Customer experience director jobs in United Kingdom

About the job We are currently looking for an experienced and motivated Sales Manager to be responsible for defined geographical source market covering Corporate & Leisure B2B and B2C sales. About The Stafford London Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks. About the role, what will I be doing? To manage existing and new Local Corporate sales of the hotel, in order to ensure customer satisfaction and meet hotel revenue targets To manage new and existing Group sales of the hotel, in order to ensure customer satisfaction and meet hotel revenue targets Researching potential corporate clients in the local area, along with the Sales Executive targeting the key markets Negotiate rates for new accounts within the set parameters of the hotels’ overall strategies with DOSM Prepare and send Group proposals, following up to contracting stage Participate in sales blitzes, trade shows, workshops and exhibitions as appropriate Constantly managing our current portfolio of local corporate clients, groups, agents, etc Ensuring that regular communication is maintained and repeat business is delivered To complete a weekly / monthly sales report, detailing activities and financial results in line with company standards, goals and targets Responsible for revenue generation in the Local Corporate field Responsible for the Groups segment revenue generation Prospecting accounts with the Sales Executive from the competitor set, by using Hotelligence, local insights, networking events and local research To be fully acquainted with the services, facilities and rates of competitor hotels and visit on a regular basis where possible To have regular face-to-face client appointments To host familiarization trips To guide and assist in managing the Sales Executive To have a full understanding of the hotel’s products, history, facilities To liaise with the accounts department regarding credit applications. To ensure all deposits and monies are received and administrated inline with the company’s procedures Perform any additional duties deemed necessary and reasonable, including dealing with other market segments, requested by the Director of Sales & Marketing, or General Manager Who are we looking for? Proven sales professional with a minimum of 1 year direct hotel sales experience within a premium sales organisation Passionately driven towards revenue goals Polished and professional communication skills – verbal and written Excellent standards of personal presentation Understanding of Excel, Word and Power point is necessary Understanding of Opera programmes would be an advantage, but not essential Previous experience in a similar role a must Our Benefits includes: Annual salary of £45,000 plus bonus 28 days holiday with increase after 1st year of service, capped at 33 days Private Healthcare & Life Insurance A choice of rewards and lifestyle benefits Access to Wagestream app Training and development opportunities Referral Scheme: £1000 for referring a Chef, £500 for any other permanent role (terms and conditions apply) Interest free season ticket loan & Ride to Work Scheme 50% Food and Beverage discount in our venues Successful candidates must enjoy working as part of a team and have the flexibility of working in our outlets with excellent knowledge of the local area. If you have a genuine desire to look after customers, provide a first-class level of service, and have a natural enthusiasm for life in hotels, then The Stafford is the place for you! If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK. Required skills: sales, hotels, corporate sales, leisure sales £45000.00 per annum plus bonus Department: Sales About you Language required: English. The company The Stafford is located in the very heart of London. Tucked amidst the quaint, historical district of St James, just off Piccadilly, it has a surprisingly discreet and peaceful setting with the city's hustle and bustle only a few steps away. Just outside the hotel, you will find Green Park and St. James's Park which serve as a quiet oasis during your time in the City. Buckingham Palace and Green Park underground station are located just a short stroll away. Whether you wish to indulge in the finest shopping that London has to offer or explore the many cultural attractions nearby including art galleries, theatres and the royal parks and palaces, The Stafford has the perfect location to make the most of your visit.

