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  • Registered Manager - Children's Residential Home
    Registered Manager - Children's Residential Home
    7 days ago
    £50000–£70000 yearly
    Full-time
    Dagenham

    Registered Manager – Children’s Residential Home Location: Dagenham Salary: £50,000–£70,000 Contract: Full-time | Permanent We are seeking a dedicated, experienced, and compassionate Residential Children’s Home Manager to lead the operation of our children’s home and provide outstanding care for the young people we support. This is a senior leadership role with overall responsibility for the safety, wellbeing, and development of children with complex needs. Acting as a strong and committed corporate parent, you will create a stable, nurturing, and therapeutic environment. Key Responsibilities • Lead and manage the day-to-day running of the children’s home, ensuring a safe, warm, and structured environment, • Oversee staffing rotas, recruitment, and deployment to ensure consistent, high-quality care, • Manage budgets, resources, and the upkeep of the home to maintain high standards and financial sustainability Regulatory Compliance • Ensure full compliance with the Children’s Homes (England) Regulations 2015 and Ofsted Quality Standards, • Maintain inspection readiness at all times and respond effectively to Ofsted inspections and action plans, • Ensure all policies, procedures, and records meet statutory and organisational requirements Child Welfare and Care • Oversee the development, implementation, and review of individual care plans, placement plans, and risk assessments, • Safeguard and promote the welfare of all children and young people, • Support children through emotional, behavioural, and crisis situations using trauma-informed and therapeutic approaches Staff Leadership and Development • Lead, supervise, and support a team of residential care staff, • Manage staff performance, supervision, development, and quality of care delivery, • Foster a reflective, supportive, and accountable team culture Partnership Working • Work collaboratively with social workers, local authorities, families, education providers, and health professionals, • Act as the main point of contact for external agencies and commissioners, • Advocate for children and ensure their voices are central to all decision-making What We’re Looking For • Experience as a Registered Manager or Deputy Manager within a children’s residential care setting, • A completed Level 5 Diploma in Leadership & Management for Residential Children’s Services, or enrolment with a commitment to completion within an agreed timeframe, • Strong understanding of safeguarding, Ofsted frameworks, and regulatory compliance, • A child-centred, resilient, and reflective leader with a trauma-informed approach, • Confidence in managing staff performance, supervision, and quality of care Requirements • Successful registration with Ofsted (or the ability to meet Ofsted registration requirements), • Minimum of 2 years’ experience leading, supervising, and managing a staff team within a children’s residential setting, • Completed Level 5 Diploma in Leadership & Management as a minimum requirement (or active enrolment within an agreed timeframe), • Proven ability to ensure compliance with the Children’s Homes (England) Regulations 2015 and Quality Standards, • A clear and demonstrable commitment to safeguarding and promoting the welfare of children and young people We Invite You to Apply If you are a passionate, resilient, and reflective leader who believes in providing children with safety, stability, and care that genuinely changes lives, we invite you to apply for this rewarding and impactful role.

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  • Subscription Sales Associate — Smoov UK (Victoria, London)
    Subscription Sales Associate — Smoov UK (Victoria, London)
    7 days ago
    £14 hourly
    Part-time
    London

    Subscription Sales Associate — Smoov UK (Victoria, London) Location: 18 Buckingham Palace Road, Victoria, London Hours: 3 days/week (lunch hours focus, ~11am–2pm) Compensation: Competitive base + commission Growth: Full-time role available based on performance The Opportunity Smoov is a wellness brand that scaled to 110 locations in Brazil in just 2.5 years. We’ve now launched our first UK flagship in Victoria — and we’re not just selling smoothies. We’re building London’s first transformation-focused wellness hub, starting with our lunch subscription — a membership designed for office workers who want to upgrade their midday fuel without the decision fatigue. We’re looking for someone to own lunch subscription sales — converting the Victoria office crowd into long-term members. Prove yourself here, and this becomes a full-time role as we scale. What You’ll Do • Own the lunch rush (11am–2pm) — engage customers and pitch the lunch subscription, • Conduct outreach to nearby offices during slower periods, • Build relationships with receptionists and office managers for bulk deals, • Follow up with leads and close subscriptions, • Track your pipeline and report weekly numbers, • Provide feedback on what’s landing and what’s not Who You Are • Comfortable starting conversations with strangers, • Experience in sales, hospitality, fitness, or wellness (gym membership sales background ideal), • You understand consultative selling — listening first, not pushing, • Self-motivated and target-driven, • Genuinely interested in health, nutrition, or biohacking, • Based in or able to easily commute to Victoria What We Offer • Base rate + uncapped commission on every subscription closed, • Focused hours (lunch window) — done by mid-afternoon, • Free Smoov products during shifts, • Clear path to full-time role based on performance, • Ground-floor opportunity with a fast-scaling international brand, • Direct access to founders — no corporate layers Compensation Structure Competitive base + commission per subscription closed. We’ll discuss specifics when we chat. To Apply Send a short message (no formal CV needed) to [EMAIL/DM] telling us: 1. Why this role interests you, 2. Any relevant sales or hospitality experience, 3. Your availability We’ll respond within 48 hours.

