Complaints manager jobs in United Kingdom

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location • Band 4, London Spine points 27-23 or Regional 30-26, • London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments, • PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: • Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction., • Experience in staff management, appraisals, and complaints handling., • Good communication and negotiation abilities., • Ability to prioritise and manage workloads., • Commitment to promoting equality and diversity in the workplace., • Ability to work collaboratively and manage legal issues., • Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: • Delivering legal guidance and representation on employment law issues., • Providing supportive management for caseworker colleagues., • Conducting legal research, drafting advice, claims, and other legal documents., • Providing support to senior colleagues on more complex matters., • Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including • flexible working (including hybrid working), • childcare and family support, • generous maternity/paternity leave, • 32 days leave and Christmas closure, • pension scheme, • employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. • CVs will not be accepted. Please see the job description/person specification and follow the application process., • PCS is working towards equal opportunities and is positive about disabled people., • All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas • Undertake training to complete the SQE or specialism in employment law, • Assist in legal research into past cases and documents, • Draft and prepare claims or other legal documents, • Assist in providing legal advice to SMT, NEC, members, • Keep up to date with new developments in employment legislation, • Assist in providing employment law briefings to PCS staff about changes in employment legislation, • Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights, • Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics, • Assist with the development of the Unions policy objectives including the PCS planning process, • Assist with leadership in delivering the unions Legal and Employment Rights strategy, • Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas, • Manage people and resources in the Legal and Employment Rights Unit, • Provide advice to relevant committees including assisting in the preparation and presentation of reports, • Monitor and report on issues and initiatives as requested, • Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 1. People Management • Manage work allocation and workflow, future planning and support for officer team/line manager, • Motivate and manage individuals and the team as a whole to provide a high standard of service, • Check work standards and maintain consistent quality of delegated tasks, • Seek to continuously improve the effectiveness and efficiency of the team, • Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training, • Proactively promote diversity in line with the wider PCS approach, • Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies, • Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager, • Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies, • Work effectively with lay officials, • Deputise for Line Manager when required 1. Communication • Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements, • Draft complex communications including briefs and reports, • Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc, • As necessary, represent PCS and liaise with outside bodies 1. Casework Management • Advise in the handling of personal casework, • Liaise with solicitors, internal and external bodies on the handling of personal casework, • Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc., • Maintain and improve own knowledge of the developments in employment law and practice 1. Team Working • Proactively promote team working, • Initiate, organise, lead and participate in team meetings as appropriate, • Maintain high levels of confidentiality of sensitive issues at all times, • Provide assistance to team members 1. Equality • Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 1. General • Participate and input information into PCS planning and budgeting processes, • At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values, • Take due and reasonable care of self and others in respect of health and safety at work, • Participate in appraisal, training and development systems, • Act in a manner that enhances the work of the PCS and its overall public image, • In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals, • Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post, • Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required) Person Specification: EMPLOYMENT LAW MANAGER Ref:1026 Date: May 2026 Location: London/Region ESSENTIAL FACTORS QUALIFICATIONS • Newly qualified Solicitor/Legal Executive/Qualifying law degree OR 5 years experience in an employment law related role EXPERIENCE • Employment law and legal management, including advocacy and representation, • People management including induction, work allocation, appraisal and conduct, • Leading committees and teams, • Industrial relations and negotiations, • Project management, problem solving and decision making TRAINING (including continuous professional development) • Evidence of ongoing training and continuing professional development, • Commitment to undertake job-related training, • Commitment to participation in appraisal and development review process, • Commitment to staff development KNOWLEDGE • Understanding of the political processes in the UK and the role and work of trade unions, • Employment rights, equality legislation, discrimination law and working practices, • Impact and use of Digital and IT applications in a trade union SKILLS • Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences, • Ability to negotiate and form effective working relationships internally and externally, • Ability to work collaboratively and manage complex legal issues, • Ability to identify and set standards and priorities, • Ability to provide timely advice and guidance OTHER • Commitment to the application of Equal Opportunities policies and practices at work, • Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety), • Flexible approach to work and willing to work outside of normal office hours and location on occasions

Are you an experienced fundraising compliance professional looking for a role where you can shape standards, influence culture and help create the best possible supporter experience? Great Ormond Street Hospital Charity is looking for a Fundraising Compliance Manager to join our sector-leading team at an exciting point of growth and evolution. This is an opportunity to play a central role in strengthening how we support safe, ethical and high-quality fundraising across the organisation. In this role, you’ll work across teams and with external agencies to help embed a culture where compliance is seen not as a barrier, but as something that enables confident, responsible and supporter-focused fundraising. You’ll combine strategic oversight with hands-on delivery—using insight, training and collaboration to help teams make good decisions and deliver excellent experiences. We’re looking for someone who enjoys building relationships, solving problems and helping others navigate complexity with clarity and confidence. This is a varied role with visibility across the organisation, where you’ll have the opportunity to shape processes, influence ways of working and help drive continuous improvement. Salary The salary for this position is £45,866 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. Key Responsibilities • Lead and develop fundraising compliance activity across the charity, helping to ensure fundraising is delivered safely, ethically and in line with regulatory requirements., • Work closely with fundraising teams and external agencies to quality assure activity and promote high standards across supporter communications and experiences., • Monitor, analyse and report on complaints, risks and trends—using insight to identify opportunities for improvement and strengthen supporter confidence., • Produce clear and effective reports for senior stakeholders, including the Fundraising Leadership Team and Trustees., • Develop and maintain practical guidance, resources and tools that help teams feel informed, supported and empowered to deliver compliant fundraising activity., • Build confidence and understanding of fundraising compliance and best practice through the delivery of training to both internal and external fundraisers., • Support the continued evolution of compliance processes and ways of working, identifying opportunities to improve consistency, clarity and effectiveness., • Build strong relationships across the organisation, acting as a trusted advisor and approachable source of expertise. Skills, Knowledge and Expertise • Significant experience of working within a fundraising compliance related regulatory environment., • Expert knowledge of the Fundraising Code of Practice and wider fundraising regulation., • Understanding of Gambling Commission legislation in relation to charity lotteries., • Good understanding of GDPR and data protection requirements., • Experience producing reports and presenting information clearly for different audiences., • Experience delivering training, guidance or support that helps build confidence and capability., • Strong relationship-building and stakeholder management skills., • Excellent communication skills, with the ability to explain complex information clearly and practically., • A collaborative and solutions-focused approach, with sound judgement and attention to detail. This is a high-impact role where you’ll help shape how fundraising is delivered across the organisation—creating the confidence, clarity and support that enables teams to do great work responsibly and well.

Purpose of Position • To support the Registered Nurse Manager, Nominated Individual and the Management team in the day-to-day running of the business., • To promote a caring environment for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of the client., • To ensure that each client receives care appropriate to their individual needs., • To implement the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014., • To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation. Principal Responsibilities • To assist in the day-to-day running of the organisation and to act as the person-in-charge whenever asked to by the Registered Nurse Manager., • To manage a caseload of clients, taking responsibility for all aspects of their care including daily notes review, auditing, communication with care teams and clients, Risk Assessments, creation and updating of Care Plans., • To ensure accurate, timely, and compliant clinical documentation and reporting within the electronic systems in place., • To visit clients in their own homes to assess and monitor, as deemed appropriate., • To investigate complaints, take appropriate action and report these to the Management team., • To safeguard clients from abuse and act immediately to report any suspected abuse, following the organisation’s policies and procedures., • To support the Management team to maintain ISO and CQC registration and to achieve an Outstanding rating at the next inspection., • To engage in positive working relationships with GPs, hospitals, local agencies and the wider multidisciplinary team, demonstrating compassion and effective communication skills., • To ensure that clients’ privacy, dignity, choice, independence and safety are actively promoted at all times., • To conduct staff appraisals and supervisions., • To collaborate with the bookings team to ensure effective planning and suitable staffing of client cases., • To coordinate and participate in the orientation and ongoing training of nurses and carers. Required skills: • Registered Nurse with current NMC registration, • thorough knowledge of CQC guidelines, • excellent written and spoken communication skills, and exceptional attention to detail, • dedication, compassion and energy, • reliable, dependable and a team player who is willing to help others, • the ability to show initiative and to have a positive, can-do attitude Ideally you will: • have experience in private health care, • have experience in the homecare sector, • have had previous clinical management experience, • have excellent computer skills The organisation is committed to safeguarding and promoting the welfare of clients therefore the successful applicant will be required to undertake an enhanced DBS disclosure.

Patient Safety Graduate Job Type: 12 Months Fixed Term Contract Employment Start Date: ASAP Hours of work: Mon – Fri (35 hours a week) Onsite requirement: This will be a hybrid role, with 3 days per week on site. Location: West London, England Salary: £31,050 per annum holidays, sick pay, pension Job Purpose: To support management of Patient Safety operational processes at Country Organization ensuring compliance with global and local procedures, national and international regulations/ standards/ guidelines for vigilance of both marketed and investigational products (incl. drugs, food supplements and medical devices). Major Accountabilities: • Manage the collection, processing, documentation, reporting and follow-up of all adverse event reports for products from Clinical Trials, Non-interventional Studies, Patient Oriented Program (POPs), Literature, Spontaneous Reports, and any other source of information., • Liaise with the External Service Provider for case processing to ensure compliance with Procedures., • Develop, update, and implement local procedures to ensure compliance with Patient Safety global procedures and national requirements., • Interact and collaborate with other departments (such as Medical Affairs, Marketing, Patient Engagement, etc.) to ensure that any projects/ initiatives that potentially involve safety data collection (POPs, DEAs, SM/SML, etc.) follow the vigilance requirements., • Perform reconciliation with other departments (e.g., Medical Information, Quality Assurance, and Third-party contractors, as applicable) for potential AEs resulting from medical inquiries, quality-related complaints and other sources., • Management and maintenance of all relevant local Patient Safety databases, • Prepare and submit KPI reports on compliance in a timely manner including identification of root cause(s) for late reporting to LHA, development and implementation of corrective action(s) as needed., • Ensure support to the internal audits, LHA inspections and implementation of the respective CAPA plan, • Other agreed tasks assigned by manager, including surveillance and monitoring of national pharmacovigilance regulations and provide update to global Patient Safety organization, and interact and exchange relevant safety information with LHA, Patient Safety associates, other functional groups and third party contractor, if applicable. Experience: • Previous experience with documentation would be advantageous., • Fluent in both written and spoken English, • Knowledge of national and international regulations for pharmacovigilance would be advantageous, • Knowledge of pharmacological and medical terminology would be advantageous, • Good communication and interpersonal skills, • Quality and results oriented, • Computer skills You must have graduated from a UK university within the last 2 years to be eligible for this graduate position.

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you at hr@verityhealthcare.co.uk Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

Our Clinic Partner: The Ghanem Clinic About the Role We are seeking a polished, organised, and compassionate Administrative Patient Coordinator to be the face of our surgical clinic. This dual-role position combines front desk hospitality with patient coordination, ensuring every patient has a seamless, safe, and dignified experience from their first enquiry through to post-surgical follow-up. The post-holder will uphold the clinic’s commitment to delivering high-quality, CQC-compliant care at all times. Key Responsibilities Front of House & Lead Management • Greet and check in patients with professionalism and warmth, ensuring a welcoming and accessible environment for all., • Manage a multi-line phone system; triage and route calls appropriately and promptly., • Handle incoming leads calls from prospective patients — answer questions about surgical services, collect contact information, and convert enquiries into scheduled consultations., • Track and follow up on leads to ensure no prospective patient falls through the cracks, maintaining accurate records of all enquiries., • Maintain a clean, organised, and welcoming reception area in line with infection prevention and control standards. Patient Coordination • Schedule and confirm surgical procedures, pre-op appointments, and post-op follow-ups in a timely manner., • Prepare and distribute patient intake forms, surgical consents, and pre-op instructions, ensuring patients are fully informed prior to procedures., • Serve as the primary liaison between patients, surgeons, and clinical staff, ensuring continuity of care., • Follow up with patients regarding referrals, test results, and outstanding documentation., • Draft, prepare, and send patient correspondence letters including appointment confirmations, referral letters, post-op instructions, and general clinic communications. Patient Finance & Payments • Process patient payments at the point of service, including card payments, bank transfers, and any agreed instalment arrangements., • Issue accurate invoices, receipts, and payment confirmation letters to patients in a timely manner., • Maintain up-to-date patient financial records, ensuring all transactions are accurately recorded and reconciled., • Follow up on outstanding balances in a courteous and professional manner, escalating overdue accounts to the relevant manager where necessary., • Handle patient queries regarding fees, treatment costs, and payment options, providing clear and transparent information at all times., • Liaise with the clinic’s finance or billing team to ensure consistency and accuracy of financial records., • Ensure all financial processes comply with clinic policy, UK GDPR, and applicable financial regulations. Administrative • Maintain accurate and up-to-date patient records in the EMR system in accordance with data protection legislation (UK GDPR)., • Process medical records requests in a timely and compliant manner., • Ensure strict information governance compliance in all patient interactions and record handling. CQC Compliance Responsibilities The post-holder is expected to actively support the clinic’s compliance with the Care Quality Commission (CQC) Fundamental Standards, including: • Person-Centred Care (Regulation 9): Treat every patient as an individual, respecting their preferences, dignity, and privacy at all times., • Dignity and Respect (Regulation 10): Maintain a respectful and inclusive environment, ensuring all patients are treated with courtesy regardless of background or circumstance., • Safeguarding (Regulation 13): Complete mandatory safeguarding training, recognise and report any concerns regarding abuse, neglect, or harm in line with clinic policy., • Safe Care and Treatment (Regulation 12): Follow all infection prevention, lone working, and health & safety protocols; report any risks or incidents promptly., • Complaints (Regulation 16): Acknowledge patient complaints courteously, escalate appropriately, and document in line with the clinic’s complaints policy., • Good Governance (Regulation 17): Maintain accurate, complete, and auditable records; adhere to all clinic policies and quality improvement processes., • Fit and Proper Persons (Regulation 19): Maintain professional conduct and integrity in line with employment terms and CQC requirements., • Staffing (Regulation 18): Participate in mandatory training, appraisals, and CPD activities as required by the clinic. Qualifications and Experience • 3–5 years of experience in a medical office or surgical setting required., • Familiarity with surgical scheduling and theatre/OR coordination preferred., • Proficiency with EMR systems., • Experience handling patient payments, invoicing, and financial record-keeping in a private healthcare or similar setting., • Understanding of CQC Fundamental Standards and commitment to compliance., • Experience with or willingness to complete safeguarding, information governance, and infection control training., • Exceptional interpersonal and communication skills., • Ability to multitask in a fast-paced clinical environment with composure and accuracy., • High school diploma required; Associate’s degree or medical admin certification a plus. This role is subject to an enhanced DBS check. The clinic is an equal opportunities employer. All staff are expected to adhere to CQC Fundamental Standards and the Clinic's policies at all times.

