Product manager jobs in San Francisco, California - Page 16Create job alerts

Clerkie is a fintech startup on a mission to democratize financial wellness using the power of artificial intelligence. Launched in 2018, Clerkie began with an app, aiming to help the nearly 123 million underserved Americans in need of financial guidance. Since its inception, the company has expanded its services and now pairs consumer guidance with cutting-edge B2B software. By pairing the two through the Clerkie network, these tools have become the go-to resource for creditors looking to manage loan losses while simultaneously helping millions of borrowers get out of debt. Clerkie is a remote-first company, with over 40 employees spanning 4 time zones across the United States. To date, the company has raised $41 million, including a $33 million Series A round in early 2023. Investors include leading financial and venture institutions, including Citi Ventures, Left Lane Capital, Wellington Ventures, Flourish Ventures, and Vestigo Ventures. We’re looking for a driven, curious, and collaborative Product Manager to join our small-but-mighty Product team. This role is ideal for a product builder who has shipped software before and is ready to take deeper ownership of complex systems in a fast-moving startup environment. As a Product Manager at Clerkie, you’ll operate at the intersection of technology, business strategy, and real-world financial infrastructure. You’ll collaborate closely with engineers, designers, and leadership while also working directly with external partners to understand how our products perform in the wild. This role offers the opportunity to own meaningful product surfaces, contribute to product strategy, and lead initiatives that directly impact how Clerkie scales its platform and partnerships. You’ll work directly with technical and non-technical stakeholders across the business, including engineering, design, leadership, and client partners. Many initiatives will involve working closely with enterprise partners and users in the debt ecosystem, helping translate complex workflows into scalable product systems. Because Clerkie is still in build mode, this role goes beyond shipping features. You’ll help shape how our product organization operates - contributing to team rituals, documentation, product culture, and the systems that allow the team to move quickly and thoughtfully. For the right person, this is an opportunity to build deep product judgment, take real ownership, and grow alongside a company early on. • Own and lead product initiatives across Clerkie’s platform, from discovery through release, • Collaborate deeply with engineering and design to shape scalable product solutions, • Translate complex partner and ecosystem needs into clear product requirements, • Drive cross-functional alignment across technical and non-technical stakeholders, • Work directly with enterprise partners to understand workflows and product opportunities, • Define priorities, manage trade-offs, and help shape product roadmap decisions, • Lead product discovery, experimentation, and iteration across multiple initiatives, • Support the continued evolution of Clerkie’s product systems, rituals, and documentation, • Contribute to building a strong product culture within a small, highly collaborative team, • Shipped high-priority product improvements for enterprise partners while pressure-testing our platform to support increasing scale, • Partnered directly with our SLT to scope and prioritize key initiatives across multiple product surfaces, • Led the development of enterprise sandbox demos with Design and Engineering that helped unlock major deals, • Contributed to shaping Clerkie’s evolving product strategy and roadmap across both consumer experiences and the Fiber platform, • Improved our internal product knowledge base making documentation clearer, more useful, and easier for new teammates to navigate, • Helped onboard a new member of the Product team and refined internal product rituals to keep the team operating smoothly, • Joined our team hackathon to explore new product ideas and experiment with early concepts for future platform capabilities, • Spent a day on a private yacht in the Bahamas swimming with pigs, paddleboarding, and continuing hackathon experiments from a private island, • And so much more. Startup life moves fast and we’re just getting started 😎, • Experience building and shipping software products in collaboration with engineering teams, • Strong systems thinking - you’re able to break complex workflows into clear product solutions, • Technical fluency - you’re comfortable discussing APIs, data flows, and system architecture with engineers, • Ability to translate real-world problems into clear product requirements and prioritized work, • Excellent written and verbal communication skills across both technical and non-technical audiences, • Strong ownership mindset - you take responsibility for outcomes, not just tasks, • Ability to operate in a fast-moving startup environment where priorities evolve quickly, • Comfort working independently in a remote-first team, • Experience working on SaaS platforms, infrastructure products, or developer-facing tools, • Familiarity with fintech, financial services, or regulated industries, • Experience building products that integrate with external systems or enterprise partners, • Background in engineering, computer science, analytics, or another technical field, • Experience working in early-stage startups or high-growth environments, • Curiosity about financial wellness and technology that improves people’s lives, • 💰 Salary range: $120-150k, • 💼 Equity, • 💻 Remote-first role (US only), • 🧘 Medical, dental, and vision insurance, • 📈 401(k) + retirement benefits, • 🌴 Paid time off + annual company retreat, • 💻 Company laptop + home office stipend, • 💙 Collaborative, values-driven culture We believe in a two-way interview process that helps us get to know you—and helps you get to know us. • Application (async), • Intro Call w/ Head of People (20–30 min), • Hiring Manager Meeting w/ Product Peer (45 min), • Take-Home Challenge + Presentation (async + 1 hour live review with Product Team), • Final Leadership Meeting w/ Executive (30–45 min) Before we extend any offers, all candidates must successfully complete a standard background check in addition to a reference check. These checks are conducted in tandem to ensure a safe, secure, and compliant environment for all Clerkie team members and stakeholders. We approach this stage with transparency and sensitivity, and candidates will be provided with clear information about the process. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out ___ and connect with us on ___and ___. Travel to Office expectations For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. In this role, you contribute to the PointClickCare’s data platform vision and strategy, define and own roadmaps, and drive execution and delivery of products to ensure overall success across the entire product portfolio. You represent the needs of customers, healthcare providers, industry partners and other related network members internally and externally. To succeed in this role, you draw upon your extensive knowledge and experience of health data and its uses, data pipelines, governance to deliver clinical and operational data at scale for analytics and AI. You have a track record of building sophisticated solutions – from discovery to implementation to delivery. You bring a collaborative approach to this cross functional leadership role to ensure successful outcomes for our customers, while optimizing time to value. The Principal PM will partner closely with architecture, engineering, data science, clinical, compliance, and infrastructure teams to build a secure, interoperable foundation that supports analytics, AI/ML, care delivery, and new product innovation across the enterprise. This role demands deep expertise in health data domains and a strong ability to rapidly turn complex technical challenges into actionable platform strategy. * Define and drive the longterm strategy for a unified health data platform supporting clinical, operational, and product use cases. * Collaborate to define architecture for ingesting and processing billions of patient data points across diverse systems (EHRs, claims, labs, devices, thirdparty APIs). * Lead platform initiatives that improve data completeness, lineage, governance, and quality. * Partner with product teams to enable them to: define data models and canonical representations to support downstream applications, including AI/ML pipelines. * Partner with engineering to evaluate and adopt technologies for rapid ingestion, streaming, ETL/ELT frameworks, data lakehouse systems, and distributed compute. * Influence infrastructure strategy to improve resiliency, observability, and cost efficiency across the data stack. * Collaborate with clinicians, data scientists, and compliance leaders to ensure platform capabilities align with realworld healthcare needs and regulatory expectations. * Facilitate crossteam decisionmaking, often balancing accuracy, technical feasibility, security, and cost. * 12-15+ years of product management experience, with at least 5 years focused on health data platforms or clinical data systems. * 3+ years of experience working with data pipelines for AI use, including enrichment pipelines, data science use, including use of MCP servers with agents. * Management of Healthcare Data and its use across the range of PointClickCare’s customer segments and users. Work experience with Health Plans, EHRs, and Long Term Post-Acute providers is preferred. * Deep understanding of healthcare data formats, ontologies, and regulatory contexts. * Strong technical fluency across data pipelines, APIs, cloud architectures, and distributed systems. * Experience working with data governance, data catalogs, and stewardship * Experience working with clinical teams and navigating healthcare workflows. * Technical degree preferred (Computer Science, Health Informatics, Information Systems, or related fields). * Systems thinker with the ability to connect clinical data structure, platform architecture, and AI/analytics needs. * Exceptional communicator adept at simplifying complex technical and regulatory concepts for diverse audiences. * Highly autonomous leader comfortable driving multiteam initiatives without direct authority. * Obsessively focused on data quality, reliability, integrity, and endtoend lineage. * Passionate about improving care outcomes, patient experience, and clinician efficiency through highquality health data infrastructure. $170,000 - $189,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $170,000 - $189,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Why PointClickCare · Market leader: #1 EHR platform for long-term and post-acute care in North America · Massive data advantage: Decades of real-world insights from millions of resident journeys · Mission-driven: Our technology helps caregivers deliver better outcomes for seniors · Growth stage: Senior Living is a strategic priority with significant investment and executive sponsorship · Culture: Collaborative, customer-obsessed, and committed to continuous improvement PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact ___ should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with ___. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: ___ PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Senior Customer Success Manager guides Mid Market Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity within Canada and the US. What we're looking for: * A proven track record with a 5 years experience in revenue generating roles and a minimum 3 years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. * Strong communication skills over email, the phone, and video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. * Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. * You're technically savvy and enjoy learning new products and translating technical terms for customers who find technology confusing or intimidating. * You have experience and are comfortable in working closely with C-Level executives, and can navigate the nuances of working with different stakeholders to identify and drive value realization * Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across their book of business. * Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account Management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. * Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind. * You have experience managing revenue retention as your key metric - supporting your customers to drive tool adoption and prevent risk within your book of business. You are comfortable with identifying opportunities for growth and supporting sales counterparts in driving opportunities forward. * Optional: You have personal experience with 1Password or another password manager. While not required, it’ll help you quickly have confidence in this role. What you can expect: Month 1 * Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. * Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. * By the end of the first month, you’ll be able to guide a small sized customer through an intro discussion in our Customer Success process. Month 3 * Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. * Proactively report on customers’ needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. * Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 * Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams. * Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. * Hands off cross-sell/upsell opportunities to Account managers and engages enthusiastic customers in advocacy initiatives such as___, case studies and product discussions. * Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). USA-based roles only: The annual base salary for this role is between $75,000 USD and $105,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $83,000 CAD and $116,00 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

Company Overview Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! As part of the Peaksware portfolio, consisting of brands like TrainingPeaks, MakeMusic, Alfred Music, TrainHeroic, we’re united by a shared mission: to create software that transforms deliberate practice into performance. At Peaksware, we don’t just build products. We build communities of motivated people chasing progress, including athletes, musicians, performers, and the teams that support them. General Overview As Manager,Customer Success, you will play a pivotal role for MakeMusic by leading a high-performing team of Customer Success Account Managers, while directly managing your own book of strategic accounts. This player-coach role blends customer advocacy, team leadership, and operational rigor. You’ll ensure customers have a world-class experience across their lifecycle, while mentoring your team to do the same. Your work drives retention, expansion, and deep customer engagement. You will collaborate closely with the Director of Sales, to ensure our customers have an incredible experience through their journey with MakeMusic. You'll bring strategy, structure, and inspiration to your team—fostering a culture of accountability, continuous improvement, and customer obsession. You thrive in fast-paced environments, take ownership of outcomes, and bring energy, empathy, and curiosity to everything you do. You're not just a manager—you’re a coach, mentor, and player ready to roll up your sleeves. This role sits on our Customer Success, Account Management team and reports directly to the Director, Sales. • Lead the Team - Manage, coach, and inspire your team to deliver exceptional customer outcomes and meet retention and expansion goals., • Drive Results - Own and improve strategies that increase renewal rates, product adoption, and account expansion - aligned with MakeMusic customer success metrics., • Pipeline Forecasting - Own team pipeline tracking and forecasting in close partnership with sales leadership to ensure accurate projections and strategic planning., • Strategic Collaboration - Partner cross-functionally with leadership, marketing, sales, support, adoptions, and product to champion the voice of the customer and drive continuous improvement across the customer journey. Assist with refinement and development of customer onboarding processes and training programs with cross-functional teams, to ensure smooth product adoption and value realization., • Customer First Focus - Develop and implement customer success strategies to enhance customer loyalty/stickiness, satisfaction, and ultimately long-term value (LTV) realization., • Process Improvement - Refine customer success playbooks, tooling, and reporting to drive efficiency, consistency, and customer satisfaction. Collect and analyze customer feedback to provide actionable insights to the product development team, driving innovation and improving our product and customer experience., • Team Coaching and Development - Provide regular feedback, mentorship, and professional growth opportunities for your team. Empower them to own outcomes while building trust and accountability., • Player-Coach Mentality - Balance leadership duties with hands-on work managing your own book of business. Step into customer conversations as needed to support your team and demonstrate best-in-class success practices., • Operational Excellence - Ensure accurate tracking and reporting of pipeline, activities, account health, and performance metrics using our CRM. Use data to inform team priorities and customer strategy., • Other Duties as Assigned - You’re a team player and ready to step in wherever needed to support company-wide goals., • Proactive Engagement - Proactively engage with customers to address challenges, understand their evolving needs, and ensure they are fully utilizing the benefits of MakeMusic as well as cross-sell potential into our other Music Brands offerings, • 3+ years SaaS Customer Success/Account Management experience, including managing a book of business and driving customer outcomes., • 2+ years of experience leading or mentoring customer-facing teams, • Deep understanding of music and music education in K-12 market., • Proven track record of building customer relationships that lead to high retention and account growth, • Excellent communication, interpersonal, and organizational skills, • Strategic thinker with strong problem-solving and critical thinking abilities, • Metrics driven; ability to create and hold teams accountable to meaningful KPIs and goals, instilling ownership and proactive communication, • Data and analytical expertise; ability to analyze complex datasets to identify patterns, trends, and key drivers that influence forecasting accuracy, going beyond simple historical analysis, • Proficient in Google Workspace, HubSpot (or equivalent CRM), and other sales and support tools, • Comfortable in a dynamic, fast-paced, and collaborative environment, • Ability to manage multiple projects and priorities with minimal supervision, • Experience using MakeMusic Cloud (formerly SmartMusic) as a music educator or music student, • Experience managing CSM teams and scaling customer success processes, • Fluency in Spanish or other foreign languages Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. Compensation: We are committed to fair and equitable compensation practices. The annual salary range for this role in Colorado is $68,550-$114,250. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. This role is eligible for variable compensation including bonus. Benefits and Perks: Health • We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program., • We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D., • We offer a 401(K) including a company match., • We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources., • Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers., • Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. To view the Peaksware Privacy Policy, click ___. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.

ABOUT THE JOB: The Manager, Customer Success is a highly execution-focused leader responsible for driving the day-to-day performance of Tapcheck’s Customer Success organization. This leader acts as the operational right hand to the Director of Customer Success, ensuring the team consistently delivers strong customer outcomes across onboarding, adoption, retention, and expansion. This role is focused on team leadership, coaching, and operational excellence. The Manager will lead Customer Success Managers and Onboarding Managers, ensuring programs already in place are executed consistently and effectively while continuously improving team performance through data, coaching, and process optimization. This role is a huge builder Success in this role means leading a high-performing, utilizing and tracking data, metrics-driven CS team that delivers strong customer adoption, retention, and revenue outcomes while maintaining an exceptional customer experience. Demonstrated builder mindset with experience improving or scaling Customer Success programs, playbooks, or systems in growing organizations. This leader will also help evolve Tapcheck’s Customer Success motion by introducing scalable 1-to-many engagement strategies, leveraging automation and AI-driven insights to increase customer impact while maintaining operational efficiency. This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. Those residing beyond this radius may be considered for a fully remote arrangement, depending on experience and business needs. What You’ll Do: Team Leadership & Execution * Manage and develop a team of Customer Success Managers and Onboarding Managers responsible for onboarding, adoption, retention, and expansion across Tapcheck’s customer base. Serve as the day-to-day leader of the CS organization, ensuring consistent execution across customer engagement, account management, and lifecycle programs. * Coach team members on customer strategy, risk management, and expansion opportunities to improve retention and revenue performance. * Partner closely with the Director of Customer Success to execute CS strategy and operational priorities. Customer Outcomes & Portfolio Performance * Ensure the CS team consistently drives strong customer adoption, activation, and long-term value realization. * Monitor and manage key customer success metrics including GRR, NRR, product adoption, employee activation, and churn risk. * Support the team in identifying and mitigating at-risk accounts while driving expansion opportunities within existing customers. * Guide CSMs in delivering effective customer engagement strategies including QBRs, success planning, and value-driven conversations. Onboarding & Time-to-Value * Oversee Onboarding Managers responsible for customer launches, ensuring smooth implementation and fast time-to-value. * Support the team in managing complex customer launches, including integrations, payroll configurations, and data validation. Improve operational consistency across onboarding workflows and launch readiness. Operational Excellence * Drive strong execution of existing Customer Success playbooks across onboarding, adoption, retention, and expansion. * Ensure the team leverages dashboards, health scores, and customer data to prioritize engagement and mitigate risk. * Improve internal processes that help the CS team operate more efficiently and deliver consistent customer outcomes. Maintain strong cross-functional collaboration with Sales, Product, Support, and Operations to resolve customer challenges and improve the customer experience. What You’ll Bring: * 6–8+ years of experience in Customer Success, Account Management, or post-sales roles in SaaS or fintech environments. * 2–4+ years of experience managing and developing Customer Success or account management teams. * Experience operating in high-growth startup environments. Skills (Must Haves) * Proven ability to drive customer adoption, retention, and expansion through strong team leadership and execution. * Experience managing CS metrics including GRR, NRR, adoption, churn risk, and portfolio performance. * Strong coaching and leadership skills with experience developing high-performing Customer Success teams. * Highly organized operator who can manage multiple priorities and ensure strong operational discipline across the team. * Comfortable working cross-functionally with Sales, Product, Support, Operations, and RevOps to deliver strong customer outcomes. * Highly data-driven operator with strong analytical skills and the ability to translate customer usage data, engagement trends, and performance metrics into actionable insights for the team. * Experience leveraging CS platforms, analytics tools, and automation to manage customer health, forecast retention, and identify expansion opportunities. * Comfortable building and using dashboards, KPIs, and reporting frameworks to drive team accountability and improve customer outcomes. Leadership Traits * High ownership mentality with the ability to drive accountability across a team. * Strong communicator who can influence internally and represent the voice of the customer. * Thrives in fast-paced, high-growth environments with evolving priorities. At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, OR, OH, PA, RI, SC, TX, UT, VA, WA, WI. About Tapcheck: Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done: Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. * Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. * Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. * Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. * Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. Why Join Tapcheck? * Competitive base * Flexible Time Off * Health Insurance * Dental Insurance * Vision Insurance * 401K Match Compensation: $140-150K + Bonus. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Equal Employment Opportunity Policy Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 We’re looking for a Product Manager to work on exciting, high-growth products related to Generative AI and Healthcare. Using your product management expertise, combined with your drive and passion for making a difference, you’ll work with multiple talented teams across Qventus to discover, define, execute, and launch new products & features, as well as to improve and optimize our existing products. Key Responsibilities: • Guide a team of engineers, data scientists, designers, and clinical experts to ship great products that solve meaningful customer problems, • Discover and validate new product opportunities through a deep understanding of our users, market, technology, strategy, and data, • Define the vision, strategy, problems to solve, and key requirements for the solutions that address the opportunities you identify, • Get involved with the design and software development process, and manage the product backlog, • Follow through to launch and iterate on products, ensuring that they make the desired impact on our users and our business, • Develop and maintain strong relationships with users, buyers, and external thought leaders to inform your work What We’re Looking For: • Mastery of navigating enterprise products/solutions through the full product lifecycle, with, • a track record of rapidly shipping impactful products, • Comfort developing products that heavily leverage data, analytics, and AI / machine learning, • Proven track record of collaboration across all functions in an enterprise SaaS healthcare technology business (engineering, professional services, clinical operations, etc.), • Ability to span altitudes from vision / evangelism to “getting into the weeds” with high attention to detail and strong organizational skills, • Excellent written and verbal communication skills; strong, professional presence in working with customers / partners (including C-Suite executives), • Willingness to “roll up your sleeves” and pitch in / fill in gaps when a team needs help, • Deep understanding of healthcare operations., • At least 5 years of experience in product management, with a proven track record of shipping impactful products Qventus is on a mission to take modern technologies and principles that have been proven in other industries — artificial intelligence, machine learning, behavioral science, and data science — and apply them to simplify healthcare operations. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. The salary range for this role is $150,000 to $185,000. We pride ourselves on providing meaningful equity as part of our compensation as well. This salary represents market data's middle to the high end across different geographies. We consider several factors when determining compensation, including location, experience, and the role’s responsibilities. Salary/OTE is just one component of Qventus’ total rewards package. Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range$150,000—$185,000 USD Qventus values diversity in its workforce and proudly upholds the principles of ___. We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the ___ program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with ___. In compliance with the ___, Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company's discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

