Business relationship manager jobs in KetteringCreate job alerts

Home Based with occasional travel to Ops meetings / Care homes / London office Salary £34,500 plus Car Allowance or Company Car. ABOUT THE ROLE As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. You'll ensure that Barchester recognises and acts upon complaints raised and ensure lessons are learnt through thorough investigations. This high-profile role will see you investigating, resolving and responding to complaints that have been unresolved at a local level. Your role will also ensure that highest-standard written responses are sent, which are fair, accurate, thorough and attempt to facilitate suitable resolution within the response timeframe. The role of a Customer Care Manager at Barchester is varied and duties include: Objectively carrying out robust investigations into allegations of non-compliance of care delivery and provision. Reviewing complaints correspondence and working closely with colleagues and support teams to ensure completion within policy timeframe. Liaising with managers to support the satisfactory investigation and resolution of complaints at local level. Providing investigative support and advice, with recommendations post investigation. Reviewing written responses from staff and providing feedback to ensure learning and development. Ensuring strategies and processes are in place to meet business and operational needs. Providing effective root cause analysis when the process has broken down. Driving any culture and performance changes to deliver strategic complaints process goals. Providing a monthly KPI report and informing the Customer Contact Manager of all complaints. Identifying when to escalate concerns of a serious nature; referrals to a professional governing body, any immediate risk to resident or public safety, or negative press enquiry. Proactively developing relationships with key members of the Operations teams to enhance knowledge and skills for effective practice. Providing robust analysis of complaints, concerns, comments card and surveys. Working within the Governance framework and with Loss Adjusters to review Stage 3 complaints. ABOUT YOU To join us as a Customer Care Manager, you should have experience of complaints handling along with strong database management and Excel abilities. You should also have knowledge of the Local Government Ombudsman and Data Protection Act. Excellent communication and relationship-building skills are a must and you'll be highly organised with excellent attention to detail and the ability to analyse and solve problems, meet targets and present data. You'll also need to bring a good understanding of customer experience, and you'll be happy to use your initiative, prioritise workloads and work under pressure. Quality and customer-focused, your empathetic nature means you'll apply tact and diplomacy in every situation. REWARDS PACKAGE As well as a competitive salary, we can offer you impressive benefits which would include: a bonus, a company car, contribution pension scheme, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you'd like to use your management experience and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be. 7766

We are now looking for a Strategic Relationship Manager (SRM) to work within the Business Development Team owning and developing key lender relationships while identifying and converting new strategic opportunities, this role will specialise in Building Society Relationships. As a Strategic Relation

A leading surveying firm in Kettering is seeking an experienced Strategic Relationship Manager to own and develop key lender relationships while identifying new strategic opportunities. Proven experience in strategic relationship management and business development is essential, along with strong ne

We are now looking for a Strategic Relationship Manager (SRM) to work within the Business Development Team owning and developing key lender relationships while identifying and converting new strategic opportunities, this role will specialise in Building Society Relationships. As a Strategic Relation

Business Development & Relationship Manager - Newcastle. Manpower are exclusively working with a prestigious client in Newcastle who are looking for a Business Development & Relationship Manager to engage on a project until July and potentially longer. If you are a driven professional with a passion

BTG is seeking an ambitious Relationship Manager for their Asset Finance division in Greater London. This role involves driving new business, developing long-term client relationships, and managing finance transactions end-to-end.

Building effective working relationships across digital teams, suppliers and senior stakeholders.

Functions as a trusted advisor regarding relevant markets, business strategies and operating and/or risk and control environments to advise the business on solutions relating to own area of expertise. The role of Relationship Director Asset Finance supports the Bank’s strategic direction through t

We are seeking a dynamic and results-oriented Business Banking Relationship Manager to manage and grow relationships with small to mid-sized business clients. About the job Business Banking Relationship Manager. Develop and manage a portfolio of business clients, focusing on relationship building an

Develop a deep understanding of the IT systems that are critical to business operations, providing input that aligns services to business requirements, representing those business requirements into the SIAM to support the business receiving the highest level of service. We are seeking a talented and

A financial services company based in Greater London is seeking a Business Banking Relationship Manager. In this role, you will manage client relationships, deliver tailored banking solutions, and ensure compliance with risk standards. This position offers an opportunity to develop business strategi

As a Business Relationship Manager, you will act as the single point of contact between IT Operations, Product Support, Project Teams, and our Op Cos. A natural relationship builder who thrives on connecting IT with business teams. You will champion the voice of the customer, ensuring that feedback,

Business Relationship Manager, IT Business Partner, or similar. IT Business Relationship Manager. As a Business Relationship Manager, you will:.

Business Relationship Manager (Deployment / Business Change) – NHS Digital Programme. As a Business Relationship Manager with a focus on deployment and business change, you will play a critical role in ensuring the successful rollout and adoption of digital services across the programme. Business

Manpower UK Ltd is seeking a Business Development & Relationship Manager in Newcastle. The role involves identifying new business opportunities, building lasting client relationships, and implementing strategic sales plans.

Join us as a Business Relationship Manager where you will be at the forefront of driving growth for the business. To be successful as a Business Relationship Manager, you should have experience with:. Collaborate with other areas of work, for business aligned support areas to keep up to speed with b

Relationship Manager, SME Business Banking - Retail and Leisure. Relationship Manager, SME Business Banking – Retail and Leisure. Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.

