COO- Non Profit
hace 9 días
Stone Mountain
Job Description Position: COO Position Overview The Chief Operating Officer (COO) serves as a key executive leader responsible for ensuring that the church operates with excellence, alignment, and disciplined execution. Overseeing Operations, Human Resources, and Information Technology, the COO leads the systems, infrastructure, and teams that support a healthy, scalable, multi-campus ministry. Reporting directly to the Lead Pastor, this leader translates vision into strategy, strategy into systems, and systems into results. The COO ensures that organizational execution runs with clarity, accountability, and consistency—removing bottlenecks, strengthening communication, and building structures that support healthy growth. The COO is responsible for operational systems, workflow design, organizational efficiency, HR leadership, IT infrastructure, and cross-department integration. This role is foundational to improving operational rhythm, enabling staff effectiveness, and supporting long-term ministry impact. Core Competencies • Strategic Leadership: Able to translate vision into actionable plans, ensuring organizational alignment with the Lead Pastor’s direction and long-term goals., • Operational Excellence: Skilled in designing, optimizing, and managing systems that improve efficiency, accountability, and resource stewardship., • Technology & Systems Integration: Skilled in evaluating, implementing, and optimizing systems, software, and IT tools that support organizational function and multi-campus coordination., • People & Culture Leadership: Experienced in HR strategy, team development, performance management, and fostering a healthy staff culture., • Organizational Development: Strong capacity to analyze structures, streamline workflows, and build scalable processes., • Executive Collaboration: Demonstrated ability to partner with executive and pastoral leaders to balance ministry and business priorities.Character Traits, • Integrity & Accountability, • Vision-Driven & Strategic, • Wise & Discerning, • Empowering & Relational, • Composed & Decisive, • Servant-LeaderSpiritual Responsibilities, • Uncompromised commitment to the church's vision, values, core beliefs and statement of faith., • Agree to be an active participant in the church's ministry., • Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures., • Understand that in this role, you are a critical part of the church's mission to help change people's lives with the Gospel so that they can change the world, and that part of your responsibilities as a church employee includes being considered a spiritual leader in the church., • Commit to pray for the first family, leadership, and membership of the church., • Lead in generosity to the church through consistent giving of tithe and offerings., • Serve in excellence by being early and prepared for all scheduled meetings., • Establish and foster an exemplary relationship with staff, volunteers, church members, and the community at large., • Partner with the Lead Pastor and Executive Team to design and implement organizational priorities., • Lead organizational planning and translate strategic goals into operational action plans., • Ensure organizational structure, staffing, and systems support healthy growth and long-term sustainability., • Establish performance expectations, accountability systems, and a culture of excellence across departments., • Design, map, and implement organizational workflows that create clarity, eliminate duplication, and ensure consistency across all campuses., • Build, document, and maintain standard operating procedures (SOPs) for all key processes and recurring functions., • Establish the operational rhythm of the organization, including communication flow, reporting cadence, decision-making pathways, and execution checkpoints., • Identify operational gaps and bottlenecks and implement solutions to strengthen efficiency and cross-department effectiveness., • Oversee the implementation of systems and technology that support operational excellence, ensuring adoption and alignment with ministry needs., • Create predictable, repeatable, and scalable systems that support growth, minimize confusion, and ensure accountability., • Oversee the IT department and ensure that all campuses are equipped with reliable, secure, and mission-aligned technology solutions., • Ensure the implementation, adoption, and optimization of key platforms and systems (HRIS, CRM, communication tools, project management software, security systems, etc.), • Lead the development of IT policies and procedures including security, access management, device management, and data integrity., • Ensure the church’s IT infrastructure is current, protected, and scalable., • Coordinate cross-department technology needs and ensure tools support workflow effectiveness., • Oversee IT vendor relationships and evaluate solutions to improve systems integration and user experience., • Support the implementation of new technologies that drive efficiency, collaboration, and ministry excellence., • Collaborate with the CFO, CAO, and Controller on annual budgeting related to operational priorities., • Provide operational recommendations and needs for inclusion in financial planning., • Ensure operational execution aligns with approved budgets and organizational priorities., • Provide executive oversight to the Operations department, ensuring systems, standards, and workflows are executed consistently across all campuses., • Set organizational expectations for operational readiness and excellence for services, events, and ministry programs., • Ensure the Director of Operations develops and maintains scalable processes that support facilities, logistics, security, and multi-campus operations., • Establish cross-campus operational standards to support consistent guest experience and ministry execution., • Partner with the CAO and Campus Pastors to align operational systems with overall ministry strategy and campus needs., • Oversee HR functions, ensuring alignment of people strategy with organizational goals., • Foster a culture of collaboration, teamwork, and continuous improvement across departments. #ZR