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  • Guest experience manager
    Guest experience manager
    hace 7 días
    £14 por hora
    Jornada parcial
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal. They should leave having had an experience they want to talk about and return to again and again. We are seeking an experienced and passionate Guest Experience Manager to lead our Front of House operation and champion exceptional hospitality standards throughout the restaurant. This is a hands-on leadership role for someone who understands that guest experience goes beyond service and is about creating memorable moments, anticipating needs and building genuine relationships with guests. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required, • Weekend working is essential, • The successful candidate will be expected to work most weekends due to the nature of the business, • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance Essential Experience Applicants must have: • Previous experience within hospitality management, • Strong guest experience or customer experience background, • Experience leading and developing Front of House teams, • Experience dealing with guest complaints and service recovery, • Excellent communication and interpersonal skills, • A strong understanding of premium hospitality standards, • Confidence working in a fast paced restaurant environment Hospitality Experience Required We are looking for someone who truly understands hospitality. This means: • Greeting every guest warmly and creating a welcoming atmosphere, • Anticipating guest needs before they ask, • Understanding special occasions and making them memorable, • Building rapport with returning guests, • Creating a seamless dining journey from arrival to departure, • Leading by example and inspiring the team to deliver exceptional service every day Key Responsibilities Guest Experience • Lead the guest journey and ensure every guest receives outstanding service, • Handle guest concerns professionally and effectively, • Monitor guest feedback, reviews and implement improvements, • Create memorable experiences that encourage repeat visits, • Drive service standards across the restaurant Team Leadership • Lead, coach and motivate the Front of House team, • Conduct training and regular performance conversations, • Manage staff attendance, punctuality and standards, • Ensure company policies and procedures are followed, • Foster a positive and professional team culture Operational Responsibilities • Oversee daily Front of House operations, • Manage reservations and table management systems, • Work closely with kitchen and bar teams to ensure smooth service, • Ensure restaurant presentation standards are maintained at all times, • Support rota planning and labour management where required What Success Looks Like Success in this role means: • Guests consistently receive exceptional service, • Positive online reviews and guest feedback increase, • Strong staff morale and low turnover, • Smooth and efficient service periods, • High standards are maintained every day, • Guests leave saying, "That was an experience, not just a meal." Why Join Us Hot N Juicy Shrimp LDN is entering an exciting new chapter, focusing on elevated, adult-centred dining experiences, memorable hospitality and continued growth. This is an opportunity to help shape the future of our guest experience and become a key part of our leadership team. If you are passionate about hospitality and believe every guest deserves an unforgettable experience, we would love to hear from you.

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  • General Manager
    General Manager
    hace 10 días
    £40000–£45000 anual
    Jornada completa
    Croydon

    We are seeking an experienced and motivated General Manager to lead the day-to-day operations of our busy pub. This pivotal role requires a hands-on leader with a passion for hospitality, a strong commercial mindset, and a proven track record of creating outstanding customer experiences. You will be responsible for delivering exceptional service, driving sales, managing a high-performing team, and ensuring the venue operates efficiently, safely, and profitably, while inspiring teams to achieve operational excellence and business growth. Key Responsibilities • Oversee comprehensive pub operations, including bar, food service, events, and customer service., • Lead, motivate, and develop a high-performing team, including managers, supervisors, and front-line staff., • Manage recruitment, training, scheduling, and performance of all employees., • Uphold exceptional standards of service, cleanliness, and venue presentation., • Monitor and manage financial performance, including sales, labour costs, stock control, and profitability., • Develop and implement strategies to achieve revenue and profit targets., • Ensure strict compliance with licensing laws, health & safety regulations, and company policies., • Professionally manage customer feedback and resolve issues effectively., • Plan and execute promotions and marketing initiatives to drive footfall and revenue., • Cultivate strong relationships with suppliers and the local community. Requirements • Proven experience as a General Manager, Pub Manager, or senior Hospitality Manager., • Demonstrated strong leadership and people management capabilities., • Exceptional communication and customer service skills., • Robust financial and commercial acumen., • Experience in managing stock, budgets, and labour costs effectively., • Thorough knowledge of licensing regulations and health & safety standards., • Ability to thrive and make effective decisions in a fast-paced environment., • Personal Licence Holder (desirable, but not essential). What We Offer • Competitive salary and bonus scheme., • Opportunities for career development and progression., • Staff discounts and employee benefits., • Supportive and dynamic working environment., • Ongoing training and professional development.

