application support is highly desirable., • Excellent communication and leadership skills, with a collaborative and positive attitude., • Proven ability to lead projects and drive process improvement

Job Description Job Title Helpdesk Tier 2 Job Description The type of work shall include, but not be limited to, the following: • Minimum of 3 years of Helpdesk experience • Escalation of support issues from Helpdesk Level 1; ability to resolve outstanding support issues •Preventive systems maintenance including remote and onsite support. • Testing, distribution, installation and configuration of operating systems and desktop software. • Maintain and keep up-to-date an equipment tracking system including assigned and available resources • Hardware and software image creation, development, administration, deployment and backup. Responsibilities • Testing and deployment of application upgrades, patches and fixes., • Administration, management, support and troubleshooting print queues., • Troubleshooting and problem resolution for printers (multi-function, network, copiers) and printing issues (Local, wireless or network wide). • Troubleshooting and standard maintenance of kiosks., • Administration, management, upgrade and support of McAfee for workstations, • Create, update, modify and review functional specifications for hardware and software as well as construction project related requests. Skills: Ability to provide excellent customer service and public relations outreach. Proven ability to effectively manage multiple priorities and meet deadlines. Proficiency in Microsoft Windows and Microsoft Office. Intermediate knowledge in hardware and networking, with particular emphasis on wireless networking. Evidence of strong flexibility and problem‐solving skills. Demonstrated ability to excel both independently and as a team member in a fast pace and collaborative environment. Must have excellent written and verbal skills. Outstanding Customer Service, Excellent Telephone Communication Skills and Level 1 Experience Required Must be able to pass Security Clearance Must be able to pass a background check Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces Company DescriptionFutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients. FutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.FutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients.\r\n\r\nFutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.

Job DescriptionDescription: About Us Coating & Converting Technologies (CCT) and ATP Adhesive Systems Group are leaders in innovative adhesive solutions, serving a variety of industries worldwide. We pride ourselves on technology-driven growth, exceptional service, and a culture that values collaboration and expertise. As we expand our IT team, we’re looking for a talented IT Support / Helpdesk Technician to keep our systems running smoothly and support our business initiatives. The Role Are you a hands-on IT professional who thrives on solving problems and supporting users? In this role, you’ll provide comprehensive IT support across our organization—from computer systems and networks to phone systems and business applications like Sage and CRM programs. You’ll work independently, collaborate with Facilities and vendors, and occasionally travel (~25%) to our South Carolina facility. Key Responsibilities • Serve as the first point of contact for IT support requests via phone, email, and ticketing system., • Troubleshoot and resolve hardware, software, phone system, and network issues for on-site and remote users., • Install, configure, and maintain computers, mobile devices, printers, and related equipment., • Support Microsoft 365, Windows environments, and Sage ERP systems., • Manage company phone systems (VoIP, PBX), including setup, troubleshooting, and vendor coordination., • Maintain IT documentation, asset inventory, and user guides., • Assist with onboarding/offboarding, account setup, access management, and user training., • Support system upgrades, security patches, and process improvements in collaboration with Facilities and vendors., • Associate or Bachelor’s degree in IT, Computer Science, or related field—or equivalent experience., • 5+ years of IT support/helpdesk experience, with the ability to work independently., • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals., • Experience supporting phone systems (VoIP, PBX)., • Familiarity with Sage ERP or similar business applications., • Excellent troubleshooting, communication, and problem-solving skills., • Ability to prioritize tasks and deliver strong customer service., • Comprehensive benefits package: Medical, Dental, Vision, 401k., • Opportunities for professional growth within a global organization. Apply Today Bring your experience, passion, and problem-solving skills to a team that values your expertise. We can’t wait to meet you! We are an Equal Opportunity Employer. CCT conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, gender, gender expression, sexual orientation, disability, marital status, national origin, citizenship, race, religion, veteran status or other legally protected categories. No person will be discriminated against in hiring or in any other aspect of their employment, including but not limited to, training, responsibilities, transfer, promotion, compensation, and/or benefits, for any improper reason.

