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Job DescriptionDescription: In this role, your primary focus will be on identifying and acquiring new customers for Arraya’s Managed Services, while also engaging with existing customers who utilize other offerings and services. You will develop a deep understanding of Arraya’s product and service offerings to ensure you can effectively communicate their value and align solutions to each client’s unique requirements. Acting as a trusted advisor, you will build and maintain strong relationships by staying informed about industry trends and proactively presenting Managed Service solutions to address complex IT challenges. Additionally, you will lead efforts to pursue new business opportunities and expand contracts within current accounts. You will represent Arraya in all sales-related activities, serving as a key point of contact between the company and its clients. Monitoring client satisfaction will be a critical aspect of your responsibilities, as you will collaborate with the Customer Experience (CX) Team to maintain a high level of service quality and ensure deliverables meet or exceed client expectations. Responsibilities • Develop a comprehensive understanding of Arraya’s Managed Services offerings to effectively promote and align them with client needs and preferences., • Primarily focus on acquiring new clients, while also encompassing responsibilities for selling additional services to select existing customers., • Build and maintain client relationships by acting as an advisor on industry trends and how Arraya’s Managed Service product and service offerings can be leveraged for positive outcomes., • Anticipates client needs, develop, and present proposed Managed Service solutions to client’s complex IT issues., • Identify and lead the pursuit of targeted new business and contract expansion opportunities within current accounts., • Acts as the liaison between the company and client for all sales activities., • Monitors client satisfaction with contracted deliverables and works with the CX Team to achieve and maintain a high level of customer satisfaction., • As required, may participate in contract renewal efforts on large multi-year contracts.Requirements: Expectations Sales & Revenue Growth • Drive sales of Managed Services solutions for new and existing clients., • Meet or exceed quarterly and annual sales quotas., • Serve as the primary Managed Services point of contact for assigned accounts., • Collaborate with Account Executives on existing accounts to develop and implement strategies that engage Managed Services decision makers., • Build and maintain strong, long-term client relationships., • Understand the full suite of Managed Services offerings (e.g., IT infrastructure, helpdesk support)., • Work with pre-sales engineers or solution architects to develop and present tailored solutions., • Work in partnership with operations, service delivery, and technical teams to facilitate effective onboarding and ensure high-quality service delivery., • Maintain accurate sales pipeline data in CRM systems (e.g., Salesforce)., • At least three (3) years selling in the Managed Services space., • Knowledge of Managed Services trends and products; technical sales experience necessary., • Established methods for hunting and prospecting., • Proven sales experience with Enterprise and Commercial accounts., • Extensive and expert knowledge of customer account management and proven experience in seeking and securing new business., • Strong interpersonal skills., • Exceptional written and verbal communication skills., • Familiarity with data analysis and reporting., • Experience with complex consultative sales., • Sales experience with IT Infrastructure and OEM/ISV hardware/software a plus., • High school diploma or equivalent, • Full-Time, • Remote, • 40 hours per week, • Monday through Friday, • Prolonged periods of being in a stationary position while working on a computer, • Must be able to move and/or lift up to 40 pounds at times, • Must be comfortable operating a computer and/or other office productivity machinery

Job Description Title: Senior Network Engineer Department: Information Technology Reports To: VP, Information Technology Summary The Senior Network Engineer is responsible for day-to-day network infrastructure and server operations as well as assisting with IT HelpDesk as a Level 3 resource. Essential Responsibilities • Network Design & Implementation:, • Plan, configure, implement and support scalable, and secure network solutions to meet business needs., • Evaluate new technologies and recommend upgrades or replacements for legacy systems., • Network Administration:, • Manage, monitor, and maintain LAN, WAN, WLAN, VPN, and cloud-based networks., • Oversee configuration, maintenance, and troubleshooting of network devices, including routers, switches, firewalls, and load balancers., • Security & Compliance:, • Implement and maintain network security protocols, including firewalls, intrusion prevention/detection systems (IPS/IDS), and VPNs., • Ensure compliance with relevant security standards, such as PCI., • Troubleshooting & Optimization:, • Proactively identify and resolve network performance issues to ensure high availability and reliability., • Conduct root cause analysis for network outages and implement corrective actions., • Documentation & Reporting:, • Develop and maintain detailed network documentation, including diagrams, configurations, and procedures., • Generate reports on network performance and security metrics., • Collaboration & Leadership:, • Collaborate with cross-functional teams to support IT initiatives and projects., • Work with vendors to ensure timely deliverables and positive outcomes., • Responsible for infrastructure installation and maintenance, patch management for network equipment and servers, Opti9 backup and Opti9 DR Testing, and configuration of all hardware in Zoho Site 24x7., • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)., • 5+ years of hands-on experience in network engineering, with a focus on enterprise-level networks., • Advanced knowledge of routing protocols (e.g., OSPF, BGP, EIGRP) and switching technologies (e.g., VLAN, STP, VTP)., • Experience with firewalls, VPNs, and network security tools (e.g., Cisco preferred)., • Proficiency in network monitoring tools (e.g., SolarWinds, Nagios, Wireshark, Site 24x7)., • Strong understanding of cloud networking (e.g., AWS, Azure, GCP) and SD-WAN technologies., • Cisco Certified Network Professional (CCNP) or higher (e.g., CCIE)., • Certified Information Systems Security Professional (CISSP) or equivalent., • Strong communication and collaboration skills., • Ability to manage multiple projects and priorities in a fast-paced environment., • Leadership and mentoring capabilities. Working Conditions/Physical Demands: The employee may be required to perform the essential functions of the job during evening and weekend concerts and/or events. • Must be able to sit, stand, lift, carry weight, kneel, bend, and grip tools during a full 8 hour shift., • Must be able to work all shifts, and weekends/holidays as required., • Onsite Full-time: The work associated with this position will be performed onsite. Resume and cover letter are required when applying for this position. The Philadelphia Orchestra and Ensemble Arts does not discriminate in employment on the basis of race, color, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.