Qualifications • English (Required) • Driving Licence (Required) • United Kingdom (Required) • Construction: 5 years (Preferred) Full Job Description Job Title: Handyman Department: Service Team Reporting to: Operations Manager Role Dimensions: You will work closely with our operations team to deliver high quality work that is carried out on time and on schedule. You will report to our operations manager and company directors. Principal Accountabilities: • To always maintaining and delivering top quality customer service and quality of work • Always maintaining a professional and customer service driven service • Hitting customer review targets Knowledge, Skills and Experience: • Highly proficient skill set in plumbing, tiling, electrics, decoration, and carpentry • An excellent approach to customer service and customer care • Highly organised & able to prioritise a varied workload • The ability to work under pressure with excellent attention to detail • Able to demonstrate initiative along with a 'can do’ approach • Great work ethic, ability to be able to work in a small team • Excellent diagnostic and problem-solving skills to identify issues and effectively deal with them Personal Attributes: • Professional and credible ambassador of the Bits Bobs and Odd Jobs values • Ability to mix confidently with our team and the calibre of customers • A winning mentality - demonstrating great drive to achieve outstanding results. • The ability to maintain a consistent high level of work and professional output in times of change. • Comfortable at taking directions, but also able to contribute to strategy and tactical measures. • Ability to work well within a team environment. Job Types: Full-time (Monday - Saturday), Permanent Salary: £33,000.00-£35,000.00 per year Experience: • Construction: 5 years (preferred) Language: • English (required) Licence/Certification: • Driving Licence (required) Work authorisation: • United Kingdom (required)

About the job We are recruiting for an experienced Bar Supervisor to be responsible for overseeing the American Bar team, offering training as well as support to resolve customer issues. They would ensure that procedures are followed to a high standard, guaranteeing customers enjoy an exceptional experience. About The Stafford London Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, 2 Rosette Restaurant which celebrates contemporary British cooking. Under the direction of celebrated Michelin-starred Chef Lisa Goodwin-Allen, The Game Bird is inspired by great seasonal British produce and the bustle of historic St James’s. Our Benefits includes: · Annual package of £41,445 per year (amount inclusive of basic salary and service charge) · Referral Scheme: £1000 for referring a Chef, (terms and conditions applies) · 28 days holiday with increase after 1st year of service, capped at 33 days · Private Healthcare · Life Insurance · A choice of rewards and lifestyle benefits · Employee recognition programme · Training and development opportunities · Interest free season ticket loan · 50% Food and Beverage discount in our venues · Last by not least, the opportunity to work and grow with a fantastic & supportive team! About the role, what will I be doing? Provide a welcoming and friendly atmosphere for customers, ensuring their needs and preferences are met. Address customer concerns, complaints, and feedback in a professional manner. Monitor guest satisfaction and take action to enhance the overall customer experience. Supervise and train bar staff Ensure the bar operates in compliance with relevant laws and regulations related to alcohol service. Enforce responsible alcohol service practices and age verification procedures. Maintain a clean and safe work environment, adhering to health and safety standards. Handle any issues or emergencies that arise in a composed and effective manner and escalate more complex issues to the Director of the American Bar. Monitor inventory levels for alcoholic and non-alcoholic beverages, as well as bar supplies. Ensure all beverages are prepared and served according to standards and recipes. Who are we looking for? Previous experience in a similar role in a high end hospitality setting Previous supervisory experience Highly organized, multitasking individual with a positive attitude & a team player Ability to manage varying needs and prioritizing to ensure the best business results Excellent communication and interpersonal skills An exceptional attention to detail Flexibility to work weekend and evening shifts When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a company where the skills and knowledge you gain here will be recognized in the industry worldwide. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you. If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK. Required skills: Fine Dining Experience, Fluent in English Up to £41445.00 per annum Department: Bar About you Language required: English. The company The Stafford is located in the very heart of London. Tucked amidst the quaint, historical district of St James, just off Piccadilly, it has a surprisingly discreet and peaceful setting with the city's hustle and bustle only a few steps away. Just outside the hotel, you will find Green Park and St. James's Park which serve as a quiet oasis during your time in the City. Buckingham Palace and Green Park underground station are located just a short stroll away. Whether you wish to indulge in the finest shopping that London has to offer or explore the many cultural attractions nearby including art galleries, theatres and the royal parks and palaces, The Stafford has the perfect location to make the most of your visit.