Company Description Royal Wharf Clinic is a premier hair restoration clinic located in East London, specializing in advanced hair transplant surgery and non-surgical treatments. Renowned for combining clinical expertise with innovative techniques, the clinic is dedicated to providing personalized care to help clients restore their confidence. Situated in the vibrant Docklands area, Royal Wharf Clinic offers a warm and welcoming environment for both patients and staff. Our commitment to excellence ensures exceptional patient satisfaction and outstanding results. Role Description This is a full-time, on-site role based in London for a skilled Hair Transplant Surgeon. The role involves performing hair transplant procedures, consulting with patients to develop tailored treatment plans, and ensuring the highest standards of patient care. Responsibilities include pre-operative assessments, performing surgical treatments, engaging in follow-up care, and contributing to continuous advancements in hair restoration techniques. Qualifications • Expertise in Hair Transplant techniques and related procedures, • Strong background in Medicine, General Surgery, and Surgery, • Commitment to clinical excellence and patient-focused care, • Exceptional hand-eye coordination, attention to detail, and dexterity, • Ability to work collaboratively with a multidisciplinary team, • Relevant certifications and qualifications in surgical fields, • Experience in hair restoration procedures is a significant advantage Operating Within CQC Compliance • Practise within the clinic's CQC-compliant framework at all times., • Follow clinic policies on consent, safeguarding, infection prevention and control, medicines management and record-keeping., • Keep accurate and contemporaneous records in line with GMC Good Medical Practice and UK GDPR., • Take part in audits, significant event reviews and complaints handling when asked, and comply with Duty of Candour (Regulation 20) in your own practice., • Make sure any marketing content featuring your name, credentials, cases or commentary meets ASA, CAP Code and MHRA expectations. Clear any claims or before-and-after content through the clinical director or Registered Manager before publication. Team and Training • Work closely with the clinical director, nurses, technicians and front-of-house team to deliver a smooth patient pathway., • Train and supervise surgical technicians as required., • Take part in clinical governance meetings and continuous professional development. Essential Criteria • Full GMC registration with a licence to practise. This is non-negotiable., • Note: hair transplant surgery is not itself a GMC-recognised specialty, so inclusion on the GMC Specialist or GP Register is welcome but not required., • Demonstrable independent experience performing hair transplant surgery across all three core techniques: FUE, FUT and DHI. Proficiency in all three is essential, not just one., • A portfolio of recent cases with consistent, natural-looking outcomes., • Strong understanding of hairline design, donor management and long-term planning., • Professional indemnity cover appropriate to independent cosmetic surgical practice., • Enhanced DBS within the last 12 months (or willingness to obtain)., • Right to work in the UK., • Excellent communication skills and a patient-first manner. Desirable • Membership of ISHRS, BAHRS, BAAPS, BAPRAS or a comparable body., • Background in dermatology, plastic surgery or a related surgical specialty., • Experience working in a CQC-regulated independent clinic., • Experience training surgical technicians. What We Offer • Competitive salary, • A clinic that genuinely invests in quality, governance and the patient journey, not just volume., • A supportive working relationship with the clinical director and leadership team., • Scope to grow with the business as we expand operating days, services and, in time, international locations.

Job Description We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer sponsorship to candidates for this role. Job Role: Clinic Manager Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs. Salary: £45,000 - £50,000 per year (depending on experience) Employment Type: Full-time Directly reporting to: Dr James Denny About Dr Dropin & skindoc. Dr.Dropin was founded in Norway in 2017 by Dr Daniel Sorli, with a simple but ambitious idea: that accessing a doctor shouldn't mean weeks of waiting or navigating a system that wasn't built around the patient. That idea grew quickly. Dr.Dropin is now Norway's leading independent healthcare provider, operating across more than 34 clinics in Norway and Sweden, and recognised as one of Scandinavia's fastest-growing health start-ups. Seeing the same access challenges playing out in the UK with NHS waiting times continuing to rise Dr.Dropin made the move to London, opening its first UK clinic in Fulham before expanding to Marylebone. Since launching in the UK, the team has treated over 10,000 patients and built a reputation for high-quality, affordable, same-day care, reflected in a 4.9/5 rating across more than 300 Google reviews. skindoc was launched in 2021 by two London-based Consultant Dermatologists who shared a frustration with how difficult it had become for patients to access specialist dermatology care. Starting as a digital-first service, skindoc quickly became one of the select few CQC-approved online dermatology providers in the UK. In 2022, skindoc joined forces with Dr.Dropin - a natural partnership that brought together skindoc's clinical dermatology expertise with Dr.Dropin's infrastructure, ambition, and international track record. Together, they opened a face-to-face dermatology clinic in Fulham, alongside Dr.Dropin's existing GP and psychology services. Although two independent businesses, Dr.Dropin and skindoc operate as one collaborative team, pioneering a digi-physical model of care that seamlessly combines online and in-person services across dermatology, general practice and psychology. The goal is straightforward: to build the leading independent healthcare provider in the UK, and to make genuinely good healthcare accessible to everyone who needs it. If you're passionate about healthcare, want to be part of something that's genuinely changing how people access care, and are ready to make a real impact then we'd love to hear from you. If you are passionate about healthcare, eager to be part of a forward-thinking team redefining what private care looks like in the UK, and ready to take real operational ownership, we invite you to apply. Our Values Those who succeed here strongly align with our values: • Care for the patient The healthcare services of the future need to focus on highly available quality care. That requires empathy, respect and passion for the patient and healthcare as a profession. • Shoulder to shoulder We create magic and results through collaboration and initiative. We look after each other, cultivate talent and combine expertise. • Integrity as identity Professional quality and ethical considerations come first. We stand tall and face difficult decisions together. • Two steps ahead Better solutions require innovative thinking, trust, and implementation power. We know that everything is possible and have the courage to deliver first. About the Role • We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc., • This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement., • The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways., • You will work across two closely integrated healthcare businesses operating as one collaborative team, supporting services spanning dermatology, GP and psychology care., • This role would suit someone who enjoys ownership, structure, problem-solving and operational leadership within a fast-moving healthcare environment., • Please note: clinics operate during evenings and weekends, and occasional on-call operational support may be required. Candidates must be available for this flexibility. Key Responsibilities • Oversee day-to-day clinic operations across Fulham, Marylebone and digital services., • Line manage reception, administration, HCA/nursing and virtual support staff., • Support recruitment, onboarding, probation reviews and disciplinary processes., • Manage rota coordination, staffing coverage and sickness monitoring., • Coordinate incident management, complaints handling and governance follow-up., • Support CQC readiness and maintenance of governance standards., • Maintain governance trackers and mandatory training compliance., • Support safeguarding, infection control, GDPR and risk assessment processes., • Coordinate operational audits and support clinical audit cycles., • Support digi-physical and teledermatology service delivery., • Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives, • Help improve systems, workflows and operational efficiency across services., • The role may be expected to support the CQC Registered Manager function as nominated individual, and, in time, hold the post as Registered Manager. Applicants with existing Registered Manager experience or CQC inspection readiness skills are particularly welcomed. Person Specification Essential • Previous experience within healthcare operations or clinic management., • Experience managing teams within healthcare or clinical environments., • Excellent organisational, communication and leadership skills., • Strong operational problem-solving ability and attention to detail., • Calm, professional and capable under pressure., • Digitally confident and comfortable using modern healthcare systems., • Understanding of HR, governance, confidentiality and compliance standards., • Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability. Desirable • Experience within private healthcare or NHS practice management., • Experience working within multidisciplinary healthcare environments., • Familiarity with telemedicine or digital healthcare services., • Experience with Semble, Microsoft 365, G Suite or digital patient systems., • Experience supporting operational scaling or service development., • CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance. What We Offer • Competitive salary and pension contributions., • 25 days annual leave, your birthday off, plus bank holidays., • Complimentary dermatology care., • Regular sponsored team social events., • A collaborative multidisciplinary environment., • Opportunities for growth, leadership and professional development., • A role with real operational responsibility and impact. Key Points • The role is full-time (37.5 hours per week)., • The position is primarily site-based in Fulham with cross-site responsibilities., • Some remote flexibility may be available depending on operational needs., • Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required., • Six-month probation period. How to Apply Please send your CV and a short covering note outlining your relevant experience and availability to james@skindoc.uk

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Maintenance Engineers to join our Club teams, to ensure all facilities are available to members at all times and are in excellent condition. \n The Maintenance Engineer is responsible for operating and maintaining a viable and effective preventative maintenance programme for the whole site, including the building shell and surrounding grounds under supervision of their line manager. \n The Role \n\n • Ensuring that the facility adheres to all engineering compliance standards not putting members or employees at any risk.\n, • Monitoring the basic fixtures and fittings of the building are maintained to the highest standards of order and tidiness at all times.\n, • Adhering to daily & weekly checks to ensure smooth operation of site, keeping up to date & accurate records.\n, • Following all Health & Safety policies and reporting any issues or concerns immediately.\n, • Maintaining the basement, plant rooms, roof and fire exits to company standards and ensuring all plant and equipment is maintained.\n, • Being proactive, use your initiative and take ownership of situations such as member complaints,\n, • Working as part of the wider club team, demonstrating a professional & courteous manner to members, assisting with queries they may have.\n, • Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.\n\n Qualifications \n\n • A technical Level 2 qualification of City & Guilds equivalent or higher.\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Block Property Manager | Watford | Site-Based | £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, • Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety, • Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Oversee contractor performance, ensuring compliance with service level agreements, • Maintain robust Permit-to-Work and contractor control processesHealth & Safety Compliance, • Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021, • Manage site risk assessment and ensure corrective actions are completed within agreed timescales, • Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates, • Support the development and maintenance of the Building Safety Case and Golden Thread, • Lead on incident response, reporting, and escalation where required, • Carry out regular safety inspections, audits, and monitoring activitiesResident & Client management, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience, • Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days), • Handle fees related to apartment damage or dilapidation, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues., • Build strong relationships with residents, internal teams, and stakeholders, • Support community engagement initiatives and resident eventsFinancial & Administrative Management, • Support budget planning and ongoing financial management of schemes, • Monitor expenditure and ensure cost control across all services and projects, • Maintain accurate records, reporting, and documentation in line with company standards, • Manage asset registers and oversee stock control where applicableGeneral & Portfolio Management, • Support mobilisation of new developments into the portfolio, • Liaise with contractors and suppliers to ensure service delivery meets agreed standards, • Attend regular meetings and provide updates to the Senior Property Services Manager, • Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved, • Participate in an on-call Rota for major incidents, • Travel regularly between sites within the regional portfolioPeople Management, • Lead, motivate, and develop team members to deliver high performance, • Support recruitment, onboarding, and training of team members, • Foster a positive, inclusive, and collaborative team cultureYou will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). What you'll need to succeed • Proven experience in block management, or BTR/Flex Living environments, • Strong understanding of high-rise building compliance and health and safety requirements, • Experience managing contractors, budgets, and service delivery, • Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential), • Experience managing or supervising teams, • Strong customer service and stakeholder management skills, • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication., • Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software, • Ability to manage multiple sites and priorities effectively, • Calm and professional approach when handling challenging situationsDesirable:, • IOSH or NEBOSH qualification, • Membership of a relevant professional body (IRPM, TPI)What you'll get in return, • A competitive salary range of £40,000 - £45,000, • Discretionary bonus, • 25 days holiday + 8 bank holidays (pro rata if part-time), • Personal Pension Plan (salary sacrifice available), • Employee Assistance Program, • Life Assurance, • Optical vouchers, • Cycle and Tech schemesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4789809

