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Chief Operating Officer Insights About the Role The Go-Forward Mandate: Chief Operating Officer As the platform prepares for its Q2 2026 beta launch and the founders target a Series A funding event within the coming year, requiring a world-class day-to-day operator to drive execution. The three founders are currently managing the vision, product, and capital strategy, but they urgently require a Chief Operating Officer (or a highly capable VP of Operations ready to earn the c-suite promotion) to establish the company's operational backbone so the founders can eventually transition to full-time focus post-Series A. Key Responsibilities: • Bulletproof Onboarding & Customer Success: The immediate priority is standing up a flawless, 50-step implementation and onboarding process for new communities and property managers. You will architect the post-sale customer journey, ensuring zero friction during cutover., • Sales Operations & Execution: Capitalize on the warm leads generated by the founders' elite networks. When the founders source an enterprise client, you must be the proactive force that grabs the reins, closes the loop, and integrates the client without needing constant direction., • Team Building: Lead the charge in scaling the internal team to 12–15 employees over the next 12–18 months, hiring and managing customer success representatives, sales engineers, and accounting personnel., • General Administration: Oversee general accounting, operational KPIs, and reporting to ensure the company remains incredibly lean while achieving terminal velocity for its Series A metrics. The Ideal Profile & Cultural Fit: • The "Builder" Unicorn: You must be a relentless self-starter who values "agency over title." You do not wait for orders; you identify the 400,000 tasks required to scale a startup and execute them proactively., • Domain Overlap: Experience in residential real estate operations, property management, prop-tech, or complex B2B SaaS implementation is highly preferred., • Process Obsessed: You must bring deep process-orientation and organizational rigor to a fast-moving, entrepreneurial environment., • Culture Fit: The founding team is direct, aggressive, and highly collaborative. They operate with zero ego and prefer a "loose" environment where you can grab a beer or play a round of poker or golf together. However, this is a true early-stage startup—you must be comfortable receiving a business-critical phone call at 10:00 PM or 8:00 AM on a Saturday., • Location: Open to remote, but there is a strong preference for candidates in or around Wichita, Kansas, where the initial corporate headquarters is located. Otherwise a week or so a month in Wichita would be fine. Key Role Requirements (The Must-Haves) • Highly Relevant Domain Expertise: Significant background in residential real estate operations, property management, prop-tech, or commercial development. Brings functional mastery to the table so there is zero learning curve regarding the target market's needs., • "Agency Over Title" (The Ultimate Self-Starter): A relentless driver who values execution over hierarchy and does not care about titles. Proactively identifies the 400,000 tasks required to scale an early-stage startup and independently attacks them without waiting for orders., • Process Obsessed & Onboarding Mastery: Brings deep organizational rigor to a fast-moving environment. Proven track record of building and owning a flawless, 50-step implementation and customer success process. Capable of seamlessly transitioning a closed deal through setup, fund collection, and post-launch follow-up., • Sales Operations & GTM Execution: Able to capitalize on warm, enterprise-level leads generated by the founders' networks. When handed a major prospect (e.g., an enterprise property manager with 50 communities), this leader acts as a proactive force to grab the reins, close the loop, and integrate the client without needing handholding. The Nice-to-Haves • Rails Savvy: Since their proprietary payment rails will inevitably be the largest driver of revenue growth and net revenue retention, prior experience with PII, payments, and security would be a big plus., • High-Potential "Step-Up" Candidate: A highly capable VP of Operations or Senior Director of Operations who is hungry, ready to take the next step into a true COO role; Prepared to act like an owner., • Geographically Desirable/Movable: While open to remote candidates, there is a strong preference for a leader based in or around Wichita, Kansas, to anchor the initial corporate headquarters. Personality/Cultural Characteristics • Aggressive & Direct Execution: A "go-getter" with a proactive, direct communication style. Not overly corporate or hierarchical and has no problem calling others out or being called out to ensure rapid progress., • Fits with These Founders: Operates with zero ego and refuses to act like the smartest person in the room. Must be "comfortable in their own skin" down-to-earth person who genuinely wants to collaborate and hang out with and build the team—whether that means grabbing a beer, playing a round of golf, or sitting down for a game of poker after work., • Startup Attitude & Hustle: Thrives in a lean, dynamic startup environment and operates at warp speed. Unfazed by chaos and willing to get their hands dirty. Fully embraces an "always-on" mentality and is perfectly comfortable taking a business-critical phone call at 10:00 PM or 8:00 AM on a Saturday.

Job Description Territory Sales Representative: Uncapped Commission! Work with one of the largest e-commerce companies! They're launching a logistics and delivery‑solutions program and are seeking a motivated Territory Sales Representative in the Wichita, KS area to help expand its network of small‑business partners. This role is ideal for someone who thrives in the field, enjoys building relationships face‑to‑face, and is energized by community engagement. You’ll be the first point of contact for prospective business owners, guiding them through a new opportunity designed to elevate delivery services in local markets. Qualifications: 1+ year of experience in sales and/or customer service. Outside Sales experience is a plus Experience with Excel and CRM software. Job Description: This exciting role involves building relationships with local businesses to join a new delivery program. You will collaborate with a Field Manager and other contractors to visit businesses, pitch the program, qualify prospects, guide them through the application process, drive community referrals, and organize recruitment events. The position requires traveling long distances and offers the potential to earn commissions for successful partner conversions. Responsibilities include: • Visit prospective businesses door-to-door in targeted towns within a 90-minute driving distance., • Present and pitch the program opportunity to generate interest and encourage applications., • Qualify businesses and guide them through the application process, managing leads in Salesforce., • Support the Field Manager in planning and hosting community recruitment events such as lunch and learns and town hall meetings., • Collaborate with local influencers like chambers of commerce and economic development associations. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description SummitMedia, LLC is a multimedia company with broadcasting, digital, and event brands across multiple markets. We are expanding our team and seeking a professional, reliable, and organized Business Manager to support our markets in Wichita, KS and Knoxville, TN. The Business Manager will work remotely and act as a liaison between local market teams and our corporate accounting department, ensuring smooth financial and administrative operations. Duties and Responsibilities • Assist Account Executives with collections and account follow-up, • Review and approve sales orders, ensuring accuracy and completeness before processing, • Process advertiser credit card payments and ensure accurate posting of cash receipts, • Support the accounting department with invoices, expense reports, and purchase orders, • Prepare and manage invoicing for assigned markets, • Provide HR assistance, including onboarding support, maintaining employee documentation, and completing EEO filings, • Experience in accounting, reconciliation, or business operations, • Strong organizational skills and attention to detail, • Excellent communication skills and ability to work independently in a remote environment, • Proficiency with Microsoft Office (Excel, Outlook, Word); experience with accounting or CRM systems a plus, • A growing group of media brands with a great team environment, • Medical, Dental & Vision, 401K, Vacation & Holiday time, • 55k base compensation About SummitMedia, LLC SummitMedia is an integrated broadcasting, digital media, direct marketing, and events company. SummitMedia, LLC has markets and brands across the U.S. It is the policy of SummitMedia LLC to provide equal employment opportunity to all qualified individuals without regard to their race, color, religion, national origin, age, or sex in all personnel actions including recruitment, evaluation, selection, promotion, compensation, training, and termination. Discrimination because of race, color, religion, national origin, age, or sex is prohibited. If you believe you have been the victim of discrimination, you may notify the Federal Communications Commission, the Equal Employment Opportunity Commission, or other appropriate agency.

