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Job Description Job Title: Client Relationship Manager Reporting To: Group Sales Director Department: Professional & Managed Solutions Location: Penta Consulting Ltd, Epsom, Surrey (onsite 5 days a week) About Penta Consulting Ltd At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. Job Purpose We are seeking an experienced Client Relationship Manager with a strong background in sales and strategic client engagement within the technology services sector. The primary focus of this role is to build and nurture high-value relationships across a designated global client portfolio, driving sales growth and delivering an exceptional customer experience. The successful candidate will be responsible for developing and executing strategic plans to identify and pursue new business opportunities. This includes conducting high-impact client visits, initiating targeted outreach, identifying key decision-makers, overcoming objections, introducing new service offerings, delivering compelling sales presentations, and consistently exceeding sales targets. Duties & Responsibilities • Develop and present strategic account plans for major Enterprise Accounts., • Proactively generate, qualify, and close new business opportunities within a well-established customer base., • Manage the full sales cycle, from lead generation to deal closure, ensuring high-quality deliverables and pursuit strategy throughout., • Consistently meet and exceed monthly sales quotas and KPIs., • Collaborate with new business teams, Enterprise sales teams, and Delivery units to conduct presales feasibility assessments and craft proposals aligned with customer needs., • Maintain a deep understanding of customer business drivers and position Penta Consulting’s solutions to support their strategic goals., • Drive Account Directors to develop new propositions and expand service offerings., • Build and maintain strategic relationships across all decision-making levels within customer accounts., • Engage with channel partners to identify and develop new business opportunities., • Produce case studies and customer-focused PR activities to showcase Penta Consulting’s capabilities. Essential Qualifications & Key Competencies • Proven track record of achieving sales targets in a strategic, value-based selling environment, ideally within IT/Technology sectors (e.g., SaaS, Cloud, Managed Services, Hosting, Virtualisation)., • Strong B2B full life cycle sales experience with territory development skills., • Demonstrated ability to build rapport and sell solutions to C-Suite & Board-level stakeholders., • Skilled in developing and gaining sign-off on strategic account development plans., • Excellent communication and negotiation skills, written, verbal, and face-to-face., • Ability to manage multiple opportunities simultaneously, balancing short-term transactional goals with long-term strategic growth., • Experience responding to RFIs/RFQs and contributing to commercial contract negotiations., • Professional sales training and familiarity with structured sales processes., • Effective communicator with a collaborative mindset and ability to tailor solutions., • Strong influencing and leadership capabilities with a strategic business perspective., • Analytical thinker with dynamic business acumen and a focus on value-based selling., • Minimum of degree level education or equivalent. The Ideal Candidate • Industry Expertise: Demonstrated experience in sales and client engagement within the technology services sector., • Relationship Builder: Skilled at maintaining and strengthening relationships with senior stakeholders and project teams across Enterprise Accounts., • Strategic Growth Driver: Proven ability to uncover and develop new opportunities that expand Enterprise Accounts while nurturing long-standing partnerships., • Team Leadership: Leads by example, offering guidance, support, and development opportunities to team members., • People-Centric Approach: Creates a positive experience for everyone they interact with, ensuring individuals feel valued and appreciated., • Agile Learner: Quick to adapt to new systems and technologies, with a strong understanding of the evolving recruitment landscape across regions, countries, and technical markets.

