Guest Service Representative - Holiday Inn Express Grandville
hace 5 días
Grandville
Job Description Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! • Shift: 2nd Shift, looking for someone with weekend availability. PART-TIME *Wage: Starting at $16/hour • This position can be used as a PAID internship As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. Guest Service Representative Benefits Include: • Employee and Friends & Family hotel and restaurant discounts, • Earned Paid Time Off for ALL Team Members, • Insurance (health, vision, dental, life) for full time Team Members, • Flexible schedules, • Holiday Pay, • 8 hours of paid volunteer time per year, • Advancement opportunities, • Monetary recognition program, • Monetary referral program, • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA, • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued, • Sell the property according to the Suburban Inns sales standard, • Gather the appropriate data from each guest, from address information to credit cards and signatures, • Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations, • Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift, • Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation., • Maintain a neat and clean workspace at the front desk and adjacent areas, • Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager, • Responsible for the settlement and reconciling of guest accounts and paperwork, • Balance cash drawer and make appropriate cash drops, • Provide excellent guest service:, • Supply information to guests regarding hotel policies, services, and amenities, • Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment, • Handle all guest concerns and be able to problem solve in a tactful, professional manner, • Maintain open lines of communication between all departments within the hotel, • Follow all Suburban Inns Processes, • Exhibit regular and recurrent attendance records Powered by JazzHR nTYSO0OPqj