Assistant Manager (Charley's Cheesesteaks)
2 days ago
Kingsville
Job DescriptionCharley's Cheesesteaks is looking for an Assistant Manager for our Kingsville, TX location.Responsibilities:1. Team Leadership & Development: • Supervise, train, and develop team members to ensure they are performing at their best., • Assist in scheduling and managing staff to ensure adequate coverage during peak hours., • Lead by example, maintaining a positive attitude and motivating the team to provide excellent customer service., • Handle team conflicts and employee concerns, resolving issues quickly and professionally., • Conduct training and development sessions to ensure staff is fully trained in food safety, customer service, and company procedures. 2. Customer Service Excellence:, • Ensure all customers receive prompt, friendly, and professional service., • Handle customer complaints and issues effectively, ensuring their satisfaction., • Monitor service standards and provide guidance to team members to maintain a high level of service., • Maintain a clean, welcoming, and well-organized dining environment for customers. 3. Operational Management:, • Assist in managing daily operations, including food preparation, inventory control, and cleanliness., • Ensure all food items are prepared to Del Taco’s standards for quality, portioning, and safety., • Monitor food inventory levels and assist in ordering supplies as needed., • Assist in controlling food costs, labor costs, and waste to maximize profitability., • Maintain a safe working environment by ensuring that all health and safety regulations are followed. 4. Financial Management:, • Assist in managing restaurant budgets, tracking financial performance, and ensuring operational goals are met., • Handle cash management, register operations, and ensure accurate cash handling procedures are followed., • Prepare and review daily, weekly, and monthly reports to track financial performance., • Identify areas for improvement in operational efficiency and profitability and implement strategies to address them. 5. Health & Safety Compliance:, • Ensure compliance with all health, safety, and sanitation regulations, including food safety standards., • Conduct regular checks to ensure cleanliness in all areas of the restaurant, including the kitchen, dining areas, and restrooms., • Ensure all team members are properly trained in safety procedures and food handling standards. 6. Inventory Control:, • Help manage inventory levels, ensuring products are well-stocked and stored in compliance with food safety regulations., • Perform regular inventory counts and assist in inventory audits., • Ensure stock rotation to minimize waste and loss. 7. Opening & Closing Procedures:, • Assist with opening and closing duties, including ensuring the restaurant is prepared for the next shift., • Ensure that the restaurant is clean and fully stocked before and after each shift., • Oversee cash handling and register reconciliation during opening and closing shifts. 8. Additional Responsibilities:, • Assist with marketing initiatives and promotions to drive sales and attract new customers., • Help implement company policies and procedures to ensure consistent operations., • Perform other duties as required by the restaurant manager. Qualifications:, • Experience:, • 1-3 years of experience in a supervisory or management role in a fast food or restaurant environment., • Experience in team leadership, customer service, food safety, and inventory management., • Skills:, • Strong leadership and communication skills, with the ability to motivate and guide a team., • Excellent customer service skills with the ability to handle customer complaints and resolve issues., • Ability to work under pressure in a fast-paced environment while maintaining a positive attitude., • Strong organizational and time-management skills., • Basic understanding of financial management, including budgeting, cost control, and reporting., • Education:, • High school diploma or equivalent required., • Associate’s or Bachelor’s degree in Business, Hospitality, or a related field is a plus., • Physical Requirements:, • Ability to stand for extended periods and perform physical tasks in a fast-paced environment., • Ability to lift up to 25 pounds., • Ability to work flexible hours, including nights, weekends, and holidays as needed.