Job DescriptionAbout Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. The Opportunity: In joining Mastery as an English Teacher you will work with your students to foster their development in critical thinking, questioning, critiquing, and understanding the written word. It is well-documented that the opportunity gap in the United States is a literacy gap and by taking on the mantle of an English Teacher you will work daily to set our students up for long-term success and ensure they get a world-class education. As an English Language Arts teacher we know you love reading and writing intrinsically and have unwavering belief in holding the bar high for all readers. Ideally, you have familiarity with structured literacy instruction and you are eager to teach the building blocks of strong reading and writing practices. You and your students engage with robust core curriculum that supports the science of reading, with time spent on rigorous reading and writing aligned to grade level standards. Additionally, teachers should be prepared to lead intervention courses to support unfinished learning to ensure students have all of the skills they need to meet grade level and ultimately graduation requirements to set them up for post-secondary success. At Mastery we value Continuous Improvement and want you to learn and grow in your craft. We utilize a team of Assistant Principals, central-office coaches, and school-based content teams to provide every teacher coaching and feedback. We have professional development or peer collaboration time built into our staff calendar. Duties and Responsibilities: • Commit to ongoing professional development in the spirit of continuous improvement, • Develop and implement rigorous and appropriate lesson plans, assignments, and assessments in cooperation with Mastery school-based leadership and curricular resources developed by Mastery’s Central Office Academic Team, • Work closely with school leaders to analyze student assessment data to measure progress and use data to inform instruction, • Collaborate in grade level teams to discuss student work, share best practices, plan events for joy and humor, and ensure student mastery of standards, • Engage families in their children’s education by building relationships and maintaining regular communication, • Demonstrate genuine interest, belief, and care for students’ personal and academic success, • Commit to professional growth, self-reflection, a receptiveness to feedback, and a desire to continuously improveEducation, Experience, and Skills:, • Bachelor’s degree required with a record of personal, professional, and/or academic achievement, • Teacher certification - completed or in process, • Demonstrated expertise in subject area, • Commitment to and experience working with underserved communities, • Determination to drive student achievement and set high expectations for all students, • The ability to motivate, support, and challenge students in a student-centered, standards-driven classroom community, • A positive mindset and a drive for personal excellence, • Solutions-oriented resiliency to respond positively and effectively to challenges, • Outstanding instructional skills driven by data and delivered through rigorous and engaging strategiesPhysical Requirements:, • Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at a computer monitor, using a keyboard/mouse, and typing.Salary and Bonus Information:

Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline. Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking. Must have good analytical skills Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed Supporting various projects as needed 8-5p EST All virtual right now, but plans to transition into the office eventually; local to be in the office Interview process - 1st with manager, 2nd with direct leader and his leaders Looking for those with any customer service experience those who worked with any program (not necessarily Issuetrack) This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate. Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor. Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly. Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.

