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What You'll Do Platform Strategy & Vision • Own the end-to-end ServiceNow platform strategy, roadmap, and portfolio management across all modules and business units, • Partner with your manager to define the multi-year vision for how ServiceNow will evolve from an ITSM tool to a comprehensive enterprise service management platform leveraging the latest in AI capabilities, • Evaluate emerging ServiceNow capabilities and determine which investments will drive the greatest business value, • Partner with enterprise architecture and IT leadership to ensure platform decisions align with broader technology strategy, • Build business cases and secure executive buy-in for major platform initiatives and investments Enterprise Partnership & Service Delivery • Serve as the primary product leader for ServiceNow across the enterprise, partnering with stakeholders in IT, HR, Facilities, Finance, Legal, Procurement, and other business functions, • Understand the service delivery needs of enterprise users and translate them into a cohesive platform strategy, • Build trusted relationships with executives, VPs, and business leaders to understand their operational challenges, • Champion a service management mindset shift across the organization-moving from disparate tools to unified service experiences, • Balance competing demands from multiple business units while maintaining platform integrity and user experience consistency ITSM & IT Helpdesk Excellence • Drive continuous improvement of core ITSM capabilities including incident, problem, change, and asset management, • Optimize IT Helpdesk experiences to reduce resolution times, improve self-service adoption, and increase user satisfaction, • Implement modern service management best practices including knowledge-centered service, proactive monitoring, and AI-powered support, • Define and track service level metrics that demonstrate operational excellence and continuous improvement HR Employee Service Center & Beyond • Lead the expansion of ServiceNow into HR Service Delivery, creating seamless employee experiences for onboarding, ESC, and HR case management, • Design consistent service experiences across departments while respecting the unique needs of each business function, • Champion employee-centric design principles that make it easy for enterprise users to get help when they need it Product Team Leadership • Build, mentor, and lead a high-performing team of product managers, business analysts, and product owners, • Create clarity around roles, priorities, and decision-making frameworks within your product organization, • Foster a culture of data-driven decision making, customer empathy, and operational excellence, • Develop talent and create growth opportunities for team members at all levels Platform Governance & Operations • Partner with engineering to establish governance frameworks for platform configuration, customization, and integration decisions, • Partner with ServiceNow technical teams to ensure platform health, performance, and scalability, • Manage stakeholder communication, user acceptance testing cycles, and release management processes, • Drive adoption of platform standards, best practices, and reusable components, • Oversee vendor relationship with ServiceNow, including input to contract negotiations and executive business reviews What You Bring Required Experience • Bachelor's degree and 10 years' experience in product management. The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience; or 14 years'experience, • 5+ years' experience in a management or leadership role, • Deep expertise in ITSM, ESM (Employee Service Management), and service delivery frameworks (ITIL, knowledge management, SLA/OLA management), • Proven track record leading large-scale platform transformations in enterprise environments (3,000+ users), • Experience managing complex stakeholder ecosystems with competing priorities and limited resources, • Strong background in both IT service delivery and business process automation Technical & Domain Knowledge • Experience with managing and implementing enterprise SaaS solutions, • Knowledge of service management best practices, ITIL framework, and modern support models, • Familiarity with enterprise integrations, APIs, and platform architecture considerations, • Understanding of governance, compliance, and security requirements in large enterprises, • Experience with workflow automation, low-code/no-code platforms, and digital transformation initiatives Leadership & Business Skills • Demonstrated ability to influence and build consensus with senior executives and cross-functional leaders, • Strong business acumen with ability to build ROI cases and demonstrate platform value, • Excellent communication skills with ability to translate technical concepts for business audiences and business needs for technical teams, • Strategic thinking combined with execution excellence-you can both set the vision and drive delivery, • Change management expertise with track record of driving organizational adoption of new tools and processes, • Budget management experience including vendor negotiations and financial planning Preferred Qualifications • Hands-on experience with ServiceNow platform strategy, implementation, or product ownership, • Deep understanding of ServiceNow modules including ITSM, ITOM, HR Service Delivery, CSM (Customer Service Management), and emerging AI/automation capabilities (or tangible experience of coming up to speed quickly on a new platform), • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist, • ITIL v4 Foundation or higher certification, • Experience with AI-powered service management (Virtual Agent, Predictive Intelligence, etc.), • Background in management consulting, business process transformation, or enterprise architecture, • MBA or advanced degree in relevant field Success in This Role Looks Like Year One • Established trust and credibility with key business stakeholders across the enterprise, • Defined clear platform vision and 3-year roadmap with executive alignment, • Improved IT Helpdesk metrics including time to resolution, first contact resolution, and user satisfaction, • Delivered 2-3 high-impact service management improvements that demonstrate platform value, • Built a cohesive product team with clear priorities and ways of working Ongoing • Consistent adoption growth across both IT and non-IT service domains, • Measurable improvements in employee productivity through better service experiences, • Strong NPS scores from both end users and business stakeholders, • Platform viewed as a strategic asset and enabler, not just an IT tool, • Regular delivery cadence with predictable releases and minimal disruption, • Cost optimization through consolidation of redundant tools onto ServiceNow platform Why This Role Matters In an enterprise of 32,000 people, the quality of internal service delivery directly impacts employee productivity, satisfaction, and our ability to execute on business objectives. ServiceNow is the connective tissue that brings together disparate services, automates manual work, and creates seamless experiences for employees across the organization. As the Director of Product Management for this critical platform, you'll have enterprise-wide impact-touching every employee, every department, and every service interaction. Your work will fundamentally change how our organization operates, freeing up thousands of hours for higher-value work and creating the service experiences our employees deserve. Our Environment • Enterprise scale: 32,000+ users across multiple business units and geographies, • Complex stakeholder landscape requiring executive-level partnership and influence, • Matrixed organization requiring strong collaboration and consensus-building skills, • Fast-paced environment with high expectations for both strategic thinking and operational execution, • Significant opportunity to drive digital transformation and modernize service delivery USD 148,500.00 - 247,500.00 per year Compensation: Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Job Description Position: Support and Resolution Specialist Organization: Help Desk Support & Resolution Classification: Non-Exempt Reports to: Manager— HelpDesk Support and Resolution Summary: Vatic Outsourcing, a growing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work with our clients and internal staff. This position will be responsible for but not limited to: order processing, pricing requests, general account management and client interface to include – follow up and, when required, escalation of issues. This position will rely in part on the use of various web-based tools and databases to satisfy customer requests. We specialize in the support of medium– to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long-term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry. Preferred Skills: • Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management, • Ability to diagnose, articulate, and provide solutions for client’s technical issues, • General customer service experience Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment with some remote flexibility. Position Type: This position will start as part-time working up to 29 hours with the goal to move to full-time once trained in the role for 3-6 months. Must be willing to work varying schedules including some evenings and weekends. Training would be Monday - Thursday 9:00am - 4:00pm. Education and Experience: • College Degree Preferred Additional Eligibility Qualifications • Work Authorization/Security Clearance (if applicable), • Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Are you ready to shape the future of a global law firm's technology strategy and redefine how legal services are delivered through AI and innovation? The Chief Information Officer (CIO) is the firm's senior-most technology executive, responsible for establishing and executing the firm's technology, innovation, and information governance strategy. Reporting to the Chief Operating Officer, the CIO leads two highly integrated functions: a comprehensive IT organization overseeing infrastructure, cybersecurity, cloud platforms, enterprise applications, and end-user services; and an Innovation team focused on AI adoption, legal technology, data analytics, research capabilities, and practice group enablement. The CIO plays a critical role in advancing the firm's vision for technology-enabled legal service delivery by leveraging AI and emerging technologies to enhance client service, increase efficiency, and drive competitive advantage. As the executive accountable for the firm's technology ecosystem, the CIO ensures technology investments, operations, and innovation initiatives align with business objectives and client expectations. This leader oversees a complex technology and vendor landscape while balancing operational excellence, security, risk management, and innovation. The ideal candidate is a forward-thinking executive who is equally comfortable discussing infrastructure resilience and AI-driven transformation. They will build strong relationships across the partnership and business operations, demonstrate exceptional executive presence, and bring a deep understanding of the unique regulatory, ethical, and competitive dynamics of a global law firm. • Develops and executes an integrated technology and innovation strategy aligned with the firm's business objectives, client service priorities, and long-term growth goals., • Acts as a strategic advisor to firm leadership on technology investments, operational effectiveness, risk management, and emerging capabilities., • Represents IT and Innovation on firm governance bodies including the AI Governance Committee and Risk Committee, and with the Executive Committee and Global Board, as well as other relevant partner-level forums., • Tracks market trends, emerging technologies, and competitive developments across the legal industry to position Eversheds Sutherland at the forefront of innovation., • Anticipates and monitors structural disruptions, including the impact of generative AI on the lawyer leverage model and traditional economics—and ensures the firm's technology posture supports strategic adaptation and responsiveness to rapidly evolving client expectations around AI-augmented service delivery., • Leads the firm's Innovation function, overseeing AI strategy, legal‑specific tool deployment, and the full lifecycle of technology evaluation, piloting, and adoption across practice groups—with an emphasis on accelerating time‑to‑deployment to meet the pace of client demand., • Participates in and supports the AI Governance Committee, ensuring responsible deployment, client confidentiality compliance, and ethical use of AI across all approved platforms., • Drives attorney‑facing AI adoption, working directly with practice group leaders to identify how AI can improve matter quality, reduce cycle times, lower cost‑to‑serve, and differentiate client deliverables—enabling the firm to deliver legal services that are demonstrably better, faster, and more cost‑effective., • Oversees the evaluation, procurement, and performance management of legal AI tools (e.g., Harvey, Copilot, Claude, Legora) and legal research platforms., • Develops and maintains an AI usage governance framework, including tracking of AI utilization by client and matter to support billing transparency, client reporting, and risk management., • Promotes a culture of innovation, curiosity, and technology adoption across attorneys and business professionals, reinforcing technology as a strategic differentiator., • Aligns technology capabilities to Practice Group needs, ensuring attorneys have tools that meaningfully improve practice and client outcomes., • Oversees legal research platform strategy, including vendor selection, training, and integration with knowledge management and matter workflow., • Leads the firm's data analysis and legal analytics capabilities, enabling data‑driven insights for practice management, pricing strategy, and business development., • Governs the firm's data integration architecture, including data lake strategy, API integrations between legal systems, and the pipeline that connects practice group data to business intelligence tooling., • Provides strategic oversight of the firm's intranet platform to ensure it remains a valuable knowledge‑sharing, communication, and self‑service resource., • Oversees the firm's technology training function, ensuring effective onboarding, adoption, and ongoing proficiency across all technology platforms., • Designs training programs that reflect the time constraints and learning preferences of an attorney population, including just‑in‑time resources, practice‑specific curricula, and on‑demand formats., • Leads change management strategy for major technology deployments, ensuring attorney and staff readiness before go‑live and sustained adoption post‑launch., • Measures and reports on technology adoption metrics as a core indicator of IT and Innovation program effectiveness., • Oversees the design, delivery, and reliability of LAN, WAN, cloud, and AI infrastructure across all firm offices., • Owns the firm's Azure cloud environment, including governance, FinOps discipline, and cost optimization strategy., • Ensures high availability and performance of core legal applications including iManage, Interaction, Aderant, and core Microsoft Applications., • Directs enterprise audio‑visual and conferencing infrastructure to support hybrid work and client‑facing environments., • Leads Windows desktop engineering, application deployment, and lifecycle management across the firm's device fleet., • Oversees Mobile Device Management (BYOD) programs, including policy enforcement and endpoint security integration., • Drives a disciplined system patching and vulnerability remediation program in coordination with the CISO., • Provides oversight of the information security function through the CISO, ensuring the firm's security posture meets the highest standards demanded by clients, cyber insurance obligations, and regulatory expectations—and that the pace of innovation never compromises the confidentiality and integrity of client data., • Fosters a risk‑aware culture across IT and Innovation, with particular sensitivity to the confidentiality demands of legal client data and the emerging risks introduced by AI tools, ensuring that rapid adoption is always paired with rigorous privacy safeguards and governance controls., • Ensures the firm maintains best practice positions on data retention, e‑discovery readiness, and breach response preparedness., • Provides cybersecurity reporting and risk narratives to firm leadership., • Oversees all user support, helpdesk, and onboarding functions, ensuring high‑quality, consistent service to attorneys and business professionals across all offices., • Defines service level expectations, escalation paths, and continuous improvement programs for end‑user support., • Ensures the IT and technology onboarding experience for lateral partner hires and new associates reflects firm standards and accelerates productivity., • Maintains an environment that supports attorney productivity in mobile, remote, courtroom, and client‑site scenarios., • Manages the firm's technology vendor portfolio across IT and Innovation, with discipline around contract governance, renewal management, and spend rationalization across a multi‑hundred tool stack., • Leads technology budget development, spend planning, and variance accountability in coordination with Finance and the COO., • Drives portfolio rationalization to reduce redundancy, optimize licensing costs, and improves visibility into total cost of ownership., • Evaluates and manages strategic vendor relationships including cloud providers, managed service partners, and mission‑critical SaaS vendors., • Oversees the IT PMO, ensuring consistent methodology, resource planning, and stakeholder communication on technology and innovation initiatives., • Prioritizes and sequences infrastructure, application, security, and innovation projects in alignment with firm strategy and resource capacity., • Leads complex program delivery including platform migrations, office builds and relocations, and M&A integration activities., • Ensures Innovation initiatives are managed with the same rigor applied to operational IT—with clear charters, milestones, and value realization metrics., • Builds, leads, and retains a high‑performing team spanning IT operations and Innovation, across multiple functional areas and geographies., • Fosters a culture of accountability, curiosity, and services excellence within a combined department, navigating significant change., • Defines org structure, role clarity, and career development frameworks appropriate to an AmLaw‑caliber technology and innovation function., • Designs and executes structured development programs for direct reports, with a focus on building next‑generation technology leadership within the firm., • 15+ years of progressive technology leadership experience, including at least 5 years in a senior executive technology role such as CIO, Deputy CIO, CTO, or equivalent., • Demonstrated success leading both enterprise IT operations and innovation functions within a legal, professional services, or similarly complex client‑service environment; AmLaw 100 law firm experience strongly preferred., • Deep expertise in enterprise infrastructure, cloud technologies (Azure preferred), endpoint management, and business‑critical applications., • Proven ability to deploy and scale AI technologies responsibly while balancing innovation, security, privacy, and governance requirements., • Strong financial acumen with experience managing multimillion‑dollar technology budgets and complex vendor portfolios., • Exceptional communication and influencing skills with experience engaging executive leadership, boards, and partnership organizations., • Experience with iManage, Aderant/Elite or similar legal platforms, and Microsoft 365 at enterprise scale., • Hands‑on experience with legal AI platforms (Harvey, Copilot, Claude, Legora) and legal research tools (Westlaw, Lexis+, vLex)., • Experience designing data lake architectures and managing data integration programs across enterprise systems., • Familiarity with legal analytics, practice intelligence platforms, and business development technology., • Experience managing office expansions., • Experience with the IT challenges and opportunities of international organizations, including the global regulatory environment and different technology standards., • Experience with Azure cloud operations, services, and cost optimization., • Bachelor's degree in Information Technology, Computer Science, or a related field; MBA or advanced degree a plus., • Relevant certifications (CISSP, CISM, ITIL, PMP, or equivalent) a plus. This is a hybrid role and will require on‑site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job‑related considerations. The range for this position is from $575,000 - $750,000, with offers contingent upon the various factors. The firm’s compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities. Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law.Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm’s offices or any other work‑related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Chief Information OfficerAtlantaFinOps150k+19/05/2026Full-timeHybridFavoriteAccess Job## Job DescriptionWe have an exciting opportunity for a Chief Information Officer (CIO) at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals. The Chief Information Officer (CIO) is the firm’s most senior technology executive, responsible for the full spectrum of information technology and innovation strategy, operations, and governance. Reporting to the Chief Operating Officer, the CIO leads two integrated functions: a broad operational IT organization spanning infrastructure, cybersecurity, cloud, core applications, and end-user computing; and an Innovation department driving AI adoption, legal technology strategy, research, data analytics, and practice group alignment. The CIO will be central to realizing the firm’s ambition to deliver tech-enabled legal service—leveraging AI and emerging technologies to make service delivery to its global client base better, faster, and more cost-effective. This position is the single accountable executive for how technology is deployed, consumed, and continuously evolved across the firm. The CIO translates firm strategy into technology investment, manages a complex multi-hundred tool vendor ecosystem, and ensures that both operational resilience and competitive innovation remain core capabilities. The role requires a proactive leader equally fluent in infrastructure reliability and AI-driven transformation, who can build trust with partners and associate-level attorneys alike, and who understands the distinctive competitive, regulatory, and ethical environment of a large global law firm. Key Responsibilities: Technology Strategy & Executive Leadership Defines and executes a unified technology and innovation strategy aligned to the firm’s business plan, client service commitments, and competitive positioning—with a mandate to advance tech-enabled legal services. Serves as a trusted advisor to firm leadership on technology operations, investments, risks, and capabilities—translating complex topics for attorneys and business professionals. Represents IT and Innovation on firm governance bodies including the AI Governance Committee, Risk Committee, Executive Committee, and Global Board. Monitors competitive intelligence across peer firms and alternative providers and positions the firm to lead in adoption of transformative capabilities. Anticipates structural disruptions, including generative AI impacts on the lawyer leverage model and economics, ensuring technology supports adaptation and evolving client expectations. Innovation & AI Adoption Leads the Innovation function, overseeing AI strategy, legal tool deployment, and lifecycle of evaluation, piloting, and adoption across practice groups. Supports the AI Governance Committee, ensuring responsible deployment, confidentiality compliance, and ethical AI use. Drives attorney-facing AI adoption with practice leaders to improve matter quality, reduce cycle time, lower cost-to-serve, and differentiate client deliverables. Oversees evaluation, procurement, and performance of legal AI tools and research platforms. Develops and maintains AI governance frameworks, including usage tracking by client and matter. Cultivates a culture of continuous innovation and urgency across lawyers and business professionals. Legal Technology & Practice Group Alignment Aligns technology capabilities to Practice Group needs to improve outcomes. Oversees legal research platform strategy including vendor selection, training, and integration. Leads data analysis and legal analytics for practice management, pricing, and business development. Governs data integration architecture, including data lake strategy and API integrations. Owns the firm’s intranet platform as a knowledge and communication hub. Technology Training & Change Enablement Oversees technology training for onboarding, adoption, and proficiency. Designs training suited to attorneys, including just-in-time and on-demand formats. Leads change management for major deployments to ensure readiness and adoption. Measures and reports adoption metrics. Infrastructure & Operations Oversees design and reliability of LAN, WAN, cloud, and AI infrastructure. Owns Azure environment governance, FinOps, and cost optimization. Ensures availability and performance of core applications (iManage, Interaction, Aderant, Microsoft). Directs AV and conferencing infrastructure. Leads desktop engineering, deployment, and lifecycle management. Oversees mobile device management and endpoint security. Drives patching and vulnerability remediation with the CISO. Cybersecurity & Risk Governance Oversees security through the CISO, ensuring compliance with client, regulatory, and insurance expectations. Fosters a risk-aware culture, especially regarding AI and confidentiality. Maintains best practices for data retention, e-discovery, and breach preparedness. Provides cybersecurity reporting to leadership. Service Delivery & User Experience Oversees user support, helpdesk, and onboarding. Defines service levels and continuous improvement programs. Ensures onboarding supports rapid productivity. Supports attorney productivity across mobile, remote, and client environments. Vendor, Contract & Financial Management Manages vendor portfolio, contracts, renewals, and spend. Leads budget planning and financial accountability. Drives portfolio rationalization and cost visibility. Manages strategic vendor relationships. Project Management & Program Delivery Oversees PMO for methodology, planning, and communication. Prioritizes projects aligned to strategy and capacity. Leads complex programs including migrations and integrations. Applies rigor to Innovation initiatives with defined outcomes. People Leadership & Organizational Development Leads and develops a high-performing IT and Innovation team. Fosters accountability, curiosity, and service excellence. Defines organizational structure and career frameworks. Knowledge, Skills and Abilities: Required 15+ years in technology leadership, including 5+ years in senior roles (CIO, CTO, etc.). Experience leading IT operations and innovation in a legal or professional services environment. Expertise in infrastructure, cloud (Azure), endpoint management, and applications. Experience scaling AI tools with strong governance. Experience managing large vendor portfolios and budgets. Ability to influence executive and partner audiences. Experience with cybersecurity governance. Strong program management experience. Preferred Experience with iManage, Aderant/Elite, and Microsoft 365. Experience with legal AI tools and research platforms. Data architecture and integration experience. Familiarity with legal analytics and business development tools. Experience with office expansions and global organizations. Azure operations experience. Bachelor’s degree required; MBA or advanced degree a plus. Relevant certifications (CISSP, CISM, ITIL, PMP) a plus. Core Competencies Strategic vision across IT and innovation in a partnership environment. Executive presence with attorneys and leadership. Ability to lead change and integrate teams. Judgment in cybersecurity, AI governance, and vendor management. Collaborative leadership across functions. Clear communication of complex concepts. Market awareness of legal technology. Balance of speed and risk management. Operational discipline and accountability. This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $375,000 – $920,000, with offers contingent upon the various factors. The firm’s compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities. Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm’s offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO. #J-18808-Ljbffr

Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Director, Product Management Management Level Director Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Own the end-to-end ServiceNow platform strategy, roadmap, and portfolio management across all modules and business units. Partner with your manager to define the multi-year vision for how ServiceNow will evolve from an ITSM tool to a comprehensive enterprise service management platform leveraging the latest in AI capabilities. Evaluate emerging ServiceNow capabilities and determine which investments will drive the greatest business value. Partner with enterprise architecture and IT leadership to ensure platform decisions align with broader technology strategy. Build business cases and secure executive buy-in for major platform initiatives and investments. Serve as the primary product leader for ServiceNow across the enterprise, partnering with stakeholders in IT, HR, Facilities, Finance, Legal, Procurement, and other business functions. Understand the service delivery needs of enterprise users and translate them into a cohesive platform strategy. Build trusted relationships with executives, VPs, and business leaders to understand their operational challenges. Champion a service management mindset shift across the organization—moving from disparate tools to unified service experiences. Balance competing demands from multiple business units while maintaining platform integrity and user experience consistency. Drive continuous improvement of core ITSM capabilities including incident, problem, change, and asset management. Optimize IT Helpdesk experiences to reduce resolution times, improve self-service adoption, and increase user satisfaction. Implement modern service management best practices including knowledge-centered service, proactive monitoring, and AI-powered support. Define and track service level metrics that demonstrate operational excellence and continuous improvement. Lead the expansion of ServiceNow into HR Service Delivery, creating seamless employee experiences for onboarding, ESC, and HR case management. Design consistent service experiences across departments while respecting the unique needs of each business function. Champion employee‑centric design principles that make it easy for enterprise users to get help when they need it. Build, mentor, and lead a high‑performing team of product managers, business analysts, and product owners. Create clarity around roles, priorities, and decision‑making frameworks within your product organization. Foster a culture of data‑driven decision making, customer empathy, and operational excellence. Develop talent and create growth opportunities for team members at all levels. Partner with engineering to establish governance frameworks for platform configuration, customization, and integration decisions. Partner with ServiceNow technical teams to ensure platform health, performance, and scalability. Manage stakeholder communication, user acceptance testing cycles, and release management processes. Drive adoption of platform standards, best practices, and reusable components. • Oversee vendor relationship with ServiceNow, including input to contract negotiations and executive business reviews., • Required Experience: Bachelor’s degree and 10 years’ experience in product management (or a different combination such as a master’s degree and 8 years’ experience; a Ph.D. and 5 years’ experience; or 14 years’ experience). 5+ years' experience in a management or leadership role., • Deep expertise in ITSM, ESM (Employee Service Management), and service delivery frameworks (ITIL, knowledge management, SLA/OLA management)., • Proven track record leading large‑scale platform transformations in enterprise environments (3,000+ users)., • Experience managing complex stakeholder ecosystems with competing priorities and limited resources., • Strong background in both IT service delivery and business process automation., • Technical & Domain Knowledge: Experience with managing and implementing enterprise SaaS solutions, knowledge of service management best practices, ITIL framework, and modern support models., • Familiarity with enterprise integrations, APIs, and platform architecture considerations. Understanding of governance, compliance, and security requirements in large enterprises., • Experience with workflow automation, low-code/no-code platforms, and digital transformation initiatives., • Leadership & Business Skills: Demonstrated ability to influence and build consensus with senior executives and cross‑functional leaders. Strong business acumen with ability to build ROI cases and demonstrate platform value., • Excellent communication skills with ability to translate technical concepts for business audiences and business needs for technical teams., • Strategic thinking combined with execution excellence—you can both set the vision and drive delivery., • Change management expertise with track record of driving organizational adoption of new tools and processes., • Budget management experience including vendor negotiations and financial planning., • Hands‑on experience with ServiceNow platform strategy, implementation, or product ownership., • Deep understanding of ServiceNow modules including ITSM, ITOM, HR Service Delivery, CSM (Customer Service Management), and emerging AI/automation capabilities., • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist., • ITIL v4 Foundation or higher certification., • Experience with AI‑powered service management (Virtual Agent, Predictive Intelligence, etc.)., • Background in management consulting, business process transformation, or enterprise architecture., • MBA or advanced degree in relevant field., • Year One: Established trust and credibility with key business stakeholders across the enterprise., • Defined clear platform vision and 3‑year roadmap with executive alignment., • Improved IT Helpdesk metrics including time to resolution, first contact resolution, and user satisfaction., • Delivered 2‑3 high‑impact service management improvements that demonstrate platform value., • Built a cohesive product team with clear priorities and ways of working., • Ongoing consistent adoption growth across both IT and non‑IT service domains., • Measurable improvements in employee productivity through better service experiences., • Strong NPS scores from both end users and business stakeholders., • Platform viewed as a strategic asset and enabler, not just an IT tool., • Regular delivery cadence with predictable releases and minimal disruption., • Cost optimization through consolidation of redundant tools onto ServiceNow platform. In an enterprise of 32,000 people, the quality of internal service delivery directly impacts employee productivity, satisfaction, and our ability to execute on business objectives. ServiceNow is the connective tissue that brings together disparate services, automates manual work, and creates seamless experiences for employees across the organization. As the Director of Product Management for this critical platform, you’ll have enterprise‑wide impact—touching every employee, every department, and every service interaction. Your work will fundamentally change how our organization operates, freeing up thousands of hours for higher‑value work and creating the service experiences our employees deserve. Enterprise scale: 32,000+ users across multiple business units and geographies. Complex stakeholder landscape requiring executive‑level partnership and influence. Matrixed organization requiring strong collaboration and consensus‑building skills. Fast‑paced environment with high expectations for both strategic thinking and operational execution. Significant opportunity to drive digital transformation and modernize service delivery. To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. • Flexible vacation: employees can take as much paid vacation as they deem consistent with their duties, the company’s needs, and obligations., • Seven paid holidays throughout the calendar year., • Up to 160 hours of paid wellness annually for their own wellness or that of family members., • Additional paid time off: bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave., • Health care insurance (medical, dental, vision)., • Retirement planning (401(k))., • Paid days off: sick leave, parental leave, flexible vacation/wellness days, and/or PTO. Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses, cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin and ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical disability, veteran status, genetic information, ethnicity, citizenship or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: • We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners., • We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders., • We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future., • We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Corebridge Financial is an industry-leading provider of financial planning tools for community members who work in healthcare, higher education, K-12, government, and other not-for-profit institutions. We love what we do, and we believe you will too. About the Role The Retirement Plan Consultant will provide objective guidance that is aligned with the needs of plan sponsors and employees eligible for the applicable retirement savings plan. Incentive bonus opportunity is available based on factors including the achievement of pre-defined plan metrics and will also be evaluated on client satisfaction ratings. Responsibilities • Conduct individual and group presentations, in person or via video technology, to improve awareness of plan features and to grow plan assets. Presentations include enrollment meetings, age-based financial education meetings, and sophisticated financial literacy meetings as requested by the plan sponsor or determined by the applicable communication and education plan., • Actively participate in benefit fairs and new employee orientations., • Participate in the annual plan review and financial education planning process., • Assist Relationship Manager and/or District Vice President with targeted education campaigns to increase participation and deferral rates, • Meet with participants and eligible employees to educate employees regarding plan participation., • Travel dependent on your territory may be required for new plan enrollments. To help you get started, we offer you the resources needed to build your own success: • This is a salary paid position with bonus potential, • Competitive benefits package with immediate access to medical, dental, vision, life insurance and 401(k) plan with match, • Company-provided technology, including equipment, helpdesk assistance, client management and financial planning tools, • Company-paid E&O, licensing fees, continuing education and compliance support Skills and Qualifications • High school diploma or GED required; Bachelor's Degree preferred, • Series 7, Series 66 preferred and appropriate state insurance licenses required, • CFP, ChFC or similar designations desirable, • Must have excellent presentation skills, • Bilingual Spanish/English skills a plus Work Location • This position is currently designated as remote. Estimated Travel • May include up to 25% travel. This role is deemed a "covered associate" under SEC Rule 206(4)-5, 17 CFR 275.206(4)-5, Political contributions by certain investment advisers, and other federal and state pay-to-play rules. Candidates for the role must not have made any political contributions that, under 17 CFR 275.206(4)-5 or other federal or state pay-to-play regulations, would disqualify the candidate or Corebridge Financial from conducting Corebridge Financial's business, or that would otherwise create a conflict of interest for Corebridge Financial. Applicants who are selected to move forward with the application process will be required to disclose all U.S. political contributions they and their household family members have made over the past two years. Why Corebridge? At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive. Benefit Offerings Include: • Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being., • Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately., • Employee Assistance Program: Confidential counseling services and resources are available to all employees., • Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000., • Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work., • Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it. Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy. We are an Equal Opportunity Employer Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives. Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law. We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