Location: Manchester Duties: Develop and implement marketing strategies: Create and execute strategies to increase brand awareness and drive sales across various platforms, including social media, online food delivery apps, and local events. Content creation: Develop engaging and culturally relevant content tailored to our target market, including Asian communities, international students, and local food enthusiasts.. Social media management: Oversee the brand's social media presence, ensuring consistent messaging and visuals that reflect the company’s values and product offerings. Promotional campaign planning and execution: Design and implement promotional campaigns such as seasonal promotions, partnership collaborations, and customer loyalty incentives to attract and retain customers. Collaborate with the Head of Pastry Chef: Work closely with the Head of Pastry Chef to understand customer preferences, particularly those from Asian (Chinese and Japanese) cultural backgrounds, and translate their vision into custom designs and targeted marketing campaigns. Customer engagement and insights: Analyze customer feedback and behavior to refine strategies, ensuring the brand maintains a positive image and competitive edge.Where the job sits on the hierarchy chart: This position is part of the core management team and reports directly to the Company Director Salary: range from £39,000 to £40,000 + incentive/bonus Skill, experience and qualification required: Experience: Proven experience in marketing, social media management, or content creation, preferably in the food or hospitality industry. Cultural understanding: Strong familiarity with Asian (Chinese and Japanese) cultures and their impact on customer preferences and marketing strategies. Language proficiency: Fluency in English; knowledge of Mandarin or Japanese is a plus. Creative content creation skills,including writing, design, or basic video editing. Education: A bachelor’s degree in marketing, communications, or a related field is preferred.

We are a well-established electrical contractor based in Harrow, known for our commitment to quality and customer service. We are currently seeking a dedicated office coordinator to join our busy and friendly team. Responsibilities: Serve as the first point of contact for customers, handling inquiries via phone and email with professionalism and efficiency. Coordinate job bookings with customers and electricians, ensuring smooth communication and scheduling. Update job sheets, using our CRM database, accurately with details of work completed. Prepare and send quotations to customers Process card payments over the telephone Input data, including electrical certificates, with precision Provide general administrative support to directors and office manager to ensure efficient operation of the office Handle incoming and outgoing mail and packages Perform clerical duties, such as filing, photocopying, and scanning documents Maintain a clean and organised office environment Experience: Strong organisational and time management skills, capable of working under pressure. Previous experience in an office or administrative role preferred Strong clerical skills with attention to detail Excellent communication and interpersonal skills. Ability to type accurately and efficiently Ability to multitask and work under pressure without compromising the quality of work Data entry experience is highly desirable Presentable with good manners, maintaining a professional demeanor at all times. Reliable, flexible, and able to work independently as well as part of a team Ability to build rapport with customers and suppliers, demonstrating discretion and empathy. Proficient with Microsoft Office suite and comfortable learning new software This is a great opportunity for someone who is organised, detail-oriented, and enjoys providing support in an office environment. If you meet the qualifications listed above, we would love to hear from you! Working Hours: 8am-5pm Monday to Friday with 1 hour unpaid lunch Please note that only qualified candidates will be contacted for an interview. Thank you for considering this position. Job Type: Full-time Benefits: Casual dress Workplace pension Schedule: Monday to Friday No weekends Experience required: Administrative experience: 1 year (required) Customer relationship management: 1 year (required) Project coordination: 1 year (preferred) Data entry: 1 year (required) Microsoft Office: 1 year (required) Language: English (required) Work Location: In person

Location: Manchester Duties: Develop new pastry products: Design and create cakes, desserts, and small bread that incorporate Asian cultural elements while appealing to the UK market. Create custom cakes and desserts for special occasions: Develop bespoke designs for events such as weddings, anniversaries, and other celebrations, tailored to client preferences and unique themes. Collaborate with marketing: Work closely with marketing executives to understand customer preferences, particularly those from Asian (Chinese and Japanese) cultural backgrounds, and translate their vision into custom designs. Standardize ingredients:: Establish and maintain ingredient standards for all cake and pastry products, ensuring consistency and quality. Drive cultural branding:: Ensure all pastry designs reflect the brand’s cultural values and aesthetic, creating a distinct and memorable market presence. Where the job sits on the hierarchy chart: This position is part of the core management team and reports directly to the Company Director Salary: £39,000 - £40,000 + incentive/bonus Skill, experience and qualification required: Working experiences: Demonstrated experience in designing cakes, desserts, or small breads. Culture understanding: Strong understanding of Asian (Chinese and Japanese) cultural elements, particularly as they apply to pastry design and customer preferences. Creative excellence: Exceptional skills in creating unique pastries that combine artistry and cultural storytelling. Leadership Skills: Ability to manage and inspire a team, ensuring high standards in both creativity and execution. Language proficiency: Fluent in English; knowledge of Mandarin or Japanese is a plus. Education: A bachelor’s degree or above is preferred.

