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Job DescriptionWho we are Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting. Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision. The Team The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We are looking for an experienced Enterprise Customer Success Manager to serve as a strategic partner to our largest and most complex clients, while also supporting key mid-market accounts. This person will own the post-sale lifecycle for a portfolio of enterprise accounts, focusing on driving platform adoption, demonstrating value, and fostering long-term partnerships. The ideal candidate is a strategic problem-solver, a skilled relationship builder, and is comfortable navigating the complexities of large organizations. A high degree of ownership, a proactive approach, and the ability to influence key stakeholders are crucial. Fundamentally, this role is about building deep relationships and championing the success of our most strategic customers. This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates on the East or West Coast.Where you will make an impact: • Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform., • Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio., • Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals., • Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion., • Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies., • Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams., • Contribute to scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment., • Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution., • Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management.We’d love to hear from you if you have:, • 7+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of large, complex enterprise accounts in a B2B SaaS environment., • Proven ability to build and maintain strategic relationships with senior executives and key stakeholders. A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base., • Exceptional presentation skills with the ability to communicate complex concepts clearly and concisely to diverse audiences., • Deep understanding of customer success principles, methodologies, and best practices., • Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations., • Willingness to embrace the unstructured, fast-paced environment of a high-growth startup., • Strong communication skills including the ability to translate complex technical issues.Nice-to-haves:, • Prior startup experience., • Experience in Proptech or Fintech.What we offer:, • Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office., • Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change., • Competitive Compensation: Competitive OTE + Pre-IPO equity., • Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.

Own net dollar retention and case growth across your strategic book of businessBecome a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and tie Everlaw to top corporate initiativesConfidently position and de

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Collaborate on account plans and reviews with Account Managers, Managing Directors, and Customer Success Managers to identify opportunities to increase customer value. Collaborate with Customer Success leadership and teams to build, execute, and refine the Customer Success roadmap. In this role, you

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Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. Co-build customer success plans to help every customer achieve desired objectives. Notion Customer Success Manager.

As a Senior Customer Success Partner, Enterprise at CreatorIQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. Senior Customer Success Partner, Enterprise. Proven success managi

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A leading public safety technology firm is seeking a Senior Customer Success Manager to ensure customer satisfaction and long-term success. Candidates should have 5-7 years in customer success or account management, strong analytical and communication skills, and a passion for helping customers succ

As a Prestige Customer Success Manager, you will be a key team member at Snappy helping drive success and growth for Snappy's Strategic customer segment. Experience as a Customer Success Manager, Account Manager or related role managing a book of business, primarily focused on Fortune500 companies (

The Customer Success Account Manager (CSAM) at Maki is a key driver of value, impact, and long-term success for our clients. Conduct regular check-ins with customers to review progress, share insights, and ensure ongoing success. Foster a culture of growth within customer accounts by collaborating w

We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objecti

We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. You'll work closely with our customers to drive adoption, retention, and growthbuilding lasting partnerships while helping shape how we do Customer Success

B2B customer success, or customer-facing experience working with accounts of various sizes. We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to

Document best practices, creating templates for customer engagement at key milestones for various user personas. Keen attention to detail, thoughtfulness, and a customer-centric mindset. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors,

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Als Customer Success Manager gehrst du zu den ersten Personen, die diesen Bereich formen und langfristig prgen. Jahre Erfahrung im Customer Success, Account Management oder in einer vergleichbaren Rolle, idealerweise im B2B SaaS und Sales Umfeld. Du gestaltest eine neue Customer Success Organisation

As a Scaled Customer Success Manager (CSM) you will work with our customers to ensure they are continually deriving value from partnership with Rain. Scaled Customer Success Manager. B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retenti

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As a Customer Success Manager at Tabs, you'll use deep accounting and AR expertise to elevate the customer experience for our AI-powered accounts receivable platform. Drive customer success outcomes: reduce DSO, increase automation adoption, and demonstrate ROI through regular business reviews and s