IT Support Technician
5 days ago
Strongsville
Job DescriptionPRIMARY OBJECTIVE OF POSITION The Onsite IT Technician provides hands-on technical support to Warehouse shop‑floor staff and local office operations across the different locations. This role is responsible for end‑user computing, hardware/software support, device management, peripheral maintenance, and coordination with centralized IT teams to ensure reliable daily operations. The technician serves as the primary on-site technical resource, resolving issues that require in‑person troubleshooting, advanced diagnostics, and direct interaction with technology users. Key Responsibilities End‑User Support & Workstation Management • Install, configure, and support desktop/laptop computers, mobile devices, and peripherals in accordance with company standards and security policies., • Responsible for PC imaging, deployment, and distribution, ensuring systems are properly configured, updated, and delivered to end users efficiently and according to company standards., • Provide advanced troubleshooting and in‑person resolution for hardware, software, Windows OS, authentication, and network connectivity issues., • Support seamless workstation integration with enterprise services including file servers, Microsoft 365, email, conferencing tools, application platforms, cloud services, and identity systems., • Deliver new‑hire onboarding, device setup, account configuration, and user training on hardware/software best practices., • Maintain and update endpoint devices, apply patches, perform general maintenance, and assist with lifecycle management and upgrades.Shop Floor & Peripheral Support, • Support and maintain shop‑floor and office peripherals including printers, scanners, docking stations, monitors, label printers, barcode scanners, and specialized equipment., • Diagnose and resolve device connectivity issues, print failures, driver problems, and hardware malfunctions.Network & Connectivity Assistance, • Assist with resolving LAN/WAN connectivity issues, including DNS, DHCP, Wi‑Fi, IP conflicts, and cable/port tracing., • Coordinate with Network Operations and vendors for escalated or infrastructure‑level issues.Procurement & Asset Management, • Work with the procurement team to evaluate hardware/software needs, recommend solutions, and support purchasing activities., • Maintain accurate documentation of endpoint inventory, LAN/WAN assets, telecom/cabling layout, and configuration records.Compliance, Procedures & Continuous Improvement, • Follow all IT security standards, compliance requirements, and documented procedures., • Ensure proper handling of data, devices, and credentials following organizational policies., • Identify recurring issues, propose improvements, and contribute to a positive, proactive customer service experience., • Associate’s degree in IT, Computer Science, or related field; or equivalent certifications/experience (e.g., CompTIA A+, Network+)., • 3–5 years of IT or desktop support experience in a professional or technical environment.Technical Skills, • Strong working knowledge of Windows 10/11, Microsoft 365, and common enterprise applications., • Solid understanding of PC hardware, imaging processes, endpoint security, and device‑management best practices., • Ability to troubleshoot and repair a wide range of workstation and peripheral hardware., • Strong analytical and problem‑solving skills with attention to detail., • Ability to multitask, prioritize, and work independently or within a team.Preferred Qualifications, • Experience with Microsoft Azure, Microsoft Intune (Endpoint Manager), and Windows Autopilot for modern device provisioning and management., • PowerShell scripting experience for automation or administrative tasks., • Experience troubleshooting and configuring LAN connectivity, DNS, DHCP, Wi-Fi, basic routing, and network devices (switches, access points, routers) for end-user environments., • Experience with Microsoft Azure, Intune (Endpoint Manager), and Windows Autopilot for modern device provisioning., • Knowledge of VMware and virtualization is a plusPhysical Requirements, • Frequent sitting, reaching, typing, and handling of equipment; ability to perform repetitive motions and use common tools., • Ability to lift/move up to 40 lbs independently, and heavier items in a team-lift setting. UYG2ObjyP7