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At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Job Description: Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are delivered to meet business needs. Responsibilities include: • Identify and document system and/or tool requirements as provided to the Helpdesk by users, customers and support process to review approve them for further action, • Create and manage page content audits, and actions pursuant to the communications plan, • Provide basic user and customer support and troubleshooting, • Provide application navigation assistance Here's what you need: • Minimum 3 years of experience in any combination of the following:, • Providing content management support in all source intel areas, • Military experience, • Providing basic user and customer support and troubleshooting in intelligence, cyber or application support areas, • Lead training as needed to a small to medium size group Bonus points if you have: • Experience with Microsoft office suite, • Detail oriented and comfortable conversing with client leadership, • Experience with Data Analytics Security clearance: • An active TS/SCI clearance As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. _ We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $107,300 - $130,100 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the_ Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please _ for additional important information.

Job Description About Artiva: We are a clinical-stage biotechnology company focused on developing natural killer (NK) cell-based therapies. Our mission is to develop effective, safe, and accessible cell therapies for patients with devastating autoimmune diseases. We aim to develop therapies that patients and physicians can utilize in a community setting. Our lead product candidate, AlloNK®, is a non-genetically modified, cryopreserved NK cell therapy being evaluated in combination with B-cell targeted monoclonal antibodies (mAbs). We believe the compelling cell killing properties of NK cells, when combined with mAbs for targeting, creates an opportunity to generate potentially transformative therapies. For more information, visit www.artivabio.com. Job Summary The Senior IT Systems Analyst - Contractor reports to the Head of Information Technology, supporting existing technologies and assisting with the deployment of new platforms and applications in a fast-paced environment. This position requires strong experience supporting a biopharma environment, including lab instrumentation system configurations, data acquisition / data management, IT infrastructure, cloud infrastructure, and GxP compliance as it applies at Artiva, with guidance from senior IT team members. The Analyst will also support day-to-day IT needs and business systems for functional groups organization-wide, assist with ERP support, SOX compliance, inspection readiness activities for a publicly traded company, and provide web development support for the Artiva website as needed. Duties/Responsibilities: The Senior IT Systems Analyst will perform the following duties: • Work directly with IT management and business to support computing environments (e.g., SaaS, distributed systems, client-server), software, hardware, technologies, mobile apps, and tools., • Support IT-related SOX 404 compliance, including gap assessments and mitigations; learn / assist with creating and executing IT policies and procedures for financial audit readiness; ERP change releases, upgrades, functional impact assessments; and producing audit evidence documentation., • Support AI-related requests, understand use cases and value added to the organization, and provide training as needed to enhance productivity., • Support GMP IT-related efforts for inspection readiness and data integrity, working closely with senior IT team members and engaging with quality and manufacturing partners; experience supporting an eQMS is a plus., • Provide user support and analysis for Finance, Legal, and HR systems (Oracle NetSuite, Concur, DocuSign, BambooHR, Rippling, etc.)., • Assist senior IT and lab systems team members with technical support for laboratory benchtop systems, instrument control, and data acquisition., • Build a working understanding of data integrity practices, vendor management, GxP-regulated environments, and quality, regulatory, clinical, and manufacturing systems, including 21 CFR Part 11 compliance and related business processes, across R&D and process development, with guidance from senior IT and Quality colleagues., • Provide day-to-day helpdesk and deskside assistance, executive committee support, and meeting / AV conference-room technology training, and manage escalations with a strong white-glove customer service focus., • Perform new hire onboarding / orientation, account administration and provisioning, offboarding, and Microsoft 365, OKTA, VPN, and 2FA systems administration; create IT user guides and process documentation., • Maintain, patch, and secure Artiva's on-premises and cloud infrastructure, including networks, switches, routers, WiFi, VLANs, VMware / vSphere, and security monitoring, identifying and remediating vulnerabilities, configuring Group Policy and Active Directory, and setting firewall rules and network policies, with coaching from senior IT team members., • Support and monitor systems and data backups, restore testing, and disaster recovery procedures, including GMP-regulated systems, to ensure safe, secure data restoration., • Perform proactive systems management and process improvement; identify trends and patterns and develop automation to reduce the overall volume of support tasks., • Manage hardware inventory and procurement, including ordering and maintaining an accurate count of IT assets to ensure that an appropriate level of warranty coverage is in place., • Work both independently and as part of a team, with excellent communication and customer-service skills and a proactive rather than reactive approach. Requirements: • BS/BA in Information Technology or a related field, or equivalent hands-on work experience; 3 to 7 years of related IT experience in the biopharmaceutical, medical device, or healthcare industry highly preferred. If all this speaks to you, come join us on our journey! Compensation: $45-$60/hr. Exact compensation may vary based on level, skills and experience.

