Service Engineer
4 days ago
Louisville
Job Description Job Description Company: Addverb Technologies USA, inc. Role: Service Engineer – After Sales Reporting to: Director What's in it for you: • Fully paid employee coverage on PPO Plans with HSA, or for CA Employees: PPO & HMO Plans - NO waiting period required!, • Fully paid Dental, Vision, LTD, AD&D, Life coverages along with other extra optional coverages offered, • Monthly Dependent Medical Coverage Allowance, • Affluent Vacation plus Sick Leave Package, • Major Holidays, • 4% 401(k) Retirement company contribution, no waiting period, • Monthly Phone and Internet Allowance, • Corporate Credit Card, • Team Events & Trips Addverb is a global robotics company, focused on providing cutting-edge solutions & technology to improve efficiency and accuracy in intralogistics operations - with our in-house manufactured hardware (robots!) and robust software, warehouse, and supply chain solutions. Operating across four verticals in the intralogistics sector, Addverb offers a wide range of products and services to meet diverse needs. Important to know We have several ongoing and new projects. Depending on your home location, you may predominantly be working on large projects we have in Louisville, KY / Indianapolis, IN / Columbus, OH / Chicago, IL / Atlanta, GA or anywhere in the US. We'd be happy to help & support you relocate to any of these locations. Alternatively, the travel schedule will be 70-100% on-site each workweek (depending on your home/ base location). There will be some occasions where we'd ask you to work over the weekend (such as during the go-live phase). However, we want all of our employees to have a good work-life balance and not be away for prolonged periods. The Mission The SERVICE ENGINEER is an integral person in helping our customer’s vision for an automated warehousing solution from Addverb US come to life. The core objective is to commission autonomous mobile robots and pallet/bin shuttles and integrate them with the customer’s warehouse operations. As our SERVICE ENGINEER, you...(aka Responsibilities & Duties) • Provide scheduled preventive maintenance services to contract customers in assigned areas, • Provide on-demand corrective, emergency calls, and paid services to customers in assigned areas as required, • Assist with start-up services on new Addverb products as required, working closely with the assigned Installation Specialists., • Report product quality issues to assigned Installation teams at the time of handover and file quality reports as directed/required, • Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required, • Conduct periodic customer care visits to monitor product performance and customer satisfaction., • Maintain accountability/inventory of assigned spare parts (spare kit) and customers’ consignment inventories., • Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems, • Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility, • Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner, • Experience working in a mission-critical, on-call environment is desirable, • Ability and willingness to lift, lower and carry objects up to 15kg., work from heights, climb ladders, and work in confined spaces, • Minimum criteria: 3-5 yrs of experience in installation and commissioning of automation projects., • Currently based in or near preferably: Louisville, KY / Indianapolis, IN / Columbus, OH (Midwest to East coast areas) (or open to relocate), • Authorized to work in the USA without any Visa Sponsorship, • Experience in Automated Material Handling Systems (Conveyors, ASRS, Lifts, Robots, Barcode Scanners, Barcode Print & Apply, etc.) - preferred., • Experience with Robotics and Automation Systems - preferred, • Troubleshooting, Technical Support, and Maintenance & Repairs skills, • Excellent interpersonal and teamwork skills, • Exposure to Kepware and other OPC server - preferred, • Familiar with CAD to read drawings (EPLAN, AutoCAD) and understand, • Exceptional interpersonal skills (customer service skills) and communication skills, • Strong Professional verbal and written communication skills in English, • Strong problem-solving and analytical skills, • Attention to detail, reporting, and writing skills, • Time Management, Responsiveness, and Accessibility. Addverb US provides equal employment opportunities to all employees and applicants for employment. stow prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Full-time Pay: $60,000.00 - $90,000.00 per year Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Professional development assistance, • Relocation assistance, • This role may require you to be near or relocate to Louisville, KY area / Indianapolis, IN or Midwest area - Are you open to relocating?, • Are you comfortable with travel 70-80%, or more as required?, • Are you comfortable with on-site work?, • What is your expected annual base salary? Provide range or min. expectation.