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  • Bar Restaurant Supervisor and Social Media Manager
    Bar Restaurant Supervisor and Social Media Manager
    10 days ago
    £35000–£40000 yearly
    Full-time
    Borough, Southwark

    We are looking for a hands on Supervisor who can run great service on the floor and behind the bar, lead by example, and keep standards high. Alongside shift leadership, you will own our day to day social media presence across 3 separate brands, creating content that matches the energy of the venue and drives bookings and footfall. This is a practical role for someone who loves independent hospitality and is also confident creating content that feels real, not corporate. Responsibilities Lead shifts across bar and floor, setting the pace and tone for service Support the GM with daily running of the venue, including open and close routines Deliver warm, consistent guest experiences and handle issues calmly and professionally Train, coach and motivate the team on service steps, product knowledge, upselling and standards Ensure presentation, cleanliness, music, lighting and general vibe are on point Maintain compliance with licensing, health and safety, cashing up, and responsible service Help with stock checks, ordering, wastage control and basic GP awareness Coordinate reservations and walk ins to maximise covers and flow Social media and content Plan and post regular content across Instagram, TikTok & Rednote Film and edit short form videos Reels that feel authentic and on brand Capture daily content during service, specials, cocktails, behind the scenes and team moments Manage comments and DMs, respond in brand tone, and pass booking enquiries to the right channel Build simple weekly content plans around launches, events, seasonal menus and key trading moments Work with the GM on campaigns, promotions and collaborations Track basic performance metrics and adjust content based on what is working What we are looking for 1 to 2 years experience as a Supervisor or strong Senior Bartender or Waiter ready to step up Confident running busy services and leading a team from the front Strong bar knowledge and interest in drinks, cocktails, beer and wine Comfortable filming on a phone and editing short videos quickly A good eye for detail, aesthetics and what makes content shareable Reliable, organised and calm under pressure Strong communication and a guest first mindset Nice to have Experience with booking platforms and reservation systems Basic Canva skills and simple photo editing Experience working with influencers or local partnerships Personal interest in food, drink and London hospitality culture What we offer Competitive pay plus tips 45 hours per week maximum Staff meals and staff discounts A supportive team and a venue with ambition Real creative freedom on content, with clear direction and goals Progression opportunities for the right person

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  • Support Worker
    Support Worker
    13 days ago
    £13–£17 hourly
    Full-time
    Cranbrook, Ilford