Job DescriptionAbout Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. The Opportunity: In joining Mastery as an English Teacher you will work with your students to foster their development in critical thinking, questioning, critiquing, and understanding the written word. It is well-documented that the opportunity gap in the United States is a literacy gap and by taking on the mantle of an English Teacher you will work daily to set our students up for long-term success and ensure they get a world-class education. Starting in 7th Grade and continuing through 12th Grade our students engage in thematic units while learning to comprehend and analyze complex grade-level texts as required by the Common Core State Standards. Students read, analyze, and write about nonfiction, literature, and poetic texts. Your passion for literature and language arts will spur your students to discover their own voices, better understand their world, and interpret and process the feelings and experiences they live. At Mastery we value Continuous Improvement and want you to learn and grow in your craft. We utilize a team of Assistant Principals, central-office coaches, and school-based content teams to provide every teacher coaching and feedback. We have professional development or peer collaboration time built into our staff calendar . You will receive professional development annually and have a professional development allowance to use to further your growth. Duties and Responsibilities: • Drive student achievement and set high expectations for all students, • Commit to professional growth, self-reflection, a receptiveness to feedback, and a desire to continuously improve, • Implement rigorous and appropriate lesson plans, assignments, and assessments in cooperation with Mastery school-based leadership and curricular resources developed by Mastery’s central office Academic Team, • Work closely with school leaders to analyze student assessment data to measure progress and use data to inform instruction, • Collaborate in grade level teams to discuss student work, share best practices, plan events for joy and humor, and ensure student mastery of standards, • Engage families in their children’s education by building relationships and maintaining regular communication, • Demonstrate genuine interest, belief, and care for students’ personal and academic success, • Respond positively and effectively to challenges with a solutions-oriented resiliencyEducation, Experience, and Skills:, • Bachelor’s degree required with a record of personal, professional, and/or academic achievement, • Teacher certification - completed or in process, • Demonstrated expertise in subject area, • Outstanding instructional skills driven by data and delivered through rigorous and engaging strategiesPhysical Requirements:, • Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at a computer monitor, using a keyboard/mouse, and typing.Salary and Bonus Information:, • This role is eligible for a $2,000 bonus as well as up to $5,000 for relocation expenses!

Job Description About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today! Overview: Ennoble Care is seeking a Dialpad & Systems Administrator – No-Code Platforms to oversee, optimize, and expand our suite of no-code and low-code tools, including Dialpad, Zoho, Scribe, Keragon, and other business-critical applications. This role is key to ensuring operational efficiency across the organization while enabling seamless integration of new systems that support our growth. The Dialpad & Systems Administrator will manage day-to-day platform administration, design and implement cross-tool integrations, troubleshoot system issues, and serve as the primary point of contact for helpdesk escalations related to these platforms. The role will also develop training materials, document processes, and lead adoption initiatives to ensure teams are equipped to use these systems effectively. You'll work directly with the Associate VP of IT while supporting projects for the COO and other senior executives, making this a highly visible and impactful position. This position is not remote and will require you to work onsite 5 days per week in the Marlton, NJ office. Key Responsibilities: System Administration & Maintenance • Administer and maintain core no-code platforms (Dialpad, Zoho, Scribe, etc.), • Monitor system performance, usage, and security, • Become a subject matter expert on systems reporting, • Be able to create weekly, monthly reporting on operational metrics, • Pull ad hoc reports as needed for executive team and regional leadership, • Design and deploy integrations between platforms to improve workflows, • Lead system migrations or rollouts of new tools as business needs evolve, • Respond to and resolve helpdesk tickets related to supported platforms, • Serve as a Tier 2/3 escalation point for complex system issues, • Create and maintain system documentation, process maps, and standard operating procedures, • Develop training resources (guides, videos, workshops) to improve adoption and reduce recurring issues, • Support projects and initiatives prioritized by the COO and executive leadership, • Work with cross-functional teams to understand business processes and align systems accordingly Required: • 3+ years of experience in systems administration, IT support, or business systems management, • 2+ years of experience in leading Dialpad administration, with a proven track record of building processes, • Hands-on experience with no-code/low-code platforms (e.g., Zoho, Scribe, CallRail, Zapier, etc.), • Strong technical troubleshooting and problem-solving skills, • Experience with system integrations and API-based workflows, • Excellent documentation and technical writing skills, • Experience in healthcare IT or multi-site operational environments, • Familiarity with HIPAA and data security best practices, • Prior experience in helpdesk management or IT service delivery, • Exposure to enterprise collaboration tools (Microsoft Teams, SharePoint, etc.), • Opportunity to shape and scale mission-critical technology systems in a fast-growing healthcare company, • Direct visibility with senior leadership and high-impact projects, • Competitive compensation and benefits package, • Career growth opportunities within IT and corporate operations #green Full-time employees qualify for the following benefits: • Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity., • Paid Time Off, • Paid Sick Time, • 401(k) with up to 3% company match, • Referral Program

