Bilingual Front Office Clerk - Gulfton
12 days ago
Houston
Job DescriptionBenefits • Paid Time Off & Paid Company Holidays, • Medical, Dental, Vision & Life Insurance, • Flexible Spending Account (FSA), • 403(b) Retirement Plan with Company Match, • Short-Term & Long-Term Disability, • $0 Copay for Legacy Provider visits, • $0 Copay for prescriptions filled at Legacy Pharmacies, • Travel Insurance & Pet Insurance, • Subsidized Gym Membership, • And much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Gulfton Dashwood - 5420 Dashwood Dr. Houston, TX 77081 Bilingual Front Office Clerk - Gulfton (Job Overview) Schedule: 8AM-5PM At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors. • Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey., • Key Features: Explore diverse experiences by floating across various clinic locations., • Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health., • Team Collaboration: Join a passionate team of professionals dedicated to exceptional care., • Mission-Driven: Be part of a mission to deliver outstanding healthcare to all.Why This Role Matters, • Make a difference in community healthcare by helping patients feel welcomed, supported, and prepared for care., • Serve as an important connection between patients, families, providers, and clinic staff., • Contribute to a collaborative, team-based primary care medical home., • Support culturally sensitive, language-appropriate, and whole-person care., • Build valuable experience in clinic operations, patient access, and healthcare coordination., • Join a team where professionalism, respect, and meaningful service shape the patient experience. If you bring a passion for helping people and enjoy creating an organized, welcoming environment, this is an opportunity to grow while making every patient interaction count. Key Responsibilities • Answer incoming calls and route them appropriately., • Perform client intake and notify appropriate staff of the client’s arrival., • Enter patient information into the appropriate databases., • Assist the volunteer coordinator with the management of volunteers., • Follow appointment procedures as set by management., • Follow cash handling procedures when receiving client payments., • Complete opening and closing procedures., • Keep the clinic lobby straight and orderly., • Process lab results as assigned by the Practice Manager., • Participate in the Performance Improvement Program., • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment., • Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives., • Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management education., • Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards., • Attend all required safety education programs., • Operate assigned equipment and perform all procedures in a safe manner as instructed., • Maintain the work area and equipment in the condition required by Legacy standards., • Demonstrate proper body mechanics in all functions., • Check the patient environment and equipment to ensure safety., • Report safety concerns promptly to appropriate personnel., • Follow Legacy’s exposure control plans for blood-borne and airborne pathogens., • Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions., • Assure a safe environment by instituting appropriate control measures., • Attend annual education programs., • Perform other duties as assigned.Minimum Qualifications, • High school graduate or equivalent required.Required Knowledge, Skills, and/or Abilities, • Pleasant, professional, and articulate phone voice, • Ability to multi-task and handle many incoming calls or patients at once, • Efficient and accurate data-entry skills, • Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly., • Basic knowledge such as basic math, alphabetical or numerical filing may also be required., • Bilingual in English/Spanish required. About Legacy Community HealthThe largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism. Powered by JazzHR 4DEWUDFrMD