Buscar empleo: 145 ofertas de trabajo de plus en Tres Cantos (julio 2026)

Travel Designer

hace 4 días

Alcobendas

pstrongAbout the Role /strong /ppAs a Travel Designer, you are responsible for transforming each member's travel dreams, preferences, and aspirations into exceptional, tailor-made journeys that feel effortless, thoughtful, and deeply personal. /ppWorking within a Pod that operates as a business unit, you will combine curiosity, creativity, commercial awareness, and outstanding communication skills to design experiences that delight members while contributing to the Pod's commercial success. /ppYou will report directly to the Experience Manager, who provides your day-to-day leadership, sets priorities, and supports your performance and professional growth. /ppYou will partner closely with the Travel Design Lead, who is responsible for establishing travel design standards, coaching the team, and ensuring every itinerary and proposal consistently meets the quality standards. /ppYou will also collaborate closely with the Destination Team, leveraging their expertise to create exceptional journeys while contributing your own insights and feedback to continuously improve destination knowledge, experiences, and recommendations. /ppTogether, you will collaborate across the Pod to deliver the level of personalization, attention to detail, commercial impact, and service excellence. /p pbr/ppstrongYour Areas of Ownership /strong /ppbr/ppstrongMember Understanding /strong /pp● Collaborate closely with the Experience Manager to develop a deep understanding of each member's travel style, preferences, priorities, and aspirations. /pp● Demonstrate curiosity by asking the right questions and proactively seeking the context needed to design highly personalized journeys. /pp● Translate member profiles and insights into thoughtful recommendations that accurately reflect each member's needs, preferences, and expectations. /pp● Apply empathy, active listening, and exceptional attention to detail to ensure every itinerary feels personal, relevant, and carefully crafted. /pp● Demonstrate sound judgment by delivering recommendations that are accurate, relevant, and fully aligned with the member's needs, budget, preferences, and expectations. /p pstrongTravel Design Excellence /strong /pp● Design highly personalized journeys that combine creativity, attention to detail, and operational feasibility. /pp● Craft itineraries that reflect each member's lifestyle, interests, and travel aspirations. /pp● Work closely with the Destinations team to combine destination expertise with member insights, creating thoughtfully curated journeys that feel authentic, personalized, and truly exceptional. /pp● Deliver proposals that feel unique, thoughtful, and tailored to every member. /pp● Balance inspiration with practicality while maintaining Essentialist's standards of quality and luxury. /pp● Partner with the Travel Design Lead to continuously elevate the quality, creativity, and consistency of every itinerary and proposal. /pp● Continuously expand your destination knowledge and seek inspiration to create unforgettable travel experiences. /p pstrongCommercial Impact /strong /pp● Contribute to revenue growth by identifying opportunities to enrich every itinerary with meaningful experiences and additional services. /pp● Support trip conversion through timely responses, thoughtful recommendations, and compelling travel proposals. /pp● Balance creativity with commercial awareness, ensuring recommendations deliver value for both the member and the business. /pp● Recognize opportunities to surprise and delight members while strengthening long-term loyalty. /p pbr/ppstrongDestination Collaboration /strong /pp● Build strong relationships with the Destination Team to continuously deepen your destination knowledge. /pp● Partner closely with Destination Specialists to ensure every itinerary reflects local expertise, operational feasibility, and the highest quality standards. /pp● Share feedback on destinations, suppliers, and experiences to help continuously improve recommendations and travel content. /pp● Proactively identify gaps, inconsistencies, or opportunities for improvement and collaborate with the Destination Team to strengthen future itineraries. /pp● Contribute to building and evolving destination's knowledge by sharing learnings and insights from your member interactions. /p pstrongOperational Excellence /strong /pp● Respond promptly to member requests and internal priorities, maintaining speed without compromising quality. /pp● Manage multiple trips simultaneously while consistently meeting turnaround expectations and service standards. /pp● Translate member needs into clear, structured, and actionable plans for the Operations team. /pp● Build accurate, complete, and operationally feasible itineraries by working closely with the Destination Team and leveraging their expertise. /pp● Maintain exceptional attention to detail across every stage of the travel design process, ensuring every proposal meets the quality standards. /p pstrongCollaboration Continuous Improvement /strong /pp● Partner closely with your Experience Manager, Operations Executives, Travel Design Lead, and Destination Team to deliver exceptional member experiences. /pp● Collaborate with the Destination Team to ensure every itinerary reflects local expertise, operational feasibility, and the highest quality standards. /pp● Proactively share feedback, identify gaps, and suggest improvements to destination content, supplier recommendations, and travel experiences, helping continuously strengthen the destination knowledge. /pp● Maintain clear, proactive, and accurate communication with the Operations Executives, ensuring all information is transferred seamlessly to enable flawless trip execution. /pp● Collaborate openly across the Pod, embrace feedback, continuously develop your travel expertise, and contribute to raising the team's standards. /p pstrongQualifications / Requirements /strong /pp● Proven experience in luxury travel, bespoke travel agencies, tour operators, DMCs, concierge services, or premium hospitality is required. /pp● Outstanding written and verbal communication skills in English; additional languages are a plus. /pp● Exceptional curiosity and a genuine passion for travel, destinations, and cultures. /pp● Excellent attention to detail with the ability to interpret complex requests accurately. /pp● Strong commercial awareness and the ability to naturally identify opportunities to enhance both the member experience and business results. /pp● Highly organized with the ability to manage multiple priorities in a fast-paced environment. /pp● Excellent judgment, problem-solving skills, and decision-making ability. /pp● Collaborative mindset with the ability to work effectively within a cross-functional Pod structure. /pp● Comfortable adopting new tools, technology, and AI solutions that enhance efficiency, collaboration, and the overall member experience. /p pstrongWhat Great Looks Like /strong /ppSuccess as a Travel Designer means creating journeys that feel deeply personal, effortless, and unforgettable. /ppYou will: /pp● Consistently design exceptional, highly personalized travel experiences. /pp● Develop a deep understanding of every member's preferences and travel aspirations. /pp● Respond quickly while maintaining outstanding quality and attention to detail. /pp● Deliver recommendations that are thoughtful, accurate, and commercially impactful. /pp● Build trusted partnerships within your Pod to ensure seamless execution. /pp● Continuously expand your travel knowledge and inspire members with exceptional ideas. /pp● Contribute to long-term member loyalty by creating experiences members can't wait to repeat. /ppbr/p

