Customer experience director jobs in United Kingdom

We are currently seeking an Events Manager to join our bustling team. No previous experience necessary, full training will be provided. As an events manager, you will play a crucial role in ensuring the smooth operation and success of our markets. You will have the opportunity to showcase your exceptional customer service skills and create an unforgettable experience for market-goers. We hold Markets and Festivals at a number of locations on a Saturday and Sunday across Hampshire and are looking for a Manager to attend some of our locations, as well as providing holiday cover as needed. The timings vary for each Market/Festival, however on average you will be starting work at 7am and finishing an hour after the Market/Festival has finished. Current Market Locations: Alresford, Alton, Emsworth, Hamble, Petersfield, Ringwood, Romsey, Southsea and Winchester. **Role and responsibilities** - Supervise market setup, breakdown, and site cleanliness on market days, including space allocation. - Manage electrical supply for stallholders. - Distribute marketing and promotional materials to stallholders. - Compile Market Reports and submit to the Admin Team after each event. - Audit stallholders to ensure they are only selling what has been authorized by the Admin Team. - Engage with stallholders, customers, and others on market days to address enquiries, build positive relationships, and promote market activities. - Conduct risk assessments and prepare post-market reports. - Consider weather conditions and make safety-related decisions. - Coordinate with the Admin Team to develop market site plans. - Monitor inventory and place timely orders with the Admin Team. - Management and escalation of complaints. - Work with the leadership team to plan upcoming Markets and Festivals. - Appointed First Aider – First point of call. - Maintain incident book. - Experience and skills required - Enthusiasm and efficiency. - Punctuality and reliability. - Strong interpersonal and management abilities. - Excellent organisational skills. - Confidence in decision-making. - Excellent team working skills, with ability to work collaboratively and co-operatively with colleagues, directors, and members on all levels. - Hold UK Driving Licence and have own car. - Benefits included - £135 a day for our standard Markets and £185-£200 a day for our Festivals. - Travel Mileage reimbursed. - Paid Holiday. - Workplace Pension - - Position report to: Business Manager. - Job Type: Part time, Zero hours contract - Pay: £135.00-£200.00 per day - Schedule: - Day shift - Start time usually 7am - Weekends only - Not every weekend - Education: - GCSE or equivalent (preferred) - Licence/Certification: - Driving Licence (required)

Account Executive Richmond, London Welcome to Whiskey & Wealth Club. Who we are We are a dynamic and rapidly growing alternative investment company, who specialise in innovative investment strategies that leverage data-driven insights to generate exceptional returns for our clients. Here at Whiskey and Wealth Club, we look for people who are driven, self-starting and want to be part of something special. We are now looking for an Account Executive to join our Sales team. We offer a very lucrative commission structure, with plenty of room to grow and develop into more senior positions. What you will do Reporting into the Sales Director, you will be responsible for reaching out to and nurturing warm leads, with a view to securing their investment in our array of products. Represent the brand in a professional manner that results in repeat business and a positive customer experience Understand each potential clients needs, and offer the appropriate product Seek opportunities to upsell further products Provide a bespoke experience for each potential client, depending on their individual needs Who you are You will need to be comfortable communicating with potential clients across all formats, but especially comfortable on the phone. Excellent interpersonal and communication Resilience Commercial awareness Planning and organisational skills Time Management Experience with a multitude of CRMs (valued, not necessary) How we work We are based in the office 5 days a week; we are a social bunch and have created a unique vibe in the office.

