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Job DescriptionSalary: Position:Mobility Management Specialist (MMS) Organization:Telecom Management Solutions Organization Classification:Exempt Reports to:Director of Telecom Management Services JOB DESCRIPTION The MMS is a client-facing position focused on cost reduction, visibility and on-going management of named-clients mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The MMS will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The MMS is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. Essential Functions and Qualifications: * Forensic analysis of wireless invoices, inventory and expenses targeted to each clients specific needs * Consultative and proactive approach to clients mobility management program * Account Management in serving as an extension of clients team * Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier * Microsoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookups) * Managing large volumes of data in excel and databases * Navigating wireless carrier portals Preferred Competencies: * General knowledge of business finance cost allocation, AP and GL Process * Expert level Excel knowledge including the use of advanced functions and pivot tables * Reviewing, understanding, and managing carrier contracts * Knowledge of Telecom Expense Management and/or Mobility Management * Ability to engage and guide a client in discussion of their mobility management ecosystem * C-Level presentation and interaction skills Major Duties and Responsibilities: * Analysis of invoice and summary of recommendations sent to client * Ownership of clients mobility landscape including vendors, hardware, roadmap and mobile security * Facilitate client call setup or internal meetings to discuss client opportunities * Manage internal client online portal login credentials, contracts loaded, standard plans & upcoming renewals * Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program * Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. Skills and Abilities * Ability to escalate effectively and manage vendors (both partners and non-partner vendors) * Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management * Ability to diagnose, articulate, and provide solutions for clients issues * Ability to scan and decipher large data sets quickly and efficiently * Ability to leverage automation for efficiency and added customer benefit * Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment with some remote flexibility. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. Travel:Though very unlikely, some travel may be required to perform the critical functions of the job. Required Education and Experience: College degree or related work experience Work Authorization/Security Clearance (if applicable):Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatics policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Position: Physician Liaison- Radiology Openings: 4 Location: Atlanta, GA. 30363 zip code Duration: 6-months, contract to hire. Start Date: 11/10 Interview Process: 2 rounds, 1 phone screen, 2nd panel interview onsite. Friday interview times available. Qualifications: • Experience in radiology or supporting radiology physicians, • MUST understand radiology workflow- for example, if a provider calls and asks a question about Fuji PACS- do they know how to answer that? If the image is taking time to load, can they tell them why that might be?, • Experience with EPIC, • Experience with PowerScribe, • Strong customer service skills · Bachelor’s degree is preferred. Day-to-Day Responsibilities: A large healthcare system in Atlanta, Georgia is looking to add a physician liaison to support their radiology physicians. This is a direct line for physician support- when the radiology physicians have questions, this resource will act as a direct triage line. This resource should be proficient in basic Tier 1 helpdesk support (troubleshooting over the phone), have a strong customer service background, and a strong understanding of the workflow of radiology so that they can properly triage the problem over the phone with the provider. This role requires some travel to hospitals for rounding and will require being onsite three days a week. This is not a call center position, rather, providing a concierge / white glove service.