Job DescriptionDescription: In this role, your primary focus will be on identifying and acquiring new customers for Arraya’s Staffing Services, while also engaging with existing customers who utilize other offerings and services. You will develop a deep understanding of Arraya’s product and service offerings to ensure you can effectively communicate their value and align solutions to each client’s unique requirements. Acting as a trusted advisor, you will build and maintain strong relationships by staying informed about industry trends and proactively presenting Staffing Service solutions to address complex IT challenges. Additionally, you will lead efforts to pursue new business opportunities and expand contracts within current accounts. You will represent Arraya in all sales-related activities, serving as a key point of contact between the company and its clients. Monitoring client satisfaction will be a critical aspect of your responsibilities, as you will collaborate with the Customer Experience (CX) Team to maintain a high level of service quality and ensure deliverables meet or exceed client expectations. Responsibilities • Develop a comprehensive understanding of Arraya’s Staffing Services offerings to effectively promote and align them with client needs and preferences., • Primarily focus on acquiring new clients, while also encompassing responsibilities for selling additional services to select existing customers., • Build and maintain client relationships by acting as an advisor on industry trends and how Arraya’s Staffing Service product and service offerings can be leveraged for positive outcomes., • Anticipates client needs, develop, and present proposed Staffing Service solutions to client’s complex IT issues., • Identify and lead the pursuit of targeted new business and contract expansion opportunities within current accounts., • Acts as the liaison between the company and client for all sales activities., • Monitors client satisfaction with contracted deliverables and works with the CX Team to achieve and maintain a high level of customer satisfaction., • As required, may participate in contract renewal efforts on large multi-year contracts.Requirements: Expectations Sales & Revenue Growth • Drive sales of Staffing Services solutions for new and existing clients., • Meet or exceed quarterly and annual sales quotas., • Serve as the primary Staffing Services point of contact for assigned accounts., • Collaborate with Account Executives on existing accounts to develop and implement strategies that engage Staffing Services decision makers., • Build and maintain strong, long-term client relationships., • Understand the full suite of Staffing Services offerings (e.g., IT infrastructure, helpdesk support)., • Work with pre-sales engineers or solution architects to develop and present tailored solutions., • Work in partnership with operations, service delivery, and technical teams to facilitate effective onboarding and ensure high-quality service delivery., • Maintain accurate sales pipeline data in CRM systems (e.g., Salesforce)., • At least three (3) years selling in the Staffing Services space., • Knowledge of Staffing Services trends and products; technical sales experience necessary., • Established methods for hunting and prospecting., • Proven sales experience with Enterprise and Commercial accounts., • Extensive and expert knowledge of customer account management and proven experience in seeking and securing new business., • Strong interpersonal skills., • Exceptional written and verbal communication skills., • Familiarity with data analysis and reporting., • Experience with complex consultative sales., • Sales experience with IT Infrastructure and OEM/ISV hardware/software a plus., • High school diploma or equivalent, • Remote, • 40 hours per week, • Monday through Friday, • Prolonged periods of being in a stationary position while working on a computer, • Must be able to move and/or lift up to 40 pounds at times, • Must be comfortable operating a computer and/or other office productivity machinery

Job DescriptionDescription: In this role, your primary focus will be on identifying and acquiring new customers for Arraya’s Managed and Staffing Services, while also engaging with existing customers who utilize other offerings and services. You will develop a deep understanding of Arraya’s product and service offerings to ensure you can effectively communicate their value and align solutions to each client’s unique requirements. Acting as a trusted advisor, you will build and maintain strong relationships by staying informed about industry trends and proactively presenting Managed and Staffing Service solutions to address complex IT challenges. Additionally, you will lead efforts to pursue new business opportunities and expand contracts within current accounts. You will represent Arraya in all sales-related activities, serving as a key point of contact between the company and its clients. Monitoring client satisfaction will be a critical aspect of your responsibilities, as you will collaborate with the Customer Experience (CX) Team to maintain a high level of service quality and ensure deliverables meet or exceed client expectations. Responsibilities • Develop a comprehensive understanding of Arraya’s Managed and Staffing Services offerings to effectively promote and align them with client needs and preferences., • Primarily focus on acquiring new clients, while also encompassing responsibilities for selling additional services to select existing customers., • Build and maintain client relationships by acting as an advisor on industry trends and how Arraya’s Managed and Staffing Service product and service offerings can be leveraged for positive outcomes., • Anticipates client needs, develop, and present proposed Managed and Staffing Service solutions to client’s complex IT issues., • Identify and lead the pursuit of targeted new business and contract expansion opportunities within current accounts., • Acts as the liaison between the company and client for all sales activities., • Monitors client satisfaction with contracted deliverables and works with the CX Team to achieve and maintain a high level of customer satisfaction. Sales & Revenue Growth • Drive sales of Managed and Staffing Services solutions for new and existing clients., • Meet or exceed quarterly and annual sales quotas., • Serve as the primary Managed and Staffing Services point of contact for assigned accounts., • Collaborate with Account Executives on existing accounts to develop and implement strategies that engage Managed and Staffing Services decision makers., • Build and maintain strong, long-term client relationships., • Understand the full suite of Managed and Staffing Services offerings (e.g., IT infrastructure, helpdesk support)., • Work with pre-sales engineers or solution architects to develop and present tailored solutions., • Work in partnership with operations, service delivery, and technical teams to facilitate effective onboarding and ensure high-quality service delivery., • Maintain accurate sales pipeline data in CRM systems (e.g., Salesforce)., • At least three (3) years selling in the Managed and/or Staffing Services space., • Knowledge of Managed and Staffing Services trends and products; technical sales experience necessary., • Established methods for hunting and prospecting., • Proven sales experience with Enterprise and Commercial accounts., • Extensive and expert knowledge of customer account management and proven experience in seeking and securing new business., • Strong interpersonal skills., • Exceptional written and verbal communication skills., • Familiarity with data analysis and reporting., • Experience with complex consultative sales., • Sales experience with IT Infrastructure and OEM/ISV hardware/software a plus., • High school diploma or equivalent, • Full-Time, • Remote, • 40 hours per week, • Monday through Friday, • Prolonged periods of being in a stationary position while working on a computer, • Must be able to move and/or lift up to 40 pounds at times, • Must be comfortable operating a computer and/or other office productivity machinery

