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Senior Manager, Enterprise Solutions Experience Level: Senior Manager Experience Required: 6+ years in procurement, procurement consulting, enterprise solutions, or SaaS implementation About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences that help enterprises shorten cycle times, reduce risk through end-to-end process visibility, and remain agile in the face of constant change. ORO’s no-code platform is purpose-built for procurement and enables organizations to orchestrate, automate, and intelligently connect processes across fragmented systems, teams, and data. Trusted by users in over 70 countries and supported by a global network of implementation and technology partners, ORO helps Fortune 500 and fast-growing global enterprises reimagine how procurement works. Job Summary: The Senior Manager, Enterprise Solutions is a customer-facing solution leader who supports enterprise procurement transformation initiatives by helping organizations design and implement orchestrated, automated procurement workflows. This role is ideal for someone with strong procurement fundamentals and growing experience in digital procurement solutions who wants to deepen their expertise in process orchestration, automation, and AI-enabled procurement. You will work closely with Directors and Sales leaders on complex enterprise opportunities, while taking ownership of solution design, discovery, and value articulation across defined workstreams. You will gain exposure to executive stakeholders, complex enterprise environments, and cutting-edge procurement technology, with a clear path to expanded leadership and responsibility over time. What You’ll Do: Solution Design & Customer Engagement • Support enterprise sales cycles by contributing to discovery, solution design, and customer workshops., • Partner with Directors and Sales teams to understand customer procurement processes, challenges, and transformation goals., • Map current-state procurement processes across areas such as intake, sourcing, contracting, supplier onboarding, P2P, and TPRM/SCRM., • Identify opportunities to simplify, standardize, and automate procurement workflows using ORO., • Support evaluations of customer source-to-pay technology landscapes, including ERP, P2P, CLM, sourcing, and supplier tools., • Help position ORO within broader procurement architectures that include best-of-breed solutions and S2P suites., • Contribute to the development of business cases that articulate efficiency gains, cycle time reduction, and user experience improvements., • Support & deliver proof-of-concept (POC) engagements, demos, and solution validations., • Contribute to solution frameworks, templates, and playbooks used across ORO’s go-to-market and delivery teams., • Continuously build expertise in procurement orchestration, agents, automation, and emerging technologies. What We’re Looking For: Experience & Background • 6+ years of experience in procurement, procurement consulting, enterprise solutions, or SaaS implementation roles., • Hands-on experience in two or more procurement disciplines, such as:, • Process / product owner or procurement operations leadership, • Sourcing and category management, • Contracting or supplier onboarding, • P2P or procurement systems implementation, • Third party and supply chain risk management, • Familiarity with modern procurement technology suites (e.g., Coupa, SAP Ariba, Ivalua, Oracle, Workday, Icertis, or similar), and best of breed SaaS platforms (e.g., Archlet, Fairmarkit, Globality, Ivoflow, Keelvar, Nnamu, Pactum, Sievo, or similar)., • Interest in and aptitude for digital procurement, automation, and AI-enabled workflows., • Strong analytical and problem-solving skills with the ability to map processes and identify improvement opportunities., • Clear, structured communicator with comfort working in customer-facing roles., • Ability to collaborate effectively in cross-functional teams., • Curious, proactive, and comfortable operating in a fast-paced, high-growth environment. Why Work at ORO: • Shape the future of procurement: Help define how the world’s leading enterprises orchestrate, automate, and scale procurement., • Work at the leading edge: Engage daily with AI-driven procurement, orchestration, and automation alongside experienced product and industry leaders., • Autonomy and influence: Own your work, shape solution strategy, and influence how ORO delivers value at scale., • Prestigious customers: Partner with some of the largest and most respected global organizations as they rethink procurement for the next decade., • Build, don’t maintain: Join a company where innovation, curiosity, and challenging the status quo are expected—not optional.

AI Workplace Transformation Consultant (Microsoft 365 & Copilot) Location: UK or USA (remote / hybrid / office options available) About Changing Social At Changing Social, we’re a Microsoft Modern Work Solutions Partner focused on the people side of AI Workplace Transformation. We help organisations maximise the value of Microsoft 365 and Copilot by ensuring new ways of working are adopted smoothly, securely, and deliver real business impact. Founded in 2018 by a former Microsoft CSM, we’ve delivered 150+ projects for globally recognised brands. We’ve grown to 50+ people with offices in Bristol (UK) and Philadelphia (US), and we’re continuing to scale rapidly across both regions. The role As an AI Workplace Transformation Consultant, you’ll play a key role in delivering organisational change and adoption for Microsoft 365, Copilot, and related AI solutions. You’ll work at the intersection of people, process, and technology, helping clients embed new tools and behaviours that improve how people work day to day. This role suits someone who combines strong Microsoft knowledge with pragmatic, people-centred change delivery. What you’ll be doing • Lead change and adoption activity for Microsoft 365 and Copilot programmes, • Design and deliver adoption plans, communications, training, and engagement activity, • Build trusted relationships with client stakeholders and delivery teams, • Translate Copilot and AI capabilities into clear, practical guidance for end users, • Track adoption, usage, and value realisation, recommending improvements, • Facilitate workshops, training sessions, and feedback forums, • Collaborate with technical teams to align solutions with user needs and organisational policy, • Support pre-sales activity where required, including scoping and demos What we’re looking for • Strong experience delivering change and adoption in client-facing environments, • Hands-on exposure to Microsoft 365 modern work (Copilot experience highly desirable), • Ability to explain technical concepts clearly to non-technical audiences, • Calm, professional consulting presence with strong stakeholder skills, • Comfortable owning delivery with limited hand-holding, • Proactive, curious, and open to feedback, • Relevant change certification (e.g. PROSCI) preferred You don’t need to be a Power Platform or Copilot Studio specialist — conceptual understanding and practical application are key. Why join Changing Social? • Work at the forefront of AI-enabled workplace transformation, • Join a values-led consultancy built on Lovability, Openness, Versatility, and Enthusiasm, • Flexible working to support work-life balance and international collaboration, • Paid Microsoft training and certifications, • Strong focus on wellbeing, learning, and long-term career development, • Clear progression as we scale towards 200+ people over the next few years What to expect Our interview process has four stages: • A 15–30 minute conversation with the recruitment team, • A 30–40 minute conversation with the hiring manager to explore your experience and motivations, • A case study with Q&A to understand your approach and thinking, • A final conversation with senior leadership, focused on values, culture fit, and collaboration We aim to keep the process clear, efficient, and respectful of your time, and we’ll keep you informed at every stage. Right to work & accessibility You’ll need the right to work in your location (we’re unable to offer visa sponsorship). We’re committed to inclusive hiring and can make adjustments at any stage of the process — just let us know. Come as you are At Changing Social, we believe diverse teams drive better outcomes. We welcome applications from people of all backgrounds, experiences, and perspectives. 👉 Interested? Apply via LinkedIn or send us your CV with a short note on why this role feels like the right fit.