Job DescriptionSalary: $15 / Hour Position: Wireless Management Intern Organization:Telecom Management Solutions Classification: Intern / Non-Exempt Reports to: Assistant Manager Mobility Management Solutions JOB DESCRIPTION Summary: The Wireless Intern is an internal, behind the scenes position focused on assisting the Wireless team with cost reduction, visibility and on-going management of clients mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, and reporting. The Wireless Intern will be assisting MMS reps in providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The Wireless Intern is chartered with making cost reduction changes, engaging vendors on pending credits/contracts, and being up to date on all US & Canadian vendor offerings real-time. It is the intent, but not guarantee, that this Intern role will lead to an Apprentice (more client facing role) in a 6-to-12-month period. Essential Functions and Qualifications: * Address all issues through ticketing system and regularly update ongoing projects * Assisting Mobility Management Specialists (MMS) in daily tasks for clients * Account Management in serving as an extension of MMS Team * Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier * Microsoft Office competency: especially moderate level Excel knowledge and experience (i.e., pivot tables, VLOOKUPs) * Managing large volumes of data in excel and databases * Navigating wireless carrier portals Preferred Competencies: * General knowledge of business finance cost allocation, AP and GL Process * Expert level Excel knowledge including the use of advanced functions and pivot tables * Reviewing, understanding, and managing carrier contracts * Knowledge of Telecom Expense Management and/or Mobility Management * Ability to engage and guide a client in discussion of their mobility management ecosystem Major Duties and Responsibilities: * Analysis of invoice and summary of recommendations sent to client * Ownership of clients mobility landscape including vendors, hardware, roadmap and mobile security * Facilitate client call setup or internal meetings to discuss client opportunities * Manage internal client online portal login credentials, contracts loaded, standard plans & upcoming renewals * Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program * Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. * Be available to the MMS rep to assist with any questions/requests/requests/reports as needed * Join a minimum of 25% of the client MMS-Led Dashboard calls and be responsible calls and be responsible for the note-taking that the MMS rep will send to the client Skills and Abilities * Ability to escalate effectively and manage vendors (both partners and non-partner vendors) * Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management * Ability to diagnose, articulate, and provide solutions for clients issues * Ability to scan and decipher large data sets quickly and efficiently * Ability to leverage automation for efficiency and added customer benefit * Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment:This position operates in a professional office environment. Position Type and Expected Hours of Work:This is part-time intern position. Ideally, we would like you to work at least 20 - 24 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: Working towards a college degree preferred. Additional Eligibility Qualifications * Work Authorization/Security Clearance (if applicable) * Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description • Please note that this is for an upcoming position. We are, however, accepting applications for this anticipated need. If you are interested in joining The Building People, we encourage you to APPLY TODAY! The Building People, LLC, has a position open for a qualified Systems Administrator to fulfill the following duties: • Administer and Troubleshoot GSA-wide contracting databases. Databases may cover several contracting activities to include Acquisition, Lease/Real Property, and support programs Functional Administrator (Systems) Requirements., • Manage and Administer industry standard Government-wide contracting databases; Federal Procurement Data System – Next Generation (FPDS-NG), Business Intelligence (BI), Repository for Lease contracting activities, System for Award Management (SAM), Acquisition Planning Module (APM) Assist in the reconciliation of system issues between contracting and various systems (to include financial systems and project management systems) providing expert advice on resolution., • Develop and instruct end-user training classes on GSA-wide contracting databases., • Generate detailed reports with pivot tables from both GSA-wide and Government-wide databases., • Establish end user profiles and security setups for Acquisition and Leasing Workforce on all relevant contracting databases., • Conduct one-on-one end user training and provide one-on-one assistance to resolve issues, similar to that of a “helpdesk”. Group training on recurring trends, refresher training, or new initiatives for large audiences of varying levels of expertise/end user will be required as well., • Day-to-day acquisition-related applications and database maintenance and management to include updating information, administering user accounts, resolving user issues, producing ad-hoc or as requested reports, etc., • Participate as a contributing member on various GSA-wide teams regarding issues/resolutions/upgrades to contracting database, representing PBS-R4., • Administer contracting databases with direct access to system programmers. Capabilities include testing and evaluating various types of electronic implementations as they are introduced to GSA (system deployments and enhancement, electronic signatures, electronic contract files, email account conversion, database conversion, and other similar implementations)., • Attend meetings with GSA upper-level management to present findings, ideas and recommendations for existing and new/forthcoming contracting databases Provide expert judgment and risk analysis on agency vulnerabilities, evaluation of metrics and key performance indicators as related to acquisition and leasing programs., • Recommends means and/or methods to overcome barriers, process improvements, or enhanced business practices to promote data quality/excellence., • Document findings as it relates to key vulnerabilities, trends, required trainings in various forms to meet the need of the organization., • Ensures accuracy in systems through database maintenance/clean-up (i.e. deactivating accounts, ensuring proper agency alignment of personnel within affected systems, etc.)., • Assists in the collection, analysis, and development of an agency response on mission critical functions., • A 4-year course of study leading to a bachelor's degree with a major in any IT related field and/or experience in Database Management., • 4 years of experience managing systems, preferably acquisition/contract writing systems, analyzing data outputs, and trends as well as making recommendations to the customer, or a combination of education and experience., • Preferred certification is intended to assist the professional to continuously develop and enrich project management skills and cutting-edge techniques within the industry., • Preferred experience with the following:, • Federal Procurement Data System - Next Generation (FPDS-NG), • Business Intelligence (BI), • Federal Business Opportunities (Fed Biz Opp), • Repository for Lease contracting activities, • System for Award Management (SAM), • Acquisition Planning Module (APM)