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  • Business Development Associate
    Business Development Associate
    hace 20 días
    Jornada completa
    London

    Business Development Associate Location: London (Fully Onsite) Department: Commercial / Sales Reports to: Commercial Team Lead Join Conosco and Help Businesses Transform Through Technology At Conosco, we help ambitious organisations unlock the full potential of technology through managed IT services, cloud solutions, cybersecurity, business continuity, and digital transformation expertise. We are looking for a driven, ambitious, and commercially minded Business Development Associate to join our growing Commercial Team. This is an exciting opportunity for someone who thrives on building relationships, opening doors, creating opportunities, and making a direct impact on business growth. This is not a traditional sales development role. You'll be trusted to engage decision-makers, run discovery conversations, develop opportunities, and progress deals through the sales cycle. Working alongside experienced sales and technical specialists, you'll play a key role in helping organisations solve real business challenges through technology. If you're motivated by targets, enjoy speaking with senior business leaders, and want a clear pathway into a Business Development Manager role, we'd love to hear from you. What You'll Be Doing: Generate New Business Opportunities • Identify and engage organisations that fit Conosco's ideal customer profile, • Build and maintain a healthy pipeline of SMB and mid-market prospects, • Research target organisations and key decision-makers, • Create and execute strategic outreach campaigns Drive Outbound Sales Activity You'll be responsible for creating new opportunities through: • Cold calling, • Email outreach, • LinkedIn networking and social selling, • Event follow-up and networking activities, • Marketing campaign engagement Your objective will be to secure meetings with senior stakeholders, including: • Managing Directors, • CEOs, • Finance Directors, • IT Managers, • Heads of Technology, • Operations Leaders Conduct Discovery & Qualification Meetings You'll lead meaningful conversations to understand: • Current IT environments and support models, • Cybersecurity risks and challenges, • Cloud adoption and transformation plans, • Business growth objectives, • Operational pain points and inefficiencies You'll qualify opportunities and determine how Conosco's services can deliver measurable value. Position Technology Solutions Develop expertise across our core service portfolio, including: • Fully Managed IT Support, • Co-Managed IT Services, • Cybersecurity Solutions, • Microsoft 365 & Azure Cloud Services, • Backup & Disaster Recovery, • Business Continuity Solutions, • Mobile Communications You'll confidently communicate the commercial and operational benefits of our solutions to prospective clients. Support Proposal Development & Sales Progression • Work alongside technical specialists to develop tailored solutions, • Assist in preparing commercial proposals and recommendations, • Present solutions to prospective customers, • Progress opportunities through the sales cycle, • Manage smaller opportunities through to close Collaborate Across the Business You'll work closely with: • Marketing Teams, • Technical Consultants, • Pre-Sales Specialists, • Service Delivery Teams, • Senior Sales Leadership Ensuring prospects experience a seamless journey from initial engagement through to onboarding. Manage Your Pipeline • Maintain accurate CRM records, • Track sales activity and performance metrics, • Report on pipeline development and opportunities, • Forecast potential revenue generation, • Consistently work towards and exceed sales targets What We're Looking For Essential Experience • Experience in sales, business development, lead generation, or account management, • Proven ability to generate and develop new business opportunities, • Experience conducting outbound prospecting activities, • Strong communication and presentation skills, • Confidence engaging senior decision-makers, • Excellent relationship-building abilities, • Strong organisational and pipeline management skills, • CRM experience and sales process discipline Personal Attributes We're looking for someone who is: ✔ Ambitious and career-focused ✔ Confident and resilient ✔ Highly motivated by success and achievement ✔ Naturally curious and consultative ✔ Commercially aware and business-minded ✔ Energetic and proactive ✔ Competitive and target-driven ✔ Passionate about building relationships Most importantly, you'll be someone who enjoys creating opportunities and helping clients solve business challenges through technology. Why Join Conosco? Career Progression That Rewards Performance This role offers a genuine pathway into a Business Development Manager position. From day one, you'll be trusted to: • Own your pipeline, • Develop opportunities independently, • Engage senior stakeholders, • Contribute directly to revenue growth As your success grows, you'll progress into larger opportunities, increased deal ownership, and greater strategic responsibility. High performers can expect accelerated career progression into senior commercial roles, with opportunities to influence go-to-market strategy, lead key client engagements, and mentor future team members. What Success Looks Like In your first 12 months, you'll be: • Building a strong pipeline of qualified opportunities, • Creating meaningful relationships with decision-makers, • Consistently exceeding activity and opportunity targets, • Contributing directly to new business revenue, • Becoming a trusted advisor to prospective clients, • Positioning yourself for promotion into a Business Development Manager role Ready to Build Your Sales Career? If you're a motivated sales professional looking for an opportunity where your effort directly impacts your success, and you want to develop your career within a growing technology business, we'd love to hear from you. Apply today and become part of a team that's helping businesses achieve more through technology

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  • FIELD SALES & LEAD GENERATION REPRESENTATIVE
    FIELD SALES & LEAD GENERATION REPRESENTATIVE
    hace 1 mes
    £13–£18 por hora
    Jornada parcial
    Nine Elms, Wandsworth

    CC Commercial Cleaners is looking for a motivated Field Sales & Lead Generation Representative to help identify and generate new commercial cleaning opportunities across London. This is an ideal role for someone confident, proactive, and comfortable speaking with businesses face-to-face. Your role will involve visiting commercial areas, identifying potential cleaning opportunities, and helping build relationships with businesses including: • Offices, • Restaurants & cafés, • Pilates & wellness studios, • Retail stores, • Clinics & healthcare premises, • Newly refurbished commercial units Responsibilities: • Visiting commercial areas across London, • Identifying businesses requiring cleaning services, • Speaking with business owners/managers, • Collecting site information and lead details, • Sending photos/videos of potential opportunities, • Booking appointments/site visits where possible, • Supporting business growth and outreach efforts Requirements: • Confident communication skills, • Presentable and professional appearance, • Self-motivated and reliable, • Comfortable walking/travelling across London, • Previous sales or customer-facing experience preferred but not essential What We Offer: • Flexible working structure, • Performance-based incentives, • Opportunity to grow with a developing commercial cleaning company, • Supportive and ambitious environment Location: London (field-based) To apply, please send a short introduction with your experience and availability.