Job Description Location: Greater Philadelphia Area (Hybrid, occasional local travel required) Employment Type: Contract-to-Hire About Us We are a fast-growing startup company operating in specialized alternative markets. Were building operational excellence from the ground up and are looking for a hands-on, reliable IT Specialist to join our lean, dynamic team. If you love solving problems, taking ownership, and being the person everyone can count on to just make things work, we want to meet you. Position Summary The IT Specialist will be responsible for managing device setup, basic troubleshooting, light client-facing tech support, and coordination of handoffs between operational teams. You will also support the companys internal technology infrastructure, including phone, email, and account setups. A strong attention to detail, willingness to travel short distances on occasion, and excellent communication skills are key. Key Responsibilities Front Office (Client-Facing Support) Set up phones and email accounts for clients post-onboarding. Troubleshoot basic technical issues (e.g., device setup, connectivity). Provide support to clients as needed at milestone stages. Maintain communication with internal teams to ensure smooth client handoffs. Back Office (Internal Support) Coordinate internal tech handoffs across teams. Support internal IT workflows: device setup, account provisioning, account deactivation during offboarding. Document processes and recurring troubleshooting solutions to support scalability. Maintain a structured record of issues and resolutions to build internal playbooks. What Success Looks Like Clear, smooth, and well-documented handoffs between stages of client and internal processes. Minimal client disruption due to tech issues. Responsive and proactive communication with both internal and external stakeholders. Contributing to continuous process improvement of IT operations. Requirements Prior experience in IT support, helpdesk, or tech troubleshooting roles. Strong organizational and problem-solving skills. Good verbal communication skills; ability to calmly guide clients and team members through basic tech processes. Comfort with occasional light local travel. Ability to adapt in a fast-changing, startup environment. Self-starter who can balance structure and flexibility. Nice to Have Previous experience supporting small operational teams in a startup or entrepreneurial setting. Experience working across both client-facing and back-office environments.

Job Description Our client is a managed services IT company that offers an array of comprehensive services—from creating a custom IT solution for businesses to implementation of that solution, and everything in between. They are problem solvers; offering strategies and solutions to guarantee that systems are operating optimally. The IT Help Desk / Field Technician is responsible for providing technical support and troubleshooting in a Help Desk environment. This role fields incoming phone calls and emails from clients and triages technical issues based upon the severity level & overall business impact. This is not a remote position. Responsibilities include: • Deliver impeccable customer service while working with customers to troubleshoot break/fix issues in a help desk environment., • Document customer claims, open cases, and resolve any escalated tickets based on the Service Agreement., • Effectively resolve basic fixes in a Windows & Microsoft environment., • Focus on a customer’s problem at hand and filter relevant details for troubleshooting to resolve cases., • Adhere to all troubleshooting steps and implement tried and true customer handling scripts., • Meet or exceed case resolution goals based on the Service Agreement with the client., • Accurately and efficiently document clearly written steps taken to resolve cases., • Troubleshoot & perform basic fixes in Windows & Microsoft environments., • Verify users, create temporary passwords, and reset passwords., • Exercise in-person customer service skills., • Proven experience in a Help Desk Environment. Autotask experience a plus., • A+ Certification in progress or completed preferred but not required., • Server and Cloud experience preferred., • Understanding of computer networks, computer hardware, and windows environment., • Active listener with the ability to communicate efficiently both verbally and in writing in a professional and reassuring manner., • Exceptional organizational skills with the ability to prioritize and manage multiple projects simultaneously., • Ability to quickly analyze problems using deductive logic., • Must have a valid driver’s license and reliable transportation. #HelpDesk #IT #InformationTechnology #Cloud #Hardware #Windows #MicroSoft #A+Certification #FieldTech #Azure #Autotask #ITTechnician #HelpDeskTechnician #ITHelpDeskSupport #PasswordReset #Level1Tech

Job Description Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Job Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.. Major Responsibilities • 5+ years of experience with IT helpdesk or support position., • First line of support to clients regarding software, Hardware and systems., • Respond to end customer issues through phone, email, remote-in software, and computer chat., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Nable RMM (remote management of computers)., • Experience supporting printers/copiers in a networked environment., • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc. The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must! Must Have qualifications • Working knowledge of Windows server administration, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Position requires on-call support including planned and unplanned responses to a 24x7 environment. Bonus • Microsoft Certifications, • Working knowledge of ITIL principals and procedures. Non-skill requirements: • Pass a background check., • Able and willing to lift 50+ lbs of equipment.

