Account Manager
2 days ago
Washington
Job Description: Account Manager – Temla Laser Salary: £30,000.00-£35,000.00 per year Overview. Temla Laser is a growing engineering business specialising in laser cutting, CNC bending and fabrication. We’re looking for a Account Manager to take ownership of key customer relationships and play a central role in driving both service excellence and commercial growth. This is not a passive account handling role. You’ll be expected to: • Understand customer needs, • Quote work accurately, • Manage projects through production, • Protect quality and delivery, • Grow existing accounts, • Identify new opportunities Location: Washington, Tyne & Wear (Office based in-person role) Working hours: Mon-Thur 8am-4:30pm , Fri 8am-3:30pm (39hrs/week excluding 30mins lunch each day) Key Responsibilities. • Meet and exceed monthly revenue targets, • Manage and grow key customer accounts, • Respond quickly and accurately to enquiries, • Build strong, professional relationships with clients, • Understand customer needs and align Temla’s solutions accordingly, • Develop strategies to grow existing accounts, • Maximise customer spend through upsell and cross-sell, • Maintain high customer satisfaction and resolve issues quickly, • Take ownership of projects through production, • Attend site visits where required to support relationships, • Hold regular client review meetings, • Identify new business opportunities, • Work with the wider team to deliver successful projects, • Stay aware of industry trends and competitor activity, • Represent Temla professionally online (e.g. LinkedIn presence) What We're Looking For. • Proven experience in account management or sales, • Must have experience working within manufacturing or an engineering environment/company, • Strong commercial mindset, • Excellent communication skills, • Customer-first approach, • Ability to take ownership and make decisions, • Comfortable working in a fast-paced environment, • Understanding of engineering / manufacturing (preferred), • Experience with CAD or technical products (training provided), • Track record of hitting targets, • Strong relationship-building skills, • Self-motivated and team-oriented Salary & Benefits. Salary: £30,000-£35,000 + Bonus Bonus: Up to 10% annual performance bonus Pension: Company pension scheme Holidays: 23 days + bank holidays Loyalty scheme increasing holidays up to 30 days per year Free Thursday staff lunch Cycle to Work scheme Enhanced maternity & paternity Company events Free on-site parking Future Progression. At Temla, we believe in recognising performance and promoting from within. This role offers a clear pathway for progression. Those who consistently deliver against targets, take ownership of their accounts, and demonstrate strong commercial judgement will be supported in developing their responsibilities further. A proven track record of performance, relationship management and contribution to business growth will place you in a strong position to progress into a Senior Account Manager role in the future. We’re committed to supporting individuals who want to grow with the business and take on greater strategic responsibility over time.