Treasury Management Specialist
hace 12 días
Madison
Job Description PRIMARY PURPOSE: The Treasury Management Specialist is responsible for assisting the treasury management sales team with the onboarding of accounts and services, providing business members with product and service-related assistance and for performing the daily operational tasks which support the deposit, payment, and digital needs of business and treasury management members. ESSENTIAL FUNCTIONS • Provide responsive treasury management support to both members and internal business partners by demonstrating a deep knowledge of all treasury management products & services., • Assist members with online banking and electronic payment navigation and support., • Assist the sales team with the successful onboarding of new members; coordinate collaboration with internal business partners., • Open business deposit accounts at the direction of the TM sales team, ensuring compliance with the Patriot Act and other regulations; order and maintain business debit cards., • Prepare all TM agreements and other member-facing documentation; coordinate completion., • Perform setup and maintenance of all TM products and services within respective systems, including setup of ACH and wire transfer templates., • Provide TM product and service training to members; install equipment when necessary., • Ensure proper treasury management fee collection, adhering to waiver and exception policies and procedures., • Prepare member-facing relationship reviews and annual product risk assessments., • Process outgoing wire transfers at the request of the member., • Process ACH, wire, mobile deposit and merchant deposit limit increases., • Engage in value-added conversations with members; identify needs and cross-sell additional products & services; make referrals to internal business partners., • Assist in research and completion of Request for Proposals (RFP)., • Assist with annual ACH and other regulatory audits as requested., • Maintain departmental product and usage logs and other reporting., • Assist with account analysis proformas and the creation of sales presentations and other materials., • Print and mail member checks and notices., • Perform and complete daily Exception Item Processing including Check and ACH returns, prenotes and NOCs; Positive Pay; stop payments, non-post, and NSF; process deposit adjustments and encoding errors., • Review and respond to daily deposit processing reports., • Process and monitor all unauthorized debit card, ACH, check and credit card fraud disputes for business members; maintain reporting., • Perform setup and maintenance of sweep accounts., • Process foreign items., • Approve all TM member online-originated outgoing ACH files., • Prepare and submit quarterly IBRETA and IOLTA remittance., • Respond to requests for deposit account research and verifications., • Verify restrictive endorsements on business mobile and merchant capture deposits., • Order business credit cards, process payments and troubleshoot declined transactions., • Maintain Account Analysis system., • Update departmental policies and procedures as assigned by VP, Treasury Relationship Management., • High School diploma required., • Minimum of two (2) years treasury management sales support or deposit operations experience., • Required knowledge and/or experience includes but is not limited to: treasury management product knowledge and operations; item processing; ACH, fraud disputes, wire transfer processing and deposit account operations., • Working knowledge of financial institution platforms and systems; experience with Fiserv Premier preferred., • Working knowledge of NACHA and other compliance and regulatory security requirements., • Ability to communicate in a professional manner in-person, over the phone and via email., • Strong organizational and time-management skills with the ability to effectively multi-task, meet deadlines and provide regular updates, • Excellent customer service skills, with proven ability to exercise good judgement and to de-escalate issues as necessary., • Working knowledge of computer software (Microsoft Excel; Word; PowerPoint; Outlook), • Bondable Pay Range: $29-$35/per hour plus 10% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. BENEFITS: • Generous 401(k) match, • 401k Discretionary Profit Sharing, • Health Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term and Long Term Disability, • Health Savings Account with company contribution, • Employee Assistance Program, • Paid Vacation, Sick, Floating Holidays and Volunteer Time Off, • Paid Holidays, • Tuition Reimbursement, • Paid Parental Leave