Support Case Officer (0009-26) - Derby, DE22 1GB
19 hours ago
Derby
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region. We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills. The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience. This exciting opportunity has arisen in the Student Policy and Regulations team, which operates with in the Registry Department of the University. As a Support Case Officer, you will play a vital role in supporting the investigation and resolution of a diverse range of student cases, including appeals, complaints, academic misconduct, conduct and disciplinary issues, and sexual misconduct allegations. A key aspect of this role will be being responsible for managing a caseload of student cases, ensuring that they progress efficiently through the relevant procedures while adhering to the expectations of regulatory bodies such as the Office for Students and the Office of the Independent Adjudicator. Your role will involve close collaboration with Colleges, Registry, and other key stakeholders across the University to deliver fair and timely outcomes. You will ensure that sensitive matters are handled with the utmost care, professionalism, and adherence to University policies and external regulations. This includes working closely with relevant stakeholders to conduct thorough and impartial investigations, providing procedural advice, and ensuring that all parties involved are supported throughout the process. The position is varied, fast-paced, and offers meaningful opportunities to make a positive impact on students’ university experiences. Strong communication skills are essential, as you will engage with a wide range of stakeholders, including students, academic staff, and senior leaders within the University. This role also provides excellent networking opportunities, both within the University and through external practitioner groups. As part of a meticulous and solutions-oriented team, you will handle sensitive information with care, maintaining accurate case files and records in line with data protection requirements. Your creativity and problem-solving skills will be key in navigating complex situations involving diverse stakeholder needs and regulatory frameworks. Additionally, you will contribute to the wider work of the Registry, enhancing the overall student experience and supporting key University activities such as open days, clearing, enrolment and awards ceremonies. This role offers the chance to make a tangible difference, supporting students in achieving academic success and ensuring their voices are heard through robust and fair casework processes. This position is offered on a fixed-term basis to cover a period of maternity leave, with the contract due to end in January 2027. There may be the potential for the contract to be extended beyond this date, however this cannot be guaranteed. We are seeking a professional with demonstrable experience in managing complex and sensitive student casework within a Higher Education environment. You will be educated to HND level or possess equivalent work-based experience, demonstrating strong practical and theoretical understanding of case management, including academic appeals and conduct-related investigations. You will have comprehensive knowledge of the policies and procedures that underpin effective student case handling, along with the ability to navigate sensitive situations with professionalism. Strong interpersonal skills are essential, with the tact, diplomacy, and confidence needed to work effectively with a wide range of internal and external stakeholders. • Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata), • Local Government Pension Scheme, • Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme, • Access to a variety of staff discounts at high street retailers, • Discounted onsite gym, • Cycle to Work scheme, • A flexible working environment For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK. Please visit our ___ for more information. The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern. Please find our Safeguarding pages including our Safeguarding Policy ___. Closing Date: 22 Feb 2026 Area: Administrative Support Salary: £28,636 to £30,394 per annum (for exceptional performers, there is scope for further progression up to £34,953 per annum)