Job DescriptionCrafting Brighter Futures for Families Positioned at the forefront of specialized financial services, our company helps families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As an Account Executive - Corporate Sales, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: * Engage with clients to understand their financial goals and concerns. * Present tailored solutions to safeguard their assets effectively. * Maintain a pulse on the industry, ensuring you offer the best and most updated advice. * Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? * Remote Work: Enjoy the benefits of a work-from-home full-time role that has flexible hours. * Unlimited Earning Potential: Your dedication determines your earnings*. * Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! * Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential., 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. * When will I hear back after applying? Typically, within 24 hours. * Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. * What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. • This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dynamic, visionary, and results-driven SVP of Sales to lead our global sales organization. This high-impact role is responsible for shaping and executing the company’s sales strategy, driving revenue growth, and building strategic partnerships that align with long-term business objectives. As a key member of the executive leadership team, the SVP will oversee all aspects of sales operations, business development, and market expansion—delivering transformative outcomes across multiple industries and geographies. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: * Strategic Vision & Execution Define and implement a forward-looking sales strategy to achieve revenue, market share, and growth objectives. * Leadership & Team Development Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence. * Revenue Growth & Market Expansion Identify and capitalize on new business opportunities across diverse markets and verticals to drive top-line growth. * Client Engagement & Relationship Management Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition. * Sales Operations & Enablement Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance. * Cross-Functional Collaboration Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals. * Performance Management Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes. * Budget Oversight & ROI Optimization Manage sales budgets, ensuring strategic resource allocation and maximum return on investment. * Industry Representation Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred, • 15+ years of progressive sales leadership experience, including executive-level roles, • Proven success in leading large, geographically dispersed sales teams, • Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships, • Deep understanding of IT, BPO services, and consulting/software solutions, • Strong business acumen, financial literacy, and strategic planning capabilities, • Exceptional communication, negotiation, and relationship-building skills, • Proficiency in CRM platforms, sales analytics, and enablement tools, • Willingness to travel extensively for business development and client engagement, • Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: * Strategic Sales Leadership Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO. * Enterprise Client Acquisition Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs. * Relationship Management Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships. * Solution Development Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value. * Market Expansion Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space. * Sales Team Development Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives. * Performance Management Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance. * Cross-Functional Collaboration Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements. * Budget Oversight Manage the sales budget, ensuring optimal resource allocation and ROI. * Industry Representation Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Marketing, or related field; MBA preferred, • 10+ years of progressive sales experience, with at least 5 years in the BPO industry, • Proven success in selling complex outsourcing solutions to enterprise clients, • Track record of exceeding revenue targets in competitive environments, • Expertise in long sales cycles, high-value contract negotiation, and consultative selling, • Exceptional leadership, team-building, and strategic planning skills, • Strong communication, presentation, and relationship-building abilities, • Proficiency in CRM systems and sales analytics tools, • Deep understanding of BPO operations, market dynamics, and client needs, • Willingness to travel extensively for client meetings and industry events, • Ability to foster a culture of innovation, accountability, and continuous improvement

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3-years of total call center experience or 1-year of call center management experience, • Associate's degree or equivalent combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Superior knowledge of call center tools and technology used to manage KPIs and SLAs, • Possess practical conflict resolution skills (both customer and agent conflict), • Proven leader with advanced time management, planning, organizational and multitasking skills, • Ability and eagerness to learn new products and system, • Ability to work in a professional, fast-paced environment, • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets, • Clear, concise and practical communication skills (both oral and written), • A solution-oriented and positive mindset that openly embraces change and stretches goals., • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues., • An ability to hold team members accountable for job performance including adherence, KPI's, and process, • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience managing both remote and on-site reports is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a seasoned sales leader with a passion for building strategic partnerships and driving revenue? We’re seeking a Senior Business Development Executive to lead new client acquisition, manage key corporate relationships, and close high-value business accounts across IT and BPO services. This role is ideal for a goal-oriented, expert communicator and strategist who thrives in a fast-paced environment and has a proven track record of selling complex solutions and consulting services. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: * Client Acquisition & Relationship Building Identify, qualify, and engage senior business leaders through outbound calls, emails, social media, and networking. Establish and maintain long-term relationships with corporate clients and strategic partners. * Sales Strategy & Execution Collaborate with senior sales leadership to develop and execute targeted sales and marketing plans. Prepare and present proposals, tenders, and reports tracking sales activity, costs, and profitability. * Market Intelligence & Positioning Conduct competitor analysis and market research to identify strategic positioning and communication approaches. Develop go-to-market strategies and product positioning in collaboration with internal teams. * Cross-Functional Collaboration Coordinate with internal departments to ensure timely and budget-compliant project delivery. Partner with marketing, product, and operations teams to deliver contract-winning solutions. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Economics, Finance, Marketing, Business Management, IT, or equivalent experience., • 12+ years of successful sales and leadership experience in IT, BPO services, consulting, or software solutions., • Proven success in selling managed services, system integration, and technology products., • Familiarity with market research tools like Hoovers, Mintel, or similar platforms., • Strong written and verbal communication skills., • Proficiency in Microsoft Office Suite and other business tools., • Ability to work independently, manage uncertainty, and proactively drive results., • Strategic thinker with a consistent track record of meeting or exceeding sales targets.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a seasoned and driven Director of Sales to join our team. The ideal candidate will excel at building relationships, identifying opportunities, and closing business. This role requires strategic selling skills, exceptional active listening abilities, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client visits and presentations will be necessary. This position focuses on developing new business opportunities, with less emphasis on managing existing accounts or leading a sales team. As a Director of Sales, you will play a pivotal role in driving growth and shaping the future of our business. If you are a motivated, results-driven professional with a passion for strategic sales, we encourage you to apply. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: * Lead Generation & Prospecting: Conduct cold calls, prospect, and engage in lead generation activities to maintain a robust sales pipeline. * Client Relationship Development: Identify and connect with decision-makers within target organizations. * Sales Presentations: Present and sell a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight research. * Strategic Sales Planning: Collaborate with team members to develop effective sales strategies tailored to client needs. * Value Proposition Communication: Articulate the company’s value proposition in a way that resonates with potential clients. * Program Development: Work with internal teams to design and propose profitable programs that align with client objectives. * Competitive Awareness: Maintain a thorough understanding of competitive offerings and market trends to inform sales strategies. * Client Needs Assessment: Evaluate client needs and gauge interest during initial discussions. * Proposal Development: Prepare and present service proposals and formal presentations to prospective clients, both virtually and in person. * Adaptability: Stay informed about new product offerings and market strategies to maintain a competitive edge. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree required., • 5-7 years of direct, outside sales experience with a proven track record of selling complex, consultative services to large corporations, including Fortune 500 companies., • Minimum of 5 years’ experience selling merchandising, mystery shopping, or research/information services to verticals such as Retail, Restaurant, Petro Convenience, Telecom, Grocery, CPG, Banking, and Hospitality., • Proven ability to exceed sales quotas consistently., • Demonstrated experience building and maintaining relationships with C-suite executives., • Exceptional attention to detail., • Strong organizational and time management skills to thrive in a fast-paced environment., • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and sales contact software., • Track record of developing and implementing winning sales strategies., • Exceptional communication and presentation skills., • Willingness to travel frequently for client meetings and presentations.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a visionary and results-oriented VP of Sales to lead our sales organization and drive transformative growth. This executive role is responsible for developing and executing strategic sales plans, building high-performing teams, and cultivating strong client relationships to achieve ambitious revenue targets. As VP of Sales, you will play a pivotal role in shaping the company’s future, expanding market share, and positioning the organization as a leader in a dynamic and evolving industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: * Strategic Leadership Develop and implement a comprehensive sales strategy aligned with the company’s long-term goals and vision. * Team Management & Development Build, lead, and mentor a high-performing sales team, fostering a culture of accountability, innovation, and excellence. * Revenue Growth & Market Expansion Identify new market opportunities, optimize the sales pipeline, and drive top-line revenue growth across multiple verticals. * Client Relationship Management Cultivate and maintain relationships with key clients and stakeholders, including C-suite executives, to ensure long-term partnerships. * Sales Process Optimization Evaluate and refine sales processes to improve efficiency, scalability, and conversion rates. * Market Intelligence Monitor industry trends and competitive activities to inform strategic decisions and maintain a competitive edge. * Cross-Functional Collaboration Partner with marketing, operations, product, and finance teams to align sales initiatives with company-wide objectives. * Performance Metrics & Accountability Establish and monitor KPIs to track progress, ensure accountability, and drive continuous improvement. * Budget Oversight Manage sales budgets and allocate resources to maximize ROI and operational effectiveness. * Executive Representation Represent the sales organization at high-level meetings, conferences, and industry events to enhance brand visibility and influence. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Marketing, or related field; MBA preferred, • 10+ years of progressive sales experience, with 5+ years in a senior leadership role, • Proven success in achieving and exceeding revenue targets in high-growth, competitive environments, • Experience managing large, geographically dispersed sales teams, • Expertise in selling complex, consultative solutions to enterprise clients, • Exceptional leadership, motivational, and strategic planning skills, • Strong communication, negotiation, and relationship-building abilities, • Proficiency in CRM systems and sales analytics tools, • Deep understanding of market dynamics and customer needs, • Willingness to travel extensively for client engagement and team leadership, • Demonstrated ability to foster a culture of accountability, innovation, and continuous improvement