About the Role: We are looking for a highly motivated and experienced College Accountant to lead and manage our Finance team. In this key role, you will be responsible for ensuring that our financial controls are robust and aligned with both internal policies and legal requirements. You will provide timely and accurate financial information and management reporting, while also maintaining strong financial health for the College. Key Responsibilities: Lead and manage the Finance Department to ensure effective and efficient operations. Prepare and present monthly management accounts for review by the Director of Finance, Senior Management Team, and Governors. Oversee compliance with internal controls and financial regulations, while driving improvements in systems, processes, and customer service. Provide real-time financial monitoring reports to budget holders, offering assistance as needed. Manage the College’s budgeting process and ensure budgetary controls are in place. Prepare statutory accounts for the College and subsidiary companies, liaising with external and internal auditors. Ensure all required returns are submitted to government and funding bodies. Oversee day-to-day treasury management in line with College policies. Manage key functions within the Finance Department, including sales ledger, purchase ledger, banking, student finance, fixed assets, and payroll checks (administered by HR). Work closely with the Director of Finance to develop and implement financial strategies, accounting practices, and reporting frameworks. Manage the College’s financial system (currently Symmetry Financials) and ensure staff are fully trained in its use. Oversee VAT and taxation issues, including statutory payroll returns. Act as a key point of contact for auditors, external consultants, and statutory bodies. Provide management information to the Senior Management Team as required. Support ongoing improvements and innovation within the finance team and wider College operations. What We’re Looking For: Qualifications: 'O' and 'A' Levels, including Maths and English. Qualified Accountant (ACA/ACCA/CIMA/CIPFA). Experience: 3-5 years of post-qualification experience, ideally within a Further Education (FE) college or similar organisation. Strong technical accounting and management skills, with proficiency in Excel and accounting software. Key Skills & Competencies: Excellent organisational skills with the ability to prioritise tasks and meet deadlines. Strong attention to detail and accuracy. Proven experience in managing and motivating teams. Ability to work in a dynamic, changing environment. Personal Attributes: High level of personal integrity and commitment to public sector principles. Strong interpersonal and communication skills. Ability to think strategically while also being a hands-on problem solver. Motivated, hardworking, and proactive. Safeguarding: The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults. As such, all staff will be required to undertake an enhanced Disclosure & Barring Service (DBS) check. If you’re passionate about finance and education, and you’re ready to take on an exciting leadership role, we’d love to hear from you!

We are looking to recruit an experienced Restaurant Manager to join a newly opened Japanese Restaurant with amazing growth rates. The restaurant is based in the heart of Shoreditch, with a strong focus on the Sushi, Mains, Bao Buns, Cocktails & Sake. Reporting to the Company Director, this is a fantastic opportunity to join an exciting new concept with an excellent prospects of career progression. About you Strong people management skills Will have at least 2 years' experience within a quality restaurant A genuine passion for working in hospitality and desire to lead by example Customer-focused and strong floor presence Excellent knowledge of hospitality industry with proven track record Excellent communication skills Proven ability to drive, motivate and lead a team Be ambitious, hard working and charismatic Extensive management experience Great knowledge of Japanese culture and cuisine is preferred, but not essential. Responsibilities Accountable for all areas of the restaurant Ensuring full compliance with all relevant policy and legislation Maintaining excellent standards of service and quality at all times HR - Recruiting, training and development, employee relations Finance - Control labour margins/costs, budgeting, creating daily & monthly reports and P&L What we offer If you are keen to discuss the details further, please apply today and send your CV. Very competitive salary for the right candidate, up to £40k + bonuses 28 days paid holiday Great career development within the company Good work-life balance Free meal on shift