Job DescriptionSalary: Technical Support Specialist (Part Time) Company Overview: Novick Corporation is a food distribution company that specializes in servicing foodservice clients in childcare centers and educational settings. Members of the team are USDA and CACFP specialists, and work with our childcare partners to provide healthier snack and meal options. Because we specialize in childcare, we have a full range of offerings, including food, cleaning, and paper supplies. Our ancillary services allow us to partner with our clients to help fulfill each individual programs goals for the health of their children. Services include menu planning with our nutritionists, nutritional trainings, portioning and serving guidelines, Serve Safe, inventory and cost control assistance, access to healthier child-friendly product and recipes, and more. Location: Employment Type: Salary: Philadelphia, PA Part Time/Hourly Based on years of experience Responsibilities Include: Primary: Support to internal team on technical issues and deskside support issues • Support Director on management of IT Help Desk issues to have tickets addressed in a timely manner, • Supporting the IT Department administratively, • Troubleshooting minor IT hardware and software issues, • Maintain process and consistency on share drive, • Create policy, procedure, and tasks for IT related duties, • Assist in troubleshooting problems as they arise and consider contingency plans, • Liaison to MSP (Managed Service Provider), • Monitoring the IT tickets helpdesk, triage of tickets and provide Level 1 IT support Secondary: • Conducting research for assigned technical troubleshooting projects, • Analyzing system upgrades and making recommendations., • Updating technology process documents, • Creation and updating of various templates/forms as requested, • Assist in identifying and suggesting potential improvements to procedures, processes, or tools, • Collaboration with Project Management team on IT-related projects, • Additional IT support duties as assigned Qualifications and Requirements: Exceptional Communication Skills:The Technical Support Specialist must possess exceptional verbal and written communication skills. This position is responsible for communicating across various levels of the organization, from associate staff to executive level, internally and externally. The Technical Support Specialist must present all written and verbal material in a clear and professional manner, taking into consideration various backgrounds, skill levels, and technological expertise. The Technical Support Specialist should be a model for a culture of interdepartmental cooperation. Time Management and Organizational Skills:The Technical Support Specialist must have the ability to prioritize, shift directions, and multi-task while utilizing appropriate time management and organizational skills. The Technical Support Specialist should be knowledgeable of different computer programs to assist with organization and time management. This position is also able to keep their tasks moving forward and complete them within the defined expectations. Problem-Solving Skills: The Technical Support Specialist must have superior critical thinking and problem-solving abilities. A strong attention to detail and forward thinking is necessary anticipating any potential issues and coming up with contingency plans. The Technical Support Specialist needs to be concerned with the needs of the present while also considering and recommending any process improvement in the future. Experience and Knowledge of: Must have: Knowledge of computer programs to include the following: Microsoft Office (to include Word, Excel, Publisher, Outlook, and PowerPoint), Adobe Acrobat, and the internet. The Technical Support Specialist should be able to quickly learn and obtain knowledge of company software as it pertains to supporting the day-to-day usage and requirements of the companys operations and the end-users of each package/system. Equipment Used: Must be familiar with operating the following equipment: Computer (laptop, desktop); Telephone (multiline land line, cell phone); Printer; Scanner; Laminator; Projector; Smartboard, and networking equipment. Scheduling and Working Conditions: This position will typically work 20 hours per week, on-site schedule, with the possibility of Fridays off and flexible hours. Evening/weekend hours as needed. The position is compensated on an hourly basis. The technical support specialist will need to clock in and out for their hours daily. The technical support specialist should have means of transport to travel between the two sites of Novick which are a few miles apart; depending on the severity of IT tickets and on direction of the reporting manager; travel will be needed between the two sites. If there are IT support needs on certain days beyond the 20 hours per week; the additional hours will be determined by the reporting manager in consultation with the technical support specialists availability and will be open for hourly compensation beyond the 20 hours per week. Determinants to Measure Success: Realization and successful implementation of projects as assigned by President, VP of Finance, and Director of IT Projects The Technical Support Specialist reports to: Director of IT Projects Benefits: Medical & Prescription Dental Life Insurance Disability (long term) 401(K) Novick Urban Farm

