Offres analytics manager à PortsmouthCréer des alertes d'emploi

Location: Stoke-on-Trent + HybridSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week – Monday to FridayHybridWe believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.Who We AreWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.What you’ll doAs a Senior Reporting Specialist, you’ll play a key role in helping Consumer Operations make smart, data led decisions. You’ll turn complex data into clear, meaningful insight through reports and dashboards that leaders can easily understand and act on. You’ll also bring strong analytical expertise, support stakeholders with timely performance insight, and help continuously improve how reporting is delivered across the business.Create and deliver clear, accurate and timely performance reports covering agent, team and functional KPIs across Consumer Operations.Design and build engaging dashboards and data visualisations that enable self serve reporting and make performance trends easy to understand.Work closely with operational and programme stakeholders to understand their needs, translate requirements into technical specifications and ensure reporting solutions deliver real value.Support the development and ongoing maintenance of workflow and operational data solutions, making sure they align with wider data infrastructure and operational processes.Produce digital performance insight across IVR, chatbot and online journeys, spotting opportunities to improve customer experience and self serve effectiveness.Deliver accurate, compliant complaints and regulatory reporting, ensuring outputs are auditable and meet both internal and external standards.Help govern the reporting catalogue by reducing duplication, improving user experience and maintaining high standards of accuracy.Carry out deep dive analysis and provide ad hoc insights to support projects, pilots and operational initiatives, clearly presenting findings and recommendations.Coach and support Reporting Analysts, sharing your expertise in data, tools and visualisation to help build capability across the team.Look for ways to continuously improve reporting processes by automating, simplifying and enhancing quality across reporting assets.Who you areYou have strong experience in reporting, analytics or insight roles within a complex operational or customer facing environment. You’re confident using data visualisation and reporting tools such as Qlik, Power BI, Tableau, Excel and workflow tools. You bring strong analytical skills with a good understanding of contact centre metrics, digital channel performance and operational KPIs. You have a solid working knowledge of data sources, data modelling and SQL based environments (or similar). You’ve delivered high quality dashboards and reporting solutions that support self serve insight and fast, informed decision making. You’re comfortable gathering and translating business requirements into clear, practical technical specifications. You communicate confidently and can engage stakeholders, presenting insight in a clear, simple and accessible way. You’re organised and adaptable, able to juggle multiple priorities while consistently delivering high quality outputs.Worried that you don’t meet all the desired criteria exactly?We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What we offerWe care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.Need to KnowWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.#VodafoneThree#LI-Hybrid

About Le Creuset: At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, weve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. Were not just creating cookware; were creating moments that last a lifetime. If youre inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, wed love to welcome you into our story. The Recipe for Success: Role Summary Le Creuset is on an exciting global supply chain transformation journey, investing in our data, processes, people and systems. High-quality, trusted master data is fundamental to this journey: it enables stronger supply chain planning, more reliable performance insight and better operational and strategic business decisions. As our Group Supply Chain Master Data Manager, you will own and industrialise end-to-end supply chain master data as a strategic asset across the Group. Your remit will extend beyond traditional master data governance, bringing together data quality and operating discipline with data model design, architecture, transformation and enablement across ERP, planning and analytics environments. Reporting to the Group Senior Director, Supply Chain, you will work closely with the Group Director, Supply Chain Planning and act as a bridge between the business and IT. This UK-based role will lead through influence across a global matrix, shaping priorities, mobilising stakeholders and making a significant impact on the delivery of our supply chain transformation. Ingredients: Key Responsibilities What's on your Daily Menu: Data Ownership & Governance Define and embed a global data ownership model, with clear standards, definitions and taxonomies. Own master data lifecycle governance and lead the forums that support effective, consistent decision-making. Set data quality measures, monitor performance and drive accountability across regions and functions. Data Quality & Operations Ensure effective day-to-day master data operations, including request handling, issue resolution and continuous maintenance. Strengthen the quality of master data held in ERP and supply chain planning systems. Oversee data creation workflows, validation rules and cleansing activity, while driving automation of repetitive processes. Define a clear and responsive service model for supply chain master data. Data Model & Architecture Define and maintain the end-to-end supply chain data model. Ensure alignment between ERP, planning systems and analytics layers. Act as the business owner for supply chain data architecture requirements, translating operational needs into effective data structures. Transformation, Planning & Capability Lead the supply chain master data transformation roadmap and ensure data readiness across major programmes. Drive data harmonisation and standardisation of planning parameters across the Group. Ensure master data supports planning processes, KPI frameworks and operational and strategic decisions. Evolve the master data operating model, build capability and strengthen a culture of data ownership. Coordinate across manufacturing, procurement, finance and IT to improve consistency across functions and systems. The Perfect Blend: What Were Looking For Essential Ingredients Extensive experience in supply chain, planning, manufacturing or transformation roles within a complex organisation. Practical experience of master data management or data governance, including ownership models, standards and data quality. Strong understanding of supply chain structures and familiarity with ERP and planning systems. The ability to translate business needs into clear, scalable data models and architecture requirements. Programme leadership experience, with the confidence to shape and deliver a cross-functional transformation roadmap. Strong analytical and KPI-driven thinking, with a structured and pragmatic approach to solving complex problems. Excellent written and spoken English; additional languages would be an advantage. Added Flavour Experience working across global regions and functions in a matrix organisation. A track record of data harmonisation, planning parameter standardisation or automation. Experience defining operating models, service models or long-term data capability requirements. Your Taste You are entrepreneurial, comfortable bringing best practice and excited by the freedom to define what good looks like. You communicate clearly and confidently with people across functions, seniority levels and cultures. You are adaptable, collaborative and able to prioritise effectively as circumstances change. You combine integrity and attention to quality with the energy to turn ideas into practical, sustainable ways of working. What success looks like: A clear global data governance framework, operating model and ownership matrix are embedded across the business. An end-to-end supply chain data model aligns ERP, planning and analytics requirements. Data quality KPIs provide reliable visibility and drive continuous improvement. The master data roadmap is aligned with the wider supply chain transformation and supply chain IT systems roadmap. This role will be based at our Andover Head Office. The successful candidate will be required to be in the office 4 days a week. Why Join Our Table? At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments. Diversity & Inclusion Statement We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential. Learn more about us: https://www.linkedin.com/company/le-creuset/posts/ https://www.instagram.com/lecreuset/ https://www.youtube.com/@lecreusetUS https://www.facebook.com/lecreuset/ JBRP1_UKTJ

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