Position: Salon manager (SOC 1253) Job Types: Full-time, Permanent Salary: £38,700.00-£40,000.00 per year Working hours: 37.5 hours Supplemental pay types: Performance bonus Work Location: 103-105 Lowther St, Carlisle, Cumbria, CA3 8ED, United Kingdom Salon Manager Hollywood Nails HB LTD is thrilled to present a remarkable opportunity for a Salon Manager to become a cherished member of our family, situated in the heart of Carlisle. We are actively seeking an individual with innovation, dynamism, and a keen business acumen to unlock the full potential of their team and salon. As the Salon Manager, you will be the driving force behind our salon's success. You will be a results-oriented leader committed to consistency and profit maximization. Our ideal candidate is an ambitious and imaginative leader who will serve as a role model for the salon team. Your leadership style will inspire and motivate, creating a positive atmosphere that enhances team morale. Your team will be motivated and enthusiastic about delivering the ultimate client experience, thanks to your unwavering support. In return, we will empower you with tailored training that encompasses both creativity and education, equipping you for success as a leader. Our future aspirations involve the establishment of a nail salon chain in the UK, aimed at making a significant impact and delivering top-notch services. Your experience and talent are pivotal to the realization of our salon's value for our customers. By contributing to our expansion, you not only enhance our company but also elevate the standard of services offered to society. This endeavor provides you with a unique opportunity to make a lasting impact and establish your reputation within the community. Join us and be a part of a thriving family dedicated to excellence and growth. Key responsibilities: - Operational & Financial Management Oversee day-to-day operations, including technician scheduling, inventory management, and supply ordering. Manage budgets, control expenses, and monitor financial performance to achieve revenue and profitability targets. Handle and resolve client complaints or concerns professionally. - Technical Nail Care and Services Develop various nail enhancements, including gel, acrylic, and custom nail art designs. Ensure that all nail technicians are proficient in shaping, filing, and applying polish with precision and consistency. Stay current on industry trends and introduce innovative techniques to the salon’s service offerings. - Staff Training & Development Lead training programs for nail technicians, emphasizing high-quality standards in all services, including manicures, pedicures, and nail enhancements. Provide continuous mentorship and professional development to ensure technicians maintain the highest level of skill and expertise. - Quality Control & Service Standards Establish and enforce quality assurance practices to maintain a consistent, high-end customer experience. Conduct regular assessments of technician work to ensure alignment with the salon’s upscale standards. - Client Relationship Management Cultivate strong relationships with clients, ensuring each client enjoys a personalized, high-quality experience. Address client feedback professionally, resolving any service issues to enhance satisfaction and encourage loyalty. - Health, Safety, & Compliance Ensure all staff adhere to rigorous health, safety, and hygiene standards to maintain a safe, clean salon environment. Conduct regular compliance checks, ensuring all operations meet local regulations and salon policies. - Support for Business Growth Work closely with the director on expansion plans, providing insights into staffing needs, service standards, and best practices for new locations. Establish scalable policies and practices to ensure consistent brand experience across all branches. More about you: · As a dedicated and innovative leader. Proven experience as a Salon Manager or in a similar managerial role in the beauty industry. · At least B1 English. · You possess the ability to nurture and expand a loyal clientele, ensuring their ongoing satisfaction. · Serving as a role model for our salon team, you will exemplify best practices with unwavering integrity. · You will adeptly cater to our clients while cultivating a thriving and profitable salon. · Ideally, your background will be in a commercial setting, marked by a results-driven focus aimed at profit maximization. · Your strong customer service skills will be a testament to your dedication to client satisfaction. · While an NVQ Level 5 in Beauty Therapy or equivalent is preferred, it is not a strict requirement. · You will work closely with the director to facilitate staff recruitment and provide comprehensive training to new team members. What you will get from us. • Incentives, competitions, and opportunities to earn bonuses and unlimited commission. • 28 days annual leave plus 8 bank holidays • Competitive salary packages. • Training courses