ReStore Assistant Manager Front of House
11 days ago
Chicago
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discounts, • Flexible schedule, • Free food & snacks, • Free uniforms, • Health insurance, • Paid time off, • Parental leave, • Training & development ReStore is a home improvement social enterprise that accepts donated goods from businesses, manufacturers, contractors, and the public. Donations are then processed and sold at discounted prices. The store's earned income helps fund the programs of Habitat Chicago, while its operations increase the visibility of Habitats impact within the community. Through its efforts, ReStore also facilitates recycling and helps minimize landfill waste. JOB SUMMARY: The Front of House Assistant Manager supports daily retail operations at the ReStore, ensuring an exceptional volunteer, donor and customer experience. This role supports sales floor merchandising, donation intake, volunteer engagement, and team coordination, working closely with the ReStore Manager to create a safe, welcoming, and productive environment. ESSENTIAL JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Key Responsibility: Merchandising (50%) The ReStore Assistant Manager Front of House will ensure appropriate merchandise stock levels, assortment, and presentations. This role will consistently demonstrate responsibility for the ReStore look and feel, establishing a neat, clean and organized environment that includes creative, engaging, and well merchandised displays, flexibility, and proactive maintenance. • Ensure all donated items are researched, properly priced, accurately ticketed and safely moved to the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation., • Establish and enforce visual standards for the entire ReStore showroom, create signage as necessary., • Work collaboratively with the operations team regarding priorities, timing, and staging to ensure efficient movement of product from the donation dock to the sales floor, • Execute on-going pricing and markdown strategies to ensure achievement of sales volume targets, safe storage, and efficient turn of product., • Facilitate opening and closing duties, including daily sales reconciliations, and provide support and back-up to staff and cashiers, as needed., • Proactively manage ReStore assets including supplies, and office equipment to ensure the productivity and safety of employees, volunteers, customers, and others, ensuring that required licenses, operation manuals, signage, and other documentation are maintained., • Implement and monitor systems for daily financial transactions, deposits, inventory, and sales., • Provide accurate accounting records of revenues and expenses as required or requested., • Oversee development of standardized operation procedures that address all aspects of the business, including, but not limited to, financial, pricing, customer tracking and engagement, checkout, sold inventory, donors, etc., • Participate in developing content, rolling out and measuring marketing, advertising and social media programs to increase donations, sales and volunteer participation., • Manage communications tactics as assigned including in store signage, effective merchandising, marketing, and promotions calendar, ReStore content, etc. Maintain in door signage and effective merchandising., • Build long-term relationships with new and existing customers and donors; work with staff to resolve customer situations ensuring alignment with core values and exceptional customer experience., • Collaborate with the volunteers' team to assess the volunteer needs of the store, considering tasks like sorting donations, customer service, merchandising, and more, • Lead new volunteers through orientation and training to understand the ReStore's mission, safety procedures, store policies, and their specific roles and responsibilities., • Lead small groups of volunteers and individuals through project and task execution., • Manage and lead staff, including developing daily goals and tasks lists and annual job plans with professional development goals; mid-year and year-end performance reviews; and ensure staff schedule developed and updated regularly to ensure coverage., • Communicate, train, and reinforce organization and ReStore policies and procedures, including but not limited to safety, facility operations, OSHA, and personnel,, • Ensure the ReStore brand experience team is equipped with the appropriate knowledge, skills, abilities, and leadership to accomplish results and maintain employee, volunteer, and customer safety, supervision, and engagement., • Strong leadership qualities, including the ability, both to delegate and to execute, thereby leading by word and by example., • Demonstrates initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up., • A goal-oriented personality who is resilient and creative when faced with shifting challenges and opportunities., • Outstanding interpersonal and communications skills with groups and individuals characterized by the ability to listen, speak and write well., • Experience in training, managing, leading, and developing staff in a consistent, positive, and safety conscious manner., • Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems., • Ability to manage confidential information with discretion and tact., • Current authorization to work permanently in the United States Preferred Knowledge, Skills & Abilities, • Bilingual in English and Spanish preferred, • Experience working with volunteers preferredEducation and Experience, • Bachelor's degree preferred., • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required., • Proficiency in Salesforce CRM; project management systems preferred., • Proven sales track record, • Mission Driven: Mission first. We center neighborhood priorities in our relationships, decisions, and actions to advance our shared goals of affordable homeownership and neighborhood health., • Collaboration: We are stronger together. We encourage, welcome, and integrate varied perspectives with intention., • Adaptability: We listen and adjust. We are curious about and responsive to change, and innovative in our solutions., • Trust: We do what we say we will do. We engage in relationships honestly and with integrity, holding ourselves accountable for our decisions and actions as a reliable partner/presence., • Equity: We promote access and opportunity. We value diversity, create inclusive spaces, and tailor efforts to prioritize practices and resources that meet unique needs, disrupting the harm of racism and other systems of oppression. Habitat for Humanity Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Habitat for Humanity Chicago is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, handicap, religion, national origin or any other basis prohibited by applicable law.