Job Description At PMAT, we work on mission critical systems that directly support the warfighter, designing, building, and securing modern digital capabilities across cloud, data, and software environments. Our teams tackle complex, real-world challenges where delivery matters more than theory, and innovation is driven by curiosity, collaboration, and purpose. In this role, you’ll contribute to Naval Operational Architecture (NOA), working alongside engineers and operators to deliver resilient, forward-leaning solutions in support of national defense. About the role: PMAT is seeking an experienced System Administrator II to support the administration, maintenance, and security of Navy enterprise IT environments across NIPR, SIPR, and Coalition networks. This mid-level role encompasses system and user account administration, workstation and software support, technical troubleshooting, cybersecurity compliance, and coordination with NAVWAR IT Operations, Field Services, and Network Services. The candidate will work closely with system administrators, cybersecurity engineers, infrastructure teams, and operational stakeholders to resolve technical issues, manage access requirements, maintain system availability, and support secure and reliable IT operations. The role requires strong technical problem-solving skills, familiarity with Navy enterprise support tools and Information Assurance processes, and the ability to independently manage technical support activities while collaborating across multiple teams. Responsibilities: • Provide helpdesk and end-user support by responding to technical issues, troubleshooting user problems, documenting resolutions, and escalating complex issues to system administrators, cybersecurity engineers, or other technical teams as needed., • Support workstation, laptop, peripheral, printer, mobile device, and software troubleshooting by assisting with installation, configuration, updates, connectivity, and general maintenance activities., • Assist with user account administration by supporting account creation, access requests, password resets, group membership updates, permissions changes, and access control coordination in accordance with approved processes., • Support ticket management activities by creating, updating, tracking, prioritizing, and closing support tickets while maintaining clear documentation of user issues, actions taken, and final resolutions., • Assist with system administration tasks by supporting patching, software updates, endpoint configuration, inventory tracking, license tracking, hardware refresh planning, and End-of-Life documentation., • Support cybersecurity and compliance activities by assisting with vulnerability remediation, endpoint security checks, system hardening actions, security awareness, and documentation needed to maintain secure operating environments., • Coordinate with system administrators, cyber engineers, infrastructure teams, and end users to resolve technical issues, communicate status, and ensure support actions are completed in a timely and organized manner., • Maintain accurate technical documentation, troubleshooting procedures, user guides, asset records, and knowledge base articles to improve helpdesk efficiency and support continuity across the team. About Us: PMAT is an innovative small business founded with a passion for developing forward-leaning solutions from exceptional people that increase the mission's capability. We focus on designing and building impactful digital solutions that utilize modern cloud, data, and software concepts. Our passion is working on complex and progressive challenges such as edge platform computing, containerizing legacy platforms, distributed data platforms, or heterogeneous data analysis. We recruit, retain, and foster a team motivated to pursue passions, investigate new ways of doing things, and embody an innovative and entrepreneurial spirit. We believe in being curious about every element of a problem and experiment relentlessly. We foster continuous learning in an environment that encourages positive collaboration and expands our capabilities. We tap into collective intelligence, acknowledging that the most brilliant people may not be in the room. Above all else, we believe that delivering and demonstrating is more potent than a sheet of paper. We are passionate about mission-centric design and delivering effective capabilities to and for the warfighter. Whether you’re an experienced engineer or just beginning your career, you’ll work alongside experts who are committed to solving mission-critical problems. If you’re passionate about using your skills to make a real difference, apply today and become part of a team that’s shaping the future of defense technology! Required Skills and Experience: • Experience with NMCI Enterprise Tool (NET), NMCI Enterprise Service Tools (NEST), and Naval Identity Services (NIS) application to manage account roles., • Familiarity with Field Services, NAVWAR IT Operations, and Network Services at SPOT for support on NIPR/SIPR and Coalition Accounts., • Knowledgeable with SAAR-N and CMAR requirements for Information Assurance Compliance., • Some experience providing helpdesk support, IT support, desktop support, systems support, customer technical support, or related technical assistance., • Some experience troubleshooting Windows workstations, common software applications, user accounts, network connectivity, peripherals, printers, or endpoint devices., • Basic understanding of user account administration, access management, password resets, permissions, Active Directory concepts, or similar identity management processes., • Familiarity with ticketing systems, issue tracking, service desk workflows, documentation practices, or helpdesk escalation processes., • Basic understanding of cybersecurity, endpoint security, patching, secure configuration, vulnerability remediation, and safe handling of user or system access., • Strong problem-solving, organization, time management, and customer service skills in a fast-moving technical support environment., • Strong written and verbal communication skills with the ability to explain technical issues clearly to users, administrators, cybersecurity personnel, and program stakeholders., • Ability to work effectively as part of a collaborative technical team while learning new systems, tools, processes, and security requirements. Preferred Skills and Experience: • Experience supporting government, Navy, military, Department of War, or other compliance-driven IT environments., • Understanding of Video