Ideal start timeline: May 2026 Role status: Exempt Compensation: Our target hiring range is $205,000-$250,000 plus participation in our Annual Bonus Program with eligibility for $12,000 bonus. Actual compensation will be commensurate with experience and skills. Campminder’s Flexible Working Location: Our employees have the option to work 100% remotely within the United States or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection. We know the best people can choose to work anywhere. Here’s a few reasons why 85+ of them choose Campminder: • With 20+ years experience of serving the industry through its digital transformation, we’re stable, profitable, and have developed a loyal customer base (that continues to grow)., • We build software for summer camps, an industry that enables meaningful experiences for kids., • We work on interesting, ambitious projects that create real value for our clients., • We know our team members feel their work has an impact on the organization’s purpose., • At the same time, we are genuinely committed to work/life balance. Our team members feel they have the flexibility to take time off when needed and feel supported in making use of flexible working arrangements., • We invest in emerging technology and cutting-edge leadership and are proud to take an "AI-Enabled" approach in our solutions., • We’ve been listed on Outside Magazine’s 50 Best Places to Work for 8 consecutive years for our values-led culture and employee experience. This role’s mission & overview: We are looking for a director of engineering for our Platform organization at CampCo. This director will own a critical strategic area of our engineering organization, tasked with creating a camp experience platform that will support multiple different youth experience products, as well as external customers. They will also own the Data team, which is responsible for consolidating and modernizing data and reporting for all CampCo products, and building industry-leading AI-powered data insights and reporting for our customers. Lastly, they will own the AI engineering and DevOps teams, which are tasked with migrating our development, testing, and deployment infrastructure to the latest best practices designed to support a fully agentic development flow. This is a high-impact, high-autonomy role for someone who thrives on leading teams that are solving hard architectural and platform problems, leading our company into the future on AI, platform, and infrastructure best practices. As a Director of Engineering for our Platform organization, you will: • Lead CampCo Platform engineering organization, which includes the the Camp Experience Platform, Data, AI Platform, DevOps, IT, and Security teams, • Lead the creation of a Camp Experience Platform, to be used by customers directly, by CampCo products internally, and by future youth experience products, • Lead the creation of an AI platform for both internal and external customers, • Enable AI adoption across all of CampCo, • Transform our platform and DevOps practices to support a fully scaled agentic development workflow, • Set high standards for the performance of your teams, in terms of technical, operational, AI utilization, process, project management, and people management best practices, • Reinforce best practices on your teams with active coaching, iterative improvements, and metrics-driven measurements of results, • Partner with your product and design counterparts to define the product roadmap for your organization, balancing external and internal customer needs We think a successful candidate will bring: • Experience leading high-performing, highly engaged engineering teams in growth environments, while maintaining strong engineering best practices and high quality, • Experience leading teams that are building and maintaining platform features that serve internal developers and external customers, • Experience leading teams that have significantly improved engineering org velocity through tooling, process, and culture changes, • Experience leading teams that are responsible for DevOps and security, • Experience transitioning teams to agentic coding and harness engineering, resulting in significant velocity gains, • Strong Agile and project management skills, with a proven track record of continuously improving technology, systems, and processes in your organizations, • Exceptional communication and collaboration skills, with the ability to translate complex technical trade-offs into clear business impact for stakeholders and leaders across the organization, • Excellent coaching and mentorship skills; ability to grow engineers and managers, • Growth-oriented mindset, with a desire to constantly learn and improve, and constantly improve their team Our Interview Process: • 45 min - interview with People & Culture, • 60 min - interview with Hiring Manager, • Phase 3, • 60 min - architecture interview with Engineering team member, • 60 min - peer interview with Engineering manager, • 60 min - peer interview with product manager A few of the benefits we are proud to offer: • Robust medical, dental, and vision coverage options with generous employer contributions, plus a $500 employer HSA contribution for HSA-compatible plans, • Ability to choose where you work - remotely, in the office, or a mix!, • A variety of resources to support mental health and emotional well-being, • 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care, • 401(k) with 4% company matching, • Trust-Based (flexible) PTO (and yes, we use it!), • $900/year wellness allowance, • Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers! We encourage people of all backgrounds to apply: We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups. Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you! We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company's HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses.

Welcome to ___— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of ___, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility Our Zendesk Customer Success Manager will be an integral part of our CX Platforms Team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. TELUS Digital is seeking an exceptional Zendesk Customer Success Consultant (AI & Support Ops) to help clients accelerate value from their Zendesk and Zendesk for Contact Center solutions. This role requires deep Zendesk expertise, a customer-centric consulting approach, and the ability to deliver hands-on configuration and practical solutions in a fast-paced, agile environment. This is primarily a managed services and post-go-live optimization role, with the opportunity to lead AI expert advisory engagements as part of our services. As part of our customer success, managed services, and support operations consulting team, you will partner with client stakeholders and TELUS Digital delivery teams to optimize Zendesk solutions after go-live. You will lead post-go-live support and optimization by triaging issues, identifying root causes, implementing configuration enhancements, and advising on best practices to improve efficiency, agent experience, and resolution outcomes. You will also enable teams through documentation, training, and change adoption. A core focus of this role is AI adoption and optimization to increase automated and assisted resolution. You will accelerate customers’ time to value by driving adoption and operational excellence for Zendesk AI, from initial deployment through scale, leveraging capabilities such as Copilot, automation, bots, and QA features to increase productivity, improve resolution rates, and enhance self-service and reporting. This role also supports TELUS Digital’s AI advisory offerings, providing phased guidance and ongoing optimization for Zendesk AI Agents and/or Zendesk Copilot. This role is ideal for someone passionate about improving customer experiences and energized by continuous optimization of Zendesk and AI-enabled support operations. * Managed Services Delivery & Customer Success * Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes * Manage a portfolio backlog of optimization, maintenance, and enhancement requests, including intake, scoping, prioritization, and progress updates * Respond to reactive requests while providing proactive recommendations to improve performance and adoption * Coordinate escalations and high-impact issues, communicating clearly and driving resolution to maintain customer confidence * Support Operations Advisory & Optimization * Lead discovery and needs assessments to understand support goals, pain points, and constraints * Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows * Translate operational recommendations into practical platform changes and process improvements * Zendesk Administration & Configuration * Configure and optimize Zendesk capabilities across Support, Guide, Messaging, and voice or contact center workflows * Build and maintain workflows using Zendesk configuration tools such as triggers, automations, views, macros, and forms * Manage configuration changes with testing, validation, and clear documentation * AI Adoption & Resolution Acceleration * Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features * Improve assisted resolution through AI-supported summaries, suggested replies, and agent guidance * Improve automated resolution through effective bot experiences, containment, and handoff to agents * Monitor AI performance and quality, then tune workflows and knowledge sources to improve results over time * AI Expert Advisory Engagements * Deliver billable AI expert advisory engagements that help clients define use cases, success metrics, and an AI adoption roadmap * Provide phased guidance across AI rollout, expansion, and ongoing optimization to improve automated and assisted resolution * Produce clear recommendations and action plans, and track progress against agreed outcomes * Reporting, Analytics & Support Insights * Build and maintain dashboards and reporting to track volume, backlog, resolution performance, and key support KPIs * Analyze ticket and CSAT data to identify trends, root causes, and improvement opportunities * Provide clear recommendations and stakeholder updates based on data and observed outcomes * Enablement, Documentation & Change Adoption * Deliver training and workshops for admins, leaders, and agents to support adoption of new workflows and AI features * Create and maintain practical documentation including runbooks, playbooks, and configuration notes * Improve self-service and knowledge by assessing Help Center performance and recommending content updates * Integrations & Technical Troubleshooting (Partner with Engineering) * Troubleshoot issues across configuration, routing, APIs, and webhooks, and coordinate escalation to engineering when needed * Support integration discovery and requirements, and assist with testing and validation * Document incidents, root cause findings, and remediation steps to prevent repeat issues * Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience * 3+ years in customer success, managed services, CRM/contact center consulting, or support operations roles with hands-on Zendesk responsibility * Zendesk Expertise: Proven experience configuring and optimizing the Zendesk Suite (workflows, routing, roles/permissions, Guide/knowledge, and reporting); experience with Zendesk Contact Center is an asset * AI and Automation: Experience driving adoption and optimization of Zendesk AI capabilities such as Copilot, AI Agents, and QA features, with a focus on improving assisted and automated resolution * Support Operations Knowledge: Strong understanding of support processes and metrics, including ticket lifecycle, SLAs, knowledge management, and omnichannel operations * Technical Aptitude: Comfortable troubleshooting configuration and integration issues, reading API logs, and working with JSON (basic HTML/CSS/JavaScript and XML are a plus) * Consulting and Delivery Skills: Ability to lead discovery, translate business problems into practical recommendations, scope and estimate work, and manage a prioritized backlog across customers * Communication and Client Management: Strong stakeholder management and written communication skills; able to build trusted relationships with both technical teams and senior leaders * Zendesk Certifications: Zendesk Certified Support Administrator and/or other relevant Zendesk certifications * Managed Services Experience: Experience supporting a portfolio of customers, balancing competing priorities, and delivering outcomes within subscription-based or hours-based services * AI Advisory Experience: Experience delivering structured AI advisory engagements, success plans, and optimization roadmaps tied to measurable outcomes * Integrations (Partnered): Familiarity with REST APIs, webhooks, and middleware; able to support discovery and troubleshooting while partnering with engineering for complex builds * Platform Breadth: Experience with other CRM/CCaaS platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics, Genesys, Five9, Amazon Connect) * Facilitation: Strong workshop and training facilitation skills for admins, agents, and leadership audiences At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our .

As a Sr. Product Manager III, you'll serve as the Senior Product Owner and operational SME for the C2SET ecosystem. This role maintains deep understanding of user workflows, AFAMS mission needs, and operational priorities and ensures all roadmap decisions reflect real-world requirements. The Portfolio Lead synthesizes user feedback, coordinates across PMO and engineering, and guarantees operational relevance. We know that you can’t have great ___ without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you’ll do: • Own the product vision, connecting operational needs to engineering., • Manage portfolio level prioritization., • Align modernization and sustainment., • Coordinate user needs, test results, and exercise feedback into roadmap decisions. What you’ll need to succeed: • An active Secret security clearance, • 10+ years in product management, • Experience leading product management for Models and Sims systems or simulation systems., • Strong backlog and user story development skills., • Experience coordinating across engineering, test, and PMO., • Experience as an operational SME supporting AFAMS, AFSIM, or Air Force command and control training systems SALARY RANGE: $166,000 - $179,000 The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: • The candidate's professional background and relevant work experience, • The specific responsibilities of the role and organizational needs, • Internal equity and alignment with current team compensation, • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:, • Performance-based bonuses, • Company-paid training and/or certifications, • Referral bonuses To apply for this position, please submit your resume via the form below or through our careers page: ___ Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration. Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance. Benefits: All full-time employees are eligible to participate in our benefits programs: • Health, dental, and vision insurance, • 401(k) retirement plan with company match, • Paid time off (PTO) and holidays, • Parental Leave and dependent care, • Flexible work arrangements, • Professional development opportunities, • Employee assistance and wellness programs Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company ___and ___. Plus, check out our ___ Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter ___.

Chooose builds software to enable the lower carbon fuel value chain. Companies like Delta Air Lines, Cathay Pacific, British Airways, and Microsoft use the Chooose platform to build, operate, and scale their lower carbon fuel programs (typically referred to as Sustainable Aviation Fuel, or SAF), and to advance voluntary and compliance carbon management initiatives. With offices in Miami and Oslo, and remote employees across the US and Europe, Chooose is relentlessly focused on delivering enterprise software products to enable our customers to drive lower carbon fuel adoption. The company has raised $50M from leading venture capital and strategic investors. As a Senior Product Manager at Chooose, you will own the end-to-end product vision, roadmap, and execution for your domain. You’ll work with a core team of engineers and designers to build products that enable the largest aviation fuel suppliers and fuel buyers to accelerate their lower carbon fuel business processes. We’re looking for someone who is energized by ambiguity, deeply curious about the frontier of AI in enterprise products, and passionate about building products that balance technical depth with intuitive user experiences. You’ll need to be hands-on with prototyping and comfortable translating complex systems into clear, user-centered solutions. This role reports to the CTO. This is a remote role that must be based in Massachusetts, New York, Pennsylvania, Maryland, or Florida * Own the vision, roadmap and execution for a Chooose domain, balancing intuition with data * Deeply understand the aviation fuel market and our customers’ needs by spending time with customers * Drive high-velocity execution with a distributed team of engineers and designers * Prototype rapidly using tools like Cursor to accelerate the product development lifecycle and fast-forward to production-ready products * Stay deeply plugged into AI tooling, industry trends, and emergent applications, filtering signal from noise and applying it accelerate execution for the Product team * Collaborate with stakeholders across the organization such as Engineering, Design, Data, Marketing, Sales, Account Management, and Operations * BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related) * Minimum 4 years of product management or adjacent product-building experience in an enterprise context * Strong customer empathy and design thinking * Passion for AI, shown through hands-on building, prototyping, or side projects, and staying current on tools * Fluency with core LLM concepts and systems, such as prompting, fine-tuning, embeddings, retrieval, and evaluation, and the judgment to translate these into reliable, user-facing products * Fluency with modern prototyping tools (e.g. Cursor, Claude Code) and comfort with design/collaboration environments (Figma) * Fluency in data and experimentation, and understanding when the answer cannot be found in the data * Proven ability to lead small, technical teams toward ambitious product goals with urgency * Ability to translate between technical and non-technical audiences, synthesizing complex systems into compelling narratives * Native-level English writing and speaking skills * You prefer product strategy briefings over hands-on delivery * You’re not building with AI * Experience building in financial, enterprise, or other compliance-heavy domains requiring precision and complex systems thinking * Experience in high growth startups * Experience getting results on a distributed team At Chooose, we prioritize transparency throughout our interview process. If your qualifications look like a fit, we’ll begin with a few introductory conversations where you'll have the chance to discuss your experience and learn more about our company. The second phase varies depending on the role and will most likely involve a practical exercise to show your work. The third and final phase consists of a few one-on-one conversation members of the executive team. The process should take approx. 4-6 weeks. While we strive to keep to this timeline, the occasional adjustment may occur; we’re focused on ensuring for enough time to get to know one another. Pay, perks, & more We offer a competitive salary, a comprehensive benefits package including medical, dental, and vision insurance, voluntary 401k contributions, paid parental leave, a robust PTO package, the option to participate in our employee equity program, flexible work hours, and access to 'Spaces' coworking space. We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Compensation will be based on experience and skill, commensurate with market rates, and will include both salary and equity in Chooose. Chooose is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness. Prerequisite for Employment: Chooose may request to conduct background checks on prospective applicants to verify the information provided in the CV, transcripts, and other documentation. This background check may be carried out by our partner and will not be conducted without the applicant's prior consent. Prospective applicants will receive more information about this.

