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OPERATIONS MANAGER - CANARY WHARF We are seeking an experienced and driven Operations Manager to oversee the day-to-day operations. The ideal candidate will ensure seamless operations across all departments, delivering exceptional guest experience while maximizing efficiency and profitability. This is a hands-on role requiring strong leadership, strategic thinking, and operational expertise in a hotel or property environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments Ensure compliance with health, safety, and legal regulations Monitor daily operations to maintain smooth functioning and resolve issues promptly Guest Experience: Maintain high standards of customer service and guest satisfaction Handle guest complaints and feedback professionally, ensuring timely resolution Implement initiatives to enhance guest loyalty and repeat business Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures Monitor departmental expenses and implement strategies to maximise profitability Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate) Leadership & Development: Recruit, train, and mentor department heads and teams Conduct performance reviews and implement development plans Foster a positive work culture and ensure compliance with HR policies Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs Conduct regular audits and inspections to maintain quality and consistency Drive continuous improvement initiatives Strategic Planning: Contribute to long-term operational strategies aligned with business goals Identify opportunities for innovation and efficiency improvements Support sustainability and corporate social responsibility initiatives General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates THE FIRE YOU CARRY Passionate about hotel operations and delivering exceptional guest experiences Strong leadership and people management skills Excellent communication, coaching and problem-solving abilities Exceptional financial acumen and understanding of hotel revenue streams Knowledge of PMS, POS and operational software Ability to work under pressure and adapt to changing priorities Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment YOUR PROVEN TRACK Bachelor’s degree in hospitality management or related field (preferred) Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven track record in managing multi-department operations including F&B WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

This role is hybrid, based in Weybridge, UK. Journey with us! Combine your career goals and sense of adventure by joining our ambitious Procurement team. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. About Us Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Job Summary As the Senior Procurement Manager - Nautical within Marine Technical Procurement, you will play a pivotal role in collaborating with our technical, new-building, and operational teams to define and implement innovative, cost-effective solutions. Your expertise will be instrumental in sourcing and managing suppliers to ensure the Royal Caribbean fleet benefits from differentiated nautical systems that enhance vessel performance, safety, and passenger experience. Key Responsibilities: Develop and execute strategic sourcing plans for nautical categories Collaborate closely with technical and operational teams to understand project requirements and technical specifications Engage with suppliers to negotiate contracts, manage relationships, and ensure supply chain reliability Identify opportunities for cost savings, process improvements, and technological advancements Ensure compliance with safety, quality, and environmental standards across procurement activities Support new-building projects and ongoing maintenance with innovative procurement solutions including life cycle costing Collaborate with stakeholders to define SLA's and KPI's for suppliers Work Environment Up to 25% domestic and international travel as necessary What we'd love you to have: Extensive experience within nautical procurement Strong understanding of nautical systems, technologies, and industry standards Excellent negotiation, communication and stakeholder management skills Ability to work cross-functionally and manage multiple priorities in a dynamic environment Proven track record of delivering cost-competitive, differentiated solutions at scale Strong commercial mindset and a keen problem solver with a strong personal drive * Beneficial: BSc or MSc in Engineering, Business, Supply Chain Management, or similar We have high ambitions for this role and what it can deliver, so if you see yourself as a match, please apply now! We guarantee excitement, challenges, great colleagues, a unique global opportunity in a company enabling global trade. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon

This role is hybrid, based in Weybridge, UK - With up to 50% of time on the road, including overnight stays where necessary. Journey With Us! Combine your career goals and sense of adventure by joining our dynamic Field Sales team. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary The UK Field Sales Manager is a pivotal people-leadership role responsible for inspiring, coaching and empowering a high-performing team of Sales Development Managers. This position leads the strategic execution of field sales activity across the UK market - including retail, homeworker and consortia partners - ensuring exceptional brand representation, commercial excellence and meaningful trade engagement. The role is accountable for delivering a best-in-class field sales strategy that aligns with the wider Strategic Sales vision. This includes driving sales growth, strengthening trade relationships, and ensuring the consistent delivery of key performance metrics. As a highly visible leader spending around 50% of time with Sales Development Managers in-market, the ideal candidate will excel at stakeholder management, communication, and relationship building. They will bring deep expertise in territory sales management within a travel industry context, and a genuine passion for developing others, sharing best practice and elevating team capability. The role works hand-in-hand with Strategic Account Managers and Senior Manager, Strategic Sales to turn national account strategies into impactful in-market results. SAMs secure strategic agreements at HQ level, and the Field Sales Manager drives the activation of these plans through the SDM team - ensuring every initiative is executed with clarity, consistency and commercial impact. Together, both teams actively align priorities, share insights and close the loop on performance, creating a unified approach that strengthens partnerships and accelerates growth across the UK market. Essential Duties and Responsibilities The duties below are the main duties and responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Leadership & Sales Planning Lead, coach and motivate a team of Sales Development Managers through regular check-ins, on-the-road coaching, goal setting, and development conversations that drive accountability and high performance Collaborate closely with Strategic Account Managers to ensure seamless execution of aligned activity while sharing insights on what is (and isn't) working across the field Use insight-driven decision-making to guide SDMs in building efficient call plans that maximise opportunities with new-to-cruise agents, territory opportunity within a local geography and, maximise ROI across each territory Ensure all field sales administrative requirements, including coop commitments and sales call plans, are accurate, up to date and delivered to deadline Partner with EMEA stakeholders to provide the team with tools, training and resources that enable them to work more effectively and sell with confidence Champion full CRM App adoption across the team, modelling best practice and ensuring activity is accurately tracked and actioned Review and share weekly insights on retail performance trends, competitor observations and trade sentiment Customer Engagement & Relationship Building Act as a senior ambassador for Royal Caribbean, demonstrating outstanding product and sector knowledge and maintaining a highly visible presence across retail, homeworker and consortia partners Build and nurture relationships with senior decision-makers and influencers across strategic accounts to drive increased share of voice, advocacy and long-term partnership Develop meaningful understanding of the regional landscape - including account mix, barriers to growth and new opportunities - to ensure all activity is targeted and relevant Ensure SDMs set clear, SMART objectives for all field visits, maximising every customer interaction Own regional relationships with trade partner organisations (e.g., Regional Cruise Experts) to drive engagement, education and commercial performance Drive uptake and performance within Club Royal through targeted engagement and follow-up Work with the Training Manager EMEA to build account-specific training plans that support competency growth and engagement targets Collaborate with Strategic Account Managers on the planning and delivery of customer educational events, including seminar-at-sea, ship visits, launches, conferences and consumer shows, ensuring measurable commercial benefit Leverage social media to enhance visibility, engagement and brand advocacy across the trade community Commercial Strategy & Operational Execution Lead monthly and quarterly planning sessions with relevant stakeholders (Regional/Divisional Sales Managers, Business Owners, Franchise Leads) to align on activity, opportunities and joint initiatives Develop and deliver annual, quarterly and monthly sales plans that drive performance across all key metrics and strategic objectives Monitor weekly, monthly and quarterly results to identify opportunities and implement clear, actionable plans that improve performance Build effective coop marketing plans with regional accounts to ensure strong mutual ROI Track, analyse and report competitor activity, pricing movements and market trends relevant to assigned territories Ensure store visit reports are completed to a high standard, with clear follow-up actions logged and tracked using the CRM App Flawless Execution Maintain a balanced approach to the role, spending approximately 50% of time in-market with accounts and 50% focused on planning, review and strategic delivery Ensure all activity is executed in line with brand guidelines and fully tracked using the appropriate toolkits to ensure compliance and ROI measurement Partner with the trade marketing team to ensure Royal Caribbean is prominently and consistently represented across all field activity Develop and deliver engaging, insightful and inspiring training content that reinforces brand values and drives product knowledge Submit and maintain a rolling three-month training and engagement plan for approval Manage time and workload effectively, ensuring maximum value is delivered across account interactions while maintaining strong administrative discipline Knowledge and Skills Minimum 3 years' experience in a field sales role, ideally within the travel industry A genuine passion for developing others, sharing best practice and elevating team capability Proven track record of delivering measurable sales results Exceptional communication, presentation and influencing skills Strong knowledge of Royal Caribbean products and brand DNA Willingness to spend up to 50% of time on the road, including overnight stays where necessary * Clean, current driving licence We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.