teleconferencing(VTC), Global Video Services (GVS), and SMART Board functions., • Experience using enterprise ticketing or collaboration tools such as Jira, ServiceNow, Remedy, Microsoft Teams, SharePoint, M365, or similar platforms., • Familiarity with Windows Server, Linux command line, virtualization, VPNs, remote desktop tools, endpoint management tools, or enterprise monitoring platforms., • Familiarity with Microsoft 365, Azure, Intune, Active Directory, Group Policy, GCC High, or similar enterprise services., • Familiarity with cybersecurity tools and processes such as vulnerability scanning, ACAS, Nessus, endpoint security tools, HBSS, patch tracking, or remediation documentation., • Experience assisting with hardware and software inventories, license tracking, asset management, imaging, workstation deployment, or hardware refresh activities., • Familiarity with basic networking concepts such as TCP/IP, DNS, DHCP, VPNs, ports, firewalls, routing, and network troubleshooting., • Interest in growing into system administration, cybersecurity engineering, cloud infrastructure, tactical systems support, or other technical infrastructure roles. Education and Certification Requirements: • Bachelor’s Degree or Equivalent Experience, • Current Security+ certification is a plus Citizenship and Clearance Requirements: • U.S. Citizenship required, • No dual citizenship, • SECRET security clearance required Location/Address: • 100% On-site, • San Diego, CA, NAVWAR Travel & Passport: 5%, CONUS and OCONUS Work Environment: PMAT offices as needed. In some cases, work in a government facility may be required. Travel may be required for customer engagement, team coordination, and potentially for business development. PMAT is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Description We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a IT Systems Administrator opportunity with a financial organization that values teamwork, exceptional service, professional development, and giving back to the community The IT Systems Administrator is responsible for below specific duties. Your specific duties will include: • Administer and maintain the organization's network, server, cloud, and core systems infrastructure, ensuring reliability, security, availability, and performance., • Manage user accounts, system access, hardware/software installations, workstations, peripherals, network equipment, and system upgrades throughout their lifecycle., • Monitor systems and networks for performance and security issues, proactively identifying and resolving vulnerabilities, outages, and other technical problems., • Manage critical cybersecurity and data protection functions, including intrusion detection/prevention, antivirus, anti-malware, content filtering, software updates, backups, and data recovery., • Design, maintain, and optimize cloud and virtual environments, ensuring solutions meet organizational requirements for scalability, security, compliance, performance, and cost efficiency., • Lead and support IT infrastructure and cloud projects, coordinate with vendors and internal stakeholders, resolve escalated Help Desk issues, maintain technical documentation, and communicate technology risks and solutions to senior leadership. Required qualifications for the position include: • Bachelor's degree in IT, Computer Science, or IT certification in related field., • 5 years of experience as a system administrator or technical support (preferred)., • Strong attention to detail and advanced analytical skills., • Advanced to expert knowledge of Microsoft 365. Pay Rate Range: $34.00 - $42.00 an hour Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan. Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today! Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. We collect personal information as part of the application and hiring process. For details about the categories of information collected, purposes of use, and your rights under law, please review our Candidate Privacy Act Disclosure Notice: Privacy Policy #CreditUnionJobs #CreditUnionCareers #IT #systemsadministrator #helpdesk #technicalsupport \nCompany Description Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity. Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity.

Job DescriptionDescription: SSI is seeking a full-time Confluence Administrator and customer support technician to join our Orion team. The candidate will work in a collaborative and agile environment, supporting the migration and administration of Confluence spaces into the Orion environment. You will also engage Orion users through Jira tickets, determining and documenting requirements, and creating Confluence-based solutions. The ideal candidate brings strong Confluence administration expertise and possesses an active DoW secret security clearance. DUTIES AND RESPONSIBILITIES: • Create Confluence spaces with appropriate structure and templates, • Create unique layouts involving a wide variety of macros to display multimedia, tables, and custom navigation, • Create forms and data structures, • Facilitate end users with space groups and permissions to support different use cases, • Export and import space content into different Confluence environments, • Generate, analyze and transform customer requirements or challenges into specifications, • Maintain migration runbooks, templates, scripts, and lessons-learned documentation sufficient for other qualified administrators to execute the process, • Respond to trouble tickets involving Orion products and services utilizing Jira HelpDesk, • Facilitate users with registration requests via Jira tickets, • Escalate issues to higher tier if critical or technical solution requires DevOps intervention, • Provide weekly status reports of customer interactions, • Participate in weekly meetings with developers and project management to receive direction and priority, share status, and represent technical subject matter expertise, • Share lessons learned with the Orion teamRequirements:, • Clearance: Secret, • Education: Bachelors of Science in IT, Computer Science, or equivalent, • 5+ years of IT experience, including 2+ years of Atlassian Confluence administration and direct user support, • Deep expertise in standing up, maintaining, and administering Confluence spaces. PREFERRED QUALIFICATIONS: • Active CompTIA Security+ Certification, • Prior work with Navy or DoW enterprise applications SSI is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on any characteristics protected by law. SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.