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Ensure first-call resolution through problem-solving and effective call handling., • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems., • Lead fact-finding discussions to determine the best options for the customer., • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff for resolution as needed., • Attend meetings and training to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of the Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you! We’re seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. In this role, you’ll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world’s most recognized brands. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to existing and prospective customers, • Promote and sell products and services tailored to customer needs, • Upsell and cross-sell based on customer profiles and preferences, • Actively listen to understand customer needs and recommend solutions, • Use internal systems to manage accounts and process transactions, • Collaborate with internal teams to resolve customer issues, • Follow scripts, policies, and procedures to ensure compliance, • Maintain accurate records of customer interactions and sales, • Protect sensitive customer data and ensure privacy standards are met, • Escalate complex issues to supervisors or support teams, • Stay up to date with training, product updates, and program changes, • Meet or exceed attendance, punctuality, and performance goals Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older with a high school diploma or equivalent, • Previous experience in a call center or outbound sales environment preferred, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Basic understanding of Windows operating systems, • Dependable, punctual, and goal-oriented, • Excellent problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-driven, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Strong team player with excellent interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you. We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets., • Oversee budgets, P&L, and resource allocation to maximize site performance and profitability., • Champion a culture of accountability, collaboration, and service excellence., • Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes., • Introduce and manage process improvements that boost productivity and elevate the customer experience., • Build and maintain strong relationships with clients, stakeholders, and community partners., • Manage quality assurance, productivity metrics, and workforce planning., • Design and execute strategic sales initiatives aligned with company goals., • Monitor and optimize KPIs, SLAs, and operational policies for peak performance., • Set and manage sales forecasts and performance objectives., • Establish best practices to maintain market competitiveness., • Develop strategies to ensure outstanding customer satisfaction across all interactions., • Conduct market research and competitor benchmarking to guide operational decisions., • Prepare performance reports and analyze sales trends to drive continuous improvement., • Foster a high-performance, engaged, and motivated team environment., • Oversee payroll accuracy and timely processing., • Manage building operations, including maintenance and site security., • Partner with corporate leadership to deliver strategic initiatives., • Perform additional duties as required. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments., • Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings., • Strong commercial and financial acumen, including P&L management., • Exceptional communication, decision-making, and problem-solving abilities., • Skilled at navigating change and adapting strategies to drive growth and performance.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Use product knowledge and training to recommend solutions and close sales, • Build rapport, listen actively, and address customer needs effectively, • Research account details and collaborate with internal teams to resolve issues, • Manage customer accounts and process orders accurately using our systems, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Protect customer data and handle sensitive information responsibly, • Escalate complex issues to appropriate team members when needed, • Stay current with training, system updates, and team communications, • Maintain excellent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older with a high school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable, punctual, and self-motivated, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask and manage time effectively, • Team-oriented with a positive attitude, • Comfortable in a fast-paced, evolving environment, • Strong interpersonal skills and relationship-building abilityPreferred Qualifications:, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center, • Experience in state or federal work environments

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Whether you are working in a Pharmacy looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, Healthcare Marketing Group, LLC is a great opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can even change the way healthcare is delivered to Americans. Our Pharmacy Savings Card works like GoodRx and SingleCare. With savings of up to 80% off prescriptions, we provide the highest discounts in the industry! We are now seekingPharmacy Relationship Managers in your area!* What does a Pharmacy Relationship Manager do? • Educate Pharmacy Staff about how their customers can save up to 80% on prescriptions, • Provide Savings Cards by engaging with medical offices and educating Office Staff about how their patients can save up to 80% on medications What you need to qualify: • Pharmaceutical/medical sales experience is preferred but not required, • Sales skills with a proven track record, • Exceptional interpersonal skills (building strong relationships), • Excellent verbal and written communication skills, • Ability to work independently to oversee accounts and increase revenue, • Reliable transportation (this position is partially remote and you will be visiting medical professionals in your area) *We are currently hiring Pharmacy Relationship Managers in the San Antonio metropolitan area. Please only apply to one city; your desired territories will be discussed during the interview. Benefits Training and compensation: • We include comprehensive training and ongoing coaching, • Monthly Bonuses, • Great Commission!

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. Schedules vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business processes, you will work for some of the world's most recognized brands. Key Responsibilities: • Support customers, handle requests, provide solutions, • Thoroughly learn clients' products and services, • Maintain existing relationships with professionalism, • Utilize new systems for accurate account management, • Escalate customer dissatisfaction when necessary, • Resolve issues empathetically within the first interaction. In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of the Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect opportunity to grow your career in a supportive and rewarding environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to prospective customers and follow up on leads., • Present and sell company products and services to new and existing customers., • Achieve daily, weekly, and monthly sales targets., • Maintain a high level of product knowledge to effectively address customer needs., • Record all sales activities and customer interactions in the CRM system., • Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High School Diploma/GED, • 1-2 years of sales experience, preferably in a call center or remote setting., • Strong persuasive and negotiation skills., • Self-motivated with a results-oriented mindset., • Excellent communication and interpersonal abilities.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you’ll work evening shifts assisting customers with inquiries, making outbound calls to existing clients, resolving service-related issues, and promoting new products and services. If you’re a strong communicator, eager to learn, and committed to reliability, this is a fantastic opportunity to launch your career with us. Our industry-leading training program and clear advancement paths such as Supervisor, Trainer and Operations Management ensure your growth and success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls professionally and efficiently, • Resolve customer issues on the first call through effective problem-solving, • Research and retrieve information across systems to support customer needs, • Accurately document and process claims and inquiries, • Guide customers through options to find the best solutions, • Follow scripts, policies, and procedures while using your training and resources, • Maintain confidentiality and handle personal information with care, • Escalate complex issues to the appropriate team members, • Stay current by attending training sessions and reviewing updates, • Adhere to attendance and scheduling expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • 18 years of age or older, • High school diploma or equivalent, • Strong written and verbal communication skills, • Typing speed of at least 20 WPM, • Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable with excellent attendance and punctuality, • Skilled in troubleshooting and resolving customer concerns, • Customer-focused, empathetic, and patient, • Able to multitask, stay organized, and work independently, • Team-oriented with a passion for helping others, • Comfortable in a fast-paced, dynamic environment

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Regional Sales Director in the South Central Region. The Regional Sales Director (RSD) is responsible for revenue performance and management of field sales resources across the QuidelOrtho product portfolios to current and new customers within assigned district. The RSD is responsible for current customer retention and menu expansion and new customer acquisition through direct management of Account Managers - Point of Care (AMPs), Business Development Managers (BDMs) Point of Care and Channel Sales Managers (CSMs).This is a field-based sales position located in and supporting the South Central Region which includes Texas, Louisiana, Arkansas, Oklahoma, Kansas, Missouri, and Southern Illinois. Candidates must live in the territory and have the ability to cover the region. * Customer Retention and Growth Strategy: Execute on strategy and tactics to maximize customer retention, revenue, and upgrade customers through instrument placements. Outline specific expectations for sales and technical team. Develop and execute distribution channel strategy. Collaborate with other functions (e.g., marketing, service, contracting, etc.) to remove hurdles to execute against strategy. * Menu Expansion Strategy: Outline and reinforce expectations for menu expansion for both Account Managers, and FAS'; Ensure teams have knowledge and resources required to execute. * New Customer Acquisition: Execute and reinforce strategy and tactics to maximize new customer acquisition and total instrument placements. Outline specific expectations for BDMs. Develop and execute distribution channel strategy. Collaborate with other functions to remove hurdles to execute against MDx, and POC new business strategy. * Business Planning: Identify and execute long- and short-term plans for meeting team goals. Manage in-field execution of all sales & marketing programs. Support BDMs and Account Managers in developing and executing on strategic territory plans.Coordinate with Health Systems team in all relevant IDN-related planning activity. Ensure comprehensive use of CRM for all customer and territory management activities. * People Management: Recruit, hire, train, develop, and manage direct reports. Actively coach direct reports to meet annual objectives through the development of competent business skills, product knowledge, and market development. * Customer Relationships: Establish and maintain high level relationships with key customers to drive retention and menu expansion opportunities within existing and new accounts. * Talent Development: Work with Learning & Development team on initiatives that optimize team productivity and effectiveness. Execute an accountable on the job learning culture across direct reports and across the region. * Forecasting and Reporting: Accurately forecast sales and provide sales input and ensure team members are providing accurate and timely data for the development of mid- and long-term forecasts. * Perform other work-related duties as assigned. Key Accountabilities: * Meet overall revenue goal * Meet new business acquisition goals * Meet product-specific revenue goals * Retain current accounts * Maintain existing spend levels * Meet menu expansion goals * Convert net-new, competitive accounts * Meet instrumentation goals in-line with AOP language * Profitability of Region Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Required: * Education: Bachelor's Degree in life science or business-related field * Sales Experience: Minimum of 7 years of proven successful healthcare sales experience * Sales Management: Strong leadership, mentorship, coaching, financial and business management skills * People Management: Supervisory experience and entry-level people management and people development skills * Business Acumen: Strong skill in financial acumen, negotiations, hospital medical device/diagnostics, and complex account management * Communication: Advanced listening, verbal, and written communication skills * Key Leadership Attributes: Develops Talent, Drives Engagement, Customer focus, Drives Results, Collaborates * Travel: Must be willing to travel up to 50% overnight * This position is not currently eligible for visa sponsorship. Preferred: * Completion of management development program Internal Partners: * Account Managers for POC (Direct Reports) * Business Development Managers (Direct Reports) * Channel Sales Managers (Direct Reports) * Field Application Specialists * Strategic Account Executives External Partners: * Customers including but not limited to Laboratory Managers, Supervisors, and Hospital management * External vendors including distribution partners Typical outside sales environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be physically able to travel up to 50%. Must maintain a valid driver's license and must maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Must be able to lift up to 25 pounds. The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $140,000 to $180,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at ___. #LI-CG1; #LI-Remote

