Customer Service Manager - State Farm Agent Team Member
10 days ago
Indianapolis
Job DescriptionBenefits: • 4 day work week, • Licensing bonus, • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off, • Training & development, • Flexible schedule Im a proud graduate of Purdue UniversityIndianapolis, where I earned my B.S. in Psychology, and Indiana Wesleyan University, where I completed my MBA. As a family-owned agency with two children of my own, staying connected to the community is a big part of who I am. I serve as a Board Member for Project Will, supporting young adults with behavioral health challenges, and Im an Indy Chamber Ambassador, helping welcome new businesses and strengthen local connections across Indianapolis. Our office culture is friendly, laid-back, and growing, with a true work hard/play hard mentality. What sets us apart is our focus on growing personally, professionally, and physically, while still maintaining strong work/life balance. We believe in giving 100 percent when were at work and 100 percent to our lives outside of it. Service is also a core value for us. We volunteer quarterly as a team, most recently partnering with the You Feed Them Mission to support 70 local families. We currently have four team members and offer meaningful benefits including a 4-day work week opportunity, a health care subsidy, PTO and paid holidays, a 401k, disability and life insurance, no weekend hours, and company-paid training. Were looking for someone who is a true self-startersomeone who believes they can make a difference, is rooted in their community, and has a history of success. If you're motivated, caring, and ready to grow with a supportive and encouraging team, youll feel right at home here. ROLE DESCRIPTION: As a Customer Service Manager - State Farm Agent Team Member with Kellie Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Oversee the agency team and daily operations., • Develop and implement customer service policies and procedures., • Handle escalated customer complaints and issues.QUALIFICATIONS:, • 3-5 years of sales or insurance experience, State Farm experience preferred., • Leadership and organizational skills., • Communication and problem-solving abilities., • Must be currently licensed (Property/Casualty and Life/Health).