Your new company Do you have experience working within an Estates environment, delivering property projects or programmes? Do you have budgeting and financial management experience? An opportunity has arisen to join The Driver and Vehicle Standards Agency as a Programme Manager, playing a pivotal role in overseeing and implementing capital works projects across the DVSA estate of over 400 properties in England, Scotland, and Wales. As a Programme Manager in this position, your work will help to: • Make roads safer, • Improve services for customers, • Make road transport greener and healthier, • Harness the potential of data and technology, • Grow and level up the economy Your new role The DVSA are looking for an Estates Programme Manager to lead the delivery of small to medium-sized property projects across the estate. You will support the Head of Property Investment to ensure that the estate is efficient, effective, and sustainable, managing projects from initial brief through to handover whilst working closely with internal teams, landlords, planning authorities, and external service providers. • Managing the delivery of estate capital works programmes, ensuring that projects are delivered within agreed timeframes, budgets, and compliance with corporate programme and project management principles, procedures, and processes., • Identify and implement maintenance solutions which are affordable, realistic, and meet operational needs whilst minimising impact on operational service delivery, reviewing business case submissions for the investment and change committee., • Develop and produce dashboards for projects and programmes of work and provide project status reports for the project delivery board., • Oversee financial and resource management duties, including management of workloads and monthly forecasting., • Undertake project management duties as defined by the NEC3 construction contract. What you'll need to succeed • Experience of working in an estate environment., • Delivering property and project programmes., • Experience of risk management, stakeholder, and change management., • Experience in developing business cases., • Budget and financial management experience., • Experience of applying the NEC3 form of contract. What you'll get in return • Part-time working options are available in this role, however there is a business requirement for a minimum of 20 hours worked per-week., • Hybrid working arrangements, a combination of workplace and home-working can be accommodated in this role., • Employer pension contribution of 28.92% of your salary., • 25 days annual leave, increasing by 1 day each year of service up to a maximum of 30 days annual leave., • Access to a staff discount portal., • Flexible working options to encourage a great work-life balance. What you need to do now The selection process for this role will ensure a comprehensive assessment of your skills and potential fit with the DVSA. Upon application via Hays, you will be asked to prepare a personal statement which will be sifted fairly alongside your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Workday Data Lead Location: Remote (UK) Salary: £70k-£100k + Benefits The Role As the Workday Data Lead, you will act as the subject matter expert for HR data structures and Workday HCM. You’ll build and maintain standards for how people data is created, stored, accessed, and integrated, ensuring it remains a trusted source for HR, Finance, and senior leadership teams. Your work will support everything from compliance and reporting to operational efficiency and the wider employee experience. Key Responsibilities Data Governance & Quality • Create and enforce global data governance rules, ownership models, and quality standards., • Monitor and improve accuracy, completeness, and consistency of HR master data., • Lead routine data audits, validation checks, and clean-up activities., • Ensure alignment between Workday and downstream systems such as Payroll, Finance, and IT. Workday Expertise • Serve as the expert for Workday Core HCM, organisational structures, job architecture, security roles, and position management., • Support functional teams across HR, Talent, Reward, and Payroll with data-driven process improvements., • Manage testing cycles, release updates, and change activity relating to HR data., • Oversee data migrations for acquisitions, reorganisations, or system upgrades. Compliance & Risk • Ensure global compliance with data protection and regulatory requirements (e.g., GDPR, SOX, HIPAA)., • Maintain strong access controls, audit trails, and secure data handling practices., • Investigate and resolve data discrepancies, implementing long-term fixes. Stakeholder & Project Leadership • Lead data-related initiatives across HR technology programmes, restructures, M&A projects, and system enhancements., • Collaborate closely with IT, Finance, and HR leaders to align data management with organisational needs., • Produce documentation, training, and best-practice guidance for HR teams worldwide., • Work directly with vendors and partners to resolve issues and optimise configurations. Reporting & Insights • Deliver meaningful dashboards and workforce analytics to support planning and decision-making., • Partner with reporting teams to maintain accuracy and consistency of metrics., • Track data quality KPIs and recommend improvements. About You • Highly analytical with exceptional attention to detail., • Able to work collaboratively across HR, Finance, IT, and external partners., • Comfortable leading change and championing best-practice data standards., • Strong problem-solver with a focus on long-term solutions., • Experienced in handling confidential and sensitive information., • Strategic thinker who can balance BAU stability with future-state design. Skills & Experience • Degree in HR, Information Systems, Business, Data, or a related field., • 5+ years’ experience working with HRIS or HR data, with deep Workday knowledge., • Demonstrated background in data governance, master data design, and compliance., • Strong understanding of end-to-end HR processes., • Advanced Workday reporting capability (e.g., Calculated Fields, BIRT, Prism desirable)., • Confident stakeholder manager with excellent communication skills., • Project management experience or relevant certification (PMP/Prince2/Agile) is an advantage.

We are looking for a Project Manager who will sit within the Strategic Change team who are in the driving seat for leading operational, organisational, and strategic projects to support the company's transformation agenda. This role will lead the delivery of a complex strategic initiatives and work closely with business leads to scope, plan and deliver projects. Length: 6 months Location: Bradford, UK Environment: Remote Start: ASAP Key responsibilities: • Deliver one of the company's key strategic, organisational and operational projects, • Lead the scoping of projects including business case definition, resourcing etc, • Lead all aspects of projects from concept and design though to delivery, supported by the necessary functional teams, • Own key deliverables (such as the plan and budget) across the project lifecycle and apply appropriate methodologies to support the achievement of wider project aims and objectives, • Establish and sustain an effective governance framework to ensure the appropriate level of oversight and control is in place across the project, • Own project reporting, management of risks and issues, and management of dependencies, linking to the business wide change plan Qalifications: • Project Set Up and Delivery, • Governance set up and Management, • Stakeholder Management, • Issue Resolution, • Financial and Benefits Management