    Job Title: Learning Disability Support Worker Company: Chosen Care Group Locations: Havering, Romford, Dagenham & Enfield Job Type: Full-Time & Part-Time Salary: £13.00 – £17.00 per hour (depending on experience & qualifications) About Chosen Care Group Chosen Care Group is a dedicated care provider supporting individuals with learning disabilities to live fulfilling, independent, and meaningful lives. We are committed to delivering person-centred, high-quality care while promoting dignity, respect, and choice. Job Summary We are seeking compassionate and reliable Learning Disability Support Workers to join our growing team across Havering, Romford, Dagenham, and Enfield. You will support adults with learning disabilities in residential and community-based settings, helping them achieve independence, wellbeing, and personal goals. Key Responsibilities Provide person-centred support to individuals with learning disabilities Assist with daily living activities, including personal care where required Support service users with medication in line with care plans and training Promote independence, choice, and inclusion in the community Support individuals with social activities, appointments, and daily routines Maintain accurate records, daily notes, and care documentation Follow safeguarding policies and procedures at all times Work collaboratively with colleagues, families, and healthcare professionals Promote health, safety, dignity, and respect in all aspects of care Essential Requirements NVQ/QCF Level 2 or Level 3 in Health & Social Care, OR At least 1 year of experience supporting individuals with learning disabilities Good understanding of person-centred care and safeguarding Ability to work flexible shifts (including weekends and bank holidays) Strong communication and interpersonal skills Right to work in the UK Enhanced DBS check (or willingness to obtain one) Desirable Skills & Experience Experience supporting individuals with autism, challenging behaviour, or complex needs Knowledge of care plans, risk assessments, and support plans Medication administration training Full UK driving licence (preferred but not essential) What We Offer Competitive pay (£13.00 – £17.00 per hour) Flexible full-time and part-time opportunities Ongoing training and professional development Supportive management and team environment Career progression opportunities within Chosen Care Group How to Apply If you are passionate about making a positive difference in the lives of people with learning disabilities, we would love to hear from you. Apply today to join Chosen Care Group and be part of a caring, committed team. Tailor it for agency workers Adjust the tone to be more corporate or more friendly Add shift patterns (days/nights/sleep-ins) Just say the word 👍 remove the dots Got it 👍 Here’s the same JD with no dots or bullet points, written in clean paragraphs while keeping it professional and job-board ready. Job Title: Learning Disability Support Worker Company: Chosen Care Group Locations: Havering, Romford, Dagenham and Enfield Job Type: Full-Time and Part-Time Pay Rate: £13.00 – £17.00 per hour (depending on experience and qualifications) About Chosen Care Group Chosen Care Group is a dedicated care provider supporting individuals with learning disabilities to live fulfilling, independent and meaningful lives. We are committed to delivering high-quality, person-centred care while promoting dignity, respect and choice at all times. Job Summary We are seeking compassionate, reliable and motivated Learning Disability Support Workers to join our growing team across Havering, Romford, Dagenham and Enfield. The role involves supporting adults with learning disabilities in residential and community-based settings, helping them to achieve independence, wellbeing and personal goals. Key Responsibilities The Learning Disability Support Worker will provide person-centred support tailored to each individual’s needs and care plan. You will assist with daily living activities, including personal care where required, and support individuals with medication in line with training and company policies. The role involves promoting independence, choice and inclusion within the community, supporting service users to attend social activities, appointments and daily routines. You will maintain accurate care records and daily notes, follow safeguarding policies and procedures at all times, and work closely with colleagues, families and healthcare professionals. Ensuring health, safety, dignity and respect in all aspects of care is essential. Essential Requirements Candidates must hold an NVQ or QCF Level 2 or Level 3 in Health and Social Care, or have at least one year of experience supporting individuals with learning disabilities. A good understanding of person-centred care and safeguarding is required. Applicants must be flexible to work shifts including weekends and bank holidays, have good communication and interpersonal skills, hold the right to work in the UK and be willing to undergo an enhanced DBS check. Desirable Experience Experience supporting individuals with autism, challenging behaviour or complex needs is desirable. Knowledge of care plans, risk assessments and support plans, medication administration training and a full UK driving licence are advantageous but not essential. What We Offer Chosen Care Group offers competitive pay between £13.00 and £17.00 per hour, flexible full-time and part-time opportunities, ongoing training and professional development, a supportive management team and clear opportunities for career progression. How to Apply If you are passionate about making a positive difference in the lives of people with learning disabilities, we would love to hear from you. Apply today to join Chosen Care Group and become part of a caring and committed team.

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  • Bartender
    Bartender
    1 month ago
    £14.5–£17 hourly
    Full-time
    London