Application process Following our preferred process is important. We want to hear from you if you are passionate about med coms and commercial medicine coms. If you wish to apply, please send your CV and a video that's under 2 mins telling us why you are ideal for our role and what experience you bring. Please don't apply if you have never worked in a medical/healthcare communications agency before as we do require this specialist expertise. If you have the right experience, be brave and shoot that video. We can't wait to meet you! Role Description This is a hybrid role for a Senior Account Manager. We are located in Battersea and you would be needed in the office Tuesdays/Wednesdays and Thursdays. The Senior Account Manager will be responsible for managing client accounts, ensuring client satisfaction and collaborating with internal teams. The role involves regular communication with clients, estimating, forecasting and project management. The candidate will also handle performance tracking, reporting and ensuring timely delivery of content. Qualifications • Solid experience in a specialist medcoms or healthcare communication agency, • Client management and account management skills, • Project management and organizational skills, • Excellent communication and interpersonal skills, • Ability to work independently and as part of a team

INTERIM Senior National Account Manager - health and wellness 12-months Fixed Term Contract (mat leave) Location: London HQ, office based 2 days pw To £80,000 + exec benefits We are looking for sales experience in OTC health, wellness and lifestyle, an experienced and knowledgeable Account Manager, who is practiced at working with the top high street retailers - Boots, Holland & Barrett and Superdrug. A sales ‘power house’ resource needs to add individual expertise to cover for a maternity leave situation. That will be you! Consider the remit: three major health and beauty retailers all looking for growth opportunities and iconic innovation in a fast and furious category of wellness, vitamins minerals and supplements. Throw in the focus of this role to lead a high street commercial agenda with courage and skill, and you have the perfect role for someone who loves the idea of showing off their capability with confidence. Our client is a privately owned global personal wellness business. Growing and profitable, turnover today around £75m with a bold intention to double revenues in the next five years by fully exploiting the world of possibilities for a collection of well-known household name ‘good for me’ brands, manufactured here and abroad. Critical to your success will be the skill to understand how the likes of Holland & Barrett, Boots and Superdrug operate on matters that are typical of health and wellness products, generating collaborative programmes with a carefully planned pricing and activation strategy. You’ll need to appreciate the consumer choice and behaviours, preferably learned from VMS, Wellness and OTC backgrounds. Your prior experience in recognised branded premium OTC will be ideal. But like any FTC role the pace is ferocious, and the priority is to make things happen.

( Senior) Account Manager - Automotive Consumer Who we are We're Performance Communications — proudly employee-owned, one of The Sunday Times Best Places to Work and the UK’s leading specialist agency in Automotive, Technology & Sports Brand Comms. We’re 60 strong, creatively driven, and fuelled by a passion for storytelling that actually moves the needle for our clients. Whether it’s dreaming up big campaign ideas, unlocking media opportunities, building influencer buzz, or crafting stories that stand out on social — no two days here are ever the same. We’re based in Kingston upon Thames and work hybrid: three days in-office, two from home, with occasional travel across the UK and abroad possible. The role Working on pan-European and global automotive consumer accounts, we are looking for a self-starter with an interest in cars. You should be a great writer for both traditional and social channels taking dull data and painting pictures with it. You’ve excellent client relations and can translate those conversations into projects that deliver great results. Suitable for someone seeking a new challenge within the automotive sector or looking to take the next step on the career ladder, the role requires an ability to drive the day-to-day management of client activity and plans, helping to ensure KPIs are achieved with the support of the Account Director. The successful candidate should be meticulous in adhering to processes to ensure the smooth running of the accounts, while providing reliable budgets and contributing creatively across brands. As well as showing leadership qualities and an ability to effectively manage junior staff, it is important that the individual can comprehend the often-complex nature of our clients’ businesses. We are looking for an enthusiastic account lead and content producer with a keen eye for a mainstream news story who can also turn ideas into effective campaigns. The Agency has a reputation for nurturing and developing talent and prides itself on being at the forefront of modern PR and communications. The role is pivotal within the Automotive teams at Performance. Not only will the person become a key contact for an exciting group of clients, they will also help ensure that all accounts are managed in an efficient manner. Reporting line & team The S/AM role reports to the Account Director and will help manage the day-to-day smooth running of a pan-European and global automotive consumer accounts, as well as supporting the wider team on creative comms and strategic planning. Experience required • A proactive, self-starter individual who has an interest in cars and the automotive world, • Must be a competent writer who is able to create focussed copy tailored to specific audiences or platforms e.g. news releases, website copy, LinkedIn or other social channels, • Has previous experience working on pan-European or global accounts, • An ability to manage and nurture junior staff, • Experience delivering campaigns and projects, • Agency experience, • Can demonstrate an ability to translate information (words and data) into engaging copy, • Experienced at effectively working with and managing client teams and the project delivery, • Ideally has experience within the automotive industry and industry media contacts, • Time management – the ability to logically plan, develop and execute plans, using the strengths of a team to ensure optimal delivery, • Excellent media relations skills, • Understanding of key social