Job Description Position Title: Systems Administrator II / SOC Helpdesk Client: Information Systems Solution (ISS) Address: 53560 Hull St. San Diego, CA 92152 Clearance Level: Secret Position Status: 6-month contract to permanent Our client is looking for a Systems Administrator II / SOC Helpdesk for an onsite position in San Diego, CA. They are a government IT and cybersecurity contractor providing technology services to the U.S. Department of Defense and other federal agencies. ISS specializes in cybersecurity, network and systems engineering, IT infrastructure, software development, and technical support for mission-critical government programs. Responsibilities: You will support a Security Operations Center (SOC) for a Research, Development, Test, and Evaluation (RDT&E) network supporting a US Government customer. This position is ideal for personnel who have previously worked on an IT Service Desk and desire to specialize in the field of cybersecurity. Within this team, you will have the opportunity to collaborate with a variety of cybersecurity subject matter experts, learn from their expertise, and play a key role in safeguarding critical government networks. The selected candidates will primarily be responsible for serving as Tier 2 customer service for a range of security incidents, providing the following support: • Provide phone, email, chat, and website comment-based customer service and technical support to RDT&E network personnel and users. Document, assign, track, and resolve security-related tickets (requests and changes) in the government-directed ticket management tool., • Analyze security scanner findings to recommend specific patches, hotfixes, and countermeasures. Assist system administrators in configuring RDT&E systems for authenticated scanning, 802.1x network access control, and Comply-to-Connect (C2C) requirements. Perform initial review of event and incident logs to gather information on suspected incidents and perform triage., • Provide direct support for Secure Technical Implementation Guide (STIG) configuration and verification across RDT&E systems to ensure baseline operating standards., • Assist users in maintaining and updating network security postures of devices, including endpoint security software, VPN configuration, port and protocol requirements, and the removal of unauthorized software. Qualifications: • Required Certification: IAM II (one of the following) CCNA-Security, GICSP, Security+ CE, SSCP, and Microsoft MCSA or equivalent training, • 1-3 years of experience with a service desk environment, • Knowledge of ITIL processes and ITIL Certification (preferred), • HDI-CSR or other Customer Service Certification (preferred)

Job Description OverviewWe are seeking a mission-focused Systems Administrator to support Navy enterprise IT environments. This role is responsible for maintaining servers, networks, and cybersecurity compliance across classified and unclassified systems. You'll work closely with senior administrators and cybersecurity personnel to ensure system availability, security posture, and performance in support of Fleet operations and depot modernization initiatives.Key ResponsibilitiesAdminister and support Windows and/or Linux-based systems, ensuring consistent uptime and secure configurationConfigure and troubleshoot Active Directory, DNS, DHCP, and GPOsPerform routine maintenance: patching, backups, log reviews, and system health checksSupport virtualization environments (e.g., VMware, Hyper-V) and hybrid cloud deployments (e.g., Azure)Assist in implementing and maintaining RMF controls, DISA STIGs, and security baselinesMonitor and respond to incidents, alerts, and user support requestsDocument network/system configurations and standard operating proceduresCoordinate with cybersecurity, software, and helpdesk teams to ensure operational continuityMinimum QualificationsBachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)4-6 years of hands-on experience in network and systems administration, preferably in a DoD environmentCompTIA Security+ CertificationWorking knowledge of Windows Server, Active Directory, and basic networking principlesFamiliarity with virtualization technologies (VMware, Hyper-V) and system hardening practicesStrong troubleshooting skills and the ability to work independently and as part of a teamPreferred QualificationsExperience supporting DoD IT environmentsFamiliarity with RMF, STIGs, and vulnerability management tools (e.g., ACAS, Tenable, Nessus)Experience with enterprise tools such as SCCM, WSUS, or SolarWindsKnowledge of PowerShell scripting or automation tools

Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Customer Support Representative, Level 2, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment, working from Managed Solution headquarters or remotely. Customer Support Representatives, Level 2, are responsible for the following... • Answers incoming help desk inquiries via phone and email, providing a positive first impression of our company., • Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry., • Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution., • Monitoring ticket boards for status and managing assignments to ensure tickets are responded to by Technical Support Specialists within the appropriate timeframe for each ticket’s priority level, communicating with the appropriate parties and performing follow-up actions to ensure tickets move timely through the resolution process., • The first priority for the Customer Support Representative, Level 2, is answering incoming calls to generate tickets; however, after initial training and as time and skill levels allow, CSR2s will work to resolve Level 1 tickets and escalate as appropriate per position guidelines., • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients., • Documenting client communication and resolution efforts via internal ticketing system., • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments., • Maintaining compliance with all company policies and procedures., • Other related responsibilities as assigned. Requirements: Education and Work Experience Requirements: • An associate’s or bachelor’s degree in computer science or related field plus 3+ years of entry-level troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered., • Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members., • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment., • Demonstrated history of taking ownership/accountability of assigned tasks., • Excellent oral and written English communication skills., • Demonstrated integrity and the ability to maintain client confidentiality. Technical Skills/Competencies: • Microsoft or other technical certifications highly desired. Passion or interest in career progression in Information Technology Services preferred., • Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization) required. Demonstrated ability to perform basic troubleshooting of desktop, server/OS, and networking issues to resolve tickets related to account administration, printer issues, basic networking, blocking spam emails, etc., • Previous exposure to ticketing systems a plus (Connectwise preferred), • Working knowledge of business applications including Office365 suite (Teams, Outlook, SharePoint, etc.) required. Shift + Availability: Managed Solution operates on a 24x7 basis, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs. Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may operate out of a call center in an open office format with a moderate level of noise or may operate from a remote, home office. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify. Compensation & Benefits* Base Wage Range: $21.00 to $25.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn 80 hours lump sum year 1; 15 days accrued throughout year 2; and 20 days accrued throughout years 3+, • 40 hours of Sick Time per calendar year, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – including two medical plans with a $0 cost for employee-only coverage tiers!, • Optional Flexible Spending Account for eligible Health Care or Dependent Care costs, • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!, • $80/Month Cell Phone + Internet Reimbursement *All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude., • Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Job Description 10447 – Desktop Support Specialist II Location: San Diego, CA 92108 (5 days on-site) Company Overview: Hyundai Autoever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation. Website: http://www.haeaus.com What you will be doing: The selected Desktop Support Specialist II will be providing 5-days on-site support to Hyundai Translead (an affiliate company of Hyundai Motor Corp.) in our San Diego office (near Mission Valley). You will be responsible for the planning and delivery of technical customer support services, including installation, configuration, troubleshooting, and customer assistance for customer desktop computers, phones, laptops, email accounts, and video conferencing. key roles & responsibilities will include, but necessarily limited to the following: • Provides technical support for business applications using IT tools such as remote desktop, configuring automated systems to deploy software updates/installations, troubleshoot application connectivity issues, create and maintain technical documentation of desktop management, and create an agency standard PC image., • Provides technical advice and guidance relative to problems involving user interface, hardware and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying, diagnosing faults and symptoms., • Coordinates efforts with other IT teams to ensure all helpdesk/service requests are effectively resolved.What we require from you:, • Bachelor's Degree with major in Computer Science or equivalent work experience, • 3-7 years of relevant experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware, • Use knowledge of IT principles in the application of methods and practices for planning, implementation, and coordination to troubleshoot problems to ensure a high level of • Microsoft, Oracle, and/or CompTIA Certifications are preferred Target Base Salary Range: $30-34 per hour as a non-exempt employee + excellent benefits Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. Powered by JazzHR RVpHDrqRUR

Job DescriptionDescription: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed Operations Center, the Technical Support Specialist (Level 1) will provide technical support to managed services clients in a 24/7/365 environment and will be responsible for the following... • Provides application and infrastructure support, network administration, desktop troubleshooting, and server management across multiple environments, working on behalf of managed services clients., • Adhering to client service level agreements and team performance goals while prioritizing, resolving and/or escalating issues in accordance with Company policy., • Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients., • Effectively documenting client communication and resolution efforts via internal ticketing system in accordance with Company standards., • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments., • Assists security team in monitoring client environments for suspicious activity/threats and responds quickly to security alerts and incidents in accordance with Company standards., • Complies with all company policies and procedures., • Other responsibilities as assigned. Note: This position is eligible for full remote status for individuals who will work from a home office in state with Managed Solution payroll operations. Individuals located in San Diego county, California, will be required to work as assigned, which may include working onsite from our headquarters; working from a remote home office; or reporting to a client site. Requirements: Shift/Availability Requirements: Managed Solution operates on a 24x7 basis, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs. Education and Work Experience Requirements: • An associate’s or bachelor’s degree in computer science or related field, as well as 2+ years of troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-client Managed Services and/or Managed Security Operations Center helpdesk environment is strongly preferred., • Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members., • Demonstrated history of taking ownership/accountability of assigned tasks., • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment., • Excellent oral and written English communication skills., • Demonstrated integrity and the ability to maintain