ISS are now seeking a Programme Manager with a strong Technical FM background, to join their growing Healthcare team on a permanent basis. The Programme Manager will be tasked with the delivery of change and continuous improvement projects across the business, ensuring programme actions are completed and promoting collaboration. Working across the Segment, you will bring fundamental Change Management, Project Management, Programme Management and Decision-making skills to the role to drive success and develop the healthcare business in partnership with operations. Key Responsibilities • Be part of a team which is passionate about the change we deliver and professional with the standards we deploy to achieve success, • To Programme Manage key areas of change – Building blocks of the segment strategy, • To collaborate and coordinate different teams to get the best result, • Support the Clients/Business in their priorities and key activities, • Organise, manage and coordinate events, • Manage multiple streams of work, prioritising key activities, • Communicate and escalate risks in an appropriate and timely manner, • Control project reporting including project plans, GANTT charts, and milestone tracking, • Manage stakeholders in an effective and engaging way, • Engage with client team members and be responsible for the development of key relationships Professional and Personal Competencies/Qualifications • Previous experience in a technical, FM, building services or construction related role would be desirable, • Be a team player with a passion for getting results, • A logical and data driven person who is highly organised, • Previous experience running projects and working with multiple systems and change projects, • Excellent communication skills and stakeholder management skills, • Organised with good planning ability, to organise / schedule events, activities and resource, • An aptitude for new and imaginative approaches to work related issues, identifying fresh approaches and a willingness to question traditional assumptions, • Ability to use technology and data to drive change and improvement

Product Owner – Payments & Multi‑Currency Platform This is for someone who wants to be right in the middle of that change: simplifying global payments and multi‑currency accounts for business customers, while helping the company move from “solid legacy player” to truly product‑led. What you’ll be doing • Own key parts of a B2B payments and multi‑currency platform, across accounts, payments, fees, transactions and internal tools used by clients, partners and ops/compliance teams., • Turn messy, real‑world requirements from commercial, operations, compliance and banking partners into a clear backlog, with sharp user stories and priorities., • Run proper discovery: talk to users, look at the data, test ideas, and make sure what gets built actually solves problems., • Lead an agile squad day to day – planning, reviews, retros – working closely with engineering and design to ship small, valuable increments rather than big‑bang projects., • Keep an eye on the numbers: track adoption, conversion and friction points, and use those insights to drive the next set of improvements. What makes this team different • You’ll report into a top‑tier Head of Product who knows payments inside‑out and will genuinely invest in your growth., • You’re surrounded by bright people across tech, risk, ops and commercial who enjoy healthy debate and high standards., • The company has deep expertise and trust in the payments space, but the mindset now is: “how do we rebuild and scale this as a modern platform?” – so your ideas will actually matter. What we’re looking for • 2–4 years as a Product Owner / Product Manager in payments- This is a must- you have to work in payments (no one who does not have this experience will be contacted) Bonus points if it is a small- mid-size payments company., • Comfortable in agile environments: you’ve owned a backlog, worked with tools like Jira/Notion, and know how to balance speed with quality and compliance., • Exposure to payments and banking (international payments, multi‑currency accounts, maybe SWIFT/SEPA, partner banks) plus familiarity with APIs and regulatory constraints., • Strong analytical chops, curiosity and drive – you ask “why?”, you care about impact, and you want to get better at your craft., • Clear communicator who can talk to engineers, ops, sales and leadership without jargon or drama, and who takes ownership rather than waiting to be told what to do. If you’re hungry to grow under strong product leadership, enjoy getting into the detail of payments, and want to help modernise a trusted player in the space, this is a very good place to do it.

Role Overview Seeking a highly motivated and technically adept Project Manager to lead innovative software and technology projects at the intersection of space systems, network orchestration, and digital ground segment technologies. You will manage the full project lifecycle—from planning and technical coordination through to delivery and stakeholder engagement—working within a multidisciplinary team of software engineers, system architects, and research collaborators. This role is well-suited to someone who thrives in complex, cutting-edge programmes involving satellite communications, autonomous network management, and European R&D initiatives (ESA, Horizon Europe, etc.). Key Responsibilities • Lead and oversee complex technical projects, ensuring alignment with organisational strategy and long-term objectives., • Define and manage project scope, goals, deliverables, and success criteria in accordance with business and contractual requirements., • Develop and execute detailed project plans, schedules, budgets, and resource allocations to deliver projects on time, on quality, and within budget., • Establish and maintain project governance structures, including risk registers, progress reviews, and change-control processes., • Monitor and control project budgets, forecasts, expenditure, and resource utilization to ensure optimal efficiency., • Identify, assess, and mitigate programmatic and technical risks; proactively resolve issues to safeguard project outcomes., • Serve as the primary interface with customers, partners, subcontractors, and funding bodies (e.g., ESA, European Commission), ensuring clear and consistent communication., • Manage subcontractors and suppliers to ensure timely delivery of work packages and adherence to technical and quality standards., • Prepare and support project documentation, technical deliverables, progress reports, and stakeholder presentations., • Contribute to proposal development and bid activities, offering project management expertise for public and commercial tenders., • Drive continuous improvement by capturing lessons learned and implementing best practices to enhance efficiency and effectiveness. Required Qualifications • 5+ years of programme or project management experience delivering technical and/or software projects, ideally within the space or network communications product sectors., • Certification in PMP, PRINCE2, or IPMA (or equivalent)., • Proficiency with project management tools (e.g., MS Project or comparable platforms)., • Excellent written and verbal communication skills, capable of engaging effectively with both technical and non-technical stakeholders., • Ability to thrive in a dynamic, fast-paced environment; adaptable, proactive, and resilient., • Willingness to travel occasionally for project execution and stakeholder engagement. Preferred Qualifications • Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related discipline., • Experience delivering ESA, Horizon Europe, or defence-related programmes., • Strong understanding of network orchestration, satellite communications, or ground systems., • Experience with Agile, hybrid, or modern project delivery methodologies., • Additional project management certifications (PMP, PRINCE2, IPMA). Whats offered • Opportunity to lead high-impact, innovative projects across the space technology and digital infrastructure domains., • A dynamic, international working environment with collaboration across leading research centres and industrial partners., • Competitive compensation package commensurate with experience., • Hybrid working model with flexible arrangements., • Exposure to cutting-edge technologies across space–ground integration, AI-driven networking, and cloud mission operations. Benefits • Competitive salary, • Pension, • Health insurance, • Equity package Work Requirements & Location • Applicants must have the right to work in the United Kingdom., • Remote working within the UK.

