Grocery Store Manager - Sankofa Community Development
1 day ago
New Orleans
Job DescriptionGrocery Store Manager • Job Type: Full-Time, • Pay: $55,000 – $65,000/year, • Location: Fresh Start Market – 5029 St. Claude Avenue, New Orleans, LA 70117, • Schedule: Monday–Saturday; must be available to work Saturdays. One weekday off per week will be scheduled as a regular day off., • Benefits: Health insurance, paid time off, and employee discounts About the Organization Sankofa Community Development Corporation is a nonprofit organization located in the Lower Ninth Ward of New Orleans. Our mission is to build a healthier community for generations through urban revitalization, food access, health and wellness, and environmental education. The Fresh Start Market is a non-profit 1,000 sq ft community green grocery store that includes fresh produce retail, a café, and a teaching kitchen. About the Position We are seeking a candidate who is highly organized and solutions-oriented to oversee the full scope of the Fresh Start Market operations- including the green grocery, cafe, and teaching kitchen. The ideal candidate is a hands-on leader with a strong background in grocery retail and management who understands how to implement and maintain systems, coach and support a team, and take ownership of challenges. The Grocery Store Manager will also work integrally with the team on floor operations and must be comfortable performing physical tasks associated with a grocery and café environment. Duties and ResponsibilitiesGreen Grocery Operations • Oversee daily operations of the retail grocery store, • Ensure consistent implementation of operating procedures across all Market areas, • Maintain product display standards, food safety compliance, and cleanliness, • Assist with stocking, organizing backroom storage, and rotating inventory as needed to support daily operations. Cafe Operations, • Manage café and juice bar offerings, prep coordination, and menu execution, • Maintain product display standards, food safety compliance, and cleanliness, • Schedule and coordinate healthy cooking classes, nutrition workshops, and activities with Education Programs Manager, • Coordinate activities to support healthy food education Inventory and Ordering, • Maintain a clear inventory tracking system, monitor stock levels and coordinate ordering, • Manage vendor relationships, pricing, and cost controls, • Manage spoilage with waste tracking systems, • Connect with local farmers and food producers for product purchasing Staff Leadership and Scheduling, • Supervise and train staff with coaching and performance feedback to support collaboration and growth, • Develop and maintain staff schedules in alignment with operational needs Technology and Systems Management, • Maintain point-of-sale systems and troubleshoot as needed, • Use digital tools to manage staff schedules, product lists, and reporting Standard Operating Procedures (SOPs) and Equipment Use, • Follow SOPs for equipment use, cleaning schedules, and daily workflows, • Train staff and interns on equipment handling, setup/closings, and customer service expectations, • Ensure all procedures are well-documented, accessible, and followed consistently, • Identify areas where new SOPs or adjustments are needed and take initiative to fill gaps Customer Experience and Strategy, • Create a welcoming and inclusive environment for shoppers and customers, • Collect and respond to customer feedback, adjusting offerings as needed, • Work with team to implement promotional strategies, • Attend internal meetings and contribute to broader organizational planning and reporting Qualifications, • 3+ years of experience in grocery store management preferred, • Proven ability to manage inventory systems, vendor orders, and cost controls, • Prior supervisory experience including hiring, scheduling, training, and coaching, • Knowledge of food safety and ServSafe best practices (ServSafe certification preferred), • Familiarity with Clover POS or similar retail systems, • Experience writing or implementing Standard Operating Procedures (SOPs), • Strong organizational, communication, and leadership skills, • Ability to work independently while collaborating with a broader team, • Experience with nonprofit or mission-based groceries a plus ● Knowledge of cafe and barista systems, • Stand and walk for extended periods of time (up to 8 hours during a shift), • Lift, carry, push, or pull items up to 40 pounds, such as boxes of produce, cases of product, and equipment, • Bend, reach, climb small step ladders, and perform repetitive motions, • Work in environments that may vary in temperature, including refrigerated areas, kitchen spaces, and outdoor areas during events, • Safely handle kitchen tools and equipment during café or teaching kitchen support, • Perform tasks that involve continuous interaction with customers, staff, volunteers, and vendors, • Tolerate moderate noise levels typical of a grocery and café setting Powered by JazzHR xqn5Kjrmuj