73 Best pharmacy technician Jobs in Lowell, Massachusetts (February 2026)

Pharmacy Coordinator

13 days ago

Tewksbury

Job Description General Summary The Pharmacy Coordinator (PC) at Men’s Health Boston (MHB) is a credentialed staff member whose primary responsibility is to oversee prescription management for the practice, including documenting prescriptions, sending medication orders to pharmacies, benefit investigation, and obtaining prior authorizations. The PC answers phones, routes calls appropriately. The PC also conducts outreach calls on behalf of the clinician, provides excellent customer service in person and on the phone, coordinates documents, scans and tracks documents with sensitive health information and completes forms. The PC may also obtain prior authorizations for other patient services, such as radiological imaging, surgeries, and procedures. The PC may cross‐cover other areas (check in, check out, patient care, procedure coordinator, and administrative) as‐needed. The work of the PC will vary and is largely driven by the real‐time needs. It is imperative for MHB employees to possess a positive attitude at all times. Patients must be greeted and spoken to with a smile. MHB staff must be aware of all responsibilities assigned to him or her and able to self‐start on tasks. Regular, timely attendance is an essential function of the position. Principal Duties and Responsibilities The Pharmacy Coordinator (PC) at Men's Health Boston is responsible for the following: Prescription Management • Ensure EMR is compliant with NDC codes; utilize FDA’s National Drug Code Directory to look-up NDC codes. (Refer to EMR literature for further details.), • E-prescribing, mailing, calling in, faxing and otherwise sending prescriptions to pharmacies; assisting physicians with hard copy prescriptions, including documentation in patient’s chart., • Obtain benefits from insurance companies for prescriptions, radiological imaging, surgeries, and procedures, and schedule appointments with patients once benefits are known., • Acting as liaison with outside doctor offices and hospital to coordinate ancillary tests and outside referrals, preparing, processing and tracking written referrals for specialists., • Scheduling in-office and out-of-office appointments (such as radiological imaging, surgeries and procedures)., • Answering incoming telephone calls and providing back‐up telephone receptionist duties, assessing type and urgency of phone calls and transferring to appropriate staff member or handling accordingly., • Greeting and checking‐in patients, updating demographic and insurance information, verifying and obtaining payments, scanning insurance cards, providing forms to patients., • Communicating with patients, pharmacies, and insurance companies as needed., • Directing patients to appropriate waiting area, monitoring patient flow and addressing patient flow concerns with appropriate staff member., • Preparing and printing patient encounter forms and requisitions for schedules, patient appointments and add‐ons., • Maintaining established departmental policies and procedures, objectives, quality assurance program, and safety standards., • Back up other positions as required, and assist with training of new staff., • Perform other duties as required or assigned. Position Requirements • Must have high‐school diploma or General Education Development (GED)., • Must have one or more of the following:, • Completion of formal studies from an accredited pharmacy technician program (either diploma, degree or certified), • Current Order-Entry Credentialing. If not currently credentialed for order entry, must complete credentialing within 90 days of hire., • Must have spent more than 24 of the past 36 months working in a healthcare facility under the immediate supervision of a licensed healthcare provider, • Intermediate understanding and use of medical terminology along with intermediate understanding of insurance types and the prior‐authorization and appeal processes., • Phone Skills: Ability to use phone system (answer calls, put on hold, transfer, screen), handle complex calls requiring clinical information gathering, triage with detailed, clear, and accurate information., • Verbal Skills: Ability to articulate detailed information regarding the services provided by Men's Health Boston. MHB Staff are expected to achieve an advanced level of understanding around the services provided at MHB., • Computer Skills: Intermediate computer skills necessary with the ability to use designated applications. Must be able to enter data quickly and accurately with a strong attention to detail. Must be able to view trainings, read manual, or chat with EMR professional to learn about our EMR system and apply gained knowledge to improving efficiency., • Organizational Skills: Ability to manage multiple tasks effectively, follow established protocols, and work within designed systems. Must maintain a clean and orderly work area., • Exceptional customer service and people skills with the ability to stay calm in any situation and recognize when someone (patients or clinicians) are require assistance. Must have a desire to proactively work to resolve any issues that may arise.

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