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  • Marketing Manager
    Marketing Manager
    hace 2 meses
    £51000 anual
    Jornada completa
    London

    Job Title: Marketing Manager Company: WELLIAM TRADE LTD Location: Fabric Floor, 8th Floor, International House, Canterbury Crescent, London, England, SW9 7QE Salary: £51,000 per annum (depending on experience) Job Type: Full-time, Permanent About Us WELLIAM TRADE LTD is a UK-based company specialising in the agency and distribution of textiles, clothing, footwear, leather goods, and related fashion products. We work closely with international suppliers and UK-based clients, supporting product positioning, market expansion, and commercial growth within the fashion and retail sectors. The Role We are seeking a dynamic and commercially driven Marketing Manager to lead our marketing strategy and enhance brand presence across the UK and international markets. This role is ideal for a candidate with strong experience in fashion, textile, or retail-related industries. Key Responsibilities • Develop and implement comprehensive marketing strategies aligned with company objectives, • Manage and optimise digital marketing campaigns across multiple channels (social media, SEO, paid ads, etc.), • Conduct market research to identify trends, customer needs, and competitive positioning, • Collaborate with suppliers and partners to promote products effectively in the UK market, • Oversee branding, promotional materials, and product positioning strategies, • Manage marketing budgets and track campaign performance, • Build and maintain relationships with key stakeholders, including clients and distributors, • Support business development initiatives through targeted marketing efforts, • Requirements, • Bachelor’s degree or above in Marketing, Business, or a related field, • Minimum 2 years’ experience in marketing, preferably within fashion, textiles, or retail sectors, • Strong understanding of UK and international market trends, • Experience in digital marketing tools and analytics platforms, • Excellent communication and organisational skills, • Ability to work independently and manage multiple projects, • Fluent English required; additional languages (e.g. Mandarin) are a plus, • What We Offer, • Competitive salary package, • Opportunity to work in an international trading environment, • Career progression within a growing company, • Exposure to global fashion and retail markets, • How to Apply, • Please submit your CV and a brief cover letter outlining your suitability for the role.

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  • Restaurant Manager
    Restaurant Manager
    hace 2 meses
    £30000–£38000 anual
    Jornada completa
    Thornton Heath

    JOB TITLE: Bar /Restaurant Manager – Mzuri Lounge (Afro-Caribbean Venue) LOCATION: London (On-site) SALARY: £30,000 – £38,000 + Performance Bonus JOB TYPE: Full-time, Permanent About Mzuri Mzuri Lounge is a premium Afro-Caribbean hospitality venue focused on delivering high-quality food, exceptional drinks, and a vibrant customer experience. We are building a strong team and are looking for a hands-on Bar Manager to lead and take ownership of our bar operations. The Role As Manager, you will be responsible for the day-to-day running of the bar, ensuring excellent service, strong team leadership, and tight control of stock and costs. This is a key role with real responsibility and the opportunity to grow with the business. Key Responsibilities Oversee daily bar operations from opening to closing Lead, train, and manage bar staff Create staff rotas aligned to business demand Maintain high standards of drink quality and service Manage stock, ordering, and supplier relationships Control wastage and maintain strong gross profit margins Deliver an excellent customer experience Support events, DJs, and busy service periods Ensure compliance with licensing and health & safety regulations Requirements Proven experience as a Bar Manager or Assistant Manager ready to step up Experience in a busy bar, lounge, or nightlife environment Strong leadership and team management skills Good understanding of stock control and cost management Ability to work under pressure in a fast-paced setting Professional, reliable, and well-presented Personal Licence (Preferred) Holding a valid Personal Licence is preferred Candidates without one must be willing to obtain it Salary & Benefits £30,000 – £38,000 depending on experience Performance-based monthly bonus (linked to revenue and cost control) Opportunity to grow with the business Working Hours Day, evening, and weekend shifts required Monday off (fixed day off) Friday and Saturday availability is essential Flexibility based on business needs Trial Shift Requirement Shortlisted candidates will be required to complete a paid trial shift prior to any offer being made. This will allow both the candidate and Mzuri to assess suitability for the role in a real working environment. How to Apply Please apply with your CV and a short note including: Your relevant experience Your availability Whether you hold a Personal Licence Screening Questions Do you hold a valid Personal Licence? (Yes / No / Willing to obtain) How many years of bar management experience do you have? Have you worked in a high-volume bar or nightlife venue?

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