Desktop Support Technician
24 days ago
Des Moines
Job Description VIP / Executive IT Support • Serve as the primary IT liaison and support contact for senior executives, their offices, and executive assistants., • Provide rapid response support for executive issues across desktop, mobile, and cloud environments, both on-site and remotely., • Manage setup, troubleshooting, and support for laptops, mobile phones, tablets, video conferencing equipment, smart devices, secure access systems, and meeting room technology., • Offer end-to-end support for hybrid/virtual board meetings and high-profile events, ensuring flawless AV and connectivity., • Ensure executives are fully equipped and confident with technology during travel, including pre-provisioning devices, setting up secure remote access, and advising on connectivity abroad., • Multitask and coordinate future upgrades and technology improvements within the environment., • Develop automation to simplify Infrastructure and Helpdesk-related tasks., • Desktop engineering with experience with VDI Deployment on Windows., • Multitask and prioritize daily Helpdesk tasks and desktop engineering projects., • Document and diagram supported technology solutions and cross-train the team with updates and new technologies., • Work in a team atmosphere and escalate to peers efficiently when needed., • Work across different technology groups in a calm, concise manner to reach common support and project goals., • Monitor support channels and provide in-person assistance when needed., • Assess technological issues and provide innovative solutions., • Ability to convey technical solutions to users in a concise manner., • 5+ years’ experience in IT support, with at least 2+ years in an executive support or VIP helpdesk role., • Previous experience in financial services, with a high need for confidentiality and white-glove IT support., • Proactive monitoring of remote VIP sites., • Scripting and Automation experience., • Excellent communication and technical writing skills., • Active Directory/DNS fundamentals and management., • Understanding of Group Policy Management and software deployment tasks., • Experience with management tools such as In-tune, EntraID, Microsoft 365, and Exchange administration consoles., • Expert knowledge of enterprise desktop/laptop OS (Windows, macOS) and mobile platforms (iOS, Android)., • Strong hands-on expertise with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Word/Excel/PowerPoint)., • Knowledge of AV/VC platforms such as Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, or equivalent., • Awareness of enterprise networking concepts (Wi-Fi, VPN, firewalls, remote access)., • Experience with endpoint management solutions (Intune, JAMF, MDM software)., • Familiarity with information security concepts and tools (MFA, SSO, DLP).