MSR AS (JAX) - 05/26
3 days ago
Jacksonville
This role serves as a frontline Member Service Representative in a high-volume, 24/7 contact center, responding to inquiries and requests from members and other individuals. You provide accurate information about financial products and services, complete account transactions, and create an exceptional member experience through active listening, strong customer service, and effective use of multiple systems. You also identify and suggest additional products and services that may meet members' needs, supporting their overall financial well-being. • Respond to inbound and outbound phone inquiries from members and other individuals in a fast-paced, schedule-driven contact center environment., • Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types., • Perform account-related transactions and functions efficiently and accurately while following established policies and procedures., • Use active listening skills to understand member needs and concerns, and resolve issues in a professional and empathetic manner., • Demonstrate proficiency in navigating multiple computer systems and applications simultaneously during live calls., • Identify opportunities to recommend additional products and services that align with members' financial needs and goals., • Maintain high levels of policy compliance, ensuring all interactions adhere to regulatory and organizational standards., • Manage back-to-back calls for the majority of the shift while maintaining quality, accuracy, and a positive member experience., • Follow a structured schedule, including taking breaks and meals at assigned times, to support consistent contact center coverage., • Proven customer service experience in a professional environment such as call center, administrative support, receptionist/secretary, banking or mortgage, or high-volume retail., • Experience handling inbound and outbound calls in a structured, high-volume contact center or similar setting., • Strong data entry skills with the ability to accurately input and update information while engaging with members on the phone., • Ability to follow policies, procedures, and compliance guidelines consistently in all member interactions., • Demonstrated ability to work effectively in a very structured environment with defined schedules and performance expectations., • Excellent verbal communication and active listening skills to understand needs and explain financial products clearly., • Comfort working with multiple computer systems and applications at the same time during live calls., • Background in banking, mortgage services, or credit union operations is highly beneficial., • Experience in a high-volume retail environment where service and speed are critical., • Administrative or receptionist experience that includes managing multiple tasks and interacting with customers or clients., • Strong organizational skills and the ability to manage time effectively in a schedule-driven setting., • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.