OverviewNelson Mullins, an AmLaw 100 Law firm, is seeking an Applications Developer to support the IT team. The Applications Developer will design, build, enhance, and support custom business applications. This role works with business stakeholders and IT teams to translate requirements into secure, reliable, and maintainable solutions. The ideal candidate has strong experience developing web applications using Microsoft technologies and SQL Server databases and demonstrates excellent communication and problem-solving skills.A Day in the LifeThis role collaborates closely with stakeholders and cross-functional team members to gather business requirements and translate them into effective technical solutions and designs. The position is responsible for developing and delivering web-based applications and services that enhance productivity and operational efficiency, while actively participating in the full software development lifecycle, including planning, design, development, testing, deployment, and ongoing maintenance. The individual will build and maintain data integrations, ensuring seamless data movement and transformation across systems, and develop application components using technologies such as .NET/C#, SQL Server, and RESTful web services. Additionally, this role produces clear and comprehensive technical documentation, including data flow and integration diagrams, and supports quality assurance efforts through unit testing, defect triage, and issue resolution. The position also assists with development-related helpdesk requests as needed and performs other duties in support of team and organizational objectives.We Know YouThe ideal candidate will have at least three years of professional software development experience, preferably within a professional services or law firm environment, and a strong background in building web applications using C#/.NET and Microsoft Visual Studio. Experience designing, developing, and consuming REST-based APIs is required, along with proficiency in modern web technologies such as Blazor, ASP.NET MVC, JavaScript, and jQuery; familiarity with UI component libraries is a plus. Candidates should also demonstrate strong SQL Server skills, including database design and complex query development, with SSRS experience preferred.A working knowledge of Windows Server environments, IIS, and Active Directory is important, along with experience using Git-based source control. Exposure to Microsoft Azure and integration platforms such as Boomi or Intapp is a plus. The successful candidate will possess strong communication and customer service skills, excellent attention to detail, and the ability to manage multiple priorities in a collaborative, deadline-driven environment, with a proactive approach to continuous learning and improvement.Who We AreWith more than 1,000 attorneys, policy advisors, e-discovery professionals and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New York, Ohio, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.Job SummaryCategory: Information Technology