Payroll & T&A Transformation Business Analyst Minimal expectation to go into a HSBC office 12-month contract £546.95 p/d Umbrella If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role Payroll & T&A Transformation Business Analyst About the role: The Payroll & T&A Transformation Business Analyst will work closely with the Payroll & T&A Transformation Project Manager in coordination and successful delivery of the Payroll & Time & Attendance project activities. Key activities will include, but are not limited to: • Work with the HR stakeholders and other teams in the identification of business requirements, functional design, process design (including scenario design, process and data flow mapping), prototyping, testing, training, defining support procedures throughout automation opportunities implementation., • Analyse processes, identify automation opportunities / streamline opportunities through ‘start, stop, continue’ analysis and define ‘to be’ processes., • Create and capture process inventories and solution design documentation (SDD), • Manage training creation and delivery for the new processes and systems for HR Ops and other HR users to work in partnership with the project SMEs., • Act as Payroll and T&A functional expert., • Contributes to the change management and communication activities of new/changed functionality to ensure accuracy of communication and adequate user education is delivered., • Contributes creation of adequate action plans to implement any necessary workarounds are drafted by the relevant GSO delegate and the correct governance model is followed., • Risk identification, risk reporting and devising interventions to mitigating risks., • Lead User Acceptance Testing, including working with SMEs to create/manage scenarios and reporting on testing progress Experience / Skill set: Knowledge: • Knowledge of the end-to-end Payroll and Time & Attendance process and associated regulatory requirements., • Knowledge of SAP products (e.g., SuccessFactors) is helpful, • Deep understanding of change disciplines (e.g., Agile), transformation management and risk management, • Sound knowledge of LEAN and experience in leading change and re-engineering processes on a global scale. Experience • Proven experience of working on Payroll and / or Time & Attendance projects, • Proven experience in operating in a Business Analyst role across a multi-discipline programme, • Proven experience of positive, challenging interactions with senior stakeholders, • Proven ability in working across multi-disciplinary and multi-cultural diverse work environments, • Proven experience of managing financial and operational controls within Project boundaries, • Vendor management experience. If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on

As experienced conveyancers, we all want what is best for our clients. We joined the industry to get things done, we protect our clients from that onerous title or defective lease, we take time to explain the process, we are technicians and experts, we are exceptional listeners, we show empathy, understanding, we are great communicators and are trusted by our clients. We do a great job and take pride in our work – no matter what the challenges are! The industry has changed and opened the door to new opportunities for all of us. As a Consultant you can create and build your own network of clients whilst also rewarding yourself for your hard work, commitment, and dedication. You are in the driving seat, making it work for you – and your clients. We provide the environment and support for you to succeed, including:- -We have an exceptional & experienced conveyancing team, coupled with an amazing Consultant Community all focused around making Conveyancing better, all we do is Conveyancing that's where our passion lies! -Business Development assistance for consultants to help you grow your brand and network -Full onboarding and post completion administration department so you can concentrate on what you do best! -Dedicated Conveyancing Manager as a touch point for help and assistance as well as online portal accesses. And much more……. You are not alone facing the challenges; you will form part of a strong community of Conveyancers with the same drive and determination to make the home moving experience a better one. We are different because we understand, We are a Licensed Conveyancing firm – conveyancing is what we do, we specialise in what you specialise in! We have the reach, understanding and awareness of what works and what doesn’t. We are collaborators, open to new opportunities, systems, processes – we listen and create. You no longer need to be frustrated with systems and processes, feel like you are not being listened to and the goal posts keep on changing. Let’s work together to make the change happen. If you hold strong conveyancing fee earning experience and have a following of clients then you can take home upto 80% of your billings with the freedom to manage your own diary! HOW TO APPLY Follow the link or alternatively can email your CV to our Talent Acquisition Manager on

2 Positions: Project Manager & Programme Manager – Business Change 12-month FTC (likely to extend) £68,000 and £85,000 | Hybrid (3 days on-site – Berkshire or West Midlands) Immediate start required A highly regarded UK organisation within end-of-life services is recruiting for two business change roles: a Project Manager and a Senior Project Manager, supporting transformation across a multi-site, customer-facing environment. Essential: multi-site experience within retail or hospitality environments. Programme Manager – Business Change A senior role leading multiple complex business change initiatives, working closely with Executive sponsors and senior stakeholders. Key responsibilities • Lead cross-functional business change and simplification initiatives, • Shape initiatives from concept through delivery and benefit realisation, • Drive operational, people, and process change (not pure IT delivery), • Provide strong governance, risk management, and stakeholder engagement, • Operate effectively across a multi-site, regulated environment Requirements • 7+ years’ experience across project, programme and portfolio management, • Proven delivery of complex business change, • Multi-site retail or hospitality experience (essential), • Experience with PMO and governance as well as delivery, • Formal PM qualification (Prince2, APM or equivalent) Project Manager – Business Change A delivery-focused role leading the implementation and embedding of a single operational framework across multiple sites. Key responsibilities • Deliver and embed agreed operational standards, • Translate frameworks into practical processes, training, and engagement, • Work closely with operational and support teams, • Facilitate workshops and stakeholder sessions, • Manage risks, issues, and delivery reporting Requirements • Strong experience delivering business change as a Project Manager, • Multi-site retail or hospitality experience (essential), • Experience embedding process, training, and behavioural change, • Comfortable operating in regulated, customer-facing environments, • Formal PM qualification (Prince2, APM or equivalent) If either of these sounds like you, please apply now!

ISO Compliance Manager Role: ISO Compliance Manager Specialism(s): ISO, ISO Compliance, International Organisation for Standardisation, Project Management, ISO9001, ISO14001, ISO200001, ISO22301, Organisational Change, Quality Management Type: Contract, Inside IR35 Location: Remote (w/occasional site visits) Start: ASAP/Urgent Duration: 3-4 Months Pay Rate: Market Rate (c. £400 per day) ISO Compliance Manager CPS Group UK are delighted to be working with a leading organisation to appoint an interim ISO Compliance Manager/Lead to support adherence to a number of existing ISO accreditations ahead of an upcoming audit. The ISO Compliance Manager will work closely with various business stakeholders to ensure they are fulfilling their requirements to ensure ISO Compliance relevant to their department as well as recommending actions to bolster the ISO standard. The role requires an excellent communicator who can engage with individuals at all levels (often remotely) effectively to ensure prompt and robust action is taken. This is a remote-first role, though occasional site visits may be required. Role Requirements • Ensure ongoing compliance with relevant UK ISO legislation, standards, and industry regulations., • Lead non-conformance investigations and implement corrective and preventive actions with various stakeholders, • Deliver staff training and raise awareness of ISO requirements across the organisation., • Monitor and report on key performance indicators related to existing ISO standards (e.g. quality, environmental, or business continuity), • Maintain documentation, policies, procedures, and records in line with ISO standards., • Identify opportunities for continual improvement and drive related initiatives., • Ensure business-wide audit readiness Required Skills & Experience • Strong knowledge of ISO standards (e.g., ISO 9001, 14001, 27001, 45001, 22301), including implementation and audit requirements., • Internal auditing expertise, including planning, conducting, and reporting, • Risk management and risk-based thinking approach, • Understanding of UK regulatory and compliance frameworks, • Documentation and process development, including writing policies, procedures, and manuals, • Clear and confident and engaging communicator, able to explain standards to non-experts, • Project management capability for implementing or improving management systems, • Integrity and commitment to high ethical standards, • Proactive mindset with a drive for continual improvement, • Ability to promote a culture of compliance For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on 02920 37 55 99 or email