Job DescriptionAbout Mastery: Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students. At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices. Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated. Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. The Opportunity: In joining Mastery as an English Teacher you will work with your students to foster their development in critical thinking, questioning, critiquing, and understanding the written word. It is well-documented that the opportunity gap in the United States is a literacy gap and by taking on the mantle of an English Teacher you will work daily to set our students up for long-term success and ensure they get a world-class education. As an English Language Arts teacher we know you love reading and writing intrinsically and have unwavering belief in holding the bar high for all readers. Ideally, you have familiarity with structured literacy instruction and you are eager to teach the building blocks of strong reading and writing practices. You and your students engage with robust core curriculum that supports the science of reading, with time spent on rigorous reading and writing aligned to grade level standards. Additionally, teachers should be prepared to lead intervention courses to support unfinished learning to ensure students have all of the skills they need to meet grade level and ultimately graduation requirements to set them up for post-secondary success. At Mastery we value Continuous Improvement and want you to learn and grow in your craft. We utilize a team of Assistant Principals, central-office coaches, and school-based content teams to provide every teacher coaching and feedback. We have professional development or peer collaboration time built into our staff calendar. Duties and Responsibilities: • Commit to ongoing professional development in the spirit of continuous improvement, • Develop and implement rigorous and appropriate lesson plans, assignments, and assessments in cooperation with Mastery school-based leadership and curricular resources developed by Mastery’s Central Office Academic Team, • Work closely with school leaders to analyze student assessment data to measure progress and use data to inform instruction, • Collaborate in grade level teams to discuss student work, share best practices, plan events for joy and humor, and ensure student mastery of standards, • Engage families in their children’s education by building relationships and maintaining regular communication, • Demonstrate genuine interest, belief, and care for students’ personal and academic success, • Commit to professional growth, self-reflection, a receptiveness to feedback, and a desire to continuously improveEducation, Experience, and Skills:, • Bachelor’s degree required with a record of personal, professional, and/or academic achievement, • Teacher certification - completed or in process, • Demonstrated expertise in subject area, • Commitment to and experience working with underserved communities, • Determination to drive student achievement and set high expectations for all students, • The ability to motivate, support, and challenge students in a student-centered, standards-driven classroom community, • A positive mindset and a drive for personal excellence, • Solutions-oriented resiliency to respond positively and effectively to challenges, • Outstanding instructional skills driven by data and delivered through rigorous and engaging strategiesPhysical Requirements:, • Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speaking loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets/shelves; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to two (2) hours looking at a computer monitor, using a keyboard/mouse, and typing.Salary and Bonus Information:, • This role is eligible for a $5,000 bonus as well as up to $5,000 for relocation expenses!

