Service & Supply Manager
3 days ago
Omaha
Job Description JOB PURPOSE: The Service & Supply Manager provides strategic leadership and operational oversight for all kitchen production and dock logistics functions. This role ensures efficient workflow, regulatory compliance, optimized inventory management, and strong cross‑departmental coordination. The manager is responsible for developing systems that support long‑term operational excellence, resource stewardship, and high‑quality service delivery across kitchen, warehouse, and logistics teams. This position reports to the Chief Operating Officer and supervises kitchen and dock employees, clients serving in vocational capacities, and volunteers assigned to the dock, laundry, or other operational areas. This is a full‑time position that may require evenings, weekends, or early mornings based on operational needs. ESSENTIAL FUNCTIONS: Strategic & Operational Leadership • Develop and implement operational strategies that improve efficiency, reduce waste, and strengthen workflow across kitchen and dock operations., • Establish performance metrics, monitor outcomes, and adjust processes to meet organizational goals., • Lead long‑term planning for equipment, staffing, production capacity, and infrastructure needs., • Drive continuous improvement initiatives using data, feedback, and industry best practices., • Ensure alignment between kitchen, warehouse, and logistics functions to support seamless service delivery., • Ensure compliance with all food safety, sanitation, OSHA, USDA, and local health regulations., • Oversee quality assurance systems to maintain consistency, safety, and accuracy in production and inventory handling., • Oversee inventory flow, storage systems, and documentation to maintain accurate, efficient, and compliant operations., • Develop and refine receiving, staging, and distribution processes to support timely and accurate movement of goods., • Monitor inventory levels and collaborate with purchasing to forecast needs and prevent shortages or overstock., • Build and maintain partnerships with vendors, transportation partners, and local nonprofits to support material assistance and resource optimization., • Supervise, coach, and develop kitchen and dock staff, fostering a culture of accountability, teamwork, and continuous learning., • Ensure all employees and volunteers receive training on safety procedures, operational standards, and organizational policies., • Maintain high standards of workplace safety, sanitation, and facility organization., • Oversee equipment maintenance planning and coordinate repairs or replacements as needed., • Support organizational initiatives and cross‑functional projects as assigned. Required: • 3–5 years of experience in food service operations, warehouse/dock management, or related fields., • Supervisory or management experience., • Strong knowledge of food safety and sanitation standards., • Experience with inventory management, supply chain coordination, or logistics., • Excellent organizational, analytical, and communication skills., • ServSafe or equivalent food safety certification., • Experience with inventory or production tracking systems., • Background in high‑volume food production, distribution, or nonprofit service environments. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a kitchen and dock setting with varying degrees of temperatures and noise levels. This position works in a heated warehouse and outdoors in all weather conditions year-round. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law. E-VERIFY: Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: . PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 25 pounds, and talk and hear. The employee is occasionally required to sit, and reach with hands and arms. Must be comfortable working in refrigerated, hot, and fast-paced environment. The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress. Must be able to climb a ladder and be of good health with a strong back. Specific vision abilities required by this job include close vision. Must be able to operate a motor vehicle. Monday - Friday May require evenings, weekends, or early mornings as needed