Night Manager Salary: £40,000 - £42,000 per annumReports To: Development ManagerShift Pattern: 4 on / 4 off NightsHours: 7:00pm - 7:00am or 8:00pm - 8:00am Role Overview A fantastic opportunity has become available for an experienced Night Manager to join a high-end residential development in West London. This position would suit an individual with a strong background in luxury residential, hospitality, or hotel operations who is confident overseeing overnight services, leading teams, and ensuring residents receive an exceptional standard of service at all times. The Night Manager will take responsibility for the smooth running of the development during out-of-hours operations, ensuring the building remains secure, well-presented, and efficiently managed throughout the night shift. Key ResponsibilitiesResident Services & Front of House Deliver a professional and high-quality service to residents, guests, and visitors Act as the primary on-site contact during overnight hours Manage resident requests, complaints, incidents, and emergency situations in a calm and efficient manner Maintain a welcoming, safe, and professional atmosphere throughout the development Ensure front-of-house standards remain consistently high Team Leadership & Operations Supervise and support the overnight concierge and front-of-house team Ensure clear communication and effective shift handovers between day and night teams Monitor operational standards and team performance across the shift Assist with rota coordination, holiday cover, and absence management where required Ensure building policies, procedures, and resident regulations are upheld Site Management & Security Conduct regular patrols and inspections across the development Monitor security, cleanliness, and overall presentation of communal areas overnight Oversee essential building operations, including monitoring plant rooms and mechanical or electrical systems Respond appropriately to emergencies and escalate concerns where necessary Liaise with contractors, emergency services, and external suppliers as required Carry out health and safety inspections, including fire safety checks and security procedures Ensure all overnight operations comply with company health and safety standards Administration & Reporting Complete accurate handover reports, incident logs, and operational records Report maintenance issues or operational concerns to the appropriate management team Manage contractor access and permit procedures for out-of-hours works Support training initiatives and performance management for the night team Assist in maintaining compliance with standard operating procedures and site protocols Skills & Experience Required Previous experience within luxury residential, hotel, or premium hospitality environments Prior supervisory or management experience within a front-of-house or operations setting Strong customer service and interpersonal communication skills Able to remain calm and professional under pressure Highly organised with the ability to manage multiple priorities independently Professional appearance and strong attention to detail Confident handling operational issues and emergency situations Desirable Qualifications & Experience IOSH qualification or health and safety certification Security industry knowledge or relevant qualifications Experience within residential property management environments

KAUAI, part of the Virgin Active brand. \n At KAUAI we are passionate about health and wellbeing and we promise to deliver nothing but the very best in food and nutrition. Serving the best quality ingredients means we bring to our customers real food that is, where possible, free of GMO’s and has no additives, preservatives, artificial colourants and flavourants. We make health and healthy eating habits accessible and exciting. \n \n So what qualities does a Store Manager need to join KAUAI? \n\n • A friendly, calm and approachable nature with the ability to act quickly and effectively\n, • Excellent attention to detail – nothing gets by without you noticing!\n, • Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately\n, • Confident in your own ability to act as a leader and an ambassador of the KAUAI brand\n, • Performs well under pressure in an organised manner\n, • Acting as a member of one team with one goal\n\n \n ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to: \n\n • Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.\n, • Plans and prepares work schedules and assigns crew members to specific duties.\n, • Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.\n, • Directs compliance of crew with established company policies and procedures.\n, • Address gaps/concerns identified through store audit.\n, • Maintains appropriate staffing levels.\n, • Provides leadership, coaching, development and motivates crew members.\n, • Is a people’s person with good customer service ability.\n, • Timeously completes management tasks and checks.\n, • Maintains appropriate stock levels through ordering, receiving and rotation processes.\n, • Ensures correct portioning standards are followed for all products and services.\n, • Performs regular stock-take procedures and readily addresses variances.\n, • Executes sales promotion activities and directs crew members for merchandise displays.\n, • Manages controllable cost against set budgets for the store.\n, • Monitor expenditure of all costs within the store, ensuring all budgets adhered to.\n, • Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.\n, • Addressing complaints and resolving problems.\n\n \n QUALIFICATION/EXPERIENCE \n\n • Three years related experience and/or training.\n, • Espresso Machine knowledge handy.\n, • Knowledge of food preparation\n, • Food Hygiene Certification\n\n \n OUR PERKS \n\n • 30 days annual leave\n, • Pension fund\n, • 50% discount on Kauai meals while on duty\n\n Complimentary Virgin Active membership for yourself

An opportunity has arisen within EAB Private Bank for the temporary assignment of an experienced KYC Analyst for a period of 6 months. Role Overview: The purpose of this role is to support the Private Banking department in the completion of initial and ongoing Customer Due Diligence responsibilities ensuring compliance with the Bank’s Policies and Procedures to defined standards of timeliness and quality. Duties & Responsibilities: • Work with the Relationship Managers and support the on-boarding of clients (both Individuals and Non Personal/SPVs/Funds/Charities) as per the Bank's policies and procedures., • Work with the Relationship Managers to review the PB client files on a regular basis as per the Bank’s KYC standards., • Perform the appropriate due diligence (including Enhanced Due Diligence) on the PB client accounts (Both Individuals and Non Personal/SPVs/Funds/Charities…) by obtaining all required information from internal and/or external sources, carrying out media searches using open source websites, company websites, Banker’s Almanac, Lexis Nexis, and also system screening such as World Check etc., • Ensure the PB KYC records, including information from internal and external sources obtained throughout the AML customer life cycle from on-boarding to periodic reviews, in the Bank's systems are accurate, thorough and up-to-date., • Review and validate the information within the Bank’s core system to ensure completeness and accuracy., • Escalate any discrepancies to the Relationship Manager for agreement on actions required., • Meet agreed targets for the PB KYC reviews in terms of timeframe and quality., • As part of the Private Banking team, act as the first line of defence for the Bank., • Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's policies and procedures as applicable to the role., • Track outstanding queries and issues through to timely resolution., • Ensure actions are tracked and monitored to support the delivery of accurate MI., • Assist in departmental projects as required., • Proactively interact with relationship management team, QA & Control Manager for PB, and Compliance., • Being vigilant to unusual or suspicious behaviour by our customers and to report any suspicion to the MLRO., • Ensure adherence to the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures., • Maintain knowledge of all applicable regulatory, KYC requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk., • Report policy, procedure and/or regulatory breaches or suspicions to the Risk and/or Compliance departments in line with the Bank’s policies., • Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches., • Identify new risks/control gaps and escalate accordingly to your Line Manager and/or Head of Department., • Ensure customer complaints are managed in line with the Bank's procedures. Qualifications, Skill & Experience Required: • 5 or more years in a Private Banking KYC role essential, • Experience with HNW & UHNW clients essential, • ICA or equivalent AML Compliance qualifications advantageous, • Arabic fluency advantageous

About the Company A global insurance and reinsurance carrier operating as a specialty underwriter through the Lloyd’s market. The business focuses on high-risk, complex lines and functions as part of a larger listed financial services group. About the Role The Compliance function is responsible for overseeing regulatory compliance across the business and providing appropriate reporting to the Board. It also ensures that effective controls are established and maintained to mitigate financial crime risks and to meet relevant regulatory standards and expectations. This is a fixed-term position providing additional support to the Compliance function. The role is that of a generalist Compliance Manager, with a strong focus on Corporate Governance. Key Responsibilities • Support the day-to-day running of the Compliance function, including responding to queries and monitoring adherence to policies, • Assist with reporting, policy reviews, and updates to ensure alignment with regulatory requirements, • Provide support on governance activities, including Board and committee administration and maintaining statutory records, • Offer regulatory advice to the business and support horizon scanning for regulatory developments, • Contribute to the compliance monitoring programme, including testing controls and maintaining regulatory submissions, • Support financial crime and sanctions activities, including screening and query handling, • Provide guidance on data protection requirements (e.g., GDPR), • Assist with conduct risk, consumer duty, product governance, and complaints-related matters Key Requirements • Minimum of 5 years’ compliance experience within a regulated financial services environment, ideally within the Lloyd’s market, • Corporate Governance experience gained within a regulated financial services setting, preferably within the Lloyd’s market, • Strong awareness of relevant regulatory frameworks (e.g., FCA/PRA requirements, SMCR, Solvency II, UK GDPR, and associated regimes), • Ability and willingness to operate within a small, hands-on team environment, • Strong interpersonal skills, with the ability to engage effectively with stakeholders and support a positive, collaborative culture

Technical Manager 💥 FMCG Food & Beverage Challenger 💸 £55,000 – £60,000 + Bonus 📌 Hybrid (3 days onsite in London, 2 days remote) Ignite is delighted to be partnering with a high-growth FMCG brand in the search for a Technical Manager. This is a pivotal role within a dynamic and fast-scaling business as it continues to expand its UK and internationally. They are looking for an experienced and detail-driven technical professional to take ownership of product quality, safety, legality and supplier performance across a diverse and fast-growing portfolio. You’ll play a key role in maintaining and evolving the food safety and quality management systems, ensuring best-in-class standards are upheld. Sitting at the heart of the organisation, you will collaborate with suppliers, NPD, and internal stakeholders to drive continuous improvement across the supply base. You’ll lead supplier approvals and audits, manage performance through KPIs and strategic plans, and ensure risks are proactively identified and mitigated. You will also oversee investigations into product quality and customer complaints, conducting root cause analysis and implementing corrective actions. Alongside this, you’ll take ownership of the technical delivery of NPD and EPD projects, ensuring all products meet regulatory, safety and brand standards before launch. With line management responsibility, you’ll support and develop junior technical team members, fostering a strong food safety culture and ensuring high performance across the team. If you thrive in fast-paced environments, are passionate about food quality and safety, and enjoy working closely with suppliers to drive standards and innovation, this role offers the opportunity to make a real impact in a growing and ambitious brand. What skills do you need? ⭐️ 6+ years’ experience in a food safety/technical role within FMCG ⭐️ Strong knowledge of food safety, microbiology and regulations ⭐️ Experience managing suppliers and conducting audits ⭐️ Proven ability to drive improvements in quality and performance ⭐️ Experience working on NPD/EPD projects ⭐️ Strong stakeholder management and communication skills ⭐️ Line management experience (or ready to step into it) ⭐️ Degree in Food Science or related field 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Technical & Quality Manager 🚀 FMCG Challenger 🚀 💸 £65,000 - £75,000 + EMI shares 📍 Onsite - London Ignite is delighted to be partnering with a high-growth FMCG brand in the search for a Senior Quality & Technical Manager. This is a pivotal role within a fast-scaling, entrepreneurial business as it continues to expand its footprint across the UK and internationally. They are looking for a calm, detail-driven technical leader to take full ownership of quality, safety, and compliance across a diverse product portfolio. You will act as the guardian of product integrity, ensuring that every product meets the highest standards and regulatory requirements as the business scales. Sitting at the heart of the organisation, you will work closely with NPD, Operations, Supply Chain, Manufacturing, and Commercial teams, as well as external suppliers and partners. You will play a key role in driving best-in-class technical standards, resolving issues, and implementing robust systems that support sustainable growth. You will lead all aspects of quality and compliance, including BRCGS Food Safety, HACCP, and UK/EU regulations, while overseeing supplier relationships and manufacturing standards. You will also take ownership of risk management, leading investigations into non-conformance and customer complaints, and driving continuous improvement initiatives across the business. Alongside this, you will manage and develop a direct report, helping to build a high-performing technical function. You will also play a key role in NPD, providing technical input to ensure quality, safety, and scalability are embedded from the outset. If you thrive in fast-paced environments, are passionate about quality and continuous improvement, and enjoy building scalable systems within a growing business, this is an exciting opportunity to make a real impact. What skills do you need? ⭐️ 5+ years’ experience in a food manufacturing or FMCG technical environment ⭐️ Strong knowledge of BRCGS Food Safety, HACCP, and UK/EU food legislation ⭐️ Previous line management experience ⭐️ Proven experience working with suppliers and manufacturers ⭐️ Strong problem-solving and risk management capability ⭐️ Excellent stakeholder engagement and communication skills ⭐️ Degree in Food Science, Food Technology, or a related field 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Contracts Manager – Fire Safety & Decarbonisation £95,000 + £7k-£10k Car Allowance + Package | London/South East | Hybrid About the Company Our client is a well-established specialist main contractor delivering critical building safety and decarbonisation programmes across the social housing sector. With long-term frameworks secured with housing associations, local authorities, and private landlords, they offer genuine stability and career progression in a sector that's never been more essential. Their portfolio includes high-value façade remediation, fire safety compliance works, and PAS 2035-compliant retrofit programmes operating on projects from £5M to £25M+ with a secured pipeline extending through 2029 and beyond. This is a business built on technical excellence, client relationships, and delivering complex refurbishment projects on occupied residential stock. The Role We're recruiting an experienced Contracts Manager to take ownership of a mixed portfolio of fire safety and decarbonisation projects across London and the South East. This is a hands-on leadership role, you'll manage projects directly while overseeing a small team of Project Managers and Site Managers, ensuring delivery to programme, budget, and the highest quality standards. You'll be the main client interface on your contracts, responsible for commercial performance, risk management, resident satisfaction, and ensuring full compliance with Building Safety Act requirements, PAS 2035 standards, and CDM 2015 Regulations. This role requires someone who can balance direct project delivery with strategic oversight rolling your sleeves up when needed while developing the team around you. Key Responsibilities Project & Contract Delivery: • Manage a portfolio of projects valued between £5M - £15M (typically 2-4 live schemes concurrently), • Deliver fire safety remediation works including ACM/HPL cladding replacement, compartmentation upgrades, fire door installations, and balcony replacements, • Oversee decarbonisation/retrofit programmes including external wall insulation (EWI), ASHP installations, solar PV, ventilation upgrades, and fabric-first measures under PAS 2035, • Ensure all works are delivered on time, within budget, and to specification on live, occupied residential buildings, • Manage project handovers, O&M manuals, Building Safety Act compliance documentation (Golden Thread), and defects liability periods Commercial & Financial Management: • Full P&L responsibility for contracts – monitor costs, cash flow, and commercial performance, • Manage monthly valuations, applications for payment, and final accounts with clients, • Assess and price variations, compensation events, and change orders (NEC3/4 and JCT contract experience), • Implement Early Warning procedures and manage risk/opportunity registers, • Work closely with Commercial/QS teams to protect margin and maximise profitability, • Procure and manage subcontractor packages, ensuring value for money and quality delivery Team Leadership & Development: • Line manage Project Managers, Site Managers, and Assistant Site Managers, • Conduct performance reviews, set KPIs, and support professional development, • Mentor team members towards chartership (MCIOB, MRICS, etc.), • Foster a collaborative, high-performance culture focused on quality and client satisfaction Client & Stakeholder Management: • Act as senior client-facing contact – attend monthly progress meetings, steering groups, and board presentations, • Build strong relationships with housing association directors, local authority officers, and asset management teams, • Manage complex stakeholder environments including leaseholders, freeholders, RMCs, and residents, • Coordinate with Resident Liaison Officers (RLOs) to minimise disruption, manage decants, and maintain resident satisfaction scores, • Handle complaints, concerns, and escalations professionally and promptly Essential Requirements • Proven Contracts Manager experience in refurbishment, retrofit, or building safety works (minimum 5+ years at this level), • Strong background in social housing, local authority, or housing association projects – understanding of tenant liaison, decants, and occupied schemes, • Experience managing fire safety/cladding remediation OR decarbonisation/retrofit projects, • Knowledge of PAS 2035, Building Safety Act 2022, EWS1, Building Regulations Part L & Part B, • Solid commercial acumen – experience managing P&L, valuations, variations, and final accounts, • Competent with NEC3/4 and JCT contracts (D&B, Intermediate, Minor Works), • Team leadership experience – managing Project Managers and site-based staff, • Degree qualified (Construction Management, Civil Engineering, Building Surveying, or similar) or HNC/HND with significant experience, • CSCS Black Card – SMSTS, First Aid at Work desirable, • Full UK driving licence What's On Offer • Salary: £95,000 per annum, • Car Allowance, • Performance Bonus, • Pension, • Private Medical Insurance (including family cover after probation), • Life Assurance, • 25 days holiday + bank holidays (rising to 28 days with service), • Professional development: Chartership support, CPD allowance, industry training, and conference attendance, • Progression: Clear pathway to Senior Contracts Manager, Operations Manager, or Divisional Director roles