Customer Success Manager Location: remote (only within the UK) Salary: up to £85,000 About the role As a Customer Success Manager, you’ll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth. You’ll act as a trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You’ll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success. This is a hands-on, high-impact role for someone who enjoys responsibility, complexity and close customer collaboration. What you’ll be doing • Owning customer relationships, health, retention and expansion across a portfolio of enterprise accounts, • Leading end-to-end onboarding and platform implementation, from discovery to go-live, • Delivering scoped DTS workstreams, translating customer goals into clear, decision-ready outcomes, • Running customer workshops and executive reviews, aligning our outcomes to business priorities, • Managing delivery governance, timelines, risks and stakeholder communication, • Partnering with Product and Engineering to resolve issues, improve integrations and feed customer insight into the roadmap, • Identifying and shaping growth opportunities in collaboration with Sales, • Continuously improving delivery playbooks, processes and customer enablement materials What we’re looking for • Proven Customer Success or Account Management experience in B2B SaaS, ideally with enterprise customers, • Strong project and delivery management skills across complex, multi-workstream implementations, • Comfort working with HR, Reward, Talent or People Analytics stakeholders (or ability to learn fast), • Technical literacy to support integrations, data workflows and platform adoption, • Excellent communication, stakeholder management and commercial judgement, • A startup mindset: ownership-driven, proactive and comfortable with ambiguity Start-up life is not for everyone! To really thrive with us you will be 'Start-up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.

Interim Project Manager Context A UK based healthcare services organisation is seeking an experienced Interim Project Manager to support business continuity, integration activity and process improvement initiatives during a period of operational change. The role is delivery focused and hands on, working directly with operational, clinical, commercial and technology teams to ensure projects are implemented effectively with minimal disruption to core services. Assignment Purpose To plan, manage and deliver defined projects that improve operational consistency, support integration and strengthen core business processes. Key Objectives • Maintain continuity of critical operational projects during transition, • Deliver integration activity across teams, systems and ways of working, • Improve efficiency, clarity and consistency of key processes, • Ensure projects are delivered on time, to scope and with clear ownership Key Responsibilities • Own day to day project management across assigned initiatives, • Develop and maintain detailed project plans, milestones and dependencies, • Coordinate stakeholders to ensure actions, decisions and delivery remain on track, • Manage risks, issues and change control, escalating appropriately, • Support process redesign and implementation alongside operational leads, • Track progress, outcomes and benefits against agreed objectives Key Deliverables • Clear project plans with timelines and accountability, • Risk, issue and dependency logs, • Stakeholder action and decision trackers, • Implemented process and integration changes, • Practical handover documentation to support sustainability Ideal Profile • Proven Project Manager with strong hands on delivery experience, • Experience in healthcare, diagnostics or other regulated service environments preferred, • Comfortable working close to operations rather than at a purely governance level, • Structured, pragmatic and outcomes focused Assignment details • 3-6 months, • Outside IR35, • January 2026 start

The project has a Director, change manager, business analyst and subject matter experts (SMEs). We now need an experienced Project Manager with relevant expertise to lead the market testing (if required), procurement and implementation of a complex technology solution. This will support the delivery

We expect the Business Change Manager to be engaged when we are writing the project PID and developing plans to agree on these and other business change deliverables, such as the case for change, communications, learning/training (if applicable), etc. Business Change and Communications Lead - Centra

Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America’s largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care. Why we need this role? Colt Technology Services SOC is seeking a Tech Lead - SOC Responder. This is an opportunity to meaningfully contribute to a highly visible security operations function with global impact upon Colt, business units, partners, and customers. While working as part of this team, the successful individual will provide world class incident response functions to detect, protect, respond, and sustain operations within cyberspace. What you will do: Support SOC Manager to deliver the following • SIEM, IR tools platform management including all design, implementation and administration activities , Use cases preparation and implementation, connector deployment, maintenance & health checks, • Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist, • Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach, • Establishing and governing the security incident response processes, investigations and security operational processes., • Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these., • Ensure security services, tools and platforms are adequately maintained., • Monitoring of and reporting on the effectiveness of our security enforcing technologies., • Identification and ongoing monitoring of specific security risks and KPIs and production of management information to ensure Colt receives value from key security investments/services., • Contribute to design, development and maintenance of security standards and controls., • Align team's goals and plan with Colt’s long term priorities and strategy., • Develop and grow the talent and people capability within the security teams. What We're Looking For? • 6+ years Information Security Incident Response experience with a focus on detection and response to malicious activity using log data from various sources preferred., • Strong Networking and Systems experience, preferably in an Enterprise environment, • Strong understanding of Information Security and the threat landscape surrounding enterprise systems., • Strong Scripting experience (python, powershell, Unix shell), • Demonstrated experience working in all phases of the SDLC, • Deep understanding and experience using cyber security operations, security monitoring, endpoint (EDR), Network, and SIEM Tools., • Prior SOC experience a plus, • Extensive knowledge of network and server security protocols, technologies, and products., • Industry recognized certifications (CISSP, GCIH, GCFA, OSCP, etc) preferred, • Strong oral and written communication skills., • Relentless curiosity and attention to detail, • Ability to learn quickly and leverage prior experiences to effectively solve current security challenges., • Refusing to accept the status quo, • Degree in Information Technology, Engineering or similar, • SIEM management - Desirable to have some advanced Certification from SIEM vendor on products such as ArcSight , MS Sentinel or Logrhythem What We Offer You Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion • Signed the UN Women Empowerment Principles which guide our Gender Action Plan, • Trained 60 (and growing) Colties to be Mental Health First Aiders Our benefits support you through all parts of life, for both physical and mental health. • Flexible working hours and the option to work from home., • Extensive induction program with experienced mentors and buddies., • Opportunities for further development and educational opportunities., • Global Family Leave Policy., • Employee Assistance Program., • When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