Job Description Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience! This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements: • Swing Shift: 6:00 PM – 4:00 AM, • Reverse Swing: 4:00 AM - 2:00 PM (4x week) or 6:00 AM to 2:00 PM (5x week) What You'll Do: • Deliver real-time, empathetic support across chat, email, and phone., • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges., • Guide players through promos, loyalty programs, and game rules., • Investigate and escalate complex bugs, fraud signals, or account concerns., • Propose smarter processes and help evolve our internal knowledge base., • Thrive in multiple systems, queues, and workflows—without skipping a beat., • Investigate and escalate technical bugs, account issues, or fraud risks as needed., • Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues., • Proactively contribute to a positive, collaborative team culture., • 1+ years of customer service experience (call center, helpdesk, or online support preferred)., • Strong communication skills, especially written—tone, grammar, and clarity matter., • Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting., • Highly reliable, self-motivated, and able to adapt in a fast-paced environment., • Flexible schedule, including availability for weekends, evenings, and holidays., • Experience or interest in sports betting and major U.S. sports is a major plus. This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $18.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $19.50 to $24.00 per hour. There's no fixed timeline for tier progression — it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York). Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting. Benefits: • Discretionary annual company bonus (Eligibility Varies by Role), • 401(k) plan with 100% company match on the first 4%, • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance, • Paid Time Off (Eligibility Varies by Role), • Employee Assistance Program (EAP)Pay Range$18—$24 USDWhat Makes Us Great:, • Comprehensive compensation, • Work-life balance initiatives, • Autonomy – we embrace personal freedom and responsibility, • Creativity – we are open to new ideas of how we can be better, • Growth – we want you to develop personally as well as professionally, • Top-notch professionals who are passionate about what they do Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability. Be at the forefront of this ground-breaking industry! Apply now!

Job Description Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience! This role operates on a rotating Standard Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements: • Earliest shift: 8:00 AM – 6:00 PM What You'll Do: • Deliver real-time, empathetic support across chat, email, and phone., • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges., • Guide players through promos, loyalty programs, and game rules., • Investigate and escalate complex bugs, fraud signals, or account concerns., • Propose smarter processes and help evolve our internal knowledge base., • Thrive in multiple systems, queues, and workflows—without skipping a beat., • Investigate and escalate technical bugs, account issues, or fraud risks as needed., • Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues., • Proactively contribute to a positive, collaborative team culture., • 1+ years of customer service experience (call center, helpdesk, or online support preferred)., • Strong communication skills, especially written—tone, grammar, and clarity matter., • Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting., • Highly reliable, self-motivated, and able to adapt in a fast-paced environment., • Flexible schedule, including availability for weekends, evenings, and holidays., • Experience or interest in sports betting and major U.S. sports is a major plus. This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $18.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $19.50 to $24.00 per hour. There's no fixed timeline for tier progression — it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York). Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting. Benefits: • Discretionary annual company bonus (Eligibility Varies by Role), • 401(k) plan with 100% company match on the first 4%, • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance, • Paid Time Off (Eligibility Varies by Role), • Employee Assistance Program (EAP)Pay Range$18—$24 USDWhat Makes Us Great:, • Comprehensive compensation, • Work-life balance initiatives, • Autonomy – we embrace personal freedom and responsibility, • Creativity – we are open to new ideas of how we can be better, • Growth – we want you to develop personally as well as professionally, • Top-notch professionals who are passionate about what they do Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability. Be at the forefront of this ground-breaking industry! Apply now!

Job DescriptionThe FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. The IT Operations Coordinator will support the IT function through vendor management, operational process development, and light technical support. This role acts as the operational backbone of the IT team- ensuring vendor relationships run smoothly, documentation stays current, and day-to-day IT workflows operate efficiently. This position reports to the Director of IT Applications and partners closely with the Systems Support team and internal stakeholders across the organizationPrimary Job Responsibilities: • Vendor & Contract Management - ~50%, • Manage the full lifecycle of IT vendor relationships, including sourcing, procurement coordination, and contract tracking., • Maintain vendor records, renewal calendars, and performance expectations to ensure timely renewals and ongoing compliance., • Collaborate with leadership on vendor evaluations and cost-saving opportunities., • Partner with the IT Manager, who will handle negotiation and new deal execution; this role ensures operational follow-through and ongoing vendor oversight., • Documentation, Processes & Workflow Development - ~25%, • Create and maintain clear, user-friendly IT documentation, including SOPs, knowledge base articles, and process flows., • Establish structured procedures for recurring IT tasks and projects., • Support project tracking by documenting milestones, timelines, and key deliverables., • IT Operations & Helpdesk Support - ~25%, • Assist the Systems Support team by handling overflow tickets, especially during peak periods or staff absences., • Provide light technical support across hardware, software, access management, and troubleshooting., • Participate in broader IT projects as needed.Qualifications:, • Bachelor's degree in Business Administration, Information Systems, or a related field, • 2 - 4 years of experience in IT operations, vendor management, procurement coordination, or similar administrative/technology environments., • Strong organizational and project coordination skills, with the ability to track multiple concurrent workstreams, • Ability to create clear written documentation and translate complex technical concepts into simple language., • Proactive mindset and attention to detail in managing follow-ups, deadlines, and readiness planning, • Comfortable with light hands-on IT support in a structured helpdesk setting., • Excellent communication skills and the ability to collaborate across teams.Job Location

