Account Delivery Manager
17 days ago
City of London
Job Title: Account Delivery Manager\n Location: Primarily London‑based with flexibility depending on client engagements\n Salary: Competitive + Attractive Benefit Package\n Contract: Permanent\n Brand: Lorien Global (Impellam Project Services - Delivery Operations)\n\nAbout the Organisation\n\nLorien Global, in partnership with Impellam Project Services, delivers technology‑led consulting solutions across digital, data, AI and platform transformation. Our focus is on providing outcome‑based delivery rather than traditional recruitment services. Through managed services, agile programmes and capability uplifts, we support clients in achieving measurable operational and strategic outcomes.\n\nOur Delivery Operations function ensures all engagements are governed effectively, executed to a high standard, and aligned with contractual and commercial expectations.\n\nThe Role\n\nWe are seeking an experienced Account Delivery Manager to support the mobilisation, coordination, governance and commercial oversight of multiple client engagements. The successful candidate will ensure delivery activities are executed efficiently, performance metrics are achieved, and client satisfaction is consistently maintained.\n\nThis position requires strong delivery discipline, proven stakeholder management skills, and the ability to operate across several clients in a fast‑paced consultancy environment.\n\nKey Responsibilities\n\nClient Engagement & Relationship Management\n\nAct as the primary delivery contact for a strategic client and several additional accounts.\nMaintain effective and professional relationships with client stakeholders.\nLead service reviews, retrospectives and continuous improvement discussions.Delivery Leadership & Governance\n\nManage delivery across multiple workstreams in alignment with timelines, governance and quality standards.\nLead RAID processes and provide structured delivery reporting.\nTrack KPIs and ensure delivery performance aligns with expectations.SOW & Commercial Management\n\nCreate and maintain Statements of Work, ensuring accurate scope, deliverables and commercials.\nSupport pricing, rate negotiations and margin protection.\nManage invoicing triggers, acceptance criteria and approval workflows.Resource & Team Coordination\n\nForecast resource requirements and collaborate with Operations and Talent teams for allocation.\nProvide oversight and direction to consultants and project teams.\nSupport mobilisation, onboarding and utilisation planning.Cross‑Functional Collaboration\n\nWork with PMO, Commercial, Talent Acquisition and Leadership teams to ensure high‑quality delivery execution.\nDrive adherence to internal processes and best‑practice frameworks.\nContribute to knowledge‑sharing and ongoing operational improvements.Candidate Profile:\n\nEssential Experience\n\nExperience in delivery operations, PMO or programme support roles within consultancy or technology‑focused environments.\nStrong understanding of delivery lifecycles, governance and reporting.\nProven experience managing multiple client accounts concurrently.\nStrong commercial acumen across SOWs, T&M, fixed‑price and managed service models.Excellent communication, stakeholder engagement and analytical skills.\n\nDesirable Experience\n\nExperience with Jira, (url removed), Confluence, Power BI or similar tools.\nExposure to digital, data or AI‑focused transformation projects.\nCertifications such as Agile, PRINCE2 or ITIL.Why Work With Us\n\nWe provide a structured and supportive environment that prioritises professional development and delivery excellence. Team members benefit from:\n\nDefined career progression pathways into senior delivery leadership, programme management or portfolio roles\nExposure to complex digital and AI‑driven transformation across multiple sectors\nA collaborative culture centred on accountability, communication and operational disciplineHow to Apply\n\nIf you meet the required experience and are committed to delivering high‑quality outcomes for clients, we invite you to apply.\n Join us and contribute to the successful delivery of impactful, outcome‑driven solutions.\n\nWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age