As a Senior Product Manager on the Flexible Credentials team, we are looking for you to help drive the next generation of fintech products around Stablecoin payments, and Card Issuing in the embedded finance space. You will own the strategy, execution, and go-to-market for our emerging product lines, working cross-functionally to launch and scale innovative financial solutions. We're looking for a product leader who excels in a fast-paced, high-growth environment and highly collaborative environment between customers and partners. If you are passionate about creating customer-centric, next-gen financial products, and are eager to build from the ground up and beyond, we’d love to chat! The Flexible Credentials team is revolutionizing global embedded finance, enabling seamless integration of financial products into business platforms. We provide instant card issuance, commercialization of flexible credentials technology, and incubate new solutions based on Stablecoin payments, making financial services more accessible and scalable. As builders and innovators, we thrive on making an impact and pushing fintech boundaries. We work ___. This role can be performed remotely in the United States, only in one of our Premium or National locations, which you can review ___. The Impact You’ll Have • Define & Drive Product Strategy – Own the roadmap for our new Stablecoin-based fintech products, aligning business goals with customer needs, • Build & Scale Embedded Finance Solutions – Develop innovative products in card issuance, or Stablecoin payments, collaborating with engineering, design, and data teams, • Execute with Excellence – Work cross-functionally with design, engineering, data science, legal, compliance, and external partners to build, launch, and scale compliant financial products, • Customer & Market Research – Deeply understand customer pain points, new Payments industry trends, and competitive dynamics to shape product decisions, • Prioritize with Data – Leverage analytics, user insights, and industry trends to identify high-impact features, optimizations, and experiments, • Partner with Fintech Ecosystem – Work closely with banks, networks, and fintech partners to drive innovation and enhance our platform’s capabilities Who You Are • 5+ years of product management experience in Cards Issuance, and stablecoin payments, • Proven experience building and scaling financial products from 0 to 1 in a high-growth environment, • Strong technical acumen – ability to work closely with engineering teams and understand API-driven products, • Deep understanding of card issuance, payment processing, Crypto/Stablecoin payments, or banking-as-a-service (BaaS) models, • Ability to thrive in ambiguous, fast-paced environments, balancing strategic vision with execution, • Strong analytical and problem-solving skills, with a data-driven mindset, • Excellent communication and stakeholder management skills – ability to work with both internal teams and external partners Nice-To-Haves • Experience working with legal, compliance, risk, and regulatory frameworks in fintech is a plus, • Hands-on experience in creating Stablecoin based solutions with technology partners. Your Manager Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States., • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA, • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. Visit ___ or consult with a Recruiter to determine which tier would be applicable to you. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: • National: $120,600 - $150,700, • Premium: $130,500 - $163,100 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers • Multiple health insurance options, • Flexible time off – take what you need, • Retirement savings program with company contribution and after tax contributions, • Equity in a publicly-traded company and an Employee Stock Purchase Program, • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave, • Free therapy sessions, financial and professional coaching, and legal advice, • Monthly stipend to support our remote work model, • Annual “development dollars” to support our people growth and development, • Through Flex First, the freedom to live and work wherever you and your family thrive About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit ___ with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the___. Additional information for California residents can be found ___.

At ___, we’re a team of entrepreneurs on a mission to make real business education available to everyone. There are 34 million small and medium businesses in the United States. They’re the backbone of the economy, but many will never reach their full potential because the education available to them is outdated, impractical, and built for classrooms instead of companies. We’re fixing that by giving founders and business owners the tools, knowledge, and support they need to grow. The proof is in our results: * Built an Advisory Practice that’s already served more than 3,500 clients in its first year * Broke the world record for non-fiction book sales in 24 hours with___ * Scaled to nine figures in 18 months without any outside capital * We believe in high standards, hard work, and helping others win. If that resonates, you’ll feel at home here. ___ is seeking a Revenue Manager to own and scale our end-to-end revenue accounting function. This role is responsible for ensuring accurate, GAAP-compliant revenue recognition across an expanding mix of products and revenue streams. As we continue to grow and innovate, the Revenue Manager will design and implement scalable revenue recognition, billing, and deferred revenue processes in accordance with ASC 606. You’ll work cross-functionally with Accounting, Technology, Sales, Operations, Client Success, and Leadership to ensure new offerings are structured thoughtfully from a revenue and systems perspective—balancing speed with strong financial controls. This role is ideal for someone who combines strong technical accounting judgment with operational curiosity and a willingness to build alongside the business. Revenue Ownership & Recognition * Own revenue recognition across all revenue streams, including workshops, books, content and emerging products/services. * Ensure compliance with GAAP and ASC 606, including identification of performance obligations and appropriate revenue timing. * Review and approve deferred revenue schedules, amortization logic, and revenue journal entries prepared by the Revenue Specialist. * Partner with the CFO and Controller on monthly and quarterly close to ensure revenue, accounts receivable, deferred revenue, and related balances are accurate and well supported. * Serve as the escalation point for complex revenue questions, contract structures, and edge cases. Accounts Receivable & Deferred Revenue Management * Partners with billing to understand accounts receivable processes, including billing logic, payment application, aging analysis, and reconciliation to revenue. * Ensure accurate setup and maintenance of deferred revenue schedules tied to customer contracts and delivery timelines. * Design and maintain deferred revenue roll-forwards and supporting schedules at a customer and product level. * Collaborate cross-functionally to ensure operational data (event dates, delivery milestones, inventory fulfillment) supports accurate revenue recognition. Inventory & Cost Accounting (as applicable) * Partner with Accounting and product fulfillment to ensure inventory-based revenue and related balances are accurately reflected in the general ledger. * Ensure inventory, event, and bundled offering costs are recognized in the appropriate period and properly matched to revenue. * Review book shipping and fulfillment data to calculate weighted-average unit costs and recognize inventory expense as COGS upon shipment or delivery. Systems, Data & Process Design * Own the reconciliation between HubSpot, QuickBooks, and supporting tools (e.g., Zapier), ensuring clean and auditable data flows. * Design scalable processes to support new revenue streams as they are launched. * Improve automation, reporting, and documentation around revenue recognition and deferred revenue. * Identify gaps or risks as the business grows and proactively design solutions. Operational Oversight & Support * Provide leadership with clear visibility into revenue by customer, product, and period. * Provide day-to-day direction and review for VA support resources, ensuring revenue-related data, schedules, and reconciliations are accurate and complete. * Establish clear processes, controls, and documentation to support a scalable and audit-ready revenue function. * Partner with Accounting and external advisors to ensure accurate sales tax treatment, system setup, and reconciliation of sales tax liabilities related to revenue activity. * Bachelor’s degree in Accounting, Finance, or a related field. * 5–7 years of progressive experience in revenue accounting. * Strong expertise in: * Accounts receivable * Deferred revenue * ASC 606 / GAAP revenue recognition * Accrual accounting * Experience managing or mentoring accounting staff * Experience reconciling revenue across systems (e.g., CRM to ERP/accounting system). * Strong Excel skills (amortization schedules, reconciliations, analysis). * Comfort operating in a fast-moving, evolving environment. * Willingness to be hands-on and build processes, not just review them. * Experience with HubSpot, Salesforce, QuickBooks, Rillet or similar CRM/accounting integrations. * Exposure to multiple revenue models (events, subscriptions, inventory, milestone-based revenue). * Experience supporting rapid growth or newly launched revenue streams. * CPA or CPA-track (nice to have, not required). * Accurate, timely, and GAAP-compliant revenue recognition across all revenue streams * Clear visibility into AR, deferred revenue, and revenue timing * Scalable revenue processes that can support rapid growth and new offering * Remote, USA * Must live in one of the states we’re registered to operate in: AL, AZ, CA, FL, GA, IN, MD, MI, MN, MO, NC, NJ, NV, NY, OR, PA, TN, TX, UT, WA * Monday-Friday 8am - 6pm PST with flexibility based on business needs * $110K-$140K annual salary We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: * Flexible Unlimited Paid Time Off and Company-wide Holidays * Employer sponsored Medical, Dental, & Vision plans * $1,950 annual Employer HSA contribution * FSA options including dependent care * Employee assistance program and mental health resources * Employer match program for 401(k), eligible for both Traditional and Roth accounts * $1,200 annual wellness reimbursement through ___ that supports health, family care, pet care, fitness, and more! * For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas • Benefits eligibility applies only to full-time roles. Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

Role Overview: We are seeking a Product Manager to join our Gravitate product team. With Gravitate, we’re on an unapologetic mission to deliver a weightless experience: one that’s faster and smoother, and propels our customers through supply and logistics challenges. And it’s all backed by world-class support and a sincere commitment to a long-term partnership. By bringing the right people together with the right software, Gravitate gives decision-makers the power to make better supply and logistics assessments. This person will primarily focus on our Supply and Dispatch solution, which is an AI-integrated optimization and dispatch solution powering supply and logistics decisions in the retail fuel industry. You will work within a collaborative environment that values innovative, market-led solutions, developed using Agile methodologies. This role is centered on the execution of defined strategies and maintaining strong relationships with customers at all organizational levels. Skills & Qualifications: • Experience: 7+ years of experience in the software industry, with 3+ years specifically in a Product Management or Product Owner role., • SaaS Expertise: Proven experience working within a SaaS (Software as a Service) environment., • SDLC Mastery: Comprehensive understanding of the full Software Development Life Cycle (SDLC) and in-depth knowledge of Agile principles., • Communication: Exceptional communication and interpersonal skills, with a proven ability to interact with and influence stakeholders at all levels of an organization, from technical teams to C-suite executives., • Strategy Execution: Proven track record of executing defined product strategies by translating market needs into actionable development items, from ideation through execution., • Backlog Management: Strong experience fine-tuning epics, defining user stories, and managing the prioritization of a team backlog., • Customer-Centric: A customer-first mindset with a track record of partnering closely with clients to deliver high-value solutions on time., • Strategic Execution: Drive the execution of defined product strategies, ensuring all development aligns with the overarching product vision., • Customer Engagement: Act as a secondary point of contact for customers, facilitating high-level communication and ensuring their needs are reflected in product delivery., • Product Evangelism: Evangelize product releases to customers and internal support/delivery teams., • Outcome Delivery: Ensure product releases achieve intended outcomes and features effectively meet customer needs., • Requirement Definition: Translate roadmap features into well-defined requirements, including features, user stories, and acceptance test criteria., • Roadblock Mitigation: Actively mitigate roadblocks that might impact the on-time completion of release or sprint goals., • Collaboration: Work closely with scrum and development teams to ensure all development objectives are met., • Design Leadership: Lead the product functionality design process based on a deep understanding of user and client needs. To understand who our people are, you should first understand what they’re not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials – and that people are people first, and titles second. Because we hire the Gravitate way, our team is certainly one of a kind. We’ve brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We’ve found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity. Problem solvers, go-getters and charge-takers - we (really) want to hear from you.

Title: Senior Software Product Manager Location: Remote – Boston/New England Area Preferred Hiring Range: $150,000 - $200,000 annually Position Summary: Our software team has an opening for a product manager (10+ years’ experience) to guide the feature design and roadmap of Touchplan®, an enterprise SaaS product for collaborative planning. Our product managers conduct market research, gather requirements, write specifications, participate in our agile development process and coordinate between the engineering team and internal stakeholders. The successful candidate has excellent written and verbal communication skills in English and is a creative thinker capable of learning quickly and working independently. A passion for designing software with a focus on meshing complex functionality with usability is essential. The ability to proactively manage multiple simultaneous initiatives is crucial to success. Strong analytical skills are a must-have. A successful candidate has a strong grasp of the technologies utilized to build web-based applications with a functional understanding of relational databases/SQL, object ontology, and application architecture. Experience with software in the construction industry is strongly preferred. A candidate without such experience must excel at quickly researching and fully comprehending the nuances of how software applies to construction. Essential Functions: • Gather and organize feedback from internal stakeholders, customers and domain experts, • Write feature specifications, • Respond quickly and work flexibly with the engineering team to adapt product design to technical reality, • Track and report on product usage, • Imagine and advocate for future product direction, • Create and deliver presentations for internal and external audiences, • Coordinate with marketing, sales, and customer success on releases, • Establish relationships with technology partnersQualifications:, • A proven track record managing product design for B2B SaaS with a focus on the end user, • Excellent written and verbal communication skills, • The ability to collaborate and align differing viewpoints in a fast-paced environment, • Demonstrable understanding of technologies and concepts related to the infrastructure of web-based SaaS (Experience with databases/SQL, object ontology, browser-based application architecture), • Exceptional research skills, • Occasional travel required, • Experience applying practical ML/AI and process design are a plusWhy Join MSI:, • Collaborative, team-oriented culture., • Competitive compensation, comprehensive benefits including 401(k) with employer matching contribution and access to employer HSA contributions, and unlimited PTO., • Collaborate with experienced AEC professionals, technology leaders, and marketing experts. Our Solutions: Touchplan® Touchplan® is the premier software offering of MOCA Systems, Inc. Used on the most projects, by the most users, to optimize the largest construction volume, Touchplan® is the number one production planning and analytics platform. The real-time, cloud-based solution uses the collaborative foundation of the Last Planner System® to prevent schedule and budget slippage. It also provides Owners and Contractors the instant insights they need to track progress and anticipate problems on projects. To learn more, visit ___. MOCA Services MOCA Services is a full-service provider for Owners in the design and construction industry. Our battle-tested programs help clients make their projects successful from project ideation, through construction, and to occupancy. MOCA Services is relationship-focused and provides solutions for on time, on budget, and on scope delivery of large, complex, and socially important projects. To learn more, visit ___. Equal Opportunity Employer Statement: MOCA Systems, Inc. (“MSI”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: MSI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MSI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran, disability, or any other status protected by the laws or regulations in the locations where we operate. MSI will not tolerate discrimination or harassment based on any of these characteristics. MSI encourages applicants of all ages.

Company Information Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. General Summary As a Customer Success, Account Manager on our team, you will be a co-architect of the customer experience for our high-volume account segment. This is a unique hybrid role designed for a CSM who loves nurturing relationships but is equally passionate about the "multiplier effect"—using marketing strategies and digital motions to provide a high-touch feel at a massive scale. You will manage the account journey post-sales through renewal, ensuring these customers are successfully onboarded, supported, nurtured, and renewed. You aren't just following a playbook; you are co-designing the digital outreach and automated motions that define how we scale. You will partner closely with our team to build the logic, content, and workflows that bridge the gap between human connection and automated efficiency. You are a continuous learner with a flair for communication who approaches the challenge of "scaling empathy" as an opportunity to improve. You will sit directly with the Customer Success team, work in close collaboration with the Education and Adoption team, as well as the Implementation and Support teams and report to the Manager, Customer Success. Core Functions: Account Management, Retention and Expansion: • Manage a high-volume book of business within our scale segment, leveraging "one-to-many" strategies to drive renewals and expansion opportunities., • Grow your assigned book of business by anticipating and proactively servicing your customers' needs, using data to identify opportunities for deeper adoption across your territory., • Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally., • Meet or exceed a quota of renewals and expansions., • Respond to inbound communications in a timely fashion, process orders, activate subscriptions, and in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts., • Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Hubspot., • Partner with sales to drive the upsell of subscriptions in organizations, thus increasing the overall revenues and the number of high-value and mid-value accounts., • Negotiate contracts and pricing with current customers as a part of the expansion motion, identifying opportunities to offer additional solutions., • Provide updated information to the client about new and/or improved products or services to make upsells., • Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory., • Create and execute "human-centric" customer marketing materials, including automated email sequences, in-app guides, etc. that feel like a 1:1 conversation., • Develop digital success motions that guide customers through key milestones in their journey without requiring manual intervention for every step., • Write compelling, brand-aligned copy for customer outreach that educates users on best practices and drives deeper product adoption., • Partner with the team to co-design the logic for automated customer journeys, • Leverage the tech stack (Hubspot and automation tools) to organize daily tasks and build workflows that make managing hundreds of accounts seamless. Other: • Collaborate among direct team members and across the brand to contribute to a Community of Best Practices., • Default to excellent customer service in all circumstances., • Leverage tech stack to organize and execute daily responsibilities and tasks., • Attend trade shows to demonstrate the value and functionality of the product to the customer base and/or prospective customers., • With direction from leadership, execute on large scale campaigns and missions as necessary., • 2-4 years of experience in customer success, or customer marketing in the EdTech space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas., • Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations., • Experience building "one-to-many" materials or digital success motions (e.g., automated email campaigns, webinars, or self-service resources)., • Customer-oriented mindset and a commitment to delivering excellent service, with proven success in anticipating and addressing customer needs., • Exceptional communication and copywriting skills, with the ability to turn technical updates into warm, engaging customer content., • Experience with data analysis and critical thinking, with the ability to use insights to identify growth and expansion opportunities., • Proficiency in CRM systems (such as Hubspot) and other relevant tech stack tools to keep accurate client records and organize daily responsibilities., • Contract negotiation skills, with a demonstrated ability to negotiate terms, renewals, and expansions with existing clients., • Ability to collaborate across departments, especially with sales, implementation, marketing, and support teams, to drive upsells, facilitate product demos, and ensure consistent messaging., • Strong organizational and time-management skills, capable of handling multiple accounts and tasks, meeting deadlines, and responding to inbound communications in a timely manner., • Willingness to travel occasionally, including to trade shows or client sites, to represent the product and company. Desired Qualifications: • Familiarity with MakeMusic Cloud (formerly SmartMusic), Finale and/or other widely used music education or composition platforms., • Prior experience in the music SaaS industry or as a musician and/or music educator. Compensation: Peaksware/MakeMusic is committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $23.34-$38.90. Each role at Peaksware has a defined salary range based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. This role is eligible for variable compensation, including bonus. Benefits and Perks: Health • We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program., • We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D., • We offer a 401(K) including a company match., • We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources., • Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers., • Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment: This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands: While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Travel: Willingness and ability to travel 5-10% of the time. Anticipated travel to include internal company events and industry tradeshows. To view the Peaksware Privacy Policy, click ___. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.___

At TixTrack, we support our clients by creating superior ticketing and technology products for performing arts institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Theatre District in New York City, we are a growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we "role". We are building the platform that powers the performing arts; not just ticketing, but ticket protection, parking, CRM, donations, memberships, and martech, all integrated into a single ecosystem. The Senior Product Manager for Partners and Integrations will own the product delivery for this expanding surface area. This is a new role on a new team, and the first dedicated PM for our integrations and API platform. You will be responsible for ensuring our API achieves full parity with our consumer white-label ordering platform, that it is scalable, reliable, and secure, and that our growing roster of integration partners can build on it with confidence. You'll partner deeply with Engineering and Design, while shaping the strategy for how third-party products connect to Nliven. Reporting to the VP, Product, this is a high-leverage individual contributor role for someone who is equal parts platform thinker and execution-focused PM. This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. * The Platform Builder: You think in systems, not just features. You understand that an API is a product, and you obsess over the developer experience, reliability, and extensibility that make a platform thrive. * The Bridge: You are fluent in both business and technical conversations. You can discuss webhook payloads and data contracts with engineers in the morning and integration strategy with leadership in the afternoon. * The Pioneer: You are energized, not intimidated, by building something from scratch. You've stood up a new product area, team, or discipline before and know how to create structure without bureaucracy. * The Closer: You don't just write roadmaps, you ship. You have a track record of driving integrations or platform features from concept through launch in a B2B SaaS environment. * Own the API as a product. Drive the strategy to bring our API to full parity with our consumer white-label ordering platform, ensuring partners and integrators have access to the same capabilities as our native experience. * Ensure platform reliability and scale. Partner with Engineering to define and monitor standards for API performance, security, and uptime. Treat infrastructure quality as a feature our partners and their customers feel. * Launch and expand integrations. Lead the product lifecycle for new integrations across our ecosystem — CRM, donations, memberships, ticket protection, parking, martech — from discovery through delivery. * Become the expert on our competitive landscape. Analyze the functional gaps between Nliven and key competitors in the enterprise performing arts space (e.g., Tessitura, AudienceView) to inform a winning integration strategy. * Shape the partner ecosystem strategy. Define how third-party products connect to Nliven, evaluate new integration opportunities, and build the frameworks that let our partner roster scale. * Drive data-informed decisions. Establish KPIs for integration adoption, API reliability, and partner satisfaction. Use market data, customer insights, and usage analytics to guide what we build and in what order. * Collaborate deeply with Engineering and Design. Work hands-on with your cross-functional team to write clear PRDs, iterate on prototypes, and ensure smooth execution from concept to launch. * Be the voice of our integration customers. Work directly with clients and partners to understand their challenges, gather feedback, and translate those insights into product requirements that solve real problems. * Align with the broader product roadmap. Collaborate with the VP of Product, senior management, and peers across Product, Sales, and Customer Success to ensure the integrations roadmap supports TixTrack's long-term vision. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. Minimum Requirements * Four or more years of proven experience in product management, with a focus on APIs, platform products, integrations, or developer-facing tools. * Experience in a B2B SaaS environment, with a strong understanding of B2B or B2B2C platforms. * Technical fluency: you can discuss APIs, webhooks, data flows, and system architecture with engineering teams and make informed trade-off decisions. * Demonstrated success launching integrations or platform features from concept through delivery. * Understanding of product management principles, methodologies, and best practices. Preferred * Experience in ticketing, live events, or performing arts technology. * Experience with consumer-facing products and/or mobile applications. * Experience standing up a new product area or team. Essential Skills * Strong oral and written communication skills. * Ability to work independently, managing multiple projects and deadlines. * Strong analytical, decision-making, and creative problem-solving skills. * Strong attention to detail. * Ability to work cross-functionally and collaborate well with other teams. * Excellent organizational, leadership, and time management skills. * Microsoft Office * Google Suite * Slack * Zendesk * Jira Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. * Base annual salary range of $140,000 to $165,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing ___.