channels (Instagram, Facebook, X, LinkedIn, YouTube etc), • Experience in technology, luxury goods and services would be useful, but the ability to identify and create compelling storytelling and content ideas that drive coverage and reach is more important, • A team player with the gravitas to deal with senior stakeholders Key accountabilities • To work within the Hub on a pan-European and global automotive consumer accounts, • Responsible for co-ordination of centrally-created assets for media and social channels – written, photography, graphic and video, • Working in the UK, but travel to Europe to attend media events, create content and meet with client teams, • Manage junior staff to ensure the maintenance of reporting and status updates for several accounts across the team; this may include status and coverage reports, digital project management tools, rolling release schedules, future features lists and deadlines, and media distribution lists, • Client management: develop excellent client relationships and be the main ‘go-to’ person for the client(s), • Dissect and understand the operations and business goals of all clients to ensure the creation of effective stories and campaigns, • While the role majors on client management, content creation and creative ideas, much of the team’s work demands a nose for media opportunities and a proactive approach to media relations, • Establish strong relationships with all client teams as well as key personnel elsewhere in the businesses. Ensuring direct access to key people who can provide data, information, opinion etc for relevant content is important, • Work with the AD and wider team to ensure quality control is adhered to where any content and written copy is concerned, • Plan, organise and prioritise workloads, including helping the AD with resource planning, and flagging any issues to senior staff members, • Research to provide market insights / gather information to support the creation of all forms of content, • Both draft and help oversee team production of copy, news releases / press kits, campaign and media materials; and drive the development of creative content or ideas, • Lead and help devise media distribution plans – a sound understanding and logical approach is key, • Will need to support the AD in thinking strategically about clients and the year ahead rather than just the day-to-day Behavioural competencies • A strong communicator who can upwards manage as well as prioritise their own work and the team supporting them, • A logical and clear thinker with a strong attention to detail and deadlines, • A self-starter who conducts themselves in a professional manner and is a good verbal communicator, • An ability to juggle conflicting priorities and work in a fluid and fast-paced environment, • Get the basics right – be passionate about good, simple and effective PR/comms with a strong eye for an editorial angle, • A desire to challenge and be challenged, • An appetite for progression and able to utilise constructive feedback from senior members of the team, • Quick learner, adaptable and pragmatic thinker, while being tenacious, results driven and resilient, • Highly motivated and committed with great attention to detail, • A team player with the gravitas to sometimes deal with senior stakeholders Why work with us As an employee owned business you become part of a bold, creative agency where your voice matters, your growth is nurtured, and your wellbeing is genuinely supported. Perks & Benefits Including... • Employee owned bonus schemes, • Private healthcare, • 28 days holiday, • Hybrid and flexible working, • £250 wellbeing allowance, • 4:30pm Friday finishes, • Personal and team social budgets, • Recognition awards, • Breakfast on office days, • Company-wide social events (legendary summer and Christmas parties), • Cycle to Work scheme, • Dog-friendly office, • Ongoing training & development

Amazon Marketplace Manager Location: Shrewsbury | Hybrid Role Join a growing digital commerce team that helps established retail brands accelerate their marketplace performance and reach new audiences online. This business has quickly built a reputation for transforming how household names trade on Amazon and beyondcombining strategy, creativity, and data to deliver tangible results. Theyre now looking for an Amazon Marketplace Manager to take the lead on a portfolio of brand accounts and drive day-to-day commercial performance. The Opportunity Youll be the strategic and operational lead for several key brands, managing their presence across Amazon to deliver measurable growth. This means owning everything from product visibility and campaign optimisation to performance analysis and client communication. Its a role for someone who enjoys autonomy, wants to work closely with brands that are scaling fast, and is confident using data to shape decisions and guide strategy. What Youll Be Doing Account Ownership: Manage all aspects of Amazon performance for assigned brands, from listings and pricing to category positioning and conversion rates. Growth Planning: Develop and execute marketplace strategies that align with each clients wider eCommerce goals. Content Direction: Oversee creative improvements to listings, A+ content, and imagery to boost engagement and brand consistency. Inventory & Fulfilment: Coordinate with internal teams and clients to ensure FBA/SFP availability and supply chain alignment. Performance Analysis: Monitor metrics, produce insight-led reports, and recommend actions to continually improve results. Expansion Support: Advise clients on international marketplace opportunities, competitor movements, and long-term growth planning. Who You Are Have at least 2 years hands-on experience managing Amazon accounts (Seller Central essential; Vendor Central beneficial). Understand how marketplaces fit within a wider D2C or omnichannel strategy. Are commercially focused, analytical, and confident turning numbers into actionable plans. Enjoy building strong client relationships and presenting ideas clearly. Have excellent attention to detail and organisational skills. Ideally familiar with tools such as Helium10, Linnworks, or similar analytics and listing software. What Youll Get A role where you can directly influence the growth of major retail brands. A flexible working setup hybrid or remote options available. Structured career progression and access to professional development resources. Competitive base salary plus bonus scheme linked to performance. 28 days annual leave, plus public holidays. Supportive, collaborative culture with regular knowledge sharing across the team. TPBN1_UKTJ