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Strategic Account Executive in the Midwest/Mountain Regions (MO, KS, CO). The Strategic Account Executive (SAE) is the key customer-facing contact, responsible to develop, maintain, and expand current customer business along with new business opportunities among assigned Integrated Delivery Networks (IDNs) within the region. The SAE is the point of contact for Regional Integrated Delivery Networks and drives customer solutions leveraging the entire QuidelOrtho portfolio of products. Manages and leverages targeted opportunities within a region to drive continuous growth and profitability for QuidelOrtho Corporation. Leads and guides a cross collaborative team on account specific strategies to include overall management of the account in maintenance and growth strategies.This is a field based position supporting and located within the Midwest and Mountain Regions which includes Missouri, Kansas, Colorado, with additional accounts in Oklahoma, and Texas. * Achieves sales and profitability goals with each targeted customer * Establishes productive, professional relationships with key decision-makers and influencers at multiple levels with targeted customers including C-suite, laboratory leadership, Accounts Payable leaders, and technical buyers * Proactively assesses, clarifies, and validates customer needs on an on-going basis, influences and addresses customer expectations * Coordinates the involvement of Account Managers in the region, Specialty Sales, Marketing, Customer Support, Commercial Operations, Finance, and other company personnel to drive system solutions that meet account performance objectives * Proactively leads internal strategic account planning process through the development of market share objectives, financial targets, action plans, and critical milestones for quarterly, annual, and three-year horizon targets * Proactively communicates with Regional Sales Directors to provide both positive and constructive feedback on Account Manager sales behaviors and activities * Conveys timely information to the Regional Sales Director, Specialty Sales, Marketing, Sales Operations and others on field sales activities, events, changes, and trends to maximize sales, revenue, and marketing opportunities * Leads account strategies without authority and leverages opportunities through working with others through organized updates and check ins in growing and developing the business across complex IDN systems * Represents and sells the entire QuidelOrtho portfolio to all stakeholders acting as the brand ambassador to targeted clients within the region * Develops and maintains the sales forecast, current, accurate, and complete account and contact information, and records activity for targeted accounts in the CRM * Provides timely reports on all field sales activity, market events or changes that affect business, market research and customer information to maximize sales and marketing opportunities * Manages expense budget within guidelines to ensure return on investment * Carries out duties in compliance with established business policies and in accordance with QuidelOrtho's values * Perform other work-related duties as assigned Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Required: * Education: Bachelor's degree in business or equivalent experience * Experience: A minimum of 5 years successful sales experience * Proven record of accomplishment with demonstrated ability to manage a geographic territory successfully * Strategic thinking skills and ability to translate strategies into executable tactical action plans * Ability to lead without authority and create followership to drive strategy in regional Integrated Delivery Networks and / or complex accounts in the acute and POL settings * Proven ability to develop consultative business relationships while interacting at all levels within complex, matrixed organizations * Ability to utilize superior QuidelOrtho and competitive product knowledge, job knowledge and understanding of the industry to close business * Solid understanding of internal departments and procedures, i.e., Finance, Quality and Marketing, has visibility within the Corporation as a solid sales resource and leverages internal relationships to drive commercial results for QuidelOrtho and meet customer needs * Knowledge of reimbursement in states across the region and capacity to implement strategies based on that knowledge * Demonstrated ability to successfully manage a favorable ROI on programs and expense budgets * Ability to analyze financial data and generate logical strategies and plans based on analysis * Computer proficiency in Word and Excel, PowerPoint * Strong presentation and negotiation skills * Solid communication skills - written and verbal * Ability to work autonomously and promote and facilitate a team effort to drive system closes * Ability to think strategically and bring a high level of creativity to the organization * A positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm for growth in market share and revenue * Ability to uphold and support individual and company values * High degree of ethics and professionalism while interacting with customers, vendors and co- workers * Travel: Up to 70% domestic overnight travel * This position is not currently eligible for visa sponsorship. Preferred: * MBA * Experience with distributor sales, hospital sales, and/or national accounts * Experience in the medical device/diagnostic market Internal Partners: * Field Sales: Provides leadership in representing and driving account strategy, corporate goals and values. Provides thorough and timely communication to sales leadership and internal departments regarding field issues, products and competition; offers suggestions and solutions. Works with other members of Commercial team to maximize revenue and profitability in targeted IDN customers and complex accounts. Demonstrates corporate values * QuidelOrtho Management: Interacts with Sales Leadership, Specialty Sales, Sales Administration, and Distribution to maximize achievement of corporate goals, and interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.) External Partners: * Customers: Acts as brand ambassador to targeted customers * Distribution Partners: Coordinates and drives efforts of distribution to achieve QuidelOrtho goals where required in targeted systems Typical outside sales environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must maintain a valid driver's license and must maintain an automobile suitable for travel to customer sites, airport, etc. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear.Frequently required to stand, walk, and sit.Occasionally required to reach, climb, or balance. Must be physically able to travel up to 70%. Travel includes airplane, train, automobile, and overnights. Must be able to lift up to 25 pounds. The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $117,000 to $153,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at ___. #LI-CG1 #LI-Remote

Posting Type Hybrid/Remote Job Overview The Senior Technical Analyst is an experienced individual contributor who partners with business stakeholders, product owners, and engineering teams to deliver effective, high quality technical solutions. This role plays a critical part across the Software Development Life Cycle (SDLC), translating complex business needs into clear, actionable technical requirements while ensuring feasibility, quality, and user advocacy. The Senior Technical Analyst operates with a high degree of autonomy, applies deep system and process knowledge, and serves as a trusted advisor on solution design, impact analysis, and delivery execution-without direct people or delivery ownership. Job Description and Requirements Key Responsibilities * Activelyparticipatein the Software Development Life Cycle (SDLC) across requirements gathering, analysis, testing, and release activities for medium tohighly complexinitiatives. * Elicit, analyze, and document business and technical requirements, translating stakeholder needs into clear, actionable specifications for development teams. * Develop andmaintaina deep understanding of business processes, systems, and how technical solutions enable internal and external stakeholders. * Apply strong critical thinking and problem-solving skills to evaluate options, assess tradeoffs, and recommend well-reasonedsolutions. * Analyze the organizational, system, and processimpactsof proposed solutions,identifyingrisks, dependencies, and downstream effects. * Identifychange impacts associated with proposed solutions and support effective adoption by proactively surfacing risks and considerations. * Coordinate and support system testing and user acceptance testing (UAT),validatingthat delivered solutions meet defined requirements and quality standards prior to release. * Build andmaintainstrong working relationships with stakeholders through clear communication, expectation setting, and ongoing collaboration. * Create andmaintaintechnical documentation, process flows, and reference materials to support implementation, troubleshooting, and future enhancements. * Serve as a subject matter expert for supported systems and domains, providing guidance and informal mentorship to peers as needed. Qualifications * Business Analyst certification or equivalent coursework. * Experience working in an Agile environment. * At least three years working with the Salesforce platform as a business analyst, system administrator, or super user. * At least two years supporting anorganizationlarger than 250 employees in a business analyst capacity. * Experience documenting and presenting visualizations that describe complex processes appropriately for the intended audience. * Comprehensive knowledge of the Salesforce platform's core features including Sales, Service, and Flow. * Experience in closely partnering with business stakeholders to learn business processes, propose changes as per industry standards and best practices, andidentifysolutions to enable, simplify, transform & innovate the systems and process flows. * Excellent communication skills and ability to translate functional requirements into technical specifications, and technical requirements into business specifications for stakeholders. * Detail-oriented, curious, self-starter withabilityto work both independently and in a team environment. * Experience with ITGC, ITCM, and ITILpreferred but not required. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $81,000 and $121,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Agile Methodology, Business, Business Analysis, Process Improvements, Project Management, Requirements Gathering, Risk Management, Software Development, Software Development Life Cycle (SDLC), User Story

