Great Lakes Cabinet, Inc.
Office Manager - Financial Lead
6 days ago
Ann Arbor
Job Description The Office Manager is the operational cornerstone of Great Lakes Cabinet Company, responsible for ensuring the smooth, efficient, and professional function of the office and showroom. This role manages all administrative tasks, provides critical support for sales and production workflows, and acts as the primary point of communication between the sales staff, the shop, and the installation crews. Key Responsibilities 1. General Office and Showroom Management • Front-of-House Operations: Oversee the reception area and showroom, ensuring a neat, professional, and welcoming environment for clients, vendors, and visitors., • Showroom Maintenance: Maintain the organization and inventory of cabinet samples, material swatches, and design literature, assisting with display changes as needed., • Administrative Systems: Design, implement, and maintain office policies, procedures, and filing systems (both physical and electronic) to optimize efficiency., • Facilities Management: Manage inventory and ordering of all office supplies and equipment. Coordinate with vendors for necessary facility maintenance, repairs, and janitorial services for both the office and adjacent shop areas., • Communication Hub: Manage main phone lines, correspondence, and general inquiries, directing client and project-related calls to the appropriate team member. 2. Sales and Project Support • Order Processing: Assist the sales team by accurately entering sales orders, change orders, and customer specifications into the company’s system (e.g., Builder Trend, QuickBooks)., • Documentation Management: Maintain comprehensive and organized customer and project files, including contracts, design plans, payment records, and final sign-offs., • Scheduling Coordination: Assist with scheduling appointments, consultations, and coordinating project milestones, including final measures, production hand-offs, and installation dates., • Client Communication: Serve as a secondary contact for clients, providing professional updates on order statuses, installation timelines, and addressing non-technical questions. 3. Financial and Accounting Support • Accounts Payable/Receivable (A/P & A/R): Perform daily accounting duties, including processing accounts payable, keying invoices, tracking vendor bills, and submitting for payment., • Payment Processing: Process and record customer payments (deposits, progress payments, final balances) and assist with basic bookkeeping functions in QuickBooks., • Reporting: Develop, implement, and report on administrative budgets and office expenses. Consistently monitor P&L statements, report weekly to Eddie, and provide monthly financials to Eddie., • Vendor Compliance: Track and maintain up-to-date documentation for all vendors and subcontractors, including liability insurance and W-9 forms., • Payroll: Calculate and submit payroll to our accountants on the 1st and the 16th (providing they fall on a weekday). 4. Team and HR Support • Internal Coordination: Facilitate clear and timely communication between the design, sales, shop, and installation teams to ensure smooth project flow., • HR Assistance: Assist with basic Human Resources tasks, such as maintaining confidential employee records, managing time-off requests, assisting with timesheet submission, and coordinating the onboarding of new hires. Training new administrative personnel and sales team. Required Skills and Qualifications • Experience: Proven experience (2+ years) in an Office Manager, Administrative Lead, or similar role, preferably within a construction, custom manufacturing, or design-build environment., • Financial Software Proficiency: Extensive experience with accounting software, particularly QuickBooks, is highly desirable., • Technical Skills: High proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace. Experience with 20/20 and Builder Trend software is a plus., • Industry Knowledge (Advantageous): A basic understanding of the cabinet, millwork, or residential construction industry, including terminology for materials, designs, and project phases., • Organizational Excellence: Highly organized with exceptional attention to detail and proven ability to manage multiple complex tasks simultaneously., • Interpersonal Skills: Excellent written and verbal communication skills, with a professional, customer-service-oriented demeanor., • Soft Skills: Leadership, problem-solving, and strong communication skills are a must.Company DescriptionAt Great Lakes Cabinet, Inc., we specialize in cabinetry design and installation for both residential and commercial projects. Based in Howell, Michigan, we take pride in helping our clients create functional, stylish cabinet layouts using advanced design software to bring their vision to life. Our team is passionate about customer service and works closely with each client to select the right materials and finishes to fit their style and budget. We foster a culture of growth, creativity, and attention to detail, and we’re excited to welcome motivated professionals who want to grow with us.At Great Lakes Cabinet, Inc., we specialize in cabinetry design and installation for both residential and commercial projects. Based in Howell, Michigan, we take pride in helping our clients create functional, stylish cabinet layouts using advanced design software to bring their vision to life. Our team is passionate about customer service and works closely with each client to select the right materials and finishes to fit their style and budget. We foster a culture of growth, creativity, and attention to detail, and we’re excited to welcome motivated professionals who want to grow with us.