Technical Manager London - Hybrid 3 days/week in the office This is a great opportunity for a Technical Manager to join an established and scaling FMCG business, you will be responsible for ensuring the highest standards of food safety, quality, legality, and compliance with BRC standards across our client’s product range. You will oversee technical and quality processes, proactively managing relationships with internal teams and external suppliers, and driving continuous improvement initiatives to support the company’s rapid growth. Key Responsibilities: Quality and Compliance: • Lead the implementation, maintenance, and continuous improvement of the company’s BRC certification., • Develop and manage robust HACCP systems across all manufacturing sites and ensure compliance with all regulatory requirements., • Own quality control processes, ensuring product safety, quality, and consistency throughout manufacturing and supply chain operations., • Conduct regular audits and inspections of manufacturing facilities to assure adherence to company and BRC standards. Supplier Management: • Ensure suppliers and co-manufacturers adhere strictly to quality standards and BRC requirements., • Perform risk assessments and supplier audits, addressing any non-conformances through effective corrective action plans., • Collaborate closely with suppliers to continually enhance product quality based on consumer feedback, QC data, and internal metrics. Product Development & Launch: • Work cross-functionally with R&D, commercial, and operational teams to ensure technical feasibility, quality compliance, and successful product launches., • Oversee product technical specifications, artwork, and labelling to ensure legal compliance and accuracy., • Lead technical sign-off for new product introductions, ensuring adherence to critical paths and timelines. Incident and Complaint Management: • Act as crisis coordinator, managing incident responses swiftly and effectively to minimize business impact., • Oversee customer and consumer complaints, performing root cause analyses and implementing sustainable corrective actions. Technical and Operational Excellence: • Champion continuous improvement initiatives to optimize quality processes and operational efficiency., • Provide technical guidance and training to internal teams to enhance overall quality and technical awareness., • Keep abreast of changing regulatory requirements and ensure all operations are informed and compliant. Required Experience: • Previous experience in a Technical or Quality Management role within food manufacturing, with proven expertise in maintaining BRC certification., • Strong knowledge of HACCP, food safety standards, and quality management systems., • Previous experience in supplier management, auditing, and complaint resolution., • Experience with dairy, beverages, or plant-based products beneficial but not essential. Qualifications & Skills: • Degree in Food Science, Food Technology, or a related discipline., • Excellent problem-solving skills, analytical thinking, and attention to detail., • Strong interpersonal and communication abilities, capable of effectively collaborating at all organizational levels., • Proficient in Microsoft Office Suite, particularly Excel., • Proactive mindset with a commitment to continuous improvement.

Delivery Manager Superco · Hybrid (London, 2–3 days in office) About Superco Superco is an independent Shopify Platinum partner. The team is small, the standards are high, and the work moves quickly. https://superco.io/ The Role We are hiring a Delivery Manager to work alongside our Head of Delivery and help run delivery and operations across the business. The role covers the full operational picture: client comms, project tracking, freelancer coordination, internal meetings, supplier admin and management reporting. You will sit close to the executive group and be trusted with sensitive information from the start. This is a senior operational seat in a small business. There is no hiding place and no layer of management between you and the work. In return, you get visibility across everything we do and the chance to shape how a growing agency runs. What you will do: Client & Project Management: • Track every live project: status, budget burn, key dates. Flag slippage before it becomes a problem., • Run weekly project reviews with the delivery and creative teams. Take minutes that people actually use., • Handle day-to-day client comms on operational matters: scheduling, status updates, follow-ups, document chasing., • Sit in on client meetings when needed. Produce clean notes and action lists within 24 hours., • Strong brief writing skills. You can sit through a client conversation, separate signals from noise, and produce requirements the team can actually work from. This can range from anything from a brief to designs, developers or an SEO team. Resourcing: • Maintain the resourcing view across the team. Spot conflicts and overload early., • Manage the freelancer roster: onboarding, contracts, day-rate tracking, invoice approvals up to agreed thresholds., • Coordinate with finance on supplier and freelancer payments. Reporting & Governance: • Prepare the monthly management pack: pipeline, utilisation, revenue against target, decisions log., • Maintain the decisions log under our governance framework. Keep it current, keep it honest., • Support quarterly P&L and headcount reviews. Pull the numbers, draft the commentary. Cover & Continuity: • Build a working knowledge of every active client, every active project and every freelancer relationship., • Provide credible cover for the Head of Delivery during holiday or absence., • Represent operations at the monthly management meeting when required. What we're looking for? Must have: • At least three years of experience working with Shopify., • Enthusiasm for learning how to use AI and preferably demonstrable ability at building out automations using Claude, N8M or equivalent tools, • Five or more years in an agency, consultancy or professional services firm, with at least two in a delivery or operations role., • Track record running multiple projects at once without losing the thread., • Calm under load. Spikes are normal here. The job is to absorb them, not amplify them., • Strong written English. Client emails, minutes, status notes. If the writing is not clean, the role does not work., • Numerate enough to read a utilisation sheet, a budget burn or a freelancer invoice and understand what you are looking at., • Comfortable holding people to account: chasing clients, freelancers and internal team members without being asked., • Discreet. You will see salaries, performance issues, commercial detail and client complaints. Nice to have: • Experience with creative, design or digital product delivery., • Familiarity with project management tools like Jira., • Some exposure to freelancer or contractor management across multiple jurisdictions., • A view on how to make small agencies run better. Will not suite: • People from pure EA or PA backgrounds looking for a diary-focused role., • Project managers with no exposure to commercial or operational detail., • People who need a documented process for everything. How the role grows: The intent is for the person in this role to become a senior operator inside Superco over 12 to 18 months, with a path to Pod Lead and wider remit as the business grows. Terms: • Good salary, • 2 to 3 days a week in our London office in Bermondsey. How to apply Send a CV and a short note explaining why this role, not a generic cover letter. Tell us about a project or operational mess you sorted out and what you learned from it. We read everything. We interview in three stages: an initial call, a working session with the Head of Delivery and one of the founders, and a final conversation with the executive group. We move quickly and give straight feedback.

Customer Solutions Manager Kingston upon Thames £50,000 + Package Social Housing Maintenance Contractor Outline of Role: We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience. The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making. Key Responsibilities: • Manage the day-to-day operations of the customer service call centre., • Lead, motivate, and develop a team of 5 call centre/customer service staff., • Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics., • Support the coordination and overall planning of customer service activities and workflows., • Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers., • Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally., • Identify process improvement opportunities to enhance service efficiency and customer outcomes., • Ensure all customer interactions are handled in line with company standards and service expectations., • Produce reports and operational updates for senior management. About You: • Previous experience managing a customer service or call centre environment., • Strong leadership skills with experience managing and developing teams., • Excellent communication and organisational abilities., • Ability to work effectively within fast-paced property services, housing, repairs, or maintenance environments., • Strong understanding of customer service delivery and performance management., • Experience dealing with escalated complaints and complex customer situations., • Comfortable working collaboratively across multiple departments and operational teams. What’s on Offer: • £50,000 basic salary, • Attractive benefits package, • Opportunity to join a growing and supportive business, • Long-term career progression opportunities, • Dynamic and collaborative working environment Customer Solutions Manager Kingston upon Thames £50,000 + Package Social Housing Maintenance Contractor

Experience - Previous experience in a high volume quality restaurant reception using SevenRooms Salary - Competitive Schedule - Full Time JKS Restaurants are seeking a Senior Reception Manager to join their Brigadiers restaurant team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/ Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves. The Position We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: • Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant, • Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits, • Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow, • Handle guest enquiries across phone, email, and in person with professionalism and diplomacy, • Oversee VIPs, regulars, and special requests with discretion and attention to detail, • Respond to guest feedback, complaints, and last-minute changes calmly and efficiently, • Maintain a strong presence on reception during peak service periods, • Optimise table allocation to support revenue and smooth operations, • Monitor booking trends and adjust strategies accordingly, • Coordinate large parties, private dining bookings, and special events, • Full proficiency in SevenRooms Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Monthly JKS Dining Out Allowance, • Up to 50% off dining across JKS Restaurants, • Retail & Takeaway Discounts, • Code App Membership, • Company tech scheme Look After Yourself • Discounted Gym Membership, • Stream – stream your pay earlier, • Company Donations for your involvement with Charities, • Cycle to work Scheme, • Employee Assistance Program, • Enhanced Maternity/Paternity Leave, • Access to Financial Advice, • Wedding Gift & New-born Care Package - Celebrating your big occasions, • Season Ticket Loan Progress Yourself • Access to our fantastic L&D Calendar, • A personalised learning & development plan to develop your skills and knowledge, • Career progression with a fast-growing, critically acclaimed restaurant group. Be Yourself • Additional holiday for every year with us (rising to 30 days), • Employee referral scheme - paying up to £600 per referral, • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.

FM Contract Manager ISS Facility Services UK are now seeking a highly capable FM Contract Manager to manage and lead a prestigious independent schools account, delivering a first-class integrated facilities management service. Job Overview This role will act as the primary contract representative to the customer, taking full responsibility for service delivery across both hard and soft FM services. The successful candidate will ensure consistently high standards of performance, compliance and customer satisfaction across the contract. Reporting into the Key Account Director, the FM Contract Manager will be accountable for operational performance, staff welfare, financial control and continuous improvement. The role requires a strong leader who can build trusted relationships with key school stakeholders while driving service excellence and value. Key Responsibilities • Ensure the efficient and effective management of integrated facilities operations, including planned and reactive maintenance of buildings, engineering systems and assets, • Lead the delivery of cleaning and other soft FM services in line with agreed standards and service level agreements, • Act as the primary point of contact for the customer, building strong, long-lasting stakeholder relationships, • Lead, manage and develop the contract management and onsite teams, promoting a high-performance culture, • Ensure full compliance with health and safety legislation and embed a strong safety culture across the contract, • Maintain accurate records and reporting, including planned, scheduled and reactive maintenance and safe systems of work, • Own and manage contract budgets, financial targets and SLAs in a commercially responsible manner, • Manage customer queries and complaints through agreed procedures, ensuring timely and effective resolution Person Specification • Proven management experience delivering IFM/TFM services within an Education, Government, Public Sector or similar environment, • Experience managing technical infrastructure, assets and engineering systems, • Demonstrable experience delivering soft FM services, • Strong leadership and organisational skills, with the ability to drive operational strategy and continuous improvement, • Strong knowledge of relevant legislation, regulations and industry standards, • Effective stakeholder management and communication skills, • Service- and customer-focused mindset with strong commercial awareness The Company ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. Join ISS and be part of something bigger.

