Service Manager/Advisor
3 days ago
Aylesbury
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.Key ResponsibilitiesReception & Customer Experience • Act as the first point of contact for customers, in person, by phone, and via email, • Manage front desk operations, bookings, vehicle drop-offs, and collections, • Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion timesSales, Upselling & Cross-Selling, • Proactively identify and deliver upselling and cross-selling opportunities, • Explain recommended work, service options, and costs clearly, • Convert enquiries into bookings and maximise workshop utilisationCustomer Satisfaction & Relationship Management, • Take ownership of customer satisfaction, retention, and feedback, • Handle concerns and complaints professionally and efficiently, • Encourage repeat business and positive online reviewsGarage & Operational Management, • Oversee daily garage and front-of-house operations, • Coordinate technicians and workshop staff to manage workload and priorities, • Ensure health & safety, quality, and professional standards are consistently met, • Monitor job progress, turnaround times, and workmanship qualityWarranty Claims & Aftercare, • Manage warranty claims, liaising with suppliers, manufacturers, and customers, • Ensure accurate documentation and timely resolution of warranty issuesInnovation & Continuous Improvement, • Bring new ideas and processes to improve efficiency, customer experience, and profitabilityAdministration & Financial Control, • Maintain accurate job cards, customer records, and service histories, • Prepare invoices, process payments, and manage financial transactions, • Support stock control, parts ordering, and supplier relationshipsAbout You, • Motor trade experience is essential, • Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar, • Qualified/experienced vehicle technician, • Strong customer service and communication skills, • Confident in upselling and cross-selling, • Organised, commercially aware, and comfortable managing a busy garage, • Proactive and solutions-focused, • MOT Tester qualification is an advantage but not essentialWhat We Offer, • Competitive salary based on experience, • 22 days holiday + bank holidays, • Pension, • Bonus schemeAbout MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.Why Join Us?, • Excellent customer ratings and a strong, established reputation, • Stable, long-term role with a growing business, • Friendly, supportive team culture, • Ongoing training and development opportunitiesREF-229 202