Manufacturing Quality Operations Supervisor (Furniture)
hace 4 días
Sunnyvale
Job Description Shape Quality at Scale with Ashley Furniture Imagine starting your day walking the production floor, checking a fresh quality dashboard, and huddling with auditors on last night’s findings. By mid-morning, you’re shoulder-to-shoulder with manufacturing and warehouse leaders, isolating a root cause behind repeat damage in prep lanes. In the afternoon, you present trend analyses, adjust an audit protocol, and mentor a new lead on return investigations. That’s a day in the life of our Manufacturing Quality Operations Supervisor. What You’ll Own Quality Assurance and Issue Resolution • Troubleshoot, investigate, and audit product and material quality concerns—personally and by guiding your audit team., • Surface issues rapidly to production, warehouse, and engineering leadership and recommend corrective actions., • Use data to drive decisions that elevate quality outcomes and throughput., • Perform root cause analysis on recurring damage in prep lanes and across the facility, and propose targeted fixes. Quality Monitoring and Reporting, • Build, maintain, and present daily/weekly reports on process variation and product opportunities., • Capture and enter furniture repair data from the shop and prep lanes into the appropriate systems., • Analyze defect trends and communicate insights to quality, warehouse, and manufacturing leaders using Continuous Improvement tools., • Record product return details, identify repetition, and recommend prevention strategies. Cross-Functional Collaboration, • Partner with manufacturing and warehouse management to resolve quality and process gaps., • Work directly with leadership and operations teams to pilot and implement quality initiatives., • Coordinate reviews for all new floor introductions to flag assembly, handling/storage, repair material, delivery, and product opportunities; follow through with training where needed. Audit Management and Training, • Lead, coach, and schedule quality auditors; set clear objectives and monitor execution., • Create and refine audit protocols and communication rhythms., • Validate adherence to SOPs through regular audits., • Investigate product returns to pinpoint root causes and mentor warehouse teams on the investigation process. Continuous Improvement and Process Optimization, • Identify and lead process improvement projects., • Study service claim data to spot repeat reasons; share findings with manufacturing and quality leadership with actionable recommendations., • Analyze replacement part requests for patterns and underlying causes., • Flag products with repeat delivery failures and advise on removing them from the sales floor when appropriate. Compliance and Safety, • Ensure compliance with established processes in partnership with management; escalate non-compliance when warranted., • Maintain departmental equipment for safe, reliable operation., • Champion a safe workplace—PPE usage and safety standard adherence are non-negotiable., • Support the Superintendent/Manager on production control systems, SOPs, quality control, safety, and performance management. Team Leadership and Development, • Make and/or recommend employment decisions: hiring, development plans, transfers, promotions, corrective actions, terminations, and pay adjustments., • Direct the work of quality auditors to achieve department goals., • Coach, mentor, and conduct performance reviews to elevate individual and team capability., • Plan and implement training and skill-building programs., • Maintain accurate timekeeping and attendance records., • Communicate priorities and progress through team meetings, 1:1s, coaching, and company learning opportunities. Resource Management, • Optimize equipment, facilities, staffing, methods, and materials to meet quality objectives., • Ensure the right tools, equipment, and materials are available when and where needed. Qualifications Education, • High school diploma or equivalent required., • Associate’s or Bachelor’s degree in Quality Management, Business, Supply Chain, or a related field preferred. Experience, • 3–5 years in quality assurance/quality control or a related discipline within manufacturing, distribution, or logistics., • At least 2 years of supervisory or team leadership experience., • Background in furniture, manufacturing, or warehouse operations preferred., • Demonstrated root cause analysis and structured problem-solving. Skills and Competencies Technical, • Hands-on with quality management systems and databases., • Strong data analysis/reporting (Excel, Power BI, or similar)., • Working knowledge of Lean, Six Sigma, and Kaizen., • Fluent in quality standards and inspection practices., • Ability to read product specifications and apply quality criteria. Leadership and Communication, • Effective coach and mentor with clear, persuasive communication., • Comfort presenting insights and recommendations to leadership., • Strong collaborator and relationship builder across functions., • Calm, constructive conflict resolution. Analytical and Problem-Solving, • Expertise in root cause analysis and critical thinking., • Decisions guided by data, not assumptions., • Process optimization mindset with meticulous attention to detail. Safety and Compliance, • Knowledge of OSHA regulations and PPE requirements. Ready to stretch your capabilities and your career? This is the place. Our Core Values Honesty & Integrity • Direct, candid communication and truth-telling., • Facing facts with toughness and following through on commitments. Passion, Drive, Discipline, • High energy and determination to finish strong., • Consistency through disciplined work habits., • Focused pursuit of ambitious goals. Continuous Improvement / Operational Excellence, • Eliminating waste and cost from the system., • Seeking the “why,” studying the work, and elevating every process., • Setting metrics and goals, then problem-solving beyond the obvious to exceed them. Dirty Fingernail, • Manage by going to the work—not just the report., • Relentless curiosity and a “go and see” mindset., • Hands-on problem solving using the 5 Whys. Growth Focused, • Start with customer needs; challenge anything that blocks growth and organize to meet those needs., • Study competitors and push to outperform them. Apply now and find your professional home at Ashley.