Flagship & Community Store Manager
8 days ago
London
Flagship & Community Store Manager – Soho & Dray Walk, East London As the Flagship & Community Store Manager at Peachy Den, you are the heartbeat of our physical retail operation, leading the teams across two locations; our forthcoming flagship in Soho and our community store in Dray Walk, East London. You will deliver exceptional customer experiences, uphold both spaces as inspiring, well-run environments, and ensure consistency in brand standards across locations. Reporting to the Head of Operations & Commercial Strategy, you will oversee all aspects of each store’s performance, team development, daily operations, and in-store activations. Responsibilities: Sales & Performance • Take full ownership of the stores’ sales results, ensuring targets are consistently met and exceeded., • Lead the team to deliver measurable results, fostering a culture of accountability and performance., • Monitor KPI trends and identify opportunities to maximise revenue, • Analyse store performance, share insights with HQ, and implement improvements to drive both short-term results and long-term growth. Leadership & Team Management • Lead, motivate, and develop retail teams across both locations to support sales and service excellence., • Directly line-manage two Store Leads, supporting their development, performance, and leadership of their teams., • Conduct 1:1s, coaching, and performance reviews, monitoring staff contribution to sales and KPI targets., • Oversee recruitment, onboarding, and ongoing training of Sales Assistants and Keyholders., • Foster a positive, inclusive, values-led culture that drives engagement and results. Operations & Administration • Ensure daily operational procedures are completed efficiently to support smooth trading., • Oversee till reconciliation, cash handling, and reporting to maintain accuracy and support KPI tracking., • Manage scheduling and labour allocation in line with expected footfall and sales targets., • Maintain Health & Safety and security protocols, ensuring uninterrupted trading and staff safety. Stock Management & Visual Merchandising • Maintain brand-standard merchandising to support sales and enhance the customer experience., • Oversee stock levels, restocking, and faulty stock procedures to ensure product availability and minimise loss., • Conduct regular stock checks and maintain organised stockrooms to support smooth operations and maximise sales. Customer Service & Brand Experience • Lead by example on the shop floor, delivering exceptional service that drives loyalty and conversion., • Gather customer insights and share with HQ to inform product, merchandising, and sales strategies., • Champion the Peachy Den ethos in every interaction, enhancing both customer experience and sales potential. Events, Activations & Reporting • Partner with HQ to plan in-store events and activations that drive footfall and revenue., • Provide feedback on event performance and in-store trends, implementing actionable improvements., • Prepare weekly summaries of store performance, including key insights on staff, customers, and sales trends. Requirements: • 3+ years’ experience in retail management, ideally in a premium, fashion, or multi-site environment, • Proven track record of driving sales performance and achieving commercial targets, • Strong leadership skills with experience managing, coaching, and developing teams, • Excellent communication skills and confidence managing cross-location handovers, • Highly organised, with the ability to prioritise across two stores and manage shifting demands, • Strong understanding of store operations, including cash handling, rotas, H&S, and security procedures, • Experience in visual merchandising and maintaining brand presentation standards, • Comfortable analysing retail KPIs (footfall, conversion, ATV, UPT) and turning insights into action, • Confident handling customer escalations and delivering premium-level service, • Proactive problem solver with a hands-on, can-do attitude, • Reliable and punctual, with strong time management and attention to detail, • Flexibility to work weekends, evenings, and events as required, • Ability to build strong relationships with HQ teams, customers, and the wider community, • Strong understanding of Peachy Den’s brand principles, tone of voice, and community-led ethos, with the ability to embody and champion these in-store, • Desirable: Experience managing or working during new store openings, including launch planning and operational setup Benefits: • 20 days annual holiday plus bank holidays, for a total of 28 days off per year. (If you work a bank holiday, you’ll receive an alternative day off.), • Flexible rolling schedule: Enjoy a balanced rota with predictable time off, including at least one full weekend off every month, while still covering key trading periods., • Generous clothing allowance, • 45% staff discount, • Auto-enrolment pension scheme How to apply? Send your CV and a cover letter to