We are a critically acclaimed Michelin Guide listed modern Mexican restaurant in London Bridge and a Café in Shoreditch. We are looking for talented individuals to join our team who are enthusiastic, eager to learn and team players who thrive working in a vibrant and fast paced environment. We aim to provide exceptional food, drinks, and hospitality so our guests have a special and memorable experience. We offer a great working environment, benefits and career opportunities. We love what we do and are proud of how we do it. If you think this would be the work environment for you, we would love you to join our team. Benefits include: - Christmas and Boxing day off - Staff food and drinks - Membership to the CODE hospitality app - 50% off food on tables up to 4 people - Paid day off on your birthday - Pension scheme As a Restaurant Manager (AGM), you are responsible jointly with the General Manager for achieving the restaurant projections set by Directors and Ops. Manager with regards to daily operations, sales targets, cost control, employee staffing & retention, health and hygiene, restaurant events, financial and food & drinks related issues to very high standards. The main responsibilities for the Restaurant Manager will include: - Assist in supervising all restaurant staff, including servers, hosts, and kitchen staff. - Ensure excellent customer service and handle customer complaints or issues as they arise. - Help to manage employee day-to-day schedules, considering labour costs and maintaining proper staffing levels. - Train new employees and provide ongoing training for current staff to maintain quality service. - Ensure that food and drinks meet quality standards and oversee the presentation of dishes and drinks. Facilitating shift line checks - Enforce health and safety regulations and maintain a clean and safe working environment. - Handle reservations and oversee the reservation system to ensure efficient seating arrangements. - Supervise and evaluate staff performance, provide feedback, and manage disciplinary actions if necessary. - Assist in managing daily restaurant operations, including opening and closing duties, cash handling, and any issues arising during shifts. - Prepare and analyse financial reports, including sales reports and cost analysis. - Have a basic knowledge of wine and beverages. Having in-depth tequila knowledge is a plus - Handle conflicts among staff or customers professionally and tactfully. - Collect and analyse guest feedback to improve service and the dining experience. - Ensure the restaurant complies with all local, state, and federal regulations, including liquor licenses and health codes. - Foster a positive and productive work environment by building a strong team and promoting employee morale. Salary £38,000 / 40,000 per annum

Job Description Userguest is an exciting and rapidly expanding VC-backed Hospitality software organisation providing leading-edge and innovative solutions to independent and boutique hotels and regional and international hotel groups and chains globally. The Userguest SaaS technology solution now helps hotels in over 30 countries improve their website performance resulting in a higher conversion of website visitors into direct bookings to offset the high commissions charged by the OTAs (Booking.com, TripAdvisor, etc). Our mission is to be the leading hotel technology in driving direct revenue for our clients globally and as Userguest continues to accelerate its growth, we are looking for a Sales Executive to join our growing EMEA team and help us take our mission to the next level. The sales cycle involves (i) identifying and engaging with new opportunities, (ii) demonstrating the Userguest technology and convincing the prospect to undertake a free of charge one-month trial, and (iii) converting the client to a paid contract using the data insights from the one-month trial. A positive culture remains at the heart of everything we do at Userguest and individuals who deliver against objectives and work effectively with our clear values (Integrity, Proactivity, Attitude, and Expertise), will thrive. Key Responsibilities:  Identify decision-makers within Hotels/Hotel Groups using various methods (telephone, social selling & CRM data)  Virtually present, promote, and sell Userguest's comprehensive SaaS product to Hotel Owners, Revenue Managers, GMs, and Commercial Directors, demonstrating their value and benefits.  Forge close collaborations with the Customer Success team and the client to ensure customer expectations are met, and surpassed.  Provide clear, accurate, and prompt performance reports using Hubspot CRM to communicate a real time picture of your business outlook.  Stay up to date with market trends, and educating prospects on insight, or opportunities.  Work to exceed KPIs and targets for activity, demos and trials and manage the full end-to-end sales cycle with prospects. Location: Fully Remote (UK Based) Join us at Userguest and become a part of our dynamic team that is reshaping the hotel industry. If you are enthusiastic about sales, hotel technology, and driving tangible results, we encourage you to apply today. Please submit your full CV and optional cover letter. (Strictly No Recruitment Agencies, please) Userguest is an equal opportunity employer. We embrace diversity and are resolute in creating an inclusive environment for all our employees. £30k Basic + £15K Commission What We Offer  Truly innovative product with high market demand, offering a wide range of partnership opportunities.  Regular company events and offsites, (last one was in Marrakesh, Morrocco).  Fully remote: enjoy the flexibility of a remote work environment whilst collaborating with a global team. Requirements:  A minimum of 2 years of proven success in sales, in any of the following roles; full sales cycle management from prospect to close, SDR Appt making roles (any sector), Marketing, Hospitality Revenue Management, and or Hospitality Tech sales.  Must be fluent in English & French.  Self-motivated and comfortable working independently and remotely  Techy profile with a solid understanding of ecommerce technical concepts; tracking solutions, Google Tag Manager, and website scripts.  Exceptional organizational, presentation, and communication skills, both verbal and written.  Experience with Hospitality Tech and Marketing or working for a Booking engine, RMS, PMS or Channel Manager would be a big plus. USERGUEST is a travel tech company founded in Amsterdam in 2019 by Hicham Benyebdri, Assil Bernossi, and Ahmed Chami. The start-up strives to empower hotels by not being so dependent on OTAs, helping to close the gap between revenue managers and marketers. After identifying that most hotels seek to increase their unmediated revenue stream, the founders set out to develop a software solution to help hotels boost revenue via their direct websites. They developed a SaaS solution that leverages data to maximize hotel website revenue and improve the customer experience.