A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers. We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Role Overview: • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel., • Reporting to the Senior Regulatory & Quality Affairs Manager, you will support the continued development and maintenance of an effective Quality System and ensure that products comply with applicable regulatory and industry requirements across Europe., • You will coordinate product release activities, OOS investigations, deviations, complaints, and manufacturer-led investigations. You will ensure contract manufacturers adhere to Quality Agreements and manage the relationships with them, including all change control activities. Key Responsibilities: Ensure compliance of H&H standards, processes, and regulatory requirements: • Ensure conformity of pet food and food supplement products sold in the UK and EU, taking into account all relevant standards and regulations., • Write, implement, and update Standard Operating Procedures (SOPs)., • Coordinate product testing activities, including stability, microbiological testing, and palatability assessments., • Generate and review production specifications with high accuracy and attention to detail., • Manage specifications and out-of-specification (OOS) investigations., • Review and maintain Certificates of Analysis (COAs)., • Oversee product release processes., • Review and evaluate formulations to ensure regulatory compliance., • Review labelling, marketing materials, packaging, and digital documentation to ensure compliance., • Participate in relationships, meetings, and audits with Europe-wide contract manufacturers (CMs)., • Lead preparations for inspections and audits., • Follow up on CAPAs and deviations and initiate and implement change controls through the eQMS., • Review and investigate customer complaints., • Engage in cross-functional activities and global projects., • Provide quality expertise to internal stakeholders across Regulatory, Product Development, Operations, Sales, Customer Service, Digital, and Marketing teams., • Communicate potential risks clearly and proactively, proposing appropriate solutions or alternatives., • Continuously review processes and identify opportunities for improvement., • Support and promote brand-specific benchmark standards., • Collaborate with internal teams to manage safety-related reports (FSA, EFSA), internal data processing, and analysis., • Stay up to date with regulatory and quality requirements and changes., • Anticipate and implement legislative requirements as needed., • Manage various business-driven projects., • Continuously assess personal performance and discuss development through regular appraisals., • Contribute to a positive, proactive, and collaborative workplace culture. Desired Skills and Experience: To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: • A degree or equivalent in a science discipline., • Minimum 5 years of experience in pet food, feed or food sectors, within Manufacturing, QA, QC., • A solid working knowledge of Quality Systems, Risk Management and Compliance., • Knowledge of UK and EU regulatory requirements for feed or food., • International regulatory experience is an advantage., • Experience working in a fast-paced environment., • Excellent interpersonal, time management and organisational skills., • Champion for process excellence and quality standards across operations., • Experience in driving change, with a pragmatic and collaborative approach whilst maintaining quality standards.Cross-functional, • Cross functional problem solving and decision making, with a solutions-oriented mindset., • Excellent verbal and written communication skills, with proficient computer skills., • Results-driven, detail-oriented and proactive., • Customer service oriented with a positive, flexible and diligent approach., • Ability to work both independently and collaboratively., • Comfort managing ambiguity and complex issues simultaneously., • Strong ability to prioritise and organise in a fast-changing, high-pressure environment., • Strategic mindset aligned with business objectives. Benefits: • H&H Group offers flexible, hybrid working. Our current Office days are Tuesday, Wednesday and Thursday, • Class Pass Gym Membership (28 credits per month), • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year), • 40% discount for UK Brands, • Pension, • Health Insurance, • Life Insurance, • Private Dental Insurance, • Dog-friendly office., • Coffee shop within the building. H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today! Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations • Manage daily estate operations and service delivery, • Oversee cleaning, security, maintenance, grounds, and waste services, • Maintain high estate standards and appearance, • Manage repairs, maintenance, and resident requests Customer Service • Deliver excellent service to residents and occupiers, • Handle feedback and resolve complaints quickly, • Communicate updates on works and disruptions, • Build strong relationships with residents and stakeholders Contractor Management • Manage suppliers and contractors on site, • Ensure compliance with contracts, KPIs, and safety procedures, • Conduct reviews, audits, and performance meetings, • Approve permits, RAMS, and safe systems of work Health & Safety • Ensure compliance with H&S, fire, and legal requirements, • Monitor risk assessments and safety actions, • Carry out site inspections and manage incidents, • Oversee emergency procedures Finance Support • Assist with budgets and cost control, • Support service charge management and reporting, • Review supplier costs and identify savings Reporting & Admin • Maintain accurate records and systems, • Produce monthly reports, • Track actions from audits and inspections Collaboration • Work closely with the Senior Property Manager, • Liaise with landlords, residents, and stakeholders, • Support continuous improvement initiatives Skills & Experience Essential • Experience in facilities or residential estate management, • Strong customer service and communication skills, • Experience managing contractors and services, • Knowledge of health & safety compliance, • Budget or service charge exposure, • Good IT skills (MS Office, especially Excel) Desirable • IOSH / NEBOSH qualification, • Experience with reporting and KPIs, • Experience managing large estates, • Knowledge of service charge processes Personal Qualities • Customer-focused and professional, • Organised and proactive, • Strong problem-solving skills, • Able to manage multiple priorities, • Focused on high standards and improvement Success in the Role • Smooth day-to-day estate operations, • High resident satisfaction, • Contractors deliver safely and effectively, • Costs are well managed, • Strong support to senior management, • KPIs and service standards consistently met

Role: Duty Manager Start date: Sept 2026 Hours: 40 hrs per week - full time - Weekend working required Contract Type: Permanent Salary: £37000 Location: Wake The Tiger, London Reporting to: Operations Manager Vision & Values INSPIRE - We inspire positive change through awe and amazement. DISRUPT - We disrupt by taking risks and challenging convention. BELIEVE - We believe action today can change the world tomorrow. Who We Are Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world’s first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation. Following the success of our Bristol site, we’re expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale. Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow. Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world. The Role We are looking for an enthusiastic Duty Manager to join our Operations team on a full-time basis. The Duty Manager focus is two-fold; primarily running the day-to-day operations of the park and in answering general customer service and ticketing queries. There may be an opportunity to pick up additional shifts covering events and holiday cover for the Duty Manager team. You will line manage and support a team of Front of House and Box Office staff under the direction of the Operations Manager. The park is open up to 7 days a week and has a wide range of opening hours. Weekend work, some evening work and work during school and bank holidays are expected as part of this role. We are looking for someone who is enthusiastic, well-organised and committed to providing amazing customer service to our visitors. If you have an eye for detail and are passionate about maintaining high standards in a busy and varied visitor attraction setting, this might be the role for you! You Will be Responsible For • Overseeing day-to-day operations of Absurd city on a rotational basis each week, • Ensuring the park is safe and operational at all times, • Late shifts include cashing up the tills and securing the site at the end of the day, • Early shifts include carrying out pre-opening checks and getting the staff and building open on time for our visitors, • Troubleshooting and resolving issues as they arise, reporting outcomes to your line manager and wider teams as necessary, • Maintain a positive presence and good working environment for our Front of House team, • Manage and support the FOH team throughout their shifts, • Assist in recruitment and training of new staff, • Uphold and enforce company policies & procedures, • Treating employee complaints or performance issues confidentially and reporting to the Operations Manager as necessary, • Reporting of all incidents and accidents appropriately, • Responding to incidents and emergencies in line with company procedures, • Maintaining and delivering excellent customer service, always, • Ensure the tone of voice used in all communications is aligned to Wake The Tiger’s vision and ethos, • Handling complaints in a professional manner and liaising with HR & the Operations Manager to come up with positive solutions for visitor concerns, • Use our ticketing system, Weez to make ticket amends, manage refunds, make group bookings (other tasks will apply with additional training) and sell tickets in person, • Creating and invoicing large school and group bookings, • Feed ideas, feedback and improvements to the relevant departments (Operations, Marketing etc). Please note this list is not exhaustive of responsibilities and you may be asked to carry out other activities in line with the needs of the business. You’ll Bring the Following to Our Team • Previous experience leading or supporting teams, including performance management responsibilities, • Proficient in Microsoft Office, Google Workspace, and spreadsheets, with the ability to learn new systems quickly, • Strong organisational, communication, multitasking, and problem-solving skills, with the ability to work independently and perform effectively in fast-paced environments, • Passionate about delivering exceptional customer service and creating positive guest experiences, • High attention to detail with a proactive and positive approach to work, • Energetic, collaborative, and aligned with our vision and culture, • Flexible availability, including evenings, weekends, Bank Holidays, and regular weekend shifts, • Experience handling cash and processing transactions accurately Diversity & Inclusion At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process. GDPR Please read our Privacy Notice describing how we may process, disclose and store your personal data if you apply for a role.

We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer visa sponsorship to candidates for this role. Job Role: Clinic Manager Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs. Salary: £45,000 - £50,000 per year (depending on experience) Employment Type: Full-time Directly reporting to: Dr James Denny About Dr Dropin & skindoc. Dr.Dropin was founded in Norway in 2017 by Dr Daniel Sorli, with a simple but ambitious idea: that accessing a doctor shouldn't mean weeks of waiting or navigating a system that wasn't built around the patient. That idea grew quickly. Dr.Dropin is now Norway's leading independent healthcare provider, operating across more than 34 clinics in Norway and Sweden, and recognised as one of Scandinavia's fastest-growing health start-ups. Seeing the same access challenges playing out in the UK with NHS waiting times continuing to rise Dr.Dropin made the move to London, opening its first UK clinic in Fulham before expanding to Marylebone. Since launching in the UK, the team has treated over 10,000 patients and built a reputation for high-quality, affordable, same-day care, reflected in a 4.9/5 rating across more than 300 Google reviews. skindoc was launched in 2021 by two London-based Consultant Dermatologists who shared a frustration with how difficult it had become for patients to access specialist dermatology care. Starting as a digital-first service, skindoc quickly became one of the select few CQC-approved online dermatology providers in the UK. In 2022, skindoc joined forces with Dr.Dropin - a natural partnership that brought together skindoc's clinical dermatology expertise with Dr.Dropin's infrastructure, ambition, and international track record. Together, they opened a face-to-face dermatology clinic in Fulham, alongside Dr.Dropin's existing GP and psychology services. Although two independent businesses, Dr.Dropin and skindoc operate as one collaborative team, pioneering a digi-physical model of care that seamlessly combines online and in-person services across dermatology, general practice and psychology. The goal is straightforward: to build the leading independent healthcare provider in the UK, and to make genuinely good healthcare accessible to everyone who needs it. If you're passionate about healthcare, want to be part of something that's genuinely changing how people access care, and are ready to make a real impact then we'd love to hear from you. If you are passionate about healthcare, eager to be part of a forward-thinking team redefining what private care looks like in the UK, and ready to take real operational ownership, we invite you to apply. Our Values Those who succeed here strongly align with our values: 1. Care for the patient The healthcare services of the future need to focus on highly available quality care. That requires empathy, respect and passion for the patient and healthcare as a profession. 1. Shoulder to shoulder We create magic and results through collaboration and initiative. We look after each other, cultivate talent and combine expertise. 1. Integrity as identity Professional quality and ethical considerations come first. We stand tall and face difficult decisions together. 1. Two steps ahead Better solutions require innovative thinking, trust, and implementation power. We know that everything is possible and have the courage to deliver first. About the Role • We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc., • This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement., • The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways., • You will work across two closely integrated healthcare businesses operating as one collaborative team, supporting services spanning dermatology, GP and psychology care., • This role would suit someone who enjoys ownership, structure, problem-solving and operational leadership within a fast-moving healthcare environment., • Please note: clinics operate during evenings and weekends, and occasional on-call operational support may be required. Candidates must be available for this flexibility. Key Responsibilities • Oversee day-to-day clinic operations across Fulham, Marylebone and digital services., • Line manage reception, administration, HCA/nursing and virtual support staff., • Support recruitment, onboarding, probation reviews and disciplinary processes., • Manage rota coordination, staffing coverage and sickness monitoring., • Coordinate incident management, complaints handling and governance follow-up., • Support CQC readiness and maintenance of governance standards., • Maintain governance trackers and mandatory training compliance., • Support safeguarding, infection control, GDPR and risk assessment processes., • Coordinate operational audits and support clinical audit cycles., • Support digi-physical and teledermatology service delivery., • Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives, • Help improve systems, workflows and operational efficiency across services., • The role may be expected to support the CQC Registered Manager function as nominated individual, and, in time, hold the post as Registered Manager. Applicants with existing Registered Manager experience or CQC inspection readiness skills are particularly welcomed. Person Specification Essential • Previous experience within healthcare operations or clinic management., • Experience managing teams within healthcare or clinical environments., • Excellent organisational, communication and leadership skills., • Strong operational problem-solving ability and attention to detail., • Calm, professional and capable under pressure., • Digitally confident and comfortable using modern healthcare systems., • Understanding of HR, governance, confidentiality and compliance standards., • Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability. Desirable • Experience within private healthcare or NHS practice management., • Experience working within multidisciplinary healthcare environments., • Familiarity with telemedicine or digital healthcare services., • Experience with Semble, Microsoft 365, G Suite or digital patient systems., • Experience supporting operational scaling or service development., • CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance. What We Offer • Competitive salary and pension contributions., • 25 days annual leave, your birthday off, plus bank holidays., • Complimentary dermatology care., • Regular sponsored team social events., • A collaborative multidisciplinary environment., • Opportunities for growth, leadership and professional development., • A role with real operational responsibility and impact. Key Points • The role is full-time (37.5 hours per week)., • The position is primarily site-based in Fulham with cross-site responsibilities., • Some remote flexibility may be available depending on operational needs., • Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required., • Six-month probation period.