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a Sr. Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. You will report to a Sr. Manager of Customer Success and may work remotely from the Central US territory. You Will: • Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle, • Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction, • Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties, • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account, • Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet, • Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction, • Be the primary interface to manage and resolve critical situations, • Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet, • Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities, • Exceed all performance targets, including maintaining high retention and growth rates, • Accomplish other tasks as assigned You Have: • 3+ years of Customer Success or Account Management experience (or equivalent), • State & Local Government (SLG) experience (preferred), • The ability to explain technical subjects to non-technical personnel in large enterprises, • Good at building credibility and trust with customers and internal stakeholders by understanding their requirements, • Experience maintaining valuable and outcome-based relationships with a diverse customer account base, • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements, • Bachelor's degree in relevant field, or equivalent experience, • Willing to travel based on customer and business need Current US Perks & Benefits: • Medical/vision and dental coverage options for full-time employees, • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay), • Monthly stipend to support your work and productivity, • Flexible Time Away Program, plus Sick Time Off, • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans, • US employees receive 12 paid holidays per year, • Up to 24 weeks of Parental Leave, • Personal paid Volunteer Day to support our community, • Opportunities for professional growth and development including access to Udemy online courses, • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account, • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $112,500 - $142,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

We are looking for a Product Manager to join our team in Argentina. You will be using Hubspot, Zapier, Google Sheets, and Data Studio among other tech Google Drive and Suite + Notion to work analyzing marketing service processes and help standardize/productize them. Also being able to help define Saas products based on analysis of user needs and being able to create prototypes of them with No-code tools. About RefindableRefindable is a digital marketing company specializing in automation, eCommerce, lead generation, and growth that provides the keys for company improvements & development. We deliver success.A remote team culture of friendly and easy-going people that allow you to work from wherever you like knowing that your ideas and proposals are on the table.At Refindable we redefine the way our clients grow as a company and organization using a variety of Skills in Marketing Automation on a whole new level. We know how each organization works and we are an integral part of their marketing efforts. As a team, we provide them with solutions to all their marketing needs.Working with companies such as DB (___), Gnarly Nutrition, and many other companies based in the USA, Australia, and the EU & UK in the digital and outdoor retail space. We make our clients increase their revenue, contacts, and outreach. Driving their growth to the next level. • Gather insights from other team members and customers to understand the impact and pain points of products and packages Refindable sells., • Have a fully understand of what products and packages Refindable sells, help to standardize and create documentation on how they work and how should be implemented for the technical implementation teams., • Be a referent and owner of our product and packages for other team members, • Propose improvements for the products and packages and make sure they are tested and implemented., • Define KPIs for product and packages and create reports based on those KPIs to track progress, • Experience as a Product Manager, Business Analyst or Product Analyst, • Knowledge of Marketing Automation, sales processes, CRMs (Hubspot if possible), Zapier, • Good use of Google sheets, • Ability to create sketches of system designs (UX/UI) and process logic, • Be part of a Team that lives and loves flexibility but has the drive to become one of the best agencies working for Worldwide clients., • Strong work-life balance culture, • Flexible work arrangements, • Flexible working time, • Gifts for special days, • Competitive Salary structure and Payment., • Competitive Bonus structure., • Full REMOTE Work., • 15 working days Vacations.

AIP Publishing is a leading publisher of the physical sciences. Working with us means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing. AIP Publishing helps brilliant work make a global impact. We’re building a living network of knowledge to spark thinking, connect people, and drive new ways forward — empowering a vibrant global community using science for good. We foster a collaborative, creative atmosphere and encourage a workplace culture that maximizes individual contributions. We’re always looking to evolve the ways we think and operate, and we actively encourage an environment where everybody feels comfortable, seen, and able to do their best work. We’re looking to hire and develop colleagues who are astute, flexible, and always striving to “solve better problems” through thoughtful consideration of individual, team, organizational, and customer impact. The Manager, User Support & Applications reporting to the Director, Enterprise Apps & Infrastructure, is a hands-on leader who sits at the intersection of technology, people, and process—shaping how staff across AIP Publishing experience and use digital tools every day. This role blends strategic platform ownership with user-centered service design, empowering teams to work smarter through well-governed systems, strong adoption, and meaningful engagement. If you enjoy translating real user needs into practical, scalable solutions—and leading a small team to do their best work—this is an opportunity to make visible, organization-wide impact. How you’ll make an impact: Leadership & Team Development • Lead, coach, and develop the Support Solutions Specialist and User Engagement Specialist, creating clarity of roles, goals, and growth pathways., • Build a culture of proactive service, empathy, and accountability within the team., • Establish and monitor clear objectives and key results (OKRs) for the team — focused on adoption, user satisfaction, and service quality., • Design repeatable feedback loops so the team continuously surfaces user insights, pain points, and opportunities to improve AIP’s digital ecosystem. Platform Ownership (Working Manager Component) • Serve as Jira Product Owner and Administrator, ensuring structure, workflows, automation, and governance reflect business needs and stay clean, scalable, and well-documented., • Partner with the team on Microsoft 365 governance, automation, and user adoption., • Oversee Smartsheet, Miro, and DocuSign administration through the team, providing guidance, governance, and integration opportunities., • Drive consistency in access management, template use, reporting standards, and inter-tool integrations., • Translate business requests into technical configurations and vice versa — ensuring both usability and compliance. User Engagement & Two-Way Communication • Design and lead a structured user engagement program — regular listening sessions, surveys, office hours, and department-level partnerships., • Ensure a two-way information stream between IT and the business: users feel heard, and the IT team stays connected to real-world needs., • Partner with department leads to identify pain points and develop solutions that improve productivity and satisfaction., • Communicate tool changes, new features, and best practices through digestible, ongoing engagement (e.g., newsletters, workshops, “what’s new” sessions). Enablement Strategy & Roadmap • Develop and maintain a Digital Enablement Roadmap that aligns platform investments and process improvements to business priorities., • Prioritize initiatives that streamline workflows, improve transparency, and reduce friction for staff., • Champion and measure adoption of “ways of working” frameworks (OPOs, RACIs, retrospectives, cross-functional planning)., • Identify opportunities for automation or simplification of routine tasks through M365, Jira, or other tools. AI and Future Enablement • Partner with the Director on evaluating and piloting AI tools that enhance productivity and user support., • Lead enablement efforts to help staff leverage AI in their day-to-day work responsibly and effectively., • Curate and communicate AI success stories, tips, and training. What you're great at: • Strong understanding of Microsoft 365 (Teams, SharePoint, OneDrive) and related collaboration ecosystems., • Proven ability to lead small teams, set direction, and build operational maturity., • Excellent communication and facilitation skills — equally comfortable working with executives, end users, and technical peers., • Familiarity with Smartsheet, Miro, or DocuSign administration a plus., • Familiarity with AI productivity tools and process automation technologies preferred. What we’re looking for: • 8+ years of experience in IT service delivery, digital workplace, or technology enablement roles., • Deep hands-on Jira expertise — able to design, configure, and govern at scale, including automation, workflow management, and reporting., • Experience designing feedback programs, conducting stakeholder interviews, and managing change. Our excellent total rewards package includes: • A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun!, • Generous paid time off and paid sick and safe leave, • Flexible Work Schedule, • Competitive medical, dental and vision benefits, • Exceptional retirement benefits, • Monthly remote stipend, • Training and Tuition assistance, • Employee Assistance Program Salary Range: $120,000 - $145,000 At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live. A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, fair research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law.

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. As a Customer Success Manager (Schools), you will oversee a school book of business, driving engagement, retention, and growth. You’ll manage partner schools from onboarding to renewal, identify upsell opportunities, and provide exceptional support through a deep understanding of BrainPOP’s products and customer needs. This role requires experience driving renewals and upsells through efficiency in organizing and managing a high-volume book of business and leading consultative discussions with school leaders about their unique needs, standards, and industry trends that influence their purchasing decisions. This role is remote in the US - a candidate based in California is strongly preferred. In-territory travel to customer sites in California will be required (20-40%), as well as occasional travel to BrainPOP's NYC HQ. • Manage and be accountable for the success of partner schools from onboarding through renewal., • Successfully identify growth opportunities, initiate conversations regarding expansion and growth with our current customers in your territory, and upsell partner resources in subscribed schools., • Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators., • Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process., • Communicate consistently with school leaders to ensure strong usage of BrainPOP, while gathering feedback and implementing new features, • Monitor and maintain high levels of customer satisfaction while managing partner expectations., • Join others in Customer Success to develop innovative ways to leverage technology to communicate with and support all of BrainPOP’s users., • Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts., • Passionate for driving change in education., • A strong problem-solver with analytical skills to help districts overcome barriers and maximize the use of BrainPOP., • An outstanding verbal and written communicator with audiences of all levels., • A strong listener with questioning skills to understand customer needs and obstacles comprehensively., • An adaptable self-starter who is skilled at creating structure in ambiguous environments., • Based in CA with the ability to travel in CA and able to travel in territory., • 2-3+ years experience in software sales and/or account management in K-12, • Experience managing a high-volume BoB, • Proven capability in identifying value-based opportunities for current partners while advocating for their needs internally and externally., • Experience with software implementations (K-12 is a plus), • Experience with a CRM and the ability to forecast and create reports to inform management about strategic decision-making., • Ability to manage projects and programs with some complexity, • Knowledgeable about the K-12 landscape including curriculum, standards and evolving educational trends, • Experience in a K-12 district is a plus. The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states: • Arizona, • California, • Connecticut, • Florida, • Georgia, • Illinois, • Massachusetts, • Minnesota, • Missouri, • New Jersey, • New York, • North Carolina, • Ohio, • Oregon, • Pennsylvania, • Tennessee, • Texas We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $60,000 - $75,000 USD At BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official ___ or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at ) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (___.

Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation. Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team. #LI-Remote #LI-DNI

We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this ___ directly. Who we need Infinity Software has been part of Aquila since 2021. We build software that helps alternative lending institutions lend money to all individuals regardless of their financial history. At Infinity, we recognize that the only way for our clients to perform better is for our software to outperform the status quo, surpass the competition, and exceed expectations. Our highly customizable platform delivers functionality to manage loan products, marketing campaigns, collections, analytics, and reporting with precision and efficiency. Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. You will ensure timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. Your ability to handle multiple priorities, provide real-time assistance via phone, chat, and email, and maintain a clear and friendly communication style will be essential to creating an exceptional client experience. This is a full time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. What’s in it for you Challenges. You are seeking a customer support role where no two days are the same. This is an opportunity to provide technical support and training to a diverse audience on complex and highly customizable solutions that undergo regular updates and enhancements. You want to be part of a mission-driven organization where your expertise directly helps customers extend access to small loans for individuals who need them most. Impact. At Infinity, we have built a focused, fun, and collaborative remote environment where talented individuals come together to create something meaningful. We are committed to fulfilling our mission—to give both our employees and customers the freedom to grow. With 4 billion people globally excluded from traditional financial systems, your work will have real-world impact. Professional growth. You will work alongside a manager who brings a coaching mindset to leadership; someone who wants to support you as a valued team member and unique individual. A former collegiate baseball player and current coach, he is dedicated to helping you refine your skills, play to your strengths, and advance your career, enabling you to deliver your best performance consistently. As part of Constellation Software, you will have access to continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line. How you will make an impact: • Customer support. You will manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently. You will address concerns from password resets to functionality questions with professionalism and accuracy. You will provide real-time assistance and follow up consistently to ensure resolution and client satisfaction., • Problem resolution and collaboration. You will be responsible for thoroughly researching and documenting solutions to complex issues by digging into historical data, reviewing past closed tickets, and leveraging internal team knowledge. You will collaborate closely with Developers and Business Analysts, actively engage in group communication channels to share findings, and contribute to efficient, client-focused solutions. You will actively participate in team meetings, training sessions, and webinars to ensure alignment and ongoing development., • Knowledge sharing and process improvement. You will gather client feedback, communicate enhancement requests to Product and Development teams, and train clients on new releases. You will take part in continuous learning and knowledge sharing to drive ongoing improvement across the team. Here’s what you bring: • The experience. You have 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. You thrive in a fast-paced setting where your initiative, drive, and autonomy meet and exceed the needs of customers. You take a service-oriented and solution-oriented approach to every problem, conducting thorough research, gaining valuable insights, and applying your findings to solve complex issues effectively., • The flexibility. You are available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST) to provide responsive support to our clients during their business hours., • The technical skills. You are proficient with Microsoft Office, databases, and remote access tools. You have a growth mindset and can quickly come up to speed on new releases and functionality, learning new tools quickly. You are comfortable learning and adapting to new technologies, including chatbots, automated ticketing systems, and AI-enhanced help desk platforms, and you understand how these tools can streamline and enhance support workflows., • The solution focus. You are analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. You can identify patterns, reference prior resolutions, and build upon existing documentation., • The interpersonal skills. You possess excellent verbal and written communication skills, enabling you to build relationships and earn trust with ease. You can interact confidently with customers at any level, delivering clear information and support and translating technical guidance for non-technical audiences. You are a collaborative team member in a virtual environment. You are responsive, exercise sound judgment, and understand the importance of tone, timing, and clarity in every exchange. You value inclusivity and show respect for differing perspectives. Why join? Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest. What you can expect from our interview process: • A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview., • A virtual technical interview with the Senior Manager, Customer Success and the Team Lead, to review your technical knowledge and customer service approach and to explore how you fit with the role and the team., • A virtual interview with the Director of Operations to discuss the mission and growth strategy of the company. Aquila welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this ___ directly.

Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You'll Do As a Senior Product Manager, you will shape how technology enables our care teams to deliver transformational care to children with special health care needs and their families. You will work closely with clinical, operations, engineering, and data teams to design and deliver products that improve care access, strengthen patient relationships, and drive measurable impact in our care model. This role is ideal for a product generalist who enjoys navigating complex, ambiguous problems and partnering across disciplines to turn ideas into working systems. Our care model blends virtual and in-home care to support vulnerable children with chronic conditions. You will help build the tools and workflows that power that model. Own ambiguous problem spaces • Identify opportunities to improve patient engagement, care delivery, and operational efficiency., • Frame complex problems by synthesizing input from clinical teams, data, operations, and leadership., • Translate open-ended challenges into clear product opportunities. Drive product discovery and execution • Lead the full product lifecycle using a build–measure–learn approach., • Conduct discovery to understand user needs and operational constraints., • Define product strategy, scope solutions, and deliver iterative improvements. Partner cross-functionally • Work closely with engineering, clinical leaders, care teams, data, and operations to design solutions that work in the real world., • Align stakeholders across disciplines and navigate tradeoffs between product, clinical workflows, and operational capacity. Deliver meaningful outcomes • Launch products and features that improve care access, engagement, and quality of care., • Define success metrics and evaluate impact on both patient outcomes and care team operations. Develop domain expertise • Become an expert in pediatric virtual and in-home care delivery., • Stay informed on innovations in digital health, care management, and technology-enabled care models. What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You thrive in environments where problems are not fully defined and enjoy bringing clarity and momentum to complex initiatives. • 5+ years of Product Management experience, ideally in healthcare or care delivery environments, • Experience owning products from discovery through launch and iteration, • Strong ability to structure ambiguous problems and develop pragmatic solutions, • Proven track record of driving cross-functional execution across product, engineering, and operational teams, • Comfort operating in fast-moving startup environments where priorities evolve, • Excellent communication and collaboration skills with both technical and non-technical stakeholders Bonus if you have experience with: • Care management platforms or clinical workflows, • Medicaid populations or value-based care, • Products that support care teams or operational users What We Offer (Benefits + Perks) The role offers a base salary range of $150,000 - $180,000 in addition to annual bonus, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: • Competitive medical, dental, and vision insurance, • Healthcare and Dependent Care FSA; Company-funded HSA, • 401(k) with 4% match, vested 100% from day one, • Employer-paid short and long-term disability, • Life insurance at 1x annual salary, • 20 days PTO + 10 Company Holidays & 2 Floating Holidays, • Paid new parent leave, • Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: • Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future., • Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments., • Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale., • Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve., • One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Your career as a Customer Success Retention Advisor at Booksy will give you the opportunity to ensure our customers don't just use our product, but truly thrive and grow their businesses with us. In this role, you’ll play a key part in strengthening long-term relationships by proactively engaging customers, enhancing their experience, and helping them unlock the full value of our platform. Your main focus will be to reduce churn risk, drive reactivations through outbound outreach, and create meaningful interactions that foster loyalty and sustainable growth. As part of the US Retention team, you’ll connect with customers at critical moments in their journey—both proactively and reactively—implementing tailored strategies that keep them engaged and confident in Booksy. You’ll identify opportunities for upselling and cross-selling, partnering with internal teams to deliver solutions aligned with each customer’s goals. Day to day, you’ll manage customer relationships through satisfaction conversations, address product-related questions, resolve payment concerns, and support reactivations. Through a consultative and results-driven approach, you’ll help ensure every customer feels supported, valued, and positioned for continued success. Essentially, to ensure you succeed in this role, you’re going to need… • Proven, hands-on experience in customer success, retention, sales, or similar relationship-management roles., • Native or professional fluency in Spanish, as you will be supporting our bilingual US B2B clients., • Experience with CRM software like Salesforce or Zowie, and proficiency in Google Suite., • Excellent persuasion and negotiation skills, with a natural talent for building strong, lasting B2B relationships, as well as winning back and retaining customers., • A proactive, problem-solving attitude and the ability to thrive as a collaborative team player., • Demonstrable success in organization and time management within a fast-paced environment. Salary Range: $40,000 - 50,000 base salary + quarterly bonus. The Booksy benefits we offer are: • Remote work with flexible work schedules. (We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in)., • Remote work with $50/month home phone/internet reimbursement., • Comprehensive health, dental, and vision coverage with UHC., • Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000., • FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus., • Accident/Hospital/Critical Illness voluntary plans available., • 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period., • PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over)., • 12 Holidays observed., • Parental Leave - 12 weeks of paid leave., • EAP (Employee Assistance Program)., • Voluntary Pet Insurance through Fetch., • Financial wellness tools through SoFi and Ladder., • Discounts via Perkspot., • Booksy benefit $50 per month to use on services in our app. A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic. Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. Our Diversity and Inclusion Commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you. ~ Booksy Team Kindly submit your application and CV in English to ensure it is successfully reviewed.