Our team at Liv Space UK have over 25 years experience in all aspects of the property sector. We are now focusing on the designing and building of Premier Garden Spaces. These can increase the value of a property by as much as 15%. Hence with the shortage of housing stock, the huge rise in the cost of renting particularly in the London area. Our Bespoke Garden Spaces are growing in demand. Our Partners: We work closely with selected Estate and Letting Agents throughout London to assist with selling properties quicker. These agents advise and recommend to their clients the many advantages of building a quality Garden Space addition whether it be a home office, gym, bar or additional living space for an extra income. With the property market slowing, Estate Agents easily see that by adding an extra Wow feature it will naturally genrate extra interest in a property resulting in higher offers! THE ROLE: Liv Space UK are now recruiting Motivated Property Consultants to join our sales team. Reporting to the Sales Director Property Consultants Role will be to: 1. Attend confirmed appointments with homeowners daily to explain our services. 2. Working closely with Estate Agents and attending appointments they have booked for you. 3. Generating and arranging follow-up viewings. Giving estimates to homeowners/landlords on our range of Garden Spaces. 4. Complete orders and take deposits from clients. 5. Arranging for our architects to do all necessary drawings/plans to clients specifications. 6. Ensuring full and complete records are kept at all times. 7. Constant business growth through active networking. WHO WE ARE LOOKING FOR 1. Friendly outgoing individuals with previous Direct Sales experience. Or Property Sales/Lettings experience. 2. Must be able to build and maintain good relationships with estate agents in their allotted areas. 3. Have a passion for providing excellent customer service and can work well in a fast paced environment. 4. Self-motivated with good organisational skills. 5. Ability to work on own initiative as well as part of a team. 6. Excellent communication skills with ability to communicate at all levels. RENUMERATION: 1. Our Property Consultants earn between £1,500.00 to £5,000.00 per completed deal, depending on the size of the Garden Space ordered. Property Consultants are currently producing 2 - 5 deals per month. 2. Commission payments are paid 50% when order is taken. 50% payable 4 weeks from order date. 3. We supply our Property Consultants with daily enquiries from Estate Agents. If you want to learn more about this exciting opportunity within a fast growing industry/company please send your CV.

As our business grows, we are on the lookout for a driven and enthusiastic Sales/Lettings Negotiator to join our dynamic team. If you have a passion for real estate and outstanding customer service skills, we want to hear from you! Job Description: We are seeking a proactive and customer-focused Sales/Lettings Negotiator to manage various aspects of property sales and lettings. This commission-based role involves handling inquiries, maintaining property listings, and providing exceptional service to drive sales and client satisfaction. Key Responsibilities: Answer incoming calls from potential clients generated via online platforms such as Zoopla. Log new clients and newly managed properties into the stock list accurately and promptly. Post and update managed properties on property listing websites, including Rightmove and Zoopla. Arrange and conduct property viewings with potential buyers and tenants. Negotiate offers between buyers, tenants, and property owners. Provide professional advice to clients on property market trends and valuations. Maintain up-to-date knowledge of available properties and market conditions. Ensure all relevant documentation and administrative work is completed in a timely manner. Communicate regularly with directors regarding day-to-day activities and client updates. Deliver exceptional customer service and build lasting relationships with clients. Requirements: Previous experience in sales, lettings, or a related field is preferred. Strong communication and interpersonal skills. Excellent organizational skills with attention to detail. Ability to work independently and as part of a team. Proficiency in using online property portals such as Zoopla and Rightmove. Ability to handle a high volume of calls and manage multiple tasks simultaneously. Self-motivated with a strong drive to achieve targets and earn commission. Benefits: Commission-based earnings with unlimited potential. Flexible working hours. Opportunity to work with a supportive and dynamic team. Access to training and professional development. Potential for career growth within the company.

Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. - Our commitment to diversity and inclusion: Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. Job Description What we are looking for… Do you have what it takes to be a Waiter/Waitress in our London hot spot ?, we have an exciting opportunity to join our F&B Team at Mama London, If you have experience working in a fast paced premium restaurant and your guest satisfaction means everything to you , then this role could be just what you are looking for. Qualifications • Work closely with the restaurant team to ensure a smooth and effective service from breakfast to dinner • Excellent interpersonal and communication skills • Team player • Keen to continue learning and progress within the industry • Enjoys working with front facing guests • Can think quickly on there feet Additional Information What’s in it for you… • A competitive salary and extra benefits package! • 28 days holiday (including bank holidays) + pension scheme. • A Health Cash Back Plan to claim money back and gain access to support for your physical wellbeing, private medical, dental and optical support . • Enjoy a free night at Mama London and a meal for two in completion of probationary period. • Goes without saying, but we’ll feed you during your shift. • Up to 50% off rooms globally across the Accor, Ennismore and Mama Hotels for you and your nearest and dearest globally • 30% of food and drinks for you to enjoy at any of our Ennismore locations • From completing two years service gain an extra days holiday for each years completion caped at 32 days • A fantastic Training program to get you settled into the business and progress through the ranks of the business • Regular team get togethers, bi-annual parties – Mama knows how to have a good time! • A brilliant place to work which encourages a family and friendly atmosphere Important to know… Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Next steps: Apply today for this rold and start your journey with Mama Shelter Shorditch 😊

Job Overview: We are seeking a dedicated Call handler Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls and contacting leads from lead generation sites Duties: - Answer incoming calls and respond to customer inquiries - Provide information about call out fees and services - Resolve customer complaints with patience and professionalism - Process leads, forms, and applications - Maintain customer records by updating account information - Contact new leads at a fast pace on sites such as, Bark, Checkatrade, Rated people ect - Training will be provided by the company owner. - Following up Existing pending quotes. - Booking in new jobs and sending them to engineers on call. - Replying to emails from customers and liaising with the company director. Skills: - Excellent communication skills to effectively interact with customers - Proficient in phone etiquette to provide courteous service - Strong command of English; additional - Ability to analyze situations and provide appropriate solutions - Multilingual or bilingual proficiency is advantageous - Experience in upselling products or services is beneficial - Proficient in data entry to accurately record customer information This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you have the required skills and enjoy assisting customers over the phone, we would love to hear from you. Apply now to join a small up and coming company. Office will be maximum of 2-3 staff per day, so workspace is very relaxed and slow paced. Bonus and commission is offered on Performance If performance is met pay will increase considerably. Ideally English spoken please. Thank you. Job Type: Full-time

**Gas Engineer** Heppelthwaite the Red Van Plumbers are an expanding company and have a commercial gas engineer vacancy available. If you’re interested in joining our team then please do not hesitate to get in touch. We have commercial engineer jobs available including commercial gas and plumbing opportunities. Gas Engineer Details - Role: Gas Engineer - Area: Bucks/Berks/Surrey/London/Herts - Benefits include: Excellent career opportunities, Ongoing training, Full time employment, Good rates of pay, Holiday allowance, Company Van, Work phone, Tablet and Uniform. - Salary: £30,000.00- £60,000.00 per year. Based on experience and qualifications. Incentives and out of hours opportunities available too. - Working hours: Monday to Friday (8 hours per day) Commercial skills and experience an advantage but not essential. Principal Tasks and Duties - Undertake the servicing, repair and maintenance of commercial gas heating systems. - To service and repair commercial boilers as required and working in accordance with up to date Gas Safety regulations and manufacturer guidelines. - To undertake an assessment of repairs and to diagnose faults. Where necessary provide appropriate action ensuring the heating system is left in good working order and that the customer is left informed and satisfied. Where a fix is not possible on the same day, provide information to the customer service team that will enable a decision to be made on the best and most cost effective course of action to resolve the problem. - Highlight and manage risks. Ensuring risk assessment and safety plans are in place when appropriate. - To be able to undertake commercial plumbing and basic multi-trade tasks. - Ensure accurate and timely completion of work and advise the customer service team of any delays or early completion. - Liaise closely with and support the coordinators, supervisors and directors. Receive and follow instructions accordingly. - To be able to work out of hours from time to time. - Ensure brand compliance, maintaining a clean and tidy van and personal attire. - To be capable of using modern technology such as a tablet and smart phone.