Job Description Support Desk Technician Tier 2 Why Work Here? At our company, your work will make an impact from day one. As a small and agile team, we offer meaningful responsibility early on and continuous opportunities to grow, no matter your role. Every day brings fresh challenges and the chance to build new skills in a collaborative, fast-paced environment. You'll work closely with leadership and key stakeholders, gaining visibility and influence across the organization. Our team is made up of dedicated, mission-driven professionals who care deeply about delivering exceptional results for our clients and supporting one another. Were committed to your development and success. We provide leadership and professional growth opportunities through industry-leading programs like IT Nation, along with other third-party training and support. You'll learn our systems, improve them, and bring value every day. About the role The Support Desk Technician (Tier 2) is a key member of our service delivery team, responsible for resolving complex technical issues, supporting escalations, and ensuring a seamless IT experience for our clients. This role requires a strong technical foundation in Microsoft 365, networking, and server administration, paired with exceptional communication skills and a client-first mindset. You'll troubleshoot advanced support tickets, mentor junior technicians, and contribute to documentation and process improvements. The ideal candidate is a proactive, solutions-driven professional who thrives in a fast-paced MSP environment and is committed to service excellence. What you'll do Technical Troubleshooting & Resolution: * Assess urgency and impact of each problem to ensure the appropriate resolution timeline is achieved * Triage all assigned tickets in a manner that matches urgency and impact to client organizations * Diagnose and resolve complex end-user issues related to desktops, laptops, printers, and mobile devices * Troubleshoot server and network-related issues (DNS, DHCP, VPN, Active Directory, etc.) * Troubleshoot escalated support tickets from a Tier 1 technician * Identify root causes and implement permanent fixes * Provide remote and occasional on-site support for critical issues Problem Escalation Support: * Provide technical assistance and mentorship to Tier 1 and junior technicians * Escalate issues to Tier 3 or engineering teams when necessary, with detailed documentation * Identify root causes of escalated issues and ensure SOPs are documented for repeat cases * Collaborate with project teams on migrations, upgrades, and deployments * Participate in team standups and knowledge-sharing sessions Project Execution: * Execute defined scopes of work based on engineering or service manager assignments * Provide status updates on assigned project tasks and collaborate closely with Project Managers, Engineers, and Service Managers * Identify risks or blockers during project execution and escalate appropriately Documentation & Continuous Improvement: * Maintain accurate and up-to-date documentation in ConnectWise, Hudu, and the knowledge base * Contribute to internal process improvements and standard operating procedures (SOPs) * Flag recurring issues and propose solutions to reduce repeat incidents Client Engagement: * Provide professional and empathetic communication to clients via phone, email, and ticketing systems * Ensure timely and accurate updates to clients on issue status and resolutions * Maintain customer satisfaction by meeting or exceeding SLAs and expectations for each problem you are navigating Qualifications Education & Technical Experience: * 5+ years of relevant hands-on IT support experience in a helpdesk, MSP, or technical support environment * Certifications such as CompTIA Network+/Security+, Microsoft AZ-104, Azure Administrator Associate, and Cisco CCNA a plus * ITIL Foundation 4 or higher * Strong knowledge of Microsoft 365, Azure AD, Exchange Online, SharePoint, Teams, and Intune * Proficient in troubleshooting Windows OS, servers, and networking issues (DNS, DHCP, VPN, VLANs, firewalls) * Familiarity with backup systems, EDR platforms, and RMM tools * Experience with ConnectWise Manage, Automate, ScreenConnect, or similar tools preferred Soft Skills: * Strong verbal and written communication skills * Ability to manage multiple tasks and prioritize in a fast-paced environment * Self-starter with a continuous learning mindset * Team player with mentoring capabilities * Highly organized, detail-oriented, and customer-service driven Work Schedule: * Covers the 8am5pm EST shift * Rotating On-Call shift: 5pm10pm (weekdays) and 8am5pm (weekends/holidays) to respond to after-hours emergency requests Work Location: * Hybrid role, reporting locally to company headquarters in Abington, PA for all scheduled shifts Compensation & Benefits: * Compensation commensurate with experience * Listed salary ranges apply to U.S. workers only * Medical, dental, vision & long-term disability insurances * Generous sick, vacation, and paid time off * SIMPLE IRA + match * Career development opportunities * Unlimited snacks & weekly paid lunches * Regular company outings * Community volunteer opportunities