Company: Cox Automotive - USA Job Family Group: Engineering / Product Development Job Profile: Director, Product Management Management Level: Director Flexible Work Option: Hybrid - Ability to work remotely part of the week Travel % : Yes, 15% of the time Work Shift: Day Compensation: Compensation includes a base salary of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Platform Strategy & Vision • Own the end-to-end ServiceNow platform strategy, roadmap, and portfolio management across all modules and business units, • Partner with your manager to define the multi-year vision for how ServiceNow will evolve from an ITSM tool to a comprehensive enterprise service management platform leveraging the latest in AI capabilities, • Evaluate emerging ServiceNow capabilities and determine which investments will drive the greatest business value, • Partner with enterprise architecture and IT leadership to ensure platform decisions align with broader technology strategy, • Build business cases and secure executive buy-in for major platform initiatives and investments Enterprise Partnership & Service Delivery • Serve as the primary product leader for ServiceNow across the enterprise, partnering with stakeholders in IT, HR, Facilities, Finance, Legal, Procurement, and other business functions, • Understand the service delivery needs of enterprise users and translate them into a cohesive platform strategy, • Build trusted relationships with executives, VPs, and business leaders to understand their operational challenges, • Champion a service management mindset shift across the organizationmoving from disparate tools to unified service experiences, • Balance competing demands from multiple business units while maintaining platform integrity and user experience consistency ITSM & IT Helpdesk Excellence • Drive continuous improvement of core ITSM capabilities including incident, problem, change, and asset management, • Optimize IT Helpdesk experiences to reduce resolution times, improve self-service adoption, and increase user satisfaction, • Implement modern service management best practices including knowledge-centered service, proactive monitoring, and AI-powered support, • Define and track service level metrics that demonstrate operational excellence and continuous improvement HR Employee Service Center & Beyond • Lead the expansion of ServiceNow into HR Service Delivery, creating seamless employee experiences for onboarding, ESC, and HR case management, • Design consistent service experiences across departments while respecting the unique needs of each business function, • Champion employee-centric design principles that make it easy for enterprise users to get help when they need it Product Team Leadership • Build, mentor, and lead a high-performing team of product managers, business analysts, and product owners, • Create clarity around roles, priorities, and decision-making frameworks within your product organization, • Foster a culture of data-driven decision making, customer empathy, and operational excellence, • Develop talent and create growth opportunities for team members at all levels Platform Governance & Operations • Partner with engineering to establish governance frameworks for platform configuration, customization, and integration decisions, • Partner with ServiceNow technical teams to ensure platform health, performance, and scalability, • Manage stakeholder communication, user acceptance testing cycles, and release management processes, • Drive adoption of platform standards, best practices, and reusable components, • Oversee vendor relationship with ServiceNow, including input to contract negotiations and executive business reviews Required Experience • Bachelor's degree and 10 years' experience in product management. The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience; or 14 years'experience, • 5+ years' experience in a management or leadership role, • Deep expertise in ITSM, ESM (Employee Service Management), and service delivery frameworks (ITIL, knowledge management, SLA/OLA management), • Proven track record leading large-scale platform transformations in enterprise environments (3,000+ users), • Experience managing complex stakeholder ecosystems with competing priorities and limited resources, • Strong background in both IT service delivery and business process automation Technical & Domain Knowledge • Experience with managing and implementing enterprise SaaS solutions, • Knowledge of service management best practices, ITIL framework, and modern support models, • Familiarity with enterprise integrations, APIs, and platform architecture considerations, • Understanding of governance, compliance, and security requirements in large enterprises, • Experience with workflow automation, low-code/no-code platforms, and digital transformation initiatives Leadership & Business Skills • Demonstrated ability to influence and build consensus with senior executives and cross-functional leaders, • Strong business acumen with ability to build ROI cases and demonstrate platform value, • Excellent communication skills with ability to translate technical concepts for business audiences and business needs for technical teams, • Strategic thinking combined with execution excellenceyou can both set the vision and drive delivery, • Change management expertise with track record of driving organizational adoption of new tools and processes, • Budget management experience including vendor negotiations and financial planning Preferred Qualifications • Hands-on experience with ServiceNow platform strategy, implementation, or product ownership, • Deep understanding of ServiceNow modules including ITSM, ITOM, HR Service Delivery, CSM (Customer Service Management), and emerging AI/automation capabilities (or tangible experience of coming up to speed quickly on a new platform), • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist, • ITIL v4 Foundation or higher certification, • Experience with AI-powered service management (Virtual Agent, Predictive Intelligence, etc.), • Background in management consulting, business process transformation, or enterprise architecture, • MBA or advanced degree in relevant field Year One • Established trust and credibility with key business stakeholders across the enterprise, • Defined clear platform vision and 3-year roadmap with executive alignment, • Improved IT Helpdesk metrics including time to resolution, first contact resolution, and user satisfaction, • Delivered 2-3 high-impact service management improvements that demonstrate platform value, • Built a cohesive product team with clear priorities and ways of working Ongoing • Consistent adoption growth across both IT and non-IT service domains, • Measurable improvements in employee productivity through better service experiences, • Strong NPS scores from both end users and business stakeholders, • Platform viewed as a strategic asset and enabler, not just an IT tool, • Regular delivery cadence with predictable releases and minimal disruption, • Cost optimization through consolidation of redundant tools onto ServiceNow platform In an enterprise of 32,000 people, the quality of internal service delivery directly impacts employee productivity, satisfaction, and our ability to execute on business objectives. ServiceNow is the connective tissue that brings together disparate services, automates manual work, and creates seamless experiences for employees across the organization. As the Director of Product Management for this critical platform, you'll have enterprise-wide impacttouching every employee, every department, and every service interaction. Your work will fundamentally change how our organization operates, freeing up thousands of hours for higher-value work and creating the service experiences our employees deserve. • Enterprise scale: 32,000+ users across multiple business units and geographies, • Complex stakeholder landscape requiring executive-