About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments. We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by Inc. as a ___ for three consecutive years—emphasizes transparency, ownership, and continuous mastery. About SpendHound: ___ is a software vendor intelligence platform recently launched by the research firm YipitData and used by 1,000+ companies around the world (See this___ from SpendHound’s Director of Product!) • SpendHound is the single source of truth for companies’ software vendors and includes:, • A comprehensive view of all software applications used with annual contract values, auto-renewal information, renewal dates, license counts, and more, • An invoice and contract management system for companies to store their invoices and contracts, • Renewal reminders through email and Slack so companies never miss upcoming software renewals, • Unlimited support from Procurement Experts to deliver price benchmarking insights and negotiation strategies for any upcoming renewals, • Companies use the SpendHound platform and Procurement Expert service to save time and money on their software renewals. Why You Should Apply NOW: • Be a part of a high-impact team building industry-defining B2B software and AI tools., • Competitive salary, equity, and benefits package., • Remote-friendly and flexible work culture. About The Role: At SpendHound, we are on a mission to help Finance and Procurement teams gain real-time visibility and control over their software costs. Our platform simplifies software spend tracking and provides actionable insights, delivering cost-savings to 1000+ companies around the world. We are building towards an agent-first approach to vendor selection and price benchmarking and are looking for an AI Product Manager to lead the development of new AI features on our roadmap. You will help define the product vision, collaborate with engineering and design teams, and work closely with customers to achieve this goal. This role is ideal for someone looking for a high degree of ownership and passionate about building tools that help business operate more effectively. As Our Product Manager, You Will: • Product Strategy & Vision: Define and drive the vision, strategy, and roadmap for SpendHound’s new AI features., • Market & User Research: Conduct user interviews, analyze customer feedback, and study market trends to identify opportunities for product enhancements., • Feature Development: Work closely with engineering, design, and procurement expert teams to build a world-class vendor intelligence platform., • Customer Advocacy: Act as the voice of the customer, ensuring product decisions align with real user needs and business objectives. You Are Likely To Succeed If: • Minimum 3+ years of experience in Product Management with 1+ years of experience building AI products., • Ability to work closely with engineers in a highly technical environment to deliver AI features., • Strong ability to translate customer pain points into impactful product features., • Comfortable analyzing data, doing error analysis, and using insights to guide product decisions., • Strong ability to work cross-functionally with engineering, design, and procurement expert teams., • Ability to thrive in a fast-paced, iterative environment and drive projects from concept to launch. Nice To Have: • Previous experience with working on B2B products., • Experience with Claude, Cursor, or similar AI coding tools., • Understanding of the software purchasing process within large organizations., • Familiarity with SQL, data visualization tools, or basic coding knowledge. What We Offer: Our compensation package includes comprehensive benefits, perks, and a competitive salary: • We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, wellness budget, learning reimbursement, and more!, • Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust. See more on our high-impact, high-opportunity work environment above! The annual base salary for this position is anticipated to be up to $180,000. In addition, the role includes a 10% variable bonus, bringing the estimated on-target earnings (OTE) to approximately $198,000. • The compensation package also includes equity. This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin, Miami, Denver, Mountain View, and Seattle. If the remote work is performed outside of these offices, income may be subject to New York State tax withholding. Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.

Accountant, Sr Draper, UT Experience level: Mid-senior Experience required: 3 Years Education level: All education level Job function: Legal Industry: Financial Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Job Description: Monitor and reconcile payment transactions of incoming and outgoing data within Bills internal database to ensure proper recording of the funds held by customers accounts as well as payment on BILLs credit products. Research exception items thoroughly and in a timely manner, and drive them to resolution in collaboration with bank reps, Payment Operations, Finance, Product and Dev teams Assist with audits and reporting needs as needed across the company and ensure internal controls are in accordance with SOX Perform regular closing activities such as journal entries and reconciliations Maintain operational reconciliation and exception procedures, addressing potential changes due to new products, systems, and improvements Actively look for opportunities to standardize processes / automate / eliminate nonvalue added activities and implement them for process improvements. Complete ad hoc analyses. Professional Experience/Background to be successful in this role: 3+ years of experience in accounting, reconciliation, or financial operations. Basic knowledge of GAAP and reconciliation best practices Experience with high-volume transaction matching in a financial services or payments environment Hands-on experience with Blackline Matching, SQL, or other reconciliation tools Proficiency in Excel (Pivot Tables, VLOOKUP, INDEX-MATCH, Power Query) and Alteryx Experience in banking or fintech preferred Competencies (Attributes needed to be successful in this role): Excellent organizational and communication skills Exceptional attention to detail Strong data analysis, investigative and problem-solving skills Must be a team player, energetic, detail-oriented and a self-starter Must be able to handle and prioritize multiple tasks simultaneously in a fast-paced environment Have the ability to think outside the box, work independently with general supervision, be a team player, and willing to contribute beyond the defined role to meet business needs as circumstances require Notes from Hiring Manager: Work Shift Hours: 95 PM MT Interview Process: Multiple (1 one-to-one interview, then 1 interview panel with a few of my team members) Team Size: Working directly with a team of 2 other accountants Special Software or Skills: Excel, Tableau, Starburst, Alteryx Additional Information: Open to Remote Hybrid Multi-Task Excellent organizational skills MUST HAVE: 3+ years of experience in accounting, reconciliation, or financial operations. Working knowledge of GAAP and reconciliation best practices Experience with high-volume transaction matching in a financial services or payments environment Hands-on experience with Blackline Matching, SQL, or other reconciliation tools Proficiency in Excel (Pivot Tables, VLOOKUP, INDEX-MATCH, Power Query) and Alteryx.

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We’re trusted by 20,000 leading organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. Our customers, who include researchers, marketers, HR teams, and nonprofits, rave about how fast and easy it is to use Tremendous. ___. Tremendous is profitable and growing without outside investors. Join us before our next offsite. About the role We’re looking for a Senior PM to join our new Prepaid Cards team. Prepaid cards are one of Tremendous's largest catalog categories, already processing millions of cards a year. We're expanding into new card types and new countries, and we need a PM to own it. You will * Own prepaid cards end-to-end. You’ll be the sole PM for our prepaid cards product area, including our US program that already processes millions of digital and physical cards annually. You’ll own the full cardholder journey, including issuance at scale, fraud prevention, and lifecycle management, while also launching new programs and product offerings. * Work across technical systems and partners. This is a technical product that requires close collaboration with banks, card networks (e.g. Visa, Mastercard), processors, and wallet providers (e.g. Apple Pay, Google Pay), as well as internal stakeholders including senior leaders. * Manage our product roadmap. You’ll be working with stakeholders to help figure out what to build and when. When things are unclear, you'll resolve the ambiguity for the team. * Frame up problems. You’ll be expected to explain what problems we are solving and why. This helps our engineers and designers understand how to solve those problems. * Conduct research and analysis. In order to frame those problems well, you’ll need to collect supporting evidence–from user interviews, market research, and competitive analysis. * Work with designers and engineers to devise solutions. PMs set requirements and then work with designers and engineers to select appropriate solutions. * Collaborate without meetings. Tremendous has an async, non-meeting culture. This can be tricky if you're used to doing PM work in meetings. * Persuade with a light touch. Not everyone will agree on priorities. It's the PM's job to drive decisions while keeping people in the process. * Report back on what’s working. Once we ship, you’ll be responsible for helping the team understand the impact of their work. You have * 6+ years building and shipping web applications as a designer, engineer, or product manager at tech companies. * 2+ years as a PM in startup environments (ideally growth-stage companies). * Experience with card products (prepaid, debit, credit, or similar). * Strong product intuition. You can look at a problem and see the right solution. * Strong design judgment and technical fluency. You hold your own with designers and engineers. * The ability to take a long-term strategy and a big feature backlog and translate that into roadmaps. * Outstanding written and verbal communication skills. We’re a documentation-first culture, and this role requires communicating effectively with senior stakeholders. * Comfortable making decisions without perfect information and moving work forward without being told to. * Genuine empathy for users and teammates. You want to understand their problems. What's cool about the role * You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. * Competitive pay and benefits. For this role, base salary ranges from $225,000 to $300,000. * We're a remote company. Work from wherever you want in the Americas. * Smart people and a great culture. See our ___.

We are seeking a highly motivated and experienced Senior Software Engineer to join our Keeper Connection Manager (KCM) team. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and play a critical role in expanding and architecting Keeper’s Connection Manager! About Keeper Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at ___. About the Role As a Senior Software Engineer on the Keeper Connection Manager (KCM) team, you will help design and build the next generation of secure remote access solutions used by enterprises worldwide. KCM is a privileged access management (PAM) tool that enables secure, credential-free connections to infrastructure. You’ll work on core backend components using C and C++, focusing on performance, reliability, and end-to-end security. The role requires deep experience with system-level development, secure communications, and real-time networking. Responsibilities • Design and implement core KCM features in C and C++ with a focus on security, scalability, and reliability, • Work with secure protocols and encrypted communication channels, • Optimize performance and resource consumption for real-time remote access services, • Contribute to the design and architecture of new KCM capabilities and integrations, • Participate in agile development cycles including sprint planning, estimation, and delivery, • Collaborate with infrastructure, DevOps, QA, and product teams to deliver high-impact solutions., • Maintain and extend unit, integration, and system-level tests to ensure code quality., • 7+ years of professional experience in C and C++ development, with systems-level programming experience., • 5+ years of experience in full-stack software development, including Java, JavaScript, and database technologies., • Strong knowledge of OS internals, networking, and multi-threaded application design., • Familiarity with secure protocols and technologies including SSH, RDP, VNC, and TLS., • Experience with cloud environments and DevOps tools., • Demonstrated experience with secure coding practices and encryption implementations., • Excellent analytical, communication, and teamwork skills., • Bachelor’s or Master’s degree in Computer Science, Engineering, or related discipline (or equivalent experience)., • Due to this role’s involvement in GovCloud, all applicants must be a U.S. Person (citizen or lawful permanent resident)., • Medical, Dental & Vision (Inclusive of domestic partnerships), • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life, • Voluntary Short/Long Term Disability Insurance, • 401k (Roth/Traditional), • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc), • Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins. A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact. If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply. Senior Product ManagerRemote (US) | Reports to: CTO About the RoleWe’re hiring a Senior Product Manager to lead AI‑powered performance management and agentic workflows embedded directly in the flow of work. You’ll shape product vision and execution for experiences that help managers and employees improve performance in real time. This role is highly cross‑functional and central to 15Five’s AI‑driven product strategy. • Performance management in the flow of work, • Agentic workflows in the flow of work, • Define and own the product vision for AI‑assisted performance and agentic workflows., • Build and execute a clear, outcome‑driven product strategy and roadmap., • Lead end‑to‑end product delivery across performance workflows, agentic systems, AI meeting assistance, and coaching., • Partner closely with Engineering and Design to deliver intuitive, low‑friction experiences., • Ensure alignment between core platform capabilities and in‑workflow AI surfaces across web, integrations, and agents., • Establish human‑in‑the‑loop safeguards, transparency, and trust in AI outputs., • Drive customer discovery through interviews, usability testing, and early‑adopter beta programs., • Translate insights into rapid iteration and continuous improvement., • Define and own product success metrics, including adoption, engagement, and impact., • Collaborate with GTM, Support, and Customer teams to ensure strong delivery and enablement., • 5+ years of product management experience building complex B2B SaaS products., • Proven ability to lead both 0→1 and scaled (1→N) product initiatives., • Experience shipping AI‑powered products, including LLM‑based or agentic systems., • Strong understanding of prompt design, AI evaluation, human‑in‑the‑loop systems, and quality measurement., • Experience partnering closely with engineering teams in highly technical product areas., • Experience building integrations for Slack, Microsoft Teams, or other flow‑of‑work tools., • Strong product judgment, user empathy, and ability to drive adoption and behavior change., • Data‑driven mindset with experience defining KPIs and measuring impact. For more information see:Our Mission, Vision, & Values -___Our People and Culture - Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for! 15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers. The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Dagster Labs, our mission is simple but ambitious: to empower every organization to build a productive, scalable data platform. We’re the brains behind Dagster, the open-source tool developers love, Dagster+, our managed cloud, and Compass—our first AI product, which brings exploratory data analysis into Slack with governed context. From scrappy startups to global enterprises, thousands of teams trust us to power the data behind their analytics, machine learning, and AI breakthroughs. We believe the AI era runs on reliable, high-quality data. That’s why we make data platforms easier to test, easier to understand, and actually enjoyable to use. Dagster is quickly becoming the backbone of how the world builds intelligent systems, and the best AI companies are built on top of Dagster. We’re a small, well-funded team with big energy and a track record of shipping software people rave about. We aim high and work as a team, holding ourselves to the highest standards and trusting eachother to deliver. We care about how we work together: no egos, no drama, just a lot of curiosity and a drive to make something meaningful. If you want to help shape the future of data and AI and have fun doing it, come build with us. We’re hiring a Product Manager to drive Enterprise Readiness and help complex organizations—from F500 to foundation model labs—succeed with Dagster+. This team’s mission is to make Dagster easier to adopt, expand, and operate in complex organizations. You’ll own a cross-cutting roadmap that scales enterprise adoption by strengthening the platform foundations customers depend on, making Dagster+ reliable and easy to operate at scale, and turning recurring deal blockers into durable platform capabilities. This role sits at the intersection of product, engineering, design, and customer-facing teams. You will spend time with customers and the field every week, translate real needs into crisp product bets, and ship improvements that make Dagster feel “enterprise-ready” without losing our developer-first DNA. This is a full-time position offering competitive salary, equity, and benefits. We are a distributed team with offices in San Francisco, New York, and Minneapolis. We’re open to hiring fully remote candidates who are currently authorized to work within the United States. We offer flexible remote work options so you can choose the environment that makes you most productive—whether that’s your home or a coworking space. Dagster Labs fosters a collaborative, remote-first culture, ensuring you have all the tools and support needed to thrive, no matter where you are. • Own the Enterprise Readiness roadmap and drive end-to-end execution from discovery → delivery → rollout., • Collaborate closely with engineering and design to scope work, make tradeoffs, and ship high-quality features., • Meet with customers regularly and run design partnerships to validate problems, solutions, and rollout plans., • Partner with Sales, Sales Engineering, Customer Success, and Partnerships to turn deal needs into clear product priorities and roadmap decisions., • Own outcomes for enterprise adoption themes (e.g., roles and identities, platform ops & observability, key integrations, scaling) and define metrics to measure impact., • Own the go-to-market for your area (positioning, messaging, enablement, rollout comms), with support from marketing. You’ll lead cross-cutting work that makes Dagster enterprise-ready, such as: • Operating Dagster+ at scale: multi tenancy experience, platform health, runtime signals, and operational workflows., • Usage visibility and controls: helping customers understand and manage usage effectively., • Enterprise integrations: targeted integrations that unblock enterprise-grade adoption (e.g., major cloud/data platforms)., • GTM for enterprise features: clear positioning, enablement, and predictable rollout communication, with support from marketing., • 5+ years of product management experience building B2B SaaS products., • Proven ownership of a major product area from strategy → roadmap → delivery → adoption., • Ability to translate customer needs into a clear product strategy and prioritization, and communicate tradeoffs clearly., • Strong technical fluency. You can partner deeply with engineering on APIs, systems tradeoffs, and rollout plans., • Strong cross-functional leadership. You can align engineering, design, and customer-facing teams and drive decisions in ambiguous areas., • Experience owning go-to-market for a product area (positioning, messaging, enablement, launch comms), while partnering with marketing for production/distribution., • Excellent written communication and sound judgment., • Experience at a high-growth SaaS startup., • Experience building products for enterprise customers (e.g., security, admin, reliability, scale, or integrations)., • Background in developer tools or data infrastructure., • Familiarity with major cloud and data platforms (e.g., Azure, Databricks)., • Prior experience in a technical role (engineering, solutions engineering, or developer success). We are committed to building an inclusive team and an open-source community where no one feels out of place. We know that teams with diverse backgrounds state their assumptions more explicitly, think more rigorously, and build better software. Plus it's more fun and interesting to work with a wide variety of perspectives. You should apply to work at Dagster Labs if you want to work in, and help to build and strengthen, a high-performing software development environment where people of all backgrounds are welcome. The estimated cash salary for this role is $160,000-$195,000. • ___, a guide to the problems we solve and the philosophy driving our approach, • Software-Defined Assets ___, ___, and ___, • ___ blog post & video playlist