Job Description WABE is Atlanta’s choice for NPR, PBS, and local news and storytelling. We inform, inspire, reflect, and empower greater Atlanta to drive community belonging, stoke civic participation, and advance equity. WABE is a non-profit, public media service broadcasting and streaming via WABE90.1FM, WABE TV, WABE.org, and numerous podcasts and digital offerings. For more information on the broadcast service, programming and opportunities, please visit IT & Network Engineer We are seeking a dependable and technically skilled IT & Network Engineer to support and maintain the organization’s IT infrastructure. This is a hands-on, one-person IT department role (with consultants/vendors as needed) who is responsible for network and system administration, cybersecurity, associated vendors/partners, and management of vendor supported help desk. The ideal candidate will have broad technical expertise, excellent problem-solving skills, and the ability to operate independently while supporting a secure and reliable IT environment. Accountabilities: Hands-On Support & Maintenance: • This hands-on role must ensure continuous uptime for a 24/7 broadcast environment and may require occasional after-hours, night, or weekend work to troubleshoot and maintain systems operations., • Properly log and address support requests via the Support Desk tracking system., • Facilitate employee IT onboarding, offboarding, and training., • Respond to broadcast and on-air emergencies promptly, documenting and resolving incidents and service requests., • Manage documentation, technical standards, and processes., • Familiarity with the Windows OS, including Windows 10, 11, & Server architecture., • Work closely with our digital team to assist with DNS, IP, and similar changes., • Collaborate on equipment management and lifecycle processes, ensuring up-to-date documentation., • Manage WABE’s helpdesk and cybersecurity service providers., • Maintain equipment for optimal functionality and promptly troubleshoot issues across all platforms. Network Architecture and Design: • Develop and maintain the company’s network architecture to support media production needs., • Collaborate with cross-functional teams to design and implement network solutions for live broadcasts, content distribution, and data transfer., • Experience with Microsoft Cloud, including Entra ID & O365, • Deploy and maintain Azure Virtual Machines and Azure Application and Networking Services. Network Administration: • Manage & maintain of L2/L3 network devices, including switches, routers, & firewalls., • Perform routine maintenance and operational support for networks and servers., • Monitor network performance, troubleshoot issues, and optimize for minimal downtime., • Analyze system, server, network, and application usage and plan for capacity growth. System Administration: • Understanding and experience with virtualization, especially Hyper-V., • Manage active directory, Microsoft 365, VoIP solution and cloud platforms such as Azure and AWS. Security and Compliance: • Implement and maintain robust security protocols to safeguard data and media assets., • Stay updated on industry security standards and compliance requirements., • Support the company’s cybersecurity program, cyber incidents and investigations., • Use industry standard tools, such as eDiscovery, to investigate cyber security incidents., • Experience with cybersecurity tools such as MimeCast and KnowBe4., • Experience with Fortigate firewalls and VPN. Server and Infrastructure Management: • Oversee server administration, provisioning, maintenance, and performance tuning. Install, upgrade, maintain, and modify server software., • Manage virtualization environments and storage solutions., • Implement and manage video servers, digital assets management & storage systems etc. needed to ensure connectivity, distribution and streaming of multimedia., • Manage virtualization environments and storage solutions. Backup and Disaster Recovery: • Develop and execute backup and disaster recovery plans. Collaboration and Integration: • Collaborate with multimedia teams to integrate IT and network solutions into the production workflow. Vendor Management: • Evaluate and manage relationships with technology vendors. Documentation and Training: • Maintain comprehensive documentation of network configurations, systems, and procedures. Knowledge and Skills • Bachelor’s degree in computer science or related field (advanced degrees and industry certifications are a plus)., • Minimum 3 years’ experience working in an IT department (7 years in lieu of bachelor’s degree.), • Strong knowledge of network protocols, security practices, and performance optimization., • Strong problem-solving skills and ability to work effectively under pressure., • Willingness to learn, self-educate and implement current and new technologies, processes and methods, • Excellent communication and teamwork skills., • Adaptability to changing technologies and business requirements., • Experience in a broadcast or streaming environment a plus., • Help with vendor management and new technology evaluations. This role offers the unique opportunity to shape and support the IT backbone of a mission-driven public media organization. If you thrive in a dynamic environment and enjoy both strategic thinking and hands-on problem-solving, we encourage you to apply. Work Environment & Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required (up to 15 lbs.), filing documents or store materials throughout the workday. Proper lifting techniques required. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. PI278304236