Location: On-Site at Galleria Client site: 600 Galleria Pkwy STE 1500, Atlanta, GA 30339 Onsite: 6 months CTH This is a temp-to-perm position with the intent to transition to a permanent role after evaluating fit and performance. Standard business hours are 8 AM 5 PM, with occasional flexibility as needed. We are seeking a Helpdesk Technician to provide first-level technical support to employees, assisting with hardware, software, and basic network issues. The ideal candidate is reliable, communicates clearly, and is comfortable troubleshooting issues in a Windows and Microsoft 365 environment. Provide first-level technical support via phone, email, and in-person for desktops, laptops, mobile devices, printers, and related hardware. Troubleshoot issues with Windows operating systems, Microsoft 365 applications, and basic networking. Escalate issues to senior IT staff when necessary, ensuring clear documentation of troubleshooting steps. Perform password resets, account unlocks, and user onboarding/offboarding tasks. Track and manage tickets using the helpdesk ticketing system. Assist with software installations, updates, and routine maintenance tasks. Set up and configure workstations and peripherals for new hires. Maintain clear, professional communication with end-users and IT team members. 4 years of helpdesk or technical support experience. Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts. Ability to prioritize and manage multiple tasks efficiently. Strong problem-solving and customer service skills. Excellent verbal and written communication skills. Ability to lift and move computer equipment as needed. Preferred but not required: Experience with Active Directory user management. Basic knowledge of ticketing systems (e.g., Zendesk, Freshservice, Spiceworks). CompTIA A+ or similar certification.

Are you ready to shape the future of a global law firm's technology strategy and redefine how legal services are delivered through AI and innovation?The Chief Information Officer (CIO) is the firm's senior-most technology executive, responsible for establishing and executing the firm's technology, innovation, and information governance strategy. Reporting to the Chief Operating Officer, the CIO leads two highly integrated functions: a comprehensive IT organization overseeing infrastructure, cybersecurity, cloud platforms, enterprise applications, and end-user services; and an Innovation team focused on AI adoption, legal technology, data analytics, research capabilities, and practice group enablement. The CIO plays a critical role in advancing the firm's vision for technology-enabled legal service delivery by leveraging AI and emerging technologies to enhance client service, increase efficiency, and drive competitive advantage.As the executive accountable for the firm's technology ecosystem, the CIO ensures technology investments, operations, and innovation initiatives align with business objectives and client expectations. This leader oversees a complex technology and vendor landscape while balancing operational excellence, security, risk management, and innovation.The ideal candidate is a forward-thinking executive who is equally comfortable discussing infrastructure resilience and AI-driven transformation. They will build strong relationships across the partnership and business operations, demonstrate exceptional executive presence, and bring a deep understanding of the unique regulatory, ethical, and competitive dynamics of a global law firm.Key ResponsibilitiesTechnology Strategy & Executive LeadershipDevelops and executes an integrated technology and innovation strategy aligned with the firm's business objectives, client service priorities, and long-term growth goals.Acts as a strategic advisor to firm leadership on technology investments, operational effectiveness, risk management, and emerging capabilities.Represents IT and Innovation on firm governance bodies including the AI Governance Committee and Risk Committee, and with the Executive Committee and Global Board, as well as other relevant partner-level forums.Tracks market trends, emerging technologies, and competitive developments across the legal industry to position Eversheds Sutherland at the forefront of innovation.Anticipates and monitors structural disruptions, including the impact of generative AI on the lawyer leverage model and traditional economics—and ensures the firm's technology posture supports strategic adaptation and responsiveness to rapidly evolving client expectations around AI-augmented service delivery.Innovation & AI AdoptionLeads the firm's Innovation function, overseeing AI strategy, legal-specific tool deployment, and the full lifecycle of technology evaluation, piloting, and adoption across practice groups—with an emphasis on accelerating time-to-deployment to meet the pace of client demand.Participates in and supports the AI Governance Committee, ensuring responsible deployment, client confidentiality compliance, and ethical use of AI across all approved platforms.Drives attorney-facing AI adoption, working directly with practice group leaders to identify how AI can improve matter quality, reduce cycle times, lower cost-to-serve, and differentiate client deliverables—enabling the firm to deliver legal services that are demonstrably better, faster, and more cost-effective.Oversees the evaluation, procurement, and performance management of legal AI tools (e.g., Harvey, Copilot, Claude, Legora) and legal research platforms.Develops and maintains an AI usage governance framework, including tracking of AI utilization by client and matter to support billing transparency, client reporting, and risk management.Promotes a culture of innovation, curiosity, and technology adoption across attorneys and business professionals, reinforcing technology as a strategic differentiator.Legal Technology & Practice Group AlignmentAligns technology capabilities to Practice Group needs, ensuring attorneys have tools that meaningfully improve practice and client outcomes.Oversees legal research platform strategy, including vendor selection, training, and integration with knowledge management and matter workflow.Leads the firm's data analysis and legal analytics capabilities, enabling data-driven insights for practice management, pricing strategy, and business development.Governs the firm's data integration architecture, including data lake strategy, API integrations between legal systems, and the pipeline that connects practice group data to business intelligence tooling.Provides strategic oversight of the firm's intranet platform to ensure it remains a valuable knowledge-sharing, communication, and self-service resource.Technology Training & Change EnablementOversees the firm's technology training function, ensuring effective onboarding, adoption, and ongoing proficiency across all technology platforms.Designs training programs that reflect the time constraints and learning preferences of an attorney population, including just-in-time resources, practice-specific curricula, and on-demand formats.Leads change management strategy for major technology deployments, ensuring attorney and staff readiness before go-live and sustained adoption post-launch.Measures and reports on technology adoption metrics as a core indicator of IT and Innovation program effectiveness.Infrastructure & OperationsOversees the design, delivery, and reliability of LAN, WAN, cloud, and AI infrastructure across all firm offices.Owns the firm's Azure cloud environment, including governance, FinOps discipline, and cost optimization strategy.Ensures high availability and performance of core legal applications including iManage, Interaction, Aderant, and core Microsoft Applications.Directs enterprise audio-visual and conferencing infrastructure to support hybrid work and client-facing environments.Leads Windows desktop engineering, application deployment, and lifecycle management across the firm's device fleet.Oversees Mobile Device Management (BYOD) programs, including policy enforcement and endpoint security integration.Drives a disciplined system patching and vulnerability remediation program in coordination with the CISO.Cybersecurity & Risk GovernanceProvides oversight of the information security function through the CISO, ensuring the firm's security posture meets the highest standards demanded by clients, cyber insurance obligations, and regulatory expectations—and that the pace of innovation never compromises the confidentiality and integrity of client data.Fosters a risk-aware culture across IT and Innovation, with particular sensitivity to the confidentiality demands of legal client data and the emerging risks introduced by AI tools, ensuring that rapid adoption is always paired with rigorous privacy safeguards and governance controls.Ensures the firm maintains best practice positions on data retention, e-discovery readiness, and breach response preparedness.Provides cybersecurity reporting and risk narratives to firm leadership.Service Delivery & User ExperienceOversees all user support, helpdesk, and onboarding functions, ensuring high-quality, consistent service to attorneys and business professionals across all offices.Defines service level expectations, escalation paths, and continuous improvement programs for end-user support.Ensures the IT and technology onboarding experience for lateral partner hires and new associates reflects firm standards and accelerates productivity.Maintains an environment that supports attorney productivity in mobile, remote, courtroom, and client-site scenarios.Vendor, Contract & Financial ManagementManages the firm's technology vendor portfolio across IT and Innovation, with discipline around contract governance, renewal management, and spend rationalization across a multi-hundred tool stack.Leads technology budget development, spend planning, and variance accountability in coordination with Finance and the COO.Drives portfolio rationalization to reduce redundancy, optimize licensing costs, and improves visibility into total cost of ownership.Evaluates and manages strategic vendor relationships including cloud providers, managed service partners, and mission-critical SaaS vendors.Project Management & Program DeliveryOversees the IT PMO, ensuring consistent methodology, resource planning, and stakeholder communication on technology and innovation initiatives.Prioritizes and sequences infrastructure, application, security, and innovation projects in alignment with firm strategy and resource capacity.Leads complex program delivery including platform migrations, office builds and relocations, and M&A integration activities.Ensures Innovation initiatives are managed with the same rigor applied to operational IT—with clear charters, milestones, and value realization metrics.People Leadership & Organizational DevelopmentBuilds, leads, and retains a high-performing team spanning IT operations and Innovation, across multiple functional areas and geographies.Fosters a culture of accountability, curiosity, and services excellence within a combined department, navigating significant change.Defines org structure, role clarity, and career development frameworks appropriate to an AmLaw-caliber technology and innovation function.Designs and executes structured development programs for direct reports, with a focus on building next-generation technology leadership within the firm.Qualifications & ExperienceRequired15+ years of progressive technology leadership experience, including at least 5 years in a senior executive technology role such as CIO, Deputy CIO, CTO, or equivalent.Demonstrated success leading both enterprise IT operations and innovation functions within a legal, professional services, or similarly complex client-service environment; AmLaw 100 experience strongly preferred.Deep expertise in enterprise infrastructure, cloud technologies (Azure preferred), endpoint management, and business-critical applications.Proven ability to deploy and scale AI technologies responsibly while balancing innovation, security, privacy, and governance requirements.Strong financial acumen with experience managing multimillion-dollar technology budgets and complex vendor portfolios.Exceptional communication and influencing skills with experience engaging executive leadership, boards, and partnership organizations.PreferredExperience with iManage, Aderant/Elite or similar legal platforms, and Microsoft 365 at enterprise scale.Hands-on experience with legal AI platforms (Harvey, Copilot, Claude, Legora) and legal research tools (Westlaw, Lexis+, vLex).Experience designing data lake architectures and managing data integration programs across enterprise systems.Familiarity with legal analytics, practice intelligence platforms, and business development technology.Experience managing office expansions.Experience with the IT challenges and opportunities of international organizations, including the global regulatory environment and different technology standards.Experience with Azure cloud operations, services, and cost optimization.Bachelor's degree in Information Technology, Computer Science, or a related field; MBA or advanced degree a plus.Relevant certifications (CISSP, CISM, ITIL, PMP, or equivalent) a plus.This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $575,000 - $750,000, with offers contingent upon the various factors. The firm’s compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities.Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm’s offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.Job SummaryRequisition Number: CHIEF001247Job Category: AdminSchedule: Full-Time

