Bakery Customer Service
19 days ago
Santa Rosa
Job Description BAKERY CUSTOMER SERVICE REGULAR FULL TIME - $19.00-22.00/HR SHIFTS: COMPLETE OPEN AVAILABILITY - WEEKENDS REQUIRED POSITION SUMMARY Your job as a Bakery Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the coffee/juice bar and bakery counter. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner., • Accurately operates bakery cash register., • Acquire and maintain thorough knowledge of bakery menu, products, and services., • Take orders with attention to detail. (e.g. preferences of dairy, vegetables in juice order, cake and pastry orders, etc.), • Communicate and consult with baking and decorating staff on special order capabilities, design possibility, and production requirements., • Prepare and serve hot and cold beverages. (e.g. coffee, espresso, blended drinks, juice, smoothies, etc.), • Maintain a clean and well-stocked self-serve beverage station (e.g. coffee airpots, condiments, and paper goods)., • Maintain proper and accurate signage in display cases., • Assist with packaging, pricing, and merchandising bakery products., • Organize, rotate, and stock workstation and department supplies. (e.g. syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products, etc.), • Clean and sanitize work areas, utensils, and equipment., • Operation of equipment. (e.g. register, espresso machine, bagel toaster, bread slicer, etc.), • Answers phones and pages promptly and courteously., • Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices., • Immediately reports safety hazards and violations to supervisors., • Performs opening, mid, and closing duties as assigned., • Works all scheduled shifts and attends required trainings and meetings., • Other duties as assigned by supervisors. SKILLS & QUALIFICATIONS • 18+ years old., • Ability to follow directions and established procedures with attention to detail., • Ability to effectively prioritize competing tasks in a fast paced, evolving environment., • Ability to work a flexible schedule including nights, weekends, and holidays as needed., • Clear and effective communication style, both written and verbal., • Team-player who can also work independently with minimal supervision., • Basic math skills., • Conversational English skills required when working with customers., • Bilingual proficiency preferred. EDUCATION, CERTIFICATES, LICENSES • High School Diploma or general education degree (GED)., • Food Handlers Certificate (ServSafe or ANSI compliant organization). PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position. • Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens., • Frequently lifts/carries 20 pounds and occasionally up to 50 pounds., • In a work day: constant standing/walking., • Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders., • Hand use: single grasping, fine manipulation, pushing and pulling., • Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions., • Consistent work in wet and dry conditions., • May require use of ladders or step stools., • Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals)., • Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc., • Intermittent noise from equipment and machinery., • Wear non-slip, water and oil resistant closed-toe shoes. BENEFITS • Employee Stock Ownership Plan (ESOP), • Competitive Wages & Benefits, • Medical, Dental, And Vision, • 401 (k) retirement, • Employee Discounts, • Paid Time off, • Flex Spending Account for Medical & Dependent Care, • Regular Wage Increases, • Commuter Benefits, • Safety Incentive Program, • Career Development and Growth Opportunities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.