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Network Administrator with high networking capabilities. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems, • Ensure all documentation is properly maintained and updated in a timely manner., • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters., • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems., • Strong verbal and written communication skills., • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks., • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus), • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus., • Microsoft Office 365 (Teams is a Plus), • Server Hardware, • Apple or Microsoft Technology and/or CompTIA certification(s) preferred, • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments, • Working in academic environment: 2 years (Preferred), • Administering Chromebook: 2 years (Preferred), • Apple/Mac device: 2 years (Preferred), • Google Education: 2 years (Preferred), • Mobile Device Management: 2 years (Preferred) 6MHK7nGTtP

Job Description JOB SUMMARY: · The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite. · When not in the Field you will work from our office. JOB DUTIES: · Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. · Installing, removing, or swapping equipment · Work onsite at client location to implement voice and network equipment. · Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. · Secures network system by establishing and enforcing policies; defining and monitoring access. · Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. · Accomplishes information systems and organization mission by completing related results as needed. · Reporting network operational status by gathering, prioritizing information; managing projects. · Assist with Disaster Recovery operations · Work in a 24/7 shift environment · Work as a member of the team, cooperate and assist other members. · Acts as technical liaison between clients, customers and vendors to resolve issues · Provide one on one application support as needed · Act as helpdesk escalation point by providing technical support via telephone and remote access · Essential duties for this position include but not limited to the following: able to stand or walk for long periods of time. Safely lift and/or move up to seventy (70) pounds on occasions as well frequently walk, sit, and perform functions with each hand and arm. Ability to climb ladders, stoop, bend and reach for extended periods of time. SKILLS AND QUALIFICATIONS: · Understanding of the OSI networking model · Network Monitoring experience · Knowledge of various WAN/MAN/LAN/WLAN technologies for office interconnectivity · Firewall experience · Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP · Network setup, administration and monitoring using concepts of SNMP, IPSec, VLANS, IDS · Experience with Cisco or Ubiquiti routers, switches and wireless access points · Experience with Cisco or Grandstream VoIP systems · Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc. · Knowledge of and experience with enterprise scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization and Collaboration tools is required · In-depth knowledge of Microsoft Windows Server (2012-2019) running on 32-bit and 64-bit hardware · Knowledge of Windows Server (2012-2019) administration required; for example, file and share permissions, user administration, security, networking and storage administration · Intermediate server and LAN administration experience · Perform systems backups and recovery procedures · Perform routine maintenance and upgrades for IT infrastructure · Configure applications: SharePoint a plus · Develop, document and maintain standard operating procedures and configuration · Web servers (such as Apache HTTPD) · Fundamental knowledge of Azure and Office 365. · Clearing server error logs and reporting any failures · Install, de-commission and document hardware and software requests as needed · VMware knowledge · Experience with load balancer products · Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware · Windows through to version 10 on workstations and laptops TRAVEL: · Up to 50-80% travel PREFFERED CERTIFICATIONS: · Microsoft Certifications (MCP, MCSE, MCSA) · Accredited College Degree in related field or 3-5 Years’ Cisco or Ubiquiti Switching/Routing and Network Administration related experience Company DescriptionThink Anew is a Managed Services company serving Long Term Care and Senior Living organizations. Our solutions include, but are not limited to telecom solutions, data migrations, security solutions, cloud hosting, and backup/disaster recovery services. Our help desk team of engineers support our solutions 24/7/365. Do you have a love and passion for technology? Do you want to join a team of bright technology enthusiasts? Are you looking to grow in a career? If so, visit and submit your resume. With us, your future is bright!Think Anew is a Managed Services company serving Long Term Care and Senior Living organizations. Our solutions include, but are not limited to telecom solutions, data migrations, security solutions, cloud hosting, and backup/disaster recovery services. Our help desk team of engineers support our solutions 24/7/365.\r\n\r\nDo you have a love and passion for technology? Do you want to join a team of bright technology enthusiasts? Are you looking to grow in a career? If so, visit and submit your resume. With us, your future is bright!