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.SummaryResponsible for building, managing, monitoring and operating DLA Pipers infrastructure systems and environments. These environments support the Firm’s applications and are key to the Firm’s security, disaster recovery and business continuity initiatives. The services under the responsibility of the Infrastructure & Operations department are the supporting services that enable the delivery of customer-facing IT services.LocationThis position can sit in any of our U.S. offices and offers a hybrid work schedule.ResponsibilitiesBuilds, manages, monitors, secures and operates the firms infrastructure systems and environments.Ensures that the systems for the firm, to include global integration points and Cloud systems are available and functioning properly at all times.Performs hands-on configuration.Creates and maintains system documentation.Participates and/or leads disaster recovery planning, implementation, testing and validation.Participates in vendor relationships.Performs daily monitoring and support of the Firm’s systems, applications and ensuring availability and stability of systems.Participates in a 24x7 on-call rotation.Performs daily monitoring and required maintenance to keep systems highly available, highly stable and always performing optimally.Proactively identifies needs for improvements, capacity changes and upgrades.Plans and implements upgrades and patches to stay on current versions.Resolves escalated cases from other Engineers and Helpdesk. Performs fault resolution and root-cause diagnosis.Other duties as assigned.Skills and CompetenciesExcellent scripting skills.Must have a detailed technical knowledge of infrastructure products with experience in security configuration.Experience must include understanding performance, security and application requirements and ability to design appropriate solutions.In depth knowledge of Microsoft Azure Active Directory, DNS, WINs, DHCP, network topologies, along with expert knowledge in performance tuning and troubleshooting.Experience with Unified Communications and Collaboration technologies.Must have senior technical skills in order to provide interpretation and communication/negotiation between technical resources to ensure that requirements are gathered and defined precisely and to plan for effective and timely implementation.Ability to work effectively in a fast-paced environment.Strong communication and interpersonal skills required to work with staff of all levels on a daily basis.Minimum EducationHigh School or GEDPreferred EducationBachelor's Degree in Computer Science, Information Technology or related fieldMinimum Years of Experience5 years' experience with Active Directory, computer storage and networking.Essential Job ExpectationsAll DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include:Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.Meet deadlines, manage competing priorities, and commit to meeting high standards.Comply with firm policies and procedures.Maintain confidences as required in a law firm environment.Physical DemandsSedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.Work Environment The selected candidate will have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.Compensation & BenefitsThe firm's expected hiring range for this position is $100,787 - $160,255, depending on the candidate's geographic location, experience, skills, educational background, and overall qualifications.DLA Piper offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and additional benefits.Application ProcessInterested candidates must apply directly online. Application materials sent via email will not be accepted.Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position or participate in the selection process. For accommodation requests, please contact careers@us.dlapiper.com.Agency applications will not be considered.No immigration sponsorship is available for this position.DisclaimerThis job description provides a concise overview of the role and is not intended to describe all work elements that may be performed. It should not serve as the sole criteria for personnel decisions. Job duties, requirements, and expectations may be modified at the firm's discretion at any time. This job description does not alter the at-will nature of employment.We are committed to excellence in how we serve our clients and develop our people.#LI-GB1#LI-HybridDLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.SummaryLocation: Baltimore, MD; Reston, VA; San Diego, CA; San Francisco, CA; Washington, DC; Wilmington, DE; Phoenix, AZ; Los Angeles, CA; Houston, TX; Boston, MA; Austin, TX; Atlanta, GA; Raleigh, NC; New York, NY; Dallas, TX; Palo Alto, CA; Short Hills, NJ; Minneapolis, MN; Chicago, IL; Seattle, WA; Philadelphia, PA; Miami, FLType: Full time

RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. We specialize in multi-family community management for a variety of third-party owners. We are a service-oriented, hands-on company. Our brick and mortar are our people. We are looking for a Digital Marketing Specialist to serve as a key point of contact for our nationwide portfolio of multifamily communities. This role blends hands-on marketing helpdesk support, ownership of new-product onboarding and management, and leadership of cross-functional special projects. We're looking for someone with exceptional organizational skills who thrives on keeping multiple priorities moving at once while delivering accurate, on-brand results for more than 300 communities. This position is an in-office position. Making a career change or taking on a new role is a big decision. Here are some of the perks RAM has to offer: • 15 days of paid time off per year (prorated based on your start date), • 9 paid holidays and 1 floating holiday per year, • Medical, dental and vision insurance, • 401k with employer match, • Company paid life insurance, • Company paid short term and long-term disability after 1 year of service Responsibilities • Serve as the front-line resource for property teams submitting marketing helpdesk requests, troubleshooting issues, and ensuring fast, accurate resolution within SLA., • Lead the rollout of new digital marketing tools, platforms, and vendor products across the portfolio, from initial setup and testing through training and ongoing management., • Own cross-functional initiatives from kickoff to completion, coordinating with marketing, IT, and property teams to hit deadlines and deliverables., • Configure and maintain marketing systems such as RentCafe and Yardi, resolving technical issues as they arise., • Assist with marketing content for websites, campaigns, and brand initiatives across the portfolio., • Analyze performance data using Google Analytics and Google Ads, and evaluate property marketing for accuracy, effectiveness, and content quality., • Present insights, project updates, and recommendations to internal teams and clients., • Be part of the team that hosts corporate events such as the annual manager summit, employee appreciation week, Executive retreat, and other ongoing activities that support company culture. Qualifications • Bachelor's degree in Marketing, Digital Marketing, Communications, or a related field preferred., • Experience in digital marketing; multifamily or apartment industry experience strongly preferred., • Familiarity with Yardi and RentCafe platforms is a plus., • Working knowledge or certification in Google Ads and Google Analytics required., • Strong analytical mindset with the ability to interpret data and translate it into actionable strategies., • Exceptional organizational and time management skills with the ability to manage multiple projects simultaneously., • Excellent communication and interpersonal skills with a client-focused approach., • Proficiency in marketing tools such as Canva, Chatmeter, and/or similar platforms is a bonus. RAM Partners, LLC is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email the Talent Acquisition Partner at talent@rampartnersllc.com. RAM Partners, LLC is a drug-free workplace.

