Engineering and Design Services Administrative Intern
4 days ago
Wilmington
Job DescriptionSalary: $19 USD Hourly Engineering & Design Services (EDS) Administrative Intern Location: Wilmington (Must be legally eligible to work in the United States) Term: Full-Time (40 hours/week) Start Date: August/September Type: In-Office Only Are you an organized and detail-oriented engineering student looking for real-world experience? Do you enjoy structured work and want to play a meaningful role in how engineering teams operate? At Protocase / 45Drives, weve been building and growing our Wilmington, North Carolina operation over the past year, and were looking for an Engineering & Design Services (EDS) Administrative Intern to support our EDS team. This is a chance to contribute to a growing team where your work helps engineers, production, and sales move faster and more efficiently. About the Role EDS is the technical bridge between our customers, sales, and the production floor. Every job that runs through our shop 500 to 1,000 each week passes through this department in some form. The team reviews incoming files for manufacturability, modifies CAD when needed, generates build documentation, and supports internal teams and customers throughout production. This is an administrative and workflow support role. While you wont do engineering design work, youll be embedded in the systems that drive it: organizing files, supporting workflow, validating job data, maintaining documentation, and keeping work moving so engineers can focus on higher-complexity technical tasks. The role is structured and process-driven, ideal for someone who thrives on organization, accuracy, and consistency.Its a strong fit for someone interested in manufacturing operations, engineering administration, or production workflows in a high-volume, fast-turnaround environment. Key Responsibilities: Reporting & Workflow Support • Pull and distribute daily/weekly queue and job reports (RFQs, approvals, build sheets, customer/account updates), • Monitor queue health and flag stalled jobs, aging WIP, or bottlenecks, • Support workflow tracking, KPI snapshots, and system upkeep, • Organize and route incoming CAD files (SolidWorks, STEP, PDF, DXF, DWG) into correct project structures, • Maintain file naming, revision control, and folder standards, • Support cleanup, archiving, and internal data upkeep, • Perform first-pass RFQ reviews to confirm completeness before engineering review, • Identify missing information, inconsistencies, or file issues during pre-flight checks, • Review build sheets against templates and standards before production handoff, • Provide first-line support to EDS and Sales (job status, file location, process questions), • Route and escalate technical issues to engineers, • Follow up on customer approvals and missing information, • Maintain internal documentation and process materials, • Support onboarding, training records, and administrative needs, • Assist with continuous improvement and documentation accuracy About You Were looking for someone who is detail-oriented, reliable, and comfortable working within structured systems. You: • Are currently pursuing or recently completed a degree/diploma in Mechanical Engineering, Engineering Technology, Manufacturing, Business Administration, or similar, • Take pride in accurate, organized work, • Learn systems and software quickly, • Communicate clearly in writing and verbally, • Can manage tasks independently, • Exposure to SolidWorks, AutoCAD, or CAD viewers, • Familiarity with machining or sheet metal concepts, • Experience with ERP, ticketing, or job tracking systems, • How a high-mix, high-volume manufacturer operates day-to-day, • The full lifecycle of a job from RFQ to production handoff, • Manufacturing processes (laser cutting, bending, machining, finishing), • How engineering, sales, and production coordinate under tight timelines, • Real-world exposure to engineering workflows and quality systems About Us Established in 2001, Protocase combines advanced software with innovative manufacturing to deliver custom solutions worldwide. With over 16,000 customers including NASA, Google, Apple, and Boeing were known for speed, quality, and customer focus. 45Drives builds open-source data storage solutions using commodity hardware, offering flexibility and value without vendor lock-in. Why Join Us? We work a little differently. This isnt just a place to gain experience its a place to do meaningful work. We believe people should feel good about what they do every day, and we build environments where thats possible. Learn more about how we work differently: Benefits & Perks While this is an internship and full benefits dont kick in until a permanent offer, youll still experience the best parts of our culture and if were a good fit, a full-time role could be your next step. Immediate Benefits & Perks • Gym access (Skyline Center), • Training, coaching, and development, • Social events and team activities, • Rewards & recognition program, • Community discounts, • $19 USD/hour + potential incentives, • Hands-on engineering workflow experience, • Exposure to manufacturing and quality systems, • Pathway to future engineering/technologist roles, • Team-focused environment Available if you join us full-time • Medical, dental, life insurance, 401(k), • Vacation starting at 2 weeks, increasing with tenure