Job descriptionWant to join a growing, winning team selected as a National Best Places to Work, Ingram’s Best Company to Work For and one of the Top 100 Healthiest Workplaces in America? We work hard to provide a great environment where people enjoy coming to work and have access to a balanced quality of life. Delta Dental of Kansas is a place where employees can grow and develop, positively impact their communities, and achieve their personal and professional goals. Our employees listen to, learn from, support, and encourage one another in a fast-paced, fun, and engaging environment. We put our customers and stakeholders at the center of all we do and strive for excellence. We have created a culture focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork. We are dedicated to the personal and professional development of our employees by encouraging employees to grow and do their best. We balance work and life priorities by promoting the health and wellness of our employees. We regularly recognize and celebrate our employees for their outstanding work and accomplishments. We promote employee connection, empowerment and engagement with employee and volunteer activities throughout the year. How We Take Care of Our People: A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!“You” time: we offer paid vacation, flexible and remote work options, sick time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice.Top-notch health benefits: we offer best in class health, dental, vision, and supplemental plans.Competitive compensation package that includes an annual bonus and merit increase.401(k) plan with company match and additional contribution for those who are eligible.Employee Assistance Program for you and everyone in your household.Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs and tuition reimbursement programs so employees can improve their knowledge and skills.Named the top 2022 and 2023 Healthiest 100 Workplaces in America, including on-site fitness center, employee lounge, self-care room, wellness programs, healthy cooking seminars, biometric screenings, and gym membership benefits.Our Culture Champions and Wellness Committees plan various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, community volunteer opportunities, lunch and learns, community leader town halls and many other activities to enhance employee connection and engagement. Delta Dental of Kansas Has Been Recognized Nationally and Locally As: Named 2023 Best Company to Work For by Ingram’s Magazine.Named 2023 and 2022 Healthiest 100 Workplaces in America by Springbuk.Named the top 2023 Healthiest Employer by the Kansas City Business Journal.Named a Best Place to Work by the Wichita Business Journal 2021, 2022, and 2023.Nationally selected as Best Places to Work in Insurance in 2021 and 2022.National Company of the Year for Insurance by the American Business Awards (Gold Award).Management Team of the Year (American Business Awards).Most Innovative Company of the Year under 2,500 Employees (American Business Awards).Top Innovation Award by the Wichita Business Journal.Healthy Workplace Gold Award for excellence in employee engagement and community service.AM Best “Excellent” rating among over 16,000 insurance companies for business. management, innovation, operating performance, and risk management.Benchmark Portal Center of Excellence (given to top 10% of call centers nationwide).Sales Excellence Award for Outstanding Sales Growth.Top Call Center in North America (Customer Centricity Awards).Best Overall Customer Rating (among all companies) from Benchmark Portal. Key Responsibilities: Records and reconciles data for the purpose of updating databases, logs, and ledgers. Tasks may include data entry, recording and tracking data, preparing journal entries, and compiling data.Assists with month-end and year-end closing processes for the purpose of balancing and reconciling accounting records. Tasks may include reconciling accounts payables sub ledgers, accounts receivable sub ledgers, and bank statements monthly. Assists with year-end and Kansas Insurance Department audits as needed, and quarterly and annual regulatory reports for Kansas and Missouri Insurance Departments as needed. Assists with financial statement variance analysis.Posts entries to appropriate accounts for the purpose of updating the general ledger. Tasks may include reviewing and verifying reports, data entry, recording and tracking, compiling data, completing forms, checking numbers and payments for accuracy.Handles calls regarding billing, COBRA, and accounts payable inquiries for the purpose of sharing and obtaining information and maintaining accurate records. Tasks may include retrieving files and other information.Performs general finance duties for the purpose of supporting department objectives. Tasks may include preparing and mailing individual billing statements, preparing ASO billings and documentation, preparing cash reports, and preparing accounts payable checks. Delta Dental of Kansas is an equal opportunity employer. Benefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insuranceOn-site gymPaid sick timePaid time offProfessional development assistanceReferral programTravel reimbursementTuition reimbursementVision insuranceWork from home Schedule:8 hour shiftHybrid schedule (Monday and Friday are remote work days) • Bachelors degree in Accounting required., • 2 years of experience in general accounting strongly preferred., • 10-key skills with an error rate of 5% or less required., • Strong oral and written communication skills., • Proficient in Microsoft Office, especially Excel., • Must possess mobility to work in a standard office setting and/or remote home office setting.$54,000 - $68,000 a year

Posting Type Hybrid/Remote Job Overview The Senior Developer Services Specialist is a technical leader and trusted advisor who enables internal and external developers to successfully design, build, and scale solutions on the Relativity platform. This role serves as a senior escalation point for complex development scenarios, provides deep technical guidance, and influences best practices across the developer ecosystem. In addition to direct developer enablement, the Senior Specialist partners crossfunctionally with Engineering, Product, Sales and Customer teams to improve developer experience, platform adoption, and solution quality. This role operates with a high degree of autonomy and is expected to lead initiatives, mentor peers, and contribute to strategic improvements within the Developer Services team and the organization. Job Description and Requirements Key Responsibilities * Act as a senior technical advisor to developers building custom applications and integrations on the Relativity platform, supporting complex and nonstandard use cases with strong architectural judgment. * Lead advanced onboarding, enablement, and training for developer audiences by delivering solution design reviews and architecture guidance aligned with Relativity best practices. * Provideexpert guidance on the design and implementation of custom applications to ensure solutions are scalable, supportable, and aligned with platform capabilities. * Serve as an escalation point for highimpact developer issues by conducting deep technical investigations, isolating root causes, and recommending durable,platformappropriate solutions. * Build, test, and share sample code snippets, proofofconcepts, and other practical examples that help external developers visualize the recommended way to consume platform tools and APIs. * Leverage deep platform, API, and extensibility knowledge to resolve complex developer issues while balancing multiple concurrent work requests and deadlines. * Influence, document, and socialize development best practices, patterns, and guidance to improve overall developer experience and solution quality. * Partner crossfunctionally with Product, Engineering,Account/Salesand Customer teams to provide highsignal developer feedback and advocate for platform improvements. * Mentor and support Developer Services Specialists by providing technical coaching, sharing proven approaches, and contributing to team skill development. * Lead or contribute to strategic initiatives that improve developer tooling, documentation, andenablementprograms. * Communicate clearly, professionally, and proactively with customers and internal stakeholders whileoperatingindependently with a high degree of autonomy and accountability. * Identify, document, andsubmitproduct defects and actionable feedback discovered during developer engagements to support continuous platform improvement. * Participate in annual Relativity user conferences by leading flagship technical sessions and workshops that influence developer adoption, elevate platform best practices, and represent the voice of the external developer community. Minimum Qualifications * Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. * Significant experiencein software development, including designing, building, and supporting production applications. * Working knowledge of SQL and experience interacting with relational data stores as part of application development, troubleshooting, or reporting workflows. * Handson experience with modern development languages and technologies, including but not limited to .NET, JavaScript, RESTful services, JSON, and similar frameworks or protocols. * Strongproficiencywith modern development concepts such as APIs, application architecture, and cloudbased solutions. * Demonstrated ability to independently troubleshoot and resolve complex technical issues across application, integration, and platform layers. * Experience working directly with developers or technical customers in a customerfacing, consulting, or enablement role. * Excellent written and verbal communication skills, with the ability to clearly explain complex technical concepts to diverse audiences. * Proven experience collaborating crossfunctionally in a fastpaced, evolving environment. Preferred Qualifications * Experience building or supporting solutions on extensible SaaS orplatform-basedproducts, with exposure to technical mentorship and developer enablement practices such as training or documentation. * Proven experience advising developers on architecture and best practices, resolving complex or nonstandard technical scenarios, and translating developer feedback into actionable guidance or platform improvements. * Strong communicator with experience creating and delivering developerfocused enablement content and engaging developer communities through documentation, presentations, workshops, webinars, or conference sessions. * Ability tooperateautonomously with strong judgment, mentor technical peers, and collaborate crossfunctionally to drive improved developer experience and platform outcomes. * Familiarity with the Relativity platform, includingRelativityOneconcepts, APIs, and extensibility points, is strongly preferred. * Experience creating developerfacing enablement materials such as sample code, reference implementations, tutorials, or architectural guidance, and presenting technical content through workshops, webinars, or conference sessions. * Relativity certifications or progress toward certification (e.g., Specialist, Expert, orplatform-specificcredentials) are considered a plus. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)