Job Title: Dynamics 365 Manager Location: Fully Remote, UK Salary: £65k-£75k About the Opportunity A growing international organisation is looking for an experienced Dynamics 365 specialist to take ownership of CRM technology and digital processes across the UK and wider EMEA region. This position is ideal for someone who has previously worked as a Functional Consultant, Technical Lead, or Architect within the Microsoft ecosystem and is ready to step into a leadership role with both strategic and hands-on responsibilities. You’ll be the go-to IT contact for commercial teams across multiple countries, guiding the evolution of CRM capabilities while ensuring smooth day-to-day operations. What You’ll Be Doing Regional IT Leadership • Act as the main IT representative for UK/EMEA stakeholders., • Work closely with regional and global leaders to align technology plans with commercial priorities., • Bridge communication between business users and global IT teams to ensure seamless project delivery. CRM Ownership & Enhancement • Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions., • Support roadmap development and collaborate with global and offshore technical teams on enhancements., • Manage incidents, releases, integrations, and data quality within the regional CRM environment. Process Improvement & Project Delivery • Engage with Sales, Marketing, and Operations teams to understand challenges and propose scalable CRM solutions., • Lead small to mid-size CRM projects from requirements through go-live., • Promote best practice usage and support user adoption of CRM tools. Vendor & Stakeholder Management • Coordinate with third-party partners, managed service providers, and internal teams to deliver reliable support and new features., • Prioritise enhancements and manage change requests through established governance processes. What You’ll Bring • 10+ years of progressive IT experience, including significant hands-on exposure to Microsoft Dynamics 365 CE., • Strong background in CRM functional design, configuration, and solution delivery., • Experience with Power Platform (Power Automate, Power Apps, Power BI) and Azure integrations., • Solid understanding of commercial processes such as lead management, sales pipelines, campaign execution, and CRM analytics., • Exceptional communication skills and experience working with globally distributed teams. Nice-to-Have • Microsoft certifications in Dynamics 365 CE or Power Platform., • Familiarity with marketing automation tools connected to D365., • Previous responsibility for supporting multiple countries or regions., • Strong analytical mindset and a collaborative, solution-oriented approach.

This is a crucial role within the Engineering leadership team and is the key link to the company Risk, Safety and Compliance team. The Quality Manager will ensure the department has robust standards and ensures standards are being adhered to. This role oversees all quality assurance and control processes, drives continuous improvement initiatives, and ensures compliance with relevant internal, regulatory, customer, and industry standards. QUALIFICATIONS & EXPERIENCE • Lead Auditor or Quality Management certification (ISO 9001, 14001) preferred., • Extensive technical knowledge, with a transport background., • Minimum 3 years’ experience in a quality or compliance management role within the maritime or transport sector., • Experienced in regulatory environments, setting standards and conducting audits., • Relevant experience of working in high pressure environments whilst maintaining high levels of safety and maintenance practices., • Familiarisation with the management of ISM compliance., • Familiarisation with the IMO High Speed Craft Code., • Previous experience and knowledge working to ISO 9001, 14001 and OHSAS18001 standards. KEY RESPONSIBILITIES • Adhere to all Health and Safety regulations, including best working practices and housekeeping for a heavy engineering environment., • Produce regular reports and key performance indicators (KPIs) on quality, safety performance, and compliance., • Create standard checklists for Engineers to follow to ensure there is a UBTC standard to completing tasks., • Develop, document, and maintain processes, procedures, and guidelines to ensure adherence to safety and quality standards across all engineering activities., • Ensure compliance with applicable maritime regulations, including MCA legislation, Port of London Authority (PLA) requirements, and International Safety Management (ISM) Code., • Ensure the department is ready for any external audits at any time, including but not limited to the annual DOC audit, ensuring consistent, year round compliance., • Ensure compliance of Tools and Equipment (T&E) is maintained in all our Engineering facilities., • Conduct internal audits, prepare corrective and preventative action plans as needed., • Lead investigations into service disruptions, incidents, and non-conformances; identify root causes and drive corrective and preventive actions to fully close out the issue in a timely manner within our SMS., • Create Safe Systems of Work (SSOW) for tasks regularly completed within department., • Create and /or review Risk Assessments (RA) for tasks undertaken within the department, working with others in the department to ensure implementation., • Assist in developing and maintaining effective team work within departments, ensuring that there is always a safety and customer centric focus embedded in all aspects of work., • Develop and deliver training to staff on quality standards, safety awareness, and operational best practices., • Identify barriers to change and find ways to create solutions to enable change to take place., • Develop and maintain parts quality standards, ensuring all components meet engineering specifications, regulatory requirements, and customer expectations., • Oversee Engineering Environmental quality assurance processes to ensure compliance with ISO 14001 standards and company sustainability objectives., • Continuously seek ways to improve personal, team, business processes, environmental standards and overall business performance with a focus on safety, quality and customer experience, • Undertake any other relevant duties or reasonable request as requested by the HOD and any member of the senior management team. BEHAVIOURAL COMPETENCIES: • Strong technical understanding of maritime systems and standards., • Analytical and detail-oriented approach to problem-solving., • High attention to detail and strong organisational skills., • Excellent communication and stakeholder management., • Strong teamworking and influencing skills., • Commitment to safety, compliance, and continuous improvement., • Performs under pressure., • Self starter LOCATION AND TRAVEL This role is based in London (Trinity Buoy Wharf and Tilbury dock) with occasional travel to other facilities within our network, key suppliers and shipyards.

