Territory Manager
hace 5 días
Baton Rouge
Description Overview: The Territory Manager is a key role in the organization and is responsible for the day-to-day operations and well-being of the branch (s) in the territory. This role is accountable for driving revenue growth and profitability of the territory. Responsibilities include ensuring that the territory meets performance goals following standard operating procedures and optimizing customer service. Additionally this role includes supervisory and staff development team building conflict resolution monitoring operations and managing financials. Location: Baton Rouge LA Job Duties and Responsibilities Operational Excellence: • Manage territory profit and loss (P&L)., • Monitor performance metrics and financial data to assess and improve operational effectiveness., • Identify prioritize and resolve operational issues., • Oversee day-to-day operations., • Maintain branch appearance in alignment with company standards., • Identify high-priority tasks and assign them to team members for timely and successful completion., • Promote and ensure a culture of safety., • Manage workers compensation claims., • Accountable for compliance with organizational standards customer requirements as well as federal state and local regulations., • Streamline processes for operational excellence., • Promote a Safe Workplace by conducting on-site safety visits performing associate check-ins and ensure personal protective equipment (PPE) is accessible to associates., • Lead investigations for workers compensation claims, • Conduct new hire orientations at customer locations as needed., • Manages territory staff including hiring scheduling and assigning work reviewing performance and recommending promotions transfers demotions or terminations., • Set performance goals and professional development plans., • Lead team building and staff development activities., • Strategize and drive grass-roots recruiting in local markets when needed., • Retain and expand existing customer accounts., • Monitor customer feedback and recommend strategies to improve the customer experience., • Travel to customer sites for sales and safety needs., • Use existing data and dashboard to identify and re-engage with past billing customers., • Support existing customer base to drive additional sales., • Create price quotes for prospective customers., • Understand local market conditions and support current and prospective sales opportunities., • Bachelors Degree or equivalent combination of education and experience, • At least 4 years professional experience with 2 years of related management experience., • Prior experience in improving customer satisfaction and driving positive business outcomes., • Experience in account management and direct customer interface., • Prior experience managing in the staffing industry or similar preferred., • Excellent written and verbal communication skills., • Proficient in financial performance analysis., • Success in developing and maintaining customer relationships., • Advanced problem-solving abilities., • Capable of defining problems collecting data and making informed decisions., • Ability to prioritize tasks and meet deadlines under pressure., • Proven ability to drive processes and improve operational performance., • Demonstrated leadership competencies., • Experience in hiring managing developing and leading individuals and teams., • Must have valid driver license reliable registered vehicle and vehicle insurance., • Work hours may require flexibility and availability in the evenings and weekends as necessary., • Up to 50% of the work could be outside of the territory at customer sites performing sales activities., • Branch work environment with frequent customer interaction. Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed state-specific minimum wage or salary thresholds. Benefits and Well-Being: We offer a competitive benefits package including 6 paid holidays 1 paid floating holiday and up to 20 days of Paid Time Off per year Medical/Dental/Vision insurance Company-matching 401(k) and Employee Stock Purchase Program in addition to other programs and perks. More details about our benefits can be found ___