High Touch Implementation Specialist - EMEA

hace 6 horas

Alcobendas

ph3High Touch Implementation Specialist /h3 pHi, I’m Daryl and I’m the Manager of High Touch Implementations at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “What is a better way to accomplish this?” That’s why I am thrilled to be hiring a High Touch Implementation Specialist! /p pAs a member of the High Touch Implementation team and part of our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the unique opportunity to help shape this new implementation offering, ultimately upleveling the overall customer experience. /p h3About this role /h3 pAs an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers. Your book of business will include 12-15 active implementations at a time, each lasting 4-8 weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes. /p h3Role requirements /h3 ul li pImplementation Project Management: You have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations. You keep teams on track to meet milestones, work effectively in a remote first setting, and are willing to travel 10% for customer engagements. /p /li li pTechnical Proficiency: You have experience with complex, multi-module SaaS systems, understand shared configuration and data models, and are comfortable with analytics, conditional logic, and relational data (Ashby knowledge is a plus but not required). /p /li li pCustomer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period. /p /li li pChange Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach. /p /li li pBest Practices Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. /p /li li pCritical Thinking Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems. /p /li li pCross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. /p /li /ul h3You could be a great fit if: /h3 ul li pYou demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. /p /li li pYou are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. /p /li li pYou are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. /p /li li pYou know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. /p /li li pYour peers describe you as detail-oriented and technically proficient. You take pride in internal operations. /p /li li pYou are data-driven. You use metrics and analytics to inform decisions and measure success. /p /li li pYou are adaptable. You can navigate changes in a fast-paced, evolving environment. /p /li li pYou love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow. /p /li /ul h3You might not be a great fit if: /h3 ul li pYou bring project management expertise, but rely on other resources to be technical or product subject matter experts during implementations. /p /li li pYou prefer managing shorter implementations of less than 30 days. /p /li li pYou typically manage only a few simultaneous implementations at a time. This segment moves with urgency and we balance a book of business from 20-25 implementations at a time. /p /li li pYou are accustomed to defining ideas and strategies, yet not responsible for their execution. /p /li li pYou prefer working with a simple product (such as a point solution). /p /li li pYou prefer exclusively to build (rather than build, iterate, optimize). /p /li /ul h3Our Philosophy /h3 pHere are a few key points (relevant to the go‑to‑market side) that should give you an idea of what it is like to work with us: /p ul li pWe spend a lot of time building best-in‑class products since we believe a highly differentiated product is a lot easier to sell. /p /li li pWe want to offer deep expertise whenever we interact with prospects and customers. /p /li /ul ul li pWe strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. /p /li /ul pWe value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Operating Principles to get a sense of what we are looking for in folks on the team. /p h3The Interview /h3 pAt Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety: /p ul li p30 min - Recruiter Screen with Talent Team /p /li li p45 min - Interview with the Manager, of High Touch Implementations /p /li li p60 min- Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist /p /li li pFinal Round: /pul li p30 min - Cross-Functional Interview with Head of Professional Services /p /li li p30 min - Product Complexity Interview with VP of Customer Success /p /li li p30 min - Customer Adoption Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager /p /li li p10 min - Closing Questions with Hiring Manager /p /li /ul /li /ul h3Benefits /h3 ul li pYou’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. /p /li li pYou get to sell a product that our prospects customers are truly excited about. /p /li li pCompetitive compensation is offered. /p /li li p10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby — do it when you feel financially comfortable. /p /li li pUnlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one‑on‑one agenda until you start taking it. /p /li li pTwelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. /p /li li pGenerous equipment, software, and office furniture budget. Get what you need to be happy and productive! /p /li li p$100/month education budget with more expensive items (like conferences) covered with manager approval. /p /li /ul pAshby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. /p pAshby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence‑driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position. /p /p #J-18808-Ljbffr

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