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Role: Customer Service Specialist \n Reports into: Head of Customer Services \n Hours: Monday - Friday between 9.00am - 17:00pm \n Salary: Up to £28000 per annum \n Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/ Hatfield office two days per week \n \n Brief Overview of Geobear \n Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We improve and strengthen soils and infill using expanding geopolymers. We are a worldwide organisation and have been working in the UK for almost 40 years. \n \n Role KPI’s: \n\n • Responding to clients in Whatsapp in 1 hour\n, • Booking site visits\n, • Communicating with customers via email within 24 hours of receipt\n, • <10% inbound call abandonment rate\n, • 90% call compliance rate\n, • Ensuring any call backs are undertaken the day they are received\n, • Working collaboratively to ensure customer portal messages are responded to within 24 hours of receipt\n\n \n The Role: What You’ll Do \n As a key member of our team, you will drive the initial customer experience and keep our operations running smoothly. Your core responsibilities include: \n\n • Lead Management: Accurately input B2B and B2C enquiries from emails, calls, and webforms into Salesforce.\n, • Booking site visits\n, • Manage Communications with clients via Whatsapp\n, • Sales Support: Qualify sales opportunities and strategically schedule appointments for the sales team.\n, • Account Ownership: Manage enquiries for private, B2B, and insurance clients across multiple channels, ensuring every customer feels heard and valued.\n, • End-to-End Communication: Take full ownership of the customer journey, providing proactive updates from initial query to resolution.\n, • Administrative Excellence: Execute all project-related admin with precision, including the management of insurance claims and complaints.\n, • Quality Control: Identify and escalate service delivery gaps to ensure we maintain our high standards.\n, • Agility: Tackle ad-hoc tasks as they arise with a flexible, "can-do" approach (full training provided).\n\n \n About You: Skills & Mindset \n We value attitude and experience over formal qualifications. We want to hear from you if you are a customer-centric professional who fits the following profile: \n\n • Proactive and able to be persuasive over the phone\n, • Having natural urgency to follow up \n, • Organised and pedantic to follow up all tasks in Salesforce with deadlines and responsibilities\n, • KPI Driven: You are motivated by clear targets and thrive in a fast-paced environment. You have a genuine passion for high-volume call handling and take pride in "beating the clock" without sacrificing quality. For you, a missed KPI is a missed opportunity to help a customer.\n, • Tech-Savvy: You learn new systems quickly; while full training is provided, prior experience with Salesforce or Claims Handling is a major advantage.\n, • Independent yet Collaborative: You are a self-starter who thrives with autonomy while working remotely, but you never hesitate to jump in and support the team.\n, • Resilient & Reliable: You remain focused in a home-office environment and take pride in being a dependable point of contact. You understand that Geobear customers are often dealing with stressful property issues. You remain calm under pressure, stay focused in a home-office environment, and take personal pride in being a steady, dependable point of contact for worried homeowners.\n, • Problem Solver: You don't need to be an expert in ground engineering—we’ll teach you the science—but you must be an independent thinker with a strong work ethic. We need your intellectual curiosity and work ethic. You are someone who looks for solutions rather than just reporting problems, using your initiative to keep projects moving forward.\n, • Communications Specialist: You possess a "can-do" attitude and a professional phone manner. Whether you are speaking to a residential B2C customer or a professional B2B partner, you adapt your tone to provide a premium, seamless experience at every touchpoint.\n\n \n The customer service role can evolve to a residential sales role after high performance in 3-5 years. \n \n YOUR CAREER PATH: FROM CUSTOMER SERVICE TO RESIDENTIAL SALES \n At Geobear, we believe the best salespeople are built from the inside out. This role is not just a job — it's a genuine launchpad for a career in residential sales. Every day you'll be developing the exact skills our top-performing Area Managers rely on: deep product knowledge from handling hundreds of enquiries, consultative communication from supporting homeowners through stressful property issues, Salesforce mastery, and a sharp commercial eye from qualifying opportunities for the sales team. \n After demonstrating consistent high performance over 3–5 years — hitting your KPIs, showing strong commercial instinct, and bringing a proactive, solutions-oriented mindset — there is a clear pathway to progress into a Residential Area Manager role. That means owning a territory, conducting site visits, delivering quotes, and managing your own pipeline from first contact to close. We don't promote on tenure alone — we promote people who show they're ready. \n

Resident Liaison Officer – Social Housing Refurbishments Location: Hatfield Salary: £39,200 per annum Contract: Full-Time, Permanent About the Role We are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our growing team. This is an exciting opportunity to work with a specialist main contractor delivering social housing refurbishment and improvement projects across multiple sites in and around Hatfield. This is a roaming role, providing variety and the opportunity to support a number of projects simultaneously. While the majority of works involve roofing upgrades and associated external refurbishment works, project scopes can vary depending on client requirements. As the key point of contact between residents, site teams, and client representatives, you will play a vital role in ensuring residents are fully informed, supported, and satisfied throughout the duration of the works. Key Responsibilities • Act as the primary liaison between residents and the project team., • Build and maintain positive relationships with tenants, leaseholders, housing officers, and client representatives., • Conduct resident consultations, property visits, and pre-start meetings., • Provide clear and timely communication regarding planned works, programme updates, access requirements, and any disruptions., • Manage resident enquiries, concerns, complaints, and vulnerable resident needs professionally and efficiently., • Maintain accurate records of all resident interactions and project communications., • Support site teams in achieving access targets and programme milestones., • Produce resident newsletters, satisfaction surveys, and project updates., • Attend client and site meetings as required., • Ensure all customer service activities are delivered in line with company standards and client expectations. About You • Previous experience as a Resident Liaison Officer within social housing, planned maintenance, refurbishment, or construction environments., • Excellent communication and interpersonal skills., • Strong conflict resolution and customer service abilities., • Ability to manage multiple projects and priorities simultaneously., • Comfortable working independently across various project locations., • Good administration and record-keeping skills., • Proficient in Microsoft Office applications., • Full UK driving licence and willingness to travel between sites. What We Offer • Competitive salary package and either a vehicle or car allowance., • Permanent, long-term opportunity with a growing specialist contractor., • Varied and engaging workload across multiple projects., • Supportive management team and positive working culture. For more information please apply within or contact Aaron Billett at CSC Recruitment

Your New Role We are currently looking for an experienced Wireman / Rack Build Technician to support a specialist engineering project at our client's headquarters in St Albans. This is a hand on, workshop-based role focused on the construction and wiring of equipment racks. We are looking for someone with previous experience building electrical or technical assemblies from engineering drawings, with excellent attention to detail and a high standard of workmanship. Your Responsibilities Construct and wire equipment racks from engineering drawings. Install and route cables neatly within rack enclosures. Cut, prepare, terminate and label cables. Install electrical and technical components into equipment racks. Follow wiring diagrams and build documentation accurately. Carry out basic testing and quality checks. Maintain high standards of workmanship and cable management. Work alongside the engineering team to complete rack builds within project timescales. You Will Have Previous experience as a Wireman, Panel Wireman, Electrical Assembly Technician or Rack Build Technician. Experience working from engineering drawings and wiring diagrams. Strong cable preparation, routing and termination skills. Experience assembling electrical or technical equipment. High attention to detail with pride in producing neat, high-quality work. Able to work independently within a workshop environment. Even Better If Broadcast or professional AV experience. Structured cabling experience. Experience with communications racks or equipment cabinets. Experience terminating data, coaxial or audio cabling