We are working with a large client in the automotive insurance space, offering specialized insurance to individuals with damaged credit. The office is in the Smyrna area, and it is 5 days onsite per week to start, then moving to 3 days onsite after onboarding. They are building out a new office, and

Job Locations US-GA-Forrest Park ID 2023-1494 Category Information Technology .To provide desktop support/IT helpdesk in Atlanta and during deployments OCONUS for a minimum of 6 month periods of time.Perform i

Job Description IT DeNovo Project Manager Job Description Must be eligible to work in the US. Sponsorship not available. This is a hybrid position; candidates must be located within commuting distance to our Denver, CO office. Role and Responsibilities The IT Project Manager oversees new office start-up projects and support triage. As a part of a team, manage the IT components of a nationwide initiative to build out new Oral Surgery and Dental Specialty practices. • Travel will be frequent, and involve on-site visits for site setup, practice openings, and follow-up support, • IT DeNovo setup projects will include procurement for on-premises IT systems, ISPs order management, VoIP phone system configuration, project coordination in partnership with national IT vendors, and physical site setups., • Set and track project milestones in partnership with acquisition resources; manage and account for unforeseen delays, then realign schedules and expectations as needed., • Training and onboarding for IT systems during practice openings., • Communicate/coordinate project deadlines and milestones with participants and stakeholders., • Audit and document solutions for business continuity, disaster recovery, and security best practices., • Coordinate efforts and timelines between project engineers, vendors, end users, and IT leadership., • Build trusting relationships with newly opened practices. Education and Experience • Bachelor’s degree in related field required., • At least 3 years in a technical role required., • Project management experience a plus., • HIPAA experience a plus., • Medical or Dental experience preferred, but not required. Skills and Abilities • Proficient in managing Microsoft 365 tenants, to include Exchange, Azure AD, SharePoint, Teams, and security., • Thorough understanding of IT network design, hardware components, and protocols., • IT support knowledge, including Helpdesk or networking engineering., • Proficient with Microsoft Server architecture, Active Directory, and relevant protocols., • Working knowledge of change management principals., • Thorough understanding of project management principles and planning., • Ability to stay on-time and on-budget, and to identify risks and opportunities across multiple projects., • Excellent verbal and written communication skills., • Proactive and independent with the ability to take initiative., • Exceptional time management, facilitation, and organizational skills with a proven ability to meet deadlines., • Strong analytical and problem-solving skills, and the ability to multitask effectively., • Valid driver's license and the ability to accommodate business travel.

