Practice Manager
5 days ago
Glasgow
Location: Remote (UK-based) with occasional travel Reports to: UK Commercial Director Regulated by: Care Quality Commission (CQC) Salary: £60-70k base dependant on experience + £10k bonus We’re hiring a Practice Manager / Registered Manager to lead operations for a fast-growing, specialist telehealth clinic in the medical cannabis space. This is a pivotal role sitting at the intersection of operations, compliance, and patient experience - ensuring safe, compliant prescribing of Schedule 2 controlled drugs while delivering a seamless, high-quality patient journey. The opportunity You’ll take ownership of the clinic’s non-clinical operations end-to-end, acting as the CQC Registered Manager and ensuring the service is safe, scalable, and audit-ready. Working closely with clinical, commercial, and pharmacy partners, you’ll play a key role in shaping how care is delivered in a highly regulated, evolving sector. What you’ll be responsible for • Act as CQC Registered Manager, ensuring compliance across all regulatory standards, • Oversee day-to-day operations (patient services, bookings, scheduling, workflows), • Lead and develop a high-performing patient support team, • Design and optimise the end-to-end patient journey (enquiry > consultation > prescription > repeat), • Own non-clinical governance, risk, safeguarding, and audit readiness, • Coordinate across clinicians, MDT processes, and pharmacy partners to ensure smooth delivery, • Monitor and improve operational performance (conversion rates, turnaround times, CSAT/NPS, repeat prescriptions), • Identify opportunities for process improvement, automation, and scalability across systems and workflows What success looks like (6–12 months) • A fully compliant, inspection-ready prescribing pathway, • Reduced time from consultation to prescription, • Improved conversion, retention, and patient satisfaction, • A confident, well-trained patient services team, • Strong, reliable pharmacy and supply chain relationships What you’ll bring • Experience as a CQC Registered Manager (or eligibility to register), • Strong understanding of UK healthcare regulation and controlled drug governance, • Experience leading patient services or operational teams within healthcare, • Background in telehealth, digital health, or private healthcare environments, • Proven ability to manage and optimise complex, multi-step patient pathways, • A data-led mindset with a focus on performance, efficiency, and continuous improvement Nice to have • Experience in medical cannabis or other controlled drug settings (e.g. pain, psychiatry, addiction), • Familiarity with MDT models, prescribing workflows, and pharmacy coordination, • Experience supporting or scaling a high-growth, regulated healthcare business If you're ready to make a real impact, we'd love to hear from you!