Position: Night Manager Reports to: Front Office Manager and Assistant Front Office Manager What will I get? • A competitive gross annual salary of £41,000–£42,000 (inclusive of service charge), based on a 40-hour working week and dependent on experience. The role follows a shift pattern of four consecutive 12-hour shifts, followed by four days off., • Enhanced annual leave, increasing with length of service, • Complimentary meals whilst on duty, • Employer pension contribution (3%), • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • Ongoing learning and professional development opportunities, • Employee recognition programmes, including long service awards and appreciation initiatives, • A vibrant social calendar with team events, seasonal celebrations and company updates, • Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships What will I be doing as Night Manager? As the Night Manager, your primary responsibility is to lead and inspire the night team, fostering a highly motivated and successful group. Your role involves maintaining night security and ensuring guest safety throughout the night operation. Excellent communication skills are crucial, and you should focus on building positive and supportive relationships with your colleagues. Given your guest-facing position, impeccable presentation is essential, and your willingness to engage with guests to ensure their satisfaction is a key aspect of the role Managing Hotel Operations: • Conduct thorough handovers from previous shifts, recording and addressing necessary follow-up tasks., • Perform night accounting and reception duties with utmost professionalism and adherence to hotel standards., • Complete the End of Day procedure on Guestline software accurately., • Prepare night audit reports, reception handover reports, and management reports., • Address guest complaints promptly and effectively, taking necessary remedial actions., • Ensure timely communication of guest feedback and complaints through the use of the Omni system and House Managers, ensuring appropriate follow-up actions., • Conduct daily briefings for each shift to stay aligned with team objectives., • Support the rate strategy, maximise sales and revenue, encourage upselling, and promote F&B outlets and other services., • Stay informed about daily hotel results, events, VIPs, media, and influencers., • Act as a hotel ambassador, ensuring guests respect the neighborhood policies. Managing Team Operations: • Participate in training day and night team members., • Manage night staffing levels according to hotel demands and coordinate team schedules and vacations with the Front Office & Assistant Front Office Manager, • Oversee night staff and ensure efficient task completion, including the Night Chef., • Implement and update departmental policies and procedures, ensuring understanding among team members., • Assist with Night Room Service requests from in house guests. Enhancing Guest Experience and Services: • Monitor and supervise the level of guest service across departments, correcting any lapses immediately., • Contribute to building a detailed guest database in Guestline, noting preferences and special requests., • Provide courteous and friendly assistance to all guests, employees, and visitors., • Resolve guest satisfaction complaints during the night shift., • Conduct regular security walks of the hotel to connect with guests and ensure property safety. Managing Financial Performance: • Evaluate departmental performance using key metrics and financial targets to inform future plans., • Enforce hotel credit procedures and maintain accurate records., • Ensure compliance with hotel accounting procedures and GDPR regulations regarding personal data handling., • Perform miscellaneous accounting procedures as required. Ensuring Health and Safety: • Understand and comply with relevant health and safety legislation., • Ensure team members are aware of and adhere to security, health, and safety regulations., • Act in accordance with fire instructions and ensure team members are trained accordingly., • Take overall responsibility for health and safety within assigned departments., • Promote a safe working environment on a daily basis., • Attend statutory training and ensure compliance with legislative change Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. *Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

About the Company Job Title Technical & Food Safety Manager Location London Bridge, London, United Kingdom with occasional travel to the USA Reporting To Director of Operations About the Role As Technical & Food Safety lead, you will own and drive all aspects of product quality, food safety, technical compliance and continuous improvement for our beverage production business. You will ensure that our processes, products and facilities meet the highest standards of regulatory compliance, customer requirements and internal best-practice. You will work cross-functionally across production, R&D, purchasing, supply chain, and regulatory affairs to ensure safe, consistent, high-quality syrup manufacture and distribution. Responsibilities • Develop, implement and maintain the food safety management system (FSMS) for our syrup business, aligned with relevant standards (e.g., BRCGS, FSSC 22000, HACCP)., • Lead hazard analysis, risk assessments and mitigation plans specific to syrup manufacture (e.g., microbiological, chemical, allergen, physical hazards)., • Ensure compliance with UK, EU and USA food safety legislation, labelling, allergen control, nutritional declaration, etc., • Work with R&D/Production to ensure new syrup products and formulations (e.g., flavour syrups, dairy-free syrups) meet safety, stability, shelf life and pumpability requirements., • Manage shelf-life studies, stability testing, process validations, and technical trials., • Support facility qualification/validation: CIP (clean-in-place), sanitation regimes, hygiene monitoring, environmental controls, equipment maintenance., • Oversee supplier approval, audits, specification management and traceability for raw materials, ingredients, additives, packaging., • Perform internal audits and manage external audits/inspections by certification bodies and customers. Develop corrective/preventive actions (CAPA)., • Analyse quality/food safety performance metrics (non-conformances, customer complaints, returns) and drive continuous improvement initiatives., • Provide technical support to production and operations (e.g., root-cause investigations, change-control management, deviation handling)., • Maintain and update technical documentation: HACCP plans, allergen registers, process flow diagrams, sanitation schedules, specification sheets, certificates of analysis (CoAs)., • Provide training to production, QA/technical staff on food safety, hygiene, GMP and technical matters., • Work with regulatory/label-compliance teams to review and approve labels, marketing claims, nutritional data and packaging materials., • Act as point of contact for customers’ technical/food safety queries and manage customer audits when required., • Keep abreast of industry trends, regulatory changes, emerging risks (e.g., syrups stability, clean label, allergens), and advise senior leadership accordingly. Qualifications • Bachelor’s degree (or higher) in Food Science, Food Technology, Microbiology or a related discipline., • Minimum three years’ experience in technical/food safety roles within the food & beverage sector (experience with syrups, beverages, liquid ingredients or formulations is strongly preferred). Required Skills • Proven hands-on experience with implementing and managing FSMS (HACCP, BRCGS, FSSC 22000 or similar)., • Strong understanding of UK/EU food safety regulation, labelling, allergen control, shelf-life & stability testing., • Experience conducting internal and external audits, managing customer technical requests and supplier audits., • Demonstrated ability to manage stability/shelf-life programmes and formulation/process trials from NPD all the way through to retail., • Excellent problem-solving skills, root-cause analysis and technical investigation experience., • Strong interpersonal skills; ability to lead cross-functional teams, train staff, influence senior leadership and communicate technical content clearly., • Good project management skills — ability to manage multiple concurrent initiatives., • Proficiency with Microsoft Office (especially Excel, data-analysis) and quality management software., • Experience working in a manufacturing environment (preferably UK-based) with good knowledge of GMP, hygiene, sanitation, CIP, etc., • Strong organisation, attention to detail and proactiveness — ability to anticipate issues and act to mitigate risk. Preferred Skills • Certification in food safety lead auditor or equivalent., • Experience working with liquid/flowing products, pumpable syrups, concentrates or beverages., • Experience with shelf-stable liquid products (e.g., concentrates, flavour syrups) and knowledge of microbiological stability in low-pH or sugar / high-sugar systems., • Knowledge of clean-label, allergen-free, or sugar-reduced product trends., • Familiarity with UK retail/foodservice customer technical requirements (spec sheets, audits, site visits)., • Lean manufacturing/continuous improvement experience (Six Sigma, Kaizen or similar)., • Technical innovation experience — supporting new product launches, process optimisation and scale-up (which is relevant since you plan to scale syrup production). Pay range and compensation package • Employment type: Full-time, permanent, • Travel: Occasional visits to suppliers, customers, relevant conferences or audit sites, • Generous employee share and options scheme, • Location: London, • Start date: ASAP Equal Opportunity Statement We are committed to diversity and inclusivity.

🚨 Contract opportunity – Compliance Manager 🚨 📍 London | 6–12 month ftc | lloyd’s syndicate | hybrid (4 days office based) A fast-growing Lloyd's syndicate is looking to hire an experienced compliance manager on a fixed-term contract basis to support a busy and high-performing compliance function during a key period of growth and business change. This is an excellent contract opportunity for someone with strong Lloyd's syndicate / managing agent experience who enjoys working in a fast-paced, evolving insurance business with plenty of project exposure and senior stakeholder interaction. You’ll be joining a highly regarded compliance team with real visibility across the business, supporting both BAU compliance activity and wider strategic/regulatory initiatives. Key areas of focus include: ✔ Regulatory compliance frameworks ✔ Compliance monitoring & risk assessments ✔ Lloyd's & FCA regulatory advisory ✔ Sanctions & complaints oversight ✔ Lloyd's oversight principles ✔ Business change & compliance projects ✔ Mentoring junior team members This role would suit an experienced compliance professional who enjoys partnering with the business, improving frameworks and getting involved in meaningful regulatory and operational projects within the Lloyd's market. Essential experience: 🔹 Lloyd’s syndicate or managing agent background 🔹 Strong understanding of Lloyd's and FCA requirements 🔹 Experience within specialty insurance environments 🔹 confident stakeholder management skills If you’re immediately available or coming to the end of a contract and looking for your next Lloyd's contract opportunity, feel free to message me directly for more information.

Contract Manager 65,000-75,000 + package (full time) Tier 1 Maintenance Contractor Lewisham Role Overview You will support/lead the delivery of multi-million-pound external workstreams within the Lewisham borough and surrounding. Your focus will be on the long-term lifecycle of the housing stock, specifically targeting externals such as roofing, window/door replacements, cyclical decorations, and cladding remediation (EWI). Key Responsibilities • Oversee the full project lifecycle of external works, ensuring they are delivered on time, within budget, and to the specified quality standards., • Commercial Management: Take full P&L responsibility for your workstreams. This includes managing WIP (Work in Progress), Valuations, and Final Accounts., • Compliance & Safety: Ensure 100% adherence to Health & Safety (CDM 2015), Building Safety Act requirements, and Fire Safety regulations., • Resident Liaison: Work closely with Resident Liaison Officers (RLOs) to manage access issues and resolve complaints, particularly critical in occupied high-rise or estate environments., • Supply Chain Management: Manage and monitor sub-contractors, ensuring they meet KPIs regarding safety, quality, and "Right First Time" delivery., • Stakeholder Engagement: Act as the primary point of contact for the Client (Local Authority/Housing Association), chairing monthly progress and core group meetings. Required Experience & Qualifications • Minimum 5 years in Social Housing Planned Maintenance. You must understand the sector and how to work alongside the client and tenants., • Deep understanding of external delivery (Roofing, Cladding, Brickwork, Fenestration) and Section 20 leaseholder consultation processes., • Proven experience managing a team of Site Managers, RLOs, and Quantity Surveyors. Certifications: • SMSTS (Site Management Safety Training Scheme), • CSCS Black Card (Manager level), • Asbestos Awareness / First Aid at Work, • HNC/Degree in Building Surveying or Construction Management (Desirable)

Resident Liaison Officer South London Up to £40,000 plus car allowance Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. Our client are based in South London and they are carrying out internal and external planned maintenance as well as re-cladding projects. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades and cladding installation. Projects are delivered to scattered properties as well as low and high rise tower blocks. . Within this role, day to day duties will include but not be limited too: • To be the point of contact when the client or tenant requires job updates., • Own all complaints and ensure that these are dealt with in a prompt and effective manner, • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise., • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it., • Support the help-desk with emails that come in from sub-contractors and client on a daily basis, • Visit tenants when required. My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a great opportunity to join a growing business on a permanent basis. Please apply directly for this role or contact Taylor Johnston for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Job Purpose RICS Registered Valuer with a minimum of 3 years experience at Associate level to undertake Red Book valuations for various purposes including secured lending. To undertake rent reviews and lease renewals on commercial properties including offices, industrial and retail. The employee will be an important part of the Professional Team which comprises other Chartered Surveyors and Graduates with specialist knowledge in the following disciplines: Valuation, Lease Advisory, Rating and Leasehold Enfranchisement. Role Dimensions Financial data (budgets etc) Each fee earning member of staff has an annual financial target which would be set based on the employee’s experience and ability. Total number of employees for whom you have line responsibility None initially, however there are junior members of the team who learn by way of shadowing senior members. As part of the Professional team, you will play your part in mentoring the junior members of staff, helping with their preparation for the APC and assisting them as they develop into Chartered Surveyors. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their reports and develop new business. The majority of work will involve property situated in South-West London. In some cases, it is necessary to travel outside this geographical area, for example as part of a portfolio valuation. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Opportunities arise from time to time to take on extra responsibility in certain areas ancillary to our core business e.g. APC / Graduate Counsellor, Sustainability Team, Complaints Handling, Anti Money Laundering, IT Committee etc. Key responsibilities Client Management is a key component of this role. It is imperative that both existing clients and potential clients are provided with a prompt and professional service which promotes the Department, Division and ultimately the Firm. Keeping clients abreast of inspection dates and progress of their reports are core components of this position. Responsible for Fee and Cost Management quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and liaise with Clients and Accounts to ensure bad debts are kept to a minimum. Business Generation for the Department and firm as a whole which involves social interaction with potential clients, Bank managers, solicitors, accountants etc. The firm also holds numerous social events during the year where you are asked to invite some of you own Clients and host them on the day. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, so ensuring good practice and consistency for the department and Company is achieved. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of the same. Communications & working relationships Internal • Line manager – for support and to monitor progress, • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals – comparables, market knowledge and negotiation Key performance indicators Financial – e.g. income, profit margins, debtor days, billing times • Service standards – e.g. up to date knowledge of client needs, • Departmental targeted income Compliance and Administration Evidence of following the administrative procedures that may include: • Debtor days/billing times, • 100% reports in standard format, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed) Personal Development Development plan in place • Evidence of behaviours as described in Section 7, • Attendance at courses relevant for RICS CPD, • Any additional training deemed necessary, • Assist in the training of OTA / junior staff members as required Person specification Knowledge, skills and experience required: Qualifications MRICS, RICS Registered Valuer with minimum 3 years PQE experience is essential Knowledge • Chartered Surveyor with relevant experience of Valuation is essential., • Able to demonstrate an up to date knowledge of professional matters such as the Red Book is essential, • Previous experience of independently undertaking rent reviews and lease renewals is essential., • Able to demonstrate knowledge of potential new markets appropriate to their region / town (desirable), • Able to demonstrate knowledge of current legislation that affects the building, development, marketing and letting of commercial space(desirable), • IT literate, with an ability to use IT as tool to support work, through effective use of databases, websites, in-house templates is essential. Experience • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs (desirable), • Experience of the relevant commercial markets (desirable) Skills • Ability to solve problems effectively and creatively., • Time management able to organise and manage time effectively., • Report / letter writing to produce readable grammatically correct written reports and letters which are clear, logical and persuasive. Behaviours • Influencing clients and applicants to achieve positive outcomes in relation to proposals and working relationships., • Persuasiveness to understand the needs of the client / audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action to recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity to demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy ensures that activities and task are handled correctly and completed on time., • Adapting to change ability to respond constructively, enthusiastically and flexibly to changes in team, market and work., • When undertaking site visits these might not be accessible via public transport and therefore access to transport will be required. SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW

Retail Duty Manager Ref: KF47361 A Japanese cultural hub based in London is currently recruiting a Retail Duty Manager to join its retail operations team. In this role, you will be responsible for overseeing daily retail operations, leading the customer experience team, maintaining high visual merchandising standards, and ensuring smooth shop operations while delivering exceptional customer service. The ideal candidate should have experience in retail operations management within a premium retail environment, strong leadership and organisational skills, and an interest in Japanese culture and customer-focused retail experiences. ------------------------------------------- Eligible applicants: • (O) Eligible visa: Permanent residence, Spouse, Partner, YMS visa, Graduate visa, • (X) NOT eligible: Student visa, Requiring visa sponsorship Work type: Working from home available up to 2 days per month Visa support: No Benefits: 36 days annual leave including bank holidays ------------------------------------------- TYPE: Permanent, full-time WORKING HOURS: 35 hours per week • Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open SALARY: up to £33,500 START: ASAP LOCATION: Central London Retail Duty Manager Main Responsibilities: Retail Experience & Customer Service • Lead and motivate the retail team to deliver excellent customer service and achieve sales targets, • Maintain high standards of visual merchandising and retail presentation, • Support shop promotions, exhibitions, and events implementation, • Provide product knowledge and customer engagement support Shop & Online Operations • Oversee day-to-day retail operations and staffing schedules, • Handle customer enquiries, complaints, refunds, and exchanges, • Ensure smooth online order processing in coordination with internal teams, • Maintain cleanliness, safety, and presentation standards across retail spaces Team Management • Supervise, train, and support retail team members, • Manage rotas, attendance, holidays, and onboarding processes, • Coordinate recruitment and staff training with HR and management teams Health & Safety • Ensure compliance with health & safety, fire, and trading standards, • Support emergency procedures and incident reporting, • Liaise with security and operational teams to maintain a safe environment Retail Duty Manager Ideal Candidate: • 3+ years of experience in a retail management or duty manager role within a premium retail environment, • Strong customer service, leadership, and team management skills, • Excellent organisational, multitasking, and problem-solving abilities, • Experience using EPOS and retail systems, • Proficiency in MS Office, • Strong interest in Japanese culture and aesthetics, • Business-level English communication skills, • Experience in visual merchandising and event coordination, • Relevant certifications such as First Aid or Health & Safety, • Additional language skills including Japanese All applicants for the Retail Duty Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support. Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. *When contacting us, please include the job reference number (Ref: KF47361) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Compliance Manager – FTC (6-12 months) | Lloyd’s Syndicate London | 4 days a week A fast-growing Lloyd’s Syndicate is seeking an experienced Compliance Manager to join the business on a fixed-term contract. This is an opportunity to join a high-performing Compliance team known for successfully delivering robust regulatory frameworks, meaningful business partnering and high-impact projects across a dynamic and fast-paced Lloyd’s environment. The successful candidate must have strong Lloyd’s syndicate experience and the ability to operate confidently within a growing specialty insurance business. Key Responsibilities: • Manage and enhance the Regulatory Compliance Framework, • Lead regulatory risk assessments and compliance monitoring activity, • Draft and review compliance policies and procedures, • Support delivery of the annual Compliance Monitoring and Training Plans, • Oversee broker onboarding, due diligence and TOBA processes, • Manage regulatory updates and provide practical business advice, • Oversee sanctions reviews, complaints handling and reporting, • Support the Lloyd’s Oversight Principles self-assessment process, • Mentor and support junior Compliance team members Requirements: • Essential Lloyd’s syndicate or managing agent experience, • Strong understanding of Lloyd’s and FCA regulatory requirements, • Experience building and improving compliance frameworks, • Strong stakeholder management and communication skills, • Comfortable operating in a fast-paced, evolving environment Excellent opportunity to join a collaborative and highly regarded Compliance function within a growing Lloyd’s Syndicate.

Purpose: The National Accounts Sales Manager – Dealers is responsible for managing, developing, and accelerating growth within Kinetico UK’s national dealer network. This role focuses on strengthening strategic partnerships, improving commercial performance, and supporting dealer partners to maximise sales through both Kinetico-generated leads and their own customer acquisition activities. The role will champion a data-led, relationship-driven approach to account management, ensuring dealer partners are equipped, engaged, and aligned to deliver sustainable growth. A strong understanding of the challenges faced by small to medium-sized businesses is critical to building trust, driving performance, and embedding long-term, mutually beneficial partnerships. Key Areas of Responsibility: Dealer Network Strategy & Leadership • Deliver the dealer channel strategy in line with Kinetico UK’s residential growth objectives., • Own and manage key national dealer relationships, ensuring high engagement and alignment., • Develop and implement joint business plans to drive growth, market penetration, and performance., • Set clear expectations, KPIs, and performance standards across the dealer network., • Provide regular performance insights and strategic recommendations to the Head of Residential Sales. Dealer Performance & Revenue Growth • Drive revenue growth across the dealer network through structured account management and performance tracking., • Maximise conversion of Kinetico-generated leads within dealer territories., • Support dealers in increasing their own sales generation and closing effectiveness., • Identify underperforming accounts and implement targeted improvement plans., • Ensure dealer activity aligns with Kinetico’s commercial strategy and growth targets. Data-Driven Account Management • Monitor dealer performance using key metrics such as lead conversion, revenue, pipeline, and activity levels., • Use data and insights to identify trends, opportunities, and areas for improvement., • Conduct regular performance reviews with dealer partners, providing clear, actionable recommendations., • Leverage CRM (Salesforce) and reporting tools to track performance and optimise outcomes., • Drive accountability through structured reporting, forecasting, and follow-up. Dealer Capability & Business Development • Support dealers in developing their sales capability, processes, and commercial approach., • Share best practices across the network to improve conversion, customer engagement, and growth., • Provide coaching and guidance on lead management, pipeline discipline, and closing techniques., • Collaborate with Technical Support & Training teams to ensure dealers are fully equipped with product and technical knowledge., • Identify capability gaps and implement targeted development initiatives. Customer Experience & Brand Standards • Ensure dealer partners consistently deliver a premium customer experience aligned with Kinetico’s brand values., • Monitor customer feedback, complaints, and service quality, implementing corrective actions where required., • Promote consistent standards in customer engagement, sales approach, and brand representation., • Embed a customer-first mindset across the dealer network. Collaboration & Cross-Functional Alignment • Work closely with Marketing to optimise lead generation, allocation, and campaign effectiveness., • Partner with Customer Service teams to ensure seamless lead handover and follow-up., • Collaborate with Service and Technical teams to support dealer success and resolve issues., • Act as the voice of the dealer network internally, providing insights to support continuous improvement. Continuous Improvement & Network Development • Identify opportunities to enhance dealer network performance, structure, and geographic coverage., • Support onboarding and integration of new dealer partners where required., • Drive initiatives to improve efficiency, profitability, and scalability of the dealer channel., • Continuously refine account management strategies to maximise effectiveness and growth. Key Competencies: · Account Management Excellence – strong ability to manage, grow, and develop strategic dealer relationships. · Commercial Acumen – focused on revenue growth, profitability, and performance optimisation. · Empathy & Relationship Building – understands SME challenges and builds trust-based partnerships. · Data & Analytical Thinking – uses data to drive decisions, performance, and continuous improvement. · Influence & Negotiation – able to drive performance and alignment without direct control. · Customer Orientation – committed to delivering excellent customer outcomes through partners. · Collaboration – effective cross-functional partner across sales, marketing, and service teams. · Performance Management – disciplined in setting expectations, tracking progress, and driving accountability. · Communication – clear, professional communicator across internal and external stakeholders. · Adaptability – able to operate across diverse dealer environments and market conditions. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven experience (5+ years preferred) in key account management, national accounts, or dealer network management., • Demonstrated success driving revenue growth through indirect sales channels or partner networks., • Experience working with or supporting small to medium-sized businesses., • Strong track record of building and maintaining long-term commercial relationships., • Experience using performance data and KPIs to drive account growth and improvement., • Experience collaborating with marketing, service, and operational teams. Technical Skills • Proficiency in CRM systems (Salesforce preferred) and Microsoft Office., • Strong analytical capability with the ability to interpret sales performance data and trends., • Understanding of sales processes, pipeline management, and lead conversion strategies. Additional Assets • Experience within water treatment, home improvement, or related industries (advantageous)., • Full UK driving licence and willingness to travel nationally., • Experience managing dealer, franchise, or distributor networks (highly advantageous). Organisational Context: The National Accounts Sales Manager – Dealers is a key role within Kinetico UK’s Residential Sales structure, responsible for driving performance and growth across the national dealer network. Reporting to the Head of Residential Sales, the role ensures dealer partners are fully supported, aligned, and equipped to deliver strong commercial outcomes and exceptional customer experiences. Working closely with Sales, Marketing, Customer Service, and Technical teams, the role acts as a critical link between Kinetico and its dealer network, supporting sustainable growth, strengthening partnerships, and maximising the effectiveness of the indirect sales channel.

Operations Manager – Repairs & Voids (In-House DLO) Northwest London & Wokingham Social Housing / Direct Labour Organisation (DLO) £70,000 + Package Overview: Regen Solutions are seeking an experienced Repairs & Voids Operations Manager to lead our in-house Direct Labour Organisation (DLO) delivering responsive repairs and void refurbishment works across Northwest London social housing stock. As a key leader within their internal service, you will be responsible for operational performance, direct labour productivity, statutory compliance, and delivering a first-class, tenant-focused service that drives value for money. Key Responsibilities: • Direct Workforce Management: Lead, motivate, and develop a directly employed workforce of Trades Supervisors and multi-disciplinary Operatives, fostering a positive, productive internal culture., • Operational Excellence: Oversee day-to-day delivery of responsive repairs and voids, maximizing First Time Fix rates and minimizing void turnaround times (key-to-key)., • Productivity & Resourcing: Manage operative utilization, Work in Progress (WIP), and material supply chains (e.g., van stocks and merchant partnerships) to ensure optimal internal efficiency., • Financial Control & Value for Money: Manage operational budgets, monitor job costs, and utilize Schedule of Rates (SOR) to demonstrate the DLO's cost-effectiveness compared to external markets., • Cross-Functional Collaboration: Work closely with internal housing management, lettings, compliance, and asset management teams to ensure joined-up service delivery., • Health, Safety & Compliance: Ensure strict adherence to health & safety regulations, building compliance, and internal safe systems of work across all sites., • Tenant Satisfaction: Drive high standards of customer care, proactively resolving complaints and using tenant feedback to continuously improve the in-house service. Requirements: • DLO Leadership Experience: Proven track record of managing a social housing repairs and voids service, ideally within an in-house DLO or direct delivery environment., • Direct Trade Management: Strong background in managing directly employed tradespeople, managing unionized environments (where applicable), and driving performance culture., • Commercial & Budgetary Acumen: Experience managing operational budgets with a strong understanding of Schedule of Rates (SOR) and financial tracking., • Systems & Data Literacy: Familiarity with dynamic scheduling software, mobile working solutions, and housing management systems., • Customer-Centric Mindset: A passion for public sector service delivery and improving the lives of residents and communities., • Qualifications: Relevant technical qualification (e.g., NVQ Level 4/5, CIOB, or equivalent experience) and a current Health & Safety qualification (e.g., IOSH or NEBOSH)., • Licence: Full UK Driving Licence. Operations Manager – Repairs & Voids (In-House DLO) Northwest London & Wokingham Social Housing / Direct Labour Organisation (DLO) £70,000 + Package

Branch Sales Manager\n\nContract: Permanent, Fulltime\n\nSalary: Dependent on Experience\n\nLocation: Croydon, Onsite\n\nA Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction.\n\nResponsibilities: Branch Sales Manager\n\nDevelop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.\nLead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.\nBuild and maintain strong relationships with councils, stakeholders, and industry partners.\nDrive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements.\nEnsure properties are leased, maintained, compliant with regulations, and meet required quality standards.\nAssess property proposals and manage risk, including rental pricing and compliance considerations.\nHandle escalated tenant, owner, or council concerns professionally and efficiently.\nOversee budgeting, financial performance, KPI reporting, and commission calculations.\nManage branch operations, including team scheduling, holidays, sickness, and overall productivity.\nEnsure accurate data management across internal systems, CRM platforms, and Apex within required timeframes.\nMaintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).\nRecruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture.\nConduct regular team meetings, performance reviews, and manage HR matters where required.\nMonitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.\nManage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.\nHealth & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented\nEfficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off\nOversee Serving Notice To Quit (when Councils cancel accommodation)\nCarrying out Eviction Appointments and instructing bailiffs when necessary\nControl of non-conformances, incidents, snags, and customer complaints\nCompleting Change Request Log for changes to the business or processes \n\nAbout you: Branch Sales Manager \n\nA confident leader with experience managing and motivating sales or property teams.\nTarget-driven with a strong commercial mindset and ability to achieve branch sales goals.\nExcellent relationship builder with strong communication and negotiation skills.\nHighly organised with the ability to manage multiple priorities and maintain accurate records.\nComfortable handling escalated issues and resolving challenges professionally.\nKnowledge of property management, housing, or compliance requirements is advantageous.\nProficient in CRM systems and property management software.\nProactive, resilient, and able to thrive in a fast-paced environment. \n\nWhy Join?: Sales Consultant\n\nCompetitive salary\nUncapped commission\n25 days holiday + BH\nSupportive, high-energy team culture\nClear career growth and development opportunities\nOn-site parking\nCompany pension \n\nResponse Personnel, an independently owned company and experts in recruitment since 1997.\n\nSpecialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.\n\nFor information on other roles, we have available please call (phone number removed) for further details

A local authority recruitment agency is seeking an ASB, CCTV Noise and Nuisance Manager for a 3-month contract in London. The role involves managing the CCTV team, ensuring service continuity, addressing capacity issues, and engaging with stakeholders to handle ASB and noise complaints.