Job DescriptionJob Title: Help Desk Analyst Location: 800 W. Montgomery Ave | Philadelphia, PA 19122 Client: Philadelphia Gas Works Note: This is an on-site position Job Description Required Skills and Experience. • Minimum 2 years of experience working in a single point of contact help desk, • Experience using Jira Service Management Helpdesk application, • Experience using GroupLink’s eHelpdesk platform, • Experience using Genesys Cloud contact center and customer experience platform, • Strong customer service skills; telephone etiquette, • Great team-oriented interpersonal skill, • Great organizational skills, • Excellent analytical and problem-solving skills, • Strong oral and written communications skills (technical and non-technical) About Us: Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.

Job Description Location: Remote (USA) Employment Type: Contract-to-Hire About Us Were a fast-growing startup operating in specialized alternative markets, building reliable systems and smart operations from the ground up. Our team is small, agile, and collaborative. We thrive on solving problems quickly and keeping complex operations running smoothly. Were looking for someone who takes pride in being dependable, enjoys helping others, and knows how to make technology work seamlessly for people and processes alike. About the Role As an IT Help Desk Specialist, youll be the first line of support ensuring our systems, tools, and devices run efficiently for both our internal team and clients. Youll handle device setup, account provisioning, and troubleshooting, while maintaining clear documentation and improving the reliability of our IT workflows. This is a hands-on, process-driven role ideal for someone who enjoys structured problem-solving and clear, consistent execution. Key Responsibilities • Set up, configure, and maintain phones, laptops, and user accounts for internal team members and clients, • Troubleshoot basic technical issues (setup, connectivity, credentials) and walk users through solutions, • Coordinate onboarding and offboarding processes to ensure smooth access transitions, • Maintain organized records of recurring issues, solutions, and system changes Clear Communicator: You can calmly guide users through troubleshooting steps and communicate solutions effectively. Organized & Methodical: You document carefully, close loops, and ensure every issue is fully resolved. Adaptable & Resourceful: You thrive in fast-moving environments where priorities shift quickly. Requirements • Experience in IT support, helpdesk, or troubleshooting roles, • Strong organizational and problem-solving skills, • Proficiency with device setup, user account management, and cloud-based systems (Google Workspace, Windows, etc.), • Comfortable with occasional local travel for on-site setups or verifications Bonus Points, • Experience supporting small, fast-paced startup teams, • Exposure to both client-facing and internal IT support environments, • Familiarity with documentation and process-building for IT operations Why Join Us, • Competitive hourly pay with long-term growth potential, • Structured workflows and clear documentation standards, • Direct impact on the reliability and scalability of a growing company, • Collaborative environment where precision and initiative are valued

Job Description Location: Greater Philadelphia Area (Hybrid, occasional local travel required) Employment Type: Contract-to-Hire About Us We are a fast-growing startup company operating in specialized alternative markets. Were building operational excellence from the ground up and are looking for a hands-on, reliable IT Specialist to join our lean, dynamic team. If you love solving problems, taking ownership, and being the person everyone can count on to just make things work, we want to meet you. Position Summary The IT Specialist will be responsible for managing device setup, basic troubleshooting, light client-facing tech support, and coordination of handoffs between operational teams. You will also support the companys internal technology infrastructure, including phone, email, and account setups. A strong attention to detail, willingness to travel short distances on occasion, and excellent communication skills are key. Key Responsibilities Front Office (Client-Facing Support) Set up phones and email accounts for clients post-onboarding. Troubleshoot basic technical issues (e.g., device setup, connectivity). Provide support to clients as needed at milestone stages. Maintain communication with internal teams to ensure smooth client handoffs. Back Office (Internal Support) Coordinate internal tech handoffs across teams. Support internal IT workflows: device setup, account provisioning, account deactivation during offboarding. Document processes and recurring troubleshooting solutions to support scalability. Maintain a structured record of issues and resolutions to build internal playbooks. What Success Looks Like Clear, smooth, and well-documented handoffs between stages of client and internal processes. Minimal client disruption due to tech issues. Responsive and proactive communication with both internal and external stakeholders. Contributing to continuous process improvement of IT operations. Requirements Prior experience in IT support, helpdesk, or tech troubleshooting roles. Strong organizational and problem-solving skills. Good verbal communication skills; ability to calmly guide clients and team members through basic tech processes. Comfort with occasional light local travel. Ability to adapt in a fast-changing, startup environment. Self-starter who can balance structure and flexibility. Nice to Have Previous experience supporting small operational teams in a startup or entrepreneurial setting. Experience working across both client-facing and back-office environments.