client confidentiality. Technical Skills/Competencies: • Proficiency in Office365 administration and troubleshooting required. Additional knowledge of public/private cloud (e.g., Azure) and virtualization technologies a plus., • Microsoft or other technical certifications highly desired and may be required for employment., • Strong troubleshooting skills in a Windows environment, including desktop and server OS., • Proficiency in Microsoft Exchange and Active Directory, • Proficient knowledge of LAN/WAN administration and troubleshooting proficiency including DHCP, DNS, VLAN's, firewalls (Fortigate Manager), NAT, wireless technology. The ability to configure switches is a plus., • Basic knowledge of Cybersecurity, Network Monitoring, and Endpoint Management tools: Perch, LogicMonitor, SentinelOne, etc., • Previous experience working within ticketing systems required (Connectwise preferred), • Previous experience working in Managed Services Operations Center, • Apple/Macintosh/iPhone/iPad experience a plus Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify. Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. As we grow, we are anchored and driven by our Core Values: I <3 IT! • Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking., • Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company., • Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude., • Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Compensation & Benefits* Base Wage Range: $24.00 to $30.00 per hour Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks: • PTO – earn 80 hours lump sum year 1; 15 days accrued throughout year 2; and 20 days accrued throughout years 3+, • 40 hours of Sick Time per calendar year, • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days, • Holidays – Managed Solution celebrates 7 paid holidays each year, • Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!, • Medical, Dental, Vision – including two medical plans with a $0 cost for employee-only coverage tiers!, • Optional Flexible Spending Account for eligible Health Care or Dependent Care costs, • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7, • $100K Life/AD&D policy provided for all employees, free of charge!, • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!, • $80/Month Cell Phone + Internet Reimbursement *All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Application Information and Hiring Timeline: Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the “apply” button to submit your application*. *By submitting a resume, you agree to the terms and conditions of our Job Applicant Privacy Policy.

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices., • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description At PMAT, we work on mission critical systems that directly support the warfighter, designing, building, and securing modern digital capabilities across cloud, data, and software environments. Our teams tackle complex, real-world challenges where delivery matters more than theory, and innovation is driven by curiosity, collaboration, and purpose. In this role, you’ll contribute to Naval Operational Architecture (NOA), working alongside engineers and operators to deliver resilient, forward-leaning solutions in support of national defense. About the role: PMAT is seeking a motivated Helpdesk Administrator to support day-to-day IT operations, end-user support, account management, system troubleshooting, and technical issue resolution across enterprise and mission-focused environments. This role will work alongside system administrators, cybersecurity engineers, infrastructure personnel, and program stakeholders to help maintain reliable, secure, and responsive IT support for users and technical teams. The candidate will assist with hardware and software troubleshooting, workstation support, access requests, ticket tracking, documentation, vulnerability remediation support, and general system administration activities. The role requires strong customer service, organization, communication, and problem-solving skills, along with the ability to learn quickly in a dynamic government and defense-related technical environment. Responsibilities: • Provide helpdesk and end-user support by responding to technical issues, troubleshooting user problems, documenting resolutions, and escalating complex issues to system administrators, cybersecurity engineers, or other technical teams as needed., • Support workstation, laptop, peripheral, printer, mobile device, and software troubleshooting by assisting with installation, configuration, updates, connectivity, and general maintenance activities., • Assist with user account administration by supporting account creation, access requests, password resets, group membership updates, permissions changes, and access control coordination in accordance with approved processes., • Support ticket management activities by creating, updating, tracking, prioritizing, and closing support tickets while maintaining clear documentation of user issues, actions taken, and final resolutions., • Assist with system administration tasks by supporting patching, software updates, endpoint configuration, inventory tracking, license tracking, hardware refresh planning, and End-of-Life documentation., • Support cybersecurity and compliance activities by assisting with vulnerability remediation, endpoint security checks, system hardening actions, security awareness, and documentation needed to maintain secure operating environments., • Coordinate with system administrators, cyber engineers, infrastructure teams, and end users to resolve technical issues, communicate status, and ensure support actions are completed in a timely and organized manner., • Maintain accurate technical documentation, troubleshooting procedures, user guides, asset records, and knowledge base articles to improve helpdesk efficiency and support continuity across the team. About Us: PMAT is an innovative small business founded with a passion for developing forward-leaning solutions from exceptional people that increase the mission's capability. We focus on designing and building impactful digital solutions that utilize modern cloud, data, and software concepts. Our passion is working on complex and progressive challenges such as edge platform computing, containerizing