Job Description Location: Greater Philadelphia Area / New Jersey (Hybrid Occasional Local Travel Required) Employment Type: Contract-to-Hire About Us Were a fast-growing startup operating in specialized alternative markets, building reliable systems and smart operations from the ground up. Our team is small, agile, and collaborative. We thrive on solving problems quickly and keeping complex operations running smoothly. Were looking for someone who takes pride in being dependable, enjoys helping others, and knows how to make technology work seamlessly for people and processes alike. About the Role As an IT Help Desk Specialist, youll be the first line of support ensuring our systems, tools, and devices run efficiently for both our internal team and clients. Youll handle device setup, account provisioning, and troubleshooting, while maintaining clear documentation and improving the reliability of our IT workflows. This is a hands-on, process-driven role ideal for someone who enjoys structured problem-solving and clear, consistent execution. Key Responsibilities • Set up, configure, and maintain phones, laptops, and user accounts for internal team members and clients, • Troubleshoot basic technical issues (setup, connectivity, credentials) and walk users through solutions, • Coordinate onboarding and offboarding processes to ensure smooth access transitions, • Maintain organized records of recurring issues, solutions, and system changes Clear Communicator: You can calmly guide users through troubleshooting steps and communicate solutions effectively. Organized & Methodical: You document carefully, close loops, and ensure every issue is fully resolved. Adaptable & Resourceful: You thrive in fast-moving environments where priorities shift quickly. Locally Based: Youre based in PA or NJ (or open to relocating) and can handle occasional in-person setup or verification tasks. Requirements • Experience in IT support, helpdesk, or troubleshooting roles, • Strong organizational and problem-solving skills, • Proficiency with device setup, user account management, and cloud-based systems (Google Workspace, Windows, etc.), • Comfortable with occasional local travel for on-site setups or verifications Bonus Points, • Experience supporting small, fast-paced startup teams, • Exposure to both client-facing and internal IT support environments, • Familiarity with documentation and process-building for IT operations Why Join Us, • Competitive hourly pay with long-term growth potential, • Structured workflows and clear documentation standards, • Direct impact on the reliability and scalability of a growing company, • Collaborative environment where precision and initiative are valued

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information

We’re working with a well-established financial services company based in Philadelphia that is currently undergoing several exciting IT initiatives. This is an incredible opportunity to work with a collaborative, tight-knit team while making a direct impact on the organization’s tech stack. Fami

This position requires a proactive approach to problem-solving, collaboration, and delivering high-quality IT services. Familiarity with Microsoft Windows 10 and Windows 11 environments. We provide access to top jobs, competitive compensation and benefits, and free online training.

Familiarity with Microsoft 365. The position offers the chance to work within a collaborative team culture that values professional growth, technical expertise, and strong client relationships. Familiarity with ticketing and documentation systems.

Assist with onboarding new users by setting up devices and providing initial training. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. This position requires hands-on support, in-person visits, to promptly resolve hard