    Life at Clays Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces for 2025 by Great Place To Work UK! That’s right, we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. What's the Gig, you ask? Summary of position & key attributes Our Bar Team is key to the experience and theatre of our business, you will be producing and serving drinks at high volume in a fast pace exciting environment. We are looking for highly skilled Bartenders who have extensive experience in the bar industry. You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve mixology prep of our unique innovative cocktail menu, preparing and setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. You will work closely with the kitchen and front of house team to deliver exceptional standards of service. We are looking for a self-driven individual that strives for excellence. Ideally with 2-3 years experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working. Duties & Responsibilities • Preparing drinks, • Committing drink & food specifications to memory, • Engaging with our products and offering, • Execution of private and corporate events, • Delivering uniform drinks as per Clays guidelines, • Communicating the business and technology to our guests, • Understanding of our technology, • Making incredible recommendations based on your knowledge and training, • Setting up for service, • Maintaining Health & Safety expectations, • Cooperate and communicate effectively with floor, host and kitchen staff in a calm and professional manner, • Completing curriculum of the Clayers Academy, • Be a brand champion maintaining expectations and delivery at all times. Skills and desired qualifications • 2 - 3 years experience in a cocktail bar., • Excellent knowledge of classic cocktails, • Ability to work under pressure, • Experience in high volume bars, preferred not essential, • Excellent written and verbal communication in English, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experiences, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and clients, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure What you’ll get in return We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.50 per hour as well as weekly Tronc service charge distribution. Our great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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  • Sous Chef
    Sous Chef
    1 month ago
    £34000 yearly
    Full-time
    London

    Job Description: Orri is an ambitious, young fast growing company committed to changing the way we treat eating disorders in the UK. The Senior Chef will provide support to the Head Chef in meal preparation and support the Head Chef in the delivery of weekly menus to support our clients treatment plans, allergies and dietary requirements. The Senior Chef will ensure that food storage and general cleaning within the kitchen area are carried out to the standard required to ensure Orri’s Food Hygiene ‘Rated 5’ is maintained, reporting any concerns or breaches in compliance to the Head Chef. Desired skills and expertise: Level 3 Food Hygiene and COSHH certificates (training can be provided if required). Previous experience within a kitchen / meal preparation setting is essential. Ability to work without direct supervision. Keen to work within a team environment. Has high level of physical stamina and ability to work consistently in a busy kitchen environment. JOB PACKAGE Salary: up to £34,000 (depending on experience) Hours: Monday to Friday 10.30am to 6.30pm Base: Orri UK, 14 Hallam Street, London, W1W 6JG Contract type: Permanent Annual leave: The basic annual leave entitlement in a full year is 33 days inclusive of bank holidays. Leave entitlement is pro rata where applicable. The service is closed for the Christmas and New Year period. Benefits: Working for a CQC rated 'Outstanding' service in all 5 areas Monday to Friday work pattern 33 days annual leave including bank holidays and the service closure over Christmas Significant opportunity to lead in service development and expansion with particular focus on client safety and care Enhanced maternity/paternity/adoption package Enhanced disclosure check cost covered Comprehensive induction and commitment to ongoing training Online benefits and cashback rewards schemes Contributory pension scheme with salary sacrifice options. Free Statutory and Mandatory Training Free professional development and CPD certified training Two annual corporate events plus additional ad hoc social events throughout the year Career development opportunities Our strategy The prevalence of people with a serious eating disorder requiring specialist treatment is increasing in the UK and beyond. Founded in July 2018, Orri provides an intensive day treatment programme for people aged 16+ with eating disorders, providing both a cost-effective alternative to long-stay hospitalisation as well as the opportunity for earlier intervention. Evidence strongly demonstrates that earlier intervention achieves better patient outcomes. Starting with one centre in central London and a full online service, our ambition is to grow new Orri centres across England, making intensive day treatment a new choice for those suffering with an eating disorder, their families and loved ones, and for those who commission/fund services on their behalf. Job Types: Full-time, Permanent Benefits: Company events Company pension Employee discount Health & wellbeing programme Private dental insurance Private medical insurance Work Location: In person

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  • Server
    Server
    1 month ago
    £14.25–£16.25 hourly
    Full-time
    London

    LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. What's the Gig, you ask? Summary of position & key attributes Our Floor Team is key to the execution of our competitive socializing experience and the Food & Beverage delivery in a fast paced exciting environment. You will work closely with the kitchen and bar team to deliver exceptional standards of service. We are looking for highly motivated servers that have a desire to be trained and upskill themselves, or even become future leaders of our business. You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve preparation for general service, setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. We are looking for a self-driven individual that strives for excellence. Ideally with some experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working. Duties & Responsibilities • Serving food and beverage in a professional manner with high level of customer service, • Perfect execution of our service wheel, • Checking with guests to ensure they are enjoying their food and drinks, • Presenting our F&B Kiosk and show the guests how to use it, • Cooperate and communicate effectively with bar, host and kitchen staff in a calm and professional manner, • Always strive towards best customer satisfaction, • Execution of private and corporate events, • Committing drink & food specifications to memory, • Understanding of our technology, • Communicating the business and technology to our guests, • Maintaining H&S expectations, • Making incredible recommendations based on your knowledge and training, • Setting up for service, • Completing curriculum of the Clayers Academy, • Be a brand champion maintaining expectations and delivery at all times Skills and desired qualifications • Able to demonstrate excellent communication skills, • Able to work under pressure, • Passionate about the food & beverage industry., • Experience in a high volume bar or restaurant is preferred but not essential., • 1 years of experience in the hospitality industry, • Demonstrate an interest and drive for the hospitality industry, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experience, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and client, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.35 per hour as well as weekly Tronc service charge distribution. Other great benefits include: Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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  • Warehouse Supervisor
    Warehouse Supervisor
    1 month ago
    Full-time
    Harmondsworth

    We are looking for an experienced warehouse supervisor to manage and oversee all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The warehouse supervisor's responsibilities include supervising employees, maintaining a Health & Safety environment, coordinating logistical processes, ensuring the quality of goods, and preparing relevant documentation. To be successful as a warehouse supervisor, you should be experienced in optimizing warehousing processes and be an effective team leader. An outstanding warehouse supervisor should be dependable and have excellent organizational and time management skills. Warehouse Supervisor Responsibilities: • Supervising warehouse staff and daily activities, • Managing, evaluating and reporting on warehouse productivity., • Tracking and coordinating the receipt, storage, and timely delivery of goods and materials., • Ordering supplies and maintaining suitable inventory levels., • Checking orders, bills, items/freight received, inventory, and deliveries for accuracy., • Maintain the warehouse premises in tidy and clean order, • Maintaining records, reporting relevant information and preparing any necessary documentation in relation to shipments and freight due to be Inbound/Outbound the warehouse., • Ensuring basic maintenance standards and compliance with health and safety regulations., • Performing a daily inspection of the warehouse grounds., • Coordinating and maintaining fleets and equipment., • Communicating and coordinating with other departments and customers., • ETSF and General storage warehouse stock checks Supervisor Requirements: • Previous experience as a warehouse supervisor or a similar supportive position., • Has a valid Forklift Operator Licence and a minimum of 2 years of Forklift operating experience, • Valid UK Driving Licence – picks ups from LHR of freight back to NGT warehouse if required, • Previous experience working in a Bonded warehouse facility and being familiar and compliant with ETSF procedures, • Working experience and knowledge of Customs procedures for Import/Export, • Strong working knowledge of warehouse operations and supervision., • Time management skills and the ability to delegate, • Excellent leadership and organizational skills., • Strong communication and interpersonal skills., • Proficiency in Microsoft Office and data entry software, preferably in ASM Sequoia software or other relevant Customs software platforms, • Problem-solving skills and a can-do attitude, • Developing positive relationships with colleagues and team members and supporting the UK Head of Operations in attaining the businesses goals, • Establishing and maintaining the trust and support of colleagues, managers and teams, • Maintaining personal hygiene to a standard expected of yourself and your colleague's Corporate Identity- provide a suitable professional image by:, • Obtaining and processing information to enable appropriate decisions to be made, • Ensuring accurate storage and prompt retrieval of information, • Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information, • Ensuring good verbal and written dialogue with internal and external contacts/users, • Have excellent communicative skills with staff, peers, and Clients, • Telephone skills Miscellaneous Ad-hoc asks: follow instructions from company management for practical assignments. Shift work: this role involves a weekend shift depending on Company's work arrangement. You will be given days off during the week when the weekend shift is needed or paid overtime. Working on Bank holidays is required Flexible Working Hours: due to the nature of the work with international stakeholders, you may be required to adapt to flexible working hours and ensure maximum work efficiency per the business's needs and demands to perform your role successfully. Job Types: Permanent, Full-time Benefits: • Company events, • Company pension, • Employee mentoring programme, • On-site parking, • Private medical insurance, • 8-hour shift, • AM shift 09:00-18:00, • PM shift 12:00 – 21:00, • Overtime, • Nationwide Driving Licence (required), • Forklift Operator Licence (required) Work Location: In person Expected start date: as soon as possible

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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