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems, • Ensure all documentation is properly maintained and updated in a timely manner., • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters., • Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points. Expectations • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems., • Strong verbal and written communication skills., • Must be customer service and detail oriented. Qualifications • Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment. Experience • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks., • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus), • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus., • Microsoft Office 365 (Teams is a Plus), • Server Hardware, • Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management Certification: • Apple or Microsoft Technology and/or CompTIA certification(s) preferred, • Google Admin Certification or equivalent experience preferred Education: • BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience Experience: • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments, • Working in academic environment: 2 years (Preferred), • Administering Chromebook: 2 years (Preferred), • Apple/Mac device: 2 years (Preferred), • Google Education: 2 years (Preferred), • Mobile Device Management: 2 years (Preferred), • WordPress: 2 years (Preferred) Powered by JazzHR bmJl6RsM7Z

Job DescriptionA3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions and Mission Operations & Enterprise Enablement driven by customer requirements. The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries. Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles. A3T is looking to bring on an experienced Help Desk Specialist with “Next-Level Thinking” who is ready to take their career to a new level with A3T. Job Duties: • Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image., • Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage), • Knowledge of database procedures used for documenting and querying reported incidents, • Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers)., • Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems, • Knowledge of measures or indicators of system performance and availability, • Knowledge of systems administration concepts, • Experience with the operations and processes for diagnosing common or recurring system problems, • Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly, • Knowledge of workflow automation as it relates to SharePoint Content Management, • Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM)., • Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes., • Skill in conducting open source research for troubleshooting novel client-level problems, • Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation, • Skill in testing and configuring network workstations and peripherals, • Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system, • Skill in SharePoint services; assisting users with setting up sites and content management, • Skill in creating business workflows in support of SharePoint Administration Qualifications:, • Active Secret Clearance, • Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience.or Six (6) years of general experience is considered equivalent to a Bachelor's Degree., • Three (3) years of general experience is acceptable with a Master's Degree., • One (1) year of general experience is required with a PHD., • Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +)Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance, • Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR wypGMKg2RI

Job DescriptionA3T’s Helpdesk Support Specialist is responsible for addressing problems, installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements or inquiries. Duties and Responsibilities: • Provide customer service and technical support by addressing problems, installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements or inquiries. (DoDD 8140.01), • Provide daily local help desk support for configuration and maintenance of forensic laboratory desktop computers VTC and audio-visual support.Knowledge/Skills/Abilities:, • • Possess experience with Microsoft Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.• Possess experience Basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage), • Knowledge of database procedures used for documenting and querying reported incidents • Knowledge of disaster recovery continuity of operations plans, • Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers)., • Knowledge base capabilities in identifying the solutions to less common and more complex system problems, • Experience in measures or indicators of system performance and availability, • Knowledge of systems administration concepts, • Knowledge of operations and processes for diagnosing common or recurring system problems, • Knowledge of type and frequency of routine maintenance needed to keep equipment functioning properly, • Possess experience in simulating or recreating end-user problems with voice, file & print services, desktop & room-based video- teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes., • Possess experience in conducting open-source research for troubleshooting novel client-level problems, • Possess experience in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation, • Possess experience in testing and configuring network workstations and peripherals, • Knowledge of basic operation of computers, • Possess experience in utilizing the appropriate tools for repairing software, hardware, and peripheral equipment of a system, • Ability in supporting room and desktop video conferencing and desktop presentations in a classroom environmentQualifications:, • Active Secret Clearance, • Bachelor's Degree or equivalent or 3-5 years of general IT / IS experience., • Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8140.01 and Army Regulation 25-2. (Security +). For this position, CompTIA Security+ (or DoD‑approved equivalent) is a required foundational certification and must be maintained as a condition of employment.Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance, • Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR AxRPB0F15p

Job Description Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks. The role is primarily focused on end-user support and ensuring smooth IT operations across our US locations. Key Responsibilities Help Desk • Provide onsite and remote Tier 1–2 IT support for workstations, applications, operating systems, and user accounts., • Manage and prioritize helpdesk tickets, ensuring efficient resolution or escalation when needed., • Communicate clearly and proactively with users, providing guidance, status updates, and follow-up until resolution., • Create and maintain IT documentation, SOPs, FAQs, and knowledge base articles., • Support users during onboarding and offboarding (accounts, devices, access setup)., • Provide regular reporting on support activity, recurring issues, and improvement points. Hardware Preparation & Deployment • Prepare, configure, and replace laptops, desktops, and peripherals., • Coordinate the delivery, shipping, or handover of devices to employees across US locations., • Manage inventory, perform routine checks, and ensure devices meet company standards before deployment., • Troubleshoot and repair hardware or initiate vendor warranty processes when required. Systems, Network & Security Support • Perform routine administrative tasks in Microsoft 365, Active Directory, Entra ID, and Intune (user provisioning, license management, device enrollment)., • Monitor system alerts and follow established procedures or escalate as appropriate., • Assist with regular maintenance activities such as updates, backups, and device compliance checks., • Support the application of IT policies and security standards (MFA, password policies, access controls)., • Collaborate with the IT Manager and external partners during system or security-related activities. Qualifications • Minimum 3 years of experience in IT support roles with similar technical environment and responsibilities., • Strong knowledge of Windows 10/11, Microsoft 365, and typical workstation environments., • Familiarity with Active Directory, Entra ID, Azure, and Intune., • Excellent communication skills with the ability to interact effectively with non-technical users., • Strong organizational, troubleshooting, and follow-up skills., • Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals, Azure certifications) are a plus.

Job DescriptionWe’re Hiring! IT Intern – Power BI And Power Automate Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com. POSITION SUMMARY: Responsibilities include but are not limited to the following: • Works closely with the IT team to help develop, maintain and helps oversee Bank-wide IT programs • Workflows using Visio – Power Automate and Power BI Orchestrator • Monitors and responds quickly and effectively to requests received through the IT helpdesk • Assists in maintaining inventory records and documentation for equipment • Investigates daily trends of campaign delivery and prepares report of findings • Collaborates with team member across departments • Completes special projects and research requests • Works collaboratively with assigned mentor to identify strengths, opportunities for growth, and skill development • Ensures compliance with all internal controls and established policies and procedures • Performs other duties related to the internship role • Assists with the development of department procedures, policies, and processes • Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers • Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations • Exceeds all established position sales and referral goals, objectives, and expectations • Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand • Leads initiatives, add value, support the Bank’s vision, core values, business principles, goals, and objectives OTHER DUTIES AND RESPONSIBILITIES: • Adhere to Policies and Procedures – Must adhere to all policies and procedures including customer confidentiality • Multi Task – Must be able to handle multiple responsibilities at one time • Effective Communications – Must display good and effective communications verbally and in writing • Teamwork and Cooperation – Must be a team player with a cooperative attitude • Make Sound Decisions • Complete all reports and documentation to ensure quality of daily work • Attend all staff meetings and bank sponsored events when required • Maintain customer confidentiality • Perform all other duties that may be assigned by management QUALIFICATIONS: • Pursuing a Degree in Computer Science, Engineering, Software, or Cybersecurity • One to four years exposure to Power BI and Power Automate • IT Knowledge Base Documentation and Author Runbooks – Technical Writing Skills • Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships • Strong analytical, technical, problem resolution, sales and critical thinking, skills • Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) • Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank • Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information • Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions • Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change • Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand • Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws • Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills • Exceptional creativity with the ability to prioritize work and meet deadlines • Must be flexible and energetic with a competitive and winning spirit • Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:  Medical, Dental, Vision, and Prescription  401(k) Retirement Plan  Life Insurance  Accidental Death & Dismemberment  Short&/Long Term Disability  Flexible Spending Plan  Paid Time Off, Vacation, and Holiday Pay  Tuition Reimbursement  Employer Assisted Housing Program  Wholesale Membership Program  Wellness Program  Employee Assistant Referral Services (EAP)  Legal Shield Program  Group Cancer & Accident Insurance Programs  Worker’s Compensation Program  Free Banking Services  Awards and Recognition Programs  Training & Development Programs and much more EEO/AA