Owen Thomas Recruitment Recruitment Business Manager | Software Engineering, Perm | Hybrid, London | Salary & Commission - Competitive If you’re reading this, chances are you’re not completely satisfied with where you are. Which for us, was enough to want to make a change. At Owen Thomas, we’re breaking away from the typical corporate approach and creating an environment that is not only high performing but also collaborative, engaging, flexible, genuinely rewarding and most importantly, a great time. We’re looking for a Recruitment Business Manager who thrives on innovation and is ready to help us take out Permenant Software Engineering devision to the next level. We are currently looking to scale out our Full Stack & Backend Engineering Divisions and are loooking for a recruitment manager to build and scale a team. The role will be very much hands on and we are looking for someone who can bring on experienced / trainee consultants, to push us into taking more market share. We expect you to care deeply about your work and the people you connect with. We also set out with a commitment to create a company that gives back and in our first year we have achieved our B-Corp pending status. We trust you to manage your time and your responsibilities in a way that works best for you. Why? We want to build a platform for high performance and career progression that also encourages life experiences. At Owen Thomas, we believe in working hard, but we also believe there’s always time for a cuppa. What You’ll Do: • Active business development, bringing in new clients through networking events, regular client meetings, proactive cold-calling and penetration of current clients., • Build relationships with top-tier candidates, fostering long-term, meaningful relationships built on trust and collaboration., • Bring innovation and drive to our team; finding new & better ways to do recruitment, seeking opportunities beyond what we’re already doing. Managing accounts with strategic thinking and a culture of trust., • Build and scale your market through extensive training of the consultants within it and active hiring for new talent., • Guide consultants through our promotion framework, identify high performers and help towards creating new top billers. What We’re Looking For for the Recruitment Business Manager | Software Engineering, Perm | Hybrid, London | Salary & Commission - Competitive • Have at least 36-months Technology recruitment experience, • A Proven 360 Billings profile, • Someone who knows the London software engineering market inside out., • Someone who wants a seat at the table of an ambitious, profitable early-stage startup, • Experience building teams, managing budgets and training consultants, • Experience hosting networking events., • Proven success within their niche, • Resilient & disciplined to stay consistent every single day, • Ambitious and self-motivated to be a leader., • Strong communication skills and ability to build lasting relationships, • Passion for Tech for Good, • Someone who shares Owen Thomas’ values; balancing purpose, profit and planet, • It’s not all about billing, we are looking for someone who is goal-oriented both professionally and personally. What’s In It for You: • Up to 22.5% Commission on every placement & 4% on team billings – uncapped & no threshold, • Compeititve basic salary, • Early Stage Equity, • Unlimited holiday, • Fully Remote Option and access to co-working space/London office., • Mental Health Support via Wellness Coach, • Autonomy over your time with success measured by output over input, • Monthly Top Performers Tea, • 2x holiday incentives per year, • Anytime GP appointments, • Cycle to Work scheme (if you join a co-working space), • Multiple volunteering opportunities (unlimited days per year), • Private Medical Insurance, • OT Wellbeing Scheme, • Gender Neutral Parental Leave Scheme If you were just having a gander at the options out there but have made it all the way down here, then apply to the role and we will give you a call if we think you,are a good fit!

PMO Manager £70-80,000 Hybrid – travel in the UK and Europe T2M Resourcing are working with an engineering services business to recruit a PMO Manager, this is a new role operating at Group level. Working closely with the Group CFO, the PMO Manager will establish PMO governance and framework for use across the organisation. The PMO Manager position will also drive internal change projects and allocate resource to ensure success of internal transformation and business change projects. Key duties as PMO Manager: • Establishing new PMO frameworks and governance., • Implementing project management tools., • Providing support to Project and Programme Managers to ensure successful project delivery., • Managing internal business change and transformation projects., • Creation of reporting dashboards and visualisations for Project Managers to utilise., • C-Suite reporting on current projects and programmes. Requirements to be successful as a PMO Manager: • Degree level qualification in Business Management or similar field, • Project management qualification such as Prince 2, APMP, or similar, • Previously established PMO frameworks from the ground up is beneficial, • Leadership of change and transformation projects, • Experience in project and programme planning, • Capable of using reporting and visualisation tools such as PowerBI, • Clear and confident communicator that is able to present at all levels, • Understanding of technical and engineering business requirements, • Highly organised and able to prioritise with high attention to detail, • Able to build relationships internally with colleagues and business leaders, • Commercial and business acumen - able to recognise business challenges and opportunities, • A champion of digital and data resources to enable decision making This role will be a hybrid position with the opportunity to work remotely however will also require travel in the UK, therefore a UK driving license is essential. Due to high to the high volume of applications we are receiving we are unable to respond to each candidate personally. If you have not heard from us within 14 days, unfortunately your application will not have been successful.

Working closely with Product Managers and business stakeholders, you'll design and deliver change strategies that enable teams to embrace new ways of working whilst minimising disruption and maximising value realisation. Change Manager (Product Management Team). This role combines strategic thinking

Locations: Amsterdam Brussels London Who We Are The Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do As a seamlessly integrated part of the BCG network, we provide consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. We create technology platforms and deliver exceptionally customized solutions of the future for our clients, from data strategies to next-generation customer journey solutions and transformational business models. We solve the most daunting challenges that companies face today and envision for tomorrow. Our style is entrepreneurial - nimble and innovative, with multifaceted, cross-functional teams and completely vendor-independent. Our unique selling proposition is technology expertise and delivery. As a Manager, you will work closely with our client's leadership teams to understand their key challenges, define IT strategies, win buy-in for your recommendations and lead BCG case team members to transform client potential into performance. You will deploy customized IT strategies, digital platforms and architecture to leverage the digital potential of our customers with state-of-the-art tools such as cloud computing, AI, blockchain, microservices and containerization. You will evaluate and coach our clients' technology teams, manage quality and risk while maintaining client expectations and escalations. Besides giving direction on the functional, execution and management of the project you will be given end-to-end responsibility for larger, highly technical and more complex modules within the project and begin to develop specialized knowledge to help you solve our clients problems. Together with our clients you will develop convincing IT strategies, concepts and solutions, applying your sound technical know-how along with your analytical and conceptual skills. You will start to take on team lead responsibilities and demonstrate intellectual leadership directing diverse teams of consulting talent. Your role will also be to help team members flourish through thought leadership, team mentoring, knowledge sharing, giving frequent feedback and creating opportunities for team members to learn and grow. You will also personally develop and grow by being exposed to new and complex challenges daily. Finally, as a Manager you will contribute to the Practice Area development and help to build the BCG brand as a digital leader. What You'll Bring • 10 to 15 years' experience in Tech strategy and consulting or IT project management., • You will have relevant experience from a top consulting firm (focused on technology, digital initiatives) and have led the design and management of IT implementation and strategy projects., • A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment, • Outstanding analytical and conceptual skills, strong customer focus and mental agility with a results orientation, • Experience in the Insurance or finance industries, with strong technical expertise in banking or insurance platforms., • Strong expertise working with Data and Cloud technologies., • Ability to balance dogmatism and pragmatism to guide decision making., • Able to present different architecture models to clients, develop MVP architecture and IT landscape modernisation roadmaps., • Deep expertise with modern toolsets in Agile environments, legacy modernization and modern approaches to technology., • Know-how to drive operational and client service excellence, presenting project results to C-Level., • Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.)., • Ability to work under pressure and willingness to travel to clients world-wide., • University degree with above-average academic performance in a mathematical-scientific field, information technology, engineering, or business administration., • For candidates based in London: Fluent in English., • For candidates based in The Netherlands: Fluent in English; Dutch is highly desirable., • For candidates based in Belgium: Fluent in English, with French or Flemish as an additional requirement. Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