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job DescriptionDescription: About Us Coating & Converting Technologies (CCT) and ATP Adhesive Systems Group are leaders in innovative adhesive solutions, serving a variety of industries worldwide. We pride ourselves on technology-driven growth, exceptional service, and a culture that values collaboration and expertise. As we expand our IT team, we’re looking for a talented IT Support / Helpdesk Technician to keep our systems running smoothly and support our business initiatives. The Role Are you a hands-on IT professional who thrives on solving problems and supporting users? In this role, you’ll provide comprehensive IT support across our organization—from computer systems and networks to phone systems and business applications like Sage and CRM programs. You’ll work independently, collaborate with Facilities and vendors, and occasionally travel (~25%) to our South Carolina facility. Key Responsibilities • Serve as the first point of contact for IT support requests via phone, email, and ticketing system., • Troubleshoot and resolve hardware, software, phone system, and network issues for on-site and remote users., • Install, configure, and maintain computers, mobile devices, printers, and related equipment., • Support Microsoft 365, Windows environments, and Sage ERP systems., • Manage company phone systems (VoIP, PBX), including setup, troubleshooting, and vendor coordination., • Maintain IT documentation, asset inventory, and user guides., • Assist with onboarding/offboarding, account setup, access management, and user training., • Support system upgrades, security patches, and process improvements in collaboration with Facilities and vendors., • Associate or Bachelor’s degree in IT, Computer Science, or related field—or equivalent experience., • 5+ years of IT support/helpdesk experience, with the ability to work independently., • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals., • Experience supporting phone systems (VoIP, PBX)., • Familiarity with Sage ERP or similar business applications., • Excellent troubleshooting, communication, and problem-solving skills., • Ability to prioritize tasks and deliver strong customer service., • Comprehensive benefits package: Medical, Dental, Vision, 401k., • Opportunities for professional growth within a global organization. Apply Today Bring your experience, passion, and problem-solving skills to a team that values your expertise. We can’t wait to meet you! We are an Equal Opportunity Employer. CCT conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, gender, gender expression, sexual orientation, disability, marital status, national origin, citizenship, race, religion, veteran status or other legally protected categories. No person will be discriminated against in hiring or in any other aspect of their employment, including but not limited to, training, responsibilities, transfer, promotion, compensation, and/or benefits, for any improper reason.

Job Description Job Title Helpdesk Tier 2 Job Description The type of work shall include, but not be limited to, the following: • Minimum of 3 years of Helpdesk experience • Escalation of support issues from Helpdesk Level 1; ability to resolve outstanding support issues •Preventive systems maintenance including remote and onsite support. • Testing, distribution, installation and configuration of operating systems and desktop software. • Maintain and keep up-to-date an equipment tracking system including assigned and available resources • Hardware and software image creation, development, administration, deployment and backup. Responsibilities • Testing and deployment of application upgrades, patches and fixes., • Administration, management, support and troubleshooting print queues., • Troubleshooting and problem resolution for printers (multi-function, network, copiers) and printing issues (Local, wireless or network wide). • Troubleshooting and standard maintenance of kiosks., • Administration, management, upgrade and support of McAfee for workstations, • Create, update, modify and review functional specifications for hardware and software as well as construction project related requests. Skills: Ability to provide excellent customer service and public relations outreach. Proven ability to effectively manage multiple priorities and meet deadlines. Proficiency in Microsoft Windows and Microsoft Office. Intermediate knowledge in hardware and networking, with particular emphasis on wireless networking. Evidence of strong flexibility and problem‐solving skills. Demonstrated ability to excel both independently and as a team member in a fast pace and collaborative environment. Must have excellent written and verbal skills. Outstanding Customer Service, Excellent Telephone Communication Skills and Level 1 Experience Required Must be able to pass Security Clearance Must be able to pass a background check Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces Company DescriptionFutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients. FutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.FutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients.\r\n\r\nFutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.

Job Description Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Job Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.. Major Responsibilities • 5+ years of experience with IT helpdesk or support position., • First line of support to clients regarding software, Hardware and systems., • Respond to end customer issues through phone, email, remote-in software, and computer chat., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Nable RMM (remote management of computers)., • Experience supporting printers/copiers in a networked environment., • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc. The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must! Must Have qualifications • Working knowledge of Windows server administration, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Position requires on-call support including planned and unplanned responses to a 24x7 environment. Bonus • Microsoft Certifications, • Working knowledge of ITIL principals and procedures. Non-skill requirements: • Pass a background check., • Able and willing to lift 50+ lbs of equipment.