legacy platforms, distributed data platforms, or heterogeneous data analysis. We recruit, retain, and foster a team motivated to pursue passions, investigate new ways of doing things, and embody an innovative and entrepreneurial spirit. We believe in being curious about every element of a problem and experiment relentlessly. We foster continuous learning in an environment that encourages positive collaboration and expands our capabilities. We tap into collective intelligence, acknowledging that the most brilliant people may not be in the room. Above all else, we believe that delivering and demonstrating is more potent than a sheet of paper. We are passionate about mission-centric design and delivering effective capabilities to and for the warfighter. Whether you’re an experienced engineer or just beginning your career, you’ll work alongside experts who are committed to solving mission-critical problems. If you’re passionate about using your skills to make a real difference, apply today and become part of a team that’s shaping the future of defense technology! Required Skills and Experience: • Experience providing helpdesk support, IT support, desktop support, systems support, customer technical support, or related technical assistance., • Experience troubleshooting Windows workstations, common software applications, user accounts, network connectivity, peripherals, printers, or endpoint devices., • Basic understanding of user account administration, access management, password resets, permissions, Active Directory concepts, or similar identity management processes., • Familiarity with ticketing systems, issue tracking, service desk workflows, documentation practices, or helpdesk escalation processes., • Basic understanding of cybersecurity, endpoint security, patching, secure configuration, vulnerability remediation, and safe handling of user or system access., • Strong problem-solving, organization, time management, and customer service skills in a fast-moving technical support environment., • Strong written and verbal communication skills with the ability to explain technical issues clearly to users, administrators, cybersecurity personnel, and program stakeholders., • Ability to work effectively as part of a collaborative technical team while learning new systems, tools, processes, and security requirements. Preferred Skills and Experience: • Experience supporting government, Navy, military, Department of War, or other compliance-driven IT environments., • Experience using enterprise ticketing or collaboration tools such as Jira, ServiceNow, Remedy, Microsoft Teams, SharePoint, M365, or similar platforms., • Familiarity with Windows Server, Linux command line, virtualization, VPNs, remote desktop tools, endpoint management tools, or enterprise monitoring platforms., • Familiarity with Microsoft 365, Azure, Intune, Active Directory, Group Policy, GCC High, or similar enterprise services., • Familiarity with cybersecurity tools and processes such as vulnerability scanning, ACAS, Nessus, endpoint security tools, HBSS, patch tracking, or remediation documentation., • Experience assisting with hardware and software inventories, license tracking, asset management, imaging, workstation deployment, or hardware refresh activities., • Familiarity with basic networking concepts such as TCP/IP, DNS, DHCP, VPNs, ports, firewalls, routing, and network troubleshooting., • Interest in growing into system administration, cybersecurity engineering, cloud infrastructure, tactical systems support, or other technical infrastructure roles. Education and Certification Requirements: • Bachelor’s Degree or Equivalent Experience, • Current Security+ Certificate a plus Citizenship and Clearance Requirements: • U.S. Citizenship required, • No dual citizenship, • SECRET security clearance required, • TS/SCI Eligible security clearance a plus Location/Address: • 100% On-site, • San Diego, CA, NAVWAR Travel & Passport: 5%, CONUS and OCONUS Work Environment: PMAT offices as needed. In some cases, work in a government facility may be required. Travel may be required for customer engagement, team coordination, and potentially for business development. PMAT is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #CJ

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices., • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education · Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description JOB OBJECTIVE Under the general supervision of the Help Desk Supervisor, this role provides technical support for credit union workstation technologies, mobile devices, software, telecommunications systems, and peripheral equipment. Installs, configures, troubleshoots, and maintains hardware and software solutions while delivering exceptional customer service to internal users. Positions may be filled at the System Support Analyst I, II, III, or Lead level based upon the candidate's qualifications, technical expertise, certifications, leadership capabilities, and demonstrated experience. Higher-level positions assume progressively greater responsibility in system administration, project leadership, process improvement, mentoring, operational oversight, and service delivery management. DIMENSIONS Components Supported • Multiple Redundant Data Centers, • Multiple Cloud-Based Infrastructure (IaaS), • 600+ Desktop Systems, • 150+ Mobile Devices, • 120+ Servers, • Multiple Redundant Unified Communications Systems, • 26+ Branch Locations and Spectrum Center Hardware/Software Assets Managed • $4MM+ Annual Capital Expenditures • $400M-$600M Annual Service Contracts Administered • $250M-$350M SUPERVISORY RESPONSIBILITIES This position reports directly to the Help Desk Supervisor for work guidance, direction, and feedback and to IT leadership for coaching and performance appraisal. • System Support Analyst I, II, and III have no direct reports., • Lead System Support Analyst provides functional leadership, mentoring, workload coordination, process oversight, and guidance to Help Desk personnel. NATURE & SCOPE Core Responsibilities (All Levels) • Provide technical support to credit union staff to ensure effective utilization of workstation technologies, software, mobile devices, telecommunications systems, and peripheral equipment., • Participate in Help Desk operations to ensure quality service