The Projects and Change Manager will lead and deliver medium to large-scale technology and business process change projects, ensuring successful outcomes aligned with organisational objectives. Lead the planning, execution, and delivery of technology-focused projects, ensuring they are completed on

Basildon / Essex Permanent Competitive Commercial Vehicle Flexible Benefits This role carries a highly attractive £2,500 sign-on bonus when joining Freedom. (£1,250 payable in the first month of employment and £1,250 after successful completion of the probationary period.)Please note: This bonus is only available to candidates who apply directly to Freedom. Applications submitted via recruitment agencies will not be eligible. Summary Freedom Networks are looking for either LE2 or LE1 Linesman to work in the UKPN area. Working as part of a team you will be directly involved in a diversity of challenging overhead line projects constructing and replacing out-dated networks. You will also be given the opportunity to develop your career along the way. Some of the key deliverables in this role will include: A key part of an Overhead Line team to erect poles, change transformers and carry out any other overhead line work that may be required. To construct/maintain/replace overhead electrical networks up to 33kV. Carry out all work in accordance with the standards, policies and procedures of Freedom and its customers. To lead by example and safely undertake works as directed. To partake in the risk assessment process prior to project commencement and continually review and report changes to your Chargehand. To work safely at all times and in line with Company and statutory safety requirements. To ensure that all work is carried out efficiently and in accordance with Company procedures and client/Company distribution safety rules. Install and construct overhead electricity networks to relevant construction standards and exacting quality standards. To highlight any concerns, unsafe conditions or acts to your line manager. To mentor other team members. Acquire, maintain and develop own competence in accordance with legislative changes and customer requirements. Work as part of a team to ensure the safe, effective and efficient implementation of Freedom’s operations. Maintain awareness of and conform to Freedom’s SHEQ policy and issued safety instructions. Maintain site safety at all times. Conform to all instructions stated in method statements and risk assessments. Report any concerns regarding SHEQ to the SHEQ team and your manager. Adhere to Freedom’s AIMED and TLC values. Complete all work to high standards. Maintain in good working order issued vehicles, tools and equipment What we’re looking for : People with experience as a linesman. A team player that is enthusiastic and willing to participate in achieving a class-leading business. People with experience (Work on Dead Networks, Live LV Working) People with IPAF accreditation – Training can be given People with a full driving licence NRSWA Operative People with a risk adverse attitude. People who can interact with members of the public in a polite and courteous manner. What would be beneficial: Driving licence with C1E category City & Guilds 2339 (formally 2322) NPTC Chainsaw qualification Benefits: Were always evolving our benefits to ensure were attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution 25 days holiday Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies, Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. LI-RF1LI-onsiteFreedom

Zendesk Product Owner Location: Hybrid - Liverpool Street (1-2 days a week) Salary: £80-100k Job Type: Permanent Role Overview: We are seeking an experienced Zendesk Product Owner with strong expertise in contact centre platforms, ideally Zendesk, to lead the vision, strategy, and delivery of our customer service and support technology stack. This role will own the product roadmap for our contact centre solutions, driving enhancements that improve customer experience, operational efficiency, and agent productivity. As the Product Owner, you will collaborate closely with engineering, operations, customer support, and external vendors to deliver scalable features and seamless integrations. You will act as the voice of the customer and the business, ensuring our platforms align with both short term operational needs and long term strategic goals. Key Responsibilities: • Own and define the product roadmap for contact centre tools, with a strong focus on Zendesk (Support, Guide, Talk, Chat, Messaging, etc.)., • Prioritise the backlog based on business value, impact, and customer insights., • Translate business requirements into clear epics, user stories, and acceptance criteria., • Ensure the product vision aligns with company goals and customer experience strategies., • Contact Centre Platform Expertise, • Lead the design, optimisation, and rollout of workflows across Zendesk: triggers, automations, macros, ticket routing, SLAs, reporting, and knowledge management., • Partner with contact centre leadership to improve agent workflows, customer journeys, and service level performance., • Evaluate and implement features or integrations that enhance omnichannel support (voice, email, chat, messaging, self service)., • Cross Functional Collaboration, • Work closely with engineering, QA, data, operations, and support teams to deliver high quality product releases., • Collaborate with vendors d third party partners to ensure platform updates and integrations perform to expectation., • Data & Insights, • Analyse performance metrics (CSAT, FRT, AHT, ticket volumes, deflection rates, etc.) to identify optimisation opportunities., • Ensure robust reporting and dashboards are available for operational teams., • Leverage customer insights and feedback loops to shape product priorities. Quality & Delivery: • Define and validate acceptance criteria for all user stories., • Support QA and UAT efforts to ensure solutions meet business needs., • Lead change management efforts, including training materials, release documentation, and communication., • Required Skills & Experience, • Proven experience as a Product Owner or Product Manager within contact centre or customer support environments., • Strong hands on experience with Zendesk (Support, Guide, Talk, Chat/Messaging, or equivalent platforms like Salesforce Service Cloud, Freshdesk, Genesys Cloud, etc.)., • Solid understanding of contact centre operations, workflows, SLAs, and service design., • Skilled at writing user stories, acceptance criteria, and managing product backlogs., • Experience working in Agile environments (Scrum/Kanban)., • Strong communication, stakeholder management, and workshop facilitation skills., • Ability to balance strategic thinking with detailed execution. Nice to Have: • Zendesk certifications or advanced admin experience., • Experience with telephony integrations (Zendesk Talk, Amazon Connect, Aircall, etc.)., • Scripting or API familiarity to support platform integrations (JSON, REST APIs)., • Experience with data analytics tools (Looker, Tableau, Power BI).

They are looking for an ITIL qualified Lead Change & Release Manager who has managed business change and IT releases for a complex organisation and can effectively communicate with stakeholders at all levels. You will have strong experience of delivering change within a multi-supplier outsourced mod