Job DescriptionSalary: At Zernco, employee and client satisfaction come before profit. We ensure the success of our employees, clients and subcontractors by building long-lasting relationships and remaining committed to strong moral and ethical principles, values and always doing the right thing. We are seeking a highly motivated and experienced Accounting Coordinator. This role is a true accounting role managing various AP and AR tasks making it an excellent opportunity to gain hands-on experience in various tasks while working with a dynamic team. The ideal candidate is a proactive problem solver with a passion for being highly detail oriented, and proactive. This is a full time in office position working Monday - Friday 8am - 5pm at our corporate office and is benefits eligible. If what you have read about our company interests you then I encourage you to apply and Let's talk Zernco! Accounts Payable (AP) Management: • Monitor and manage AP email, addressing vendor inquiries and follow-up on communications., • Process and code invoices and credit card receipts, ensuring accurate and timely entry, route for approval and post in the accounting system., • Import Facilities AP transactions to post in the accounting system., • Communicate special handling of entries to the appropriate parties for Z-Bucks, payroll deductions and reimbursements., • Save electronic copies of asset related invoices/receipts to the designated asset management folder., • Manage AP check run payment process, communicate with project managers for approvals, print checks and process electronic payment files for upload to financial institutions., • Maintain the held checks list, place holds on invoices in the accounting system and release the holds when indicated., • Post bank draft payment transactions in accounting system on the date the transaction is posted to the bank account., • Conduct initial reviews of all new vendor setups and maintain vendor records with various updates, including verification of banking details, updates to payment remittance address and certificate of insurance expiration dates., • Review vendor statements for past due invoices, request copies of missing invoices., • Follow up with vendors on outstanding checks over 60 days., • Complete vendor credit apps for review and signature, with communication to new vendors regarding requirements for setup. Credit Card Management: • Maintain company credit card accounts, reconcile monthly statements, and schedule monthly payments., • Manage new employee credit card set up and activation, add to Teams and accounting system, provide instruction and training on the receipt submission process., • Manage online credit card limit adjustments and issue virtual credit cards when necessary., • Reconcile credit card transactions weekly, research and communicate missing receipt issues., • Perform monthly audit of aging credit card transactions after reconciliations are completed. Accounts Receivable (AR) Management: • Monitor and manage AR email, forward client payment email remittance notifications to project managers, respond to client inquiries and follow-up on communications., • Assist project managers with AR billing document preparation, such as AIA pay applications, GC lien waivers and sworn statements to submit to clients, and post AR billings in the accounting system., • Import Facilities AR transactions to post in the accounting system., • Post bank deposits in the accounting system on the date the transactions post to the bank account and save electronic copies of the receipt deposit, as well as payment remittance notifications to the job file billing folders., • Monitor and track outstanding receivables that are past due, coordinate with project managers for timely client follow-up. Month End, Year End and Compliance: • Coordinate AP/AR month end close procedures and assist with reconciliations., • Assist with WIP preparation and review of active jobs, reference monthly status reports (MSRs) for information regarding fluctuations in profitability., • Manage sales & use tax compliance and monthly filings., • 1099 Year End Audit, prepare 1099s to print and file electronically with the IRS., • Collaborate with the accounting team to streamline and improve processes, update standard operating procedures (SOPs) as workflows change and evolve., • Prepare and provide various financial reports as requested, assist with special projects, and provide backup to the accounting team when necessary. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is anin-office, non-remote administrativepositionand technology will be provided accordingly. The requirements listed below are representative of the knowledge, skill, competency, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge and Experience • High school diploma or general education degree (GED)required;anassociate or bachelorsdegreein accounting, finance, or related field ispreferred. 1-3 yearsrelevantexperience,familiarity withGenerally Acceptable Accounting Principles (GAAP),oran equivalentcombination of education and experienceisrequired., • Knowledge of administrative procedures and processes, such asfile andrecordmanagement., • Effective verbal communication skills for interacting with management, employees, customers, subcontractors, and vendors individually or in small groups., • Ability torecognizeissuesthat require escalation toleadership., • Works well with others in a positive, professional manner,maintainingstrong working relationships with coworkers, supervisors, subcontractors, vendors, and clients., • Maintainsconfidentialityofcompany, client, subcontractor,and vendor information., • Strong ability to prioritize and plan work, manage time effectively, and adapt quickly to changing priorities.Managesmultiple tasks and organizes resources to meet deadlines., • Takeinitiative-takingsteps, including asking for or offering help as needed. Performs tasks independently within the direction provided by supervisors., • Maintains high accuracy and quality standards., • Proficient in Accounting/Construction Management software,Microsoft Office Suite,

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team! We’re hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued and your success is rewarded. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound calls to potential and existing customers, • Promote and sell products or services tailored to customer needs, • Handle objections and close sales effectively, • Meet or exceed sales quotas and performance metrics, • Maintain accurate records of sales activities and customer interactions, • Follow up on leads and respond to customer inquiries, • Stay informed about product updates, promotions, and offerings Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or GED required, • Fluent in English and Spanish (spoken and written), • Strong sales and persuasion skills, • Excellent communication and negotiation abilities, • Ability to work in a fast-paced, target-driven environment, • Previous sales or telemarketing experience is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you’ll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Manage inbound and outbound calls in a courteous, timely, and professional manner, • Resolve customer issues effectively, aiming for first call resolution, • Research internal systems to retrieve missing information and collaborate with other departments as needed, • Accurately document customer interactions and process claims, • Conduct needs-based conversations to identify the best solutions for customers, • Use training resources and knowledge bases to provide accurate information while following scripts and procedures, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to the appropriate personnel when necessary, • Participate in training sessions and team meetings to stay current on updates and best practices, • Adhere to attendance and scheduling requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Strong written, verbal, and organizational communication skills, • Typing speed of at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Highly reliable with excellent time management and punctuality, • Strong problem-solving, troubleshooting, and follow-up skills, • Conflict resolution and negotiation abilities, • Customer-focused with empathy, patience, and professionalism, • Ability to multitask, self-manage, and stay focused, • Team-oriented with a collaborative mindset, • Comfortable working in a fast-paced, dynamic environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base. In this role, you’ll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services. We’re looking for individuals with a friendly, upbeat attitude, a strong work ethic, and a passion for delivering excellent customer experiences. If you’ve worked in customer-facing roles like retail, hospitality, or food service, we’d love to hear from you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Answer inbound and outbound calls in a professional and courteous manner, • Resolve customer concerns efficiently, aiming for first-call resolution, • Research internal systems to locate missing information and collaborate with other departments as needed, • Accurately document customer interactions and process claims, • Engage in solution-based conversations to recommend the best options, • Follow scripts, policies, and procedures while using training resources to provide accurate information, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to the appropriate personnel when necessary, • Attend training sessions and team meetings to stay current on updates and best practices, • Adhere to attendance and scheduling requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Strong written, verbal, and organizational communication skills, • Ability to type at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with excellent time management, • Strong problem-solving and conflict resolution skills, • Customer-focused with empathy, patience, and professionalism, • Able to multitask, self-manage, and stay focused, • Team-oriented with a collaborative mindset, • Comfortable working in a fast-paced, dynamic environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a skilled communicator with a passion for helping others? We’re hiring Call Center Agents to support inbound inquiries, technical troubleshooting, and back-office processing for top-tier commercial and public sector clients. Whether you're just starting out or bringing years of experience, we offer a dynamic environment where your contributions make a real impact. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Deliver exceptional customer experiences via phone, email, and chat, • Resolve product and service-related questions with empathy and accuracy, • Troubleshoot basic technical issues using internal tools and resources, • Maintain detailed records of customer interactions and service outcomes, • Collaborate across departments to ensure timely issue resolution, • Uphold client-specific protocols and compliance standards, • Protect sensitive customer data with discretion and care, • Continuously improve through training and feedback Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Minimum age: 18+, • High school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook), • Familiarity with Windows OS and general computer navigation, • Dependable, punctual, and organized, • Problem-solving mindset with a customer-first attitude, • Ability to work independently and as part of a team, • Comfortable in a fast-paced, high-volume environmentPreferred, • 1+ year experience in customer service, tech support, sales, or admin roles, • Previous experience in a contact center or government-related environment