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: * Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. * Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. * Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. * ___ Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years * ___: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. * ___: See why we are consistently recognized on Fortune's Best Workplaces lists. * Connect with Us on Socials: ___ - follow us for company updates, employee stories, and career news. Job Summary: As a Senior Enterprise Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture. This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP. More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely. We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS. What you’ll do: * Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success * Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth * Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress * Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans * Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction * Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies * Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business What you’ll bring: * Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required) * 5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs. (Required) * 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value. (Required) * Proven success managing complex enterprise relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments. * Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation. * Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact. * Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting. * Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers. How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your ___. * Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. * Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. * Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. * Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. * Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. * Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $190,000 - $234,700 Tier 2: $171,000 - $211,300 Tier 3: $152,000 - $187,700 You can view which tier applies to where you plan to work___. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale. The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster. The Senior Director of Product Marketing – AI for Testing & Resilience and AI for Cost & Optimization is a senior leadership role responsible for one of Harness’s largest and fastest-growing businesses, driving tens of millions of dollars in pipeline and revenue. You will operate as both a people leader and a hands-on product marketing leader, managing a team of PMMs while also serving as the individual contributor owner for key flagship products. This role reports to the Chief Marketing Officer and partners closely with Product, Sales, Analyst Relations, and executive leadership across the company. This is a build-and-evolve role, not a maintenance role. You will help shape how product marketing operates as Harness continues to scale its AI-native platform. • Define and evolve the positioning and narrative for AI for Testing & Resilience and AI for Cost & Optimization, • Establish clear “why we win” messaging across products, personas, and buying motions, • Influence roadmap prioritization, launch sequencing, and go-to-market strategy, • Ensure alignment across product, sales, marketing, and executive leadership As an IC, you will directly own product marketing for: • Chaos Engineering, • AI SRE, • AI Test Automation This includes: • Positioning and messaging, • Go-to-market strategy and launches, • Competitive differentiation, • Sales enablement and field readiness, • Customer proof points, demos, and case studies You are expected to be a subject-matter expert and a trusted voice internally and externally. • Manage and develop a team of PMMs across:, • Feature Management & Experimentation (FME), • Software Engineering Insights (SEI), • Cloud Cost Management (CCM), • Set priorities, coach performance, and raise the bar on PMM craft and impact, • Ensure consistency and cohesion across narratives, launches, and GTM execution, • Scale the team and operating model as the business grows, • Drive pipeline creation, expansion, and competitive displacement across owned value drivers, • Partner closely with Sales, Solutions Engineering, and Field Marketing, • Ensure launches translate into adoption, usage, and revenue, • Treat content, demos, and events as revenue-driving assets, • Serve as a public-facing leader through customer conversations, events, and thought leadership, • Partner closely with Analyst Relations on narrative development and briefings, • 12+ years of experience in product marketing, with senior leadership experience in B2B SaaS, • Proven ability to own large product portfolios or company-level value drivers, • Comfortable operating as both a people manager and an individual contributor, • Strong executive-ready communication and storytelling skills, • Deep empathy for technical buyers (SREs, DevOps, Platform, FinOps, and Engineering leaders), • Experience driving GTM strategy tied directly to pipeline and revenue outcomes, • Highly organized, opinionated, and execution-focused Nice to have • Experience with DevOps platforms, cloud infrastructure, reliability engineering, or FinOps, • Background in AI-native or data-driven products, • Experience partnering with Analyst Relations and executive stakeholders, • Remote within the U.S or Hybrid from one of our U.S offices (San Francisco, Dallas, Chicago, Boston, NYC), • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Flexible work schedule, • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Monthly, quarterly, and annual social and team building events, • Monthly internet reimbursement The anticipated base salary range for this position is between $230,000 and $255,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: ___. Pay transparency$230,000—$255,000 USD All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at , or you can contact your local law enforcement agency.

ABOUT THE TEAM Adaptive ML is a frontier AI startup building a Reinforcement Learning Operations (RLOps) platform that enables enterprises to specialise and deploy LLMs into production with measurable impact. We provide the core infrastructure to tune, evaluate, and serve specialised models at scale — pioneering task-specific LLM development and running production-ready workflows that serve millions of requests while optimising for both cost and performance across distributed systems. Our tightly-knit team was previously involved in the creation of state-of-the-art open-access large language models. We raised a $20M seed led by Index Ventures and ICONIQ in early 2024, and we’re already live in production with customers including Manulife, AT&T, and Deloitte, across travel and financial services — with much more to be announced soon. ABOUT THE ROLE We’re looking for a Customer Success Engineer to be the technical backbone of our customer relationships — from the first technical conversation through to long-term production success. Based in New York City, you’ll operate across the full customer lifecycle: deep enough technically to win enterprise deals in pre-sales, and commercially minded enough to grow and retain the accounts you help land. The best people in this kind of role run rigorous discovery, design architectures that solve real business problems, and earn the kind of trust that makes customers come back for every major decision. You won’t just hand off after a deal closes. You’ll stay embedded: owning deployment success, driving adoption, and becoming the trusted technical advisor your customers rely on in production. The role suits someone who has operated at the intersection of Solutions Engineering and Customer Success before, or a strong Solutions Architect ready to own the full arc of customer value. WHAT YOU’LL DO Pre-Sales * Lead customer-facing workload planning — understanding model usage patterns, expected throughput, and infrastructure constraints to scope solutions accurately from day one. * Own solution architecture in the sales cycle: infra selection, TCO calculation, and performance benchmarking tailored to each prospect’s environment and LLM workloads. * Design and deliver compelling technical demos and proof-of-concept implementations that map Adaptive ML’s capabilities directly to customer pain points and existing infrastructure. * Respond to technical evaluations, RFPs, and security reviews; go deep with engineering and data science counterparts on architecture decisions and integration requirements. * Partner with Account Executives to shape deal strategy, accelerate procurement timelines, and remove technical blockers standing between a prospect and a signed contract. Post-Sales * Own technical onboarding end-to-end — designing integration architectures, working directly with customer engineering teams, and driving time-to-first-value. * Support and continuously optimise live deployments: cost optimisation, performance tuning, and workload expansion across multi-geo and multi-team customer environments. * Be the escalation point for production issues — investigating and debugging problems spanning k8s deployments, Helm configurations, model serving infrastructure, and distributed systems. * Drive workload expansion proactively: surface new use cases, additional model workflows, and untapped product capabilities that create value across your account portfolio. * Conduct regular technical and business reviews with customer stakeholders, translating infrastructure metrics into business impact and building the case for renewal and growth. Internal & Cross-Functional * Build reusable technical assets — reference architectures, integration guides, runbooks, and demo environments — that scale knowledge and accelerate future deals. * Act as the voice of the customer internally: channel field insights directly to Product and Engineering to shape the roadmap and prioritisation. * Contribute to infra sizing and workload planning discussions alongside Solutions and DevOps colleagues, with particular focus on the NA region (NYC/Toronto coverage). YOUR (IDEAL) BACKGROUND We encourage candidates to apply even if their experience doesn’t match every point below. Experience * 3–6+ years in a customer-facing technical role — Solutions Engineer, Solutions Architect, Customer Success Engineer, or Technical Account Manager — ideally in B2B SaaS, cloud, or infrastructure. * Proven ability to operate across both pre-sales and post-sales: you’re as comfortable running a technical architecture review for a VP of Engineering as you are debugging a production incident with a DevOps team. * Track record with enterprise customers in complex technical environments — multi-stakeholder deals, long sales cycles, and durable post-sale technical relationships. * Demonstrable outcomes: successful deployments, adoption growth, expansion revenue, or strong renewal rates. You own the result, not just the activity. * Experience at a fast-growth or early-stage company is a strong plus — you know what it takes to build things from scratch under pressure. Technical Skills * Strong infrastructure instincts: you can confidently size GPU and storage requirements, reason about TCO trade-offs, and produce architecture diagrams that a CTO would trust. * Skilled at architecture design — you can whiteboard a solution live, document it clearly, and defend design decisions with technical rigour. * Hands-on with Kubernetes (k8s): you can investigate deployment issues, read and edit Helm charts, and navigate distributed systems problems in production environments. * Python proficiency — enough to build proof-of-concepts, write integration scripts, and benchmark model performance against real customer workloads. * Familiarity with ML infrastructure concepts: model serving, LLM fine-tuning, inference optimisation, and the operational realities of running models at scale is a strong plus. * Comfortable working alongside DevOps and SRE teams; you understand their tooling, constraints, and language. The Right Profile * You ask sharp discovery questions, design clean solutions, and earn trust through genuine expertise rather than commercial polish. * Strong communicator across audiences — you can simplify a complex distributed architecture for a CFO and go deep on inference latency with a staff ML engineer in the same afternoon. * You own outcomes. In fast-moving, ambiguous environments you figure out what matters and act — you don’t wait for a brief. * Genuine curiosity about generative AI and LLMs. The technology you’re selling and supporting moves fast; intellectual interest in the space makes a real difference. * Based in New York City, comfortable in the NA time zone for customer-facing coverage. BENEFITS * Comprehensive medical (health, dental, and vision) insurance. * 401(k) plan with 4% matching. * Unlimited PTO — we strongly encourage at least 5 weeks each year. * Mental health, wellness, and personal development stipends. * Visa sponsorship available if required.

At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future. Product Director Do you want to build information technology that is used operationally in major conflicts around the world? Use your Product Leadership experience to make a difference in achieving USG non-kinetic policy objectives overseas. The Pulse Suite of products is the industry-leading technology for conducting information and psychological operations to advance USG mission globally. Known for being the software that Delivers in times of crisis, conflict, and competition, the Pulse Suite includes technology for: • Outreach to target audiences around the world on the devices they already use, • Planning tools that transform opportunity into action, • Identifying opportunities to take control of the message when adversaries are attempting to control the narrative space The Pulse Suite is built on a state-of-the-art agentic AI platform. Teams are putting the latest technology advancements to work on mission objectives in an AI system that is action-oriented, trustworthy, and human-in-the-loop. We want to hear from you if you are: • A leader in exceptional product tradecraft, experienced in managing strong product managers and UX designers, • Able to coach product tradecraft and create value through investing in the skill sets of others on your team, • A builder, passionate about the craft of creating exceptional products and applying “just now available” technologies to solve enduring customer problems, • A strategist, able to isolate the problem that must be solved to create exceptional value for customers and improve our competitive positioning, • Grounded in military or intelligence culture and acquisition cycles through either prior service, or work on military or intel products This is a fully remote position with flexibility to manage your day around collaboration with your team. DC location is preferred but not required. Some travel (10-20%) will be required to interface with our customers and Two Six employees collaborating on cleared programs. What you will do: • Manage and coach product manager and UX designer direct reports, continuing to recruit and manage the hiring process to retain a team of top-caliber talent, • Work with your team, customers, stakeholders, and the content team to crystalize and communicate a product portfolio vision and strategy inside and outside the company, • Collaborate with sales, growth, and other go-to-market teams to understand our competitive landscape and positioning, and identify key product investments to sustain and grow market dominance for our category, • Collaborate with your cross-functional leadership team and company executives to create the best possible environment for teams to succeed, • Provide top-down direction while also taking bottom-up feedback and recommendations, • Achieve key product objectives including authority to operate on classified systems, • Be a leading example of the product operating model and product best practices, and drive change towards a user-centered culture across the company where this can thrive, • This leadership position is expected to innovate alongside teams, filling gaps where necessary. It’s an ideal mix for leaders who still want to remain builders., • Be open and flexible to jump in where help is needed What you will need (basic qualifications): • Experience creating products for government users, particularly in environments with limitations on technology access, • Experience with information operations, intelligence, or targeting missions and markets, • Experience with agentic AI, generative AI, natural language processing, large language models or advanced analytics, particularly deployed in production environments at scale, • Experience with B2B products with a heavy product support component or consulting practice, • Interest in supporting US government missions to counter foreign adversary and non-state actor propaganda and disinformation Clearance Requirement: Eligibility to obtain government clearance if required/needed. #LI-JS #LI-JB1 Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development. The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements. Salary Range $178,900 - $268,500 USD Looking for other great opportunities? Check out ___ for all our Company’s current openings! Ready to make the first move towards growing your career? If so, check out the ___! This will give you step-by-step directions on applying, what to expect during the application process, information about our rich benefits and perks along with our most frequently asked questions. If you are undecided and would like to learn more about us and how we are contributing to essential missions, check out our ___ page! We share information about the tech world around us and how we are making an impact! Still have questions, no worries! You can reach us at ___. We are happy to connect and cover the information needed to assist you in reaching your next career milestone. Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to ___. Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Additionally, please be advised that this business uses E-Verify in its hiring practices. By submitting the following application, I hereby certify that to the best of my knowledge, the information provided is true and accurate.

Life360's mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 96 million monthly active users (MAU), as of January 2026 across more than 180 countries. Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). We are proud to share that Ad Age named Life360 one of the Top 25 Hottest Brands of 2025. Life360 has more than 500 (and growing!) remote-first employees and has recently announced the acquisition of Nativo, an advertising technology company specializing in native advertising. For more information, please visit ___. Candidates must be based in Chicago. We are seeking a Client Success Manager, in our fast-growing team. Client Success Managers are an integral part of the Sales organization and provide the foundation for rapid growth and client retention. They work closely with brand and agency clients to determine how we can best serve their needs, capture the attention of consumers and create innovative and compelling native advertising campaigns that deliver results. Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention • Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy, • Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics, • Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships, • Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients, • Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations, • Assist with the development of strategy of pre-sale plans for renewal account, • Accurately identify, replicate, and document product and process enhancements, • Develop a thorough understanding of internal process, team member responsibilities,and internal timelines so services can be accurately and effectively given to clients 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, adtech, or other media property • Interest in strategizing with and presenting to clients/agencies and building Sales skills, • Experience with analyzing data sets to extract meaningful insights and drive informed decision-making, • Exposure/usage and understanding of the digital media ecosystem and advertising technologies, • Demonstrated ability to cultivate deep relationships with clients, • Resourceful, quick-witted, and able to effectively troubleshoot internally and externally, • Ability to work in fast-paced, ever changing environments, • Knowledge of and experience with creative design, messaging, and marketing to brand KPIs • Ability to manage and prioritize multiple projects simultaneously, • Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics • Comfort with Google Drive, Excel, and PowerPoint a must, • Excellent written communication and presentation skills, • BA/BS required As an early member of the newly integrated advertising team from Life360 and Nativo, you will have agency to shape how our platform evolves to address the outcomes advertisers are seeking. You will also be a passionate advocate for improving everyday family life and the role that brands can play to reduce friction and deliver value. You must possess an entrepreneurial, client-centric mindset that will foster market responsiveness as agency client needs shift. Your responsibilities will include driving the growth of existing business, identifying and cultivating new opportunities, meeting and exceeding quotas, as well as ensuring smooth cross-team collaboration to deliver client outcomes. Your responsibilities will include driving the growth of existing business with the help of our broader team, identifying and cultivating new opportunities, while managing quotas and budgets. We are seeking a highly qualified candidate with a demonstrated track record of success in driving revenue in the agency channel, with a strong ability to establish and maintain strategic relationships with key accounts. The US-based salary range for this position is $94,000- $109,500. We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package will also include quarterly bonuses based on target achievement, equity and a wide range of medical, dental, vision, financial, and other benefits. • Competitive pay and benefits, • Medical, dental, vision, life and disability insurance plans (100% paid for employees), • 401(k) plan with company matching program, • Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being, • Flexible PTO, 13 company wide days off throughout the year, • Winter and Summer Week-long Synchronized Company Shutdowns, • Learning & Development programs, • Equipment, tools, and reimbursement support for a productive remote environment, • Free Life360 Platinum Membership for your preferred circle, • Free Tile Products Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference • Be a Good Person - We have a team of high integrity people you can trust., • Be Direct With Respect - We communicate directly, even when it’s hard., • Members Before Metrics - We focus on building an exceptional experience for families., • High Intensity, High Impact - We do whatever it takes to get the job done. We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work. We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview Amwell is a “Customer First” organization and in 2022 we launched & introduced Amwell’s first Customer Success team, spanning all business verticals and products. We are looking for an experienced, passionate Customer Success Manager (CSM) with excellent relationship building & project management skills to join the team. Using primarily digital customer success methodologies, CSMs also leverage deep customer relationships, industry knowledge, key data insights, and a broad understanding of Amwell’s products and processes to drive increased satisfaction, adoption, and customer retention throughout the customer lifecycle CSMs serve in a hypercare capacity for at-risk or escalated customer situations requiring intensive, focused attention, to: · Proactively identify solutions & overcome barriers to satisfaction · Help them to maximize the benefits of their Amwell product portfolio · Work with them to define, track and achieve goals & KPIs · Achieve greater product adoption & utilization · Advocate to ensure that all departments within Amwell are aligned to meet their needs · Strengthen long-term relationships, by building trust and loyalty. Core Responsibilities HyperCare Customer Success Management · Provide temporary enhanced, high-touch customer success management to at-risk or escalated customers · Develop and implement targeted intervention plans for escalated customers to address their specific challenges · Once customers are successfully de-escalated, transition them back to standard digital customer success processes · Flexibly support and/or move between multiple hypercare assignments as customer needs evolve Digital Customer Success Management · Utilize primarily digital methodologies, including a queue based approach, to efficiently guide customers through the customer lifecycle from adoption to proficiency · Leverage automation, digital communications, and data-driven insights to proactively monitor customer health · Scale customer success activities across multiple accounts simultaneously using digital tools and processes · Proactively build strong relationships with customer contacts at each level of the customer organization throughout the entire partnership · Understand and help measure customers’ business goals and KPIs to develop tailored proactive outreach as appropriate, including provider engagement, product consulting, use case optimization and proactive monitoring of support issues · Collaborate closely with Sales to identify expansion opportunities in support of account growth · Leverage expert knowledge of Amwell’s software and hardware products to help customers get the most from their contracted products, including advising customers on best practices & news, clinical workflows (where applicable), consulting on configuration options, partnering with them on reporting needs reflecting their KPIs and communicating product features & functionality that benefit the customer’s business · Proactively engage with providers, program managers and other customer stakeholders to understand pain points and best practices, provide training at scale where needed, and gather feedback on Amwell’s products · Manage basic platform or program configuration needs & updates · Be a champion for documentation and alignment across internal & external stakeholders, a true customer-facing advocate with the skills and passion of a project manager · Maintain internal CRM (Gainsight) to track customer health and activity, proactively identify trends & potential risks, and to provide greater visibility to the internal organization about the customer and their needs · Manage support ticket escalations with urgency – owning internal & external coordination and messaging and develop remediation plans for at-risk customers · In general, work cross-functionally with Sales, Customer Support, Product & Engineering, and Professional Services to drive a successful overall customer relationship Travel Requirements: Limited Qualifications · A bachelor’s degree or equivalent · 4+ years of relevant experience in customer success in a SaaS environment · US based requirement given the need to access PHI · Experience working in healthcare technology and/or operations · A ‘customer first’ mindset and passion for delivering a delightful customer experience · Comfortable understanding and explaining software products to diverse audiences · High level of verbal and written communication skills · Excellent time management and project management skills · Experience at a high growth company with distributed operations · High energy level, enthusiastic, and eager to do what is necessary to be successful · Gainsight and Salesforce proficiency preferred Do Well. Live Well. At Amwell. Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day. Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members. We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are. Benefits • Flexible Personal Time Off (Vacation time), • 401K match, • Competitive healthcare, dental and vision insurance plans, • Paid Parental Leave (Maternity and Paternity leave), • Employee Stock Purchase Program, • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program, • Free Subscription to the Calm App, • Tuition Assistance Program, • Pet Insurance Salaried, Exempt Roles The typical base salary range for this position is $93,690 - $114,510. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation. Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed. Privacy Notice