Job Description The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Network Administrator with high networking capabilities. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school’s technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities • Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems, • Ensure all documentation is properly maintained and updated in a timely manner., • Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters., • Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points. Expectations • Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems., • Strong verbal and written communication skills., • Must be customer service and detail oriented. Qualifications • Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment. Experience • Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks., • Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus), • Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus., • Microsoft Office 365 (Teams is a Plus), • Server Hardware, • Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management Certification: • Apple or Microsoft Technology and/or CompTIA certification(s) preferred, • Google Admin Certification or equivalent experience preferred Education: • BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience Experience: • A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments, • Working in academic environment: 2 years (Preferred), • Administering Chromebook: 2 years (Preferred), • Apple/Mac device: 2 years (Preferred), • Google Education: 2 years (Preferred), • Mobile Device Management: 2 years (Preferred), • WordPress: 2 years (Preferred) Powered by JazzHR 6MHK7nGTtP

Job DescriptionDescription: ECI Group is currently hiring a Director, IT Operations & Strategy to lead the day-to-day technology operations of the organization. This is not a pure strategy role, nor is it a pure operations role. You will set the technology vision and own day-one execution. You will be equally comfortable presenting a three-year technology roadmap to the executive team and rolling up your sleeves to resolve a critical system issue. We are looking for a proven leader who understands that at a dynamic, growth-oriented company, great strategy and great operations are inseparable. If you are energized by building something meaningful, leading a team, and leaving the technology environment measurably better than you found it, join us! About Us ECI Group has been building communities and enriching lives for over 50 years by developing, building, investing in, and operating multifamily housing throughout the Southeast. While ECI is proud of its history, we are even more excited about our future. We are privately owned and fully integrated – developing, constructing, and managing our properties. ECI Group owns and operates approximately 7,000+ units, with more communities in active development. At ECI, we are guided by our core values, the heart of which is working as One Team, Better Together. What’s In It for You? In addition to competitive pay, ECI’s robust benefits package includes: • Bonus potential, • 30% rental discount at ECI properties, • Health, dental, vision, and short and long-term disability insurance, • Paid time off and company holidays, • 401k plus 4% company match, • Wellness plans, flexible spending accounts, and dependent care, • Participation in professional development programmingRequirements: What You’ll Do This role carries accountability across two equally important dimensions. You will lead at the organizational level — setting direction, owning the budget, and building the team. And you will operate at the execution level — personally accountable for the reliability, security, and performance of our technology environment. Technology Leadership & Strategy • Own the organization's technology vision and multi-year roadmap, translating business objectives into a structured plan for platform investments, retirements, and improvements as well as driving executive alignment around it., • Maintain a current, holistic view of the technology landscape including all applications, integrations, infrastructure, and data flows. Serve as ECI's internal authority on how systems connect and depend on one another., • Continuously evaluate the technology environment to identify redundancies, gaps, inefficiencies, and integration opportunities; develop and present prioritized, business-case-backed recommendations to senior leadership., • Establish and enforce architectural standards and principles that guide technology decisions, vendor selections, and system implementations across the organization., • Lead evaluations of new platforms and vendors, ensuring proposed solutions strengthen the overall architecture and deliver measurable business value., • Own the full IT budget including annual planning, capital expenditure forecasting, and multi-year investment modeling; present technology financials and strategic recommendations to executive leadership., • Define the IT organizational structure and staffing model to support current and future business needs; lead hiring, onboarding, and development of IT team members., • Partner with functional leaders across property operations, accounting, leasing, and HR to understand evolving business needs and proactively surface technology solutions that reduce friction and drive efficiency., • Document and maintain architectural artifacts including system inventories, integration maps, and technology standards to support planning, compliance, and organizational onboarding. IT Operations & Service Management • Own daily IT operations across the organization including infrastructure, helpdesk, networking, and all technology platforms — setting standards and holding the team accountable for consistent, high-quality delivery., • Oversee the full IT service management lifecycle — incident management, problem management, change management, and service request fulfillment — ensuring SLAs are defined, met, and continuously improved., • Maintain deep working knowledge of the Microsoft 365 environment (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD / Entra ID); provide hands-on oversight and direction for platform administration., • Oversee and support property management SaaS platforms (Yardi, HappyCo, EliseAI), coordinating with vendors and internal teams on escalations, upgrades, and roadmap alignment., • Own the organization's information security posture — endpoint protection, identity and access management, email security, data loss prevention, and security awareness — ensuring we operate from a position of strength., • Ensure business continuity through proactive monitoring, redundancy planning, and rigorously maintained disaster recovery procedures; lead incident response for significant outages or security events., • Manage IT vendor contracts, software licensing, and hardware procurement; negotiate renewals and hold vendors accountable to service commitments., • Maintain accurate IT asset inventory and oversee lifecycle management for all hardware and software across the organization., • Manage, mentor, and develop IT staff and/or managed service provider (MSP) relationships; build a culture of accountability, customer service, and continuous improvement within the team. What You’ll Need • Bachelor's degree in Information Technology, Computer Science, Business, or a related field., • 10–15 years of progressive IT experience, with at least 5 years in a director-level or senior leadership role carrying both operational and strategic accountability., • Willingness to work from our Atlanta office 3 days per week in accordance with our hybrid work schedule., • Proven ability to operate simultaneously as a strategic leader and a hands-on operator setting organizational direction while maintaining personal accountability for execution quality., • Deep expertise with the Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, Intune, Azure AD/Entra ID) and the ability to provide authoritative guidance across all platform components., • Demonstrated experience owning and managing an IT budget, including capital planning and executive-level financial reporting., • Demonstrated ability to think and communicate architecturally, understanding how systems interconnect, where data flows, and how technology decisions create downstream risk or opportunity., • Experience conducting technology assessments or audits and translating findings into actionable, prioritized roadmaps with clear business rationale., • Proven track record managing IT service management processes at a governance level; ITIL framework knowledge expected., • Strong cybersecurity knowledge including endpoint security, identity governance, and incident response; experience owning an organization's security posture end-to-end., • Demonstrated people leadership experience including hiring, developing, and retaining IT talent; building high-performing teams and managing performance with clarity and care., • Executive presence and communication skills including being able to present technology strategy, risk, and investment decisions credibly to C-suite and ownership audiences. What’ll Set You Apart • Experience in the property management, real estate, or multifamily housing industry., • Familiarity with property management platforms such as Yardi, HappyCo, and EliseAI., • Experience scaling an IT function through a period of company growth, technology transformation, or platform consolidation., • Microsoft certifications (e.g., AZ-104, MS-900, SC-900) and/or ITIL Foundation certification or above., • MBA or graduate degree is a plus. ECI Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. Our benefits package includes the following: Medical, De

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Ability to prioritize with an execution focus. Support business partners through cutover and go-live activities, hypercare and transition to normal support. Strong knowledge of ePS Packaging suite/Radius infrastructure and workflows, preferably with an understanding of iQuote standard template (or o

Optional benefits include Medical, Dental, Vision, Voluntary Life and AD&D, Short-Term Disability, Accident, Critical Illness, and Hospital Indemnity insurance. Dependability and accountability with a commitment to seeing projects through to completion. Based in or able to commute to Atlanta, GA, wi

Strong attention to detail with the ability to maintain accurate documentation and IT asset records. Ability to prioritize competing support requests and manage issues in a timely and organized manner. Maintain accurate documentation of IT processes, assets, configurations, and support activities.

Experience with security products (especially firewalls and VPN gateways). All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion. This is a great opportunity to learn all aspects of the products th

Security skills, Identity and Access management, Analyze product installation, data, process flows and configuration to vet system capabilities on resilience, code quality, data synchronization, failover, security etc. Strong knowledge on security packages for identity and access management. Onsite

Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. We value diversity in our company, and all qualified applicants will receive consideration for emp

If there are any hiccups or failures, it would be this group's responsibility to figure out what went wrong. Works closely with shared services and dev teams - works with various teams to resolve the issue. Verbal and written communication skills, problem solving skills, customer service and interpe

Competitive Total Rewards Package: Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more. Working knowledge of: Microsoft Windows 10 and Microsoft Server product line, Microsoft Office Suite

Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federa

Provide technical support for CAT Controllers and other Hayward Commercial products via phone, email, and in person.Conduct technical trainings for commercial customers, partners, and internal staff both in-person and online.Manage and maintain t Support Specialist, Technical Support, Technical, Sp

Working with the Tier 1 AI agent: You're the quality bar for the AI's responses: reviewing its drafts when it flags low confidence, retraining it when it gets a recurring case wrong, and writing the knowledge base articles it draws from. Additionally you will: Partner with the existing US and EU sup