Responsibilities include supporting the General Manager, ensuring outstanding service delivery, and resolving customer complaints promptly. This full-time position requires effective team management, commitment to customer service, and the ability to drive performance in a leisure environment. A sal

Member Standards & Conduct Officer.Capability Hub, Member Standards & Conduct Team.Member Standards & Conduct Manager.This role covers a variation of workstreams which include Complaints, Review Committee, CPD and Post Accreditation checking.You will support the Member Standards & Conduct Manager wi

As the Head of Financial Crime Operations, you will own the financial crime function end-to-end: its strategy, its delivery, and the operational model that underpins it. Reporting to the Director of Complaints, Fraud and Financial Crime, and with the Financial Crime Manager reporting directly to you

Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector? Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager, the join their Property Services Team on a permanent basis. The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service, and department complaint handling across housing stock with a budget portfolio of circa £4m. Responsibilities: Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets / trading accounts of the responsive repairs work stream, as well as departmental complaint handling. Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded. Lead and develop a high performing team in a customer focused culture – delivering the company vision and targets for customer satisfaction including TSM’s and operational KPI’s. Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction. Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training. Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repair’s programmes. Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities. Producing detailed and informative performance reports for SLT committees and key stakeholders Requirements: Demonstrable experience of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams. Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent). Demonstrable significant management level experience with budgetary responsibilities and management. To apply, please attach a copy of your CV

The Building Safety Manager (Operations) will oversee operational safety and compliance across higher-risk residential buildings, ensuring adherence to the Building Safety Act and related regulations. The role also involves leading resident engagement, managing a small technical team, and collaborating with internal and external stakeholders to support ongoing building safety improvements. Client Details A large resident-focused housing organisation is seeking a Building Safety Manager (Operations) to oversee safety and compliance across higher-risk residential buildings in London and the surrounding region. The role involves delivering Building Safety Act compliance, leading resident engagement, managing a small technical team, and working with key stakeholders to support building safety strategy and continuous improvement within a collaborative, professional environment. Description Lead on operational building safety compliance across an allocated portfolio of residential buildings Ensure buildings remain safe to occupy and compliant with current building safety legislation and regulatory requirements Oversee the operational delivery of building safety management activities in line with organisational policies, procedures, and statutory obligations Produce and maintain Building Safety Case Files and Building Safety Case Reports for allocated buildings Support the application and management process for Building Assessment Certificates with the Building Safety Regulator Carry out regular assessments of building safety risks, including fire, structural, and external wall system considerations Monitor maintenance, inspection, and testing activities to ensure ongoing compliance and effective risk management Lead on resident engagement activities relating to building safety, including meetings, walkabouts, surgeries, and consultation events Respond to building safety enquiries and complaints from residents, leaseholders, and stakeholders, ensuring appropriate resolutions are implemented Line manage and support a small team of Building Safety Technical Coordinators Manage and quality assure external consultants and contractor partners undertaking specialist surveys, assessments, and investigations Work collaboratively with operational, compliance, development, asset management, and housing teams on all building safety matters Support the creation and maintenance of the "golden thread" of building information across allocated buildings Assist with mandatory occurrence reporting processes and ongoing updates to building safety documentation Support the management of operational building safety budgets and service charge-related information Ensure all building safety records, systems, and documentation remain accurate, compliant, and accessible Identify and escalate operational building safety risks and compliance concerns appropriately Contribute to the continuous improvement of building safety processes, resident communication, and operational service delivery Travel across London and the surrounding region to carry out inspections, meetings, and stakeholder engagement activities Work within a hybrid structure consisting of home working, office attendance, and site inspectionsProfile Proven experience working within Building Safety, Fire Safety, Compliance, or Asset Management within a residential housing or property environment Strong understanding of the Building Safety Act and associated building safety regulations and guidance Experience producing Building Safety Case Reports, risk assessments, and operational compliance documentation Strong knowledge of fire safety, structural safety, external wall systems, and remediation processes Experience managing consultants, contractors, and specialist technical service providers Previous experience line managing or mentoring technical teams Ability to manage complex compliance activities across a varied residential portfolio Strong understanding of building construction methods, risk management principles, and compliance frameworks Experience engaging effectively with residents, leaseholders, regulators, contractors, and internal stakeholders Excellent written and verbal communication skills with the ability to explain technical information clearly Strong organisational skills with the ability to prioritise workload and manage multiple projects simultaneously Experience contributing to resident engagement and customer-focused service delivery initiatives Financial and commercial awareness with an understanding of budget management and value-for-money principles Competent in the use of Microsoft Office and relevant compliance or asset management systems Relevant Building Safety qualification or working towards a qualification is desirable Membership of a relevant professional body or working towards membership is desirable Demonstrable commitment to continuous professional development Full UK Driving Licence is desirableJob Offer Opportunity to join a well-established and resident-focused housing organisation Hybrid working structure combining home working, office attendance, and site inspections Exposure to complex and high-profile residential building safety projects Opportunity to directly influence resident safety, compliance standards, and operational delivery Collaborative working environment alongside experienced building safety and compliance professionals Strong commitment to professional development and continuous learning Stable and structured organisation with strong operational support systems Opportunity to contribute to long-term building safety strategy and service improvement initiatives Work within an organisation committed to delivering safe, secure, and affordable homes £57K-£68K salary depending on experience

Cavendish Homecare are recruiting for a Clinical Services Co-ordinator to join our team. Purpose of Position • To support the Registered Nurse Manager, Nominated Individual and the Management team in the day-to-day running of the business., • To promote a caring environment for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of the client., • To ensure that each client receives care appropriate to their individual needs., • To implement the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014., • To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation. Principal Responsibilities 1. To assist in the day-to-day running of the organisation and to act as the person-in-charge whenever asked to by the Registered Nurse Manager., 2. To manage a caseload of clients, taking responsibility for all aspects of their care including daily notes review, auditing, communication with care teams and clients, Risk Assessments, creation and updating of Care Plans., 3. To ensure accurate, timely, and compliant clinical documentation and reporting within the electronic systems in place., 4. To visit clients in their own homes to assess and monitor, as deemed appropriate., 5. To investigate complaints, take appropriate action and report these to the Management team., 6. To safeguard clients from abuse and act immediately to report any suspected abuse, following the organisation’s policies and procedures., 7. To support the Management team to maintain ISO and CQC registration and to achieve an Outstanding rating at the next inspection., 8. To engage in positive working relationships with GPs, hospitals, local agencies and the wider multidisciplinary team, demonstrating compassion and effective communication skills., 9. To ensure that clients’ privacy, dignity, choice, independence and safety are actively promoted at all times., 10. To conduct staff appraisals and supervisions., 11. To collaborate with the bookings team to ensure effective planning and suitable staffing of client cases., 12. To coordinate and participate in the orientation and ongoing training of nurses and carers. Required skills: • Registered Nurse with current NMC registration, • thorough knowledge of CQC guidelines, • excellent written and spoken communication skills, and exceptional attention to detail, • dedication, compassion and energy, • reliable, dependable and a team player who is willing to help others, • the ability to show initiative and to have a positive, can-do attitude Ideally you will: • have experience in private health care, • have a solid understanding of the homecare sector, • have had previous clinical management experience, • have excellent computer skills The organisation is committed to safeguarding and promoting the welfare of clients therefore the successful applicant will be required to undertake an enhanced DBS disclosure

Electrial Manager South London - Sutton Temp on going 40 hours per week up to £516 per day Social Housing Experience Needed Daniel Owen are proud to be representing a well-known company based in the South London - Sutton area who are looking for a highly skilled Electrial Manager to join their team. Purpose of the Job - Electrial Manager Working together to deliver homes and communities where residents feel happy and secure. Key Responsibilities Responsible for the operational management and delivery of M&E works programmes and projects. Contract manage and monitor service providers delivering the M&E repairs, maintenance, and servicing contracts and ensure the client is statutory compliant in all aspects. Undertake pre and post inspections of works and servicing to monitor quality and ensure the service provider is meeting the contract specification or brief. Forecast annual budgets and manage monthly cash flow and expenditure to meet approved sums. Deliver a high quality and 'best in class' repairs service to customers demonstrated by high levels of satisfaction. Effectively manage relationships with key contract partnerships and supply chain to ensure contractual, procurement, statutory and regulatory compliance. Produce feasibility studies, options appraisals and technical advice on M&E and compliance related topics. Ensure compliance with all relevant statutory and regulatory requirements. Address complaints appropriately and within required timescales

Homelessness Team Manager – South East London Location: South East London Rate: £38.97 per hour Umbrella Contract: 3 Months Ongoing Hours: Monday to Friday, 9am – 5pm Working Pattern: To Be Confirmed We are currently recruiting for an experienced Homelessness Team Manager to join a busy local authority homelessness service in South East London on an ongoing interim contract. This is an excellent opportunity for an experienced homelessness professional with strong operational leadership skills and in-depth knowledge of homelessness legislation, prevention and relief duties. The successful candidate will provide day-to-day leadership, quality assurance and operational oversight to a team of Caseworkers delivering statutory homelessness services, ensuring decisions and interventions are lawful, timely, person-centred and fully compliant with legislation and statutory guidance. Key Responsibilities Lead the day-to-day delivery of homelessness prevention and relief casework Oversee triage, assessments, Personal Housing Plans (PHPs) and statutory decision-making Quality assure assessments, suitability decisions and case notes Provide escalation support for complex, high-risk or sensitive cases Hold a small caseload to support service demand and model best practice Coach, supervise and develop officers through reflective practice and performance management Ensure statutory timescales and service standards are consistently achieved Work collaboratively with ASC, CSC, Health, Probation, VAWG services and voluntary sector partners Support governance, audits, complaints and legal challenge responses Promote trauma-informed, resident-focused and safeguarding-led practiceRequirements Extensive experience within homelessness prevention and relief services Previous management or senior supervisory experience within a local authority homelessness team Strong knowledge of: Housing Act 1996 Part VII Homelessness Reduction Act 2017 Code of Guidance and relevant case law Experience managing complex homelessness and safeguarding cases Ability to lead, motivate and develop frontline officers Excellent decision-making, communication and organisational skills Experience working in partnership with statutory and voluntary agenciesPLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email

Step into a senior leadership role where your decisions directly shape the quality of life for residents, the performance of a dedicated care team, and the reputation of a respected elderly nursing home in London. This is an opportunity to lead a stable, well-established service and drive continuous improvement in care standards, compliance, and resident experience. About the Role: As General Manager, you will have overall responsibility for the safe, effective and compassionate running of the service, ensuring high standards of clinical and personal care. You will lead and develop the multidisciplinary team, maintain robust governance and quality frameworks, and ensure full compliance with CQC standards. Your leadership will influence resident outcomes, staff culture, and key relationships with families, professionals, and regulators. Key Responsibilities: Provide visible, day-to-day leadership to the service, setting clear expectations and fostering a culture of accountability, compassion, and teamwork. Implement and maintain effective clinical governance and quality assurance systems, ensuring safe, person-centred care and continuous service improvement. Monitor and ensure full compliance with CQC standards and other regulatory requirements, preparing for and responding to inspections as the Registered Manager. Build and maintain strong relationships with residents, families, and external stakeholders, managing communication, feedback, and concerns professionally and promptly. Work collaboratively with clinical leads and multidisciplinary teams to support best practice, care planning, and risk management. Lead change initiatives and improvement projects, ensuring staff engagement, clear communication, and effective implementation.Key Requirements: Strong people management skills, with a track record of leading, motivating, and developing multidisciplinary teams. Demonstrable experience of clinical governance and quality assurance in a healthcare or social care environment. In-depth understanding of CQC standards, regulatory frameworks, and inspection processes for care homes. Confident in managing complex situations, including safeguarding, complaints, and incident management. Excellent communication skills, with the ability to engage effectively with residents, families, staff, and external professionals. Strong organisational and problem-solving abilities, with a focus on outcomes and resident-centred care.Desirable Skills: Experience turning around or improving CQC ratings in a care home setting. Familiarity with budget management, occupancy, and commercial aspects of running a nursing home. Knowledge of dementia care best practice and end-of-life care pathways. Experience implementing digital care planning or quality monitoring systems.If you are a confident, resident-focused leader ready to take full ownership of a nursing home service, we would like to hear from you. Apply now to play a key role in delivering safe, high-quality care for older people in London