About Niche Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply. Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally. About The Role We are currently recruiting for this role in Argentina and Brazil only. We will not be considering US based candidates at this time. All interviews are being held remotely. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. Only applications/resumes written in English will be accepted. We are looking for an experienced, proactive, and systematic Senior Site Reliability Engineer to join the SRE team at Niche. As a Senior SRE, you will take ownership of reliability outcomes for critical services, lead incident response efforts, and mentor team members while driving improvements across our platform. You will architect scalable solutions, champion reliability best practices, and influence technical decisions across the engineering organization. Engineering focus will be placed on distributed systems, automation, observability, and cloud infrastructure across AWS and GCP environments. You will lead 24/7 on call rotations, drive incident resolution, and help shape the reliability culture that serves millions of users researching schools and colleges. What You Will Do • Own and architect cloud infrastructure across AWS and GCP, including EC2, EKS/Kubernetes, RDS, ElastiCache, S3, and networking components (VPCs, load balancers, DNS), driving improvements that increase reliability and reduce operational burden, • Lead the design and implementation of secrets management strategies using Hashicorp Vault and other tools, establishing organizational standards for secure configuration management, • Architect and evolve infrastructure-as-code practices using Terraform, driving adoption of patterns that improve consistency and reduce deployment risk, • Design and optimize deployment pipelines and CI/CD systems, troubleshoot complex deployment failures with Git and FluxCD, and establish best practices for safe, reliable releases, • Support database operations including migrations and performance tuning, • Own Kafka clusters and message queue systems, including architecture decisions, capacity planning, and troubleshooting complex processing issues, • Participate in 24/7 oncall rotations, responding to alerts, triaging incidents, and coordinating with development teams to resolve production issues, • Design and implement monitoring, alerting, and observability strategies using Prometheus, Grafana, Sumo Logic, and related tools, establishing organizational standards that catch issues before customers notice them, • Define and own Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for critical services, balancing business needs with engineering resources, • Lead blameless post-mortems, write comprehensive incident analyses that teach others, and drive systemic improvements that prevent entire classes of incidents, • Champion access controls, IAM policies, and security configurations across cloud environments, ensuring infrastructure meets compliance and security requirements, • Identify and eliminate systemic sources of operational toil by designing automation, building self-service tooling, and improving developer workflows that scale the team's impact, • Lead AI-assisted automation initiatives to streamline SRE processes, implementing solutions that reduce toil and improve incident response, • Partner with product development teams as the reliability subject matter expert, providing architecture guidance, production readiness reviews, and proactive capacity planning, • Mentor and coach SRE team members, helping them develop technical skills and operational judgment through pairing, code review, and incident response shadowing, • Lead knowledge sharing initiatives, demos, and cross-team collaboration to elevate reliability culture and operational excellence across the engineering organization During the First Month: • Learn about Niche by meeting with various team members to learn more about our company through our Onboarding meetings, • Shadow SRE team members to learn about our tech stack (AWS, GCP, Kubernetes, Terraform, Vault), the products we support, and our development standards, • Gain access to production systems, observability tools, and documentation, • Begin contributing to bug fixes, documentation improvements, and small infrastructure tasks for initial exposure and impact Within 3 Months: • Gain familiarity with our platform's underlying application stacks, deployment processes, and software development lifecycle, • Collaborate with SRE team members to implement new features and improvements within our infrastructure, • Participate in code reviews and provide constructive feedback on infrastructure changes, • Have the skills and knowledge to help analyze and resolve production issues, becoming a participant in oncall rotations, • Begin partnering with product development teams to provide platform reliability guidance Within 6 Months: • Continue gaining exposure to critical subsystems including databases, data automation, Kafka, task orchestration, and observability platforms, • Be an advocate for reliability standards within your product team partnerships, empowering developers to move faster with confidence, • Contribute to automation initiatives that reduce operational toil and improve team efficiency, • Support compliance efforts by maintaining security controls and contributing to audit evidence collection Within 12 Months: • Confidently troubleshoot and resolve complex production issues across our distributed systems, • Identify areas for improvement in our infrastructure, research best practices, and make recommendations to the team, • Use your growing knowledge of our applications to help developers implement changes that increase reliability, • Contribute to defining SLIs and SLOs for services and help establish observability coverage, • Practice and help define what it means to be an SRE at Niche What We Are Looking For * Required: • 5+ years experience with cloud platforms (AWS or GCP) and container orchestration systems (Kubernetes/Docker), • Experience with cloud networking concepts and services including VPCs, subnets, security groups, NAT gateways, VPC peering, load balancers, and DNS management (Route 53, Cloud DNS), • Strong programming skills in one or more languages (Python, Go, Bash) with demonstrated ability to build automation and tooling, • Advanced experience with Infrastructure as Code tools (Terraform, Helm, Ansible) including module design and organizational standards, • Deep understanding of Linux systems administration and networking fundamentals (TCP/IP, DNS, load balancing, distributed systems), • Experience with SQL databases (PostgreSQL, MySQL, or SQL Server) including performance tuning and capacity planning, • Experience designing and operating CI/CD pipelines for reliable software delivery, • Track record of leading incident response and driving complex issues to resolution, • Demonstrated ability to mentor engineers and contribute to team technical growth, • Excellent collaboration and communication skills, with ability to influence technical decisions across teams Preferred: • Experience designing and implementing observability strategies using Prometheus, Grafana, Datadog, Sumo Logic, or similar platforms, • Deep understanding of SRE principles including SLIs, SLOs, error budgets, toil reduction, and reliability engineering practices, • Experience operating message queue systems (Kafka, RabbitMQ, or similar) at scale, • Experience with secrets management tools (HashiCorp Vault, AWS Secrets Manager) including design of organizational policies, • Experience with cloud systems infrastructure design, capacity planning, and cost optimization, • Interest in leveraging AI and automation tooling (such as MCP servers, agentic workflows, or LLM-assisted operations) to streamline SRE responsibilities, • Bachelor's degree in Computer Science, a related field, or equivalent experience Interview Process Candidate experience is a top priority for our talent and hiring teams. We believe in providing a transparent, authentic and comprehensive interview process where you have the opportunity to learn about us while we get to know you and your experience. The interview process is outlined here: * Phone Screen with Talent Acquisition Partner - 30 Minutes * Video Interview with Hiring Manager - 45 Minutes * Team Interview - 45-60 Minutes * Leadership Interview - 30 Minutes We are currently recruiting for this role in Argentina and Brazil only. We will not be considering US based candidates at this time. All interviews are being held remotely. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. Only applications/resumes written in English will be accepted. All interviews are being held remotely. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

The New Republic is looking for a talented and creative front-end developer who obsesses over the needs of users and who can craft elegant, polished designs that will improve user experience—and encourage user interaction—on all platforms and devices, optimizing for SEO at every turn to attract new readers and satisfy our loyal ones. The front-end developer will identify, design, and build editorial templates, as well as manage third-party systems associated with the advertising and marketing products. You bring strong product instincts and enjoy proposing improvements—from new interactive storytelling forms to new editorial tools—and possess a pixel-perfect attention to detail. You must be committed to collegiality and excellence in everything you do. This is a full-time position and is currently fully remote; however, there are occasional mandatory meetings in New York City throughout the year. ROLES AND RESPONSIBILITIES • Work closely with the art director, digital director, senior developer, and back-end developers to launch new and elegant products (and to improve existing ones), while prioritizing multiple feature requests and product bugs., • Execute design guidelines that are ADA and WCAG compliant to ensure consistent good user experiences across platforms for all readers., • Strong CSS skills, including modern SCSS with nesting and a component-based approach., • Collaborate with editorial and business departments to distill broad feature objectives and loosely defined requests into clearly scoped, production-ready technical solutions for mobile, tablet, and desktop., • Partner with the Interim Publisher, CFO, and legal stakeholders to implement front-end privacy controls and consent mechanisms in accordance with jurisdiction-specific requirements provided by the Interim Publisher., • Define product goals, map user flows and prototype interactions, and oversee the building process., • Develop quality product prototypes., • Partner closely with the lead developer on architecture, implementation, and code quality., • Collaborate with the digital director, senior developer, and back-end developers to produce designs with clean, performant, maintainable code., • Keep tabs on best practices and trends in digital media to inform future projects to grow TNR’s audience., • Communicate regularly with the product manager on project status, needs, and milestones., • Implement and maintain analytics and tagging integrations (GTM, GA4, and third-party tools)., • Contribute to daily code reviews., • Document technical builds, fixes, and debugging on projects that you lead or to which you contribute. HOW WE BUILD • LLM model assisted development for rapid iteration with strong engineering judgment, • Code reviews and automated checks as the source of truth, • Performance, accessibility, and SEO are first-class concerns, • We’re actively modernizing our stack and want someone excited to help lead that evolution QUALIFICATIONS • Demonstrated experience utilizing React and Javascript, • 3+ years experience with front-end development, • Media experience preferred, • Experience creating and optimizing mobile web applications, • Experience optimizing for SEO, • Experience improving performance and Core Web Vitals., • Familiarity with analytical and diagnostic tools for web performance, • Ability to communicate technical issues to a nontechnical staff, • Ability to meet tight deadlines in a fast-paced editorial environment, • Ability to handle multiple short- and long-term projects simultaneously To apply, please submit your résumé and a cover letter explaining why you’re right for this job. Please include links to your work at other publications. TNR offers a competitive salary and excellent benefits. The position is covered by the collective-bargaining agreement between The New Republic and the NewsGuild of New York, CWA Local 31003, AFL-CIO. The New Republic is committed to diversity and encourages members of underrepresented communities to apply, including women, LGBTQ people, people of color, people with criminal records, veterans, and people with disabilities.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As an Engineering Manager for the Authentication Experience team, you will lead and empower a strong development team that owns the overall experience that surrounds signing in to and unlocking 1Password. This is the first point of entry into the 1Password apps across the board. Our focus is on integrating tightly with our authentication stack to make this a seamless and delightful experience for our customers, which include both business and consumer end users. You will be responsible for tactical execution by the team, helping to coordinate activities such as cycle planning, design reviews, and project planning. You will also be responsible for hiring and coaching world-class talent for your team. An ever-increasing number of individuals, families, and businesses are using 1Password every day, and 1Password needs to scale accordingly. Come help us make it easier than ever for those people to get started! This is a remote opportunity within Canada and the US. What we're looking for: * You have +3 years experience in a role where you were responsible for managing a team of software engineers and everything that comes with it. * You have significant hands-on development experience (preferably in the app space) and have engineered your way out of many complex, unscoped problems. Having lived the life of a senior developer before, you leverage your own experience to coach and train up the developers on your team. * You have 1+ years of experience working in the authentication and identity domain. * You have an understanding of authentication standards and protocols (OAuth 2.0, OpenID Connect, SAML, WebAuthn, passkeys, MFA). * You have successfully coordinated and delivered large scale projects before that touched multiple areas of the business, product, or underlying architecture. * The ability to create and maintain a positive, healthy team environment in which everyone is supported, encouraged, and meaningfully challenged to do great work. You motivate and inspire others. After meeting with you, people get back to their job with more energy. You are a force of positivity and lift people up when they need it. * You enjoy having the freedom and responsibility to make final decisions on most everything for your team. Handling tough problems gives you energy and you can make the hard decisions even when there isn’t much information to go on. * You are someone who is ready to roll up their sleeves and get to work themselves on technical challenges. * You are capable of driving the delivery of projects, and creating roadmaps for future work. Bonus points for: * Experience managing remote and distributed teams. * User experience/design background. * Experience with Kotlin, Swift, Rust, JavaScript, Go, or related languages. What you can expect: * Manage engineers and develop engineering leads. Foster an environment of innovation, execution, and collaboration. * Work to scope and plan key deliverables for projects and initiatives with the team. * Drive execution with an emphasis on iterations and deliverables, quality, velocity, and communication. * Provide technical leadership to developers both in your team and across the engineering organization. * Grow a team of strong engineers to create an inclusive workplace. * Continue scaling a highly specialized engineering team by working with a team of Engineering Managers to continuously refine hiring, onboarding, and development processes. USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $171,000 CAD and $248,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

Title: AI UPS Product Manager – Energy Infrastructure Projects Location: corporate office in Miami, FL. Role is 100% Remote (EST and CST preferred) Term: FTE, Direct Hire Position Overview Our client delivers turnkey clean energy and power infrastructure solutions across the Americas. We design, build, and operate advanced Battery Energy Storage Systems (BESS) and mission-critical networks for data centers, utilities, and industrial clients. Our technology-first mindset powers systems from SCADA to cloud—and everything in between. About The Position We're looking for an AI UPS Product Manager with project- and/or product-based engineering experience to co-lead the AI UPS electrical and controls hardware product design, documentation generation, lead system-level product technical compliance and support the development activities related to this product. This is a system-level product focused role—we need someone who can speak fluently about both power electronics, BESS systems and controls, ideally have experience with UPS systems in mission critical applications or data centers, conduct market assessment and analysis and interface with the customer, product team core product managers, as well as the project, commissioning and service engineering teams. What You'll Do ● Conduct competitor market analysis (benchmarking) that informs the product roadmap: price, differentiators, scope, etc.. ● Create and maintain the product roadmap with the product director and core product managers. ● Support the sales engineering and marketing team by providing technical support and product documentation that meet the market's needs. ● Lead continuous product improvement of the AI UPS by managing its lifecycle: from idea to functional product upgrade ● Support product development of the AI UPS by capturing design improvement feedback from the different stakeholders: customer, sales engineering, project engineering, commissioning and service. ● Train teams on product functionality. ● Compile product technical information packages for the project engineering team. ● Support review and validation of the AI UPS electrical-related product during the project execution phase. ● Participate in product design sprints with the engineering team. ● Participate in the product's commissioning phase. Required Qualifications ● Bachelor's degree in Electrical Engineering, Power Electronics Engineering, or similar technical field. ● 10+ years of product management experience in project-based or industrial settings. ● Proven system-level design experience of MW scale power electronics, BESS and related controls equipment. ● Understanding of BESS systems integration with power electronics equipment. ● Project management skills. ● Excellent communication skills across technical and non-technical teams. ● Willing to travel up to 20% for product FAT inspection and site commissioning witnessing. Preferred Plus ● Experience with UPS/mission critical applications or utility-scale infrastructure

The Senior Product Manager - Equine Technology Platform (Equinet) is responsible for leading the strategy, development, and execution of Equinet’s platform for the United States market. This role ensures the product aligns with real-world equine industry workflows and meets the needs of horse owners and equine professionals. The Senior Product Manager works cross-functionally with engineering, design, and business teams to define product priorities, manage the product roadmap, and drive user adoption and engagement. This position plays a key role in ensuring the platform delivers value to users and supports Equinet’s long-term growth. Essential Duties and Responsibilities • Define and manage the product strategy and roadmap for the U.S. market, • Gather and analyze feedback from horse owners, breeders, veterinarians, farriers, and stable managers to inform product decisions, • Translate user needs into clear product requirements and development priorities, • Collaborate with engineering and design teams to deliver product features and improvements, • Ensure a consistent and user-friendly experience across mobile and web platforms, • Monitor product performance using key metrics such as user engagement, adoption, and retention, • Support product testing, validation, and feature rollout with pilot users and industry partners, • Coordinate with internal teams to ensure product development aligns with business goals and market needs, • Maintain a clear and organized product backlog and prioritize development efforts, • Contribute to the long-term vision and scalability of the Equinet platform Qualifications • Bachelor’s degree in Business, Technology, or a related field preferred, • 5–10 years of experience in Product Management or Product Ownership, • Entrepreneurial / startup mindset, • Experience developing or scaling SaaS, platform, or technology products, • Demonstrated ability to work with cross-functional teams including engineering, design, and operations, • Strong understanding of product lifecycle management and roadmap planning, • Experience using data and user feedback to guide product decisions, • Ability to manage multiple priorities in a fast-paced or startup environment Preferred Qualifications • Experience in the equine industry, agriculture/AgTech, veterinary services, sports technology, or insurance, • Experience working with platform or ecosystem-based products, • Familiarity with managing products used by multiple user groups or industry stakeholders Key Competencies • Strategic thinking and product vision, • User-focused problem solving, • Strong communication and collaboration skills, • Data-driven decision making, • Ability to operate effectively in a fast-changing environment