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage Sales Supervisors, • Oversee quality, production, and hours., • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives, • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity, • Directs sales forecasting activities and sets performance goals and objectives accordingly, • Review and provide guidelines and best practices for maintaining competitive edge, • Develop and maintain strategy on ensuring customer satisfaction on all sales transactions, • Analyze and respond to changing market conditions, to include competitive benchmarking, • Analyze trends which includes producing statistical reports on individual performance and sales trends, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of Supervisors, • Responsible for weekly payroll review and submission to ensure correct entries, • Building management of all building maintenance., • Responsible for the physical security of the building, • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. • Associate’s degree and/or relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Understanding of call center tools and technology used to manage KPIs and SLAs, • Possess effective conflict resolution skills (both customer and agent conflict), • Possess time management, planning, organizational and multi-tasking skills, • Ability to learn new products and systems, • Ability to work in a professional fast-paced environment

Job Description THE COMPANY Our client is a U.S.-based manufacturer and solutions provider focused on the outdoor wellness and community fitness sector. They design, manufacture, and support outdoor fitness spaces used by municipalities, Parks & Recreation departments, healthcare systems, senior living communities, military and VA facilities, schools, and other institutional organizations. The company has earned a strong reputation for integrity, a service-first mindset, and long-standing relationships within the public sector. Their products are designed to promote inclusive and accessible wellness, with installations across the country. The organization values patience, credibility, and doing things the right way—both in serving customers and supporting its internal team. THE ROLE Our client is looking for a Regional Sales Manager – Midwest Territory to drive growth and expansion across Kansas, Nebraska, and Missouri. This position focuses on developing an underpenetrated territory through consistent relationship-building, in-person engagement, and long-term project development. The Regional Sales Manager will spend significant time in the field, meeting with key stakeholders, conducting site visits, identifying opportunities, and working closely with internal teams to deliver designs, proposals, and complete solutions. The sales process is consultative and often lengthy, involving multiple decision-makers and approval stages. Success in this role requires dependability, strong follow-through, and the ability to establish trust within the community. This is not a high-volume, transactional sales position. Instead, it is a territory development opportunity best suited for someone who values autonomy, prioritizes relationships, and understands that impactful projects require time and consistent effort. THE QUALIFICATIONS • Must reside in Kansas, Nebraska, or Missouri, • Experience developing and managing a multi-state territory, ideally from an early or underdeveloped starting point, • Preferred experience selling into public-sector or institutional markets (municipalities, government agencies, healthcare, education, facilities, or similar), • Comfortable managing long sales cycles that require persistence, organization, and patience, • Willing and able to travel throughout the territory for meetings, site visits, and events, • Strong communication and follow-up skills, with the ability to collaborate effectively across internal teams, • Consultative, relationship-focused sales approach with a high level of professionalism and credibility, • Demonstrated integrity and comfort operating in compliance-driven environments, • Self-motivated, with the ability to work independently in a remote, field-based role THE BENEFITS Base salary of $75,000, with expected on-target earnings (OTE) of $115,000–$130,000 within the first two years. The company provides a comprehensive benefits package that reflects its long-term commitment to employees, including medical coverage, retirement plans, paid time off, and wellness-focused programs. This role offers the opportunity to represent a respected brand, build something meaningful in the Midwest, and grow with a stable, values-driven organization.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Call Center Representatives to support our "Get Out the Vote" initiative. In this role, you will make outbound phone calls on behalf of the Republican Party to encourage voter turnout for the presidential election. Ideal candidates will be comfortable representing the Republican Party, have excellent communication skills, be eager to learn, and be highly reliable. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • Work at home experience, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural communicator with a drive to help people and close sales? We’re hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software. In this role, you’ll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment. No prior contact center experience required we welcome candidates from customer-facing industries like hospitality, retail, and food service! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Listen actively to customer concerns and resolve issues effectively, • Use internal systems to manage accounts and complete service tasks, • Identify sales opportunities and apply upselling techniques, • Clearly explain products, services, and processes to customers, • Escalate customer dissatisfaction when necessary, • Aim for first-call resolution through strong communication and problem-solving Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management, • Strong problem-solving, negotiation, and conflict resolution skills, • Customer-focused: empathetic, patient, and responsive, • Ability to multitask and self-manage in a fast-paced environment, • Team-oriented with excellent interpersonal skillsPreferred, • 1+ year experience in customer service, sales, tech support, or administrative roles, • Experience in a contact center or government-related work environment

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description DemandFactor is seeking a focused and skilled Marketing Analyst. This position is fully remote, and shifts are available during EST through PST hours. The selected candidate will perform various tasks to assist the sales team, including: If you're passionate about building relationships, closing deals, and helping clients achieve measurable success, join DemandFactor and be part of a team that drives real business impact. • Analyzing data using spreadsheets to determine campaign criteria, deliverable volumes, and pricing, • Identifying upcoming proposals, market trends, products, and service provisions to understand clients' needs, • Making valuable suggestions on upcoming and current campaign strategies, • Outstanding attention to detail and accuracy, • Excellent organizational and planning skills, • Strong analytical skills, • Ability to work on multiple projects simultaneously, many under tight deadlines, • Flexibility to adapt to changing circumstances, • Terrific communication skills

Job Description Are you a college student preparing to graduate and looking to kick-start a rewarding career in sales? Or have you recently graduated and are seeking a fresh opportunity to grow and thrive in sales? Whether you've studied business, marketing, communications—or just love connecting with people—Hibu is here to help you launch your career with confidence. We're looking for motivated individuals who are ready to grow, learn, and thrive in a fast-paced, high-reward environment. Our award-winning training program and supportive team culture will set you up for success. Why Hibu is a Great Fit for You: • Comprehensive Training and Mentorship: start with 3 weeks of classroom training followed by 9 weeks of hands-on field coaching. You'll learn everything you need to succeed in digital sales., • Base Salary + Uncapped Commissions: start with a base salary of $43,000 and earn residual commissions., • Year 1 On-Target Earnings: $90,000-$100,000, • Year 2 On-Target Earnings: $100,000-$120,000, • Supportive, People-First Culture: We're a community-focused company that values collaboration, recognition, and work-life balance. You'll be surrounded by leaders and peers who want to see you win., • Career Growth and Advancement: With a clear path to leadership or advanced sales roles, your future at Hibu is full of opportunity. Many of our top performers started right out of college!, • Hybrid Flexibility: Enjoy a mix of remote work and in-field client visits that gives you autonomy and variety in your day., • Full Benefits Package: We offer comprehensive benefits including medical, dental, vision, 401K with company match, paid time off, and more! What You'll Do as an Outside Sales Representative: • Partner with small businesses to provide best-in-class digital marketing solutions (websites, SEO, social ads, and more), • Prospect and cold call within your territory to build your client base, • Conduct virtual and in-person presentations, • Build long-term relationships and earn residual income through client retention, • Make a real impact by helping local businesses grow What We're Looking For: • Grit, drive, and a "refuse to lose" attitude, • Strong communication and relationship-building skills, • Entrepreneurial mindset and eagerness to learn, • A passion for helping others succeed, • Sales or marketing internship experience, • Leadership skills and experience Ready to start your career strong? Check out this video from one our sales reps to hear why Hibu is the right place to launch your career. If you want to learn more about our values and culture, watch this short video featuring our team. Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package. Learn more about the Hibu culture here: Culture at Hibu NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Job Description Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily. What Elwood Staffing can offer you: • Base salary & Uncapped Commission, • Structured & Interactive Training Journey, • Local, Regional, and Corporate Support, • Health, Dental, and Vision, • 401K Plan with company contribution, • Discount tickets, travel, and shopping-Working Advantage, • Annual Top Performers Trip, • Anniversary awards program, • Tuition reimbursement, • Opportunities for advancement throughout our company Business Development Manager Responsibilities: • Identify leads, qualify prospective business, create proposals, present to clients, and create new sustainable business partnerships., • Local travel 60-70% throughout the week - auto allowance provided! (This is not remote), • Present customized solutions that demonstrate a clear understanding of the prospective client's business needs., • Actively drive negotiations, close, and onboard new accounts while working with a service team to provide service delivery. Business Development Manager Qualifications: • Outside sales or new account business development experience is preferred but not required!, • Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency., • Excellent computer skills including proficiency in Microsoft Office suite., • Strong verbal and written communication skills. We are an Equal Opportunity Employer. #IJBDM