is delivered according to organizational standards., • Install, configure, relocate, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related hardware., • Perform diagnostic testing and resolve technical issues or escalate as necessary., • Interface with vendors for warranty repairs, support services, and equipment maintenance., • Maintain regular communication with end users regarding technical issues and IT initiatives., • Effectively communicate technical information in user-friendly terms., • Document issues, resolutions, procedures, and technical standards., • Deliver exceptional customer service to internal and external customers., • Perform other duties as assigned. Additional Responsibilities – Analyst II • Provide advanced support for telecommunications systems including moves, adds, changes, system backups, and reporting., • Provide network support services, hardware maintenance, and troubleshooting assistance., • Assist with the evaluation of emerging technologies, mobile communications systems, and endpoint management tools., • Participate in technical research and recommend solutions for operational improvements. Additional Responsibilities – Analyst III • Evaluate, implement, maintain, and document new and existing technologies., • Lead workstation and mobile device deployment, support, and lifecycle management initiatives., • Assist with hardware evaluation, testing, implementation, and support strategies., • Develop and maintain Standard Operating Procedures (SOPs) and technical documentation., • Provide user training and administrative support related to password management, security awareness, access privileges, and technology usage., • Mentor junior staff members and provide day-to-day guidance for Help Desk activities., • Lead small-to-medium technology projects impacting end-user computing environments. Additional Responsibilities – Lead Analyst • Lead daily Help Desk operations, workflow prioritization, ticket queue management, and escalation processes., • Establish, monitor, and report on Help Desk Service Level Agreements (SLAs)., • Analyze Help Desk metrics, incident trends, staffing needs, and performance indicators., • Develop and maintain Help Desk policies, procedures, and operational standards., • Coordinate incident management and ensure timely issue resolution., • Provide mentoring, coaching, and technical leadership to Help Desk staff., • Develop end-user training initiatives to improve technology adoption and computer literacy., • Manage software licensing inventories and support operational governance activities., • Recommend process improvements to increase customer satisfaction, efficiency, and First Call Resolution (FCR) rates., • Lead larger workstation and end-user technology initiatives impacting the organization., • Ticket Auditing: Review closed and active helpdesk tickets for accuracy, completeness, and adherence to service-level agreements (SLAs), • Process Improvement: Identify recurring technical issues or workflow bottlenecks and suggest procedural fixes., • Documentation Review: Ensure knowledge base articles, troubleshooting guides, and FAQs are clear, accurate, and up to date, • Metric Reporting: Track QA scores, customer satisfaction (CSAT) ratings, and first-contact resolution (FCR) rates for management reporting., • Incident Escalation Tracking: Monitor high-priority, unresolved, or breached tickets to ensure proper escalation paths are followed by helpdesk technicians., • VIP Ticket Oversight: Provide dedicated follow-up on tickets raised by senior executives or critical business units to ensure rapid, high-quality resolution., • Targeted Retraining Coordination: Partner with training coordinators or team leads to schedule refresher training for technicians who consistently fall short of QA benchmarks. EDUCATION, SKILLS & ABILITIES The Eight Superpowers • Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things., • Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence., • Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond., • Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles., • Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships., • Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers., • Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success., • Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities. OTHER EDUCATION, SKILLS & ABILITIES System Support Analyst I Education & Experience • High School Diploma or General Equivalency required., • 1-2 years of technical support experience. Technical Requirements • Working knowledge of:, • Windows 10/11, • iOS and Android devices, • Desktop hardware and peripherals Certifications • CompTIA A+ or equivalent certification preferred or required. System Support Analyst II Education & Experience • High School Diploma or General Equivalency required., • 3-5 years of technical support experience. Technical Requirements • Comprehensive knowledge of:, • Windows 10/11, • Mobile device platforms, • Enterprise software applications, • Endpoint deployment and management systems, • Network-connected peripherals Certifications • CompTIA A+, • Microsoft desktop support certification or equivalent System Support Analyst III Education & Experience • High School Diploma or General Equivalency required., • 5-7 years of technical support experience. Technical Requirements • Advanced knowledge of:, • Endpoint management platforms, • System deployment technologies, • Mobile device management, • Telecommunications systems, • Enterprise user support environments Certifications • CompTIA A+, • ITIL, • AirWatch/Workspace ONE or equivalent certifications Lead System Support Analyst Education & Experience • Associate's or Bachelor's degree in Information Systems, Computer Science, or related field preferred., • 5-7+ years of progressively responsible Help Desk, Desktop Support, or End User Computing experience., • Prior leadership, mentoring, or Help Desk coordination experience preferred. Technical Requirements • Advanced knowledge of:, • Help Desk platforms, • End-user computing environments, • Incident management practices, • SLA development and reporting, • Mobile device management, • Microsoft Office and enterprise productivity tools Certifications • CompTIA A+, • ITIL, • Additional e

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