Job Description TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES. ·Serves as the primary escalation point forincoming queries and technical issues. ·Manages and/or assigns projects and tasks toother team members as appropriate ·Advises, collaborates and assists businessunits with system enhancements and modifications ·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc. ·Effectively provides user support over thephone, in person, and via remote tools. ·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up. ·Assists users with information security andprivacy questions; provides directions for the correct action. ·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony. ·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational. ·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals. ·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices. ·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.) ·Creates user support documentation and instructions. ·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents. · This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS. ·Minimum of 2-3 years of IT technical support ·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc. ·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure. ·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. ·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software. ·Willing to work off-hours and weekends whenrequired for projects or emergency support. ·Experience installing, configuring, andsupporting network printers and audio/visual equipment ·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force ·isstrongly preferred) ·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills ·Strong team leadership, time management, andcoaching and mentoring skills ·Excellent customer service and communicationskills are a must. ·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system. ·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Job Description Duties and Responsibilities: The Information Technology (IT) Specialist is responsible for monitoring and maintaining the IT systems under the direction of Corporate Headquarters IT. The incumbent will focus on specific computer networks, databases, and system administration. Under supervision, the IT Specialist will install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment. The IT Specialist will also participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational. Key duties include but not limited to the following: Provides support to end users by way of telephone, email, and the helpdesk ticketing system. Troubleshoot systems and hardware, including PC’s, servers, network equipment, and end user applications. Maintain Active Directory user accounts in accordance with company policies. Configure, deploy, maintain, troubleshoot, and install new computer hardware, peripherals, mobile devices, and software for end-users in-house and remotely. Responsible for the desktop imaging process, ensuring all systems are running a standardized configuration. Records, responds to, diagnoses, escalates, follows up, and documents solutions to problems. Diagnose and resolve problems associated with application software, hardware, and operating systems; determine the source of the issues and classify their level of urgency and nature. Assist with end-user cybersecurity training across all sites. Assist with network and domain migration projects. Adheres to all IT processes, policies, standards, and procedures. The IT Specialist may be assigned other duties as deemed necessary to complete the goals and objectives of the department. Requirements: Skills, Qualifications, Experience, Special Physical Requirements: Bachelor’s Degree in a technical discipline (Computer Science/Information Technology/Computer Engineering) or equivalent experience, 3+ years’ work experience or 2+ years’ experience in desktop and/or help desk support. Strong project, time management and conflict resolution skills. Excellent customer service skills for a diverse customer base. Experience in PC installation. Proficient with Microsoft Windows 10, Windows Server 2012/2016/2019. Knowledge of PC and Server hardware. Strong attention to detail with an emphasis on written and verbal skills. Ability to explain concepts and instruct employees through troubleshooting processes. Ability to work under pressure and prioritize tasks effectively. Ability to travel up to 20% of the time. Must pass Department of Homeland Security background check, pre-placement physical and pre-employment drug-screen. Preferred Skills: Experience using helpdesk ticketing software. Knowledge of Microsoft 365, Azure, SCCM, and Intune MDM. Knowledge of Microsoft Hyper-V and VMware. Knowledge of SAN and backup/disaster recovery appliances. Knowledge of networking components such as firewalls, routers, switches, and wireless access points. Knowledge of Cloud based phone systems. Industry certifications, such as CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA. Working Conditions: This job operates in a manufacturing setting and professional office environment. Must be able to work in the chemical plant safely and get into tight spaces. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises or fumes in the plant facility, collaborating with officials, plant managers and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Benefits: Medical, Dental, Vision, Life/AD&D, 401K, and vacation.

Job DescriptionSalary: $85,000-$100,000 annually Level 3 IT Technician About Us: Digacore Consulting is a technology consulting firm offering Managed IT Support Service to our clients. We are hiring for a full-time L3 Helpdesk Technician to join our growing and talented team. Digacore offers the highest standard in customer service and technical solutions to optimize our client's business goals. We maintain a positive and supportive working environment with a strong focus on team orientation and individual professional growth, inspiring innovation. About the Role: We are seeking a highly skilled and motivated individual to join our team as an L3 Helpdesk Technician. In this role, you will provide advanced technical support, troubleshoot and resolve complex server and networking issues. The ideal candidate should possess exceptional technical knowledge, troubleshooting skills, and excellent communication abilities. Primary Responsibilities: • Provide advanced technical support for escalated and complex issues., • Handle escalations from both the L1 and L2 teams., • Configure and manage DNS records, troubleshoot server issues, and work with Group Policy Objects (GPO) and Active Directory (AD)., • Set up shares on File Systems (FS) or SharePoint and establish correct permissions., • Utilize firewall knowledge to enhance security measures., • Demonstrate strong networking skills, including troubleshooting and optimizing network performance., • Understand Wi-Fi technology and troubleshoot related issues., • Apply extensive server troubleshooting skills to resolve intricate problems., • Experience with cloud services such as Microsoft Azure and AWS., • Familiarity with virtualization technologies (e.g., VMware, Hyper-V, AVD)., • Proficiency in scripting languages (e.g., PowerShell) and automation tools for task optimization., • Bachelor's degree in a relevant field or equivalent practical experience., • Proven experience in a technical support role, with a focus on Level 3 responsibilities., • Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies., • Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure., • Outstanding communication skills, both written and verbal., • Demonstrated ability to manage multiple priorities and work in a fast-paced environment., • Strong customer service orientation., • Minimum 5 years experience in an MSP environment or similar IT organization., • Minimum 3 years experience with Windows Server 2016 and 2019 Operating Systems., • Minimum 5 years experience working with Azure, Active Directory, DNS, and Office 365., • Minimum 3 years experience working with RMM and PSA tools., • Nationwide medical insurance., • Dental insurance., • Life insurance gifted to all employees., • Long-term disability insurance gifted to all employees., • FSA and HSA options., • Generous paid time off. We are an Equal Opportunity Employer! remote work