Job Description DemandFactor is seeking a driven and results-oriented Account Executive to manage the full sales cycle and build strong, long-term client relationships. This position is fully remote, with flexibility to work across EST–PST hours. The ideal candidate will combine consultative selling skills with strong organization, communication, and a customer-first mindset to drive revenue growth. Responsibilities and Duties • Own and manage the full sales cycle from prospecting and qualification through proposal, close, and handoff to Client Success, • Build and maintain strong relationships with prospective and existing clients, acting as a trusted advisor on DemandFactor solutions, • Collaborate closely with Marketing Analysts and Client Success teams to design effective, data-driven campaign proposals, • Identify client needs, business challenges, and growth opportunities to recommend appropriate products and services, • Develop and present proposals, pricing, and campaign strategies aligned with client goals, • Maintain accurate and up-to-date records in CRM systems, including pipeline tracking, forecasts, and client communications, • Work cross-functionally to ensure smooth onboarding, campaign execution, and high customer satisfaction, • Monitor market trends, competitive landscape, and client feedback to inform sales strategies, • Proven experience in sales, account management, or business development (B2B preferred), • Excellent written and verbal communication skills with strong presentation abilities, • Highly organized and detail-oriented, able to manage multiple opportunities simultaneously, • Strong problem-solving and analytical skills to assess client needs and propose effective solutions, • Ability to work independently while collaborating effectively with cross-functional teams, • Comfortable using CRM systems, spreadsheets, and other sales productivity tools, • Ability to thrive in a fast-paced, deadline-driven environment with shifting priorities, • Customer-focused mindset with a consultative approach to selling, • Experience in demand generation, marketing services, or agency environments is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today! Ennoble Care is seeking a full-time, preferred experienced Community Liaison for our Wichita, KS region! The Community Liaison will be responsible for interaction in the community and promoting company services and House Calls and Hospice services. • Analyze the potential of the company's service area to determine target markets., • Visit Doctor' offices, hospitals, Assisted Living facilities, Skilled Nursing Facilities and other possible sources of referrals to present Agency credentials and obtain patient referrals., • Analyze the company's organization to determine its strengths and weaknesses., • Analyze past and current marketing data., • Complete an analysis of the company's "product" line., • Analyze patient/company relationships., • Develop sales/marketing objectives and sales projections., • Develop a marketing plan, identifying priorities and sets a reasonable timetable., • Implement marketing plan staying within established timetable., • Review and evaluate the analyses and plan on an established basis., • Attend IDG meetings, as appropriate., • Assist office staff as needed with going to updates, etc., • At least 3 years experience in marketing, nursing or social work interacting with health agencies/professionals., • Must be organized and detail oriented., • Must be able to communicate effectively orally and in writing., • Must be a licensed driver with an insured automobile in good working Base Salary: $50,000 - $95,000, Plus: Monthly, Quarterly, and Annual Bonuses #blue Full-time employees qualify for the following benefits: • Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity., • Paid Time Off, • Paid Sick Time, • 401(k) with up to 3% company match, • Referral Program Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dynamic and Experienced Remote Vice President of BPO Sales to lead our global sales strategy and drive revenue growth. This executive role is ideal for a results-driven leader with a proven track record in BPO sales, client acquisition, and strategic partnerships. Join a fast-growing organization that values innovation, collaboration, and excellence in customer experience. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop and execute comprehensive sales strategies to achieve revenue targets., • Build and manage a high-performing remote sales team across multiple regions., • Identify and secure new business opportunities in the BPO and call center space., • Foster long-term relationships with enterprise clients and key stakeholders., • Collaborate with marketing and operations to align sales initiatives with company goals., • Analyze market trends and competitor activity to inform strategic decisions., • Represent the company at industry events, conferences, and client meetings. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor's degree in business, Marketing, or related field (MBA preferred)., • 3+ years of experience in BPO sales, with at least 5 years in a leadership role., • Proven success in managing remote sales teams and achieving aggressive targets., • Strong understanding of BPO services, customer service, and outsourcing models., • Excellent communication, negotiation, and presentation skills., • Experience with CRM tools and sales analytics platforms.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services., • Listen to customers, understand their needs, and resolve customer issues., • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks., • Accurately document and process customer orders in appropriate systems., • Follow all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff and managers for resolution as needed., • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Outbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing products and services while providing excellent customer service. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services., • Listen to customers, understand their needs, and resolve customer issues., • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks., • Accurately document and process customer orders in appropriate systems., • Follow all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff and managers for resolution as needed., • Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re expanding our team and looking for motivated Call Center Representatives to join us! In this role, you’ll handle inbound calls and guide customers through the sales process, helping them discover new products and services while delivering exceptional support. This is a great opportunity to develop your customer service and sales skills in a dynamic, fast-paced environment. We offer both full-time and part-time positions with flexible scheduling options. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Respond to inbound and outbound calls in a friendly, timely, and professional manner, • Resolve customer inquiries effectively, aiming for first-call resolution, • Research and retrieve information across systems to support customer needs, • Accurately document interactions and process claims in internal systems, • Engage customers in solution-focused conversations to identify the best options, • Use training resources and scripts to provide accurate information and support, • Maintain confidentiality and handle sensitive data responsibly, • Escalate complex issues to the appropriate team members when necessary, • Participate in ongoing training and team meetings to stay current on updates, • Adhere to attendance and scheduling expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years or older, • High school diploma or equivalent required, • Strong communication and organizational skills, • Typing speed of at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with strong time management skills, • Ability to troubleshoot, resolve issues, and follow up with customers, • Strong problem-solving and conflict resolution abilities, • Customer-first mindset: empathetic, patient, and responsive, • Ability to multitask and work independently, • Team player with a collaborative attitude, • Comfortable working in a fast-paced, evolving environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job Description Mad City Windows & Baths, a Renuity Company Outside Sales Representative Average reps can make $200k-$300k/yr with UNCAPPED earnings! Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! What We Offer * Base Salary + Sales Commission + Performance Bonus earning opportunity * Average earning potential of $200k-$300k/yr * True uncapped earnings – ask our recruiters about high performers! * ALL leads are provided to you! 2 - 3 pre-set, pre-qualified appointments a day * No cold-calling or lead generation required! * W2 employment - comprehensive benefits packages, PTO, 401(k) with match * State of the art sales training program * Year-end awards ceremony with luxury gifts, company vacations, and more! About the Role In this position, you will: * Meet with potential clients in their homes, demonstrating our unique products and outstanding services * Provide timely presentations, accurate estimates, and detailed documentation * Become a professional expert, fulfilling all steps in providing customer service beyond expectations to generate repeat business Key Qualifications * Ability to work evening and Saturday appointments (No Saturday evening appointments) * In-Home Sales, Outside Sales, or Business to Consumer Sales experience preferred * Ability to meet and exceed goals * Must be self-motivated and results oriented * Ability to attend one-time training session in Madison, WI About Renuity Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service. To learn more, visit Renuity's About Us page. Candidates applying for roles listed as ‘Remote’ must be located in the United States, excluding states in which the Company is not currently authorized or operationally able to employ workers (currently including Alaska, California, Colorado, Hawaii, Montana, Rhode Island, and Wyoming). Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact . If you have a question regarding your application, please contact To access Renuity's Privacy Policy, please click here: Privacy Policy