Senior Relationship Manager, Corporate and Business Banking Offshore. Enhance profitability by identifying and sourcing new business opportunities, leveraging new and existing relationships for proactive cross-selling of bank’s products and services, while ensuring that all new business meets the

You will operate at the intersection of luxury hospitality, relationship management, and brand guardianship—engaging a high-net-worth clientele through a considered, highly personalised approach. You will be an accomplished sales manager or sales professional with experience operating in a luxury

Please note that this post is temporary, subject to business needs and funding for 12 Months or until the requirement for the post ceases, whichever date is the earlier. We are seeking an ambitious Project Manager to join our Programme Management Unit. You will be self-motivated with the ability to

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. Support the IT Director in prioritising initiatives based on demand and business needs. You're an organised, knowledgeable, and driven IT Project Manager with a passion for

Senior Project Manager / Operations Manager. Junior Project Manager – Groundwater & Dewatering. We are seeking a Junior Project Manager to support the delivery of groundwater control and construction dewatering projects across Suffolk and the wider region.

As a reactive Manager, you will report directly to the Senior Building Manager and take full responsibility for the leadership and successful delivery of multiple reactive and small works projects. We are recruiting for a Reactive & Small works Project Manager to join our client. Supporting cont

Winning new business across end users, integrators and distribution. Growing existing accounts and developing long-term relationships. Growing existing accounts and developing long-term relationships.

This role involves visiting client sites, building relationships, and identifying new business opportunities while working closely with internal teams. Support technical sales of fuel tanks and pipework solutions * Visit customer sites and assess requirements * Build strong relationships and identif

The Person: *Area Sales Manager or Business Development Manager or Sales Engineer or Sales Executive or similar backgrounds considered *Prior experience in a sales position *Knowledge of or industry experience in racking systems or logistics systems, machinery manufacturing or Material Handling Equ

Digital Project Manager – £38kLytham St Annes - Hybrid - 12 month FTC. This advanced team based in Lytham St Annes are looking to add a Project Manager to their Digital and Brand team. You will be joining a team working the delivery of all development projects and reporting into the Product Manag

We are recruiting for multiple experienced Project Managers, to support a major transformation portfolio within a high-profile government organisation.

Project Manager - Regulated Operations & Transformation. An opportunity has arisen for an experienced Senior Project Manager to support the delivery of two high-impact programmes within a regulated environment. Oversee relocation of critical operational functions while ensuring business continui

Engineering Project Manager (Pharmaceutical). We're working with a well-established and growing healthcare organisation to recruit a Project Manager to support the delivery of a complex engineering and facility expansion project. As Engineering Project Manager, you'll play a key role in delivering i

Fire & Security Project Manager – Leicester / East Midlands. Pertemps is currently working with a well-established Fire & Security contractor who is looking to appoint a Fire & Security Project Manager to join their growing team. This is a key role within the business, overseeing the d

Provide regular updates on project progress, budget status, and potential technical challenges to the Senior Project Manager. Proven experience as an Electrical Project Manager, preferably within the industrial, infrastructure, or large-scale MEP sectors.

Build trusted relationships that support repeat business and referrals. Work closely with Site Managers and subcontractors to support delivery. Represent the business professionally throughout the project lifecycle.

You will be responsible for overseeing project delivery, maintaining technical quality, managing client relationships, and supporting the development of junior engineers and geologists. We are looking for an experienced and motivated Geotechnical Project Manager to join a growing engineering consult

Reporting directly to the General Manager, this is a full-time leadership role where you'll lead sales initiatives, support the wider team, and ensure every member's journey is seamless from the first visit onwards. You'll be the ambassador for sales excellence in your club, leading by example, impl

Membership Sales & Retention Manager – Dubai / UAE.

Shape high-value commercial contracts and IP strategy for a national public body.Senior high-impact role blending legal expertise, public governance and delivery.The College of Policing is the professional body for policing in England and Wales, responsible for setting professional standards and sup

TECHNICAL SALES MANAGER – MIDLANDS. The business is a European market leader in high-precision tool holders for the metalworking industry and a global leader in tool shrinking, balancing, and presetting technologies.

Working alongside our client, a leading and established injection mould machine tool supplier, we are looking for an experienced Technical Sales Manager to join their tea.

An exciting opportunity has arisen for someone who is enthusiastic, goal driven, who thrives on achievements and is passionate to become part of our Plastic Centres Team as an Area Sales Manager.

MTrec Technical are proudly representing our prestigious manufacturing client by recruiting a permanent Technical Sales Manager. This role is well suited to an experienced Sales Manager from an Engineering/Technical background. As Technical Sales Manager, you will be responsible for supporting new a

Strong experience producing PIDs, business cases and highlight reports. Senior Project Manager (Children’s Social Care). Senior Project Manager to join an embedded transformation team responsible for the implementation of transformation programmes and projects in Nottingham’s Children’s Social

Within our Design and Transformation Service, we have several vacancies for Project Managers, that will work as part of our Delivery team to support the Devolution & Local Government Reorganisation programme - the largest change to the local government landscape in 50 years. You will work with P

Project Manager – Wilder Hickling. The post offers an excellent opportunity for a project manager with a proven track record of successfully delivering large scale, multidisciplinary strategic projects in cooperation with colleagues, partners and the local community. If you are an experience

Other organisations may call this role Project Manager, Programme Manager, Service Manager, or Charity Project Manager. They are now looking for a Project Manager to join them on a full-time, permanent basis, working 37 hours per week. As a Project Manager, you will support the delivery and developm

We are seeking an experienced and strategic Principal Project Manager to lead delivery of the Milsom Quarter Public Realm strand of the Fashion Museum Bath programme during a maternity leave period. Keeping access for buses and blue badge holders, with better disabled parking and business loading ar