Job DescriptionSymplyFi is currently seeking several Technical Support Analysts to work full-time onsite in our Atlanta Office. This position will provide telephone based Technical Support for the SymplyFi platform. The ideal candidate for this position will have relevant network related IT certifications and a bachelors degree from an accredited college. This position requires working rotating weekend shifts Experience working in a restaurant or other retail environment is a strong plus! RESPONSIBILITIES - What you will be doing working with us • Work full-time onsite, in the office, as scheduled - including weekend shifts., • Create and document helpdesk support tickets to track customer issues., • Follow documentation & workflow procedures to troubleshoot, resolve or escalate customer issues., • Remotely troubleshoot Layer 1, 2 and 3 network connectivity issues with POS, PCs and other end-user devices., • Remotely troubleshoot and resolve network issues with customer end-user devices including POS, Windows/MAC PCs, tablets and VoIP phones., • Full-time, 5 days per week (40 hours per week), • Weekend shifts as scheduled, • 2nd shift (11am to 8pm) as scheduled Requirements Experience and knowledge you must • 2 years of experience with PC network & Internet connectivity troubleshooting using ping, traceroute, cable tracing, DNS lookup, • 2 years of telephone based IT helpdesk or other telephone based customer service experience, • Foundational TCP/IP networking knowledge including including IP addresses, TCP/UDP ports, MAC Address, ARP, DHCP, DNS, IP subnetting & Ethernet., • Understanding of basic Layer 3 / routing and L2 / switching concepts including VLANs, • Excellent customer service and communication skills - enjoys helping non-technical users resolve IT issues, • Positive, outgoing service oriented disposition - enjoys working with diverse customers over the phone., • You must be available to work weekends and 2nd shift (11am to 8pm) as scheduled Experience we desire but is not required • Experience working in the restaurant, hospitality or retail industry, • Experience with retail technologies like POS systems, Retail POS Kiosk BenefitsCOMPENSATION - What you will get from us • $45,000 starting salary, • Medical, Dental, Vision Insurance, • Paid holidays, • 401K with Matching, • We pay for your IT certification exams.

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems, • Ensure all documentation is properly maintained and updated in a timely manner., • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters., • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems., • Strong verbal and written communication skills., • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks., • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus), • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus., • Microsoft Office 365 (Teams is a Plus), • Server Hardware, • Apple or Microsoft Technology and/or CompTIA certification(s) preferred, • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments, • Working in academic environment: 2 years (Preferred), • Administering Chromebook: 2 years (Preferred), • Apple/Mac device: 2 years (Preferred), • Google Education: 2 years (Preferred), • Mobile Device Management: 2 years (Preferred) bmJl6RsM7Z