Role In+Addition is looking for an ambitious, proactive and dynamic individual, who will embrace their role as a Social Media Executive for their client HELLESSY. You will be responsible for creating social media campaigns and the day-to-day management of the company’s Instagram account, as well as looking after the client’s sample set management, specifically for influencers and KOLs with the goal of generating content for the Instagram feed. The successful candidate will be a creative and strategic thinker and an excellent communicator with a proven track record of social media management and editing of social media assets. Social media asset editing - to crop, resize and edit images to meet IG specifications and reels creation including video editing is a vital part of this role day-to-day. Tasks May Include But Are Not Limited To - Managing the HELLESSY social media account with the assistance of digital posting tools on a daily basis. - Developing monthly social media content plans that are consistent with the company’s brand identity and that follow the company’s commercial and seasonal strategy outlined by the company's Creative Director. - Creating consistent, meaningful content, including writing social media posts, improving customer engagement, and promoting/boosting social media campaigns with Meta. - Editing of videos and images in Adobe suite and Final Cut Pro. - Being the liaison point for talent sample movement, in order to gain imagery to repost and incorporate in the social media plan. As well as being the stock control liaison for the HELLESSY talent sample set. - Identify what generates visits/followers as well as customer acquisition and creating content to feed into this. - Hellessy social media community management. This includes upholding relationships with followers, including responding to queries in a timely manner (24 hours maximum time to reply to DMs) and engaging with celebrity fans of the brand in the DM box. - Preparing weekly and monthly reports to feedback to the Hellessy executive team. - Visual assets management for the brand, visual research for upcoming shoots and further art direction if needed. Person Specification - Excellent written language skills with an attention to detail for spelling and grammar. - Excellent time management skills and the ability to work independently as social media is a flexi-time role, not a traditional 9-6pm job. - Excellent knowledge of social media platforms and the fashion industry. - A proven track using Adobe Photoshop and inDesign and Final Cut Pro programmes that involve editing social media assets 2 years experience in a Social Media role is essential. Salary: Dependent on applicant experience.

The Cadogan Arms are seeking a Waiter/Waitress to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Waiter/Waitress looking for a new role in an award winning, critically acclaimed group. The Restaurant The Cadogan Arms is unique, reflecting its heritage and location, but founded on the core values and principles - Sustainability, provenance, seasonality and traceability shines through, with each venue putting our producers as the stars of our offering. Always striving to be the best local restaurant in the area we occupy, we will always cook from fresh. We have James Knappett, of two Michelin-star Kitchen Table in Fitzrovia who is our culinary director, which is a sign of how important the food is taken at our pubs and that shows with both appearances at the Michelin Guide, and in the World Top 50 Gastropubs in 2023. Our beverage program is led by Colin Maher, focusing on perfect pours of Guinness, rotating Cask-ale selections and hyper-seasonal in-house cocktails, alongside a considered and extensive wine list. We are aiming to create a food and drink offering which celebrates British produce and the return of community driven, neighbourhood dining. The Position As Waiter/Waitress, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have the following, then we want to hear from you: Prior experience as a Runner, Commis Waiter or Waiter/Waitress within a fast paced quality, restaurant; Eagerness to roll your sleeves up and get stuck in; A creative approach with impeccable attention to detail; Passion for about food and hospitality, along with the eagerness to continually learn; The desire to develop your career within an ambitious and trend-setting restaurant group; Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.