HVAC Service Manager
1 month ago
Rancho Cucamonga
Job Description All City Plumbing Air, & Electrical is now hiring a Hvac Service Manager. Come Join A Winning Team That Has A Proven Track Record In The Home Service Space. We are seeking a skilled HVAC Service Manager to lead our team in providing exceptional heating, ventilation, air conditioning, and refrigeration (HVAC/R) services. The ideal candidate will possess strong technical knowledge and leadership abilities to oversee installation, maintenance, and repair operations. This role requires a hands-on approach to ensure that all HVAC systems operate efficiently and effectively while adhering to safety standards. Responsibilities • Lead, mentor, and hold accountable the HVAC Installation team , service technicians, & sales technicians, • Driving department productivity by ensuring a steady flow of work, collaborating with sales technicians and service technicians to identify and close leads, and training staff to recognize additional sales opportunities, • Lead all hvac installations by supervising, and coordinating all installations, ensuring alignment with company goals, profitability, and operational excellence, • Lead, mentor, and hold accountable the HVAC technicians & installers, • Oversee the performance and development of installation teams, ensuring alignment with company goals, • Conduct regular performance evaluations and provide feedback for team improvement, • Train team members to identify and act on sales opportunities that may have been missed during the initial sales process, • Support supervisors in resolving complex technical and customer service challenges, • Monitor daily and weekly schedules to ensure efficient resource allocation and adherence to timelines, • Collaborate with supervisors and coordinators to address resource shortages, scheduling conflicts, and project delays, • Work with Installation teams to ensure all materials, tools, and equipment are procured and ready for deployment, • Conduct field visits to observe project progress and address issues proactively, • Work closely with Home Comfort Advisors (HCAs) and service technicians to identify and close leads when needed, • Collaborate with the General Manager to ensure a steady flow of leads from the service department, • Develop strategies to maintain consistent department productivity and ensure the team stays busy, • Train team members to identify upselling opportunities during installations, • Identify inefficiencies in installation workflows and implement solutions to improve productivity, • Collaborate with supervisors to establish best practices for safety, quality, and customer satisfaction, • Collaborate with supervisors to ensure customer expectations are exceeded on every project, • Monitor labor and material budgets to ensure the profitability of the installation department, • Review project margins and implement corrective actions for underperforming projects, • Review and approve timecards, project documentation, and job completion reports, • Minimum 5-7 years of experience in HVAC installations & service , with at least 3 years in a leadership role., • NATE Certifications (Core, AC Install, Air Distribution, Gas Heat)., • Extensive knowledge of plumbing and HVAC systems, tools, installation processes, and codes., • Strong organizational, communication, and problem-solving skills., • Proven ability to manage teams and drive performance improvements., • Comprehensive Benefits Package, • Medical 100% covered by the employer, • Medical, Dental Insurance, • Life Insurance, • 40 hours sick time, • 401K w/ Company match, • Growth and advancement opportunities, • Professional Development, • Paid training and continuing education, • Employee Appreciation Events, • Great reputation built around loyal customer base, • Proficiency in ServiceTitan, Excel, Word, and Google Suite of tools., • Supervise and coordinate HVAC installation, maintenance, and repair projects., • Conduct regular inspections of HVAC systems to ensure optimal performance., • Provide technical guidance and support to team members on equipment repair and troubleshooting., • Read and interpret schematics and blueprints related to HVAC systems., • Utilize tools such as Ohmmeters for diagnosing electrical issues in HVAC units., • Oversee property maintenance tasks related to HVAC/R systems., • Ensure compliance with safety regulations and company policies during all operations., • Train and mentor junior technicians in best practices for HVAC/R service delivery., • Minimum 5-7 years of experience in HVAC installations, repairs and service with at least 3 years in a leadership role., • Strong understanding of air conditioning systems and field service operations., • Skills in welding are desirable for certain equipment repairs., • Excellent problem-solving abilities with a focus on customer satisfaction., • Strong leadership skills with the ability to motivate a team effectively., • Relevant certifications or licenses in HVAC/R are preferred., • NATE Certifications (Core, AC Install, Air Distribution, Gas Heat)., • Extensive knowledge of plumbing and HVAC systems, tools, installation processes, and codes., • Strong organizational, communication, and problem-solving skills., • Proven ability to manage teams and drive performance improvements., • Comprehensive Benefits Package, • Medical 100% covered by the employer, • Medical, Dental Insurance, • Life Insurance, • 40 hours sick time, • 401K w/ Company match, • Growth and advancement opportunities, • Professional Development, • Paid training and continuing education, • Employee Appreciation Events, • Great reputation built around loyal customer base, • Compensation: $80-120K/year Depending on experienceCompany DescriptionCome join an award-winning, highly rated Plumbing & Hvac Company, we provide service to the following counties: Riverside County, San Bernardino County, Orange County, and some of Los Angeles County. We are a reputable, honest and hardworking company that takes pride in delivering great service.Come join an award-winning, highly rated Plumbing & Hvac Company, we provide service to the following counties: Riverside County, San Bernardino County, Orange County, and some of Los Angeles County. We are a reputable, honest and hardworking company that takes pride in delivering great service.