Job DescriptionABOUT VICTORY LIVE Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to manage all elements of the ticket sales lifecycle, from ingestion to sales fulfillment. THE POSITION Victory Live is seeking a Lead IT Engineer to take ownership of our IT infrastructure and operations. This role will oversee the company’s hardware, software, and systems across both Mac and Windows environments. Key responsibilities include managing identity and access solutions such as Okta and JumpCloud, domain management, and Google Workspace (Gmail)—ensuring all systems are secure, efficient, and aligned with business needs. The Lead IT Engineer will support both remote and on-site employees, while also being responsible for office IT operations such as hardware provisioning, networking, and day-to-day user support. You’ll collaborate cross-functionally to maintain a strong IT posture and drive continuous improvement. This role also includes providing technical leadership and mentorship to other IT team members, fostering growth and knowledge sharing across the team. This role requires a blend of hands-on technical expertise and leadership skills and will be 100% on-site in our Atlanta office. THE PLAN 1. IT Infrastructure Management: • Manage and support the organization’s IT systems across both Mac and Windows environments., • Oversee the maintenance, configuration, and reliable operation of computer systems, servers, and networking infrastructure., • Ensure systems are up-to-date with security patches and software updates. 2. Identity and Access Management (Okta):, • Administer Okta for Single Sign-On (SSO) and Multi-Factor Authentication (MFA), ensuring secure access to applications and systems., • Manage user provisioning, de-provisioning, and role-based access control across the organization., • Integrate new applications and services with Okta to streamline authentication processes. 3. Google Workspace (Gmail) Management:, • Administer Google Workspace (Gmail, Calendar, Drive, etc.), ensuring smooth operation and troubleshooting issues as they arise., • Manage user accounts, groups, email security, and data retention policies within Google Workspace., • Provide user support and training for Google Workspace applications. 4. Domain and Network Management:, • Oversee domain management, including DNS, domain registration, SSL certificates, and network configurations for IT software products, • Ensure efficient management of internal and external domain-related services. 5. Office IT Management:, • Manage office IT operations, including setup and maintenance of workstations, printers, telecommunication systems, and other office equipment., • Oversee network infrastructure for office locations, ensuring secure and stable connections for all users., • Work with vendors to source, install, and maintain IT hardware and software for office environments. 6. Helpdesk and User Support:, • Provide technical support for on-site and remote employees, resolving IT-related issues in a timely manner., • Manage and maintain an IT ticketing system, tracking and resolving issues related to hardware, software, networking, and accounts., • Provide training and guidance to employees on IT policies and best practices. 7. Security and Compliance:, • Ensure that IT systems meet security and compliance standards, particularly regarding data privacy, encryption, and user access controls., • Implement and monitor security protocols, including antivirus and endpoint protection, to prevent cyber threats., • Collaborate with the security team to ensure best practices are followed for data protection and risk management. 8. Vendor Management and Budgeting:, • Manage relationships with IT vendors and service providers, ensuring cost-effective procurement and timely service delivery., • Assist in preparing and managing the IT budget, including expenses for hardware, software, and services. 1. Technical Expertise: • Strong knowledge of both Mac and Windows operating systems, including deployment, configuration, and troubleshooting., • Experience with Okta for identity and access management, SSO, and MFA., • Expertise in managing Google Workspace (formerly G Suite), particularly Gmail, Calendar, and Drive., • Expertise in managing Microsoft 365, particularly Outlook, Teams, OneDrive, and SharePoint., • Familiarity with domain management (DNS, SSL certificates) and networking fundamentals (TCP/IP, VPNs, firewalls)., • Understanding of office IT equipment, networking infrastructure, and basic system administration. 2. Experience:, • 10+ years of experience in IT support and systems management., • Experience managing both on-site and remote IT environments., • Experience provisioning both Windows and MacOS machines., • Proven experience managing user accounts, security settings, and workflows in Google Workspace and Okta., • Experience in office IT setup, maintenance, and troubleshooting., • Experience with Jump Cloud is a plus 3. Leadership and Management:, • Strong organizational and leadership skills, with the ability to manage small IT teams or vendors., • Excellent project management skills, with the ability to oversee IT initiatives and ensure they align with business goals., • Proven ability to manage IT support operations, ensuring that user issues are resolved in a timely and efficient manner. 4. Communication Skills:, • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users., • Strong interpersonal skills, with the ability to interact with employees at all levels of the organization. Education: Powered by JazzHR F9uHpTj7SR

Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more

This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users. Dispatch & Coordination: Monitor incoming support tickets and assign them b

Job Title: IT- Product Specialist, Expert. Enterprise monitoring tools (Broadcom DxNetOps, Micro Focus, IBM Tivoli). The hourly rate for this position is between $92.

Note: This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position. Address: Atlanta, GA 30334 (Remote) 6 Months Contract Position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opp

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Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holida

In this role, you will… * Provide excellent customer service at all levels of the organization and with external partners * Demonstrate patience and flexibility with clients and colleagues while troubleshooting technical issues * Assist with company-based software/hardware deployments * Sha