About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the___ and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital. ABOUT THE ROLE SecurityScorecard is building AI capabilities that change how security professionals understand and act on risk. We are looking for a Senior Product Manager to lead that work. This is the role for the product leader who needs no scaffolding. You identify the problem, design the system, ship it, and improve it, and you bring others along. You use AI-native tools not as a novelty but as a genuine force multiplier, moving at a pace that used to require a full team. You have strong product instincts and you are comfortable operating with the ownership and ambiguity of a founding-team environment within an established company. WHAT YOU'LL DO • Lead the design and delivery of major AI-powered product initiatives from concept through production, owning the full software development lifecycle, • Define the product architecture for AI systems at SecurityScorecard: LLM pipelines, agentic workflows, retrieval infrastructure, and evaluation frameworks, • Set the standard for how the organization builds with AI, including development practices, tooling choices, and quality bars, • Use Cursor, Claude Code, and AI-native development tools as core instruments, and model what high-velocity, high-quality AI-augmented product delivery looks like for the team, • Collaborate directly with engineering leadership and the CTO organization to shape the AI product roadmap, • Drive architecture reviews, establish cross-team product standards, and elevate the technical level of the teams you work with, • Identify and eliminate bottlenecks in how AI features get defined, built, tested, and shipped across the organization, • Operate with Staff-level ownership: you see the whole problem, not just your part of it REQUIRED SKILLS & EXPERIENCE • 7+ years of product management experience with a track record of leading complex, high-impact product initiatives end-to-end, • Demonstrated ability to operate independently across the full product development lifecycle, from problem definition through production operations, • 1-2+ years working on and shipping AI-powered product features in production, including LLM integration, agentic systems, or intelligent automation, • Strong product instincts: you think about user problems and business outcomes, not just requirements and roadmaps, • Technical fluency sufficient to engage deeply with engineering on architecture, distributed systems, and product tradeoffs, • Fluency with AI-native development workflows (Cursor, Claude Code, or equivalent) as a primary practice, not an experiment, • Comfort with the full production stack: you understand what it takes to deploy and operate AI features at scale, • Exceptional communication: able to drive alignment across product, engineering, and executive stakeholders OUR TECH STACK TypeScript / JavaScript, Go, AWS, Docker, Kubernetes, Terraform, ClickHouse, PostgreSQL NICE TO HAVE • Prior experience in a Staff PM, Group PM, or Principal PM role with cross-team influence, • Background in cybersecurity, threat intelligence, or enterprise risk products, • Experience defining product strategy for agentic AI systems, multi-agent orchestration, or LLM evaluation infrastructure, • Track record of defining product standards or leading technical roadmap at the organizational level, • Experience in high-growth, Series C/D+ companies where product velocity and quality both matter Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $150,000 - $200,000 (USD)(base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact . Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.I

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a ___ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a ___ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in ___, committed to making a positive impact on its customers, employees, and communities. The Role We're looking for an experienced product management to build, launch, and grow capabilities for Veeva Grants. You will work closely with early adopters, customers, sales, consulting, and engineering to construct a product definition, a solution map, and roadmap, and define detailed product specifications. Veeva Grants is a new application for Life Sciences and you will be the one taking it from zero to one. We’re looking for a self-starter that takes initiative with a natural ability to execute, adapt, and learn quickly when faced with ambiguity. You will work closely with a team of industry and technology A-players, who together are bringing to life the next generation of Veeva products to Medical Affairs. • Be hands-on. Design, Prototype, Configure Veeva Grants from scratch - validate solutions rapidly to ensure we solve the right problems, in the right order, • Be agile. Design, implement, iterate, • Be a storyteller. Author and design high-quality specifications and communicate specific, actionable requirements to your engineering teammates, • Be an owner. Create and manage the roadmap for your product area, and collaborate closely with cross-functional teams. Keep up with the latest Grants Management software and Life Sciences industry trends, and distill them into product requirements, • Be a team player. Work with Engineering, QA, and Product Management to build solutions that harmonize across Veeva applications, • Take pride in your work with a passion for excellence, • 8+ years of progressive experience in product management, • Experience with pharmaceutical, educational, or research grants, • Exceptional verbal and written communication skills, • Demonstrated expertise in design, product development, and strategic planning, • Experience in researching and understanding customer and market requirements to develop short and long-term product roadmaps and plans, • Experience writing detailed user stories and managing a story backlog, • Ability to understand and communicate architectural requirements, preferences, and limitations, • Track record of effectively collaborating with engineering/QA to define, design, and deliver the product, • Experience with data modeling (ERDs) and Lucidchart, • Ability to work independently in a fast-paced environment and comfortable with ambiguity, • Bachelor’s degree in engineering, computer science, or a related discipline, • Must be based in a region in the Eastern Standard Time zone, • Qualified candidates must be legally authorized to work in the USA or Canada, • Experience in digital product design tools such as Figma, • Experience in the clinical trials industry, • Medical, dental, vision, and basic life insurance, • Flexible PTO and company paid holidays, • Retirement programs, • 1% charitable giving program, • Base pay: $120,000 - $200,000

About Cleerly We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. About the Opportunity We are seeking an accomplished Senior Product Manager to lead the release and launch of Cleerly’s AI-powered products for cardiovascular health. The Product Manager will collaborate with cross-functional teams to define product requirements, prioritize features, and deliver innovative AI solutions that directly impact the diagnostic and prognostic care pathways for heart disease. This role requires a focus on understanding clinical needs, designing effective solutions, and making informed trade-offs to balance customer demands with technical feasibility. The Product Manager will be a primary contributor to product definition and will be responsible for prioritizing and articulating new opportunities in the marketplace and defining the product roadmap in alignment with the overall business objectives. Responsibilities • Lead the product roadmap for innovation products aligning with market demand, customer needs and company goals., • Engage with internal and external stakeholders, such as clinicians and AI scientists, to shape the product vision and direction; establish the voice of the customer funnel., • Write clear business and functional requirements that support development efforts while ensuring clinical relevance and regulatory alignment., • Understand the domain of diagnostic and prognostic care pathways for heart disease to guide product decisions., • Prioritize features and balance trade-offs between performance, feasibility, and business impact., • Collaborate with AI, regulatory, and engineering teams on implementation, from design and development reviews to launch, ensuring timely and high-quality delivery., • Work closely with product management and leadership teams to develop and support the go-to-market strategy., • Define, track, and interpret key product metrics to drive future product iteration, inform decisions and drive continuous improvement., • Partner with downstream marketing and sales team on product detail and messaging and support of initial implementation of products in the field at key customer accounts. Requirements • 8+ years in product and portfolio management, with hands-on experience developing and launching SaMD, or AI-driven healthcare solutions., • Bachelor's degree in Engineering, Biomedical Engineering, or a related technical field. A Master’s or PhD degree is a plus and may substitute for part of the required experience., • Proven track record of leading the roadmap planning, end-to-end development, launch, and iteration of complex products in fast-paced or startup environments., • Deep understanding of clinical workflows and advanced imaging techniques, particularly in cardiology and radiology., • Track record of managing products through the full lifecycle, from concept to launch and beyond, while anticipating future needs and problems in the roadmap., • Strong research and analytical skills, a deep understanding of customer needs, and an ability to represent the customer as a stakeholder in detailed design team meetings., • Skilled at breaking down complex, ambiguous, or changing problems into clear product strategies and functional requirements., • Familiar with deep learning concepts, agile development methodologies (e.g., Agile, Scrum), and the regulatory environment (FDA, HIPAA, and global guidelines)., • Comfortable working cross-functionally including ML/AI, clinical, engineering, sales, regulatory, and marketing teams., • Excellent written and verbal communication skills with the ability to influence and collaborate across teams. Preferred Qualifications • Experience leading cross-functional project teams including ML/AI,imaging, clinical, engineering, sales, regulatory, and marketing teams., • Prior experience in the cardiovascular field with base knowledge of cardiovascular diseases and procedures, to be able to engage in thoughtful discussions with key stakeholders., • Comprehensive knowledge of one or more medical imaging modalities (CT, MRI, Ultrasound, Fluoroscopy, etc.) and their role in diagnostic decision making, procedure planning and guidance., • Prior experience in complex healthcare or medical imaging workflow applications and enterprise imaging IT solutions., • Track record of driving strategic ideas, building business cases, developing product roadmaps, and securing executive alignment to deliver high-impact solutions., • Knowledge of global healthcare economics, reimbursement models, and payer dynamics. TTC*: $207,000 - $241,500 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). Each role at Cleerly has a defined salary range based on market data and company stage. We typically hire at the lower to mid-point of the range, with the top end reserved for internal growth and exceptional performance. Actual pay depends on factors like experience, technical depth, geographic location, and alignment with internal peers. Working at Cleerly takes HEART. Discover our Core Values: • H: Humility- be a servant leader, • E: Excellence- deliver world-changing results, • A: Accountability- do what you say; expect the same from others, • R: Remarkable- inspire & innovate with impact, • T: Teamwork- together we win Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. For more information see our Privacy Policy (___. All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins., • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with., • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas., • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change., • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear., • You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. Lantern is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change. We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better. Location: Willing to do Remote, although highly prefer Dallas, TX fulltime onsite The Senior Product Manager - RCM Billing and Payments is responsible for building and growing our end-to-end member billing, rewards, client invoicing, payment collections, posting and reconciliations, reporting and analytics and supporting partner data exchanges. The role will drive has two charges: • Enable seamless, standardized, and multichannel (API, EDI, and Batch) Data Exchange frameworks including ingestion, mapping, translation, validations and support overall data management and governance with vendors and partners to support critical billing and payment workflows and, • Build scalable solutions and workflow automation, ensuring the highest level of data quality standards. The PM will build, drive, and execute product strategy while providing exemplary leadership, mentorship and guidance to their teams. This role will help shape and evolve the product function towards better processes, tooling, and execution as we aim to continuously improve our craft. Build and manage Lantern’s Interoperability and data products serving both internal and external stakeholders. Key areas of ownership include: • Leadership: Build and mentor high performing agile teams driving best in class execution and delivery of high-quality products, • Discovery: Perform deep discovery and user research with stakeholders, members, internal users, while considering legal, regulatory and competitive and market dynamics. Bring qualitative and quantitative insights to the table for discussion., • Strategy: create and drive the member experience product strategy coupling the front-end user/member experience with a world class care team service experience. Collaborate and align strategy with relevant stakeholders including presenting to and working with senior leadership., • Roadmap: create, align, and provide cross org visibility to TPA Data roadmaps. This role is both responsible and accountable for all work that happens around internal and external data exchanges., • Alignment: create top down and bottoms-up alignment ensuring your direct, peers, teams, and senior leadership are providing the right level of guidance in accordance with RACI or similar., • Experimentation: Set the bar for when and where to experiment. Bring a data-driven approach to building products but leverage your experience and product sense to deliver the right products on time and within budget. Perform rapid experimentation where needed, test manually, build stat sig experiments that prove and disprove our hypothesis, • Approach: Apply product led growth concepts, letting our users (internal/external) shape our Analyze existing products, make the tough calls, say no, and create pitches and actionable plans for implementing new features. Make smart decisions applying 1 vs. 2-way door framework, • Process: Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org Manage the product development process and timeline to ensure targets are met on time and in budget, • Billing and Payments: We support calculation and collection of member cost share, collections, administer rewards and benefits, client invoicing, collections, reconciliation, reporting & analytics., • Enrollment, Eligibility, Accumulators, and Benefits Validation:, • Data and systems: we ingest multiple data sources – eligibility, claims, prior authorization feeds to drive our systems. We need to set specific standards and rules for the future to reduce operational overhead and increase simplicity in our service offering., • Internal tools and systems: we have several internal tools and systems that service different parts of the business, for example identifying provider / facility targets, credentialing providers etc. These systems need to be refined and developed to increase productivity., • Health Plan and Partnership Integrations: Be an Advocate and Support the member’s experience in conjunction with relevant integrations through health plans and digital health partners, • Reporting: Create scalable, accurate, differentiated internal and external reporting, • Internal: Executive Dashboards/ KPI visualization, • External: Client and Partner Reporting as a Product Qualifications • 7+ years’ experience in Product Management, Healthcare Data Management or related fields, • 5+ years in relevant specialty product area (Healthcare Payments, RCM, TPA, and X12 Data exchanges, technical services etc.), • Healthcare or HealthTech experience required, • Bachelor’s degree required, • Experience with startup/growth phase company, • Collaborating with both US and offshore teams, • Experience with Agile Scrum Methodology, • Ability to travel up to 1-2x/quarter Benefits • Medical Insurance, • Dental Insurance, • Vision Insurance, • Short & Long Term Disability, • Life Insurance, • 401k with company match, • Flexible Paid Time Off, • Paid Parental Leave Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

About Soracom Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 25,000 customers and connects millions of devices worldwide, delivering cellular connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and Europe, Soracom is continuing to expand its global team to keep pace with the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world. About the Role You will serve as a key member of the team in the Americas and have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth this technology is seeing around the world. As a Customer Success Manager, you will play a crucial role in the success of our existing customers by building connected trust, diving deep with them, and delivering results to Soracom. You will be responsible for ensuring new customers are fully equipped to utilize our products and services from day one, building connected trust with you and Soracom quickly, and contributing to their long-term success. The ideal candidate will have a strong understanding of the cellular IoT market, including technologies, trends, and competitive landscape. This role is pivotal in driving customers past the initial launch and ensuring the long-term success and growth of those assigned customers. This role will also identify new business opportunities within the assigned customers, build relationships throughout the customer organization, and drive revenue growth. Key Responsibilities • Deliver incremental revenue generated by existing assigned customers., • Deep understanding of customer needs and requirements and effectively communicate how our solutions can address their challenges, resulting in long term customer retention and/or revenue growth., • Proactively navigate throughout the customer organization to identify net new opportunities or incremental revenue at the assigned customers., • Initiate training sessions for customers on product features, best practices, and usage optimization as needed., • Stay abreast of industry trends, market activities, and competitors to maintain a competitive edge., • Collaborate with technical teams to ensure accurate and tailored solution offerings to customers., • Identify opportunities to co-market with strategic customers and collaborate with the marketing team to bring those opportunities to fruition., • You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results., • As a continuous learner, you are nimble and move with alacrity so that as Soracom evolves, customers evolve with us., • You can rapidly create connected trust at all levels of the customer organization by sharing everything you can., • You love continuously learning about Soracom's products, services, and applications for both you and your customers., • You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills., • You are able to orchestrate, lead, and influence virtual teams, ensuring the successful growth of your customers. Presentation skills with a high degree of comfort with both large and small audiences (C-Suite executives, directors, stakeholders, and developers)., • You thrive in a fast-paced environment with quick decision-making. You are comfortable with ambiguity, ready to roll with the changes as they come and measure the day by how much value you created., • You love to share your passion with others and exhibit good judgment when helping out customers., • 3-7 years of experience in generating revenue in cellular IoT solutions and services., • High performer, consistently achieving or exceeding goals., • Understanding of customer needs and requirements to communicate how our solutions can address their challenges effectively., • Extensive experience with customer agreements, negotiations, and billing structures., • Ability to travel up to 50% of the time., • You also speak Spanish, • You have experience working with Salesforce and Slack Fully remote work, in the USA. • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development, • Work From Home, • Stock Option Plan

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at ___. What we’re looking for We're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships. You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the work What you’ll be working on • Own strategy and roadmap for a high-priority initiative with direct revenue impact, • Define the long-term vision while staying close enough to execution to catch when things drift, • Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs, • Mentor and elevate the PMs around you through example, not just feedback, • Bring commercial rigor to every roadmap decision connecting features to outcomes, • Work with platform and infrastructure teams to define what capabilities are needed and in what order We’d love to hear from people with • 8+ years in product management with a track record of owning complex, cross-functional bets, • Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops, • Strong strategic long term and short term instincts, • Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience, • Proven ability to influence without authority across large, matrixed organizations, • Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output, • Comfort with AI and data as product primitives — you know how to build things that feel intelligent, • Experience at a SaaS company serving SMB or mid-market customers, • Background in integration-heavy products or platforms with rich API ecosystems, • Familiarity with AI-powered recommendation or next best action systems The base pay provided for this position ranges from $208,250.00/year - $208,250.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the ___ to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with___, opening new hubs in ___ and ___, crossing the threshold of ___, and earning recognition as one of the Most Inspiring Workplaces across ___ and ___. We live our___—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our ___. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (___) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Rethink Behavioral Health (a subsidiary of Rethink First) is in the digital wellbeing training in the workplace. Rethink Behavioral Health provides cloud-based treatment tools, training, and clinical support for individuals with developmental disabilities and their caregivers. The Customer Success Manager is responsible for customer retention and account growth with small and mid-sized behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism. The selected candidate will provide high-touch service to customers to ensure that Rethink products/services are meeting their needs, and to identify upsell/cross-sell opportunities. The ideal candidate will have experience as an ABA medical billing/Operations professional and be very comfortable learning new technologies to conduct online demonstrations with customers. Job Duties: * Meet and proactively drive to exceed quarterly and annual retention targets. * Identify account growth opportunities within an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs. * Develop and maintain an exceptional knowledge of Rethink’s behavioral health solution and RCM services. * Oversee account metrics to anticipate customer issues and concerns. * Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment. * Resolve customer issues in an efficient, timely, and practical manner. * Serve as a customer advocate internally to ensure support tickets are being addressed quickly. * Collaborate with the Revenue Cycle Management team to provide customer updates and to address customer concerns. * Collaborate with the product team on identifying future product development priorities to drive account growth. * Manage customer satisfaction surveys and responses. * Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis. * Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts. * Use Teams to conduct effective online meetings. Characteristics: * Track record of exceeding quota or showing significant annual year over year growth. * Experience in behavioral health and ABA medical billing * Excellent verbal and written communication skills. * Strong customer relationship management skills. * Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers. * Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel. * Ability to effectively prioritize, organize, and perform a variety of concurrent tasks. * Proficiency with Microsoft Excel, Word, and PowerPoint applications. * Experience utilizing electronic medical billing platforms. * Experience using Salesforce.com and Gainsight are desirable. Requirements: * Bachelor's degree in psychology, education, business or related field * Must be comfortable working with technology and fluent in Microsoft Office * Experience with autism/ABA/ABA billing * Experience working with a SaaS (software) company highly preferred Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI Our commitment to an inclusive workplace RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. #remote